Business Administration, Management, and Operations Commons^™

A Comparative Study Of Islamic Unit Trust And Conventional Unit Trust In Malaysia : An Emphasis On Its Performance, Suhaili Sarif

Student Works (2000-2009)

The emergence of Islamic unit trust in the Malaysian unit trust industry is reflection of a strong desire among Muslims in general and investors in specific, to have a fund intermediary which is in compliance with Syariah principles. However, its implementation has only come into success after continuous effort and commitment from the government. Unfortunately after almost 10 years of operation in the market, Islamic unit trust has only managed to capture a minuscule proportion in the unit trust market, besides receiving several negative perceptions. This study tries to determine the significant similarities and differences between Islamic and conventional un …

Market Reaction To Share Repurchases Announcements : An Empiricial Study Of Companies Listed On The Main Board Of Klse, Yu Ming Yap

Student Works (2000-2009)

This study examines the share prices behaviour surrounding the share repurchases programmes announcements by public listed companies listed on the main board of Kuala Lumpur Stock Exchange in Malaysia. f The sample of this study comprises of 48 companies and the period o study spans from 1 September 1997 to 15 October 2000. The impact of these announcements are determined by examining the market-adjusted abnormal returns and share returns of each company for 60 trading days surrounding the announcement day. Using standard event study methodology, this study documents an overall non-significant positive or negative market reaction surrounding the announcement day. …

Knowledge Management In Twenty Malaysian Companies, Lai Yee Kong

Student Works (2000-2009)

The world economy has evolved over the last couple of years from a managed economy into an entrepreneurial economy or commonly referred as knowledge-based economy. In the knowledge-based economy, knowledge is becoming the primary production factor comparing to the traditional economies, which focused on labour, land, and capital. Therefore, there is a need to explore its impact to Malaysian's firms. This research deals with knowledge management in the emergence of knowledge economy especially for developing country such as Malaysia. Exploration of Malaysian's managers' perception towards knowledge management process and its awareness will be focused in the entire research study. In …

Director Ownership And Financial Performance Of Listed Companies In Malaysia, Kiew Heong Yap

Student Works (2000-2009)

The ability to align managerial and shareholder Interests via the managerial ownership of equity is an important topic of Inquiry, with the governance issues arising from the separation of ownership from control. The primarily US and UK based literature and findings suggest that management is aligned at low and possibly high levels of ownership but is entrenched (pursuing self interest) at intermediate ownership levels. This paper examines the relationship between the performance of public-listed companies (PLC) and director ownership in Malaysia using accounting and market performance measures. The empirical results of the paper shows that as director ownership in a …

The Future Of Payphones Industry In Malaysia, Kamarul Shah Azman Mohd Hussin

Student Works (2000-2009)

With rapid technological advancement especially in telecommunications sector, today's payphones industry seems irrelevant and facing difficulties to survive in the current business environment. This paper presents an insight into the present and future of payphones industry in Malaysia by considering external environmental impacts and the industry competitiveness effects. Looking into the external environmental impact, it will be seen that payphones industry is in declining stage in term of its market share due to the existence of surrounding threats in the industry. In deeper perspective, this paper discusses on the contributing factors that causes Malaysian payphones market to decline, specifically in …

Bridging The Gap Between Business And Technology : Bumiputra-Commerce's Approach, Anitha Poopalasingam

Student Works (2000-2009)

This paper studies the approaches Bumiputra-Commerce Bank (BCB) used to bridge, transform and reposition itself after the recent merger. The reason BCB was chosen was because it was the first bank to complete the merger exercise and because of the various challenges faced due to the size and complexities of its operations. The evolution of the banking and financial industry is addressed in the paper and evaluates how BCB has repositioned and re-aligned itself in the industry's financial landscape. The transformation of BCB from the 41h to the 5th Generation of Banking to the E-Banking initiatives is also identified. In …

Survival Strategy Of Sunway Construction Berhad In 1997 Financial Crisis, Kok Leong Chow

Student Works (2000-2009)

