Business Commons^™

Big Data Decision Making, Mark Mallinger, Matt Stefl

Marketing & Business Law Faculty Works

The process we use to gather information in making decisions can be as important as the decisions themselves. Do you rely more on sophisticated analytics or intuition? Using a self-report exercise, this article assists the reader in recognizing their decision-making style and offers a framework to enhance the process.

Table Of Contents

Journal of International Technology and Information Management

No abstract provided.

From The Desk Of The Editor

Journal of International Technology and Information Management

No abstract provided.

Transformational Leadership Principles Within Small Businesses, Tiffany Suzanne Mckinnon-Russell

Walden Dissertations and Doctoral Studies

Small businesses in the United States experience a high rate of failure. The purpose of this phenomenological study was to identify and explore consistent strategies small business owners in Harrisburg, Pennsylvania used to lead successful companies. Transformational leadership theory formed the conceptual framework for this study. A mixed purposive sample of 20 small business owners participated in semistructured face- to-face and telephone interviews. Each of the participants possessed a minimum of 3 years of successful business operation and employed fewer than 500 individuals. Using Moustakas' modified van Kaam analyses, 6 main themes emerged: characteristics and experiences, leadership behaviors, managing operations, …

The Relationship Between Customer Relationship Management Usage, Customer Satisfaction, And Revenue, Robert Lee Simmons

Walden Dissertations and Doctoral Studies

Given that analysts expect companies to invest $22 billion in Customer Relationship Management (CRM) systems by 2017, it is critical that leaders understand the impact of CRM on their bottom line. The purpose of this correlational study was to investigate potential relationships between the independent variables of customer satisfaction and CRM utilization on the dependent variable of business revenue. The service-profit chain formed the theoretical framework for this study. The study population included 203 service branches for an industrial equipment manufacturer in North America. The service director for the subject organization provided the data for the study via data extracts …

Managing Negative Comments Posted On Social Media, Darci Wagner

Walden Dissertations and Doctoral Studies

Consumers use social media to share their service experiences, positive and negative. Some organizations lack strategies to respond to the negative comments, which can inhibit service recovery and harm the success of the organization. The purpose of this case study was to explore strategies used by social media managers to manage negative comments posted on social media sites. The study's conceptual framework was social exchange theory. Participants in Central Ohio were recruited through e-mail. Data were gathered by observing 2 social media marketers manage social media and by interviewing social media managers. Secondary data from the organization displayed the engagement …

Physician Participation In Crowdsourcing: Effect Of Intrinsic And Extrinsic Motivation, Rod Gene Brace

Walden Dissertations and Doctoral Studies

Physicians must participate in developing medical protocols to ensure that medical best practices are adopted for patients' social benefit. Healthcare leaders have struggled to gain sufficient physician participation in developing medical protocols. Using technology-based crowdsourcing to assimilate knowledge from physicians may help healthcare managers improve medical protocol development. Using self-determination theory, this quantitative causal-comparative design aimed to determine whether differences in intrinsic and extrinsic motivation existed among the 132 participating physicians who did or did not participate in developing medical protocols in a crowdsourcing environment. Participants were recruited by e-mail through an independent physician association. Motivation levels were measured by …

When Does Six Sigma Reduce Defects And Increase Efficiencies?, Richard Jay Sands

Walden Dissertations and Doctoral Studies

A field research-based statistical study was used to investigate successes and failures of Six Sigma methodologies based projects. Six Sigma methodologies require that projects be designed, planned, and implemented using techniques specifically designed to achieve desired benefits that are based on the method's key drivers for project success. This study addressed an identified gap in the literature that Six Sigma projects do not fail because of Six Sigma methodologies, but that the projects can fail because of deficient support processes. Six Sigma projects that do not achieve the desired benefits are often labeled as "fads". Research questions related to management …

Brazilian Women Entrepreneurs: Exploring Strategies For Building Sustainable Business Organizations, Maria Ana Church

