Open Access. Powered by Scholars. Published by Universities.®

Business Administration, Management, and Operations Commons™

Open Access. Powered by Scholars. Published by Universities.®

Faculty Publications

Discipline
Institution
Keyword
Publication Year

Articles 241 - 270 of 313

Full-Text Articles in Business Administration, Management, and Operations

Using Wheelchair Sports To Complement Disability Awareness Curriculum Among College Students, Neil R. Lundberg, Ramon Zabriskie, Kevin M. Smith, Keith W. Barney Jan 2008

Using Wheelchair Sports To Complement Disability Awareness Curriculum Among College Students, Neil R. Lundberg, Ramon Zabriskie, Kevin M. Smith, Keith W. Barney

Faculty Publications

The purpose of this study was to examine the effects of a campus-wide intramural wheelchair sports program on attitudes toward people with disabilities. The sample consisted of 126 participants at a large, western university. A quasi-experimental pre-post design was used. Results indicated that there was a significant decrease in discomfort in interaction with people with disabilities after participation in the program. Additional findings indicated that recreation majors who were required to have some disability awareness training in their coursework had statistically lower pre- and post-test scores than other majors and demonstrated the greatest change in attitude toward people with disabilities. …


Trademarks, Consumer Psychology, And The Sophisticated Consumer, Glenn L. Christensen, Eric D. Derosia, Thomas R. Lee Jan 2008

Trademarks, Consumer Psychology, And The Sophisticated Consumer, Glenn L. Christensen, Eric D. Derosia, Thomas R. Lee

Faculty Publications

Trademark law rests on an amorphous foundation. The scope of protection afforded to the trademark holder turns on the psychology and behavior of the "ordinary" consumer "under the normally prevalent conditions of the market and giving the attention such purchasers usually give in buying that class of goods." In trademark law, "everything hinges upon whether there is a likelihood of confusion in the mind of an appreciable number of 'reasonably prudent' buyers." Where the ordinary consumer is deemed sufficiently "sophisticated" to discern differences between two competing marks, the law forecloses protection for the senior trademark.


Promoting Supportive Relationships In Youth Programs: A Self-Determination Theory Perspective, Mat D. Duerden, Ann Gillard Jan 2008

Promoting Supportive Relationships In Youth Programs: A Self-Determination Theory Perspective, Mat D. Duerden, Ann Gillard

Faculty Publications

Although research suggests that positive contact with nonparental adults is developmentally beneficial for youth; many adolescents do not have access to such relationships. It is important that adults structure existing relationships to optimize positive youth development. Relationships with adults, who support youth’s needs for autonomy, relatedness, and competence, provide youth with scaffolding as they navigate their way through adolescence. Self-Determination Theory offers a straight-forward approach to understanding the elements of contexts that best promote the development of supportive relationships. The purpose of this paper is to review the literature concerning youth-adult relationships, including their associated prevalence and developmental benefits across …


Sophistication, Bridging The Gap, And The Likelihood Of Confusion: An Empirical And Theoretical Analysis, Glenn L. Christensen, Eric D. Derosia, Thomas R. Lee Jan 2008

Sophistication, Bridging The Gap, And The Likelihood Of Confusion: An Empirical And Theoretical Analysis, Glenn L. Christensen, Eric D. Derosia, Thomas R. Lee

Faculty Publications

Recent commentary has rightly lamented the uncertain state of the multifactor test for trademark infringement. “This heuristic device is the fulcrum of American trademark law,” yet the courts are in substantial disagreement as to which factors are relevant to an evaluation of the likelihood of confusion. The doctrinal divide is substantial: “Some circuits claim to weigh heavily under certain factors what other circuits claim to ignore, and nearly every factor or combination of factors has been called the ‘most important’ by one court or another.”


