Business Administration, Management, and Operations Commons^™

Measuring Normlessness In The Workplace: A Study Of Organizational Anomie In The Academic Setting, Tayo Glenn Switzer

Antioch University Dissertations & Theses

The dissertation explores leadership and change by examining normlessness in the workplace through a multi-layered study of anomie theory, anomie research in the workplace, and organizational and business management theory. The research validates a quantitative survey designed to measure the level of normlessness experienced by workgroups within an organizational context. The survey reflects a set of six normative aspects that when disrupted produce organizational anomie—a state of normlessness that leads to an increase in worker resistance and a reduction in worker consent. The audience studied in this dissertation is associate professors at a large Midwestern research university. Data were gathered …

The Virtue Of Profit (California), C. William Pollard

C. William Pollard Papers

This particular version of the "Virtue of Profit" speech was prepared by Pollard for a meeting with a Chinese business associate. In it he contends that profit can be considered virtuous when it allows servant leaders to invest in employees, thereby contributing to the moral and spiritual formation of human beings.

Risks & Rewards: Understanding Management Influences On Employee Engagement & Well-Being During Management Transitions, Dale E. Hartz

Student Scholarship

In spite of enormous changes occurring routinely within organizations and the resulting movement of managers, there is only limited research on management transitions and even less research on the effects the transitions have on those being managed. Because of its potential to be a factor in organizational performance and competitiveness, employee engagement and well-being, has recently been receiving significant attention both in the practitioner and academic worlds. However, there is a dearth of research available on what occurs with employee engagement and well-being during management transitions. Our findings effectively illustrate the various states that employees function in during management transitions …

Effectively Measuring Student Leadership, Barry Z. Posner

Management & Entrepreneurship

With a worldwide sample of students (N = 77, 387), this paper reviews and analyses the psychometric properties of the Student Leadership Practices Inventory [1]. Modest to strong internal reliability coefficients are found across a number of different dimensions. Predictive validity of the instrument is supported, with the instrument being able to differentiate between effective and ineffective leaders using both self-reported and observer (constituent) data. Few significant differences are found on the basis of respondent gender, ethnicity, nationality, or institutional level (high school versus college). Implications for developing student leaders and future research are offered.

Eat More Chicken And Lead More People: Perceived Measures Of Servant Leadership At Chick-Fil-A, Michael Mishler

Masters Theses

This present study used survey data from 31 employees working at 2 Chick-fil-A locations to assess the supervisor's perceived level of supervisor's level of servant leadership and how the level (a) affects coworker's perceptions of performance, (b) job satisfaction, and (c) relational trust amongst coworkers. The participants ranged in ages from 18-50. The average age for the participants was 26. The data for the study was collected through the distribution of surveys to individuals who currently work at Chick-fil-A. The two selected locations were approximately 300 miles apart in Virginia. The study employed quantitative research methods in order to collect …

The Self-Efficacy Beliefs Of Black Women Leaders In Fortune 500 Companies, Latonya R. Jackson

Graduate Theses and Dissertations

Black women are underrepresented in leadership positions within organizations. The extent to which self-efficacy influences the advancement potential of Black females is unknown. The purpose of this study was to examine the self-efficacy beliefs of black women in leadership positions and to determine how Black women leaders' careers are influenced by their self-efficacy beliefs. Participants for the study were determined using convenient random sampling. The objectives of this study were to determine the profile and level of self-efficacy, and leadership practices of participants based on tenure (length of time in a leadership position), age comparison and work experience (total number …

Creating A Hospitality Leadership Development Training Program For A Country Club, Joan Ho

UNLV Theses, Dissertations, Professional Papers, and Capstones

Purpose: The purpose of this paper is to design a hospitality leadership development training program for a medium sized country club.

Statement of Objective: This paper will present a set of guidelines for creating and implementing an effective hospitality leadership development program for the country club and subsequently implemented for other hospitality and tourism organizations. The leadership development training program aims to attract the employees to retain in this trade. Therefore there is clearly a need for the hospitality and tourism industries to understand what constitutes effective leadership and how it can be achieved. Different definitions of leadership and important …

Lead Through Resources, Terri L. Griffith

Management & Entrepreneurship

The global economic situation pushes us all to make do with less. Many leaders are grappling with years of slow growth with continued high expectations for performance. The pressure is on to lead to the "next big thing," without more people or supporting resources. Leaders are challenged to squeeze water out of a rock- and it's a rock that has been squeezed for a long time. I do see hope, however. As Jim Kouzes notes: Challenge is the greatest opportunity for greatness!

