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2023

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Full-Text Articles in Business Administration, Management, and Operations

Breaking Down Barriers: The Impact Of Segregation On Social Capital And Economic Outcomes, Donyetta A. Bennett Jan 2023

Breaking Down Barriers: The Impact Of Segregation On Social Capital And Economic Outcomes, Donyetta A. Bennett

Electronic Theses and Dissertations

Breaking Down Barriers. Does social capital indirectly affect black/white economic outcomes via entrepreneurial activities? Does the relationship between social capital, entrepreneurship, and black/white economic outcomes change when social capital interacts with segregation? Drawing from Bourdieu's (1986) and Coleman’s (1990) social capital theory and prior scholars' regressive view theories of segregation, I propose that 1) social capital improves entrepreneurial activities and black/white economic outcomes, and 2) segregation’s interaction with social capital has an adverse effect on entrepreneurial activities and black/white economic outcomes. To perform the analysis, data were collected at the county- level from multiple sources and aggregated into one file …


The Strategic Choice Of Sovereign Wealth Funds: The Impact Of Fund Level Heterogeneity On Investment Decisions And Governance, Malak Abdulaziz A Malibari Jan 2023

The Strategic Choice Of Sovereign Wealth Funds: The Impact Of Fund Level Heterogeneity On Investment Decisions And Governance, Malak Abdulaziz A Malibari

Management Dissertations - Archive

Sovereign Wealth Funds (SWFs) have emerged as a new form of state-owned multinational companies (SOMNCs), structured to manage the wealth of countries and promote their economic development. They mainly function as institutional investors, but what drives those investment decisions has yet to be fully understood due to the limited prior research in this area. However, it is increasingly recognized that SWFs are not a homogeneous class of investors. This study draws on multiple theoretical perspectives and argues that the heterogeneity across SWFs leads to different investment and governance choices. Specifically, I examine the impact of the variation in the source …


Emotion-Related Transactive Memory Systems: Theory And Nomological Network, Jigyashu Shukla Jan 2023

Emotion-Related Transactive Memory Systems: Theory And Nomological Network, Jigyashu Shukla

Electronic Theses and Dissertations, 2020-2023

Transactive memory systems are emergent states in teams that represent the shared knowledge about skills and expertise of the team members which is encoded and stored in the collective memories and is retrieved when required. Traditionally, transactive memory systems literature has focused on encoding, storing, and retrieving only task-related information in teams. Unfortunately, this emphasis on the task-related aspect of transactive memory systems has ignored the potential for transactive memory systems involving emotional knowledge, skills, and expertise in the team. My dissertation explores the emotional side of transactive memory systems and introduces a novel construct: emotion-related transactive memory systems (ETMS). …


Increasing Inpatient Volume And Efficiency Through Decreasing Readmission Rates At Fox Chase Cancer Center, Courtney Pokallus, Islande Victorin Jan 2023

Increasing Inpatient Volume And Efficiency Through Decreasing Readmission Rates At Fox Chase Cancer Center, Courtney Pokallus, Islande Victorin

Capstone Showcase

This paper outlines the semester long strategic plan created by Islande Victorin and Courtney Pokallus for Fox Chase Cancer Center. This strategic plan includes a background of the organization, SWOT analysis on the organization, identification of potential problems and a gap analysis, a strategic summary, and all outlines and plans for the strategic plan.


Aviation Fuel Tankering And Sustainability: The Brazilian Scenario, Peter O'Reilly, Fabricio Sulzbacher, Diogo Jardim Coutinho, Maria Petrescu Jan 2023

Aviation Fuel Tankering And Sustainability: The Brazilian Scenario, Peter O'Reilly, Fabricio Sulzbacher, Diogo Jardim Coutinho, Maria Petrescu

International Journal of Aviation, Aeronautics, and Aerospace

This research project aims to investigate fuel tankering practices in the aviation industry, exploring their relation to carbon emissions and evaluating the Brazilian fuel tankering scenario in comparison to global and national policies and regulations. The study recommends sustainable national measures and compares global practices for minimizing the higher emissions due to fuel tankering. The results of the study show that the Brazilian aviation industry can sustainably neutralize the carbon emissions from the fuel tankering practice. The study recommends that airlines allocate part of the savings generated to purchasing carbon credits to offset the carbon emitted. Future research should focus …