Nonresident Fathers’ Family Leisure Patterns During Parenting Time With Their Children, Alisha T. Swinton, Patti A. Freeman, Ramon B. Zabriskie, Paul J. Fields Jan 2008

Nonresident Fathers’ Family Leisure Patterns During Parenting Time With Their Children, Alisha T. Swinton, Patti A. Freeman, Ramon B. Zabriskie, Paul J. Fields

Faculty Publications

The purpose of the study was to examine the leisure patterns of nonresident fathers while spending time with their child(ren), and to examine leisure constraints, leisure facilitators and nonresident fathers’ satisfaction with family leisure activities. Four instruments were used to collect the data. Family leisure involvement was measured using the Family Leisure Activity Profile (FLAP), leisure constraints were measured using the Nonresident Father Leisure Constraint Scale (NFLCS), leisure facilitators were measured using the Nonresident Fathers’ Leisure Facilitator Scale (NFLFS), and family leisure satisfaction was measured using the Family Leisure Satisfaction Scale (FLSS). The sample was nonresident fathers (N = 129) …


Entrepreneur As Change Agent: Antecedents And Moderators Of Individual-Level Philanthropic Behavior, Joseph E. Coombs, Abbie J. Shipp, Lisa Jones Christensen Jan 2008

Entrepreneur As Change Agent: Antecedents And Moderators Of Individual-Level Philanthropic Behavior, Joseph E. Coombs, Abbie J. Shipp, Lisa Jones Christensen

Faculty Publications

What motivates entrepreneurs’ philanthropic acts? Philanthropy has been key to American social and cultural development, and it is also a major driver, along with entrepreneurship, of the American economy. To help researchers better understand the antecedents of entrepreneurs’ philanthropic giving, we develop a theoretical model of individual-level philanthropic actions. As antecedents of philanthropic actions in our model, we include three theoretical constructs (immortality striving, legacy creation, and generativity) from the psychology and social psychology literatures. We also propose several variables that we expect to moderate these relationships including entrepreneur age, gender, religious orientation, and wealth. Lastly, we offer directions for …


Employing Adaptive Structuring As A Cognitive Decision Aid In High Reliability Organizations, Karlene H. Roberts, Kuo Frank Yu, Vinit M. Desai, Peter Madsen Jan 2008

Employing Adaptive Structuring As A Cognitive Decision Aid In High Reliability Organizations, Karlene H. Roberts, Kuo Frank Yu, Vinit M. Desai, Peter Madsen

Faculty Publications

The article begins by discussing processes contributing to high and low reliability decision making. It then discusses three cases, covering similar processes used in the three situations and notes what managers can take from this. Finally, the article argues for research that does not concentrate on a single organization but examines interactions among geographically distributed units addressing the same problem.


Template Use And The Effectiveness Of Knowledge Transfer, Robert J. Jensen, Gabriel Szulanski Nov 2007

Template Use And The Effectiveness Of Knowledge Transfer, Robert J. Jensen, Gabriel Szulanski

Faculty Publications

This paper is a direct empirical examination of the fundamental claim that use of templates enhances the effectiveness of knowledge transfer. We explore the effect of template use through an eight-year, in-depth field investigation of Rank Xerox (now Xerox Europe). The field investigation covers three sequential transfer efforts in 15 western European countries. The investigation reveals a naturally occurring, repeated-treatment quasi experiment that allows us to test the hypothesis that the use of templates enhances the effectiveness of knowledge transfer. "Observation" in this experiment measure the extent of adoption and performance of the practice at the recipient units. The "treatment" …


Abusive Supervision, Upward Maintenance Communication, And Subordinates' Psychological Distress, Bennett J. Tepper, Sherry E. Moss, Daniel E. Lockhart, Jon C. Carr Oct 2007

Abusive Supervision, Upward Maintenance Communication, And Subordinates' Psychological Distress, Bennett J. Tepper, Sherry E. Moss, Daniel E. Lockhart, Jon C. Carr

Faculty Publications

This study reanalyzes data from Tepper's (2000) two-wave study regarding the effects of subordinates' perceptions of supervisory abuse to assess previously unexamined relationships. As predicted, we found that subordinates who more rather than less strongly perceived that they had been abused by supervisors tended to use regulative maintenance tactics with higher frequency. Further, the positive relationship between abusive supervision and subordinates' psychological distress was exacerbated by subordinates' use of regulative maintenance communications, and that relationship was reduced by subordinates' use of direct maintenance communication. Theoretical and practical implications are discussed.


