Business Administration, Management, and Operations Commons^™

Social Entrepreneurship And Wealth-Building Plans: Creative Strategies For Working Class Americans, Wayne R. Curtis

Antioch University Dissertations & Theses

This study investigated how the elements of social entrepreneurship with wealth-building strategies can advance the creation of wealth and serve as a mechanism for social change. This research takes a modest first step toward demystifying social entrepreneurship, better understanding the phenomenon, and exploring the relevance of wealth-building in social entrepreneurial activity. Specifically, this exploratory study used a multiple case study design to understand how existing social entrepreneurial ventures include wealth-building strategies, such as employee stock ownership plans for working class Americans. The concept of social entrepreneurship is relatively new. There is general agreement that the concept combines a passion for …

Brand Reputation And Product Recall, Anne Meike Eilert

Theses and Dissertations

Every year, firms make numerous announcements to recall products that are deemed unsafe or defective. These recalls pose a significant threat to a firm's brand reputation. The strong, negative reactions of consumers and the media to the recalls initiated by Toyota in 2010 show how fragile brands are in the wake of a recall. Firms spend a great amount of resources on building strong brands and it is unclear how such brands influence the firm's decision to announce a recall and the consumer's decision to return the recalled product. The objective of this dissertation is to shed some light on …

Social Media, A New Revolution In The Field Of Marketing: The Effect Of Information Sharing, Peer Pressure, Entertainment And Emotional Connection On The Attitude Towards The Brand And In Turn The Purchase Intention From The Brand, Sradha Narendra Sheth

Theses and Dissertations

Social Media has today become one of the fastest and strongest networking and communication tools. Companies realizing the importance of this new marketing revolution have also ventured into the world of social media. Thus, the purpose of this study is to examine the effect of social media marketing on user's attitude towards the brand present on social media and their purchase intentions from the brand. The relevance of this study will provide great insights to retailers with regard to using multiple social media sites and their features to successfully market their products, retain and grow their customer base.

Enabling Greater Access To Home Meal Delivery, Maciek Nowak, Leo Gala, Mike Hewitt

Information Systems and Operations Management: Faculty Publications & Other Works

Non-profit organizations like the Meals on Wheels (MOW) association of America prepare and deliver meals, typically daily, to approximately one million homebound citizens in the United States alone. However, many MOW agencies are facing a steadily increasing number of clients requesting meal service without an increase in resources (either financial or human). One strategy for accommodating these requests is to deliver multiple (frozen) meals at a time and thus make fewer delivers. However, many of the stakeholders (funders, volunteers, meal recipients) value the relationships that are developed by having a client receive daily deliveries from the same volunteer. Further, meal …

Workforce Management In Periodic Delivery Operations, Karen Smilowitz, Maciek Nowak, Tingting Jiang

Information Systems and Operations Management: Faculty Publications & Other Works

Service quality and driver efficiency in the delivery industry may be enhanced by increasing the regularity with which a driver visits the same set of customers. However, effectively managing a workforce of drivers may increase travel distance, a traditional metric of the vehicle routing problem (VRP). This paper evaluates the effect that workforce management has on routing costs, providing insight for managerial decision making. The analysis is presented in the context of the period vehicle routing problem (PVRP), an extension of the VRP with vehicle routes constructed to service customers according to preset visit frequencies over an established period of …

The Transfer Of Military Culture To Private Sector Organizations: A Sense Of Duty Emerges, Janet K. Tinoco, Anke Arnaud Ph.D.

