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Making Money From Mobile Phone Service At Sea, Singapore Management University

Perspectives@SMU

It takes expertise and talent to build a new business; it takes capital and speed to maximise returns.

The Promises And Challenges Of Innovating Through Big Data And Analytics In Healthcare, Donald E. Wynn, Renée M. E. Pratt

MIS/OM/DS Faculty Publications

In this article, we present the promises and challenges of big data and analytics (BD&A) in healthcare, informed by our observations of and interviews with healthcare providers in the US and European Union (EU). We then provide a set of recommendations for capitalizing on the extraordinary innovation opportunities available through big data.

An Interpretivist Case Study Of Leadership Transition In The Context Of A Southern Baptist Church, Ronald Tuck

Dissertations

This ethnographic study examined the experiences of key individuals involved in a senior leadership transition in the context of the church. Leader transition constitutes a significant aspect of organizational leadership theory, yet succession planning is often neglected in the context of churches. This study revealed that leadership transition is not a single event in the history of a church organization, but rather an evolution of events involving a multiplicity of factors and individuals. Narratives from five individuals directly involved in the pastoral leadership transition process informed the study: the search committee chair, the outgoing and incoming pastors, and two differently-located …

Dental Practice Success Vol. 1 No. 1, American Dental Association, Publishing Division

Dental Practice Success

No abstract provided.

Analysis Of Kaizen Implementation In Northern Ethiopia’S Manufacturing Industries, Asayehgn Desta, Hadush Berhe Asgedom, Alula Gebresas, Mengstu Asheber

Collected Faculty Scholarship

The Kaizen manufacturing processes in Japan have revolutionized the way enterprises deliver products to their customers. Given ambitions to advance, retain market share, and satisfy their domestic market while expanding into the international market, it has become a dream for many manufacturing companies similar to Japanese manufacturing enterprises to build a culture of continuous improvement. In other words, a number of foreign companies are striving to acquire the habit of improvement using kaizen, as well as to focus on a customer-driven strategy to improve productivity and the quality of products and services by continuously amassing marginal improvements over time. Mapping …

Understanding The Characteristics Of The Growth Of Smes In B-To-B Markets In Emerging Economies: An Organizational Ecology Approach, Patricia R. Todd, Rajshekhar G. Javalgi, David Grossman

Business Faculty Publications

Purpose – The aim of this paper is to focus on the determinants that impact the growth of SMEs in B-to-B markets in emerging economies. The objective is to apply the classic model of organizational ecology to examine the characteristics of growth patterns in the B-to-B environment for SMEs in emerging markets, specifically India and China. Application of the model can guide SMEs owners/managers in their effort to successfully expand internationally in turbulent markets characterized by competitive and technological intensity. Design/methodology/approach – An overview of the basics of the organizational ecology model is presented, followed by the description of various …

Imsa360: Spring 2014, Imsa Fund

IMSA Fund Reports

Pay It Forward

The Greek playwrights wrote of the beautiful selfless concept of "paying it forward" as early as approximately 300 B.C. Later, Ben Franklin and Ralph Waldo Emerson also wrote of its honor. The actual phrase "pay it forward" likely was first penned by the author Lily Hardy Hammond in 1916.

Saying "thank you" to someone who gave you a gift of money or kindness, but who does not expect or even wish to be repaid, by returning the favor to someone else...thus "paying it forward"...is alive and well at IMSA. This issue of 360 showcases several acts of …

Overcoming The “Dual-Delivery” Stigma: A Review Of Patient-Centeredness In The Costa Rica Medical Tourism Industry, Alicia Mason

Faculty Submissions

Due to the growing globalization of health care and an increase in access to technology many consumers are utilizing the World Wide Web for securing medical services abroad, a phenomenon commonly known as medical tourism. The current investigation employs an emic cultural approach for analyzing the Western concept of patient-centeredness within several public and private medical facilities within Costa Rica. Through a detailed field investigation and personal interviews with directors of Costa Rica’s largest accrediting institutions (AAAAF and ProMed), hospital organizations, and private health clinics an interpretative framework for evaluating patient-centeredness and quality of care is offered. Discussion, implications, and …

