Business Commons^™

Towards A Center For Modeling And Simulation: The Case For Jordan, Ghaith Rabadi, Hazem Kaylani, Joseph Barjis (Ed.), Murali Mohan Narasipuram (Ed.), Ghaith Rabadi (Ed.), Jolita Ralyt (Ed.), Pierluigi Plebani (Ed.)

Engineering Management & Systems Engineering Faculty Publications

Modeling and Simulation (M&S) has recently become an important area that is pursued by many researchers and practitioners due to the role it plays in understanding complex systems and problems. We have therefore witnessed the establishment of many M&S organizations in the last two decades especially in the more developed world. Less developed countries are starting to recognize the need for such capability especially that the problems they face are not less complex. In this paper, we present a preliminary study towards a business plan for establishing a scientific center for Modeling, Analysis, Simulation and Animation in Jordan (JoSAMA) and …

An Appraisal Of The Optimal Conditions For Successful Technology Transfer To A Low Technology Industry: The Case Of Publicly Funded Food Research In Ireland, Paul O'Reilly, Maeve Henchion

Conference Papers

Operating in an environment characterised by significant economic, political and social change, the requirement for scientific-based innovation is critical for the food industry. The current low level of R&D in the sector, and a growing recognition that companies need to look to knowledge sources outside as well as inside the firm to successfully innovate, brings the need for enhanced leveraging of publicly funded food research into focus. This paper presents the findings of a mixed methods approach. This consists of twenty case studies of completed publicly funded projects, ten of which had achieved technology transfer and ten which had failed …

Electronic Tendering: Recognising A More Effective Use Of Information Communications Technology In The Irish Construction Industry, Larry O'Connell

Masters

When undertaking a traditional tender in Ireland, computer applications are heavily relied upon. Documents, from drawings to Bills of Quantities, are created with an array of computer applications. These documents are subsequently exchanged from surveying firms to a number of main contractors and, additionally, from the main contractors to subcontractors. However, even though the documents have originated in an electronic
form, the majority of the documents are communicated in a paper format. Therefore, with each new communication between the parties more paperwork is created. This system of communication is inefficient and process gains can be made through the utilization of …

Toward A General Theory Of Csr’S: The Roles Of Beneficence, Profitability, Insurance, And Industry Heterogeneity, Paul C. Godfrey, Nile Hatch, Jared M. Hansen

Faculty Publications

Corporate social responsibility (CSR) is a tortured concept. A number of alternative definitions of the construct exist at the theoretical level, and much debate surrounds the meaning (and its related implications for practice) of the term. Empirically, CSR research reaches few remarkable conclusions. In this article, the authors reconceptualize CSR into a number of discrete corporate social responsibilities (CSRs), each of which can have a positive or negative social impact, and each of which has an endogenous managerially driven component and an exogenous stakeholder-driven component. Using an industry-level sample drawn from the KLD database, the authors test the impact of …

Agenda: Best Practices For Community And Environmental Protection, University Of Colorado Boulder. Natural Resources Law Center. Intermountain Oil And Gas Bmp Project, Colorado. Oil And Gas Conservation Commission

Best Practices for Community and Environmental Protection (October 14)

The first Intermountain BMP Project workshop, sponsored by the Natural Resources Law Center and the Colorado Oil and Gas Conservation Commission, was held in Rifle, Colorado on October 14, 2009 at the Garfield County Fairground for over 170 participants.

Speakers from Federal, state and local governments, the community, industry and environmental consultants, and conservation groups focused presentations and discussion on a greater understanding of what Best Management Practices (BMPs) are appropriate to the western slope of Colorado and how they are integrated into developments.

