Business Administration, Management, and Operations Commons^™

Bridging The Gulf (New Haven, Ct), C. William Pollard

C. William Pollard Papers

Delivered at the Yale Berkeley Seminar (hosted by Berkeley Divinity School at Yale) in New Haven, CT, this speech asks how Christians might bridge the gulf between work and faith (or God and profit). Pollard posits that the link between the two is to be found in people, all of whom are made in the image of God. In this framework, the corporate firm may be construed as an institution of moral formation.

Leading Into The Future, C. William Pollard

C. William Pollard Papers

This brief speech served primarily as an introduction for Noel Tichy, the keynote speaker at a leadership forum hosted by the Economic Club in Chicago. In addition to this, Pollard takes the opportunity to note that successful business leadership is at its most basic level a "soul craft," one that prioritizes people over capital.

A Philosophy Of Life And Work, C. William Pollard

C. William Pollard Papers

This speech -- delivered at the Wharton School of Business's (University of Pennsylvania) 1998 Zweig Executive Dinner Series -- outlines the rapid socio-economic changes prevalent at the end of the 20th century. In light of these, Pollard asks whether the corporation can be oriented to both maximizing profit and forming the moral character of those it employs.

Built To Last - Leadership Principles That Are Timeless, C. William Pollard

C. William Pollard Papers

In this address at the CMA Conference in Nashville, Pollard outlines the primary characteristics of a servant leader and argues that only people-focused institutions are "built to last."

The Soul Of The Firm (Santa Fe, Nm), C. William Pollard

C. William Pollard Papers

This speech was delivered at the 1997 fall seminar of the Evangelical Christian Publishing Association in Santa Fe, New Mexico. In it Pollard addresses what he calls the "confusion" and "insecurity" felt by many Americans at the turn of the century. To remedy this situation the corporate leader must adopt a servant attitude, one that helps her prioritize the well-being of the people who make up any given institution.

Profit And Ethics, C. William Pollard

C. William Pollard Papers

In this speech delivered at Northwood University's Center for Ethics in Business (West Palm Beach, FL), Pollard asks whether the business firm can be a "stabilizing force" in society, one which is as concerned with moral development as it with maximizing profit.

The Theory Of The Firm, C. William Pollard

C. William Pollard Papers

This document serves as an outline for a speech given at the 1997 International Leadership Conference in Birmingham, England. For Pollard, the theory upon which a business firm is founded is that maximizing profits leads to economic prosperity.

The Soul Of The Firm (Mechanicsburg, Pa), C. William Pollard

C. William Pollard Papers

In this speech delivered at Messiah College (Mechanicsburg, PA), Pollard elucidates his theory concerning the "soul of the firm," which is most easily defined as the people who work for the organization. In light of this, he defines corporate leadership as essentially a form of service, a means by which the manager serves the greater good of the individuals who make up the larger organization.

The Soul Of The Firm (Nairobi, Kenya), C. William Pollard

C. William Pollard Papers

In this speech at the Daystar Symposium (Nairobi, Kenya), Pollard notes that whereas the "theory of the firm" is often defined by the objective goal of maximizing profit, the "soul of the firm" should be considered the people the organization employs. Corporate success, therefore, requires that profit be considered alongside the development of character.

The Soul Of The Firm As It Moves To The 21st Century, C. William Pollard

C. William Pollard Papers

In an address delivered at the 50th Annual Indiana University Business Conference (Indianapolis, IN), Pollard contends that the "soul" of any corporate firm is its people. In light of this, he goes on to argue that corporate success depends upon managers who commit themselves to a vision of leadership defined by service to both employees and customers.

The Soul Of The Firm (Phoenix), C. William Pollard

C. William Pollard Papers

Delivered at the Activating Your Firm's Service Culture Symposium (Phoenix), this speech outlines Pollard's theory of the corporate soul, which is most clearly defined as the people who make up the organization. According to Pollard, proper recognition of the firm's soul requires a certain kind of leadership, one defined by both service and sacrifice.

Servant Leadership - A Look At Values In The Marketplace, C. William Pollard

C. William Pollard Papers

In this speech to the members of the German-American Chamber of Commerce (Hotel Intercontinental - Chicago), Pollard reflects upon the uncertain economic and socio-political climate of the mid-1990s. He posits that institutions might move forward despite such uncertainty if only their leaders understand themselves as servants charged with the holistic well-being of the organization's employees.