A Cultural Models Approach To Service Recovery, Glenn L. Christensen, Gaby Odekerken-Schröder, Torsten Ringberg Jul 2007

A Cultural Models Approach To Service Recovery, Glenn L. Christensen, Gaby Odekerken-Schröder, Torsten Ringberg

Faculty Publications

Service recovery research remains conflicted in its understanding of consumers’ recovery expectations and of why similar goods or service failures may lead to different recovery expectations. The authors argue that this conflict results from the assumption that consumer recovery expectations are monolithic and largely homogeneous, driven mainly by behavioral, relational, or contextual stimuli. Instead, recovery scenarios involving high-involvement (i.e., self-relevant) goods and service failures may activate closely held, identity-related cultural models that, though ultimately applied to regain balance (a foundational schema), differ according to their sociocultural heritage and create a range of unique consumer recovery preferences. The authors empirically identify …


Crime And Punishment: Does Punishment Work?, David J. Cherrington Apr 2007

Crime And Punishment: Does Punishment Work?, David J. Cherrington

Faculty Publications

Most analyses of punishment seem to assume that it plays a major role in shaping the behavior of people, whether they are children, students, employees, or ordinary citizens in the community. Some people argue that there is no justification for the use of punishment in any setting, even childrearing. A bill debated in the 2007 California state legislature that would make spanking illegal appears to be a move in this direction. Others believe that there are times when punishment is the most effective and timely way to change behavior and without it homes, schools, organizations, and societies would disintegrate. Does …


Fairness From The Top: Perceived Procedural Justice And Collaborative Problem Solving In New Product Development, John B. Bingham, Haiyang Li, Elizabeth E. Umphress Mar 2007

Fairness From The Top: Perceived Procedural Justice And Collaborative Problem Solving In New Product Development, John B. Bingham, Haiyang Li, Elizabeth E. Umphress

Faculty Publications

The literature on new product development has examined several important determinants of collaboration among project members. However, we are not aware of any study that links top management decisions with project members’ collaborative behavior. To address this significant gap, this study examines how perceived procedural justice in top management decisions regarding new products is related to collaborative problem solving among new product development project members. Our results from 109 technology firms—as well as from 91 student-based project groups—suggest that perceived procedural justice in top management decisions is positively related to collaborative problem solving among project members, and that collaborative problem …


Praying, Playing, And Successful Families: An Examination Of Family Religiosity, Family Leisure, And Family Functioning, Sarah Taylor Agate, Ramon B. Zabriskie, Dennis L. Eggett Jan 2007

Praying, Playing, And Successful Families: An Examination Of Family Religiosity, Family Leisure, And Family Functioning, Sarah Taylor Agate, Ramon B. Zabriskie, Dennis L. Eggett

Faculty Publications

The purpose of this study was to examine the relationship between family religiosity, family leisure, and family functioning. The sample consisted of 121 parents and 99 youth from various religious groups. Results indicated a positive relationship between family religiosity and family leisure. Both family religiosity and family leisure had a significant relationship with family functioning in this sample. Data collected from both parents and youth provided insight into the influence of family religiosity and family leisure on family functioning. Family religiosity was the strongest predictor of family functioning for parents. For youth, both family leisure and family religiosity were significant …


Rituals And Relationships: Examining The Relationship Between Family Of Origin Rituals And Young Adult Attachment, Melissa M. Homer, Patti A. Freeman, Ramon B. Zabriskie, Dennis L. Eggett Jan 2007

Rituals And Relationships: Examining The Relationship Between Family Of Origin Rituals And Young Adult Attachment, Melissa M. Homer, Patti A. Freeman, Ramon B. Zabriskie, Dennis L. Eggett

Faculty Publications

The purpose of this study was to investigate the relationship between family of origin rituals and young adults’ attachment style when controlling for parents’ attachment style. The sample consisted of 222 paired young adults and one parent (representing 208 families) from 36 different states. Family of origin rituals were measured using the Family Ritual Questionnaire (FRQ) and attachment was measured using the Experiences in Close Relationships Revised (ECR-R) Questionnaire. Results indicated a negative relationship between family of origin ritual meaning and young adult attachment anxiety. Results also indicated that family of origin ritual meaning significantly predicted young adult anxiety after …


Family Deepening: A Qualitative Inquiry Into The Experience Of Families Who Participate In Service Expeditions, Alexis A. Palmer, Patti A. Freeman, Ramon B. Zabriskie Jan 2007

Family Deepening: A Qualitative Inquiry Into The Experience Of Families Who Participate In Service Expeditions, Alexis A. Palmer, Patti A. Freeman, Ramon B. Zabriskie