Slides: Introduction To Constructive Engagement In The Oil And Gas Industry, Susan T. Wildau, Christopher W. Moore

Best Practices for Community and Environmental Protection (October 14)

Presenters: Susan T. Wildau and Christopher W. Moore, CDR Associates (Collaborative Decision Resources), Boulder, CO

22 slides

Customer Satisfaction Index Of Singapore: First Three Quarters Executive Summary 2009, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) is now in its third year, the results of the first three quarters of CSIS G 2009 were obtained from survey data gathered between April and August 2009. The six sectors measured were: Retail, Food and beverage, Info-communications, Education, Transportation and logistics, Tourism, hotels and accommodation services.

Customer Satisfaction Index Of Singapore: Executive Summary 2008, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Institute of Service Excellence at Singapore Management University (ISES) was appointed by the Singapore Workforce Development Agency (WDA) to implement and maintain an annual benchmark for the services sectors in Singapore. The Customer Satisfaction Index of Singapore (CSISG) was first launched in April 2008 based on data collected from a nationwide survey conducted in 2007. In this second year, the results of CSISG 2008 were derived from the survey data gathered between November 2008 and January 2009.

Metropolitan Report - March 2009, Division Of Business And Economic Research, College Of Business Administration, University Of New Orleans

UNO Metropolitan Report (1986-2017)

No abstract provided.

Metropolitan Report - December 2008, Division Of Business And Economic Research, College Of Business Administration, University Of New Orleans

UNO Metropolitan Report (1986-2017)

No abstract provided.

Customer Satisfaction Index Of Singapore: Executive Summary 2007, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Institute of Service Excellence at Singapore Management University was appointed by the Workforce Development Agency (WDA) to implement and maintain an annual benchmark for service related industries in Singapore. The 2007 Customer Satisfaction Index of Singapore (CSISG 2007) is based on data from a nationwide survey conducted between May 1 and July 23 2007. This survey was designed by the National Quality Research Center (NQRC) at the University of Michigan and modeled after the American Customer Satisfaction Index (ACSI).

Can E-Learning Be Used To Further Improve The Learning Experience To Better Prepare Students For Work In Industry, Eileen O'Donnell

Other resources

In the context of this study, the term e-learning refers to the use of an e-learning platform as an enhancement to traditional teaching methods in the form of blended learning. The term industry is used here in a generic sense i.e. a form of employment that will remunerate the employee. This dissertation sets out to explore the hypothesis ‘Can e-learning be used to further improve the learning experience, to better prepare students for work in industry?’ The theoretical framework consists of empirical research to identify the conclusions drawn by others who have previously explored similar hypotheses. Initially a Survey of …

Metropolitan Report - April 2008, Division Of Business And Economic Research, College Of Business Administration, University Of New Orleans

UNO Metropolitan Report (1986-2017)

No abstract provided.

Seniors And Information Technology: Are We Shrinking The Digital Divide?, Mark E. Mcmurtrey, Ronald E. Mcgaughey, James R. Downey

Journal of International Technology and Information Management

The “digital divide” has been present in the field of information technology (IT) since the inception of the digital computer. Throughout the course of history, one group (or more) has had better access to computer and information technology than another faction. For example: rich versus poor, young versus old, advanced societies versus less developed countries, etc. This disparity has existed for a variety of reasons, among them political, cultural, economic and even class or socioeconomic in nature. This paper examines one particular component of this phenomenon, the “gray divide” pertaining to the use of IT by our elderly, or senior …

Linking Information Technology And Competitive Strategy: Evidence From China’S Third-Party Logistics Industry, Fujun Lai, Dahui Li, Qiang Wang

Journal of International Technology and Information Management

This study examined how information technology (IT) influences competitive strategies of third- party logistics (3PL) providers in mainland China. First, we examined the influences of IT on the firm’s IT advantage over its competitors. Second, the relationship between IT and competitive strategy was examined. The results show that IT has a significant influence on a firm’s IT advantage and its competitive strategy.