Institutionalizing Industrial Development: The Cases Of Ireland And Taiwan, Paul Donnelly

Conference papers

Both Ireland and Taiwan are considered to have experienced “economic miracles” that, ex ante, could not have been predicted when the two countries started along the road of industrial development in the late 1940s / early 1950s through to the end of the 1960s. Taking the view that industrial development does not appear as a ready formed institution, as an essence that always-already existed, what is of interest in this paper is the work of institutionalizing or institutionalization as an on-going process. Accordingly, and through the lens of actor-network theory (ANT), the paper follows how both countries structured/organized themselves to …

Career Intentions Of International Master Students In Hospitality And Tourism Management, Wenjun Li

Open Access Theses

The purpose of this qualitative study was to investigate career intentions of international master's students in hospitality and tourism management (HTM) in the United States. Semi-structured interviews were conducted with a sample of 19 participants at two different U.S. institutions. Interview questions were designed to better understand students' career intentions upon graduation and the determinants behind the plans. Results indicated that student's career intention should include measures of career decision self-efficacy, academic and career outcome expectations, and career exploration intentions. Unique personal background (e.g., gender and marital status, length of time in the U.S.), industrial working experience (e.g., internships), and …

A Lean Logistics Assessment Tool For Smes In The Manufacturing Sector, Diana Lorena Sanchez Ramirez

Open Access Theses

This study developed an assessment tool to rate the maturity of the current and desired states of lean logistics operations in small and medium enterprises. The tool consists of 48 best practices classified into 8 critical factors: Inventory, Transportation, Administration, Information Systems, Warehouse, Forecasting, Packaging and Supplier Network. Each of the best practices and critical factors were identified throughout a thorough literature review and comparative analysis between authors to define commonalities among them. Using gap analysis; this tool results in a SWOT matrix providing a roadmap for lean implementation. The resulting model was evaluated by subject matter experts in different …

Guidelines For Construction Companies To Decide Between Outsourcing And Self-Performing For Prefabricated Components, Sebastian Soto Ortiz

Open Access Theses

Prefabrication and modularization has been used in the construction industry for decades. It has recently made a resurgence worldwide providing increased productivity, safety, quality and construction schedule. This research has focused on the situation where a construction company has decided to use prefabrication and faces two possibilities, they either will self-perform or they will outsource the construction of the prefabricated components. The decision making process used by a construction company to determine whether to outsource or self-perform prefabricated components is examined and analyzed.

Prefabrication is an industrial process in which certain components are manufactured in a specialized facility. These items …

An Analysis On Causes Of Late Final Payment And Release Of Retainage: Electrical Subcontractors’ View, Xuejing Zhang

Open Access Theses

Using the survey approach, this study identified the underlying causes of late payments and release of retainage for electrical subcontractors, attempting to answer the questions, "What were the minimum, maximum and average delay days of final payment and release of retainage?", "What were the rank of factors in terms of significance on delaying final payment and release of retainage?", and "What were the rank of factors in terms of frequency on delaying final payment and release of retainage?" A survey questionnaire was developed and distributed to about 150 professionals in electrical subcontractors. 29 reports were collected. Based upon the analysis …

An Exploratory Study Of Hotel Manager Side-Taking Behavior And Its Influence On Employee Unfairness Perception And Negative Emotion, Yan Zhou

Open Access Theses

It is not rare that hotel managers show inconsistent attitudes and behaviors in front of customers and employees in their daily work. With limited time and resource, sometimes it is inevitable that hotel managers present certain tendencies to side with one party over the other when service failures occur between the two groups. However, in academia few studies have discussed these side-taking phenomena. The present researcher conducted an exploratory study about their definition and influence on hotel employees. Two video-based experiments were conducted and their results testified to the hypotheses that hotel managers' side-taking behaviors can lead to employee perceptions …