Impacts Of Covid-19 And The Policy Responses On The Aviation Industry., Islam Ahmed Jan 2023

Impacts Of Covid-19 And The Policy Responses On The Aviation Industry., Islam Ahmed

Publications and Research

The objective of this paper is to explain the causal relationship between the impact of COVID-19 on the aviation sector and the policies initiated by the aviation authority such as the International Air Transport Authority (IATA), International Civil Aviation Organization (ICAO), the European Union Aviation Safety Agency (EASA) and the Federal Aviation Authority (FAA). COVID-19 affected every sector of the business world, and obviously, the aviation sector was not out of its effects. According to the Director General and CEO Alexandre de Juniac, “The aviation industry is in crisis. Our business connects people. But owing to efforts to control the …


Operationalizing A Culture For Successful Lean Transformations: A Framework And Model-Based Tools, Amir Najarzadeh Dr. Jan 2023

Operationalizing A Culture For Successful Lean Transformations: A Framework And Model-Based Tools, Amir Najarzadeh Dr.

Theses and Dissertations--Manufacturing Systems Engineering

Lean manufacturing has been embraced by many companies as a business model to promote operational excellence. However, a high percentage of lean implementation attempts have failed; many organizations have not been able to sustain continuous improvements to achieve lean transformations. This failure is often attributed to the sole focus on the hard-side (tools) of lean, at the expense of the soft side (culture). The majority of research exploring the cultural dimensions of lean either aims to increase awareness about culture or addresses it only in a cursory manner. To bridge this gap this study aims to identify and assess the …


Using Input From Administrative Staff To Make Cost-Effective Decisions For Telecommuting, Technology, And Productivity During The Covid-19 Era, Chika Egemba Jan 2023

Using Input From Administrative Staff To Make Cost-Effective Decisions For Telecommuting, Technology, And Productivity During The Covid-19 Era, Chika Egemba

West Chester University Doctoral Projects

The purpose of this research was to examine if collaborative technologies enhance productivity in the face of remote work during the COVID-19 era using the diffusion of innovation framework. Dothan Housing is a Moving to Work (MTW) Expansion Agency under the Landlord Incentive Cohort #3. This means the agency was granted certain flexibility to pursue innovation. This research study used a post-positivist philosophy and a quantitative research design to investigate the thoughts, opinions, and feelings of Dothan Housing administrative staff about their experience with telecommuting during the COVID-19 pandemic. The participants were selected from among Dothan Housing staff who were …


Why Do Relationships Matter To Project Managers? 3 Elements To Integrate Into Every Project Manager Tool-Kit, Sarah M. Dyson, Joe Deklinski Jan 2023

Why Do Relationships Matter To Project Managers? 3 Elements To Integrate Into Every Project Manager Tool-Kit, Sarah M. Dyson, Joe Deklinski

Beyond the Project Horizon: Journal of the Center for Project Management Innovation

Abstract

Emotional intelligence is one of the essential attributes of success in the workplace and life. It is a skill that can be learned and developed. The ability to manage emotions is also a part of it. Emotional intelligence can be taught, practiced, and mastered by anyone who wants to become a better manager. It is not just about managing your emotions but being able to manage them effectively if you want to become a better leader. One of the hallmarks of effective project leadership is building constructive relationships. Relationship building is essential because project managers do not typically have …


"It Was My Story To Tell And I Wasn't Ready To Tell It": Stigma Management Amongst Lgbtq+ Sport Officials, A. C. Baeth, Jacob K. Tingle, B. L. Jacobs, C. C. Zvosec Jan 2023

"It Was My Story To Tell And I Wasn't Ready To Tell It": Stigma Management Amongst Lgbtq+ Sport Officials, A. C. Baeth, Jacob K. Tingle, B. L. Jacobs, C. C. Zvosec

School of Business Faculty Research

The erasure of marginalized people, especially LGBTQ+ people, is commonplace in sport. As sport has become more commercialized, even at grassroots and youth levels), one group that has become even further marginalized and dehumanized are sports officials. Understanding the intersection of marginalized identities is important; as such, this study examined how homophobia and transphobia interplay with the sports officiating profession. Semistructured interviews with 16 self-identified LGBTQ+ referees revealed a series of organizational and social factors that led officials to either pass as non-LGBTQ+ or to come out as LGBTQ+, leading to the development of the LGBTQ+ Referee Identity Management Process …


