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Articles 1 - 30 of 60
Full-Text Articles in Business
The Role Of Strategic Planning In The Performance Of Small Professional Service Firms: A Research Note, Steven French, Stephen Kelly, Jennifer Harrison
The Role Of Strategic Planning In The Performance Of Small Professional Service Firms: A Research Note, Steven French, Stephen Kelly, Jennifer Harrison
Adjunct Professor Stephen J Kelly
Using a sample of small, regional professional service firms, this paper investigates relationships between firm performance and aspects of strategic planning. Constructs measuring vision, mission, latent abilities, competitor orientation and market orientation are identified using exploratory factor analysis and respondents categorised as non-planners, informal planners, formal planners and sophisticated planners. Multiple performance measures were used to assess the relationship between these factors and categories and firm performance. While no significant relationship between the performance measures and factors is identified, a significant relationship between net profit and informal planning emerges. These mixed results bring into question the value of the classical …
Human Resource Development And 'Casualisation' In Hotels And Resorts In Eastern Australia: Getting The Best To The Customer?, Grant Cairncross, Stephen Kelly
Human Resource Development And 'Casualisation' In Hotels And Resorts In Eastern Australia: Getting The Best To The Customer?, Grant Cairncross, Stephen Kelly
Adjunct Professor Stephen J Kelly
This paper provides an analysis of human resource development and knowledge capital management relations practices used by hotels and resorts in 2007. The study examined the employment instruments used, methods of employee recruitment, selection, staff turnover trends, remuneration policies, attitudes to knowledge capital and the application of service quality measurement. The findings indicate that larger foreign-owned organisations have adopted more innovative approaches than smaller Australian-owned hotels and resorts, while skill shortages and generational attitude changes have driven more inventive retention strategies in both groups. It was also found that in spite of the adoption of more enlightened human resource strategies, …
Image Formation Information Sources And An Iconic Australian Tourist Destination, Janet Hanlan, Stephen Kelly
Image Formation Information Sources And An Iconic Australian Tourist Destination, Janet Hanlan, Stephen Kelly
Adjunct Professor Stephen J Kelly
Tourist destination brand image is a major influencing factor in traveller destination choice. This exploaratory research into the information sources form which destination brand image evolves provides insights which have the potential to improve tourism destination brand development strategies. In-depth interview with 21 international backpackers on Australia's northern NSW coast indicate that mainstream media play little or no part in the formation of respondents' image of the coastal destination of Byron Bay. Rather, word of mouth and autonomous independent information sources were the key media through which respondents formed their image of this iconic Australian tourist destination. Findings also show …
Venture Capital In Regional New South Wales, Margaret Drever, Stephen Kelly, Jeremy Buultjens, Rod Leane
Venture Capital In Regional New South Wales, Margaret Drever, Stephen Kelly, Jeremy Buultjens, Rod Leane
Adjunct Professor Stephen J Kelly
No abstract provided.
Entrepreneurs And Venture Capital: Attitudes And Understanding In New Zealand And Australia, Dean Prebble, Stephen Kelly
Entrepreneurs And Venture Capital: Attitudes And Understanding In New Zealand And Australia, Dean Prebble, Stephen Kelly
Adjunct Professor Stephen J Kelly
No abstract provided.
Venture Capital Across The Ditch: How Australian And New Zealand Firms View The Vc Option, Stephen Kelly, Dean Prebble
Venture Capital Across The Ditch: How Australian And New Zealand Firms View The Vc Option, Stephen Kelly, Dean Prebble
Adjunct Professor Stephen J Kelly
No abstract provided.
Foreign Market Entry And Sustained Competitiveness By Australian Smes, Stephen Kelly
Foreign Market Entry And Sustained Competitiveness By Australian Smes, Stephen Kelly
Adjunct Professor Stephen J Kelly
Develops a model for foreign market entry and sustained competitiveness by Australian small and medium sized enterprises (SMEs), particularly in relation to Indonesia.
Measuring Attitudinal Commitment In Business-To-Business Channels, Stephen Kelly
Measuring Attitudinal Commitment In Business-To-Business Channels, Stephen Kelly
Adjunct Professor Stephen J Kelly
While organizational behaviourists have largely adopted a three-component conceptualisation of attitudinal commitment, marketers continue exclusively to apply one- or two-component models. In this paper, the reliability and validity of one-, two- and three-component models of commitment are examined within a business-to-business context. The results indicate that the three-component model incorporating instrumental, affective and normative dimensions is superior on both substantive and empirical grounds. It is subsequently argued that marketing planners need to demand that marketing researchers are more precise when incorporating commitment into conceptual and empirical studies, and account for these distinct components either by explicitly including or omitting them. …
An Exploratory Investigation Into E-Tail Image Attributes Important To Repeat, Internet Savvy Customers, Simon Wilde, Stephen Kelly, Don Scott
An Exploratory Investigation Into E-Tail Image Attributes Important To Repeat, Internet Savvy Customers, Simon Wilde, Stephen Kelly, Don Scott
Adjunct Professor Stephen J Kelly
This paper offers results from an exploratory study investigating e-tail store image attributes important to repeat, internet savvy customers of a major Australian grocery e-tailer. The study was undertaken in response to a perceived need on the part of the e-tailer for a better understanding of how image operated on-line, and a review of extant literature which indicated that while retail store image in traditional bricks-and-mortar environments had been extensively investigated; limited empirical work involving consumers had been undertaken within the e-tail environment. Three components incorporating traditional and e-tail specific attributes were identified; core demands, institutional factors and information.
