Business Administration, Management, and Operations Commons^™

Achieving High Organization Performance Through Servant Leadership, David E. Melchar, Susan M. Bosco

Business Faculty Publications

This empirical paper investigates whether a servant leader can develop a corporate culture that attracts or develops other servant leaders. Using the survey developed by Barbuto and Wheeler (2006), servant leader characteristics in managers were measured at three high-performing organizations. Results indicate that servant leaders can develop a culture of followers who are servant leaders themselves. This is one of the few studies to empirically test the model of servant leadership in an organizational environment. The success these servant leaders have achieved in a for-profit, demanding environment suggests this leadership style is viable for adoption by other firms.

The Study Of Antecedents Of Customer Loyalty Towards Established Mobile Service Providers In Malaysia., Nicole Yap Chen Yan

Student Works (2010-2019)

Despite the high churn rates, the Malaysian telecommunications industry is growing. However, the lack of customer focus in this market has yielded one of the worst customer loyalty levels. The competitiveness of the domestic market has been further intensified with the implementation of mobile network portability (MNP), which has further complicated the issue of customer loyalty, as research has shown that better deals and low switching costs means that satisfied consumers never mind changing service provider. This shows that satisfaction no longer ensures loyalty (Grabowich & Guy, 2007). The purpose of this research is to identify the major antecedents that …

The Relationship Between Competitive Balance And Revenue In America's Two Largest Sports Leagues, Matt D. Pautler

CMC Senior Theses

This paper looks at the impact that competitive balance has on team revenues. The hypothesis that this paper is operating under is that higher levels of competitive balance will lead to higher levels of revenue. Two different measures of competitive balance will be used and regressions will be run to investigate whether high levels of the competitive balance measure are associated with high levels of revenue. The results of the data indicated that over all three time horizons (ten year, five year, and two year), high levels of variability in playoff appearances were associated with high revenue for Major League …

Impact Of Microfinance On Socioeconomic Status Of The Poor: The Case Of Malawi, William J. Oliver

Student Scholarship

Over the past 30 years, microfinance (MF) has grown to a $30 billion industry involving over 3,000 organizations. Half of these microfinance institutions, however, have nothing more than anecdotal stories about the impact of MF on poverty. The connection between MF and poverty eradication is far from resolved. This paper addresses an ongoing debate by drawing upon two bodies of literature: poverty eradication and microfinance measurement. It articulates a causal model of the effects of MF on poverty that is unique in three regards. First, it measures the effect on socioeconomic status (SES) using for the first time a reflective …

Boundary Crossings: Professional And Situational Influences On Nonprofit Leaders And Their Organizations, Antoinette E. La Belle

Student Scholarship

A leadership crisis in the nonprofit sector looms. "Crossovers" from the corporate sector present an alternative source of CEO talent but a dearth of empirical research about boundary crossing has limited our understanding about the effects of leader origin on organizational performance. We surveyed 631 leaders who had crossed one to three boundaries--sector, organization and/or position--into top U.S. nonprofit jobs. Analysis of 18 combinations of leader experience including sector path, recent origin and role shift revealed--regardless of boundary--striking similarities rather than stark differences in how nonprofit CEOs lead. The effects of leaders' sector experience and diversity of experience on behavioral …

Boundary Crossings: Professional And Situational Influences On Nonprofit Leaders And Their Organizations, Antoinette E. La Belle

Student Scholarship

A leadership crisis in the nonprofit sector looms. "Crossovers" from the corporate sector present an alternative source of CEO talent but a dearth of empirical research about boundary crossing has limited our understanding about the effects of leader origin on organizational performance. We surveyed 631 leaders who had crossed one to three boundaries--sector, organization and/or position--into top U.S. nonprofit jobs. Analysis of 18 combinations of leader experience including sector path, recent origin and role shift revealed--regardless of boundary--striking similarities rather than stark differences in how nonprofit CEOs lead. The effects of leaders' sector experience and diversity of experience on behavioral …

Causal Ambiguity And Its Impacts On Firm Performance, Richard I. Araya

Student Scholarship

Dynamic capabilities and associated shifts in learning make firm's capabilities hard to imitate, and are critical in achieving sustainable competitive advantage. Consequently, strategic management literature has recognized that the presence of causal ambiguity plays a pivotal role in generating inter-firm differences in obtained rents. At the same time, causal ambiguity may hamper internal diffusion of capabilities within the firm negatively affecting its performance (Szulanki, 1996). Overall, the relationship between dynamic capabilities, causal ambiguity and firm performance has remained poorly understood. In this study, we seek to address this gap by developing a causal model that depicts how management perceptions of …

