Business Intelligence Commons^™

Analysis Of First-Time Completion In The Field Service Environment, Gavin Rick, Scott Englerth, Marc Carter, Hayley Horn

SMU Data Science Review

First-time completion is an important measure of service quality and efficiency in the field service industry. Customers call upon field service providers to repair their equipment in a timely manner so it can be put back into service for their business demands. Responsiveness can be measured through first-time completion and is defined as completing the repair on the first visit of a service call. This research is exploring the first-time completion in the forklift service industry. This research found the primary factors that impact first-time completion percentage in this industry include parts on hand, parts backorder process, technician experience, and …

A Machine Learning Approach To Revenue Generation Within The Professional Hair Care Industry, Alexander K. Sepenu, Linda Eliasen

SMU Data Science Review

The cosmetic and beauty industry continues to grow and evolve to satisfy its patrons. In the United States, the industry is heavily science-driven, innovative, and fast-paced, suggesting that to remain productive and profitable, companies must seek smart alternatives to their current modus operandi or risk losing out on this multi-billion-dollar industry to fierce competition. In this paper, the authors seek to utilize machine learning models such as clustering and regression to improve the efficiency of current sales and customer segmentation models to help HairCo (pseudonym for confidentiality), a professional hair products manufacturer, strategize their marketing and sales efforts for revenue …

Aspect-Based Sentiment Analysis Of Movie Reviews, Samuel Onalaja, Eric Romero, Bosang Yun

SMU Data Science Review

This study investigates a comparison of classification models used to determine aspect based separated text sentiment and predict binary sentiments of movie reviews with genre and aspect specific driving factors. To gain a broader classification analysis, five machine and deep learning algorithms were compared: Logistic Regression (LR), Naive Bayes (NB), Support Vector Machine (SVM), and Recurrent Neural Network Long-Short-Term Memory (RNN LSTM). The various movie aspects that are utilized to separate the sentences are determined through aggregating aspect words from lexicon-base, supervised and unsupervised learning. The driving factors are randomly assigned to various movie aspects and their impact tied to …

Enhanced Data Science Methods For Freight Optimization At Kelly-Moore Paints, Lance Dacy, Reannan Mcdaniel, Shawn Jung

SMU Data Science Review

Kelly-Moore Paints is a paint manufacturing company founded in San Carlos, California in 1946 by William Kelly and William Moore. It has stores located in California, Texas, Oklahoma, and Nevada. They currently own 11 42’ trailers, contract 4 distinct drivers, and service 44 stores Monday-Thursday from its Texas Distribution and Manufacturing Center in Hurst, TX. Given that transportation costs are typically the highest in the supply chain costs, this study will employ data science techniques to ensure the transportation routing, store ordering mechanism, and trailer utilization are at the best efficiency possible given the current ordering patters of the stores. …

Automated Analysis Of Rfps Using Natural Language Processing (Nlp) For The Technology Domain, Sterling Beason, William Hinton, Yousri A. Salamah, Jordan Salsman

SMU Data Science Review

Much progress has been made in text analysis, specifically within the statistical domain of Term Frequency (TF) and Inverse Document Frequency (IDF). However, there is much room for improvement especially within the area of discovering Emerging Trends. Emerging Trend Detection Systems (ETDS) depend on ingesting a collection of textual data and TF/IDF to identify new or up-trending topics within the Corpus. However, the tremendous rate of change and the amount of digital information presents a challenge that makes it almost impossible for a human expert to spot emerging trends without relying on an automated ETD system. Since the U.S. Government …

Price Optimization For Revenue Maximization At Scale, Nikhil Gupta, Massimiliano Moro, Kailey A. Ayala, Bivin Sadler

SMU Data Science Review

This study presents a novel approach to price optimization in order to maximize revenue for the distribution market of non-perishable products. Data analysis techniques such as association mining, statistical modeling, machine learning, and an automated machine learning platform are used to forecast the demand for products considering the impact of pricing. The techniques used allow for accurate modeling of the customer’s buying patterns including cross effects such as cannibalization and the halo effect. This study uses data from 2013 to 2019 for Super Premium Whiskey from a large distributor of alcoholic beverages. The expected demand and the ideal pricing strategy …

Qlime-A Quadratic Local Interpretable Model-Agnostic Explanation Approach, Steven Bramhall, Hayley Horn, Michael Tieu, Nibhrat Lohia