The Reconciliation Of Personal-Corporate Identity Conflicts By Evangelical Christian Workers, Michael E. Anderson

Communication & Leadership Dissertations and Theses

Communication can be viewed as a negotiation of identity. In that negotiation it is inevitable that conflicts in identity will occur (Lederach, as cited in Stewart, 2006). When that conflict is between one’s personal identity and the corporate identity an organization asks, or even requires of that person, what processes are used to reconcile those differences? This question becomes even more salient in an organization utilizing a cultural style of organizational structure (Conrad & Poole, 2005). Cultural organizational structures are rooted in a belief that people, as emotional beings, need to feel connected to their work community. Understanding identity reconciliation …

The Role Of Communication And Listening In Leadership, Elinor Kay Van Engen

Communication & Leadership Dissertations and Theses

In our world today, leadership is important in many organizations. Leaders create the opportunity to develop relationships based on listening. Listening is a multidimensional construct that requires further integration within leadership studies. This study aimed to seek the validity of focusing on listening within the study of leadership. The research promotes the understanding of the verbal and nonverbal characteristics of the listening process that have the greatest ability to influence a person’s leadership potential, as well as examining what leadership characteristics can influence a person’s listening. Understanding these characteristics presents evidence that listening deserves the recognition to be studied as …

Influence Tactics And Leadership Effectiveness In Turkey And Usa : Mediating Role Of Subordinate Commitment, Cuneyt Gozu

Legacy Theses & Dissertations (2009 - 2024)

The purpose of the present research was to investigate managerial influence processes in Turkey and the USA. Two survey studies were conducted to explore three objectives. First, the role of core tactics (rational persuasion, consultation, collaboration, and inspirational appeals) in target commitment was examined. Second, the impact of target commitment on the relationship between influence tactics and leadership effectiveness was investigated. Third, whether previous findings of earlier cross-cultural research with scenarios can be verified with a stronger research method was explored.

The Mediating Role Of Vision And Compassion In Physician Leadership, Joann Farrell Quinn

Student Scholarship

Physician leaders span two professional groups- that of physician and of leader. While there have been many efforts at understanding the characteristics of effective physician leaders, a greater understanding is needed on the nature of physician leadership. We surveyed the largest health care organization for physician leaders in the United States to gain a greater understanding. Findings from our qualitative research guided this quantitative study, which used PLS to analyze results from 677 online surveys to understand the causal relationship of role conflict and role endorsement to participation. Our findings reveal the mediating influence that positivity exerts upon participation. Our …

Emerging Patterns In 21st Century Leadership: An Exploration Of Generational Normative Collisions, Donna L. Haeger

Student Scholarship

In the current work environment, younger workers in leadership positions are overseeing workers much older than themselves. Few empirical studies have focused on the emerging patterns of leadership associated with the relationship between young managers and older workers. To address this gap in the literature, we conducted a qualitative study based on semistructured interviews with thirteen managers under the age of thirty six and thirteen employees at least twenty years older. The goal of our study is to generate grounded theory about the "lived experiences" of contemporary young managers leading older subordinates. Our exploratory findings show that the task focused …

Millennial Integration: Challenges Millennials Face In The Workplace And What They Can Do About Them, Chip Espinoza

Antioch University Dissertations & Theses

There is a monumental changing of the guard that is currently taking place in organizations due to demographic metabolism. One of the largest birth cohorts or generations in history (Baby Boomer) is beginning to retire while their predecessor (Builder) is almost completely out of the workforce. Gen X is hitting stride and on the cusp of inheriting the proverbial organizational mantle. The three aforementioned age cohorts have learned to play in the organizational sandbox together. However, a new age cohort (Millennial, a.k.a. Gen Y), equal or greater in size to the Baby Boomer cohort started entering the playground approximately ten …