Walden Dissertations and Doctoral Studies

Brazilians create an average of 1.2 million new registered enterprises annually, but some struggle to keep their business in operation. Thirty percent of the new ventures are unable to survive the first year, and 58% go out of business after the first 5 years. The goal of this phenomenological study was to explore the perceptions of Brazilian women entrepreneurs concerning the strategies needed to build sustainable business organizations in Brazil. The individual concepts of sustainable development, sustainability, business strategies, and business models served as the theoretical foundations for the study. Data were collected via in-depth interviews with 20 women entrepreneurs …

Strategy As Interaction:The Dynamics Between Strategy Execution Effectiveness And Organizational Interactions During Strategy Implementation, Stanley Omeike

Student Scholarship

Organizations have for long used strategy as a springboard for actualization of their strategic intent. The body of knowledge around strategy formulation is well established, but there is less clarity as to how organizations implement strategy to close the gap between their intent and reality. This research seeks to understand how organizations engage in strategy execution so as to reduce the “execution gap”. We uncover patterns in strategic practices with a view to conceptualize how gap reduction happens and what mechanisms influence it. We identify a number of dynamic environmental forces and mutually recursive organizational factors that mutually influence organization’s …

Volunteers: Their Role In The Management Of The Visitor And Pilgrimage Experience, Peter Wiltshier

International Journal of Religious Tourism and Pilgrimage

This paper examines the key conditions and parameters for management under which volunteers perform a valuable service to visitors in the context of sacred or secular visits to specific key sites. The paper considers consumers as visitors for sacred and secular purposes; it is situated at the CathedralchurchofAll SaintsinDerby,England. It is based on the premise that satisfied consumers will spread the word of how well expectations were exceeded by perceptions. It is further based on the premise that resources provided for tour guiding, visitor support and explanation and information provision by volunteers are exceptionally well located and an integral part …

Binoculars: Management Strategies In Film, Kamryn Fall

Liberal Arts and Engineering Studies

No abstract provided.

An Inquiry Into The Aviation Management Education Paradigm Shift, Matthew P. Earnhardt, Jason M. Newcomer, Daryl V. Watkins, James W. Marion

International Journal of Aviation, Aeronautics, and Aerospace

Working adults with four-year degrees from accredited colleges or universities earn, on average, almost three times more than individuals without a degree. This pay gap led Newcomer and his colleagues to study attitudes of aviation and aerospace managers towards education. That study found that managers valued education in new hires, even though they did not deem it critical to their own positions. That finding indicated a potential paradigm shift towards the perceived value of education in the industry.

In the current qualitative, phenomenological research, we interviewed 14 managers from various capacities within the aviation and aerospace industries to determine the …

Understanding Perceptions And Attitudes To Risk In The Tourism Industry, Anthony Clayton, Lourdes Cisneros Mustelier, Maximiliano E. Korstanje

International Journal of Religious Tourism and Pilgrimage

An increasingly complex and rapidly-evolving array of risks presents one of the greatest challenges for decision-makers in all sectors, including the transport and tourism industry. The prospects of an international destination can be profoundly damaged in minutes as a result of a major outbreak of infectious disease, a natural disaster or a terrorist incident. It is therefore vital to understand the changing nature of risk and the ways that risks are perceived and understood, especially as people tend to respond to the perception of risks rather than actual risks, which means that their responses are not always rational and can …

Transportation Management In Kosovo, Teuta Kryeziu, Besjana Kryeziu, Egzon Kryeziu

UBT International Conference

In this paper we are dealing with scientific management of transport in Kosovo The main aim of this research paper is how management made transport in Kosovo, management of roads, railway management, management of air transport. Kosovo roads categorization: international, regional, as roads are paved and asphalted for the year 2012 - 2013, international road is a public road that, with international act is classified road network of international, highways public road officially categorized as a Main Road , connecting two or more cities and which can serve as links with the neighboring countries, regional Roads public road officially categorized …

Educational Impact On Business And Management With Special View In Gjakova Municipality, Zymer Tafaj, Driton Imami

UBT International Conference

This work elaborates the topic of effects of education in business and management with special view in Gjakova municipality, businesses these that are experiencing periods of after war transition reflecting attitudes of owners and managers how they perceive effects of education in business evolution and sustainability of businesses that they are governing. This work elaborates the topic effects of education in business and management with special view in Gjakova municipality, also it is shown what is the effect of education in creating an effective management structure, also actions that are taken from managers for educating their staff in order to …