Over dependence on the domestic market and government projects and lack of international exposure are the weaknesses of Sunway Construction Berhad, (SWCB), leading to being hit badly by the 1997 financial crisis. The financial crisis has only help to expose such weaknesses . The lack of marketing strategy and over-emphasis on closing of sale (Bidding of tender) do not help to face the challenges of the new business environment, such as trade liberalization ,merger and acquisitions, new entrants and Gatt's and protectionism. To survive well and to maintain growth, it is essential for SWCB to strengthen its competitive advantages and …

Study On Complaint Handling System In Jabatan Pembangunan Dan Penyelenggaraan Harta Benda, University Of Malaya, Azahar Awalludin

Student Works (2000-2009)

Customers are the lifelines of any organization and it is important to keep current patrons by avoiding or minimizing customer dissatisfaction. Within any industry, an effective complaint management system is capable to provide competitive edge to the organization with a positive philosophy and reputation. Complaint handling system offers organization an opportunity to correct immediate problems. Frequently, this system provides constructive ideas in improving and upgrading products and services. Many organizations recognize the importance of complaint handling system by establishing effective and innovative system to resolve complaints. One of them is Jabatan Pembangunan dan Penyelenggaraan Harta Benda, University of Malaya through …

Perkembangan Perdagangan Elektronik Di Malaysia, Navarajan Subramaniam

Student Works (2000-2009)

Kajian ini adalah berkenaan dengan perdagangan elektronik yang lebih dikenali sebagai e-dagang. Perdagangan elektronik ini telah diperkenalkan oleh kerajaan Malaysia pada awal tahun 90-an. Kajian ini akan menumpukan kepada tahap kesedaran dan potensi masa depan e-dagang di Malaysia. Kajian ini dijalankan ke atas sampel yang terpilih di sekitar Kuala Lumpur. Kajian bertujuan untuk melihat tahap kesedaran dan pemahaman rakyat amnya mengenai pelaksanaan e-dagang di Malaysia. Perdagangan elektronik berlaku melalui talian elektronik yang melibatkan urusan berkait dengan pengiklanan, pesanan, penjualan dan semua aktiviti pembelian serta termasuk juga penghantaran bagi perkhidmatan atau produk yang memungkinkan dihantar melalui media elektronik. Organisasi perniagaan memerlukan …

A Study On Infant Formula Industry In Malaysia, Kaun Kwai

Student Works (2000-2009)

Since established in 1959, DUMEX (Malaysia) Sdn. Bhd. is the market leader in infant formula business in Malaysia. Stricter Code of Ethics for Infant Formula Products and increasing market competitiveness however, have awaken the need to examine appropriate marketing strategies in order to remain as number one in the infant formula segment. Marketing strategies proposed for infant formula industry in this study are predominantly based on capabilities of DUMEX (Malaysia) Sdn. Bhd. DUMEX Nutrition Services Team plays an important role in creating infant formulas awareness among health care professionals. Dilemma of high staff turnover generated a need to determine correlation …

Case Study : Business Strategy On Siemen's Power Plant Generation In Malaysia, Wai Chee Wong

Student Works (2000-2009)

The power plant producers in Malaysia is dominated by several market players such as Siemens, ABB, General Electric (GE), supplying hardware equipment, software support programs and after sales professional back up services to the Independent Power Producers(IPP) and Tenaga Nasional Berhad (TNB). This study highlights the business strategy on Siemens power plant generation operations in Malaysia. This study analyses Siemens' industry's market share, the competition structure, its product plans, its pricing plans, etc. using relevant business models, making remarks and recommendations in order to strengthen its strategic competitive advantage in order to stay ahead or to remain as a major …

Application Of Soft System Methodology In A Planned Organisational Change : A Case Study On Chs Ind. Bhd., Chew Choo Chan

Student Works (2000-2009)