Through The Eyes Of The Family: A Collective Case Study Of Family Business Consulting, Cynthia L. Waisner

Antioch University Dissertations & Theses

Interest in family businesses has increased over the last 50 years. Little empirical research, however, has been devoted specifically to the study of family business consulting. Various practitioners have offered their insights regarding approaches and tools, and a few empirical studies have offered the practitioners’ viewpoints regarding the practice area. The purpose of this study was to add to this small body of research by providing a view of family business consulting through the lens of the family business member. The chosen method of inquiry was collective case study, to allow for both contextual understanding and cross-case comparison. A total …

Downsized Survivors: Areas Of Loss And Work Behaviors, Cyndi J. Schaeffer

Antioch University Dissertations & Theses

This research design used factor analysis to develop subscales related to areas of loss, and subscales related to work behaviors of survivors following a downsizing. Five loss subscales were revealed as a result of factor analysis. They were loss of sense of justice and supervisory support; loss of security and support; loss of positive outlook; loss of territory; and loss of control and identity. There were two work behavior components identified through factor analysis. They were lack of productivity and sabotage; and intention for flight. The loss components, sense of justice and supervisory support; security and competence; and territory, were …

The Tangled Web: How Nonprofit Board Members Experience Organizational Crisis, Elizabeth A. Valicenti

Antioch University Dissertations & Theses

The purpose of this grounded theory study was to develop an understanding of what board members experience during a time of organizational crisis. Major corporate and nonprofit failures of previously successful organizations in recent years have raised questions and led to speculation about the role of boards of directors through the crises. In this study twenty board members of nonprofit organizations who had experienced an organizational crisis during their board service were interviewed. Participants were asked to share their perceptions and explore how they identified and made meaning of the events and board processes that went on as the crisis …

Making Sense When It Matters Most: Leadership In Extremis, Deirdre Dixon

Student Scholarship

Leading during in extremis situations when lives are in peril remains one of the least addressed areas of leadership research. In particular, although lives may depend on it, little is known about how leaders in in extremis situations make sense of their situation and communicate that sense to others. Because most of the literature on sensemaking and sensegiving in in extremis situations is theoretical, we sought empirical evidence of how it proceeds in actual practice. To address this gap in the literature, a qualitative study was conducted based on semi-structured interviews with thirty U.S. Army leaders at West Point who …

The Role Of Leadership In Facilitating The Performance Of Dispersed Teamwork, Jaime Beth Newell

Graduate Theses and Dissertations

A mature body of research on leadership has investigated the impact of a variety of leadership behaviors and styles on team performance. This corpus of work is built on an assumption that team leaders can motivate, direct, and monitor teams by way of sustained, personal contact with team members. However, this assumption is being challenged by recent advances in information and communication technologies (ICTs). Use of ICTs has altered traditional team-based structures, enabling organizations to employ teams composed of members who are dispersed across geographic boundaries, while severing the direct, personal ties leaders have to team members. Recent reviews of …

Faith, Spirituality, And Sustainability, C. William Pollard

C. William Pollard Papers

This speech was delivered at the University of Arkansas's Tyson Center for Faith and Spirituality in the Workplace (Fayetteville, AR). In it Pollard considers the 2008 financial crisis, which he believes requires business leaders to adopt new models of leadership and new ways of educating future managers. Such measures will ensure that corporate firms will always consider profit alongside the more significant goal of forming moral character.

Sustainability Leader Competencies: A Grounded Theory Study, Pamela G. Schwalb

Department of Agricultural Leadership, Education, and Communication: Dissertations, Theses, and Student Research

The purpose of this critical qualitative study was to develop a theory of the competencies of a sustainability leader, grounded in research. A sustainability leader is generally described as an individual who creates profit for his/her stakeholders, while protecting the environment and improving the lives of those for whom he/she impacts as a result of his/her leadership. Nearly 60 individuals familiar with sustainability were asked to characterize an effective leader of a sustainability initiative or a sustainability organization.

The study revealed there is more than one way to be a sustainability leader—different paths can result in decisions and actions that …

Serving Two Masters? Reflections On God And Profit, C. William Pollard

C. William Pollard Papers

In this public lecture at Ambrose University (Calgary, Canada), Pollard contends that profit can be considered virtuous when it allows servant leaders to invest in employees, thereby contributing to the moral and spiritual formation of human beings.

