Business Administration, Management, and Operations Commons^™

Is Virtualization An Appropriate Method Of Disaster Recovery For The Hospitality Industry?, Manognya Murukutla

UNLV Theses, Dissertations, Professional Papers, and Capstones

Organizations across all business sectors are making increasing use of IT today. While other industries have understood the consequences of this dependence in the event of IT disasters and placed a large emphasis on disaster recovery plans and technology, the hospitality industry is lagging behind. One of the reasons why the hospitality industry does not place as much of an importance to disaster recovery is the cost. However, IT disaster is a very damaging occurrence, and measures should be taken to mitigate the event. Loss of a property's information technology (IT) functions can cause chaos in a hotel’s operations leading …

An Implementation Guide For Strategic Meeting Management Programs In Small To Mid-Size Meeting Firms, Monique Williams

UNLV Theses, Dissertations, Professional Papers, and Capstones

This study will establish a working guide on how to implement a strategic meeting management guide for meeting planners who are employed by small to mid-size companies. This comprehensive manual will detail processes of how to accurately measure meeting and travel spend, gain cross-company leverage and apply methods for making meetings purpose-driven. This study will incorporate best practices as established by industry standards which will be specifically tailored to meet the needs of planners in smaller firms. The desired outcome will be a solid and manageable guide that planners can use to secure their role as a strategic partner to …

Illegal Substance Abuse In The Full-Service Restaurant Industry: An Evaluation Of Pre-Employment Drug-Testing, Miranda Kitterlin

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this research is to assess the effect of pre-employment drug-testing policies on employee attitudes and aspects of work performance in the full-service restaurant industry. Specifically, this study attempts to compare the rate of absenteeism, turnover, and work-related accidents and injuries in full-service restaurants with pre-employment drug-testing policies against the aforementioned aspects of work performance in full-service restaurants without pre-employment drug-testing polices. This research also attempts to explore the perceptions, attitudes, and beliefs of full-service restaurant hourly employees and management staff in regards to pre-employment drug-testing policies in the full-service restaurant industry. For the purpose of this study, …

Walking Box Ranch Planning And Design Quarterly Progress Report: Period Ending April 10, 2010, Margaret N. Rees

Walking Box Ranch

• UNLV and Dornbusch and Associates have signed a contract for Dornbusch to conduct a “Visitor Services Feasibility, Compatibility, Market Study, and Business Plan” at the ranch, including all future museum and research center activities. This effort is kicking off in April 2010.
• UNLV is in the process of purchasing and installing a weather station at the ranch, and will conduct preliminary research using this equipment. Funding for a dual axis solar tracker was obtained from the UNLV sustainability initiative.
• Bill Wood, UNLV Real Estate Management, is continuing to work with Rex Bell to create an inventory of items that Rex …

Going Global: An Information Sourcebook For Small And Medium-Sized Businesses, J. Cory Tucker

Library Faculty Research

Awe (Univ. New Mexico, Albuquerque) has produced a wonderful resource for entrepreneurs and business owners interested in expanding their companies to the international market.

Application Of Modern Hospitality Management Practices In China's Time-Honored Restaurants, Junfeng Li

UNLV Theses, Dissertations, Professional Papers, and Capstones

“Time-honored” catering enterprises in China are currently facing severe tests as well as a rare opportunity to grow in market competition. Among catering businesses and those in academic circles, the common concern is how to take opportunities and use them to grow quickly. This study will use the SWOT model to analyze the present situation of China’s time-honored catering enterprises and will examine catering management techniques to find the optimum operational mechanisms to assist them. This will promote survival and growth of time-honored catering enterprises and provide a theoretical basis for the Chinese government's relevant policy decisions. The purpose of …

An Intercultural U.S.-China Restaurant Service Process Model: U.S.-China Servpro Restaurant Model, Pearl Teo

UNLV Theses, Dissertations, Professional Papers, and Capstones

The globalization of markets has created many opportunities for service firms to expand internationally. China is an example of a country that has seen the growth of international service companies over the last two decades. The liberalization of economic and legal policies in China has provided the impetus for growth and development. Among one of the growth sectors of foreign services companies is western restaurants.