A Preliminary Investigation Into Associations Between Components Of Attitudinal Commitment And Relationship Benefits, Stephen Kelly, Don Scott
A Preliminary Investigation Into Associations Between Components Of Attitudinal Commitment And Relationship Benefits, Stephen Kelly, Don Scott
Adjunct Professor Stephen J Kelly
Findings from exploratory research examining antecedents and outcomes of instrumental, affective and normative commitment in a business-to-business setting are reported. Results suggest supplier generated relationship benefits that offer retailers a competitive advantage through cost leadership or differentiation influence instrumental commitment, while interpersonal relationship antecedents such as trust, satisfaction and absence of conflict influence affective and normative commitment. A theoretical model is offered illustrating these relationships and it is proposed that enhanced outcomes will be derived from channel strategies that focus with greater intent on maximising each dimension of commitment through identified antecedents. The vehicle for the study is relationships between …
Competition And Collaboration, Stephen Kelly
Competition And Collaboration, Stephen Kelly
Adjunct Professor Stephen J Kelly
No abstract provided.
Developing A Relationship Orientation, Stephen Kelly
Developing A Relationship Orientation, Stephen Kelly
Adjunct Professor Stephen J Kelly
No abstract provided.
Evaluating Lapsed Clients In The Health And Weight Loss Industry: The Challenge Of A Mature Market And The Need For A Relational Approach, Stephen Kelly, Jennifer Harrison
Evaluating Lapsed Clients In The Health And Weight Loss Industry: The Challenge Of A Mature Market And The Need For A Relational Approach, Stephen Kelly, Jennifer Harrison
Adjunct Professor Stephen J Kelly
No abstract provided.
A Conceptual Model Of Relationship Orientation, Stephen Kelly
A Conceptual Model Of Relationship Orientation, Stephen Kelly
Adjunct Professor Stephen J Kelly
No abstract provided.
Crafting Strategy In Dynamic Markets: The Case Of Small Software Businesses, Steven French, Stephen Kelly, Jennifer Harrison
Crafting Strategy In Dynamic Markets: The Case Of Small Software Businesses, Steven French, Stephen Kelly, Jennifer Harrison
Adjunct Professor Stephen J Kelly
No abstract provided.
An Exploratory Study Of Venture Capital In Regional Australia, Stephen Kelly, Margaret Drever, Jeremy Buultjens
An Exploratory Study Of Venture Capital In Regional Australia, Stephen Kelly, Margaret Drever, Jeremy Buultjens
Adjunct Professor Stephen J Kelly
No abstract provided.
Lapdogs Or Leaders? Small Business' Role In The Globalisation Of The Australian Economy, Damian Hine, Stephen Kelly
Lapdogs Or Leaders? Small Business' Role In The Globalisation Of The Australian Economy, Damian Hine, Stephen Kelly
Adjunct Professor Stephen J Kelly
No abstract provided.
Using Servqual As A Management Tool In The Provision Of Welfare Services, Stephen Kelly, Karen Mcfadyen, Jennifer Harrison
Using Servqual As A Management Tool In The Provision Of Welfare Services, Stephen Kelly, Karen Mcfadyen, Jennifer Harrison
Adjunct Professor Stephen J Kelly
No abstract provided.
Reframing Strategic Thinking: Emergence Beyond The Box, Stephen Kelly, Alexander Kouzmin
Reframing Strategic Thinking: Emergence Beyond The Box, Stephen Kelly, Alexander Kouzmin
Adjunct Professor Stephen J Kelly
No abstract provided.
Moral Hazards, Crisis, Bail Outs And E-Scads, Judy Johnston, Alexander Kouzmin, Kym Thorne, Stephen Kelly
Moral Hazards, Crisis, Bail Outs And E-Scads, Judy Johnston, Alexander Kouzmin, Kym Thorne, Stephen Kelly
Adjunct Professor Stephen J Kelly
No abstract provided.
