Business Administration, Management, and Operations Commons^™

Exploring The Importance Of Team Psychological Safety In The Development Of Two Interprofessional Teams, Denise O'Leary

Articles

It has been previously demonstrated that interactions within interprofessional teams are characterised by effective communication, shared decision-making, and knowledge sharing. This article outlines aspects of an action research study examining the emergence of these characteristics within change management teams made up of nurses, general practitioners, physiotherapists, care assistants, a health and safety officer, and a client at two residential care facilities for older people in Ireland. The theoretical concept of team psychological safety (TPS) is utilised in presenting these characteristics. TPS has been defined as an atmosphere within a team where individuals feel comfortable engaging in discussion and reflection without …

Evaluating The Contribution Of Technology Start-Up Incubators – Exploring Methodological And Data-Related Conundrums., Anthony Paul Buckley, Stephen Davis

Conference papers

Policy makers in developed economies see merit in supporting the innovative abilities of technology entrepreneurs. It is hoped that from these highly–educated entrepreneur(s), new technology and service–based firms (NTBFs) can emerge. Indeed empirical evidence suggests that it is fast-growing young firms (Gazelles) which provide the bulk of new employment growth (Henrekson & Johansson, 2010; Storey & Greene, 2010). Technology start-up incubators are one of a number of micro-policy interventions with which the state attempts to support these technology entrepreneurs to develop and commercialise their innovations. Incubators offer a range of services such as shared office accommodation, shared support services, business …

Communication Practices In Technology Companies., Ruth Casey, Marc Gallagher

Teaching Fellowships

It is contended that the skills or competencies that are required of business graduates by technology companies, range from the ability to communicate complex information about global issues in ways that are accessible to and connect with the general public, to problem-solving and project-based interaction. This represents a shift in the type of communication practice that now characterises the technology company, with its main focus on “agile” frameworks of teamwork. This report examines the context for this development, and explores the role of assessment and pedagogy in preparing the student for these communication competencies, from the perspective of the technology …

Supporting Sustainability Through Developing A Learning Network Among Traditional Food Producers: Applications Of Action Learning, Paul Coughlan, David Coghlan, Denise O'Leary, Clare Rigg, Doireann Barrett

Articles

Purpose: The chapter describes and reflects upon an EU-funded research initiative, TRADEIT, which has attempted to develop a learning network among European traditional food producers as one way of contributing to the economic sustainability of the ventures, the social sustainability of the food’s regional character, and the environmental sustainability of food production through the use of traditional methods.

Design/methodology/approach: The chapter describes TRADEIT before moving on to an exploration of learning in organizations and networks. It outlines the action learning research methodology developed and implemented to explore the development of a learning network in TRADEIT. A single case history …

Resolving The Policy Paradox: The Case Of Biofuel Production In Ireland, Alan Gilmer, Mark J. Mcgarrity, Vivienne Byers

Articles

Purpose – The purpose of this paper is to determine the status of policy design and policy implementation in the biofuel sector in Ireland. The focus of the work addresses the overarching operational context of the biofuel sector in Ireland and the role of different actors in shaping and resolving inconsistencies in policy outlook and practice. Design/methodology/approach – This study used a qualitative research approach involving a series of semi-structured interviews with members of the relevant sub-groups concerned. This study sought to address two questions – whether current or proposed policy is likely to affect consumption of indigenous biofuel feedstocks …

The Agency Of Meetings As Systemic Process In The Constitution Of Organizations: Insights From A Longitudinal Study And Bifocal Analysis Of An Organizations Meetings, Martin Duffy

Doctoral

Guided by a systemic and processual perspective, this research considers meetings as a collective organizational phenomenon and analyses how they contribute to the constitution of organizations. Longitudinal immersion as a participant observer in one organization's 'river of discourse' prompted initial abductive theory development to conceptualize meetings as a collective phenomenon, rather than studying them as individual-centered events. Preliminary analysis conducted during data recording indicated collective agency that could not be attributed to individual meetings, nor to the intentionality of meeting participants. Subsequent bifocal analysis of the meetings' discourse data reveals modes of meeting connectivity that reflect and contribute to their …

Performance Management In Irish Public And Private Sector Organisations: Moving Towards Multicultural Performance Management Practice, Kevin Paul Corbett

Conference papers

The purpose of this paper is to analyse how performance management (PM) has evolved to its current presence in Ireland as a sophisticated management tool. This paper will focus on intercultural and cross-cultural PM, its communication and training in the process in Ireland. This paper will examine its practice in the Irish private and public sectors and will also analyse a study on low-skilled employment of predominately migrant labour in Dublin. This paper will make a case for the roll out of PM to all sectors of the Irish workforce, including temporary and contract workers.

