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Full-Text Articles in Business
Human Resource Development And 'Casualisation' In Hotels And Resorts In Eastern Australia: Getting The Best To The Customer?, Grant Cairncross, Stephen Kelly
Human Resource Development And 'Casualisation' In Hotels And Resorts In Eastern Australia: Getting The Best To The Customer?, Grant Cairncross, Stephen Kelly
Adjunct Professor Stephen J Kelly
This paper provides an analysis of human resource development and knowledge capital management relations practices used by hotels and resorts in 2007. The study examined the employment instruments used, methods of employee recruitment, selection, staff turnover trends, remuneration policies, attitudes to knowledge capital and the application of service quality measurement. The findings indicate that larger foreign-owned organisations have adopted more innovative approaches than smaller Australian-owned hotels and resorts, while skill shortages and generational attitude changes have driven more inventive retention strategies in both groups. It was also found that in spite of the adoption of more enlightened human resource strategies, …
Using Servqual As A Management Tool In The Provision Of Welfare Services, Stephen Kelly, Karen Mcfadyen, Jennifer Harrison
Using Servqual As A Management Tool In The Provision Of Welfare Services, Stephen Kelly, Karen Mcfadyen, Jennifer Harrison
Adjunct Professor Stephen J Kelly
No abstract provided.
Reframing Strategic Thinking: Emergence Beyond The Box, Stephen Kelly, Alexander Kouzmin
Reframing Strategic Thinking: Emergence Beyond The Box, Stephen Kelly, Alexander Kouzmin
Adjunct Professor Stephen J Kelly
No abstract provided.
Moral Hazards, Crisis, Bail Outs And E-Scads, Judy Johnston, Alexander Kouzmin, Kym Thorne, Stephen Kelly
Moral Hazards, Crisis, Bail Outs And E-Scads, Judy Johnston, Alexander Kouzmin, Kym Thorne, Stephen Kelly
Adjunct Professor Stephen J Kelly
No abstract provided.
Refocusing Corporate Strategy: Creating A Profit Orientation, Alan Preston, Stephen Kelly
Refocusing Corporate Strategy: Creating A Profit Orientation, Alan Preston, Stephen Kelly
Adjunct Professor Stephen J Kelly
The structure and effectiveness of a profit segmentation method designed to enhance a business’ understanding of the profit impact of strategic plans is investigated in this study. It is argued that a profit-centric segmentation-orientation is more effective in aligning organization resources for profit optimization than a simplistic fixation on market share, as it provides insight and direct correlation with two critical dimensions of organizational performance; the complex relationship between sales revenue and profitability and the architecture of market share and corporate profitability. Results from research that examined outcomes from the broad based adoption of this method by a large industrial …
Business Realtionships And Perceived Environmental Uncertainty: Should I Stay Or Should I Go Now?, Jennifer Harrison, Stephen Kelly
Business Realtionships And Perceived Environmental Uncertainty: Should I Stay Or Should I Go Now?, Jennifer Harrison, Stephen Kelly
Adjunct Professor Stephen J Kelly
No abstract provided.
Planning: The Nexus Between Proactiveness And Innovation, Jennifer Harrison, Stephen Kelly
Planning: The Nexus Between Proactiveness And Innovation, Jennifer Harrison, Stephen Kelly
Adjunct Professor Stephen J Kelly
No abstract provided.
Strategy Beyond The Box: An Editorial Prologue, Stephen Kelly, Alexander Kouzmin
Strategy Beyond The Box: An Editorial Prologue, Stephen Kelly, Alexander Kouzmin
Adjunct Professor Stephen J Kelly
No abstract provided.