Business Administration, Management, and Operations Commons^™

Leadership By Connecting, Jay Martin

Leadership Hour at Otterbein University

A look at how to get the most out of your teams.

An Investigation Of The Relationships Between And Among Power, Trust And Job Satisfaction Of Nurse Managers In Acute Care Hospitals Using Rogers Science Of Unitary Human Beings, Maureen A. Schneider

Seton Hall University Dissertations and Theses (ETDs)

Background: Defined as control and freedom, power is often characterized as hierarchical. Power-as-freedom exists as a unitary manifestation of the whole and is acausal. Thus a worldview that emphasizes mutual process rather than a causal (control) view supports a culture of trust in the healthcare environment that generates a committed and a thriving work force. When nurse leaders support a climate of trust, managers develop a sense of commitment to the organization which may lead to job satisfaction. However, there is a lack of empirical evidence supporting the relationship between power, trust and job satisfaction among nurse managers.

Purpose: The …

Micro-Enterprise Education: The Academy For Creating Enterprise, Barry West, Gibb Dyer

Journal of Undergraduate Research

In developing countries throughout the world, one often-used approach to alleviating poverty has been to encourage entrepreneurship among the poor. Micro-credit is a highly popular solution to encourage the poor to launch new enterprises, but has somewhat mixed results (Field et al., 2013; Banjeree et al., 2009; Karlan and Zinman, 2011; Kaboski and Townsend, 2011). Current literature suggests that simply giving loans to those who start businesses out of necessity is not the best approach to encourage entrepreneurial success. These writers argue that these “necessity entrepreneurs” need education in the form of business knowledge and tools to help them succeed …

The Humility Effect: Mitigating Intergroup Conflict, Reese Haydon, Dr. Kurt Sandholtz

Journal of Undergraduate Research

Prior techniques for solving intergroup prejudice have shown limited practical application. Common to these techniques is an emphasis on understanding and appreciating the competencies of the out-group members (i.e., disconfirming the in-group’s stereotypes of the out-group). The purpose of our research is to build a case for a different approach—one that emphasizes in-group humility, or recognition by in-group members of their own strengths and weaknesses.

Remote Worker Characteristics: The Positive Relationship Of Intrinsic Motivation In Remote Worker Productivity, Josefina Martinez-Amador

Student Scholarship

Recent research predicts that by 2016, 47% of the workforce will perform work from a remote location. This study contributes new knowledge to remote workforce management by hypothesizing that personality traits (intrinsic motivation, grit, and impression management) and job engagement have direct positive and significant relationships with employee productivity. To address this gap, we conducted a quantitative study of 300 employees (remote and non remote) who are currently actively employed by different kind of companies. Three major findings emerged from our study. First, our research demonstrates that intrinsic motivation to work remotely is a critical characteristic for remote workers to …

Customer Complaint Management Systems (Ccms) In A Food Processing Industry, Maggie A. Macleish

Senior Honors Projects, 2010-2019

Abstract

The food processing industry must meet customers’ highest quality expectations at the lowest cost. I partnered with Nestlé’s pizza facility in Little Chute, WI, to improve the current customer complaint approach of the quality department, which aimed to improve product quality. To improve the total quality of the system, this project established a defensive method of addressing customer complaints. Some strategies used to improve the current Customer Complaint Management System (CCMS) include Quality Functional Deployment (QFD), fuzzy logic, Kano’s methods, Voice of the customer (VOC) and Go-See-Think-Do (GSTD). These strategies are all related, but have not previously been used …

Launching And Maintaining A Wedding Photography Business, Shelley D. Owens

Mahurin Honors College Capstone Experience/Thesis Projects

With the popularity of the wedding industry in America perpetuated by social media, blogs, and other networking sites, thousands of self-employed photographers have set out to make a living documenting the most important day of some people’s lives. Digital photography appeals to many for its convenience, but having a camera does not make one a professional photographer. What separates the hobbyists from the professionals is the development of skills and creative vision and the proper legal and business licensing to make a profit off of their wedding photography. Shelley Owens provides her own experiences as a professional wedding photographer as …

7 Tips To Grow Your Rural Business With Purpose And Meaning, Connie I. Reimers-Hild, Alyssa Dye

Community Vitality Initiative

No one can predict the future; however, rural entrepreneurs and business owners can use a future-focused leadership approach, which includes examining megatrends, to shape the future of their businesses. Megatrends are global shifts that influence society, the economy and the environment. The purpose of this article is to help rural entrepreneurs discover ways to grow their businesses with Living with Purpose and Meaning Megatrend.