Walking Box Ranch Planning And Design Quarterly Progress Report: Period Ending January 10, 2010, Margaret N. Rees

Walking Box Ranch

• To advance educational and research goals at the ranch UNLV will fund the purchase and installation of a weather station at the ranch, and preliminary research using this equipment. PI Dr. Suresh Sardineni, Mechanical Engineering, will assess the renewable energy resources at the ranch and find methods to integrate them into existing and proposed new buildings at the site. The planned facilities will monitor beam and global solar radiation, wind speed and direction, temperature, and realative humidity. UNLV will provide funding to support two graduate students and partial salary for Dr. Sardineni.
• Bill Wood, UNLV Real Estate Management, is working …

Leadership Assessment: A Tool For Developing Future Hospitality Leaders, Sam Carlton

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this paper is to identify and confirm important key leadership behaviors and characteristics of successful hotel and hospitality leaders with the intentions of validating key leadership theories and making suggestions for future hotel and hospitality leaders. Two very relevant theories of leadership are explored- Transactional and Transformational. The traits and behaviors contained within the theories are identified and subsequently mapped against past and present hospitality industry leaders. As a result, the paper identifies the critical few traits and behaviors necessary for future leaders to be successful. Finally, a tool has been developed to be used to identify …

Strategic Management Of Three Critical Levels Of Risk, Christine G. Springer

Public Policy and Leadership Faculty Research

The financial crisis that erupted in 2007 revealed a major gap in the management systems of government and business. For the most part, governments focused on revenue growth, productivity, cost control and quality. There were many interrelated factors involved with the failures but two in particular stand out in my mind: a failure to explicitly account for risk when formulating organizational strategies and a failure to monitor and manage the risks that they had identified and assumed. Organizations face many different types of risk but often they can be categorized into three types based upon their predictability, controllability and management. …

Walking Box Ranch Planning And Design Quarterly Progress Report: Period Ending October 10, 2009, Margaret N. Rees

Walking Box Ranch

• UNLV has finalized a scope of work with Dornbusch and Associates to conduct a “Visitor Services Feasibility, Compatibility, Market Study, and Business Plan” and is now working with purchasing to sole source this contract.
• UNLV is continuing to work with BLM and Viceroy Mining to obtain rhyolite from the Viceroy Castle Mountain deposit to use for building stone in the new construction.
• UNLV submitted an EPSCoR proposal requesting ~$2.67M over three years to conduct sustainable energy research at WBR, which would include design and installation of green energy technologies.
• UNLV is working with Condit to finalize the WBR brand.
• UNLV …

Strategic Management In A Networked World, Christine G. Springer

Public Policy and Leadership Faculty Research

The article provides guidelines to an effective approach of managing employees in the U.S. These include the ability to both detect a problem and to effectively respond to it. It is also considered important when strategies are adopted, where a collaborative action among network partners can be promoted. The author also stresses the importance of valuing and nurturing organizational learning and development.

Walking Box Ranch Planning And Design Quarterly Progress Report: Period Ending July 10, 2009, Margaret N. Rees

Walking Box Ranch

• UNLV participated in the 100% Design Concept Plan meeting, June 10-12, 2009 at the BLM Las Vegas Field Office and Walking Box Ranch (WBR), and provided comments toward proposed concepts for the museum and field, research, and training center at Walking Box Ranch.
• A request for funding for road construction and repair at WBR was submitted to NDOT (6/24/09).
• UNLV participated in the following meetings related to the search for renewable energy funding for the ranch: ARRA Implementation Workshop sponsored by Senator Reid (4/16); UNLV Stimulus Funding Workshop (4/17), Renewable energy meeting with UNLV engineering faculty (4/21), Harry Reid Center …

Employee Orientation: Exploring Blended Learning Strategies To Improve Learner Outcomes And Meet Organizational Goals, Paul Washington

UNLV Theses, Dissertations, Professional Papers, and Capstones

The problem of effective, efficient and pragmatic solutions involving employee training are compounded when geographic logistics become an issue as organizations grow. Organizations must ensure financial and human resources are allocated to develop the highest impact training strategies at the lowest cost. Training in employee orientation was chosen as a logical starting point to re-think current training models to improve learner outcomes and achieve corporate initiatives. Thus, research involved literature review of basic concepts of learning theories and the integration of theory with pedagogical methods and technological delivery media. The result was a conceptual blended learning model reducing current training …

A Choice Model Approach To Business And Leisure Traveler's Preferences For Green Hotel Attributes, Michelle Millar