Causal Ambiguity And Its Impacts On Firm Performance, Richard I. Araya

Student Scholarship

Dynamic capabilities and associated shifts in learning make firm's capabilities hard to imitate, and are critical in achieving sustainable competitive advantage. Consequently, strategic management literature has recognized that the presence of causal ambiguity plays a pivotal role in generating inter-firm differences in obtained rents. At the same time, causal ambiguity may hamper internal diffusion of capabilities within the firm negatively affecting its performance (Szulanki, 1996). Overall, the relationship between dynamic capabilities, causal ambiguity and firm performance has remained poorly understood. In this study, we seek to address this gap by developing a causal model that depicts how management perceptions of …

Influence Of Continuous Improvement (Ci) On Job Satisfaction., Ong Chee Wei

Student Works (2010-2019)

The purpose of this research is to determine the impact of Continuous Improvement (CI) on job satisfaction in Malaysia industry. Based on previous studies, it was anticipated that overall job satisfaction would be higher for employees who are working in companies that implementing Continuous Improvement practices and lower for employees who are working in companies that not implementing Continuous Improvement practices. The instrument of Continuous Improvement was adapted from Culp (1992), Limon (1993) and Ying (2000). In the mean time, employee’s job satisfaction was measured based on Job Satisfaction Survey (Spector, 1985). The collected data was tested with descriptive statistic …

A Study On The Determining Factors Of Operational Efficiencies Derived From Outsourcing : Malaysia As An Attractive Hub., Anbalagi Andy, Jesrina Ann Xavier, Lee Siew Yoong

Student Works (2010-2019)

Outsourcing had undergone a massive evolution since 1970s and has changed the way businesses operate in the global market place. Offshore outsourcing, in particular, has become a viable strategic venture and is no longer an exception but rather it is a norm in today’s economy. Many businesses are able to gain various operational efficiencies by embarking into strategic outsourcing initiatives although existing literatures have proven that there are also significant risks associated with this type of venture. It is interesting to note that not all outsourcing efforts have provided positive results for organizations nor proved fruitful. Nevertheless offshore outsourcing has …

Retaining Talent : An Empirical Study Of Multi-Routes Model Of Job Coupling And Withdraw Tendency Among Chinese Mba Candidates., Zheng Weibo

Student Works (2010-2019)

Intellectual property and intellectual capital have become critical components of wealth creation. "Knowledge has become the pre-eminent economic resource, more important than raw material, more important, often, than money. Considered as an economic output, information and knowledge are more important than automobiles, oil, steel or any of the products of the industrial era‖ (Stewart, 2002). As the "carrier" of the talent of organizations become more significant than ever. Those employees with higher organizational performance characteristics are often entitled "core" or "talent" for their key networking status in creating organizational intelligent capital values. They can also be in fierce competition with …

Fungsi Majlis Penasihat Syariah Dalam Amalan Perbankan Islam Di Malaysia : Kajian Terhadap Bank Muamalat Malaysia Berhad Dan Rhb Islamic Bank Berhad., Ahmad Faizol Ismail

Student Works (2010-2019)

The Syariah Advisory Council (SAC) is an advisory board established to provide an Islamic views on products offered by the banks. SAC supports these banks by ensuring that products and services provided are complied with the Islamic Law. The SAC has an important functions related to the Islamic mucamalat tenets. These functions include two aspects which are the aspect of Islamic legal setting or fatwa, and aspect of field monitoring on the implementation and application of fatwa that have been enforced. These aspects are rules by special committee, the committee for fatwa and research and the committee of implementation and …

Preface To Special Issue: Environmental Sustainability And Business, Elizabeth Walker, Janice Redmond, Margaret Giles

Research outputs pre 2011

The issue of environmental sustainability and the need to address the collective environmental impact of business is discussed. In particular, the need to engage small and medium enterprises (SMEs) in environmental management is highlighted. The papers presented in the Special Issue of 'The International Journal of Business Studies' are dicussed.

Faktor-Faktor Yang Mempengaruhi Permintaan Harta Tanah Kediaman Di Malaysia., Rohayu Abdul Majid

Student Works (2010-2019)

Consistent with their nature as the most popular housing type in Malaysia, ten-ace houses record the highest sales and continue to dominate developers' interest in future housing development. At the same time, this particular housing type ranks high on the overhang with the highest number in unsold units to record. Ironically, there exist a significant proportion of medium income people who do not own a housing unit. The main objective of this study is to identify the factors that influence housing demand. Through the determination of components and elements, housing demand model was developed for the prediction of the total …

Stakeholder Theory: The State Of The Art, Bidhan L. Parmar, R. Edward Freeman, Jeffrey S. Harrison, Et Al.