A Quantitative Model For Crm Performance Evaluations, Sanjeev K. Bordoloi, Prabhu Aggarwal, Tom Tobin

Journal of International Technology and Information Management

This paper identifies important performance measurements for the operation of CRM units in the call center industry, and then uses Data Envelopment Analysis (DEA) to compare the performances of a selected set of call centers. The results provide several managerial insights that will assist CRM managers in effective decision making, especially in the areas of increasing efficiencies and improving customer service. Overall, this paper contributes towards managing resources and processes that would aid in the acquisition and support of information technology within a firm.

Small And Medium Enterprises And The Environment: Barriers, Drivers, Innovation And Best Practice: A Review Of The Literature, Beth Walker, Janice Redmond, Lynnaire Sheridan, Calvin Wang, Ute Goeft

Research outputs pre 2011

Small and medium enterprises are the largest business sector in every economy in the world 1, and generate the majority (up to 60%) of global economic output2. In the Australian context, a small business or enterprise is one that employs up to 20 staff while a small and medium sized enterprise (an SME) is a business that employs up to 200 staff. By this definition, more than 99% of all actively trading businesses (more than 1.95 million enterprises) in Australia are SMEs3 . There is a growing body of research supporting the need for SMEs to become engaged in the …

Metropolitan Report - August 2007, Division Of Business And Economic Research, College Of Business Administration, University Of New Orleans

UNO Metropolitan Report (1986-2017)

No abstract provided.

Strategic Alliances In Greek Mobile Telephony, Ioanna Stoili, Anastasios A. Economides

Journal of International Technology and Information Management

The mobile telephony market is a very competitive market. Mobile telephony companies try to expand by forming strategic alliances with companies from various industries. The objective of this paper is to analyze the motives, the actions and the results of the collaborations and alliances of two Greek mobile telephony companies (Cosmote and Vodafone Hellas). In addition, this paper illustrates examples of how the technology change and the technological convergence (Internet, computers, and mobile telephony) affected and activated the proliferation of these alliances. The entry of I-mode and Vodafone Live! in the Greek market caused an increase in the number of …

Internet Industry Competition Dynamics: Peering Limitations, Exposure, And Counter Strategies, Seungjae Shin, Jack E. Tucci

Journal of International Technology and Information Management

The Internet industry is vertically integrated with Internet Backbone Providers (IBPs) and Internet Service Providers (ISPs.) Although there are many ISPs and IBPs in each stream, both markets are considered independent oligopolies in that there are a few dominant competitors in each market. It is generally accepted that the Internet industry structure has evolved into a four-tier hierarchical structure. The synergistic and codependent nature of the Internet industry is the key element in understanding the competitive environment in which both IBP’s and ISP’s cooperate. Peering is an efficient way to exchange traffic freely within the access tier, nevertheless competitive constraints …

Final Report : Bellevue Sustainable Industry Project, Beth Walker, Janice Redmond, Ute Goeft

Research outputs pre 2011

This report is the result of a grant from the W A Waste Management Board's Waste Management and Recycling Fund to investigate the attitudes and practices of Bellevue business owner-managers to environmental issues and waste management since 2005. In 2005 data was collected to provide baseline information of the level of business interest in the environment and waste management practices in the Bellevue industrial area. After. the analysis of that data was reported, an intervention program was implemented by the Swan Catchment Council. The intervention program included the following...

Metropolitan Report - August 2006, Division Of Business And Economic Research, College Of Business Administration, University Of New Orleans

UNO Metropolitan Report (1986-2017)

No abstract provided.

A Comprehensive Study On The Differences In Erp Implementation Between Manufacturing And Service Industry, Farshad Salimi, Ben Dankbaar, Reggie Davidrajuh

Journal of International Technology and Information Management

In the first part, this paper presents a review of current literatures on key critical success factors (KCSFs) and their inevitable relative links with ERP benefits, project (strategic) goals and objectives in ERP implementation; this literature review searches for the available KCSFs in two sectors: manufacturing and service industry. The second part of paper looks into the available literature on differences in manufacturing and service industry. From these differences we deduct that there are differences in ERP implementation between manufacturing and services.

