Open Access. Powered by Scholars. Published by Universities.®
- Discipline
-
- Social and Behavioral Sciences (444)
- Accounting (301)
- Business Administration, Management, and Operations (256)
- Education (185)
- Taxation (184)
-
- Finance and Financial Management (169)
- Marketing (145)
- Human Resources Management (122)
- Physical Sciences and Mathematics (120)
- Arts and Humanities (116)
- Business and Corporate Communications (115)
- Organizational Behavior and Theory (115)
- Economics (114)
- Management Information Systems (114)
- Communication (100)
- Technology and Innovation (87)
- Higher Education (86)
- Public Affairs, Public Policy and Public Administration (85)
- Entrepreneurial and Small Business Operations (76)
- Management Sciences and Quantitative Methods (72)
- Medicine and Health Sciences (71)
- History (70)
- Sports Management (67)
- Engineering (66)
- Computer Sciences (60)
- International Business (51)
- Operations and Supply Chain Management (51)
- Law (48)
- Life Sciences (46)
- Institution
-
- Singapore Management University (242)
- University of Mississippi (213)
- Brigham Young University (68)
- Technological University Dublin (67)
- Morehead State University (58)
-
- Case Western Reserve University (53)
- California State University, San Bernardino (50)
- Western Kentucky University (45)
- Seton Hall University (44)
- University of Central Florida (42)
- Lindenwood University (39)
- University of Richmond (38)
- Sacred Heart University (37)
- University of Nebraska - Lincoln (37)
- Air Force Institute of Technology (36)
- University of Nevada, Las Vegas (35)
- American Dental Association (34)
- Fort Hays State University (28)
- Institute of Business Administration (28)
- Marquette University (28)
- California Polytechnic State University, San Luis Obispo (27)
- University of Texas at Arlington (27)
- Old Dominion University (25)
- Louisiana State University (23)
- World Maritime University (23)
- Asia Marketing Journal (AMJ) (19)
- Edith Cowan University (19)
- The University of San Francisco (18)
- Nova Southeastern University (17)
- University of Massachusetts Boston (17)
- Keyword
-
- Business (48)
- Lindenwood University (39)
- Press release (38)
- Management (33)
- Leadership (30)
-
- Marketing (27)
- Newsletter (27)
- Broadsheet (26)
- Newspaper (26)
- Oral health (26)
- Paper (26)
- Professional association (26)
- Etc (25)
- Manuals (23)
- Finance (22)
- Entrepreneurship (21)
- Logistics (19)
- Supply chain management (18)
- Technology (18)
- Advertising (15)
- Competition (13)
- Flexible work arrangements (13)
- Workplace flexibility (13)
- Accounting -- Periodicals; Tax planning -- Periodicals (12)
- Human resources (12)
- Inland Empire (12)
- Corporate governance (11)
- Ireland (11)
- Accounting firms -- Management (10)
- Athletics conferences (10)
- Publication
-
- Research Collection Lee Kong Chian School Of Business (94)
- Knowledge@SMU (66)
- Industry Guides (AAGs), Risk Alerts, and Checklists (56)
- Newsletters (52)
- Student Scholarship (52)
-
- Theses and Dissertations (49)
- Faculty Publications (48)
- Research Collection School Of Computing and Information Systems (41)
- Organization Management Journal (39)
- Archived Lindenwood Press Releases (38)
- Journal of Business & Leadership: Research, Practice, and Teaching (2005-2012) (28)
- On Sport and Society (27)
- ADA News (26)
- Journal of International Technology and Information Management (26)
- Journal of Microfinance / ESR Review (25)
- Accounting Historians Journal (23)
- World Maritime University Dissertations (23)
- Faculty Senate Records (22)
- Exposure Drafts, Comment Letters, and Statements of Position (21)
- Master's Theses (21)
- WCBT Faculty Publications (21)
- Business Review (20)
- Asia Marketing Journal (19)
- Guides, Handbooks and Manuals (18)
- Conference papers (17)
- LSU Doctoral Dissertations (17)
- UNLV Theses, Dissertations, Professional Papers, and Capstones (17)
- Agribusiness (16)
- New England Journal of Entrepreneurship (15)
- Research Collection School Of Accountancy (15)
- Publication Type
- File Type
Articles 1141 - 1170 of 1956
Full-Text Articles in Business
Lu To Host Math Competition, Lindenwood University
Lu To Host Math Competition, Lindenwood University
Archived Lindenwood Press Releases
No abstract provided.