Venture Capital In Regional Australia: Attitudes Toward Venture Capital Requirements Among Sme Principals And Their Advisors, Stephen Kelly, Jeremy Buultjens
Venture Capital In Regional Australia: Attitudes Toward Venture Capital Requirements Among Sme Principals And Their Advisors, Stephen Kelly, Jeremy Buultjens
Adjunct Professor Stephen J Kelly
This paper provides results from exploratory research examining attitudes of regional SME principals and their professional advisors toward venture capital and postulates how this may affect regional SME use of venture capital. The research was conducted as part of a larger project investigating relationships between venture capital, venture capitalists and regional SME development. Analysis using exploratory factor analysis identified three factors representing investment determinants, venture capital benefits and relationship issues, with SME principals and their advisors being cognisant of the importance of investment determinants but uncertain as to the benefits of venture capital and the role of interpersonal relationships. It …
Validating A Tri-Component Model Of Attitudinal Commitment, Stephen Kelly
Validating A Tri-Component Model Of Attitudinal Commitment, Stephen Kelly
Adjunct Professor Stephen J Kelly
No abstract provided.
Gold Coast It Capability Audit: Report To Gold Coast City Council, Jennifer Harrison, Stephen Kelly
Gold Coast It Capability Audit: Report To Gold Coast City Council, Jennifer Harrison, Stephen Kelly
Adjunct Professor Stephen J Kelly
No abstract provided.
Employment Arrangements And Managing Knowledge Capital In Hotels And Resorts In Eastern Australia: The Casualisation Conundrum, Grant Cairncross, Stephen Kelly
Employment Arrangements And Managing Knowledge Capital In Hotels And Resorts In Eastern Australia: The Casualisation Conundrum, Grant Cairncross, Stephen Kelly
Adjunct Professor Stephen J Kelly
No abstract provided.
Refocusing Corporate Strategy: Creating A Profit Orientation, Alan Preston, Stephen Kelly
Refocusing Corporate Strategy: Creating A Profit Orientation, Alan Preston, Stephen Kelly
Adjunct Professor Stephen J Kelly
The structure and effectiveness of a profit segmentation method designed to enhance a business’ understanding of the profit impact of strategic plans is investigated in this study. It is argued that a profit-centric segmentation-orientation is more effective in aligning organization resources for profit optimization than a simplistic fixation on market share, as it provides insight and direct correlation with two critical dimensions of organizational performance; the complex relationship between sales revenue and profitability and the architecture of market share and corporate profitability. Results from research that examined outcomes from the broad based adoption of this method by a large industrial …
Perceived Environmental Uncertainty's Effect On Commitment In Business-To-Business Channels, Jennifer Harrison, Stephen Kelly
Perceived Environmental Uncertainty's Effect On Commitment In Business-To-Business Channels, Jennifer Harrison, Stephen Kelly
Adjunct Professor Stephen J Kelly
Purpose: The purpose of this paper is to test the null hypothesis that there is no significant association between perceived environmental uncertainty (PEU) and a three component conceptualisation of commitment. Design/methodology/approach: Data were collected from owner/managers of community pharmacy businesses in New South Wales, Australia, with 268 responses analysed by confirmatory factor analysis to test a measurement model for each construct and a structural model to test the paper's hypothesis. Findings: The hypothesis was partially supported with results indicating that greater PEU is associated with lower instrumental and normative commitment. The association with affective commitment was more complex. No direct …
Bcu Staff Survey, Jennifer Harrison, Stephen Kelly
Bcu Staff Survey, Jennifer Harrison, Stephen Kelly
Adjunct Professor Stephen J Kelly
No abstract provided.
Business Realtionships And Perceived Environmental Uncertainty: Should I Stay Or Should I Go Now?, Jennifer Harrison, Stephen Kelly
Business Realtionships And Perceived Environmental Uncertainty: Should I Stay Or Should I Go Now?, Jennifer Harrison, Stephen Kelly
Adjunct Professor Stephen J Kelly
No abstract provided.
Planning: The Nexus Between Proactiveness And Innovation, Jennifer Harrison, Stephen Kelly
Planning: The Nexus Between Proactiveness And Innovation, Jennifer Harrison, Stephen Kelly
Adjunct Professor Stephen J Kelly
No abstract provided.
Housing Affordability On The Nsw North Coast: Report To Bananacoast Community Credit Union, Stephen Kelly, Quentin Croft, Pat Gillett, Allan Sheppard
Housing Affordability On The Nsw North Coast: Report To Bananacoast Community Credit Union, Stephen Kelly, Quentin Croft, Pat Gillett, Allan Sheppard
Adjunct Professor Stephen J Kelly
As a result of changes to housing policy in Australia over the last two decades the supply of affordable public rental housing has declined and its role has increasingly focused on meeting the housing needs of the most disadvantaged in the community. When combined with the dramatic increase in property prices over the past decade, which has far outstripped wages growth, the need for affordable housing for low to moderate income households has become ever more urgent.