An Integrated Approach Of Multi-Objective Optimization Model For Evaluating New Supporting Program In Irish Hospitals, Wael Rashwan, Heba Habib, Amr Arisha, Garry Courtney, Sean Kennelly

Conference papers

Hospitals are witnessing an inexorable growth in emergency admissions, which results in overcrowding and a poorer patient experience. The Acute Medicine Program (AMP) is one of the programs developed by the Irish health authority aimed at improving patient experience. To review the AMP intervention, this study applies a model that integrates three analytical approaches: simulation, multivariate factor analysis and multi-objective optimization. The simulation identified 14 different factors affecting five responses that were used to develop a Design of Experiments (DoE). Multivariate factor analysis used the DoE to determine the factors creating ‘bottlenecks’, such as downstream resources. The multi-objective optimization model, …

Be An Advocate For Others, Unless You Are A Man: Backlash Against Gender-Atypical Male Job Candidates, Janine Bosak, Clara Kulich, Laurie Rudman, Mary Kinahan

Conference Papers

Previous research shows that gender vanguards (individuals who demonstrate gender-atypical skills and behavior) suffer backlash in the form of social and economic penalties (Rudman & Phelan, 2008). This study examined backlash against female and male job applicants who were either gender-atypical or typical. Professionals (N = 149) evaluated female or male managerial applicants for internal promotion described in their performance review as showing either self-advocacy or advocacy on behalf of their team. Atypical, other-advocating men were judged to be low on agency and competence and penalized with job dismissal. Serial mediation analysis demonstrated that, compared with other-advocating women, other-advocating men …

Project Management In A Commercial Environment, Ann Murphy

The ITB Journal

Projects are proposed as a result of creative ideas and as responses to problems and planning. While relatively small projects can be managed on an informal basis, complex projects require formal project management in order to achieve specific objectives, obtain and allocate resources in an efficient and effective manner, meet allocated budgets, and ensure that critical time schedules are met. This paper examines the principal elements of project management by analysing the key roles which Project Managers play, the roles with which the Project Manager must interact, the methods available for the definition, monitoring, control and closure of the project …

An Analytical Representation Of Flexible Resource Allocation In Hospitals, Michael Thorwarth, Wael Rashwan, Amr Arisha

Articles

Non-linear processes within complex systems are difficult to predict. Using discrete event simulation (DES) models can be helpful for presenting the uncertainty level embedded within these processes. However, the interpretations of the resulting outcomes can be challenging to analyze. This is evident when experimenting with simulation models, and therefore requires the adaptation of existing models. Introducing cyclic entities such as interconnected resources to the simulation model adds a new level of complexity to the model. In practical cases, decision makers often demand a model that enables them to make quick decisions with less complexity involved. However, these individuals still want …

Responsible Sales And Service Of Alcohol For The Tourism, Hospitality And Retail Industries, James Peter Murphy

Books/Book Chapters

The safe service of alcohol is of vital importance to those in the food and beverage industry - failure to act responsibly can result in fines, loss of license and the potential closure of the business. Responsible sale and service of alcohol (RSA) is important for all levels of the hospitality, tourism and retail service industries to minimise the risk of alcohol-related problems associated with the use and abuse of alcohol by any person. Management and all staff who sell or supply alcohol must promote and support a safer environment for alcohol to be consumed in a professional and responsible …

An Action Plan For Implementing Responsible Management Education In Business Schools In The Uk And Ireland, Maeve O'Connell, Lorraine Sweeney

Other resources

Recent corporate scandals have resulted in criticism of business schools for graduating students who put too much emphasis on shareholder value and profit maximisation but neglect the broader social and environmental context in which businesses operate. The Principles for Responsible Management (PRME) are a set of voluntary standards developed in 2007 under the coordination of the UN Global Compact, to address weaknesses in ethical education. This paper reviews the context of the PRME principles and UK and Irish school signatories’ approaches to implementation through a review of their reports to PRME to outline the range of options available to a …

Understanding The Dynamic Behaviour Of Three Echelon Retail Supply Chain Disruptions, John Crowe, Mohammed Mesabbah, Amr Arisha

Conference papers

It is often taken for granted that the right products will be available to buy in retail outlets 7 days a week, 52 weeks a year. Challenges in achieving this continued on-shelf availability range from recession hit demand patterns to cost reduction driven strategies. Irish government initiatives to brand the country as a sustainable, reliable provider of food retail supply chains has resulted in increased importance on decision maker accuracy. The vulnerability of retail supply chain’s (RSC) to disruption is another catalyst in the complexity of the decision making process and a more robust understanding of disruption behavior is needed. …

Procurement In Property And Construction - A Review Of Practises Under Taken By A Medium Size Contractor In Ireland, Charles Mitchell

Other Resources

3B Contracting Limited is a privately owned building and civil engineering firm on the east coast of Ireland. The company works predominately within the east Leinster region. The company falls into the category of being a small to medium size contracting company.