Faculty Publications

The purpose of this study was to explore the familial impact of participating in a family service expedition. Grounded theory methodology was used. Five families were identified through a criteria-based snowball sampling technique. Based on the data analyses, a core category emerged that encapsulated the meaning and impact of the family service expedition. It was given the description of "family deepening." Emerging theory indicated that experiences that were unique; shared, interactive; purposive; challenging; and required sacrifice contributed to the process of family deepening. The process encompassed and surpassed what was previously captured by the concepts of family strengths, purposive leisure, …


Perspectives On Leisure Of Lds Women Who Are Stay-At-Home Mothers, Patti A. Freeman, Alexis A. Palmer, Birgitta L. Baker Jan 2007

Perspectives On Leisure Of Lds Women Who Are Stay-At-Home Mothers, Patti A. Freeman, Alexis A. Palmer, Birgitta L. Baker

Faculty Publications

The purpose of this study was to explore the meanings of leisure for women who belonged to the Church of Jesus Christ of Latter-day Saints, lived in Utah, and were stay-at-home mothers. Particular attention was given to the religious, cultural, and role-determined forces that shaped their lives and leisure. A phenomenological approach was used. Thirteen women were identified through a criteria-based snowball sampling technique. Emerging theory indicated that cultural beliefs and values can contribute to feelings of entitlement to leisure because of the support for leisure and life roles given by one’s faith, family, and community.


Attributes Of Meaningful Learning Experiences In An Outdoor Education Program, Stacy T. Taniguchi, Patti A. Freeman, A. Legrand Richards Jan 2007

Attributes Of Meaningful Learning Experiences In An Outdoor Education Program, Stacy T. Taniguchi, Patti A. Freeman, A. Legrand Richards

Faculty Publications

This phenomenological study sought to identify the attributes of meaningful learning experiences as found in an outdoor education program. Thirteen students in the Wilderness Writing Program at Brigham Young University were the sample of this study. Their participation in outdoor recreational activities and their reflections about their experiences were analyzed. Through written journal entries, group discussions, observations, and writing assignments, a qualitative analysis identified attributes that occurred in their meaningful learning experiences. Meaningful learning was defined as a realization of a person's weaknesses, strengths, and potentials. This realization came through experiences with attributes of a degree of perceived risk, which …


Ethics, Csr, And Sustainability Education In The Financial Times Top 50 Global Business Schools: Baseline Data And Future Research Directions, Lisa Jones Christensen, Ellen Peirce, Laura P. Hartman, W. Michael Hoffman, Jamie Carrier Jan 2007

Ethics, Csr, And Sustainability Education In The Financial Times Top 50 Global Business Schools: Baseline Data And Future Research Directions, Lisa Jones Christensen, Ellen Peirce, Laura P. Hartman, W. Michael Hoffman, Jamie Carrier

Faculty Publications

This paper investigates how deans and directors at the top 50 global MBA programs (as rated by the Financial Times in their 2006 Global MBA rankings) respond to questions about the inclusion and coverage of the topics of ethics, corporate social responsibility, and sustainability at their respective institutions. This work purposely investigates each of the three topics separately. Our findings reveal that: (1) a majority of the schools require that one or more of these topics be covered in their MBA curriculum and one-third of the schools require coverage of all three topics as part of the MBA curriculum, (2) …


Researching Corporate Social Responsibility: An Agenda For The 21st Century, Paul Godfrey, Nile W. Hatch Jan 2007

Researching Corporate Social Responsibility: An Agenda For The 21st Century, Paul Godfrey, Nile W. Hatch

Faculty Publications

Corporate social responsibility (CSR) is a tortured concept. We review the current state of the art across a number of academic disciplines, from accounting to management to theology. In a world that is increasingly global and pluralistic, progress in our understanding of CSR must include theorizing around the micro-level processes practicing managers engage in when allocating resources toward social initiatives, as well as refined measurement of the outcomes of those initiatives on stakeholder and shareholder interests. Scholarship must also account for the influence of diverse, and even maladaptive, stakeholders as well as more fully incorporate non-Western philosophical and economic perspectives. …


The Dynamics Of Social Responsibility: Processes, Positions, And Paths In The Oil And Gas Industry, Paul C. Godfrey Jan 2007

The Dynamics Of Social Responsibility: Processes, Positions, And Paths In The Oil And Gas Industry, Paul C. Godfrey