Crop Updates 2007 - Cereals, Rob Loughman, R. Lance, I. Barclay, G. Crosbie, S. Harasymow, W. Lambe, Chengdao Li, R. Mclean, C. Moore, K. Stefanova, A. Tarr, R. Wilson, Matu Peipi, Matt Whiting, Christine M. Zaicou-Kunesch, Shahajahan Miyan, Brenda Shackley, Len J. Wade, Lindsay W. Bell, Felicity Byrne (Nee Flugge), Mike A. Ewing, Blakely Paynter, Andrea Hills, Raj Malik, Kelly Winfield, Harmohinder Dhammu, Vince Lambert, Chris Roberts, Jeremy Lemon, Geoff J. Thomas, Ian Hartley, Andrew Taylor, Manisha Shankar, John Majewski, Vivien Vanstone, Brenda A. Coutts, Monica Kehoe, Roger Jones, Geoffrey Dwyer, Belinda Welsh, Cuiping Wang, Linda Price
Crop Updates 2007 - Cereals, Rob Loughman, R. Lance, I. Barclay, G. Crosbie, S. Harasymow, W. Lambe, Chengdao Li, R. Mclean, C. Moore, K. Stefanova, A. Tarr, R. Wilson, Matu Peipi, Matt Whiting, Christine M. Zaicou-Kunesch, Shahajahan Miyan, Brenda Shackley, Len J. Wade, Lindsay W. Bell, Felicity Byrne (Nee Flugge), Mike A. Ewing, Blakely Paynter, Andrea Hills, Raj Malik, Kelly Winfield, Harmohinder Dhammu, Vince Lambert, Chris Roberts, Jeremy Lemon, Geoff J. Thomas, Ian Hartley, Andrew Taylor, Manisha Shankar, John Majewski, Vivien Vanstone, Brenda A. Coutts, Monica Kehoe, Roger Jones, Geoffrey Dwyer, Belinda Welsh, Cuiping Wang, Linda Price
Crop Updates
This session covers twenty six papers from different authors:
CEREAL BREEDING
1. Strategies for aligning producer and market imperatives in cereal breeding in Western Australia, R. Loughman, R. Lance, I. Barclay, G. Crosbie, S. Harasymow, W. Lambe, C. Li, R. McLean, C. Moore, K. Stefanova, A. Tarr and R. Wilson, Department of Agriculture and Food
2. LongReach plant breeders wheat variety trials – 2006, Matu Peipi and Matt Whiting, LongReach Plant Breeders
WHEAT AGRONOMY
3. Response of wheat varieties to sowing time in the northern agricultural region in 2006, Christine Zaicou, Department of Agriculture and Food
4. Response …
Crop Updates 2007 - Weeds, Alexandra Douglas, Peter Newman, Sally Peltzer, Abul Hashem, Aik Cheam, Siew Lee, Natalie Maguire, Michael Walsh, Dan Cornally, Matt Willis, Glen Riethmuller, Shahab Pathan, Michael Renton, Art Diggle, Mechelle Owen, Stephen Powles, Roberto Busi, Robert Barrett-Lennard, Andrew Storrie, David Minkey, Craig A. Ruchs, Peter Boutsalis, Catherine Borger, Nerys Wilkins, Julie Roche, Martin Harries, John Peirce, Brad Rayner, John Moore, Ray Fulwood, Chris Roberts, Paul Matson, Bob French, Laurie Maiolo, Lorne Mills, Harmohinder Dhammu, Ben Tan, Vince Lambert, Chris Roberts, Vanessa Stewart
Crop Updates 2007 - Weeds, Alexandra Douglas, Peter Newman, Sally Peltzer, Abul Hashem, Aik Cheam, Siew Lee, Natalie Maguire, Michael Walsh, Dan Cornally, Matt Willis, Glen Riethmuller, Shahab Pathan, Michael Renton, Art Diggle, Mechelle Owen, Stephen Powles, Roberto Busi, Robert Barrett-Lennard, Andrew Storrie, David Minkey, Craig A. Ruchs, Peter Boutsalis, Catherine Borger, Nerys Wilkins, Julie Roche, Martin Harries, John Peirce, Brad Rayner, John Moore, Ray Fulwood, Chris Roberts, Paul Matson, Bob French, Laurie Maiolo, Lorne Mills, Harmohinder Dhammu, Ben Tan, Vince Lambert, Chris Roberts, Vanessa Stewart
Crop Updates
This session covers thirty two papers from different authors:
1. ACKNOWLEDGEMENTS, Alexandra Douglas CONVENOR – WEEDS DEPARTMENT OF AGRICULTURE AND FOOD
WILD RADISH MANAGEMENT
2. Decimate a wild radish seed bank in five years, Peter Newman, Sally Peltzer, Abul Hashem and Aik Cheam, Department of Agriculture and Food
3. High level of seed-set control in wild radish is achievable, Aik Cheam and Siew Lee,Department of Agriculture and Food
4. Wild radish: Best management practice, Aik Cheam and Siew Lee, Department of Agriculture and Food
5. Control of phenoxy resistant wild radish through the combined effects of wheat …