Supply Chain Management In The Pharmaceutical Industry: The Key To Further Enhancing Shareholder Value, Edward Sweeney

Practitioner Journals

No abstract provided.

An Exploration Of The Internationalisation Process Of Irish Indigenous Software Smes, Kathy Keeney

Masters

From meagre beginnings in the 1970s, the Irish software industry has emerged as one of the most interesting, exciting and successful Irish internationally traded service industries. Some thirty years later, the industry is still characterised by high levels of international trade activity, through niche market orientation and innovative and flexible management. Through an exploration of the internationalisation process in the context of Irish indigenous software firms, this thesis seeks to understand how this process of international expansion occurs, the barriers encountered throughout the process, future challenges for the industry and the use of strategic partnership activities as a facilitator in …

Internet Technology In 2010: The Issue Of Ipv6 Adoption In The U.S.A., Garry L. White, Jaymeen R. Shah, James R. Cook

Journal of International Technology and Information Management

Computer industry literature suggests that IPv4 Internet addresses are likely to have been depleted by the year 2010, and at least Asia and Europe will be using the new IPv6 Internet addresses. Literature also suggests that the U.S.A. is lagging behind Asia and Europe with the implementation of IPv6. Empirical data supporting the fact that the U.S.A. is lagging behind is not available in the literature. This paper presents the issues regarding IPv6, reasons why Asia and Europe are implementing IPv6, and why the U.S.A. is lagging behind. Empirical data is presented to support the literature’s suggestion that the U.S.A. …

Cbd Economic Enhancement Project : Final Report, Beth Walker, Beverley Webster, Anna Wildy

Research outputs pre 2011

The City of J oondalup engaged the Small & Medium Enterprise Research Centre at Edith Cowan University to review the activities of the business community in the Central Business District (CBD) in order to support the City's strategic development plan. This report provides data to inform the future strategic decisions for the City concerning how it will grow and develop its CBD. The project aimed to identify the key indicators of current economic activity within the CBD, which could then be used to assist in the development of a more targeted approach to continuous growth and development strategies for the …

Supply Chain Learning In The 3pl Industry: Lessons From An Irish Case, Pietro Evangelista, Alfonso Morvillo, Renato Passaro, Edward Sweeney

Conference papers

The logistics service market is currently going through a fundamental transition. Globalisation of industrial and trade activities, mergers, acquisitions and alliances and the increasing role of ICT are rapidly transforming the 3PL industry and demanding new strategic perspectives of companies in the industry. Becoming closer to customers and continuously adapting products and services, represent potentially successful approaches to the development of competitive edge – by understanding changing market dynamics allows 3PLs to develop innovation in the services offered and leads to improved profitability. To this end knowledge resources and learning processes increasingly represent key elements within the evolving framework of …

Small Business Smart Business: Final Report, Beth Walker, Beverley Webster

Research outputs pre 2011

The Small Business Smart Business (SBSB) program is in it's fifth year of operation and while acknowledging the changes that have occurred to SBSB over the past five years, it was determined that a review of the effectiveness of SBSB in connecting small business to the VET system would be of benefit in planning for SBSB in 2005 and beyond.

The SBSB program was initially designed to provide eligible small businesses with a training voucher valued up to $200.00 towards approved training and was aimed at improving the productivity of their business. Emphasis was placed on ensuring a wide range …

An Investigation Of The Irish Road Haulage Industry’S External Environment, Eoin Plant, Declan Allen, Edward Sweeney

Conference papers

The movement of goods is of critical importance to an economy, especially one, which is dependent on international trade such as Ireland. Considering Irelands distribution of manufacturing and other organisations throughout the country, many firms are dependent upon road haulage effectiveness and efficiency.

In recent times there has been somewhat of a growing unease in the road haulage industry in relation to increasing cost, squeezing profit margins even tighter. An understanding of the Irish road haulier’s business environment would undoubtedly shed greater light onto their situation. The paper addresses this issue with an analysis of the industry’s competitive environment.

The …