November 2014, Inland Empire Business Journal

Inland Empire Business Journal

The 3 Major Sins of Sales Management It’s a

simple fact of business: Without sales, no one else

downstream can do their jobs. To ensure continued

growth, Jack Daly says the people at the top must

avoid the following 3 major sins of sales

management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

How Do Trustworthy Leaders Behave? Roderick

Kramer has found that 8 out of 10 report being

burned at least once because they trusted too …

Faculty Perspectives On The Inclusion Of Spirituality Topics In Nonsectarian Leadership And Management Education Programs, Peter E. Williams, Stuart Allen

School of Educational Leadership

The purpose of this study was to explore faculty views on the inclusion of spiritual topics in graduate leadership and management programs, focusing on faculty experiences, perceived benefits and challenges, and teaching methods and principles in use. We interviewed twelve faculty members in leadership or management programs from eleven nonsectarian universities. Participants discussed eight benefits including the opportunity for whole person growth and skill development that would benefit leaders in a global workplace. Eight barriers to such inclusion were identified such as proselytizing and the misuse of power. The sampled instructors also made some suggestions for how to include spirituality …

October 2014, Inland Empire Business Journal

Inland Empire Business Journal

New Data Shows Riverside-San

Bernardino-Ontario is a Leading

Metropolitan Area for Exports The

U.S. Department of Commerce’s International

Trade Administration announced new export

data that shows merchandise exports from

the Riverside-San Bernardino-Ontario

Metropolitan area totaled a record $9.6 billion,

an increase of 20 percent or $1.6 billion from

2012 to 2013. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Why It’s Important for Business Owners to

Get Out of the Office and Participate in

Conversations Gabie Boko …

The Impact Of Symbiotic Visions: Increasing Engagement And Motivation Through Vision Alignment, Jodi Berg

Student Scholarship

It is believed that symbiotic visions can drive employees and organizations toward a common objective based on the premise that people will attain a higher level of motivation and engagement when they are working toward a personal purpose. The field of organizational development has been aspiring to help organizations and people align their vision for decades without much, if any, empirical support for the assumption that alignment helps. This qualitative study examines the impact of a company's aspirational vision statement, or higher purpose, on motivating and engaging employees. The presence and lack of congruency between senior managers' personal callings and …

September 2014, Inland Empire Business Journal

Inland Empire Business Journal

Checking Account Transparency Report: How Easily Can Consumers Shop for a Checking Account Online?

There are more than 100 million

checking accounts in the U.S. and close to nine out of

10 households have an existing account. Having

access to and understanding the costs associated

with checking accounts is essential for consumers. . . . . 3

You Can Negotiate Anything: 13 Negotiating Techniques Taught at the Wharton School of Business

Everything is open for negotiation—

even prices, schedules, and product offerings that

seem carved in stone. No one has to just accept

what’s offered…..but first you must hone your …

July 2014, Inland Empire Business Journal

Inland Empire Business Journal

Does the Economic Big Picture Drive Your

Decisions? Three “Context Clues” Leaders Should

Never Ignore How can your company’s leaders

make better decisions where challenges are concerned?

Some of those decisions have short-term consequences

while others will affect the business for much longer.

Ron Scherer and Joel Naroff points out three clues

leaders should never ignore. . . . . . . . . . . . . . . . . . . . . 7

Talk Your Way to the Top: Why Old-School

Communication Skills are the Competitive Edge

New Grads Need Geoffrey Tumlin advises new

grads not …

Summer 2014, College Of Business And Public Administration

IMPACT Magazine

Table of Contents:

Future Events 4

AACSB Reaccreditation 5

Gifts and Grants 6

Department Highlights 8

Public Adminsitration 9

Management 10

Centers of Excellence 12

Inland Empire Center for Entrepreneurship 14

Students Create Impact 15

New Faculty and Staff 17

CSUSB Alumni 18

Playing To Win: Dynamics Of Teams That Innovate, Suzanne Piotrowski

Student Scholarship

Innovation is critical for establishing and maintaining competitive advantage for today's organizations. The majority of organizational innovation occurs within teams established for the specific purpose of creating novel products and services. Innovation team research to date has focused largely on top-level management teams instead of on the teams within the organization charged with the task of innovating. As organization leaders seek better ways to initiate, develop and sustain innovation capabilities within their organizations, research on such teams has grown. To date this research has attended to elements of creative, learning and other knowledge creation processes. In contrast, relatively little attention …