Publications

As a government institution, the United States (US) Department of Defense (DOD) wields powerful influence on private sector organizations in the defense industry beyond the implications of public policy. In our conceptual research, we study the DOD as a key customer stakeholder in these organizations and investigate the influence of its military culture on these private sector organizations. By analyzing the culture of the DOD, we uncover a new dimension, sense of duty, not previously studied in mainstream organization literature. We propose that this dimension transfers from the DOD to its private sector suppliers in the defense industry via interorganizational …

Unintended Consequences Of Regulated Contract Structure, Bryan W. Stewart

Theses and Dissertations

This study examines the effect of contract structure (fixed versus contingent) and a contextual factor (positive versus negative benefit surprise) on tax professionals' behavior. Regulatory restrictions on contract structure are based on the belief that contingent fee contracts "encourage tax return preparers to take unsupported positions on the taxpayers' returns" (Murphy 1989, p. 2). Experienced tax professionals participated in an experiment investigating the effect of contract structure and benefit surprise on their judgments and decisions. Contrary to regulators' beliefs about the effect of contingent fee structures, I do not find a main effect of contract structure. Rather, results show that …

Evaluating The Intentionality Of Identified Misstatements: How Perspective Can Help Auditors In Distinguishing Errors From Fraud, Erin L. Hamilton

Theses and Dissertations

According to Auditing Standard No. 14, fraud is an intentional act. Thus, when a misstatement is identified during the audit, auditors should consider whether the misstatement might have been caused intentionally (PCAOB 2010a). The objective of the present study is to investigate whether considering the perspective of the manager responsible for a misstatement's occurrence impacts auditors' beliefs concerning the misstatement's intentionality. Using an experiment with 82 audit manager and senior manager participants, I find that auditors who actively consider the perspective of the manager who caused a misstatement assess the likelihood that the misstatement is intentional higher when the circumstances …

Essays In The Airline Industry, Mariana Luminita Nicolae

Theses and Dissertations

In 2008, most U.S. airlines implemented checked baggage fee policies to generate additional revenue to help with their financial distress caused by abnormally high fuel prices. Since this time, the fees have provided a steady revenue stream and often are the difference between a profit and a loss. Recently, some literature in the operations management field has postulated that altering consumer behavior in a manner that is beneficial to both the firm and customers is an additional purpose of these fees. In Essay 1, we empirically investigate the airline perspective of this hypothesis by considering the operational impact of airline …

Essays On Market Dominance And Price Discovery, James Michael Lockwood

Theses and Dissertations

In the first essay, I examine the burden of cross-listing prices to adjust to changes in exchange rates. Using a 3-system vector moving average model, I measure the effects of exchange rate shocks on cross-listing stock prices in the home and U.S. markets. My sample consists of 46 cross-listings on the NYSE from Canada, Brazil, and Mexico. Findings indicate that New York prices bear roughly 60% of the adjustment to exchange rates for Canadian and Mexican securities, and roughly 45% for Brazilian securities. The NYSE burden of adjustment varies considerably across firms, ranging from 7% to 100% for Canada, 10% …

Vertical Versus Horizontal Line Extension Strategies: When Do Brands Prosper?, Helena F. Allman

Theses and Dissertations

The results from prior research regarding the effectiveness of product line extension strategies on market-level brand performance are equivocal. Some studies show that brands benefit from horizontal line extensions while other studies show vertical line extensions as being a preferable approach to brand leveraging within a product category. This research proposes that the brand assortment size at time t, can moderate the effectiveness of vertical versus horizontal extensions in time t on quarterly market-level brand performance. Aggregated scanner data of twelve toothpaste brands sold for six years at a major Midwestern U.S. retailer were used as input to a panel …

Contextual Support For Innovation In An Australian Financial Services Firm, Agung N. Fahrudi, Denise E. Gengatharen, Yuliani Suseno, Craig Standing

Research outputs 2013

Organizational learning can facilitate innovation and it is affected by internal and external contexts. Leaders can provide internal contextual support for learning to occur in the organization in order to respond to changes in external contexts. However, there are limited studies about how leaders affect innovation in financial services firms. This paper applies Crossan et al.’s (1999) 4I framework to examine the impact of internal and external factors on an organization’s learning process and the extent of its innovation. An on-going case study of a large Australian financial services firm is used to gain insights about contextual support for innovation. …

How Do Excellent Companies Stay Excellent?, Alan R. Brown

Research outputs 2013

Organisations throughout the world adopt business excellence frameworks to guide their business strategy and continuous improvement. Some seek and receive awards which recognise high levels of achievement against the criteria of these frameworks. Even at these levels of performance, organisations face challenges to maintaining high levels of achievement and these are the subject of this paper. Using a sample of Australian Business Excellence Award winners, interviews with key managers provide insights into the challenges which these organisations face in their ongoing quest for excellence. Six key themes emerged: embedding excellence, ensuring it is not onerous, engaging people, providing meaning, driving …