Estimating Truncated Hotel Demand: A Comparison Of Low Computational Cost Forecasting Methods, Yue Ding

Open Access Theses

The aim of this thesis is to evaluate the effectiveness of six selected low computational cost hotel demand forecasting methods (SA, SMA, EMA, DEMA, BP and PU) in terms of restoring truncated demand data, and then identify a low-cost and easy to follow demand forecasting method that can be used by U.S. independent hotels. Obtaining revenue gains by applying demand forecasting techniques have been proved by many studies in hospitality and other related industries. However, few studies have focused on low computational forecasting methods' comparison in hospitality field. For this reason, the author decided to test the performance of six …

Gap Between Hospitality Employers' Demands And Hospitality Students' Perceptions Regarding Entry-Level Managers' Requirements In The United States, Yijun Huang

Open Access Theses

This study aims to identify the gap between recruiters and students regarding what knowledge, skills and abilities are most needed for graduates to secure entry-level managers in the hospitality industry. Previous literature used different approaches to attain a similar idea that students and recruiters do have different opinions, especially for those intrinsic or person-related characteristics. The researcher borrowed statements from different researchers and added two statements to make up the missing part of previous research and then combined, split and revised these statements to see whether students' thinking matched the industry's thinking. The results showed that recruiters generally ranked these …

Assessing An Animal Humane Society Using Mckinsey’S 7s Framework To Make Recommendations For Organizational Improvement, Tandreia Sherice Dixon

Open Access Theses

An organization's effectiveness is predicated upon the degree of fit and alignment of its internal components. Organizational effectiveness and alignment are both essential to successfully create and implement strategies within an organization. An animal humane society suffering from employee turnover wanted to improve their organizational effectiveness. There were strategies and recommendations provided for employee turnover; in hope of successful implementation, the researcher investigated the animal humane society further by evaluating the current state of the organization with an organizational framework. The McKinsey 7s's Strategic Readiness Survey derived from the McKinsey 7s framework was used to evaluate the current state of …

It Management, Kameron Reppe

Senior Seminars

Will there ever be a day IT personnel and Business persons get along? It is almost impossible to talk about information technology without discussion about IT management. Management will always be incorporated in our field because the projects and departments we work on and in are too big for one individual. As a result it takes a collective effort from a group of professionals to develop projects and maintain IT operations within companies.

Companies are constantly striving to be the best whether in information technology or in business in general. The companies that are finding success are the ones hiring …

The Formation Of Cross-Sector Development Partnerships: How Bridging Agents Shape Project Agendas And Longer-Term Alliances, Stephan Manning, Daniel Roessler

Management and Marketing Faculty Publication Series

Cross-sector development partnerships (CSDPs) are project-based collaborative arrangements between business, government, and civil society organizations in support of international development goals such as sustainability, health education, and economic development. Focusing on public private partnerships in development cooperation, we examine different constellations of bridging agents and their effects in the formation of single CSDP projects and longer-term alliances. We conceptualize bridging agency as a collective process involving both internal partner representatives and external intermediaries in initiating and/or supporting roles. We find that the involvement of external intermediaries eases the formation of single projects and longer-term alliances. However, when projects are initiated …

Essays On Motivating Investment, J. Reid Cummings

Dissertations, Theses and Capstone Projects (Full IR Collection)

Essay 1

This research examines the relationship between Real Estate Investment Trusts‘ uses of the audit process to increase financial transparency, and their ability to attract and/or maintain reasonable access to capital investment. I find that capital investment is positively and significantly associated with three commonly used audit-related attributes: auditor quality (captured by higher audit fees), auditor specialization (captured by industry-audit specialization), and auditor reputation (captured by the audit firm being a Big 4 auditor). Moreover, I find the positive relationship between capital issuance and auditor fees remains after controlling for the financial crisis of 2007-2008. This positive association between …

The Story As A Cultural Transmitter: Applications For Business Education, Carol Blaszczynski, Ph.D.