Faculty Publications

I use corporate strategy concepts and tools to focus on the dynamics of firm social initiatives and actions over time. I examine the different paths and positions taken by firms, and the processes that may underlie such paths and positions. My sample comprises 19 firms in the oil and gas industry, and covers the decade from 1991-2000. I use an exploratory approach that mixes qualitative and quantitative cluster analysis as the primary tools to examine this industry, and to isolate and examine distinct social responsibility positions and paths taken by these firms. I also provide evidence about which theoretical processes …


Presumptive Adaptation And The Effectiveness Of Knowledge Transfer, Robert J. Jensen, Gabriel Szulanski Oct 2006

Presumptive Adaptation And The Effectiveness Of Knowledge Transfer, Robert J. Jensen, Gabriel Szulanski

Faculty Publications

Adaptation is almost invariably accompanies the cross-border transfer of firm specific practices. The existing literature contains two conflicting approaches to adaptation. The first, more traditional approach, following institutional, motivation, and pragmatic efficiency considerations, presumes that a modified practice can be fine-tuned, stabilized, and institutionalized without consulting a working example and that practices should thus be adapted as quickly as possible to create fit with the local environment. The second approach argues, instead for the need to maintain the diagnostic value of the original practice by adapting cautiously and gradually. In this paper, we report an in-depth field investigation of the …


Conflicts Of Interest, David J. Cherrington Sep 2006

Conflicts Of Interest, David J. Cherrington

Faculty Publications

Our research on theft and fraud has taught us three important lessons about conflicts of interest: first, they are much more prevalent than one would expect, second, they are much more serious than one might think, and third, some of them can’t be eliminated.


As The Pmi Turns: A Tool For The Supply Chain Manager, Matthew Lindsey, Robert Pavur Feb 2006

As The Pmi Turns: A Tool For The Supply Chain Manager, Matthew Lindsey, Robert Pavur

Faculty Publications

Supply chain managers use the PMI, an index of business activity and proxy for the general business cycle, to obtain valuable information important to strategic managerial planning. This research explores a methodology to provide managerial insight into the general business cycle by tracking and forecasting cycle turns in the PMI. A regression model is developed based on inherent cycles in the PMI between 12 and 65 months to forecast turning points for the index and anticipate changes in the business cycle, which is superior to the more commonly used Box-Jenkins forecasting technique. Strategic planning using this knowledge allows management to …


Relation-Specific Capabilities And Barriers To Knowledge Transfers: Creating Advantage Through Network Relationships, Jeffrey H. Dyer, Nile W. Hatch Jan 2006

Relation-Specific Capabilities And Barriers To Knowledge Transfers: Creating Advantage Through Network Relationships, Jeffrey H. Dyer, Nile W. Hatch

Faculty Publications

This study examines the role of network knowledge resources in influencing firm performance. More specifically: Can a firm that uses the identical supplier network as competitors and purchases similar inputs from the same plants achieve a competitive advantage through that network? In a sample of U.S. automotive suppliers selling to both Toyota and U.S. automakers, we found that greater knowledge sharing on the part of Toyota resulted in a faster rate of learning within the suppliers’ manufacturing operations devoted to Toyota. Indeed, from 1990 to 1996 suppliers reduced defects by 50 percent for Toyota vs. only 26 percent for their …


Family Acculturation, Family Leisure Involvement, And Family Functioning Among Mexican-Americans, Owen D. Christenson, Ramon B. Zabriskie, Dennis L. Eggett, Patti A. Freeman Jan 2006

Family Acculturation, Family Leisure Involvement, And Family Functioning Among Mexican-Americans, Owen D. Christenson, Ramon B. Zabriskie, Dennis L. Eggett, Patti A. Freeman

Faculty Publications

The purpose of this study was to examine the relationship between acculturation and family leisure involvement and aspects of family functioning ( cohesion and adaptability) from Mexican-American parent, youth, and family perspectives. Acculturation was measured using the Bidimensional Acculturation Scale for Hispanics (BAS), family leisure involvement was measured using the Family Leisure Activity Profile (FLAP), and family functioning was measured using the Family Adaptability and Cohesion Evaluation Scales (FACES II). The sample was obtained from communities in Texas and Utah and consisted of 74 Mexican-American families, including a parent and child from each family. After adjusting for sociodemographic variables, the …