UNLV Theses, Dissertations, Professional Papers, and Capstones

There has been an increase in environmental concern by travelers in the United States (U. S.). As a result, hospitality companies are taking note and have begun to incorporate environmentally friendly or green practices into their operations. What remains relatively unclear, though, is if the increase in environmental consciousness has translated into a demand for environmentally friendly tourism products, such as hotels. There are a few studies related to the demand for environmentally friendly hotel attributes, but none of them have looked at a bundle of environmentally friendly attributes and how customers would react to a hotel room incorporating not …

Leadership Skills And Challenges In Hospitality Management Education, Valentini Kalargyrou

UNLV Theses, Dissertations, Professional Papers, and Capstones

Leaders in hospitality management education face diverse challenges in today's competitive and changing environment. Evolving demands from superiors, financial challenges, and faculty and students increasing demands, create a turbulent environment in which administrators must thrive. One of the keys in being effective leaders is the application of the necessary leadership skills.

Walking Box Ranch Planning And Design Quarterly Progress Report: Period Ending April 10, 2009, Margaret N. Rees

Walking Box Ranch

• UNLV faculty and PLI scientists and interpreters participated in the 50% Design Concept Plan meeting, March 25-27 at UNLV-PLI and Walking Box Ranch (WBR), and provided comments toward proposed concepts for the museum and field, research, and training center at Walking Box Ranch.
• UNLV is continuing to work with the Architectural Resources Group (ARG) under our SAT grant, to complete Master and Preservation Plans that will guide the SNPLMA-funded museum and field station projects now underway.
• The National Historic Register nomination process, initiated under the SAT grant, was approved and WBR was placed on the NPS National Register of Historic …

Walking Box Ranch Planning And Design Quarterly Progress Report: Period Ending January 10, 2009, Margaret N. Rees

Walking Box Ranch

• Eight UNLV faculty and PLI interpreters participated in various components of the December 1- 4, 2008 kickoff Meeting that initiated UNLV’s involvement in the SNPLMA funded project to construct a museum and a field, research, and training center at Walking Box Ranch.
• UNLV is continuing to work with the Architectural Resources Group (ARG) under our SAT grant, to complete Master and Preservation Plans that will guide the SNPLMA-funded project that has just begun. The National Historic Register Nomination process is continuing under the SAT.
• Jean Cline met with members of UNLV’s upper administration to apprise them of the project and …

Improving Casino Profitability Through Effective Offer Packages, Ren Zhang

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of the this study is to investigate effective marketing techniques to attract potential customers in a particular demographic group, young people aged from 21 to 34, as a way of exploring the local market. This demographic group constitutes a dynamic part of the local population and is characterized by its unique financial conditions and spending preferences. The hypothesis is that with well-designed price bundling, the casinos can realize increased revenue through increased visits from the local young population. The marketing technique used in this study is to utilize offer packages which bundle promotional items and other hotel-provided services. …

Taiwanese Gambling Behaviors, Perceptions, And Attitudes, Che Hao Chang

UNLV Theses, Dissertations, Professional Papers, and Capstones

This study categorizes different Taiwanese gambling types using PGSI, and further evaluates the perceptions and attitudes toward the legalization of casino gambling. A survey was conducted using convenient sampling and distributed by Internet. Results indicate that across groups of different types of gamblers, there are significant differences in perceptions toward the legalized casino gambling industry. Also, across groups of different types of gamblers, there are significant differences in attitudes toward legalized casino gambling. Additionally, there are significant differences between perceptions toward the legalized casino gambling industry, and attitudes toward the legalization of casino gambling. In general, non-gamblers are relatively more …

Examining The Influence Of Restaurant Green Practices On Customer Return Intention, Audrey L. Szuchnicki

UNLV Theses, Dissertations, Professional Papers, and Capstones

In recent years there has been an increased awareness of how the actions of the foodservice industry are effecting the environment. With this awareness we have begun to see a change in priorities for both new and existing businesses. At the forefront of this change in the "green" direction is the GRA who certifies how eco-friendly an establishment is based on its' environmental guidelines. This study will examine the correlation between customer return intention and the institution of green practices within a restaurant setting. The expected outcome would be that a restaurant that is certified green or, implementing measures to …