The objective of this study is to gauge the organisation viability and performance by applying the Soft System Methodology, to draw a framework for a planned organisational change in a polywrap packaging material manufacturer. The selection of samples for observation and secondary data was based on census (for organisation level and group level) and probability sampling (for individual level). The stratified sampling method was used to select 30% (70 individuals) from 3 levels of employees in the organisation (which consists of 234 employees). The 5 points Likert Scale was used to measure the magnitude of the variables being evaluated. The …

The Strategic Management Of A Large Scale Information Technology Project In The Financial Services Sector, Foong Seng Chee

Student Works (2000-2009)

Information Technology (IT) is one of the essential building blocks of modern organizations. Increasingly, IT is being used by innovative organization to facilitate the re-engineering of their business processes and in some instances to radically change the way in which they conduct business. Therefore, IT is no longer a technical problem but a business issues. IT strategy should be created to serve as a tool to implement an organization's business strategy and provide the company strategic advantage. The main purpose of this dissertation is to explore the issues surrounding IT strategy formulation and implementation especially in term of merging in …

The Performance Of Local Majority Equity Companies (Lmecs) And Foreign Majority Equity Companies (Fmecs) In The Kuala Lumpur Stock Exchange : Before And During The Financial Crisis, Fadillah Mansor

Student Works (2000-2009)

The financial crisis, which began in July 1997 in Malaysia, had affected both Local Majority Equity Companies (LMECs) and Foreign Majority Equity Companies (FMECs). The study attempts to examine and compare the performance of LMECs and FMECs listed on the Kuala Lumpur Stock Exchange (KLSE) by looking at companies' stock return. The study is divided into two sub periods, namely "before the crisis" and "during the crisis'. The samples consisted of 21 LMECs and 21 FMECs, which were selected from the companies listed on the KLSE main board and second board. These samples of LMECs and FMECs were matched respectively …

Teenagers' Acceptance Of Products Endorsed By Ethnicity Of Local Celebrities, See Seng Lim

Student Works (2000-2009)

The world population today is said to be not less than seven billion citizens. It is said that every minute a baby is being born somewhere in the world and unconfirmed statistic reported that a big fraction of the population comprises of the youths. lf the report findings are true there is a huge and lucrative teen market waiting to be tapped yearly that might runs into billions of US$ dollars. No wonder the teenager has been the focus of media attention and commercialization. This paper seeks to explore the Malaysian teen market and their acceptance of celebrity as an …

Technology, Globalization And Liberalization : The Effectiveness Of Pos Malaysia Berhad To Meet Challenges, Nazirruddin Abd. Rahman

Student Works (2000-2009)

Technology, globalization and liberalization are new forces that challenge Pos Malaysia Berhad (PMB) government core control business business activity activity and organizational effectiveness. being a government control business entity, the business entity and the institutional and legal set-up to a certain extends limit PMB effective response to the environmental changes. It made more difficult when the entity has to fulfill two divergence objectives; to support some overarching social ideal and to excel in business performance. The interactions of these factors have developed some observable symptoms to PMB organizational weakness. This phenomenon triggered the need to analyze PMB organizational effectiveness to …

Home Buying : A Contemporary Study Of House Buyers In Klang Valley, Ching Ching Ngu

Student Works (2000-2009)

The recent economic slowdown has posted greater challenges to the developers. Likewise, general consumer sentiment towards the housing market is bullish and the new residential development would further increase the residential stock in the country. The challenges for developers are to produce the kind of houses that meet the buyer's demand by studying the market first before embarking on any project. Therefore, the objectives of this study are as followings:

• To identify factors that influence house buyers in their choice of house;

• To study the housing needs of the house buyers;

• To examine the search behaviour of …

Corporate Strategy For An Enterprise : Case Study On A Local Private Education Company, Sau Keen Wong

Student Works (2000-2009)

Recent decades have seen tremendous growth in the number of public and private institutions of higher learning being set up in Malaysia especially by the private sector. The catalyst behind this growth is none other than the Malaysian government; where reputable and financially strong private corporations were encouraged to participate in the establishment of private universities and colleges to address the shortages in supply versus the continuous increase in demand for tertiary education in Malaysia. This will also curtail the increase In outflows of foreign exchanges due to large number of students advancing their studies overseas, which arise directly as …

