Business Administration, Management, and Operations Commons^™

Strengthening Safety Culture By Leveraging The Daily Management System, Suneela Nayak, Mark Parker, Erin Graydon Baker, Amy Sparks, Ruth Hanselman, Stephen Tyzik, Sydney Green

Operations Transformation

STRENGTHENING SAFETY CULTURE BY LEVERAGING THE DAILY MANAGEMENT SYSTEM

There is abundant evidence that links a strong culture of safety with improved patient and staff experience. However, there has been no clear avenue identified as to how to achieve this metric.

A team in a large academic tertiary teaching hospital set about leveraging their daily managing system (DMS) to attain improvement in their institution’s safety. The goals of this quality improvement project were to use DMS to identify and report safety concerns and increase frontline team knowledge and comfort with reporting safety concerns during Gemba walks.

A root cause analysis …

Factors Of Women-Founded High-Growth Technology Startup, Renee Gillard

Dissertations

Purpose: The purpose of this mixed-methods study was to identify and describe critical startup factors of high-growth technology startups as identified by women founders in Seattle, Washington.

Methodology: This mixed-method study identified and described 15 women founders of high-growth technology startups in Seattle. Participants were chosen based on specific criteria and recommendations of a sponsor and expert panel. Interviews were conducted with the participants and they completed an online survey.

Findings: Ten major findings emerged from the data. Founders fostered a strong network of professional and personal relationships to help develop and solidify their identity; they also …

Alex R. Fischer, Columbus Partnership

Leadership Hour at Otterbein University

Alex Fischer is President and CEO of the Columbus Partnership, a civic leadership organization formed in 2002 of Columbus, Ohio’s, top business leaders to improve the economic and cultural base of central Ohio. The Partnership is helping to lead the Columbus 2020 economic development effort, which is a collaboration of regional economic development organizations.

Meaning Management: A Framework For Leadership Ontology, Muhittin Oral

The Journal of Values-Based Leadership

Leadership is a multifaceted and complex subject of research and demands a sound ontological stance that guides studies for the development of more integrative leadership theories. In this paper, I propose the leadership ontology PVA (perception formation – value creation – achievement realization) and associate it with the two existing leadership ontologies: TRIPOD (leader – member – shared goals) and DAC (direction – alignment – commitment). The leadership ontology PVA, based on a new theory called “meaning management,” consists of three circularly supporting functions: cognitive function to form perception, creative function to generate value, and communicative function to …

The Importance Of Leadership Motivational Activities In Encouraging International Students To Return To Their Tier 1 Universities, Eric Hall

Dissertations

Abstract

The problem is international students are not returning to their undergraduate Tier 1 institutions during a period when quality student enrollment is essential, and there is scant research on academic advising strategies that can be used to combat international student attrition at these universities (O’Keefe, 2013). Studies have often lumped all international students together and made efforts to attract more international students, but the reasons why international students chose research universities, and returned, were not being investigated in this manner (Hegarty, 2014).

The purpose of this proposed study was to gain an understanding of the decision-making and reasoning processes …

Does Organizational Culture Serve As An Antecedent To The Dynamic Capability Of An Automated Customer Relationship System As An Example Of A Big Data Analytics Program In A Firm? A Case Study, Franklin Gregory Spencer

Theses and Dissertations

This study seeks to determine if and how organizational culture can be an antecedent to the formation and exploitation of a dynamic capability at the firm level. This proposed study method is a holistic single case study of a privately owned multi-state regional independent insurance agency to determine the relationship between organizational culture and the dynamic capability of an automated customer relationship management system (ACRMS). The theoretical framework used in this study is dynamic capabilities developed by Teece, Pisano and Shuen (1997) and further modified and refined by Teece (2014). This framework is based on the premise of the ability …

Leadership’S Influence On Environmental Sustainability, Stallar Lufrano-Jardine

International Conference on Gambling & Risk Taking

A phenomenological study within the gaming industry is currently being conducted to determine influential indicators within business operations. Based on interviews of executive leadership at global companies, participants disclosed the environmental developments at their organization based on industry norms and the ability to develop/execute environmental initiatives. Four themes emerged: the leader’s ideology and the political climate; the company’s founding principles; support from the industry and/or within the company; and the ability to change industry dynamics. Each leader touched on these four points. Regardless of department type, level of leadership, and the desire to be globally conscious, all participants remarked on …

Doing From Being: Creating Organizational Integrity Through Mindful Self-Leadership, Adam Stonebraker

Mindfulness Studies Theses

Mindfulness in the workplace is a subject that has seen significant growth in recent years. Mindfulness, which is rooted in ancient contemplative practice, has gained much traction among Western audiences over the last few decades. The application of Mindfulness practices is prevalent now in workplaces, where its efficacy has been well-documented, and impact has included the reduction of employee stress, increased productivity, and enhancement of one’s well-being.

