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Articles 31 - 33 of 33

Full-Text Articles in Business

Understanding Service Quality And Relationship Quality In Is Outsourcing: Client Orientation & Promotion, Project Management Effectiveness, And The Task-Technology-Structure Fit, Subrata Chakrabarty, Dwayne Whitten, Kenneth W. Green Dec 2007

Understanding Service Quality And Relationship Quality In Is Outsourcing: Client Orientation & Promotion, Project Management Effectiveness, And The Task-Technology-Structure Fit, Subrata Chakrabarty, Dwayne Whitten, Kenneth W. Green

Subrata Chakrabarty

A national survey of firms that participated in outsourcing relationships was conducted, and service quality and relationship quality were found to be significantly and positively related to each other and both had a significant impact on user satisfaction. However, the intricacies of the causal effects between the two autonomous constructs, service quality and relationship quality, are a source of interest. In post-analysis theory building, we give a conceptual model that proposes that the positive causal effect of service quality on relationship quality would be positively moderated by the client orientation and promotion effectiveness of the vendor, while the positive causal …


Virtuelle Organisation - Konzept, Realität Und Umsetzung, Rainer Alt, Christine Legner, Hubert Oesterle Feb 2005

Virtuelle Organisation - Konzept, Realität Und Umsetzung, Rainer Alt, Christine Legner, Hubert Oesterle

Hubert Oesterle

No abstract provided.


Kooperationsprozesse Und Echtzeitmanagement, Enrico Senger, Hubert Oesterle Dec 2003

Kooperationsprozesse Und Echtzeitmanagement, Enrico Senger, Hubert Oesterle

Hubert Oesterle

No abstract provided.