Business Hacking: A Case Study Of Business Information Systems, Donald W. Wright Jan 2023

Business Hacking: A Case Study Of Business Information Systems, Donald W. Wright

Selected Full Text Dissertations, 2011-

This study aims to explore, understand, and explain the hacking of business information systems (BIS) and the measures managers can take to secure their systems. Eight research questions guide the study: 1. What are managers' perceptions of hacking business information systems? 2. What types of attacks do business managers perceive as current and potential dangers to their organizations? 3. What issues prevent participants from participating in BIS security research studies? 4. What protocols are in place to prevent hacking? 5. What measures can managers take to secure their business information systems against hacking? 6. How can knowledge management and information …


Separate, And Not Equal: How The Implicit Links Between Social Class, Race, And Leadership Differentially Impact Evaluations Of Women Leaders, Marla L. White Jan 2023

Separate, And Not Equal: How The Implicit Links Between Social Class, Race, And Leadership Differentially Impact Evaluations Of Women Leaders, Marla L. White

Business Administration Dissertations - Archive

ABSTRACT: Much research suggests that Whites are more likely to emerge as leaders than Blacks. However, this research has primarily focused on male leaders. Alternatively, an intersectional approach evaluating racial differences in evaluations of women leaders suggests that Black (vs. White) women have more behavioral leeway to express dominant leader-like behaviors, which are generally proscribed for women. Theoretically, more behavioral leeway to enact dominance should enhance Black women’s chances of progressing to senior leadership, but this is inconsistent with demographic patterns of leadership representation in America’s workforce. Black women’s representation lags far behind White women’s, suggesting that Black women experience …


The Applications Of Artificial Intelligence In Managing Project Processes And Targets: A Systematic Analysis, Cherie Noteboom, Martinson Ofori, Zixing Shen Jan 2023

The Applications Of Artificial Intelligence In Managing Project Processes And Targets: A Systematic Analysis, Cherie Noteboom, Martinson Ofori, Zixing Shen

Journal of International Technology and Information Management

Artificial intelligence (AI) has emerged as the defining technology of the 21st century and has far-reaching impacts on project management (PM). This study assesses the applications of AI in managing project processes and targets through a systematic analysis of publications from 2017 to 2021. The analysis has revealed interesting insights, trends, gaps, and issues. This study informs the researchers and practitioners of the status of AI applications in the management of project processes and targets. It helps stimulate research efforts that can lead to more advances in applying AI to augment PM practices.


Effective Performance Appraisal, Trustworthiness And Employees' Engagement In Deposit Money Banks, Thankgod Lato Kekii, Ann I. Ogbo Prof. Jan 2023

Effective Performance Appraisal, Trustworthiness And Employees' Engagement In Deposit Money Banks, Thankgod Lato Kekii, Ann I. Ogbo Prof.

Bullion

This study examined the mediating role of trustworthiness (ability, integrity, and benevolence) on the effective performance appraisal (EPA)-employee engagement relationship in deposit money banks in Nigeria. A survey was conducted as a sample of 149 of the deposit money bank employees, and a Hayes' three-way parallel mediation was used in testing the study hypotheses. We found that EPA significantly influences (positive) employee engagement and that integrity and benevolence significantly mediate the relationship between EPA and employee engagement, whereas ability does not mediate this relationship. These findings have implications for policymakers and managers of deposit money banks in Nigeria.


Designing A Digital Employee Experience For Research Administration Using A Sequential Mixed-Methods Approach, Michael A. Jones Jan 2023

Designing A Digital Employee Experience For Research Administration Using A Sequential Mixed-Methods Approach, Michael A. Jones

Full-Text Theses & Dissertations

This dissertation examines the concept of digital employee experience in the research administration industry. Using a digital employee experience framework, the study examined how the pandemic impacted the research administration work environment. This dissertation presents perceptions and draws insights from research administration leaders, management, and staff on digital work and digital employee experiences through the pandemic. The dissertation was motivated by three research questions: (1) What challenges did research administrators encounter during the Pandemic? (2) What were the research administrators’ perceptions of digital transformation during their employee journey? and (3) What is the future of research administration as the industry …


Blackstone Launchpad University Of Montana Strategic Analysis/Jacob Treece Honors Capstone Report, Jacob R. Treece Jan 2023

Blackstone Launchpad University Of Montana Strategic Analysis/Jacob Treece Honors Capstone Report, Jacob R. Treece

Undergraduate Theses, Professional Papers, and Capstone Artifacts

No abstract provided.