Body Image And Beliefs About Appearance: Constraints On The Leisure Of College-Age And Middle-Agewomen, Toni Liechty, Patti A. Freeman, Ramon B. Zabriskie Jan 2006

Body Image And Beliefs About Appearance: Constraints On The Leisure Of College-Age And Middle-Agewomen, Toni Liechty, Patti A. Freeman, Ramon B. Zabriskie

Faculty Publications

The purpose of this study was to examine the relationships among body image, beliefs about appearance, and leisure constraints for college-age women and their mothers. The Body-Image Assessment Scale, the Beliefs About Appearance Scale, and a hierarchical leisure constraints scale were used to assess body image concerns, and leisure constraints. A convenience sample of 116 female students at a private American university and 76 of their mothers was utilized. Multiple regression and t-tests were used to analyze the data. Findings suggested that body image and beliefs about appearance pose leisure constraints for college-age and middle-age women. Findings also suggested that …


The Contribution Of Couple Leisure Involvement, Leisure Time, And Leisure Satisfaction To Marital Satisfaction, Heather A. Johnson, Ramon Zabriskie, Brian Hill Jan 2006

The Contribution Of Couple Leisure Involvement, Leisure Time, And Leisure Satisfaction To Marital Satisfaction, Heather A. Johnson, Ramon Zabriskie, Brian Hill

Faculty Publications

The purpose of this study was to further clarify the relationship between couple leisure patterns and marital satisfaction by examining the contribution of joint couple leisure involvement, leisure time, and leisure satisfaction to couples’ satisfaction with married life. The sample consisted of 48 married couples (N = 96). The Marital Activity Profile (MAP), a modified version of the Family Leisure Activity Profile (FLAP) was used to determine couple leisure involvement in core and balance leisure activities and leisure satisfaction. The Satisfaction With Married Life (SWML), a modified version of the Satisfaction With Life Scale (SWLS) was used to measure marital …


More Than Fun And Games: Reconsidering The Virtues Of Strategic Management Simulations, Ken E. Zantow, Dave S. Knowlton, David C. Sharp Dec 2005

More Than Fun And Games: Reconsidering The Virtues Of Strategic Management Simulations, Ken E. Zantow, Dave S. Knowlton, David C. Sharp

Faculty Publications

We look at the relationship between business simulations and the educational theory of generative learning using the framework developed by Wittrock (1974, 1990, 1992). Our findings reveal opportunities for generative learning that occur at all phases of the simulation process. Awareness of these opportunities prepares faculty to get the most from the strategic decision-making simulations. and may assist them in defining the contribution associated with their use. We suggest areas for additional research.


Creating Breadth In Business Education Through Service-Learning, Paul C. Godfrey, Louise M. Illes, Gregory R. Berry Jan 2005

Creating Breadth In Business Education Through Service-Learning, Paul C. Godfrey, Louise M. Illes, Gregory R. Berry

Faculty Publications

We argue service-learning pedagogy and the associated educational experiences provide a partial solution to the significant problem of narrowness in business education. Servicelearning pedagogy seeks to balance academic rigor with practical relevance, set in a context of civic engagement, which furnishes students with a broader and, we argue, richer, educational experience. We present four specific critiques of business education: (1) the business curriculum focuses on functional and discrete rather than cross-functional and holistic knowledge; (2) coursework emphasizes practical problem-solving “tool kits” rather than deep theoretical knowledge; (3) the underlying paradigm of business education views humanity and human interactions in purely …


Measuring Organizational Safety And Effectiveness At Nasa, Daniel S. Wong, Vinit M. Desai, Peter Madsen, Karlene H. Roberts, Anthony Ciavarelli Jan 2005

Measuring Organizational Safety And Effectiveness At Nasa, Daniel S. Wong, Vinit M. Desai, Peter Madsen, Karlene H. Roberts, Anthony Ciavarelli

Faculty Publications

Many project managers may be fully aware of the safety risks within their organizations. What they may not know, however, is that many of these risks are caused by the underlying safety culture of the organization rather than human individual differences in the organization. This article argues that managers can mitigate safety risks by obtaining a better understanding of their organizations’ culture. The researchers created a management metric that enables engineering/project managers to identify positive and negative aspects of safety that are tied to their organizations’ cultures. The article presents a process that managers can use to increase safety and …