SMU Data Science Review

In this paper, we introduce a proof of concept that addresses the assumption and limitation of linear local boundaries by Local Interpretable Model-Agnostic Explanations (LIME), a popular technique used to add interpretability and explainability to black box models. LIME is a versatile explainer capable of handling different types of data and models. At the local level, LIME creates a linear relationship for a given prediction through generated sample points to present feature importance. We redefine the linear relationships presented by LIME as quadratic relationships and expand its flexibility in non-linear cases and improve the accuracy of feature interpretations. We coin …

Identifying At-Risk Clients For Xyz Packaging, Co., Eduardo Carlos Cantu Medellin, Mihir Parikh, Christopher Graves, Brendon Jones

SMU Data Science Review

We present a multi-algorithmic modeling approach for the identification of at-risk customers for XYZ Packaging Inc. We define at-risk customers as those having declining seasonally adjusted gross income forecasts which are a strong indicator of impending customer churn. Customer retention is an area of interest regardless of industry but is especially vital in commodity-based low margin industries. We employ traditional Autoregressive Integrated Moving Average (ARIMA) and Anomaly Detection algorithms for discriminating changes in customer revenue patterns. Ultimately, we identify a meaningful proportion of clients whose forward-looking quarterly demand can be predicted within an actionable degree of accuracy.

Big-Data Talent Analytics In The Public Sector: A Promotion And Firing Model Of Employees At Federal Agencies, Rabih Neouchi

Operations Research and Engineering Management Theses and Dissertations

Talent analytics is a relatively new area of focus to researchers working in analytics and data science. Talent Analytics has the potential to help companies make many informed critical decisions around talent acquisition, promotion and retention. This work investigates data science to predict “shiny star” employees in the U.S. public sector, defined as top-notch performers over the years of a given time span. Its scope falls within talent analytics, also called people analytics, a relatively new research area.

We clean a data set made available by the U.S. Office of Personnel Management (OPM) and present two models to predict the …

Optimize The Effectiveness Of Recruiting Campaigns, Ryan A. Talk, Lakshmi Bobbillapati, Marshall Coyle

SMU Data Science Review

Abstract. Recruiting marketing plays an important role in the talent acquisition strategy today. To find the best candidates, companies make substantial investments through numerous recruiting agencies, job boards, and internal systems such as Indeed, LinkedIn, Monster, Talent Communities. In this paper we obtained a company’s LinkedIn Job Posting data to try to predict the number of visits they will receive for each job posting based on the time of the year it is posted. We compare AR(1), AR(2), AR(52), MA(1), and ARMA(1, 1) time series methods to a baseline of a persistence model. We found that out of these 5 …

Leveraging Reviews To Improve User Experience, Anthony Schams, Iram Bakhtiar, Cristina Stanley

SMU Data Science Review

In this paper, we will explore and present a method of finding characteristics of a restaurant using its reviews through machine learning algorithms. We begin by building models to predict the ratings of individual reviews using text and categorical features. This is to examine the efficacy of the algorithms to the task. Both XGBoost and logistic regression will be examined. With these models, our goal is then to identify key phrases in reviews that are correlated with positive and negative experience. Our analysis makes use of review data publicly made available by Yelp. Key bigrams extracted were non-specific to the …

Yelp’S Review Filtering Algorithm, Yao Yao, Ivelin Angelov, Jack Rasmus-Vorrath, Mooyoung Lee, Daniel W. Engels

SMU Data Science Review

In this paper, we present an analysis of features influencing Yelp's proprietary review filtering algorithm. Classifying or misclassifying reviews as recommended or non-recommended affects average ratings, consumer decisions, and ultimately, business revenue. Our analysis involves systematically sampling and scraping Yelp restaurant reviews. Features are extracted from review metadata and engineered from metrics and scores generated using text classifiers and sentiment analysis. The coefficients of a multivariate logistic regression model were interpreted as quantifications of the relative importance of features in classifying reviews as recommended or non-recommended. The model classified review recommendations with an accuracy of 78%. We found that reviews …

Consumer Welfare And Price Discrimination: A Fine Line, Marie Wallmark, Eyal Greenberg, Dan Engels

SMU Data Science Review

Traditionally, it was not feasible for businesses to determine the maximum price the buyer was willing to pay, but with the availability of big data and the deployment of sophisticated algorithms, with a great degree of precision businesses can ascertain the maximum willingness price. Some forms of price discrimination are prohibited under the Robinson-Patman Act of Antitrust (1890), provided demographic characteristics such as race and gender are the determining factors. The problem with this interpretation is that sellers are not transparent about what factors are taken into consideration when determining price. Current laws are either limited in their interpretation or …