International Journal for Business Education

Stories assist in transmitting cultural wisdom, including wisdom about the business community. The role of stories in various contexts such as education (including international management), management, and marketing, as well as the job search is explained. The article concludes by presenting instructional activities for business education that develop cultural competence through stories.

2014 Ijbe Front Matter, Tamra Connor

International Journal for Business Education

1. Editorial Board
2. President's Letter
3. SIEC-ISBE International

The Changing Role Of Ancillary Health Care Service Providers: An Evaluation Of Health Diagnostic Laboratory, Inc., Steven M. Thompson, Stephen Varvel, Szilard Voros, Dawn Thiselton, Shahrzad Grami, Ralph M. Turner, John Barron

Management Faculty Publications

In an effort to reduce cost and improve quality, health care payers have enacted a number of incentives to motivate providers to focus their efforts on achieving better clinical outcomes and reducing the prevalence and progression of disease. In response to these incentives, providers are entering into new arrangements such as accountable care organizations and patient-centered medical homes to redesign delivery processes and achieve quality and cost objectives. This article reports the results of a study designed to evaluate the impact on cost and quality of care resulting from services provided by Health Diagnostic Laboratory, Inc., a clinical laboratory with …

الخصخصة في الإسلام… رؤية اقتصادية, خولة رشيج حسن

Muthanna Journal of Administrative and Economics Sciences

الملخص يعد موضوع الخصخصة من المواضيع المهمة التي أخذت أهميتها بالتزايد في الآونة الأخيرة نظرا لارتباط هذا الموضوع بالأزمات الاقتصادية التي تتعرض لها البلدان المختلفة والإصلاح الاقتصادي الذي يترتب عليها. ويرتبط موضوع الخصخصة بالدور الاقتصادي للدولة وبالتالي النظام الاقتصادي المتبع، اذ أن إحداث تطور في الاتجاهات الدولية نحو هذا النظام او ذاك وبالتالي تطور في اتجاه الدولة يحتم على الخصخصة أن تكون تطور طبيعي يتبع ذلك التغيير وهذا مغاير لما هو عليه في النظام الاقتصادي الإسلامي، إذ أن دور الدولة وما يرتبط به من أمور يحددها الخالق في القران وكذلك السنة الشريفة. وعلى ذلك وطبقا لهذه التعاليم القرآنية والسنة النبوية …

دور الدولة في التنميــة الاقتصادية ومبــررات الخصخصة في الاقتصادات النامية, مليحــة جبار عبــد

Muthanna Journal of Administrative and Economics Sciences

بدأ استعمال كلمة الخصخصة((Privatization)) في المملكة المتحدة في بداية عقد الثمانينات. وبالنسبة لحداثة مفهوم الخصخصة، فلا يوجد تعريف محدد لها في قواميس اللغة الإنكليزية، وسرعان ما انتقل مفهوم الخصخصة إلى الدول المتقدمة والنامية والتي طبقت أساليب وطرق مختلفة للخصخصة0 وطبقاً لذلك فان الخصخصة ليشمل عدة أساليب ومستويات طبقت في الدول المتقدمة والنامية. فهنالك عدد من الكتاب يتحدثون عن الخصخصة المؤثرة ((Effective Privatization))، وهذه تشمل بالنسبة لهم كافة أساليب ووسائل الخصخصة التي تنهي ملكية الدولة كلياً أو جزئياً وتحول الأصول كلياً أو جزئياً للقطاع الخاص، حيث يحدث في هذه الأساليب تحول الملكية ((Transfer of Ownership )). وهناك عدد آخر من الكتاب …