Mochtar Riady [Indonesia, Banker], Mochtar Riady

Digital Narratives of Asia

Founder and Chairman of Lippo Group, Mochtar Riady gained the moniker "Magic Man of Banking" because of his ability to turn around and grow several of Indonesia's private banks, the most notable being Bank Central Asia (BCA). But his 15 years in BCA wasn't all smooth sailing. He speaks to DNA about his challenges in BCA, which saw him dealing with sensitive relationships with the Suharto government, as well as the firing of his own son for Forex speculation.

2015 Q2 Private Capital Access Index Report, Craig R. Everett

Pepperdine Private Capital Access Report

The Pepperdine Private Capital Access Index (PCA) is a quarterly indicator produced by the Graziadio School of Business and Management at Pepperdine University, and with the support of Dun & Bradstreet. The index is designed to measure the demand for, activity, and health of the private capital markets. The purpose of the PCA Index is to gauge the demand of small and mediumsized businesses for financing needs, the level of accessibility of private capital, and the transparency and efficiency of private financing markets.

How To Grow Your Rural Business With Purpose And Meaning, Connie I. Reimers-Hild, Alyssa Dye

Community Vitality Initiative

No one can predict the future; however, rural entrepreneurs and business owners can use a future-focused leadership approach, which includes examining megatrends, to shape the future of their businesses. Megatrends are global shifts that influence society, the economy and the environment. The purpose of this article is to help rural entrepreneurs discover ways to grow their businesses with Living with Purpose and Meaning Megatrend.

2015-05-04 Program Reviews, Morehead State University. Faculty Senate.

Faculty Senate Records

Program reviews submitted by the colleges to the Faculty Senate on May 4, 2015.

Ethics Of Thailand's Tourism Industry, Ganjanaporn Lertpipat Luther

Theses & Dissertations

The purpose of this study was to investigate how ethical sales behavior related to the likelihood of tourists to return to Thailand. The Ethical Tourism Industry survey used was adapted from previous studies found in the literature. The sample of 300 participants was drawn from international tourists who travelled in the North, Central, and South regions of Thailand. Tests of correlation used Pearson, logistic regression, and linear regression to analyze the research questions in this study. An analysis found that most tourists who were revisiting Thailand were male, and 49% of tourists came from Europe and Africa for leisure purposes. …

Accounting Information Systems For Msme Survivability, Alger Tang

Center for Business Research and Development

According to the International Finance Corporation (2012), small and medium enterprises (SMEs) represent a substantial percentage of businesses globally (about 90%). Moreover, they are directly responsible for more than half of employment worldwide. As such, governments and economists consider the SME sector to be a key factor in national growth (Pollard & Hayne, 1998). In the Philippines, micro, small and medium enterprises (MSMEs) already account for almost all (99.6%) of the businesses in the country (Department of Trade and Industry, 2011). Furthermore, it provides employment to 63% of the Philippine labor force.

An Examination Of The Volunteer Coordinator's Influence On Church Volunteers' Intent-To-Continue At The Largest Protestant Churches, Jason Berton Golden

Dissertations

Volunteers contribute to the production of goods and services by easing the burden of the paid workforce while not increasing costs. Today’s volunteers tend to be highly trained, skilled professionals looking for a place to invest their time and skills. Churches are the largest single recipient of many volunteers’ efforts. Despite this fact, volunteerism is on the decline in churches.

Once recruited, attrition rates can climb as high as 40% in the first 12 months following training of volunteers. Therefore, the greatest challenge churches face is turnover. Not only does turnover lead to reduced production; it also incurs added expenditures …

Sustainability In Government Contracts: A Measure Of Performance From The Contractor Perspective, Tamara P. Williams

Walden Faculty and Staff Publications

Studies in Government contracting are relatively new manifestation to academic research. Expanding theories to practitioner challenges may offer new concepts and insights to potential solutions to these challenges. Through a review of relevant literature, the researcher sought to 1) identify an operational definition of sustainability in government contracting and 2) bridge gaps in information by exploring sustainability factors available for successful performance in government contracting. Findings provide noteworthy contributions of practices available to both businesses and contracting professionals designed to improve contracting performance and enhance business longevity for government contractors.