Change And Discomfort In Academia: How Far Should We Stretch In Our Readiness For Change?, Laurie A. Branch

Student Scholarship

Employee attitudes and their effect on successful implementation of organizational changes continue to engross researchers and practitioners alike. In this study, we investigated the significance and nature of discomfort as it affects readiness for change in business school settings. This choice of context is deliberate. There is a strong push for change in business schools to align with market needs and there are high levels of individual and collective efficacy. Our findings indicate discomfort as a mediator explains significantly more variation in readiness than is explained by perceived collective efficacy. Surprisingly, we found that some forms of discomfort such as …

Institutional Factors Influencing The Effectiveness Of Scientist-Physician Partnerships In Biomedical Research, Yunmei Wang

Student Scholarship

Substantial resources invested in biomedical research have generated revolutionary discoveries in medical science. However, it takes on average 17 years to turn about 14% of research findings into changes that benefit patients. Lack of scientist-physician partnership (SPP) is one main reason for the extremely slow translation of science into medical practice. Our previous study identified several institutional and socio-cultural barriers that hinder SPP and slow down knowledge transfer in medicine. However, the relationships among the identified factors, as well as the prevalence of their impacts on scientist-physician partnership and transfer of knowledge are not clear. This study focuses on the …

Managerial And Organizational Factors That Influence A Firm's Safety And Environmental Performance: An Examination Of The Fortune 500 Companies, David Klossner

Student Scholarship

This research seeks to illuminate which managerial and organizational factors lead large corporations to operate in an environmentally conscious manner. We used a blended quantitative approach to test the effects of managerial and organizational factors on a corporation's environmental performance. We used three data sets: (a) firm's actual environmental performance, (b) firm's actual safety performance, and (c) survey from top executives of the Fortune 500 companies. Our data shows that profit seeking positively affects environmental performance; in contrast, a manager's intrinsic values have little effect; and surprisingly a corporation's environmental performance is inversely related to coercive external pressure and risk …

Enhancing Firm Profitability By Improving Director Dynamics, Solange Charas

Student Scholarship

Board performance research focused on individual director's economically-motivated behaviors and outcomes has generated inconsistent and disappointing results. Most research does not consider the board as a team, despite recent calls for a focus on collective board processes and behaviors. As 90% of directors rate their individual performance at very effective but only 30% rate overall board performance at an equivalent level, it is obvious that this gap needs to be addressed. The discrepancy between individual and team performance effectiveness was the focus of this research, based on original data from 182 directors and their assessment of their board's dynamic, team …

Financial Services Innovation: Opportunities For Transformation Through Facial Recognition And Digital Wallet Patents, Debora S. Bartoo

Antioch University Dissertations & Theses

Bringing innovation to the marketplace for new products and services involves creativity, a culture in which change flourishes, and leadership that thrives on transformation and complexity. This study explored the potential for market disruption or change based on innovations involving patents granted to nonfinancial services organizations that could affect financial services, specifically consumer or retail bank products. It involved analyzing documents related to recently granted patents and completing a mixed methods survey integrating the Delphi research technique. This method required multiple iterations of a survey presented to expert panelists or industry thought leaders to attempt to gain consensus ("Consensus", 2011) …

Cause-Related Controversy: An Analysis Of Corporate Sponsor Response To The Susan G. Komen/Planned Parenthood Crisis, Christina Maria Cameron

USF Tampa Graduate Theses and Dissertations

ABSTRACT

This qualitative study advances crisis communication and relationship management application and theory by examining the crisis response strategies used by corporations during a time of crisis involving a nonprofit partner. A qualitative content analysis was performed on the Facebook pages of 57 companies that were corporate partners of Susan G. Komen in early 2012. Nineteen companies responded using their Facebook accounts during two crisis periods studied. The researcher argues that consideration must be given to additional contingent factors beyond those proposed by situational crisis communication theory. Contingent variables related to the corporations' relationship with the charity, including level of …

