Business Administration, Management, and Operations Commons^™

How Transformational Leadership Improves Instructional Practices: The Mediating Role Of Teachers’ Change-Oriented Organizational Citizenship And Appreciation, Mariam Mohamed Alhammadi

Dissertations

Enhancing educational outcomes in the education system of the United Arab Emirates (UAE) hinges on improving teaching and learning practices. This study investigates the influence of transformational leadership approaches on instructional practices within science classrooms while examining the potential mediating effects of enhanced change-oriented organizational citizenship behaviors and heightened organizational appreciation, in the cultural context of the UAE public school system. Data are gathered from 297 teachers in UAE government schools through survey instruments featuring modified existing organizational context scales and scales inspired by the PISA, 2015 cycle’s teacher and student questionnaires. The collected data are analyzed using SmartPLS software …

Nonprofit Leader Experiences In Sector-Bending After Lean Six Sigma Training: Tension, Concepts, And Changed Behaviors, Beverly Codallos

Dissertations

Government, business, and nonprofit represent three distinct types of organizations governed by different legal frameworks designed to facilitate collective action (DiMaggio & Anheier, 1990). The emergence of hybrid forms and increasing isomorphic pressures in the nonprofit sector (Bromley & Meyer, 2017; McCambridge, 2014) have challenged the traditional separation of organizational forms. This study explored the phenomenon popularized as sector-bending, “a wide variety of approaches, activities, and relationships that are blurring the distinctions between nonprofit and for-profit organizations, either because they are behaving more similarly, operating in the same realms, or both” (Dees & Anderson, 2003, pg. 16). This qualitative study …

The Use Of Personal Disruption Strategies By Female Executives In The Property Management Industry For Career Advancement, Lorri Oliver

Dissertations

Purpose: This explanatory mixed-method study aimed to identify and describe the perceived impact of Johnson and Mohr’s (2019) five disruptive career skills on female property managers’ advancement to executive leadership positions.

Methodology: This mixed method study identified and described the impact of the disruptive behaviors of eight female executives in the property management industry across the United States. The researcher gained a transparent view of female property management executives using quantitative and qualitative research methods.

Findings: Females who challenge and influence authority are more likely to challenge authority figures by providing indisputable facts and using influence tactics. Females are typically …

The Andrews University Mba Program In Vietnam: Assessing The Experience And The Career Advancement Of Its Students, Masazumi Mark Sugi

Dissertations

Problem

The demand to recruit highly skilled managers and laborers in Vietnam has encouraged educational institutions to upgrade the quality of their higher education programs and to evaluate their effectiveness. Andrew University’s MBA program did not have an assessment developed to evaluate the program’s effectiveness in Vietnam. It required an assessment of students’ experiences as a major predictor of evaluating how the Andrews University MBA program in Vietnam has impacted their career path and the extent to which it has benefited students.

Method

This study investigated the motivations, expectations, actual experiences, and career advancement opportunities of graduated students and current …

Spiritual Grounding As An Influence On Servant Leadership Practice Among Senior Executives In U.S. Publicly Traded Companies, Nancy K. Bosire

Dissertations

This dissertation investigates the influence of spiritual grounding on the practice of servant leadership among senior executives in publicly traded companies in the United States (U.S.). The research problem centers on the potential marginalization of individuals aspiring to practice servant leadership without spiritual grounding. The study aims to investigate whether spiritual grounding is foundational for servant leadership practice and to examine the relationship between servant leadership, spiritual grounding, and reliance on authoritative sources. Through a comprehensive review and analysis of existing literature, this research identifies a gap in understanding the role of spirituality and authoritative sources in servant leadership practices. …

Emotional Intelligence And Its Influence On Burnout From Surface Acting In A Seasonal Service Industry, Jeremy Fishman

Dissertations

In the world of customer service, it is commonly believed that the customer is always right, even when they may not be or may be. Roles that carry immediate interaction with the consumer have certain expectations that employees must fulfill, necessitating both surface acting and deep acting; tenets of emotional labor (Diefendorff et al., 2006). Previous research has revealed that relying solely on surface acting can lead to emotional exhaustion and burnout, impacting individuals and even spreading through emotional contagion (Mawritz et al., 2012; Totterdell & Holman, 2003). Leaders turn to emotional intelligence to address these challenges, which can potentially …