Effects Of Burnout Amongst Primary Care Providers, Summer Payne Jan 2023

Effects Of Burnout Amongst Primary Care Providers, Summer Payne

Theses, Dissertations and Capstones

INTRODUCTION: Physician burnout within the United States has been deemed an epidemic within the healthcare system with nearly 63% of physicians reporting burnout. The rate of burnout amongst Primary Care Providers (PCPs) is higher than other provider types at 70%. The presence of burnout affects the likelihood of medical errors, provider retention, and patient-provider communication. Fifty-six percent of PCPs that reported burnout also associated this burnout with their reason for leaving the practice. Physicians that are burnt out are less likely to find nonadherence in their patients, more likely to refer to specialists, and more likely to prescribe medications unnecessary. …


Assessment Of Founders In Venture Capital Investment Decisions, Gregory Gerald Hennessy Jan 2023

Assessment Of Founders In Venture Capital Investment Decisions, Gregory Gerald Hennessy

CGU Theses & Dissertations

This manuscript documents a research project that employs grounded theory to determine what criteria contemporary investors in early-stage startups use to assess founders. One of the first questions posed by entrepreneurship researchers - even before entrepreneurship had formalized as a field - was, what criteria do investors consider when making investments in startups? Initially, the central concern was whether it was the founder(s) or the business model, often characterized as the “jockey” or the “horse.” From the start, it was generally accepted that the founder was the primary consideration, especially in early-stage ventures. Nonetheless, while business model considerations were parsed …


Mechanisms In Open Innovation: A Review And Synthesis Of The Literature, Ruben H.A.J. Ogink, Martin C. Goossen, A. Georges L. Romme, Henk Akkermans Jan 2023

Mechanisms In Open Innovation: A Review And Synthesis Of The Literature, Ruben H.A.J. Ogink, Martin C. Goossen, A. Georges L. Romme, Henk Akkermans

Management Faculty Publications

A large body of literature explores the role of context, structure, actors, and outcomes of open innovation (OI), yet pays little attention to the mechanisms underlying these relationships. In this review paper, we synthesize the OI literature using a context-mechanism-outcome approach to identify and classify the various mechanisms observed in empirical OI studies. Our findings demonstrate that the OI literature draws on a wide variety of mechanisms originating from the fields of management, sociology, economics, and psychology. The fifteen mechanisms most frequently observed in the literature fall into four categories: governance and policies; environmental dynamics and interactions; knowledge, skills, and …


Socio-Economic Management Theory Related To Bpm: A Case Study Of Dysfunctions In Digital Transformation Strategy, Yanfei Zhang, Emmanuel Monod, Gerard Beenen, Yuewei Jiang, Chris H. Willis Jan 2023

Socio-Economic Management Theory Related To Bpm: A Case Study Of Dysfunctions In Digital Transformation Strategy, Yanfei Zhang, Emmanuel Monod, Gerard Beenen, Yuewei Jiang, Chris H. Willis

Management Faculty Publications

This research claims that dynamic strategies demanded by today’s digital environment exacerbate inconsistency between an organization’s digital transformation efforts and its enterprise architecture (EA) planning process. This phenomenon leads to redundant investments, delayed implementation, and frequent failures in digital transformation projects. In order to investigate this inconsistency, we apply the socioeconomic approach to management (SEAM) theory. Through critical analysis of four case studies in a large manufacturing organization, we clarify the relationship between digital transformation and EA and reveal the dysfunction in strategic implementation from a SEAM and business process management (BPM) perspective. In practice, this research integrates digital transformation …


Executive Option Mix And Firm Litigation Risk, Andrew Cohen Jan 2023

Executive Option Mix And Firm Litigation Risk, Andrew Cohen

CMC Senior Theses

Compensating executives with stock options creates incentives for executives and aligns their goals with shareholders. When examining specific components of equity-based compensation, stock options have a larger incentive effect on executives compared to stock awards as options are priced as a function of stock volatility. Since the option incentive effect is more profound than the stock incentive effect, executives may take on more risk. The relationship between firm risk and litigation can be demonstrated by the pricing of directors’ and officers’ liability insurance, which protects them from the costs of litigation. The purpose of this study is to examine the …