The procurement function is carried out by a number of small departments. Procurement is a key function for securing value for money and ensuring the successful continuation of the company.

Most projects tendered are done so using the traditional method of design-bid-build and as a result the subsequent sub-contract packages are secured in a similar manner. All plant …

Remote Risk Assessment: A Case Study Using Scope Software, Maria Chiara Leva, Farzad Naghdali, Noral Balfe, Marko Gerbec, Micaela De Michela

Articles

A thorough risk assessment requires input from experts in both safety analyses and the system under analysis. The cost of collecting together the required expertise for a short risk assessment may mean that for some small and medium enterprises (SME), the risk assessment is not deemed worthwhile or is completed using a generic form. This is despite the possible safety and performance benefits that can be identified via a thorough risk assessment. This paper presents a case study of a risk assessment on a rare periodic inspection & maintenance procedure planned by a LPG storage and distribution company in Slovenia. …

A System Dynamics View Of The Acute Bed Blockage Problem In The Irish Healthcare System, Waleed Abo Hamad, Wael Rashwan, Amr Arisha

Articles

Global population ageing is creating immense pressures on hospitals and other healthcare services, compromising their abilities to meet the growing demand from elderly patients. Current demand–supply gaps result in prolonged waiting times in emergency departments (EDs), and several studies have focused on improving ED performance. However, the overcrowding in EDs generally stems from delayed patient flows to inpatient wards – which are congested with inpatients waiting for beds in post-acute facilities. This problem of bed blocking in acute hospitals causes substantial cost burdens on hospitals. This study presents a system dynamics methodology to model the dynamic flow of elderly patients …

A Review Of Knowledge Management In The Public Sector: A Taxonomy, Paul J. Mc Evoy, Amr Arisha, Mohamed Ragab

Conference papers

Purpose – Public organisations today face management challenges to cope with current markets in what’s known as a knowledge era. They primarily face adaptive challenges. Changes in communities, markets, business behaviour, competition, and most importantly technology around the globe are forcing all organisations to clarify their strengths, develop knowledge strategies, and learn new ways of managing their human capital. Governmental organisations also exhibit tendencies towards unusual and bureaucratic cultures mired in hierarchical structures, which create peculiar challenges that confront Knowledge Management (KM) efforts within the public sector. As public firms attempt to effectively manage their knowledge, organisational culture and structure …

Evaluating Hrd Programmes, Sue Mulhall

Books/Book Chapters

No abstract provided.

Modeling Behaviour Of Nurses In Clinical Medical Unit In University Hospital: Burnout Implications, Wael Rashwan, Amr Arisha

Conference papers

High demand of healthcare services due to changes in population demography, technological and medical advancements, budget limitations have direct effect on medical staff and medical organizations in particularly hospitals. One of the major issues confronting the healthcare system is staff behavior when they get close to 'burnout' level. This study identifies factors affecting nurses' behavior and its impact on patients experience time using system dynamics. A particular focus is given to nurses in one of the medical clinical units in one of the largest hospitals in Ireland. Armed with a comprehensive system dynamic model that revolves around the staff stresses, …

An Integrated Lean Assessment Framework For Tyre Distribution Industry, Amr Arisha, Amr Mahfouz

Conference papers

Given the vital role of distribution units within the supply chains, this research aims to develop a comprehensive lean assessment framework that integrates Modelling and Simulation with Value Stream Mapping (VSM) and Data Envelopment Analysis (DEA) to assess the ‘leanness’ level in distribution business. The framework is applied on a distribution centre of a leading European company in the tyre manufacturing and distribution business. The framework helps decision makers to evaluate the effect of two lean distribution practices – Pull Order Replenishment and Class-Based Storage Policy – on company’s performances and is also used as a leanness Self-Assessment Tool.

Using Sequential Mixed Methods In Enterprise Policy Evaluation. Special Mixed Methods Edition., Anthony Paul Buckley

Articles

How might policy instruments contribute to indigenous firm growth and how can the effects of these instruments be evaluated at both firm and policy level? This paper illustrates how a mixed methods research design and data analysis strategy can pragmatically address the research questions outlined above. The advantages and challenges of employing quantitative research methods (what happened?) followed by confirmatory qualitative research methods (how and why did it happen?) in a multiphase sequential explanatory design is explored. The data analysis strategy is firstly to analyse the data generated from a ‘before and after’ quasi-experiment (with statistical controls), then data from …

An Empirical Estimation Of Statistical Inferences For System Dynamics Model Parameters, Mohammed Mesabbah, Wael Rashwan, Amr Arisha