The Leader Who Serves (Washington, D.C.), C. William Pollard

C. William Pollard Papers

In this speech at the Eighth Annual National Conference on Federal Quality (Washington Hilton and Towers), Pollard details the main contours of servant leadership. In particular, he focuses on how servant leadership not only influences the ethos of the workplace but also affects the very lives of the corporation's employees.

An Immigrant's Gift: The Life Of Quality Pioneer, Joseph M. Juran - Transcript, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

In the latter decades of the 20th Century, there occurred a silent revolution that swept across nations and effected all the peoples of the earth. This quality revolution began in the mind of a humble immigrant to the United States, Joseph M. Juran. His contributions to industry are heralded around the world, and yet his life story has remained unknown until now. An Immigrant's Gift is a compelling and inspirational portrait of a brilliant mind and a great humanist, who, in an unassuming way, had a profound impact on the international business community and our everyday lives.

Achieving Complete Customer Satisfaction, Marilyn K. Haag

Theses

The term customer service has changed in meaning over the years. There was a time when it suggested an unpleasant experience for both the customer and the business. Employees tried to avoid complaints because they weren't educated in how to handle them. Over time, customer service evolved into a much broader meaning as companies noticed that the leaders in their industry provided service as part of the sale. When companies began to change their own way of doing business, they began to see profits associated with offering service with the sale, and they found that it can be the "secret …

The Leader Who Serves (Windsor, Uk), C. William Pollard

C. William Pollard Papers

In this speech at the 1994 Windsor Weekend, Pollard details the main contours of servant leadership. In particular, he focuses on how servant leadership not only influences the ethos of the workplace but also affects the very lives of the corporation's employees.

The Quest For The Entrepreneurial Spirit (Claremont, Ca), C. William Pollard

C. William Pollard Papers

In this speech at Claremont College's Alumni Day, Pollard contends that the way in which managers lead directly influences the innovatory spirit of the corporate firm.

Long Range Economic Forecast To 2005, Maine State Planning Office

Maine Collection

Long Range Economic Forecast to 2005

Maine State Planning Office, December 1993 ("Printed under Appropriation Account Number 010 07B 13000 012").

Contents: Preface / Overview / Population Change / Economic Sector Analysis / Appendices

Quarterly Report - Fall 1993, Nova University

The Quarterly Report

No abstract provided.

Quarterly Report - Spring 1993, Nova University

The Quarterly Report

No abstract provided.

The Gift Of Change, C. William Pollard

C. William Pollard Papers

Delivered at ServiceMaster's Award of Excellence event in January 1993, Pollard here considers how the organization might understand the monumental changes of the early 1990s as gifts while simultaneously remaining committed to its core principles of honoring God and developing people.

Speech At Florida Southern College, C. William Pollard

C. William Pollard Papers

In this speech at Florida Southern College (Lakeland, FL), Pollard considers how the free-market system can be a force for good if only business leaders would conceive of themselves as stewards of any given firm's greatest asset, namely its people.

Interview With Jim Stoner, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.

Interview With Jack Germain, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.

Interview With Bob Galvin, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.

Notes For Chairman's Seminar, C. William Pollard

C. William Pollard Papers

Notes for a talk concerning productivity and service in the corporate world.

A Management Approach To Public Sector Enterprises (Seventeenth Annual Convocation Address, 1992. Iimb), S M Dutta

IIMB Management Review

No abstract provided.

Interview With Brian Scott, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

No abstract provided.

An Analysis Of Organizational Culture Within Art Institutions, Laura Bloomfield

Whittier Scholars Program

This project is centered on the nature of organizational culture and the current atmosphere or the art world in general and is a report that presents an analysis of organizational culture in two art museums following a specific outline. This project defines and explicates organizational culture as well as the importance and significance of this area. This also includes a summary discussion of recent events and trends which influence the art world as reported in art, news, and business publications and periodicals. This study includes an analytical approach to identify organizational culture in both the Huntington and Pacific Asia Museums …

Leading By Serving - Renewal Of Focus On Others, C. William Pollard

C. William Pollard Papers

In remarks delivered to the Harvard Business School Club of Chicago, Pollard notes that a radically changing socio-political climate calls for business leaders committed to serving the people that make up their organizations.