The Impact Of Hybrid Working On Employee Way Of Life And The Need To Reshape The Employee Value Proposition, Kanishka Chandanamali Athalage

Dissertations

This dissertation details a post-pandemic qualitative investigation conducted to understand the impact of hybrid working solutions on reshaping the employee value proposition (EVP) in the health insurance industry of the UAE. The research aims to evaluate how the introduction of modern hybrid working solutions impacts employees in a post-pandemic environment and, in turn, whether this creates a demand for human resources to refocus drivers of the EVP. Traditionally, EVP is referred to as the overall give-and-get in an employment deal; however, the pandemic was an eye-opener for organizations to redefine what it entails. Since hybrid working has become the new …

Coworkers And Leaders: The Relationship Between Trustworthiness, Trust, And Employee Engagement, Lianne Young

Dissertations

A highly engaged workforce provides numerous organizational and individual benefits (Shuck et al., 2016), the culmination of which leads to a competitive advantage difficult to emulate (Burke et al., 2013). It remains challenging to understand how engagement develops, with little research available explaining the process (Shuck, 2020). High employee engagement levels provide a competitive advantage, but stagnant engagement levels remain a significant obstacle (Shuck, 2020).

Shuck (2020) recommends further research focusing on methods to increase engagement. Trustworthiness and trust are antecedents and drivers of engagement (Chughtai & Buckley, 2008; Federman, 2010; SHRM, 2017). A lack of trust has negative impacts …

A Holistic Approach To Leadership Development And Self-Efficacy For Frontline Managers, Alberta Green

Dissertations

According to Clifton and Harter (2019), managers determine an organization’s success. Specifically, managers determine 70% of worker engagement. Researchers (Bandura, 1997; Dwyer, 2019) have associated self-efficacy with leadership strengths. As such, frontline managers (FLMs) need holistic leadership development (HLD) training in the four leadership domains—analytic, conceptual, emotional, and spiritual—to improve their competencies and bolster their self-efficacy (Clifton & Harter, 2019; Ward, 2018). Integrative leadership development models that prioritize organizational resources through holistic leadership development offer a modern approach to addressing FLMs’ leadership skill development and self-efficacy (Guidi et al., 2018). According to Bandura (1997), self-efficacy is how individuals evaluate their …

Cultural Microaggressions In Multinational Organizations: Organizational Inclusivity And Employee Coping Strategies, Regina Mcwilliams

Dissertations

Cultural microaggressions are especially problematic in multinational organizations because of the sheer and vast diversity of employees, customers, and partners across numerous countries and continents. These subtly discriminatory remarks or actions often lead to negative consequences that can cost companies immeasurable revenue and profit losses, customer and employee attrition, and brand reputational damage. This study aims to understand the impact of cultural microaggressions on job outcomes and the moderating effects of inclusivity practices and employee coping strategies. We draw upon the minority stress model and use quantitative methods to determine the relationship between cultural microaggressions and various job outcomes. Findings …

Assessing Small And Medium Enterprises’ Innovation Capabilities Within A Rapid Economic Transformation: An Empirical Study In Saudi Arabia, Mohanad Jabreel Aboudayah

Dissertations

The theory of dynamic capability posits that environmental uncertainty and organizational flexibility drive the growth of innovation capability at the firm level. Environmental uncertainty is the inability of the firm to quickly and accurately forecast changes in economic conditions. Building innovation capability can mitigate environmental uncertainty and enable the firm to gain a competitive advantage by innovating continually in response to evolving circumstances. Organizational flexibility, a key element of the firm’s managerial capabilities, is necessary but not sufficient to attenuate environmental uncertainty. Organizational flexibility enables the firm to identify and assess emerging opportunities, but pursuing those opportunities requires innovation capability. …

Successfully Scaling Digital Technology Ventures: An Empirical Study Of The Strategic Choices That Maximize Firm Value, Scott Morris