مسار التنمية البشرية في العراق, حيدر حسين عذافة

Muthanna Journal of Administrative and Economics Sciences

المستخلص: احتل مفهوم التنمية البشرية مساحة كبيرة من التفكير على المستوى الدولي واصبحت هدفاً تصبوا اليه كل الشعوب ومضمار للتسابق بينهما، على العكس من الفترة السابقة من القرن الماضي خلال الخمسينيات منه فقد ركزت على المعيار الكمي عن طريق التأكيد على زيادة الناتج المحلي الاجمالي بمعدلات تفوق معدل النمو السكاني، الا ان الواقع اثبت خلاف ذلك فقد يزداد معدل الدخل الفردي بمعدلات مرتفعة، الا انه لا يعني ارتفاع في معدلات التنمية، عليه اصبح التركيز على رأس المال البشري يمثل المنعطف الاساس في عملية التغيير، واصبح مفهوم التنمية البشرية اليوم مفهوماً واسعاً ولا تعتمد على مؤشر واحد فحسب كما هو عليه …

تأثير الانهيار على مستوى الالتزام التنظيمي دراسة مقارنة بين كليتي الادارة والاقتصاد والمستقبل الجامعة في بابل, زينب عبد الرزاق عبود

Muthanna Journal of Administrative and Economics Sciences

يهدف هذا البحث الى دراسة العلاقة التأثيرية بين كل من الانهيار والالتزام التنظيمي وقد تم إجراء دراسة مقارنة بين كلية الإدارة والاقتصاد / جامعة بابل وكلية المستقبل الجامعة / بابل لمعرفة التباين بين إجابات عينة البحث التي تم اختيارها بشكل عشوائي وبعد أن تم توزيع (50) استمارة استبيان تم تصميمها من قبل الباحث على التدريسيات والتدريسيين في كلتا الكليتين وتحليل البيانات اتضح لنا ان هناك تفاوت في نسبة تاثير الانهيار على مستوى التزام الفرد بين الكليتين نتيجة لاختلاف ظروف ومناخ العمل بينهما و انخفاض مستوى الولاء والانتماء لدى عينة بحث كلية المستقبل تجاه منظمتهم بسبب ضعف وسائل التعزيز المستخدمة من …

A Systems-Based Framework For The Assessment Of Performance Measurement System Implementations In R&D Organizations, Kenneth S. Baggett Jr.

Engineering Management & Systems Engineering Theses & Dissertations

Performance measurement is utilized by organizations in all industries, including research and development (R&D). Measures are developed, data are collected, and the measurement results are used to drive the organization. The implicit hope is, of course, that the measures drive the organization to improve. However, literature identifies high failure rates directly related to performance measurement system (PMS) implementations. Establishing the fundamental operational characteristics associated with successful PMSs would provide a significant contribution towards the establishment of PMS assessment criteria. This research addresses this gap through the use of a grounded theory method employed to identify these operational characteristics, assesses the …

Adverse Impacts Of Furlough Programs On Employee Work Rate And Organizational Productivity, Adedeji B. Badiru

Faculty Publications

This article is primarily a research-provoking exposition against the management approach used in the 2013 government furlough program. It is intended to prompt potentially productive research investigations on the impact of personnel furloughs, particularly on defense acquisition programs. Defense acquisition programs are time-sensitive and systems oriented. What appears as a minor delay in one unit of an acquisition life cycle can lead to long-term encumbrances within the entire defense system, resulting in enormous cost escalation. Pertinent analytical techniques/methodologies are provided to illustrate potential pathways for further research studies of furloughs and how they adversely impact organizational productivity. The author’s intent …

إشكالية تحرير التجارة الخارجية للاقتصادات النامية في ظل متطلبات التنمية المستدامة (حالة الاقتصاد الجزائري), بن عبد العزي سفيان

Muthanna Journal of Administrative and Economics Sciences

تسعى هذه الدراسة الى الإجابة عن إشكالية أصبحت تؤرق العديد من الاقتصادات النامية على غرار الاقتصاد الجزائري خاصة في عملية تصدير منتجاته الى الأسواق الدولية في إطار التجارة الخارجية عندما أصبحت هذه المنتجات تصطدم بعوائق فنية كالاشتراطات والمعايير البيئية تحت مظلة حماية البعد البيئي كبعد مهم من أبعاد التنمية المستدامة لتخلص الى نتائج وتوصيات هامة علها تكون كفيلة بتسهيل نفاذ المنتجات الجزائرية الى الأسواق العالمية.