Does Steering Committee Information Processing Capacity Influence Project Success In Enterprise Wide System Implementations - A Field Study, Kris Murphy

Student Scholarship

Organizations make significant investments in enterprise-wide system development--also known as enterprise resource planning (ERP). They deploy several governance mechanisms to achieve strategic goals associated with the system implementations. Yet, success in such endeavors remains elusive. To improve success rates, companies have, for some time, deployed organization-wide executive steering committees which oversee these initiatives. Still, scholars and practitioners have limited understanding of what makes these committees, if at all, successful. This study contributes to limited research on steering committees by examining engaged steering committees (in contrast to portfolio balancing committee)--which oversee enterprise-wide system implementations--success in enterprise-wide system implementations in three ways. …

Labor Force Commute Mode Preferences And The Natural Environment, Brandon Killen

Accounting Undergraduate Honors Theses

In commuting to work, commuters select from a limited variety of transportation modes, including alternative modes like cycling and walking, based on needs and preferences. Understanding these needs and preferences, and how the conditions of the immediate environment can influence them can benefit both businesses and local governments in their efforts to accommodate the commute needs of their workers and better serve their communities. Though the body of commute preference research has grown significantly over recent decades, the study of the effects of the natural environment has remained mostly overlooked. In my research, I examined the relationships between selected weather …

Kinder Morgan’S Master Limited Partnership Reorganization, Brett Doyel

Finance Undergraduate Honors Theses

The main objective of this paper is to investigate the reorganization of Kinder Morgan’s (KMI) master limited partnership (MLP) structure. In October 2014, four publicly traded companies – Kinder Morgan, Inc. (NYSE: KMI), Kinder Morgan Energy Partners, L.P. (NYSE: KMP), Kinder Morgan Management, LLC (NYSE: KMR), and El Paso Pipeline Partners, L.P. (NYSE: EPB) – were merged under the Kinder Morgan, Inc. name. This study analyzes the consolidation of KMI through the use of qualitative and quantitative research. The qualitative research involves the study of the company’s 10-K reports, earnings call transcripts, and energy sector reports. The quantitative research includes …

An Analysis Of The Changing Competitive Landscape In The Hotel Industry Regarding Airbnb, Dean D. Lehr

Dissertations, Masters Theses, Capstones, and Culminating Projects

This thesis analyzes the competition between hotels and Airbnb in San Francisco. Airbnb is an internet platform that allows hosts to rent shared space, private rooms or homes to tourists. This study identifies the affect Airbnb has on hotels, workers, renters, neighborhoods, and tax revenue.

Interviews and research was engaged with travel industry professionals. Hoteliers were found to be apathetic about the competition between hotels and Airbnb.

Airbnb can be a meaningful experience between hosts and tourists. Budget travelers might not travel if not for low Airbnb rates. Airbnb rooms supplement hotel inventory during extraordinary events.

This utopian view …

Firing Threats: Incentive Effects And Impression Management, Brice Corgnet, Roberto Hérnan-Gonzalez, Stephen J. Rassenti

Economics Faculty Articles and Research

We study the effect of firing threats in a virtual workplace that reproduces features of existing organizations. We show that organizations in which bosses can fire up to one third of their workforce produce twice as much as organizations for which firing is not possible. Firing threats sharply decrease on-the-job leisure. Nevertheless, organizations endowed with firing threats underperformed those using individual incentives. In the presence of firing threats, employees engage in impression management activities to be seen as hard-working individuals in line with our model. Finally, production levels dropped substantially when the threat of being fired was removed, whereas on-the-job …

Analysis Into The Effect The Sarbanes-Oxley Act Of 2002 Has Had On Investor Confidence In Audited Financial Statements, Richard F. Pino Iii

Business/Business Administration

This paper studies the impact that the Sarbanes-Oxley Act of 2002 (SOX) has had on investor confidence in audited financial statements. Most studies of SOX examined its effect on audit quality, but the principal goal that government officials wanted to accomplish was to restore investor confidence in audited financial information following the frauds at Enron, WorldCom, and other public companies. The main method used in gathering data is a small survey to investors, where they answered questions regarding certain parts of SOX to gain insights into investors’ perspectives. After analyzing the survey results as well as researching scholarly works on …

Organizational Study Of Information Technology, Law, And Purchasing Departments : City Of Fitchburg, Massachusetts, Edward J. Collins, Jr. Center For Public Management, University Of Massachusetts Boston

Edward J. Collins Center for Public Management Publications

The Edward J. Collins, Jr. Center for Public Management was hired by the City of Fitchburg to perform organizational studies of three departments, including the Information Technology (IT) Department, the Law Department, and the Purchasing Department. All three of the studies were to review the respective departments’ organizational structures, responsibilities, and practices with a goal of identifying areas of improvement that could result in improved operations and time and cost savings (IT and Purchasing) and areas in need of improvement (Law Department).

