Business Commons^™

Preparing The Hospitality And Tourism Workforce For The Future Of Work, Arthur Huang

Rosen Research Review

The economic restructuring necessitated by the Covid-19 pandemic has ignited a fundamental transformation of the US workforce driven by powerful digital technologies. No sector has been hit harder than the hospitality and tourism industry (H&T), and no industry has more to gain from reinvention. H&T employs about 32% of the US labor force; however, workers’ wages, benefits, and career support are among the lowest of all industries. Moreover, research shows that numerous jobs in H&T are susceptible to automation due to advancements in artificial intelligence (AI). The fears related to job loss resulting from applying advanced technology, such as AI, …

Rising From The Ashes Of Covid-19 Will Need A Sharp Focus On The Numbers, Manuel Rivera, Murat Kizildag, Robertico Croes

Rosen Research Review

If there is one sector that cannot move 'online', it is accommodation, and SLEs (small lodging establishments) have taken a merciless beating from COVID-19. Typically family-owned and managed, they have relatively high capital costs and overheads which means that even when revenues stop coming in, those liabilities still have to be met. This study by Dr. Manuel Rivera, Dr. Murat Kizildag, and Dr. Robertico Croes, of the Rosen College of Hospitality Management, shows how a detailed break-even analysis can inform a business’s strategy for survival within the important SLE sector.

How Could Robots Improve The Customer Experience At A Theme Park, Ady Milman, Dr. Asli Tasci, Tingting Zhang

Rosen Research Review

Technology is moving fast, and accordingly, robots are being successfully integrated into several hospitality organizations to improve customer experiences. Theme parks could benefit from robots, to provide efficient and cost-effective services. Yet, there is a lack of research investigating customer perceptions of robots in theme parks. Dr. Ady Milman, Dr. Asli Tasci, and Dr. Tingting Zhang, from UCF Rosen College of Hospitality Management, conducted the first investigation into how certain robotic qualities influence customer’s perceptions of and loyalty to the theme park. Their research could inform the future integration of robot technology into theme parks.

Managers From Hell In The Hospitality Industry, Fevzi Okumus

Rosen Research Review

The majority of employees are disaffected with their work and not engaged in their place of employment. This is a surprising but statistically validated fact revealed in a Gallup poll, and it has prompted Rosen College researchers to investigate how far it applies to hospitality. In what is thought to be the first study to look at the problem in the industry, research by Dr. Fevzi Okumus and his two former Ph.D. students reveal what hospitality employees have to say about "managers from Hell," and what this means for the sector.

The Power Of E-Commerce In The Hotel Industry, Nan Hua, Wei Wei, Ahmet Ozturk

Rosen Research Review

With continuous developments in information technology leading to increasingly sophisticated and fickle customers, the hotel industry is under pressure to invest in e-commerce capabilities. But is it a worthwhile investment or are loyalty programs enough to drive profitable repeat visits? Dr. Nan Hua, Dr. Wei Wei, and Dr. Ahmet Ozturk from the Rosen College of Hospitality Management, University of Central Florida, investigate the synergy between e-commerce, customer loyalty programs, and hotel operating performance.

Households' Net Financial Wealth As A Determinant Of Tourism Demand Cycles: Evidence From Us Travel To Selected Caribbean Destinations, Jorge Ridderstaat

Rosen Research Review

Dr. Jorge Ridderstaat from Rosen College of Hospitality Management introduces the concept of net financial wealth as a determinant of tourism demand. His investigation provides theoretical propositions for policymakers by studying how cycles of household net finances affect tourism demand. He focuses on three destinations: Aruba, Barbados, and Jamaica. The findings reveal that the influence of net financial wealth on tourism demand is context-based and is specific to households, cycles, and countries, across both time and probability dimensions.

Dick Pope Sr. Institute For Tourism Studies, Rosen College Of Hospitality Management

Rosen Research Review

The Dick Pope Sr. Institute for Tourism Studies is based at at the University of Central Florida.

Rosen College Hosts Five Important Journals In The Hospitality & Tourism Field, Rosen College Of Hospitality Management

Rosen Research Review

This page highlights five hospitality journals founded and/or edited by Rosen College of Hospitality Management faculty members.

Rosen Library And Stars: Shining A Light On The Past And Illuminating The Future Of Hospitality & Tourism Industry Research, Susan Vernon-Devlin, Tim Bottorff

Rosen Research Review

The Rosen College Library's print and electronic collections are rich and tailored to the college’s unique programs and degrees, but that’s just the start of what makes it unique. From access to materials both old and new, to reference support for researchers, to partnerships with industry organizations, to conducive spaces for work and study, the Rosen College Library is an integral part of the Rosen College's research mission and success.