Measuring Normlessness In The Workplace: A Study Of Organizational Anomie In The Academic Setting, Tayo Glenn Switzer

Antioch University Dissertations & Theses

The dissertation explores leadership and change by examining normlessness in the workplace through a multi-layered study of anomie theory, anomie research in the workplace, and organizational and business management theory. The research validates a quantitative survey designed to measure the level of normlessness experienced by workgroups within an organizational context. The survey reflects a set of six normative aspects that when disrupted produce organizational anomie—a state of normlessness that leads to an increase in worker resistance and a reduction in worker consent. The audience studied in this dissertation is associate professors at a large Midwestern research university. Data were gathered …

الاستثمار في التعليم ودوره في تحقيق التنمية المستدامة في العراق, نادية خضير كناوي

Muthanna Journal of Administrative and Economics Sciences

أن من أبرز مظاهر التخلف الاقتصادي والاجتماعي هو ضعف الامكانات المادية وانخفاض مستوى الامكانات البشرية الضرورية لإحداث التنمية ، ويعد الاستثمار في التعليم المطلب الرئيس لتحقيق التنمية الاقتصادية والاجتماعية ، وان الاهتمام بتكوين القدرات البشرية عن طريق التعليم والتدريب بهدف اكتسابها المهارات والقدرات اللازمة للمشاركة في العملية التنموية .لذلك فأن للتعليم اهمية في صنع الحضارة وبناء الانسان أذ لابد من ان يحظى قطاع التعليم بإهتمام كبير وان تكون النقلة كبيرة في مسيرة التعليم من حيث وضع اسس انطلاقة النهضة التعليمية بمعطياتها ونتائجها سواء من حيث التوسع النوعي او الكمي او من حيث تفاعل نشاطات مؤسسات التعليم النظامي وغيرالنظامي مع متطلبات …

An Exploration Of The Motivations Behind Committee Membership In Food Networks, Denise O'Leary, Mary Rose Stafford

Conference papers

Food Tourism has been recognised as a fast growing niche area where Ireland can gain competitive advantage. In recognition of the importance of collaboration among diverse stakeholders in the development of food tourism, networks have been identified as essential. This article presents findings from research conducted with three networks and reveals the motivations for committee membership. Data was gathered in 2012 through participant observation and interviews with steering committee members on three food networks using an action research approach.

A framework for examining motivations for collaboration is offered in this article which will contribute to effective network management. Motivations are …

Knowledge Management And Measurement: A Critical Review, Amr Arisha, Mohamed Ragab

Articles

Purpose - Knowledge is the currency of the current economy, a vital organisational asset and a key to creating a sustainable competitive advantage. The consequent interest in Knowledge Management (KM) has spurred an exponential increase in publications covering a broad spectrum of diverse and overlapping research areas. The purpose of this paper is to provide a literature review and categorised analysis of the rapidly growing number of KM publications, and offer a comprehensive reference for new-comers embarking on research in the field with a particular focus on the area of Knowledge Measurement.

Design/methodology/approach - A total of 350 articles published …

Incivility In Academe: What If The Instigator Is A High Performer?, Feruzan Irani Williams, Constance Campbell, Luther T. Denton

Management: Faculty Publications

This analysis of workplace incivility focuses on instigators who are high performers, but have a negative effect on morale. We explore antecedents, manifestations, and consequences associated with these instigators, whom we label “High Performing Instigators.” This qualitative study indicates that HPIs are common in academe and engage in a broad spectrum of uncivil behaviors. The consequences of HPI behavior result in losses for all involved – loss of respect, time, emotional energy, and morale. One important finding is that there seems to be no change in HPI behavior in academe when comparing preand post-tenure status of faculty identified as HPI.