Capacity Building For Organizational Resilience: Integrating Standards On Risk, Disruption And Continuity In The Curriculum, Lisa Greenwood, Dawn Hess, Yewande S. Abraham, Jennifer Schneider Jan 2023

Capacity Building For Organizational Resilience: Integrating Standards On Risk, Disruption And Continuity In The Curriculum, Lisa Greenwood, Dawn Hess, Yewande S. Abraham, Jennifer Schneider

Articles

Disruption is an inevitable factor in business and society, while inability to mitigate and manage risk can cause irreparable damage to business, the economy, and our ways of life. The COVID-19 pandemic has heightened interest in standards-based strategies for risk management and crisis preparedness to enhance organizational and societal resilience. University curricula that integrate national and international standards offer students a rich skill-set for effective performance in their careers. Moving forward, we must cultivate capable professionals who understand the challenges and risks facing society, and who grasp standards and systems for strategic planning, response, and recovery to promote organizational resilience …


The New World Of Onboarding: A Comparison Of Virtual And Hybrid Onboarding Experiences, Hannah Kim Jan 2023

The New World Of Onboarding: A Comparison Of Virtual And Hybrid Onboarding Experiences, Hannah Kim

Theses and Dissertations

The world of work has changed significantly due to the global pandemic of 2020. As a result, many organizations have shifted to remote or hybrid work models, requiring new ways of thinking about all aspects of the employee experience. This paper explored the impact of both remote and hybrid work models on the employee onboarding experience, focusing on employee sentiments toward the organization. The study occurred within a consulting organization and involved interviews with twelve new hires, to understand the successes and the challenges of their onboarding experiences. The results indicated that remote onboarding negatively impacted feelings of connection with …


An Examination Of Leading Through Change Using Snyder’S Hope Theory And Lewin’S 3-Step Model, Scott E. Sorensen Jan 2023

An Examination Of Leading Through Change Using Snyder’S Hope Theory And Lewin’S 3-Step Model, Scott E. Sorensen

Theses and Dissertations

Never has the world experienced such rapid change, and the environment in which organizations operate necessitates increased change capability and organizational agility (Argyris, 1991). Strebel (1996) found success rates for change initiatives in Fortune 1000 companies ranged from a low of 20% to a high of 50%. Later studies would substantiate Strebel’s (1996) findings, claiming that, on average, failure rates of transformational change initiatives approach 70% (Beer & Nohria, 2000; Sirkin et al., 2005). Suppose this is so, and companies wish to thrive in such a dynamic environment. A fundamental understanding of why change efforts fail and how to drive …


Diversity, Equity, And Inclusion Post George Floyd And Covid-19: Reflections From Global Business Leaders On A Changing Paradigm, Charles Edward Bray Jr. Jan 2023

Diversity, Equity, And Inclusion Post George Floyd And Covid-19: Reflections From Global Business Leaders On A Changing Paradigm, Charles Edward Bray Jr.

Theses and Dissertations

This global study of diversity, equity, and inclusion (DEI), encompassing the lenses of sixteen corporate executives with multi-country influence, examines efforts to address marginalization in the workplace based on identity characteristics such as race, gender, religion, ethnicity, sexual orientation, or ability. Othering is a global phenomenon. Corporations were awakened to the magnitude of othering, shocked into reality by the murder of George Floyd and other acts of political and social violence, including femicide, globally. The COVID-19 global pandemic further exposed the impact of marginalization seen through wide health disparities across communities. The Russian invasion of Ukraine further augmented the corporate …


An Application Of Lewin In A Trans-Pandemic World: A Narrative Inquiry In A Case Study With A Suggested Model For The Future, Chandler Barksdale Ewell Caldwell Jan 2023

An Application Of Lewin In A Trans-Pandemic World: A Narrative Inquiry In A Case Study With A Suggested Model For The Future, Chandler Barksdale Ewell Caldwell