Book Review: Adapt: Why Success Always Starts With Failure, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

No abstract provided.

Leadership & Organizational Change, Terri A. Scandura Phd, Monica Sharif

Management Faculty Articles and Papers

In recent years, change has occurred within almost all organizations. Downsizing, relocations, restructuring, technological changes, mergers, process-oriented changes and people-oriented changes are happening on a daily basis. Therefore it is necessary to study the influence organizational change has on important organizational variables. We conducted a study examining reactions to different types of organizational change. We specifically looked at the extent to which employees trust their organization during different types of organizational change.

The Virtue Of Profit (Boston), C. William Pollard

C. William Pollard Papers

Speaking at a ministry conference hosted by Gordon-Conwell Theological Seminary (Boston, MA), Pollard contends that profit can be considered virtuous when it allows servant leaders to invest in employees, thereby contributing to the moral and spiritual formation of human beings.

Nonprofit Performance During The Great Recession: Damned If You Do And Damned If You Don't - Mission-Defensive Paradox, Kathleen Roche

Student Scholarship

During the recent Great Recession and its aftermath, from 2007 - 2010, nonprofit organizations had to carry out their charitable missions to larger and needier constituencies despite endowment erosion, dwindling contributions, reduced staff, and severe funding cuts. Findings from our qualitative research guided this quantitative study, which used PLS to analyze results from 351 online surveys to discern how executive nonprofit leaders and their boards influenced organizational resiliency during this critical period, by employing protective / anticipatory measures and defensive / containment practices, as well as coping strategies. In this exploratory study, leaders' previous experience and external task focus, and …

Narrative Approach To Corporate Strategy: Empirical Foundations, Michael S. Carriger

WCBT Faculty Publications

Purpose - This paper aims to present theoretical and empirical foundations for the use of a particular type of narrative skillfully deployed by senior leaders in an organization as an effective tool for creating, disseminating and executing corporate strategy. Design/methodology/approach - The paper presents original research on the effectiveness of the use of a "springboard story" as a leadership tool. Findings - Data are presented to substantiate that a "springboard story" presentation of corporate strategy and competitive advantage is more effective at producing a consistent and confident choice of competitive advantage among an audience than a presentation of corporate strategy …

The Shift In Coaching Dynamics During Long-Term Business Coaching Relationships, Axel Meierhoefer

Antioch University Dissertations & Theses

The focus of this dissertation was on the changes in long-term external business coaching relationships (defined as more than 4 months). The current study intended to answer two questions: (a) how does the relationship between a coach and a coachee change in long-term coaching engagements? and (b) how do these changes impact the coaching process dynamics and results? The phenomenon that was discovered through this research is called the shift moment. It exemplifies the transition from skill or problem oriented issues, which often represent the original cause of the coaching relationship, to the holistic transformation of the coachee. A qualitative …

Nested Identities: A Concept For Improving Banker Engagement, Glen Weaver

Student Scholarship

The financial crisis served as an interesting backdrop for this study of the impact of identification upon banker engagement. Studies have shown that leadership style influences employee engagement, but little research reflects the impact of various levels of identity (nested identity) upon engagement. A survey of 511 mid-level bankers displayed the significance of career, organizational, and industry identity upon vigor, dedication, and absorption. Further, it was determined that organizational identity mediated the relationship between leadership and engagement. This research suggests that bank leadership would be wise to enact management tactics that elevate the level of career, organizational, and industry identity …

Stories Of Resistance: Black Women Corporate Executives Opposing Gendered (Everyday) Racism, Cheryl D. Jordan

Antioch University Dissertations & Theses

For this research, I explored contemporary resistance strategies that Black women executives in the corporate world use to oppose negative behaviors by others associated with their race and gender. The dissertation reviews scholarship about the major role the convergence of race and gender play in the day-to-day existence of Black women. Historically, negative images and beliefs have influenced the treatment of Black women in society. These same thoughts and images affect Black women executives in today’s workplace. African-American women continue to see limited advancement to senior levels within the corporate organization, even though diversity programs abound. As leaders in the …