The Collins Center project team met with the directors of the three departments under review to understand their …

2015-05-01 General Education Council Meeting Minutes, Morehead State University. Faculty Senate., General Education Council.

Faculty Senate Records

General Education Council meeting minutes from May 1, 2015.

Improving Antibiotic Resistant Infection Transmission Situational Awareness In Enclosed Facilities With A Novel Interface Design For Tactical Biosurveillance, Ann L. Fruhling, Devika Ramachandran

Interdisciplinary Informatics Faculty Proceedings & Presentations

The implementation of the Electronic Health Record to substantially improve the practice of medicine has not fully reached its projected potential partly due to many barriers to its adoption. There is growing evidence that one of the reasons for the delay in the adoption of EHR has been due to the negative impact of current EHRs on the clinician-patient interaction, clinician workflow and communications. This research studies the usability of the Electronic Health Record for clinicians involved in cardiac care by evaluating various clinician-patient interaction workflows. The aim of the study is to identify inefficiencies by examining the similarities and …

Data Anonymization And Its Effect On Personal Privacy, Nicole Ganz

Business/Business Administration

Everyone’s personal privacy is extremely vital and people go through great lengths to ensure that their information is secure. Corporations who collect or utilize data do realize this and strive to protect their customer’s information. But can data be released to research companies without jeopardizing the privacy of the people? The more sensitive the released data is, the more companies have to mitigate the probability of being able to link the data together. Companies collect big data because it can be examined to predict patterns and be used for marketing, thus increasing their chances of becoming successful. To replicate the …

Domination: The Consequence Of A Modern Day Monopoly, Matthew Haimson

Business/Business Administration

The objective of this study is to find out what constitutes a company as a monopoly. There are various indicators which establish a monopoly from other dominating businesses; however, it is difficult to pin-point how one company controls the market over its competitors. With financial and quantitative data, there are ways `to determine how a company may be heading towards that direction. In this study, there were two organizations selected and compared; one which has displayed monopolistic features, while the other is slowly being dominated by its competitor. After carefully analyzing and comparing the two well-known corporations, various inferences were …

Social Media: How The Most Influential Marketing Tool In Today’S Society Can Benefit And Enhance Developing Companies, Morgan Ariel Rosh

Business/Business Administration

The purpose of this study is to investigate the effects of social media and the great impact it can have on small to medium sized companies. Social media has proven itself to be an strong channel for marketing due to its capabilities to see what consumers are talking about as well as allowing companies to directly communicate with said consumers in the blink of an eye. This study was conducted alongside Careers on the Move, a boutique job placement firm located in Midtown Manhattan. Over the span of seven months, I tested out a variety of different social media techniques …

The Effects Of Emotional Intelligence And Relational Climate Of Innovation, Lori D. Kendall

Student Scholarship

The relentless challenge to innovate is the DNA of high-technology firms, and continues to capture attention of scholars and practitioners alike. High-technology firms grow faster on intellectual capital assets with shorter life expectancy; they must pivot in response to external forces more quickly. The challenge for R&D leaders is to ensure that R&D groups provide new opportunities for growth by effective transfer of technology ideation to commercial products. Leaders in these dynamic environments operate in microfoundations of organizational routines and processes within an organization that motivate the sensing, seizing, and executing dynamic capabilities. R&D leaders within the firm are forced …

Cars For A Cause, Lauren Pagani

Senior Honors Projects

Cars for a Cause is a car show, ranging from modern European, Japanese, muscle, track-ready and a variety of other cars, which is intended to raise money for the charitable organization, The Alzheimer’s Association, which helps to find a cure for Alzheimer’s and Dementia. According to The Alzheimer’s Association, approximately 5.3 million Americans are affected by this disease making it the sixth leading cause of death in the United States. By hosting an event tied to this horrific disease that affects a large number of individuals and their families, the hope is to generate a larger crowd of event-goers that …