Management Faculty Publications

A variety of forces are changing the way managers and executives make sense of their responsibilities. Globalization has brought a larger variety of participants into contemporary businesses, technological innovation has increased the pace of change, and managers are discovering that their actions have the potential to affect a broader range of people all over the globe (Clement, 2005). Additionally, the pursuit of corporate objectives can be easily disrupted by the actions of unexpected groups. These challenges, driven by change and interconnectedness, reveal a need for managers and academics to re-think the traditional ways of conceptualizing the responsibilities of the firm. …

Managing For Stakeholders, Stakeholder Utility Functions, And Competitive Advantage, Jeffrey S. Harrison, Douglas A. Bosse, Robert A. Phillips

Management Faculty Publications

A firm that manages for stakeholders allocates more resources to satisfying the needs and demands of its legitimate stakeholders than what is necessary to simply retain their willful participation in the productive activities of the firm. Firms that exhibit this sort of behavior develop trusting relationships with stakeholders based on principles of distributional, procedural and interactional justice. Under these conditions, stakeholders are more likely to share nuanced information regarding their utility functions, which increases the ability of the firm to allocate its resources to areas that will best satisfy them (thus increasing demand for business transactions with the firm). In …

The Shifting Geography Of Competitive Advantage: Clusters, Networks And Firms, Mark Jenkins, Stephen Tallman

Management Faculty Publications

We consider the dynamics of knowledge-based sources of advantage as they move between geographical locations and multinational and other firm level networks using the specialist context of Formula 1 motor over a fifty nine year period. We suggest that shifts in competitive advantage are underpinned by the movement of both architectural and component knowledge at both the firm and cluster level, and in particular we suggest that isolated firms can both benefit from and add to cluster level knowledge. We conclude by suggesting ways in which MNEs can adapt their approach to both location and knowledge development in order to …

Subsidiarity: Challenging The Top Down Bias, Scott Kelley

Mission and Ministry Publications

Global poverty has received significant attention in the past decade, particularly after the adoption of the United Nation’s Millennium Development Goals in 2002. Commentators and ethicists like Peter Singer have long held that the wealthy of the world have an obligation to help the poor. While the sentiments may be positive, there are real harms that have come from this kind of top down thinking. Subsidiarity, to the contrary, is a much more realistic and morally tenable approach to global poverty.

Information Literacy, Changing Spaces, & Changing Perceptions, Hal P. Kirkwood Jr

Libraries Faculty and Staff Creative Materials

Poster presented at the Special Libraries Association Annual Conference in Denver Colorado. Focus of the poster is on the development of a new instruction lab as part of the Parrish Library renovation; an overview of the development of information literacy at Purdue University, and business information literacy activities and courses within the Roland G. Parrish Library of Management & Economics. Presented with Kelly Evans, Eastern Washington University.

A Needs Assessment Of The Knowledge, Skills And Use Of Finance Competencies By Human Performance Technology Practitioners, Ann Tai Chow

Wayne State University Dissertations

A comprehensive needs assessment method was used in this empirical and evidence base research. The design, development and implementation of this study focused on answering two overarching questions: (1) What finance knowledge do HPT practitioners possess? and (2) How do HPT practitioners use their finance knowledge and skills in their work? An online survey was administered to obtain answers directly from practicing HPT professionals. Sixty seven HPT practitioners participated in the online survey. Every question in the survey, except the demographic and the three open ended questions, sought two levels of answers: Current State (What) and Future Importance (How) of …

The Role And Effectiveness Of Proactive Behaviors As Coping Strategies In The Stress Process, Laura Anne Williams

Electronic Theses and Dissertations

Within the organizational sciences, researchers have examined the stress process in an effort to identify the antecedents and consequences of strain as well as moderating variables which exacerbate or ameliorate the negative effects of strain on individuals and organizations. Limited research has considered the role proactive behaviors may play as neutralizers of the negative consequences of stress. In this study, I seek to expand our knowledge of the role and effectiveness of proactive behaviors within the stress process. Using a job crafting framework, three categories of proactive behaviors (task-oriented, cognitive-oriented, and relationship-oriented) will be examined and are hypothesized to be …

Effective Project Planning: Making The Most Of Project Planning Tools, Bert De Reyck

Research Collection Lee Kong Chian School Of Business

Although project planning tools such as Microsoft Project and Primavera have become indispensable tools for supporting the project planning process in a wide variety of industries and organizations, many companies do not use these tools in the best possible way, resulting in disappointment and frustration as well as a lack of effective project management support. In this article, we propose several guidelines on what to do,

The Determinants Of Trade Credit Extension And The Problem Of Late Payment In The Malaysian Manufacturing Sector., Teh Chee Ghee

Student Works (2010-2019)

This study investigates the determinants of trade credit extension and the association between late payment from trade debtors and profitability in the Malaysian manufacturing sector. It is based on exploratory data analysis and ordinary least squares (OLS) regressions on a crosssectional sample of 383 and 287 public-listed manufacturing companies, respectively, using audited financial statements for the financial year ending 2007/2008.Investment in accounts receivables is even higher than in inventories in the Malaysian manufacturing sector. Contrary to previous studies, this study finds that large companies,manufacturers with higher liquidity and with higher collateral assets extend less trade credit, indicating that the listed …