Rebranding: A Case Study Of A Business Hotel In Singapore, Guat Loo Ooi

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper examined the process of service rebranding through various studies of corporate rebranding and service branding. This paper used exploratory case study to gain insight of an actual service rebranding of a business luxury class hotel, Royal Plaza on Scotts. Information from in-dept interviews with the Marketing and Brand Director was used to understand the various elements of the service rebranding process. The study showed that the actual service brand revitalisation of the hotel involved a combination of elements in the corporate rebranding and service branding processes. The study showed that the process of making changes to service brand …

Chronic Disease, Homeland Security, And Sailing To Where There Be Dragons, David M. Hassenzahl

Public Policy and Leadership Faculty Research

The five papers in this special issue share the perspective that attitudes toward risk are strongly shaped by social context, and that understanding context can help us understand how risk decisions are made, and thereby how to make them better.

Panel I: Earning More By Using Less: Businesses, Efficiency, And Renewable Energy, Janet Napolitano, Jim Murren, Jon Creyts, Michael Yackira, Rhone Resch

National Clean Energy Summit

Panel discussion Moderator: Randolph Townsend, Nevada State Senator

Strategic Management Of Crises, Christine G. Springer

Public Policy and Leadership Faculty Research

The article discusses the duties and responsibilities of managers in assessing workplace threats. Managers should care when someone causes harm in the workplace. It is a duty of the managers to warn through a collaborative discussion about the advantages or drawbacks in a small group meeting. It is also an obligation of managers to act when an employee indicates that he or she is being harassed or threatened.

Strategically Managing Resources And Revenue, Christine G. Springer

Public Policy and Leadership Faculty Research

The author reflects on the use of strategic management in the success of the United States Postal Service. She states that the U.S. Postal Service has used the breakthrough productivity scheme to reduce mail-processing costs and address retail locations and bulk-mail areas. She believes that the service is committed in gaining sustained success through the scheme and in serving its customers effectively.

Managing With Foresight And Insight, Christine G. Springer

Public Policy and Leadership Faculty Research

The article shares the author's views on managing with foresight. According to her, strategically managing with foresight has always required with informed understanding. She stresses that one of the most effective disciplines for learning from experience is After Action Review (AAR). She expresses that AARs are examples of tools for foresight because it seeks to learn more from what have happened and apply the learning to an organization's understanding of the future.

Managing Halal Quality In Food Service Industry, Siew Fun Vivienne Soong

UNLV Theses, Dissertations, Professional Papers, and Capstones

The Muslim world population survey conducted in 2005 found that Islam is the fastest growing religion on earth, both through birth and adoption. There were 2 billion Muslims scatted around 148 countries and the figures are rising each day. It is estimated that by 2010, the Muslim population will exceed 3 billion (Evans, 2005). The recorded growth rate for Muslim population is as follows: the Europe Muslim population of around 25 million increased at a rate of 140% over the past 10 years, America’s by 25%, Australia’s by 250% and Asia’s increased by 12% over the same period. The healthy …

Technology And Social Anxieties, Attitudes And Behavioral Intentions Of Singaporeans Towards Using Self-Service Technology (Sst), Mukesh Kumar

UNLV Theses, Dissertations, Professional Papers, and Capstones

The interactions between customers and service organizations, known as service encounters, have generally been between front-liner and consumers. Gradually however, these encounters are changing with the introduction of self-service facilities that are quickly replacing service staff. The use of self-service technology has seen an incredible amount of growth globally over the last few years. Self-service technologies are currently being used in more diverse ways for new services than once thought possible. The expenditure on self-service kiosks is expected to rise by 88% and the dollar value of transactions taking place through self-service technology should exceed 1.3 trillion by 2007 (Avery, …

Expatriate Training For The Hotel And Gaming Workforce: Don't Leave Home Without It, Chien Chien Serene Lim

UNLV Theses, Dissertations, Professional Papers, and Capstones

Globalization is fast becoming the new trend of the hospitality industry. It remains as a highly complex and controversial concept that is not a new phenomenon. Researchers have suggested that globalization is likely an irreversible forceful process that will change the face of businesses (Mrak, 2000). In the recent Global Relocation Trends Survey conducted annually by GMAC Global Relocation Services (2007), it was reported that more than two-thirds (69%) of the multinational corporations surveyed reported an increase to the number of international assignments. This is the highest percentage that was ever reported, with more companies (65%) indicating their intent in …