Dissertations

Our study aims to understand the choices managers working for subscription-based digital ventures must make at arguably the most critical juncture of their firm’s lifecycle. With few slack resources to repair mistakes, managers at these scaling firms must make decisions that are larger in scope and scale than in the start-up phase. Tradeoffs are often required as decision-makers face choices such as investing more resources in sales and marketing to drive growth or in product development to improve quality and add new products or features. In many instances, the question is whether to forego some growth opportunities to maximize profitability …

Safeguarding From Scrutiny: Toward A Critical Consciousness Of Organizational Culture In Humanitarian Ngos, Andrew Henck

Dissertations

Humanitarian nongovernmental organizations (HNGOs) face a moment of reckoning brought on by decades of operational complexity and conceptual tensions between self-espoused values and external pressures as social change movements like #MeToo and Black Lives Matter demand organizational accountability. Humanitarian aid is being questioned systematically as most HNGOs continue reconciling with their colonialist origin stories from the Global North. Alongside a shrinking British foreign aid budget, and mounting pressures for proving value for money, HNGOs face a record number of natural disasters, energy crises, armed conflicts, and other major emergencies to respond to across the globe.

As the British aid sector …

Affective Commitment, Mentoring, And Anticipated Turnover Among Millennials, Keiasha Hypolite

Dissertations

ABSTRACT

Millennials comprise the largest group of individuals in the workforce, yet organizations struggle to keep millennials engaged in the workplace. Millennials move from job to job, with an average stay at one employer between 12 and 18 months (Hechl, 2017). Researchers have reported that millennials cause the majority of turnover in the workplace. Globally, human resources practitioners experience difficulties retaining millennials (Sahraee et al., 2021). Previous studies have researched millennials, affective commitment, mentoring, and turnover. However, no known research has used all four factors to solve a global problem. In their discussion of the highly competitive labor market, Ramírez …

Factors That Affect The Motivation And Satisfaction Of Emiratis Workforce In Critical And Key Positions: The Case Of The Uae Media Sector, Afra Sulaiman Al Mheiri

Dissertations

With the economic boom of the UAE in recent years, the country has seen a major change in terms of employment of Emiratis and expatriates and influx of foreign job-seekers into UAE market. Despite the federal government's continued efforts to promote Emiratization and create a favourable business environment that attracts Emirati job-seekers, a slight improvement in the employment situation of Emirati workers, especially in key positions in private media sector. Although the UAE media sector plays a key role in reshaping the sociocultural landscape and is used as a soft tool of public diplomacy, it is slow in achieving Emiratization …

Moving Forward By Looking Back: How Family Firms Create Competitive Advantage By Embracing Their History, Adam Goldman

Dissertations

Family businesses are the engine that drives the United States economy. While extensive implications have been made in the literature about the advantages or disadvantages of family-owned businesses compared to non-family-owned businesses, the focus of this study was to show how small to medium-sized family-owned firms (FF SMEs) based in the United States can use their unique history to create a competitive advantage. Drawing on imprint theory and the resource-based view (RBV), this history-informed study helped identify the impact that founder imprints, business traditions, and storytelling have on the business performance of FF SMEs. Using quantitative methods, the findings of …

The Impact Of Firm Size, Job Embeddedness, And Job Engagement On Turnover In Public Accounting Firms, Amy Cooper

Dissertations

Retention in public accounting firms has been and continues to be a top concern in the accounting profession. The direct and indirect cost of turnover; the decrease in accounting enrollment and graduation; the Great Resignation; and changes to work environments due to the pandemic elevate what was already a serious problem into a critical problem for the accounting profession. The size of public accounting firms is a well-used descriptor when employees talk about where they work. The purpose of this study was to examine the role of the size of firm in predicting an employee’s level of job embeddedness and …

A Delphi Study Of Possible, Probable, And Desirable Futures At 4-Year U.S. Higher Education Institutions By 2035, Mary Cutia-Pluff

Dissertations

Purpose: The purpose of this study was to identify and describe educational changes at 4-year higher education institutions that are possible and probable by 2035 as perceived by a panel of experts. Additionally, the purpose was to determine the level of desirability of educational changes identified as probable by a panel of experts. Finally, the purpose was to describe actions necessary to promote the desirable educational changes by 2035 as perceived by the panel of experts.