Theses and Dissertations

Change is constant in today’s post-pandemic world. This is truly evident in online business success with entrepreneurs that defy past limitations and rely on future vision. This study purposely attempts to identify and qualify the impact of stylized change focused leadership in response to workplace changes during the variant challenges of the corona virus pandemic. The relevancy of Lewin’s organizational change model in today’s new normal provides the foundation for this research. Data were gathered through interview with a purposive sample of 12 managers executives and team members from a public sector organization. Evolving through an iterative process of evaluation …


Empirically Testing The Experience Type Framework, Mat Duerden, Camilla Hodge, Karen Melton, Peter Ward, Madison Bagley, Lexi Anderson, Tessa Meredith, Aubrey Rushton, Dennis Eggett, Andrew Lacanienta, Mark A. Widmer Jan 2023

Empirically Testing The Experience Type Framework, Mat Duerden, Camilla Hodge, Karen Melton, Peter Ward, Madison Bagley, Lexi Anderson, Tessa Meredith, Aubrey Rushton, Dennis Eggett, Andrew Lacanienta, Mark A. Widmer

Faculty Publications

In 2018, Duerden et al. proposed an experience type framework (ETF) which articulated key characteristics of ordinary and extraordinary experiences. While conceptually helpful, the framework has yet to be empirically tested. Thus, the purpose of this study was to empirically test the proposed hierarchical structure of the ETF. To achieve this purpose, we first developed, refined, and validated an operationalized ETF measurement tool, the experience type scale (ETS), to test the ETF. Data from three separate studies involving samples drawn from an online panel, participants in an executive Master of Business field study experience, and undergraduate students (n¼405) are analyzed …


Human Connection: A Crucial Ingredient In Vacation Experience, Ondrej Mitas, Moji Shahvali, Peter Ward, Mat Duerden, Marcel Bastiaansen Jan 2023

Human Connection: A Crucial Ingredient In Vacation Experience, Ondrej Mitas, Moji Shahvali, Peter Ward, Mat Duerden, Marcel Bastiaansen

Faculty Publications

The past decade (2012–2022) has seen a blossoming of research on tourists’ quality of life. Frameworks such as subjective well-being (Diener & Seligman, 2002), the PERMA wellbeing theory (Seligman, 2012) and eudaimonia (Filep & Deery, 2010) have been used to document the numerous positive psychological effects of tourist experiences. One of the most robust findings from this literature is that engaging in tourism triggers emotions. Ranging from the excitement of hobby-focused competitions and tours (Mitas et al., 2012a) to the relaxation of a spa (Strauss-Blasche et al., 2004a), dozens of studies have now documented salubrious emotional profiles over the course …


Transformational Experiences Beyond Borders Study Abroad And The Further Development Of The Experience Impact Scale, Neil Lundberg, Grant Lundberg, Jennifer Brown, Evan Grunvig, Brian Hill Jan 2023

Transformational Experiences Beyond Borders Study Abroad And The Further Development Of The Experience Impact Scale, Neil Lundberg, Grant Lundberg, Jennifer Brown, Evan Grunvig, Brian Hill

Faculty Publications

Study abroad has become a useful context to examine transformative experiences within the experience typology concept as developed by Duerden et al. (2018). Even more recent work has used study abroad to develop instruments for measuring experience types, such as the Experience Impact Scale (EIS, Lundberg et al., 2021). Initial results from the EIS suggest the need to continue clarifying the characteristics of each experience type. In particular, the transformative experience is of specific interest. The purpose of this study was to further examine transformative experiences as described by those defining their experience as such, and to gain additional insights …


Theming, Service Performance, And Downstream Effects Of Subjective Leisure Experiences, Brian J. Hill, Patti Freeman, Gary Ellis, Emily Catalan Jan 2023

Theming, Service Performance, And Downstream Effects Of Subjective Leisure Experiences, Brian J. Hill, Patti Freeman, Gary Ellis, Emily Catalan

Faculty Publications

We examined determinants (i.e., theming and service performance) and results (proclivity to recommend, enjoyment, perceived value of time spent) of structured leisure experiences. Structured leisure experiences were measured in terms of intensity of engagement (focus on unfolding narrative), absorption (focus on sensory stimuli), and immersion (focus on performance) during participation. Experience measures (n=310) reported by 168 young adults upon exiting a variety of leisure, recreation, and hospitality venues supported the research hypotheses.