Business Administration, Management, and Operations Commons^™

Paint-Your-Own Pottery Case Study, Lisa Morin

New England Journal of Entrepreneurship

There are currently more than seventy paint-your-own pottery shops in the United States. Although the concept of such studios is fairly new in New England, they have been in existence on the West Coast for years.

The Changing Context Of Practice, Stephen M. Brown

WCBT Faculty Publications

Environmental and organizational changes are putting new demands on training. Training must change to support new organizational structures within a complex and changing business and social environment.

Evaluation of training must be multilevel, customer focused, and support continuous improvement of training.The challenge is to provide meaningful data that enables assessment of customer satisfaction, business impact, and return on investment.

The Organizational Action Research Model, Morton Elfenbein, Stephen M. Brown, Kim H. Knight

WCBT Faculty Publications

This chapter proposes a paradigm, which empowers practitioners to practice research to meet their needs and to advance the profession to which they belong. It proposes the integration of practitioner and researcher role as an alternative to the fragmented model that currently exists. In doing so, it draws much from the past tradition of the action researchers as well as the science approach espoused by others. In this way, the needs of individual managers to evaluate their espoused theories and their theories-in-use can be undertaken so that their organizations can function more realistically and can respond more effectively to the …

Factors Associated With Emergency Room Choice Among Medicare Patients, Judith L. Mack, Karen M. File, Jeffrey E. Horwitz, Russ Alan Prince

WCBT Faculty Publications

Changing macroenvironmental factors have caused hospital administrators to reassess their positions across all service lines and market segments. This pilot study explores relationships among the service experience, satisfaction and future patronage decisions among 368 Medicare patients, an often overlooked segmaent, who were recent users of a hospital emergency room.

Making Sense Of Wage And Salary Surveys, Leonard N. Persson

WCBT Faculty Publications

This article provides the reader with guidance on the effective selection and use of wage and salary surveys to assure the availability of accurate data to which the firm's rates of pay can be compared. This paper has concentrated on the need for and method of careful selection of survey data, with the intent of assuring the greatest possible degree of comparability and accuracy in the data, prior to statistical analysis. The method of selection is important because even the most careful analysis of bad data produces only more bad data.