Methodology: The Delphi method was used to survey 17 higher education experts from diverse disciplines. Four survey rounds gathered qualitative and quantitative data regarding …

The Dark Side Of Leadership: Mid-Level Managers And Their Experience With Hubristic Behaviors Of Executives, Leili Sadaghiani

Dissertations

Purpose: The purpose of the study is to identify the emotional reactions of mid-level managers to executives’ hubris behaviors in a corporate setting.

Methodology: This leadership study uses qualitative phenomenological methodology was executed to explore the lived experiences of mid-level managers with past executives who practiced hubristic behavior.

Findings: The findings of this research on the lived experiences of mid-level managers with hubristic behaviors of executives suggest that the lack of support lessens the mid-level manager’s confidence; with little support; the mid-level manager was either afraid to fight the executive or gave up trying; the mid-level manager faced stress even …

See Me From Behind The Screen: Workplace Ostracism In A Remote Environment, Quiméka Nicole Saunders

Dissertations

Workplace Ostracism is a common social phenomenon that impacts individuals of diverse backgrounds, across various industries, and cultural experiences. Literature to date highlights direct and indirect relationships of workplace ostracism, concerning the psychological and behavioral outcomes an individual may experience and the impact to organizational goals. Of existing literature, studies have focused on acts of ostracism conducted in face-to-face (F2F) environments or in F2F workplace situations. With the COVID-19 Pandemic, many companies were forced into teleworking situations, where work continues to be conducted outside of the central work office or facility (remote). With the shift in working environments, the prevalence …

The Mediating Influence Of Organizational Trust On The Relationship Between Transformational Leadership And Job Satisfaction In The Virtual Workplace, Angela Daniels

Dissertations

Research has shown how leadership influences job satisfaction and organizational trust in the virtual workplace. With an increasing number of organizations shifting to these work environments, it is essential to study the effect of leadership on virtual workers. Prior studies suggest that leadership behaviors significantly impact job satisfaction (Hacker et al., 2019), and leadership plays a crucial role in inspiring employees to achieve the goals and objectives of the organization in a virtual workplace (Miller, 2020). Specifically, transformational leadership behaviors that shape the mindset and actions of employees are significant (Abelha et al., 2018). This study proposed a mediation model …

A Portrait Of The Leadership Of Women In Early Christianity: An Archaeological Study In Light Of The Historical And Socio-Cultural Contexts, Carina Prestes

Dissertations

Problem

The participation of women in the Early Christian communities is widely accepted. Nevertheless, there is no consensus on what was their role in these communities. Until now the study of women in the Early Christian communities has focused mostly in the writings of some ancient authors and a few biblical texts. These studies have been done mostly by theologians and historians. Such studies rarely take a deep look at the Greco-Roman background and at the historical, socio-cultural contexts. This contextualization can be quite fruitful and should be informed by recent archaeological discoveries of the first centuries of Christianity. Thus, …

Key Internal Factors Affecting Safety Performance In The Aviation Industry, Yasser Salah Elyan

Dissertations

Continuously improving aviation safety and enhancing its performance at both the organizational and individual levels is always considered a high priority by the aviation industry in all sectors. In addition, governments and aviation regulatory authorities have put significant efforts into creating a safety culture with clear safety practices at all levels of the organization. Moreover, international aviation organizations and associations worldwide have established safety standards, guidelines, and management systems that are essential to ensure the successful implementation of safety practices. However, based on the reviewed literature and the researcher's knowledge in this area, there is a clear perception gap concerning …

The Impact Of Ecosystem Drivers On Investor Satisfaction In Dubai's Hospitality Industry For Destination Competitiveness And Investment Attraction, Ayesha Mohammed Binlootah

Dissertations

The travel and tourism industry accounts for more than 10% of the global GDP and has become a driver for foreign investments and destination competitiveness. The main objective of this dissertation is to examine the impact of ecosystem drivers (i.e., [C] Core Resources and Attractors, [S] Supporting Factors and Resources, [D] Destination Management, [P] Destination Policy, Planning and Development, and [Q] Qualifying and Amplifying Determinants) on Investor Satisfaction in Dubai's hospitality industry to achieve destination competitiveness for investment attraction. As part of the methodology, a partial least square is used to assess the interaction and impact of the ecosystem drivers …