From Bloom To Bust: Harmful Algae Blooms And Their Impacts On The Waterfront Economy, Sergio Alvarez

Rosen Research Review

The true costs of harmful algae blooms (HABs) and the mechanics that determine their socio-economic impacts are for the most part unknown. Florida’s 2017–2019 red tide (Karenia brevis) bloom is a historical case study of the ever-growing threats to coastal welfare posed by HABs. A new research project at Rosen College of Hospitality Management has this at its heart. The central objective of the project is the identification of direct, indirect, and induced socioeconomic impacts caused by the 2017–2019 K. brevis bloom in Florida.

Valuing The Negative Impacts Of Harmful Algae Blooms, Sergio Alvarez

Rosen Research Review

Ecological disturbances can impact several ecosystem services, including cultural services such as outdoor recreation opportunities. In Florida, one ecological disturbance that is negatively impacting recreation is the occurrence of harmful algae blooms. In recent work, Dr. Sergio Alvarez at UCF Rosen College of Hospitality Management has assessed the impact that harmful algae blooms have on human wellbeing by using random utility models to estimate changes in the value of recreation in coastal ecosystems resulting from these blooms. The results indicate that harmful algae blooms, which reduced boating access between June and September 2018, may have resulted in losses of up …

Tourism Competitiveness And Human Development, Robertico Croes, Jorge Ridderstaat, Valeriya Shapoval

Rosen Research Review

What motivates tourists to choose one destination over another and how does tourism impact those who live in tourist areas? As more parts of the world begin to reopen after the devastating health, social, and economic impacts they have suffered due to the COVID-19 pandemic, the time is right to consider the link between tourism competitiveness and human development. New research led by Rosen College's Associate Dean Dr. Robertico Croes, Dr. Jorge Ridderstaat and Dr. Valeriya Shapoval presents a new theory and typology.

Sustainability And Hospitality: People, Planet And Prosperity, Alan Fyall

Rosen Research Review

An interview with Jared Meyers, Chairman, Legacy Vacation Resorts, a Certified B Corporation, by Alan Fyall

Going 'Above And Beyond' In Stressful Customer Interaction, Xiaoxiao Fu, Youcheng Wang

Rosen Research Review

Rosen College researchers Dr. Xiaoxiao Fu and Dr. Youcheng Wang, along with a collaborator, have undertaken vital research to identify critical factors which heighten employee stress within the hospitality industry. Their research focuses specifically on the stresses associated with 'boundary-spanning' roles, where an employee is required to meet the expectations of both the organization and the customer. The research team go beyond previous attempts at understanding stress, utilizing motivational and emotional theories to shed new light on the nuances of hospitality stress. They also identify stress-protective factors that managers can leverage to reduce the negative impact of stress and motivate …

Assessing Telemedicine Outcomes With Hospitality Principles, Wei Wei, Yunying (Susan) Zhong

Rosen Research Review

Hospitality as a concept has relevance across many industries of service provision, including the health care sector. The COVID-19 pandemic has had a major impact on the way in which patients access health care from their service providers. In this study, Dr. Wei Wei and Dr. Yun Ying (Susan) Zhong build a predictive model outlining the most important factors in enabling patients to experience positive emotional outcomes during telemedicine encounters.

The Effect Of Audit Quality On Reducing Earnings Management Practices: An Applied Study To Palestinian Banks - Public Shareholding, Dr. Majdi Wael Alkababji

Journal of the Arab American University مجلة الجامعة العربية الامريكية للبحوث

This study aimed to investigate the existence of the earnings management practices of the public shareholding Palestinian banks listed in Palestine Exchange (PEX), and tests the impact of auditing quality factors represented by the audit fees, audit size (Big 4), size of bank and leverage ratio of bank on reducing the earnings management practices. To achieve the objectives of the study, the researcher used Modified Jones Model, which focuses on measuring the total accruals of the measurement of earnings management practices. The sample of the study consisted of the six public shareholding banks in Palestine during 2014-2016.The results of the …

Predicting Financial Failure Using The Financial Indicators "An Empirical Study On The Services Sector Companies Listed On The Palestine Stock Exchange", Dr. Khaled Hasan Zubdeh