The Impact Of The Crisis On Corporate Responsibility: The Case Of Un Global Compact Participants In The Usa, Jorge Arevalo, Deepa Aravind

Publications and Research

This study is one of the first that examines the impact of the current economic crisis on business and non-business sector’s corporate social responsibility (CSR) efforts. We focus on one key CSR initiative, namely, the United Nations Global Compact (GC). Using survey data from a sample of GC participants in the US, we find that those reporting high CSR integration (i.e. into their policies, programs, performance, and goals), and those reporting lesser conformity to the active GC principles will be affected more by the crisis. Content analysis of CEO statements revealed critical obstacles in managing the risks and opportunities during …

Intra-Industry Effects Of Takeovers: A Study Of The Operating Performance Of Rival Firms, Rupendra Paliwal

WCBT Faculty Publications

This paper investigates whether the managers of industry rivals act to mitigate their agency exposure and improve operating performance when one of the firms in the industry is subject to a takeover attempt. The results indicate that rival firms in general decrease free cashflows, improve operating performance, reduce capital expenditures, and increase leverage in response to a control threat within the industry. In particular, rival firms with potentially higher agency costs i.e., fewer investment opportunities and high cash or high free cashflows exhibit a higher reduction in cash levels and free cashflows subsequent to a control threat in their industry. …

Globalization Of Entrepreneurship: Policy Considerations For Sme Development In Indonesia, Balbir B. Bhasin, Sivakumar Venkataramany

WCBT Faculty Publications

SMEs are of overwhelming importance to the young and growing economies of most Southeast Asian nations, including Indonesia. The country is a vast polyglot archipelago, struggling with poverty and unemployment, poor and inadequate infrastructure, rampant corruption, insufficient capital, and unequal distribution of resources. It has recently experienced fundamental changes in political governance, regional empowerment, and economic structures as a result of the Asian Financial Crisis, coupled with widespread social unrest which resulted in the ouster of the authoritarian regime of President Suharto. This paper evaluates the existing private sector development policy in Indonesia, which has been found to be both …

Single And Multiple Interruptions Increase Task Performance Time, But Don't Affect Stress, Pressure Or Flow, Maureen A. Conard, Robert F. Marsh

WCBT Working Papers

We compared task performance time and psychological reactions for uninterrupted, single interrupted, and multiple interrupted conditions. For 110 undergraduates, those who were uninterrupted while completing a jigsaw puzzle were 26% faster than the single interruption, and 30% faster than the multiple interruption conditions. Single and multiple interruption conditions were not significantly different. Participants in the multiple interruption condition felt more stress than those in the uninterrupted condition, although stress levels were low in both conditions. Perceptions of time pressure and flow were not different across conditions. Performance on the interrupting task (a word search puzzle) was not significantly different across …

Narrative Vs. Powerpoint: For Leaders, It May Not Be A Matter Of Fact, Michael S. Carriger

WCBT Faculty Publications

This paper aims to argue that narratives, skillfully deployed by senior leaders in an organization, can be a very effective tool for creating, disseminating and executing corporate strategy. The paper presents a model for narrative use by leaders and a practical guide to implementing the model. Preliminary and anecdotal data are presented to substantiation a case for leaders' use of narrative as an alternative means for conveying corporate strategy. Implications for the practical use of narratives by leaders are explored by this paper.

Goal Interdependence And Conflict Management For Government And Business Collaboration In China, Xinru Wu

Lingnan Theses

This study empirically examines the dynamics and conditions of conflict managing approaches on government and business collaboration. It posits that conflict for mutual benefit critically effects government and business collaboration outcomes. This study adopts Deutsch’s (1973) theory of goal interdependence to understand when and how government officials and business managers adopt the mutually beneficial conflict approach. It proposes that cooperative goals between government officials and business managers promote the mutually beneficial conflict approach and reduce win-lose competitive conflict and avoiding conflict.

A total of 101 interviews were conducted in China in 2009. Results of structural equation modeling and other analyses …

How High Will Russian Aviation Fly?, Tamilla Curtis, Irina Swenson

Management, Marketing and Operations - Daytona Beach

The study provides the historical context of the Russian aviation industry reflecting the periods of its growth and decline. It reveals the competitive advantage strategies that have been implemented by the Russian government in an attempt to revivify an enfeebled nation's aeronautic industry. The paper discusses the newly formed Joint Stock Company (JSC) United Aircraft Corporation (UAC) and its strategies to break into global markets, including UAC innovative product offerings. Whether or not, the recent efforts of the Russian government serve as a fulcrum for the Russian aviation industry that will leverage Russia into the global market, remains to be …