Perkembangan Perdagangan Elektronik Di Malaysia, Navarajan Subramaniam

Student Works (2000-2009)

Kajian ini adalah berkenaan dengan perdagangan elektronik yang lebih dikenali sebagai e-dagang. Perdagangan ini telah diperkenalkan oleh kerajaan Malaysia pada awal tahun 90-an. Kajian ini akan menumpukan kepada tahap kesedaran dan potensi masa depan e-dagang di Malaysia. Kajian ini dijalankan ke atas sampel yang terpilih di sekitar Kuala Lumpur. Kajian bertujuan untuk melihat tahap kesedaran dan pemahaman rakyat amnya mengenai pelaksanaan e-dagang di Malaysia. Perdagangan elektronik berlaku melalui talian elektronik yang melibatkan urusan berkait dengan pengiklanan, pesanan, penjualan dan semua aktiviti pembelian serta termasuk juga penghantaran bagi perkhidmatan atau produk yang memungkinkan dihantar melalui media elektronik. Organisasi perniagaan memerlukan polisi …

Higher Education In Malaysia : Potential Opportunities For Graduates, Hock Hing Do

Student Works (2000-2009)

Education is the pivotal in the creation of knowied.ge manpower to support the new industries, economic activities, and to develop an information rich society. The government has moved to boost the development of knowledge-economy. In order to ride the crest of the LT. wave, the Ministry of Education has responded by implementing wide-ranging reforms in the education system. The rapid expansion of higher education has been fuelled by strong social demand for higher education. Malaysia higher education has been the main avenue for social mobility and social justice, and social restructuring in line with New Economic Policy. The higher education …

Factors Affecting Work Values Of The Malay Society : A Comparative Study Between Males And Females, Azrina Abdullah Al-Hadi

Student Works (2000-2009)

The results of previous investigation on work values suggest that the contradictory findings in regard to gender differences may be rooted in variations in the underlying structure of the work-values domain. In present study, work values are regarded as (1) evaluative standards relating to work or the work environment by which individuals discern what is right and (2) the importance of preferences at work. The former is operationally defined as ethical work behavior and attitudes toward religious issues at work. The other definition emphasizes the preferences of workers, between intrinsic values and extrinsic values. Here, the main objectives are to …

A Study Of Consumer Buying Behaviour In The Selection Of Sauces, Chow Sim Cheong

Student Works (2000-2009)

Sauces are the common product used by most of the household in Malaysia. Every household usually has at least a bottle of Chilli Sauce or Tomato Ketchup or Oyster Sauce. It is interesting to study the selection criteria of Malaysian households on the purchases of sauces by the demographic (such as gender, ethnicity, age, education, occupation and income) and psychographic characteristics (such as social class and lifestyle). Psychographic refers to a set of values or tastes exhibited by a group of consumers, especially as they are reflected in consumption patterns. Purchase behaviour, including store patronage preferences, is also explored. Data …

The Competitiveness Of Malaysia Palm Oil Export By The Year 2005, Wee Chen Liew

Student Works (2000-2009)

The palm oil production in Malaysia has been on the increased trend since it was first commercially produced. In the last 10 years its contribution towards Malaysia GDP also is shadowing the trend of the production and export. Malaysia palm oil industry is getting more competitive in recent years. Indonesia, the second largest producing country is posing a huge threat to Malaysia with their vast land and cheaper labor. Hence, it is crucial to understand the competitiveness of Malaysia palm oil industry in relation to Indonesia as well as other major oils and fats producing country. Porter Five factor analysis …

Sumatec's Survival Strategy In The Construction Sector Of Oil And Gas Industry, Kin Wah Phoon

Student Works (2000-2009)