The Impact Of Performnace Scorecard On Drilling Operations Effectivness: The Case Of Abu Dhabi National Oil Company (Adnoc), Adnan Mohamed Almenhali

Dissertations

The balanced scorecard (BSC) has been newly introduced to drilling operations. This research evaluates the impact of performance scorecard implementation on drilling operations in Abu Dhabi National Oil Company (ADNOC) and the ability to develop and construct a new framework for performance scorecards. The oil and gas sector is critical to the UAE since it is one of the main sources of income driving the economy. UAE is one of the leaders in the region in oil and Gas production. As a result, studies to enhance the performance of the industry and UAE companies are critical for overall economic wellbeing. …

Towards A Revised Model For Cpa Firm Ownership And Compensation In A Tight Labor Market And A Changing Culture, Andrew Thomas

Dissertations

The Post Senior Manager (PSM) position is a relatively new development in accounting firms. PSMs are accountants who do not make partner either by personal choice or firm decision. Research relating to PSMs in large firms has indicated that demographics, especially gender, work-life balance issues, managerial skill, and geographic preferences, play a role in determining who becomes a PSM. Research also notes that PSMs are viewed as economically vital to firms since their high skill level and billed hours represent an essential component of firm revenue. At the same time, research notes that PSMs are often viewed unfavorably for not …

Optimizing Incentives For Systems With Heterogeneous Agents, Chen Chen

Dissertations

This dissertation explores new models and applications based on the game theory of incentives. This exploration starts with controlling an invasive insect problem to address one of the most significant challenges facing our forests, the invasion of the Emerald ash borer (EAB), a non-native, wood-boring insect that threatens to kill most ash trees in North America, through designing two new cost-sharing programs between the landowners and local governments. Ash trees are one of North America’s most widely distributed tree genera and a vital part of the green infrastructure of cities, where they provide residents with numerous social, economic, and ecological …

Passive Interpretable Deep Learning From Cell Phone Activity For Optimal Patient Care, Pelin Ayranci

Dissertations

The majority of individuals in need of mental healthcare fail to seek it, and the diagnosis of those who do is driven predominantly by the patient's subjective self-assessment. There is a need for mental illnesses trackers that measure psychological and physiological symptoms and provide alerts and interpretable data for therapeutic interventions. We present a system that complements existing protocols to detect distress in mental health, passively monitor patients, and quickly alert authorized parties on possible mental health distress. We evaluate modeling a person's mental health from the sensors and activity logs of her/his cell phone using logistic regressions, LSTM, and …

Critical Mass Of Women On Biotech Corporate Boards And Its Implication For Firm Performance: A Mixed Method Explanatory Sequential Study, Shesh Sharma

Dissertations

This study examined the influence of demographic, functional, and cognitive diversities on firm performance of North American Biotech companies using a mixed method explanatory sequential approach. One-year cross-sectional data of 100 companies was analyzed followed by purposeful semistructured interviews with eight board members from the dataset. The combined results resolved several ambiguities present in the literature regarding board selection, composition, and the correlation of board diversity with firm performance. This study used the well-known market-based financial metric Tobin’s Q to measure firm performance.

The quantitative results showed a dichotomous relationship between gender ratio and Tobin’s Q based on a theoretically …

A Managerial Ecosystem For Excellence In Hospital Administration, Denish Gangasingh

Dissertations

Major healthcare systems and hospital organizations face a myriad of challenges in today’s business environment, having to provide very complex and more comprehensive medical care with fewer resources. In this study, we investigate determinants of hospital performance in critical dimensions and propose an information infrastructure intended to promote excellence in clinical performance while sustaining a solid financial footing.

Senior executives must be knowledgeable in both business and clinical aspects of hospital administration because their decisions ultimately affect patient care and clinical outcomes. Key performance indicators (KPI) are necessary on both dimensions to inform their decisions. Financial and operational aspects of …