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Articles 721 - 730 of 730
Full-Text Articles in Business Administration, Management, and Operations
An Approach To Determining Customer Satisfaction In Traditional Serbian Restaurants, Florentin Smarandache, Dragisa Stanujkic, Darjan Karabasevic, Edmundas Kazimieras Zavadskas, F. Cavallaro
An Approach To Determining Customer Satisfaction In Traditional Serbian Restaurants, Florentin Smarandache, Dragisa Stanujkic, Darjan Karabasevic, Edmundas Kazimieras Zavadskas, F. Cavallaro
Branch Mathematics and Statistics Faculty and Staff Publications
The aim of this paper is to make a proposal for an easy–to–use approach to the evaluation of customer satisfaction in restaurants. In order to provide a reliable way to collect respondents’ real attitudes, an approach based on the use of smaller number of evaluation criteria and interactive questionnaire created in a spreadsheet file is proposed in this paper, whereby an easy-to-understand and simple-touse procedure is proposed for determining weights of criteria. In addition to the said, the proposed approach applies the simplified SERVQUAL-based approach, for which reason a simplified version of the Weighted Sum Method based on the decision …
ความตั้งใจในการคงสมาชิกภาพของเจนเนอเรชั่น Z : บทบาทของคุณลักษณะของความรู้และความยึดมั่นผูกพันในงาน, ณิชาภัทร แก้วพงศ์มงคล
ความตั้งใจในการคงสมาชิกภาพของเจนเนอเรชั่น Z : บทบาทของคุณลักษณะของความรู้และความยึดมั่นผูกพันในงาน, ณิชาภัทร แก้วพงศ์มงคล
Chulalongkorn University Theses and Dissertations (Chula ETD)
งานวิจัยนี้มีวัตถุประสงค์เพื่อศึกษาอิทธิพลและบทบาทของคุณลักษณะของความรู้และความยึดมั่นผูกพันในงานต่อความตั้งใจในการคงสมาชิกภาพของพนักงานเจนเนอเรชั่น Z โดยกลุ่มตัวอย่าง คือ ลูกจ้างภาคเอกชนในจังหวัดกรุงเทพมหานคร อายุระหว่าง 20-24 ปี จำนวน 200 คน ผู้วิจัยเก็บข้อมูลด้วยการใช้แบบสอบถามออนไลน์ ผลการวิเคราะห์การถดถอยพหุเชิงชั้นพบว่าในการตัดสินใจคงสมาชิกภาพกับองค์กร พนักงานเจนเนอเรชั่น Z ให้ความสำคัญตามลำดับกับคุณลักษณะของความรู้ 2 ด้าน ได้แก่ ด้านที่ต้องใช้ความรู้ความเชี่ยวชาญในงานและด้านการใช้ความรู้เพื่อทำงานที่มีความซับซ้อน โดยคุณลักษณะของความรู้ดังกล่าวทำให้พนักงานเจนเนอเรชั่น Z มีความผูกพันในงานอันนำไปสู่การคงสมาชิกภาพต่อองค์กร หรือสรุปได้ว่าความยึดมั่นผูกพันในงานทำหน้าที่เป็นตัวแปรคั่นกลางโดยสมบูรณ์ระหว่างคุณลักษณะความรู้ด้านความเชี่ยวชาญในงานกับความตั้งใจในการคงสมาชิกภาพ และระหว่างคุณลักษณะความรู้ด้านความซับซ้อนของงานกับความตั้งใจในการคงสมาชิกภาพ ผลการวิจัยทำให้องค์กรเข้าใจบุคลากรกลุ่มเจนเนอเรชั่น Z มากยิ่งขึ้น และสามารถออกแบบงานที่จูงใจและตรงกับความต้องการของคนรุ่นใหม่ได้อย่างมีประสิทธิภาพ องค์กรสามารถใช้กลยุทธ์การออกแบบงานเป็นเครื่องมือในการสร้างความผูกพันและการรักษาบุคลากรให้คงอยู่กับองค์กรระยะยาวเพื่อสร้างความได้เปรียบในการบริหารทรัพยากรมนุษย์
Evaluating Theory Of Structured Experience Propositions: Effects Of Service Quality And Experience Industry Techniques On Quality Of Immediate Leisure Experiences, Gary D. Ellis, Andrew Lacanienta, Patti A. Freeman, Brian J. Hill
Evaluating Theory Of Structured Experience Propositions: Effects Of Service Quality And Experience Industry Techniques On Quality Of Immediate Leisure Experiences, Gary D. Ellis, Andrew Lacanienta, Patti A. Freeman, Brian J. Hill
Faculty Publications
We tested two propositions of the Theory of Structured Experience: first, strategies used to structure experiences in the leisure industries elevate experience quality only when a threshold of service performance is met or exceeded; and second, positive relations exist among indicators of experience quality. Two teams of higher education tourists visited 23 attractions on three Hawaiian Islands. Immediately after each visit, team one (n = 4) judged the attractions based on service quality and experience structuring performance. Members of team two (n = 14) also reported the quality of their individual experiences after each visit by measuring the prevalence of …
“I Must Have Slipped Through The Cracks Somehow”: An Examination Of Coping With Perceived Impostorism And The Role Of Social Support, Richard G. Gardner, Jeffrey S. Bednar, Bryan W. Stewart, James B. Oldroyd, Joseph Moore
“I Must Have Slipped Through The Cracks Somehow”: An Examination Of Coping With Perceived Impostorism And The Role Of Social Support, Richard G. Gardner, Jeffrey S. Bednar, Bryan W. Stewart, James B. Oldroyd, Joseph Moore
Faculty Publications
We use two studies to explore how individuals manage perceptions of impostorism as they train for their future careers. Drawing on interviews with 20 professionals in training, our qualitative analysis uncovered various tactics (both constructive and maladaptive) used by these individuals to cope with perceived impostorism. Among these tactics, seeking social support from individuals outside of their program peer group (e.g., professors, family, friends, and significant others) appeared to be more effective in dampening perceptions of impostorism than seeking support from peers within their program. We use Conservation of Resources Theory (COR) to develop testable hypotheses about this observed relationship …
Millennials' National And Global Identities As Drivers Of Materialism And Consumer Ethnocentrism, Mario V. González Fuentes
Millennials' National And Global Identities As Drivers Of Materialism And Consumer Ethnocentrism, Mario V. González Fuentes
School of Business Faculty Research