Journal of the Arab American University مجلة الجامعة العربية الامريكية للبحوث

The objective of this study was to examine the predictability of companies' failures by developing a mathematical model consisting of a set of financial ratios. In order to reach precise scientific results, the statistical analysis (SPSS) program was used and the financial data of the companies were subjected to multiple discrimination analysis for the fiscal years 2010-2017. The study was applied to the companies of the services sector listed on the Palestine Stock Exchange, that are ten companies out of 48 public companies listed on the Palestine Stock Exchange in all sectors. The researcher reached to a mathematical model consisting …

Improving The Bank Account Opening Process Using Lean Six Sigma Methodology At Palestine Islamic Bank- Case Study, Bara’ Al-Refai

Journal of the Arab American University مجلة الجامعة العربية الامريكية للبحوث

The purpose of this project is to improve the bank account opening process and save the time of opening a new bank account at Palestine Islamic Bank (PIB) by at least 20%, using Lean Six Sigma (LSS) methodology. To achieve this, the researcher used value tools of the LSS to gather data on the key measures for the account opening process in accordance with the DMAIC Methodology (Define, Measure, Analyze, Improve and Control), and the root causes for the extra-long time required to open a new bank account. The results showed that the implemented test at Al-Bireh branch has reduced …

Lifting An Li, Fg, And/Or Ur Support Program Off The Ground During Covid-19: Successes And Lessons Learned, Lenz Kaspar Bayas, Lisa A. Giacumo, Chantel Early, Kendra Rishell Peterson, Arvin Farid, Briceland Mclaughlin, Donald Plumlee, Mojtaba Sadegh, Tammi Vacha-Haase

Organizational Performance and Workplace Learning Faculty Publications and Presentations

Researchers describe a need for increased access to and transitional support into STEM graduate education for low-income, academically talented, first-generation and/or underrepresented and minority (LIATFirstGenURM) students. In October 2019, we were awarded an NSF scholarship grant to build infrastructure and provide support to low-income, academically talented, firs-generation, underrepresented, and minority (LIATFirstGenURM) graduate engineering students. As part of the internal evaluation of the program, we interviewed seven enrolled and funded graduate student beneficiaries to determine if they encountered any barriers during their recruitment and first semester of graduate study. Additionally, we asked them what support they valued most. We found that …

2021-July-26-Quillen College Of Medicine Co-Hosting Screening Of Black Men In White Coats, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY  (July 26, 2021) – East Tennessee State University Quillen College of Medicine is partnering with Carver Recreation Center and the City of Johnson City to host a screening of “Black Men in White Coats,” a documentary that seeks to increase the number of black men in the field of medicine.

The free screening and discussion will be Thursday, July 29 from 6-8 p.m. at Carver Recreation Center, 322 W. Watauga Avenue, Johnson City.

It is open to people of all ages, and organizers hope that students, parents, grandparents, leaders and educators will attend. In addition to the movie, …

2021-July-26-Dr. Keith Johnson Is Newest Asee Fellow, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY (July 26, 2021) — Dr. Keith Johnson, vice president for Equity and Inclusion and chair of the Department of Engineering, Engineering Technology and Surveying at East Tennessee State University, has been selected as one of nine new fellows to the American Society for Engineering Education (ASEE).

“I was delighted to receive notice that I have been awarded such a prestigious recognition. When I was a junior faculty member starting out at ETSU, I always admired the folks who were chosen for their outstanding contributions to the Engineering and Engineering Education disciplines,” said Johnson. “Their contributions were so outstanding …

Making Memories: A Consumer-Based Model Of Authenticity Applied To Living History Sites, Muhammet Kesgin, Babak Taheri, Rajendran S. Murthy, Juilee Decker, Martin Joseph Gannon

Articles

Purpose: Underpinned by the consumer-based model of authenticity (CBA), this study investigated whether leisure involvement, object-based and existential authenticity, host sincerity, and engagement stimulate positive memorable visitor experiences in a distinctive commercial hospitality setting: a living history site. Methodology: Quantitative data were gathered from living history site visitors (n=1004), with partial least squares structural equation modelling used to test the hypothesized relationships. Findings: The results confirm the inclusion of the hypothesized relationships between leisure involvement, sincerity, and authenticity, relative to engagement and subsequent memorability. The findings suggest that engagement can be a predictor of positive memorable experience, contingent on CBA …

Impact Of Financial Distress, Firm Size, Fixed Asset Intensity, And Inventory Intensity On Tax Aggressiveness, Amalia Ahdiyah, Dedik Nur Triyanto