The Fruitcake Capital Of The World, Sara J. Grimes, Michael P. Mcdonald, John Leaptrott

Management: Faculty Publications

Two different fruitcake companies in the same small town are discussed and their widely different strategies are presented. Each of the entrepreneurs began working with a “master baker” as little boys but later followed different paths to develop a successful fruitcake business. A brief history of the fruitcake is offered as evidence that the product has been around for hundreds of years and will likely not go away anytime soon in spite of the ridicule and humor that has surrounded fruitcakes during the past twenty-five years.

Establishing Cognitive Legitimacy In Emerging Organizations: The Role Of Prestige, Cheryl R. Mitteness, Melissa S. Baucus, William I. Norton Jr.

Management: Faculty Publications

Entrepreneurs with venture ideas must establish cognitive legitimacy so they can acquire essential resources needed for survival. We extend the concept of cognitive legitimacy by developing a model through which entrepreneurs in emerging high growth organizations attempt to establish and build cognitive legitimacy. This is based on the composition of their new venture team and advisory board. Novice entrepreneurs can draw on the prestige of their new venture team and advisory board to enhance perceptions of their emerging organization's cognitive legitimacy. Novelty of the venture idea moderates relationships between both new venture team prestige and advisory board prestige and cognitive …

Coordinating A Supply Chain With A Manufacturer-Owned Online Channel: A Dual Channel Model Under Price Competition, Jennifer K. Ryan, Daewon Sun, Xuying Zhao

Department of Supply Chain Management and Analytics: Faculty Publications

We consider a dual channel supply chain in which a manufacturer sells a single product to end-users through both a traditional retail channel and a manufacturer-owned direct online channel. We adopt a commonly used linear demand substitution model in which the mean demand in each channel is a function of the prices in each channel.We model each channel as a news vendor problem, with price and order quantity as decision variables. In addition, the manufacturer must choose the wholesale price to charge to the independent retailer. We analyze the optimal decisions for each channel and prove the existence of a …

Participation In Decision Making As A Property Of Complex Adaptive Systems: Developing And Testing A Measure, Ruth A. Anderson, Donde Plowman, Kirsten Corazzini, Pi-Ching Hsieh, Hui Fang Su, Lawrence R. Landerman, Reuben R. Mcdaniel

Department of Management: Faculty Publications

Objectives. To (1) describe participation in decision-making as a systems-level property of complex adaptive systems and (2) present empirical evidence of reliability and validity of a corresponding measure. Method. Study 1 was a mail survey of a single respondent (administrators or directors of nursing) in each of 197 nursing homes. Study 2 was a field study using random, proportionally stratified sampling procedure that included 195 organizations with 3,968 respondents. Analysis. In Study 1, we analyzed the data to reduce the number of scale items and establish initial reliability and validity. In Study 2, we strengthened the psychometric test using a …

Reclaiming “Anthropology: The Forgotten Behavioral Science In Management History” – Commentaries, Fred Luthans, Ivana Milosevic, Beth A. Bechky, Edgar H. Schein, Susan Wright, Davydd J. Greenwood

Department of Management: Faculty Publications

Purpose – This collection of commentaries on the reprinted 1987 article by Nancy C. Morey and Fred Luthans, “Anthropology: the forgotten behavioral science in management history”, aims to reflect on the treatment of the history of anthropological work in organizational studies presented in the original article.

Design/methodology/approach – The essays are invited and peer-reviewed contributions from scholars in organizational studies and anthropology.

Findings – The scholars invited to comment on the original article have seen its value, and their contributions ground its content in contemporary issues and debates.

Originality/value – The original article was deemed “original” for its time (1987), …

The Danger Of Difference: Tensions In Directors’ View Of Corporate Board Diversity, Kimberly D. Krawiec, John M. Conley, Lissa L. Broome

Faculty Scholarship

This Article describes the results from fifty-seven interviews with corporate directors and a limited number of other persons (including institutional investors, search firm personnel, and the like) regarding their views on corporate board diversity. It highlights numerous tensions in these views. Most directors, for instance, proclaim that diverse boards are good, but very few directors can articulate their reasons for this belief. Some directors have suggested that diverse boards work better than non-diverse boards, but gave relatively few concrete examples of specific instances where a female or minority board member made a special contribution related to that director’s race or …