The principles of mindfulness can be applied across disparate workplace settings and in nearly any situation to help bolster employees’ presence and focus in the day-to-day and retain them in the place of …

Exploring The Perceptions Of Leaders In Investor-Owned Utilities In California On Managing Organizational Change Initiatives, Maria Liza Legaspi

Dissertations

Purpose: The purpose of this qualitative study employing in-depth interviews was to identify the strategies and practices executive leaders and midlevel managers of investor-owned utilities (IOUs) perceive are effective in creating employee acceptance and support of organizational change and to identify the supports and barriers executive leaders and midlevel managers perceive as affecting employee acceptance or resistance to organizational change in IOUs.

Methodology: A qualitative research design enabled the capture of deeper thoughts and insights of executive leaders and midlevel managers of 4 IOUs in California. The study delved into the strategies and practices used by IOUs that are perceived …

Virtual International Leadership Within Organizations: Overcoming Cultural, Language, And Physical Barriers, Jaye Goulet

Thinking Matters Symposium Archive

Advances in technology are allowing members of a team to collaborate while being geographically and spatially apart. These new teams, known as virtual teams, have benefits for both the organizations to which they belong and to the individual members. Organizations are able to utilize highly-skilled experts without the associated relocation costs. Team members are able to contribute to projects in their field of expertise without having to leave their homeland. These teams require a leader whose interactions build trust and loyalty without the benefit of face-to-face contact with other team members. Although virtual teams are rapidly growing, research is lacking …

A Guide To Leadership Development At A Company, Bridget Nobiletti

Senior Honors Projects

Leadership development is essential for companies because it drives a company’s effectiveness in reaching its goal and promotes growth among employees, causing them to want to stay with the company. Knowing how to develop employee leadership is complex because it is largely dependent on the individual and their role within the organization. I interviewed leadership professionals and human resource professionals who have experience in leadership development to guide my research. I broke up management into three categories and found that the different segments of management need different skills in order to be effective at their jobs. The first step to …

My Leadership Journey, Tanny Crane

Leadership Hour at Otterbein University

Tanny Crane is President and C.E.O. of Crane Group. Crane Group, a 70-year old, privately-held diversified portfolio company, is comprised of five operating businesses as well as an investment company that holds real estate, private equity investments, equities / bond portfolio, and hedge funds.

The Empathetic Leader, Sarah Romney

Marriott Student Review

Research shows that “empathy” is an important quality in a leader and improves one’s ability to resolve group needs, obtain followers, perform prosocial behaviors, and get positive results. However, many business students do not recognize the value of empathy. Business schools can help improve this by teaching the importance of empathy and giving students the opportunity to develop it.

Passing The Baton: A Comparative Analysis Of The Ceo Succession Of Walmart And Exxon Mobil, Anna K. Seale

Senior Honors Theses

The purpose of this study was to compare the CEO succession of Walmart and Exxon Mobile with the commonly accepted best practices within the CEO’s distinguishable attributes and roles. The succession of executive leadership within any organization is inevitable. Research speaks to the importance of both strong executive leadership and CEO succession plans to allow for sustainable success within an organization. The researcher examined the literature on commonly accepted best practices of CEO succession as well as the importance of them. The executive successions of Walmart and Exxon Mobil were examined in light of the history of executive succession planning. …

Management Of Virtual Offices, Cheryl Donaldson Howard

Walden Dissertations and Doctoral Studies

Many organizational leaders manage virtual employees without the specific training and experience required for leading a virtual organization, which can lead to billions of dollars in lost productivity. The purpose of this multiple case study was to explore strategies managers used to manage a virtual office. The target population consisted of 4 managers located in the mid-Atlantic region of the United States who had a minimum of 2 years of experience managing virtual offices. The conceptual framework for this study was social exchange theory. Data were collected using semistructured interviews and a review of company documents. Data were analyzed using …

Critical Success Factors In Enterprise Resource Planning Implementation In U.S. Manufacturing, Justin Goldston

Walden Dissertations and Doctoral Studies

Organizational leaders have increasingly turned to enterprise resource planning (ERP) applications, also known as decision-support systems, to make their firms' operational, tactical, and strategic processes more efficient and effective in the changing global marketplace. High failure rates in ERP systems implementations make these projects risky, however. Most prior research on critical success factors for conventional ERP implementation has been on large enterprises, resulting in a gap in knowledge on these factors in the small and medium enterprises that constitute the majority of U.S. employer firms. A qualitative modified Delphi study with an expert panel of U.S. manufacturing consultants and 3 …