Journal of Accounting Auditing and Business

This study analyses the impact of financial distress, firm size, fixed asset intensity, and inventory intensity on tax aggressiveness in consumer products companies listed in the Indonesia Stock Exchange (IDX) from 2015-2019. The total population of listed consumer products companies was forty-one. The technique of sampling used is purposive sampling. In total, twenty-seven companies were obtained with 135 data set for five years. This study used quantitative methods, and the data analysis technique in this study was panel data regression analysis. This study indicates that financial distress, firm size, fixed asset intensity, and inventory intensity simultaneously affect tax aggressiveness. Meanwhile, …

Real-World Applications For Analytics Teaching And Learning, Anita Lee-Post

Marketing & Supply Chain Textbook Gallery

This document provides learning-by-doing materials for Analytics software skill development using SAS JMP. It integrates Analytics concepts and techniques with real-world scenarios based on the COVID-19 pandemic to illustrate how real-world data can be transformed into actionable insights to offer decision support for COVID-19 related issues. A holistic treatment of the Analytics process from data acquisition and cleansing to data analysis and interpretation is emphasized using five studies:

1. Characterize COVID-19 mortality demographic risk factors,
2. Visualize COVID-19 mortality demographics,
3. Conduct COVID-19 mortality time series forecasting,
4. Predict COVID-19 mortality, and
5. Analyze COVID-19 vaccine acceptance, uptake, and experiences.

Each study is structured with …

2021-July-23-Big-Time Railroading Returns To Carter Railroad Museum, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY (July 23, 2021) – The free-admission George L. Carter Railroad Museum, located in the Campus Center Building of East Tennessee State University, will highlight some of the most distinctive railroads that ever existed in America as the 2021 Heritage Day program continues. 

“Non-Stop Northeast” is the name of the July 31 event that will focus on the important lines north of Washington, D.C. and east of the gateway city of Buffalo, New York. Known as the metropolitan corridor, these were, and remain, some of the highest-density transportation routes in the world centered on New York, Philadelphia, Baltimore and …

Editorial: Semantic Algorithms In The Assessment Of Attitudes And Personality, Jan Ketil Arnulf, Kai R. Larson, Oyvind Lund Martinsen, Kim F. Nimon

Human Resource Development Faculty Publications and Presentations

Editorial on the Research Topic Semantic Algorithms in the Assessment of Attitudes and Personality

Staff Council Agenda, Georgia Southern University

Staff Council Meeting Minutes & Agendas

• Call to Order
• Consent Agenda
• Presidential Updates and Comments I Dr. Kyle Marrero
• Information Sharing and Gossip
• Human Resources Updates I Rebecca Carroll
• Treasurer Report I Matthew Pulliam
• Committee Reports
• Old Business
• New Business
• Important Dates and Announcements
• Adjournment

Extension Administrators’ Perspectives On Employee Competencies And Characteristics, Jeremy Elliott-Engel, Donna Westfall-Rudd, Megan Seibel, Eric Kaufman, Rama Radhakrishna

Journal of Extension

Extension administrators discussed the competencies and characteristics of Extension professionals as they explored how Extension will need adapt to changing clientele, both in who they are and how they want to receive information. Extension education curriculum is not fully preparing future Extension employees in all required competencies, falling short on use of technology, diversity and pluralism, volunteer development, marketing, and public relations, risk management, and the community development process. Additionally, the Extension educator workforce development pipeline is not preparing a demographically representative population, leaving state administrators struggling to hire prepared professionals, especially those with in-culture competency (e.g., racial and ethnic …

Promotion Of Religious Tourism Sites On Facebook By Ntos, Sonja Zlatanov, Jovan Popesku

International Journal of Religious Tourism and Pilgrimage

Tourism related to religious sites and festivals, pilgrimage and spirituality is considered an extremely important sector of the tourism market. The true value of religious sites lies in supporting basic tourism products outside pilgrimage destinations, as churches, cathedrals and monasteries attract many visitors, including those who are not travelling for religious purposes only. For tourists who are not driven by religious motives, religious sites are no different than any other tourism attraction – they need to attract tourists’ attention in order for them to decide to include those sites in their future trip. Therefore, appropriate promotion of religious sites is …

An Exploration Of The Theological Tensions In The Use Of Churches For Events, Ruth Dowson (Rev.)

International Journal of Religious Tourism and Pilgrimage

The increasing prevalence of events within leisure and business activities (Dowson & Lamond, 2017), is reflected in the models of engagement by church organisations with their congregations and visitors. This increasing need for venues for events has brought about a new concept of ‘venuefication’ (Dowson & Lamond, 2017), which means that it is possible for any building, space or site to become a venue for an event. The growth of the experience economy in which consumers are moving from amassing possessions to acquiring experiences (Wood, 2009) influences a trend towards the Eventization of faith (Dowson 2018). For churches and other …