Conference papers

For system dynamics simulation (SD) models, an estimation of statistical distributions for uncertain parameters is crucial. These distributions could be used for testing models sensitivity, quality of policies, and/or estimating confidence intervals for these parameters. Assumptions related to normality, independence and constant variation are often misapplied in dynamic simulation. Bootstrapping holds a considerable theoretical advantage when used with non-Gaussian data for estimating empirical distributions for unknown parameters. Although it is a widely acceptable approach, it has had only limited use in system dynamics applications. This paper introduces an application of Direct Residual Bootstrapping (DRBS) for statistical inference in system dynamic …

National Hospitality Conference 2014: A Report, James Peter Murphy

Reports

The 2014 National Hospitality Conference took place on November 3^rd and was held at the Four Seasons Hotel, Ballsbridge, Dublin. The main theme of this year’s conference was ‘Preparing for growth’ , DIT Bar Studies students from the School of Culinary Arts & Food Technology joined delegates in debating and discussing the significant issues surrounding the conference theme.

Integrating Simulation Modelling And Value Stream Mapping For Leaner Capacity Planning Of An Emergency Department, Esmat Swallmeh, Ayman Tobail, Waleed Abo-Hamad, James Gray, Amr Arisha

Conference papers

Recently, the application of lean thinking in healthcare has grown significantly in response to rising demand, caused by population growth, ageing and high expectations of service quality. However, insufficient justifications and lack of quantifiable evidence are the main obstacles to convince healthcare executives to adopt lean philosophies. This paper presents a real application of the successful implementation of a methodology that integrates Value Stream Mapping (VSM) and simulation modelling to improve an emergency department (ED) of a University hospital in Dublin. Appling lean approach in operations will minimize the patient waiting time and improve service time. VSM points out to …

Optimization Of Resources To Improve Patient Experience In The New Emergency Department Of Mater Hospital Dublin, Heba Habib, Waleed Abo-Hamad, Amr Arisha

Conference papers

Healthcare systems globally are facing capacity issues due to the increased demand of health services, the high cost of resources and the level of quality anticipated of service providers. Emergency Departments (ED) are the most pressurized unit in healthcare systems due to uncertainty in demand and limited resources allocated. Mater Hospital (one of leading hospitals) in Dublin has built a new (state-of-the-art) unit for ED yet faced an issue in resourcing the unit to optimize performance. This paper presents an integrated solution to optimize the capacity of the new ED before opening to public and examine improvement interventions in the …

Institutionalizing Industrial Development: The Cases Of Ireland And Taiwan, Paul Donnelly

Conference papers

Both Ireland and Taiwan are considered to have experienced “economic miracles” that, ex ante, could not have been predicted when the two countries started along the road of industrial development in the late 1940s / early 1950s through to the end of the 1960s. Taking the view that industrial development does not appear as a ready formed institution, as an essence that always-already existed, what is of interest in this paper is the work of institutionalizing or institutionalization as an on-going process. Accordingly, and through the lens of actor-network theory (ANT), the paper follows how both countries structured/organized themselves to …

A Typology Of Middle Manager Strategic Activity: An Exploration In An International Business Context, Dónal O’Brien

Doctoral

There is a growing body of literature which recognises the strategic importance of middle managers (Westney, 1990, Kanter, 1982, Balogun, 2003, Balogun et al., 2011, Tippmann et al., 2013). Through enactment of strategic activities, middle managers influence how strategy develops in organisations (Aherne et al., 2014). Floyd and Wooldridge (1992) developed a model of upward and downward strategic activity which has been the basis for much of the research on middle managers. However, recent developments have highlighted the limitations in only researching upward and downward strategic activities (Rouleau and Balogun, 2011). Middle managers are engaged with interfaces above and below …

Reducing Conflict And Violence In Hospitality Establishments., James Peter Murphy

Conference papers

Bar owners and staff members must be more concerned about safety and security issues. This is the result of a variety of factors, most notably recent legislative changes at national and international level and the subsequent high costs of assaults (including costs relating to litigation and compensation). Poor health, safety and security standards place staff members and customers at risk of serious injury if not death; employers suffer in terms of lost productivity and potentially higher premiums and the morale of the staff, as well as the industrial relations climate in the bar, can be adversely affected. At a minimum, …

Waste Management And Energy Recovery: A Significant Business Issue, James Peter Murphy

Conference papers

Waste Management and energy recovery has become a significant business issue for hospitality establishments in recent years. Hospitality establishments have to be more concerned about waste in their businesses and be able to adopt systems to reduce, reuse and recover waste. This challenge is the result of a variety of factors, most notably the charges involved in waste removal and cost of every businesses energy needs. Costs have grown dramatically, landfill capacity has become increasingly scarce and expensive. Stringent legislation has been introduced around the world to ensure optimum waste management and energy recovery practices in hospitality businesses. Opportunities have …