The oil and gas industry worldwide is experiencing a rapid growth of demand in its petroleum products. In line with this, the growth in construction sector of oil and gas industry is relatively high too. It demands for high quality and safety standards of works and it offers premium price to its contractors. Due to the higher profitability as offered by the construction sector of oil and gas industry as compared to other general industries, many firms are striving to become one of its contractors. In Malaysia, its demand for high quality and safety standards to be performed by the …

Administration Of Tourism In Nigeria, Roddy Igwebuike Nwokeabia

Student Works (2000-2009)

As the title suggests, this research study focuses on the administration of tourism in Nigeria. Tourism, because it is one of the most neglected sectors of the troubled Nigerian oil dominated economy. In addition, tourism is the world's largest growth industry with no signs of slowing down in the 21st century and employs and estimated 100 million people around the world. Foreign currency receipts from international tourism reached US$ 423 billion in 1996, outstripping exports of petroleum products, motor vehicles, telecommunications equipment, textiles or any other product or service (World Tourism Organisation, 2001). It has also been observed that although …

Time-Of-The-Month Effect In The Trading/Services Sector Of The Kuala Lumpur Stock Exchange, Say Yong Ng

Student Works (2000-2009)

Numerous studies have reported the existence of calendar anomalies in stock returns. In this study, we investigate the calendar anomalies of forty stocks of the trading/services sector in the Kuala Lumpur Stock Exchange (KLSE) over the period of 3 January 1995 to 2 November 2000. The calendar anomalies such as the pre-holiday effect, half-monthly effect, and time-of-the-month effect are examined. The parametric and nonparametric tests are used in this study for testing the existence of calendar anomalies. Nonparametric tests are resorted to when the assumption of normality is not satisfied. The results of this study indicate that there is no …

Seasonality Of Volatility And Returns And Their Causal Relationship In The Kuala Lumpur Stock Exchange, Hock Chai Toh

Student Works (2000-2009)

The primary objective of this study is to investigate the presence of seasonal variation in stock volatility and trading return across the days of the week and their causal relationship in the Malaysian stock market for period 3 July 1995 to 30 June 2000. The study revealed that there is no strong evidence to indicate the persistent presence of seasonal variation in stock volatility across the days of the week for the entire sample period and the three sub-periods, which correspond with a stable, declining and rising stock market. This finding does not concur with the previous findings on the …

The Economic Implication Of Private Higher Education In Malaysia, Yee Ting Ngoo

Student Works (2000-2009)

This study attempts to examine the economic impacts of private higher education in Malaysia. It begins with a review on the background and development of private higher education which has become one of the most important industries in the world. Chapter two reviews the literature on private higher education and its impact Chapter three deals with the evolution of the private higher education in Peninsular Malaysia from the 1960' s to the present day. This chapter contains a detailed study on the growth and development of the private higher education in Malaysia. Besides that, it also discussed about the demand …

Penerbitan Buku Tamil Di Malaysia : Suatu Kajian Dari Sudut Penerbitan Dan Pemasaran, Balachandran Murugasan

Student Works (2000-2009)

Book publishing Is a continuing process since Guttenburg founded the moving publishing machine. From that period It grew with various technological changes. The book publishing process makes our civilization more meaningful, by giving more evidence on social, economic and political development. Since Independence, Tamil book publishing has been facing more dilemma In the process to develop the business. Facing problem In this Industry Is common as many entrepreneurs willing to choose It as a career. After Independence, only two Tamil publishing company have been Identified as still moving In the business. However, only one company Is actively playing Its role …

A Study On Customer Relationship Management In The Banking Sector In Malaysia, Donny Yhew Chjuan Lim

Student Works (2000-2009)

In this era of marketing, which is known as the relationship era, customers are identified as the main determinant of success for a business. Hence, corporations are tailoring their products and services to suit their customers' need and demand. This leads to the introduction of Customer Relationship Management (CRM). CRM is best defined as a technology based business strategy whereby companies leverage increased customers' knowledge to build profitable relationships, based on optimising value delivered and realised from their customers. With the introduction of the CRM concept to the banking industry, it was perceived that the responses to customers' queries have …