A major effect of globalization is one that occurs on the self-concept. This is especially the case for young consumers, and particularly for millennials. Despite this cohort’s idiosyncrasies, little attention has been paid to the study of their consumer identities, an important aspect of self-concept. The current research addresses this gap by examining the way millennial consumers’ global and national identities help explain two attitudinal outcomes associated with globalization: materialism and consumer ethnocentrism. Data were collected from millennials in two distinct socio-cultural contexts. A key finding suggests that distinct contexts (i.e., collectivist and ethnically homogeneous vs. individualistic and ethnically diverse) …
Bribery And Export Intensity: The Role Of Formal Institutional Constraint Susceptibility, Randika Eramudugoda Gamage
Bribery And Export Intensity: The Role Of Formal Institutional Constraint Susceptibility, Randika Eramudugoda Gamage
Open Access Theses & Dissertations
This study explores the influence of home country formal institutional constraints on firm bribery payments and export intensity. Distinguishing between forms of formal institutional constraints based on their susceptibility to bribery, this study highlights the different mechanisms through which formal institutional constraints impact export intensity. I propose that highly susceptible formal institutional constraints will behave as incentives leading to increased bribery payments. In contrast, less-susceptible formal institutional constraints will act as an added cost, ex-post to bribery payments, in the bribery-export intensity relationship. These less-susceptible formal institutional constraints will further decrease export intensity. Utilizing a firm-level dataset from 25 countries, …
Disrupting Complex Systems With Emerging Technologies: A Study On United States Airport Operations, Emily J. Grone
Disrupting Complex Systems With Emerging Technologies: A Study On United States Airport Operations, Emily J. Grone
Honors Theses and Capstones
The number of United States domestic commercial flight passengers are growing every year, which means the number of people checking-in, dropping off their bags, and going through TSA within airports is equally growing. With the increasing number of passengers and aging airports, there are several areas of pain points within airports where passengers hit a bottleneck due to the current systems that airports have in place. There are three main areas that we are going to reference. First the check-in process, where customers have to get their tickets, input identification information, and check-in for their flight. Second, baggage-drop off, where …
Employee Volunteer Program In The Eyes Of College Students, Diep Thi Ngoc Tran
Employee Volunteer Program In The Eyes Of College Students, Diep Thi Ngoc Tran
Honors Theses and Capstones
The purpose of this study is to understand University of New Hampshire (UNH) students’ opinions about Employee Volunteer Program (EVP), especially what value they place upon EVP and what they are looking for in an ideal EVP. Based on the background and context of EVP among Millennials recently, the paper raises questions about EVP’s value to students generally and how factors like past volunteering experience, gender, and occupation/majors impact students’ valuation of EVP. Data collected from this research leads to several conclusions. Although many students do not fully understand EVP, most of them have positive opinions of the program, leaving …
Decarbonising The Automotive Industry: The Future For Irish Motorists., Robert Maher
Decarbonising The Automotive Industry: The Future For Irish Motorists., Robert Maher
Theses
This research study is an examination of the current state of the Irish automotive industry, which is being reshaped by the imminent shift to electric vehicles. This transition is designed to assist in solving Ireland's air quality and environmental challenges in line with the worldwide move to combat climate change. The research topic of the decarbonisation of the automotive industry determined the research question: "Decarbonising the Automotive Industry: The Future for Irish Motorists". This inquiry focuses on private cars owned for social, pleasure and domestic use. Secondary research was completed to verify the most prevalent and current existing information. A …
An Investigation Of The Impact Of Nursing Support And The Financial Implications Associated With Cpap Adherence, Christine Brunnick
An Investigation Of The Impact Of Nursing Support And The Financial Implications Associated With Cpap Adherence, Christine Brunnick
Theses
The prevalence of Obstructive Sleep Apnea (OSA) is increasing. As the prevalence of OSA increases, as does the need for the condition to be treated effectively to reduce several risk factors which increase both mortality and morbidity rates. Continuous Positive Airway Pressure (CPAP) therapy is easily recognised as the most effective treatment for OSA. Despite the recognised benefits of CPAP therapy, adherence rates reported worldwide remain suboptimal. A transitional change within the Irish healthcare system means that private medical device companies will provide CPAP devices in specific contractual regions throughout Ireland. This change presents challenges and opportunities for policymakers. This …