The Correlation Between Employee Job Satisfaction And Leadership Style By Leadership Personnel In Massage Businesses, Veronica Henry

Doctoral Dissertations and Projects

Job satisfaction plays a significant role in employee retention outcomes. Therefore, examining factors that contribute to employee job satisfaction is vital to formulating and implementing effective organizational protocols that increase job satisfaction, employee retention, and overall business performance. This study was designed to examine the relationship between leadership style and job satisfaction in massage-based businesses. The research question was as follows: Is there a relationship between job satisfaction and leadership style in massage businesses in Columbia, SC? This study utilized three primary leadership styles: transformational, transactional, and passive/ avoidant. The research question was answered through a quantitative correlational analysis of …

Surgical Perioperative Leadership: The Association Between Leadership Style And Team Job Satisfaction, Corey Louise Jamison

Walden Dissertations and Doctoral Studies

Abstract

The perioperative operating room (OR) is a highly complex, fast-paced environment where countless transactions must be executed with efficiency, speed, and accuracy, and where mistakes of any kind could lead to adverse patient outcome, injury, or death. The surgeon, as leader of the procedure and the OR team, sets the overall climate of the OR and determines how willing (or unwilling) team members are to speak up about potential errors or unsafe patient conditions. This exploration of the relationship between perioperative surgeon leadership style and OR team member job satisfaction fills a gap unaddressed in the literature using items …

The Unbearable Heaviness Of Leadership: The Effects Of Competency, Negatives, And Experience On Women’S Aspirations To Leadership, Carol M. Sanchez, Kevin Lehnert

Peer Reviewed Articles

Competent women should aspire to leadership, but they may choose not to. We asked men and women at seven U.S. universities if competence, negatives of leadership, and experience affect their aspirations to leadership. Surprisingly, competent women with more work experience are less likely to aspire to leadership than men, while competent women with less work experience are more likely to aspire to leadership than men. The more women associate leadership with negative aspects, the less they aspire to leadership, compared with men. For both, the less competent they think they are to be leaders, the less they want to be …

Texas Sport Leadership Consultants, Llc: A Case Of Cases, Emily S. Sparvero, Randall J. Griffiths, Jacob K. Tingle

School of Business Faculty Research

This immersive, multi-case experience consists of four distinct cases and one meta-case that require students to engage with several organizational behavior topics. First, the meta-case takes the form of Texas Sport Leadership Consultants (TSLC), a fictitious company which consults with local sport management professionals in a variety of contexts. Students participate as temporary members of the company to analyze the issues and challenges associated with working as a member of TSLC. TSLC work groups are hired by four different clients, each of whom has a unique organizational behavior challenge. These clients include: (1) a combat-oriented sport company; (2) a company …

Leadership: A New Title, Ethan William Chandler Goffigon

Whittier Scholars Program

Through a method of digital storytelling and a modern day literature review, this project attempts to look at the notion of leadership and the effective versus non-effective personality and behavior traits associated with it. Through this evaluation of leadership, I will be utilizing my own experiences and reflecting on them to add an additional voice to each point addressed. Starting from when I was a child falling in love with superheroes to a young man who continues to learn from his every day life and his time in the past.

The Relationship Between Mindfulness And Leadership: How Mindfulness Practices Affect Leadership Practices, James Van Auken

Antioch University Dissertations & Theses

The aim of this study was to explore and understand the relationship between mindfulness practices and actual leadership practices. This qualitative study utilized narrative inquiry with phenomenological interviewing techniques to explore selective leaders who use mindfulness practices, and see how they used mindfulness in their leadership practice. Sixteen in-depth interviews were conducted and thematic analysis was utilized. Eleven themes were identified with multiple sub- and sub-sub-themes, including: “Personal, Internal Mindfulness Practice,” “Being Mindful Toward Self,” “Being Present with Others,” “Being Present with a Group,” “Mindful Shift of Focus/Attention,” “Emotional Intelligence,” “Buffering of Reactivity,” “Resilience and Recovery,” “Alignment,” “Improved Job Performance,” …

Frontline Managers' Perceptions And Lived Experiences In The Execution Of Diversity Management Programs, James O. Rodgers

Walden Dissertations and Doctoral Studies

For over 30 years, organizations have engaged in programs to address the growing presence of diverse populations in their ranks, and researchers have attempted to identify and quantify a link between diversity and enterprise performance. The problem was a lack of understanding of how organizations benefit from increased diversity and the role of frontline managers in that process. The purpose of this phenomenological study was to address the research question aimed at the perceptions and lived experiences of frontline managers and to gain insights about how they are navigating the challenges of increased diversity to enhance their ability to produce …