Aviation Managers’ Perspective On The Importance Of Education, Jason M. Newcomer, James W. Marion Jr, Matthew P. Earnhardt

International Journal of Aviation, Aeronautics, and Aerospace

The U.S. Department of Labor reported that working adults with at least a four-year college degree earned an annual average salary of $63,400 compared to the $24,300 salary of high school graduates with no college. The purpose of this quantitative non-experimental study was to survey managers in the U.S. aviation industry to describe their perspective on how education has impacted them. Following a robust review of the literature, we analyzed the responses from 103 managers’ and discovered that there is a significant association between degree importance and level of education among aviation managers that has application to professional practice. The …

June 2014, Inland Empire Business Journal

Inland Empire Business Journal

Michael Spence: China’s Rising Middle Michael

Spence explains how a slowing Chinese economy

could be good for China—and for the rest of us. . . . . . 3

Are Your Employees Sabotaging Your Company’s

Accountability? Ten Bottom-Line-Busting Behaviors

to Watch Out For Authors Julie Miller and Brian

Bedford share 10 employee “types” whose attitudes

and actions are sabotaging your company’s

accountability, costing you money, and sending

customers running for the hills. . . . . . . . . . . . . . . . . . 6

13 of the Biggest Mistakes Entrepreneurs Make

(That May Not …

State Of Nonprofits Annual Report: 2014, Mary Jo Schumann, Jennifer Amanda Jones, Kim Hunt, Christina Mitchell, Svetlana Krasynska, Laura Deitrick

State of Nonprofits and Philanthropy in San Diego

For the second consecutive year, the State of Nonprofits Annual Report chronicles the capacity, contributions, and overall economic health and well-being of the San Diego nonprofit sector over time.

It also documents the current state of the nonprofit sector in San Diego County based on perspectives of local nonprofit leaders in 2013.

The findings presented in this report are a culmination of various sources and represent different perspectives. Together, they help tell the story of the nonprofit sector in San Diego County (subsequently referred to as San Diego).

Appropriation Or Participation Of The Individual In Knowledge Management, Isabel D. W. Rechberg, Jawad Syed

Publications and Research

Purpose- This review paper examines whether there is a tendency towards appropriation or participation of the individual in the literature of knowledge management (KM).

Design/methodology/approach- This is a literature review paper. In terms of approach, appropriation in this paper is referred to as the KM tasks assigned to individual employees by the management whereas participation is referred to as KM tasks determined jointly by individuals and management.

Findings- The review suggests that while the participation of individuals is seen as important for KM, the KM discourse and practice is visibly oriented towards the appropriation of individual employees and their knowledge …

Impact Of The Ceo Effect On Premiums In Mergers And Acquisitions, Caitlin Duncan

Honors Scholar Theses

The rationale behind a merger or acquisition is to improve the financial performance of the acquiring firm. Many factors go into the the valuation of a company and consequently the premium paid.

This paper will examine what impact upper management, specifically the CEO, has on the valuation of a company during mergers and acquisitions. This impact, called the CEO effect, will be central to the paper. Different valuation methods of this effect, as well as firm valuations, will be analyzed and considered. Specifically, how the CEO effect affects the premium paid by the acquiring firm will be the main focus. …

May 2014, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

Is Employee Cynicism Killing Your Culture?

Strategic Ways to Re-Configure It Around Trust

Rich Karlgaard says employee cynicism is a red flag

signaling a serious dearth of trust—and explains

what you can do to fix it. . . . . . . . . . . . . . . . . . . . . . . 11

3 Lessons on Retirement Planning From 2 Classic

Cars An old story from car aficionado David

Rosell holds valuable lessons on retirement planning. . 26

Exit Planning: The Necessary Beast—

Due Diligence No experienced buyer purchases

a company …