Senior-Level African American Women, Underrepresentation, And Career Decision-Making, Marquita Barron

Walden Dissertations and Doctoral Studies

In 2015, 0.2% of African American women were in chief executive officer (CEO) roles and 1.2% were in executive or senior-level roles within a 500 Standard & Poor's (S&P) organization. African American women's lived experiences are underutilized by organizational and human resources (HR) leaders in the development and implementation of recruitment, talent development, diversity and inclusion, and succession planning strategies. The purpose of this qualitative phenomenological study was to understand lived experiences regarding career advancement decision-making strategies for senior-level African American women. The conceptual framework used was social cognitive career theory (SCCT), which addresses the 'what' and 'how' of career …

Involving Patient/Family Advisors And Advisory Councils With Patient And Family Engagement, Cortney D. Forward

Walden Dissertations and Doctoral Studies

Health care consumers are under-represented in literature when defining patient and family engagement. The proportion of people living longer is rapidly growing. Future research is needed to evaluate which strategies of patient and family engagement are most useful in real-world health care settings for patient and families. The purpose of this study was to describe the lived experiences of patient/family advisors working within patient family advisory councils at an academic medical center in the Midwestern United States. The conceptual framework is based on Greenleaf's servant leadership and Bass's transformational leadership. The research questions examined how patient/family advisors describe patient and …

Nonprofit Leaders' Strategies For Succession Planning, Regenia R. Boykins

Walden Dissertations and Doctoral Studies

Many nonprofit organizations lack systematic approaches to succession planning. The absence of a strategic succession plan can limit leaders' abilities to maintain organizational sustainability and fulfill the organization's mission. The purpose of this single-case study was to explore strategies nonprofit leaders used to develop succession plans. The conceptual framework for the study was the knowledge transfer theory. Participants included 3 nonprofit leaders from an educational organization in the southeastern United States. Data were collected through semistructured interviews and analysis of internal organizational documents and publicly available data. Using an inductive content analysis, 3 themes emerged: boards of directors were critical …

An Examination Of Perceived Leadership Behaviors And Employee Engagement In The Us Federal Government: An Exploratory Study, Jason Barker

UNLV Theses, Dissertations, Professional Papers, and Capstones

Leadership can exist in any organization or entity. It has been studied extensively and examined comprehensively. There have been various theories of what type of leadership is ideal or suitable for a group or organization. From transformational to transactional leadership, leadership styles exist that can contribute to organizations and the style they employ. Employee engagement can be based on either or both transformational and transactional leadership factors. Transformational leadership behaviors generally show an increase in employee engagement. Employee engagement has an association with job satisfaction and leadership perception. Leadership styles will be defined, in addition to factors in the employee’ …

Barriers To Mentoring Women Of Color For Corporate Leadership: Implications For Organizations, Donna Marie Smith

Theses and Dissertations

Mentoring as a human capital development initiative is critical to leadership development for organizational sustainment. Previous research has identified that barriers to mentoring relationships for women of color in organizations exist, confirmed by the finding that a factor in barriers to corporate promotion for women is a lack of mentoring. This dissertation explores the implications that barriers to workplace mentoring relationships may have for organizations from the perspective of women of color. Findings suggest that barriers to mentoring relationships experienced and perceived by women of color have evolved in presentation or diminished since those found by previous research. This research …

Leading Art'full'y, Stacie Boord

Leadership Hour at Otterbein University

Stacie Boord’s work experience encompasses almost 30 years as an effective communication, sales, and arts administration professional as well as a performer and instructor for Shadowbox Live. This experience includes, but is not limited to project development and management, non-profit fundraising, media relations, corporate sales, education and personnel management. Stacie is responsible for project managing the company's artistic collaborations.

Organizational Innovations That Stick: Best Practices In Sustainable Organizational Change, Abdoulie Jammeh

USF Tampa Graduate Theses and Dissertations

Organizational change is an essential ingredient of organizational growth/life and can be difficult to accomplish. Many researchers and practitioners have studied the challenges and opportunities surrounding effectuating change and innovation in organizations. However, there has been little practical analysis of the theoretical relationships among the key apparatuses that make change stick, institutionalizing innovation in big bureaucratic organizations. In order to develop practical insights that can inform best practices, this paper aims to provide a collection of successful organizational innovation examples based on responses to a critical incident analysis survey of 12 participants from a 2018 World Bank – USC Annenberg …