Crop Updates 2007 - Farming Systems, David Jeffries, A. Loi, B. J. Nutt, Clinton K. Revell Dr, Yvette Oliver, Michael Robertson, Bill Bowden, Kit Leake, Ashley Bonser, Ian Maling, Bindi Isbister, Garren Knell, Alison Slade, David Stephens, Michael Meuleners, David Beard, Nicolyn Short, Rob Grima, Ingrid Richardson, Ruhi Ferdowsian, Geoff Bee, David Evans, Bob Gilkes, Senthold Asseng, Jim Dixon, Felicity Byrne, Mike Ewing, Dennis Van Gool, Louise Barton, Ralf Kiese, David Gatter, Klaus Butterbach-Bahl, Renee Buck, Christoph Hinz, Daniel Murphy, Cameron Weeks, Meredith Fairbanks, John Peirce, Brad Rayner, Sandy White, Paul Damon, Qifa Ma, Zed Rengel, Ed Barrett-Lennard, Meir Altman, Tracey M. Gianatti, Lindsay Bell, Ben Webb, Caroline Peek, Paul Sanford, Paul Blackwell, Glen Riethmuller, Darshan Sharma, Mike Collins, Frank D'Emden, David Hall, G. P. Manango, D. L. Steverson, Vanessa Stewart, Julie Roche, Peter Rutherford, Imma Farre, Ian Foster, Stephen Charles, Frances Hoyle, N. Milton, M. Osman, L. K. Abbott, W. R. Cookson, S. Darmawanto, Rob Sands, David Mccarthy, Paul Carmody, J. Russell, J. Eyres, G. Fosbery, A. Roe, Phil Nichols, Andrew Bathgate, Anne Wilkins
Crop Updates 2007 - Farming Systems, David Jeffries, A. Loi, B. J. Nutt, Clinton K. Revell Dr, Yvette Oliver, Michael Robertson, Bill Bowden, Kit Leake, Ashley Bonser, Ian Maling, Bindi Isbister, Garren Knell, Alison Slade, David Stephens, Michael Meuleners, David Beard, Nicolyn Short, Rob Grima, Ingrid Richardson, Ruhi Ferdowsian, Geoff Bee, David Evans, Bob Gilkes, Senthold Asseng, Jim Dixon, Felicity Byrne, Mike Ewing, Dennis Van Gool, Louise Barton, Ralf Kiese, David Gatter, Klaus Butterbach-Bahl, Renee Buck, Christoph Hinz, Daniel Murphy, Cameron Weeks, Meredith Fairbanks, John Peirce, Brad Rayner, Sandy White, Paul Damon, Qifa Ma, Zed Rengel, Ed Barrett-Lennard, Meir Altman, Tracey M. Gianatti, Lindsay Bell, Ben Webb, Caroline Peek, Paul Sanford, Paul Blackwell, Glen Riethmuller, Darshan Sharma, Mike Collins, Frank D'Emden, David Hall, G. P. Manango, D. L. Steverson, Vanessa Stewart, Julie Roche, Peter Rutherford, Imma Farre, Ian Foster, Stephen Charles, Frances Hoyle, N. Milton, M. Osman, L. K. Abbott, W. R. Cookson, S. Darmawanto, Rob Sands, David Mccarthy, Paul Carmody, J. Russell, J. Eyres, G. Fosbery, A. Roe, Phil Nichols, Andrew Bathgate, Anne Wilkins
Crop Updates
This session covers forty papers from different authors:
1. Quality Assurance and industry stewardship, David Jeffries, Better Farm IQ Manager, Cooperative Bulk Handling
2. Sothis: Trifolium dasyurum (Eastern Star clover), A. Loi, B.J. Nutt and C.K. Revell, Department of Agriculture and Food
3. Poor performing patches of the paddock – to ameliorate or live with low yield? Yvette Oliver1, Michael Robertson1, Bill Bowden2, Kit Leake3and Ashley Bonser3, CSIRO Sustainable Ecosystems1, Department of Food and Agriculture2, Kellerberrin Farmer3
4. What evidence is there that …
Commencement Moves To Athletic Stadium, Lindenwood University
Commencement Moves To Athletic Stadium, Lindenwood University
Archived Lindenwood Press Releases
No abstract provided.
Homophobia In Sport, Richard C. Crepeau
Homophobia In Sport, Richard C. Crepeau
On Sport and Society
The last ten days or so has seen a convergence of seemingly unrelated events which illuminate or cast a dark shadow around the subject of gender and sport. The most high profile of these events was the announcement by former NBA player John Amaechi that he is gay, an announcement tied to the release of a book. As it turns out, the revelation is only one occurrence in a cluster of discreet moments related to the topic of gender and sport and sexuality, a subject that is seldom dealt with in a graceful manner in our society.
Evans Becomes President At Lindenwood, Lindenwood University
Evans Becomes President At Lindenwood, Lindenwood University
Archived Lindenwood Press Releases
No abstract provided.
Walker To Speak Feb. 28 About Eastern Europe, Lindenwood University
Walker To Speak Feb. 28 About Eastern Europe, Lindenwood University
Archived Lindenwood Press Releases
No abstract provided.
Ada News - 02/05/2007, American Dental Association, Publishing Division
Ada News - 02/05/2007, American Dental Association, Publishing Division
ADA News
Established in 1970 as the official newspaper of the American Dental Association, the ADA News serves practicing dentists and others allied to the dental profession in the U.S. and internationally. It is the No. 1 source of news and information about the many benefits and services the ADA delivers to members daily as well as timely information on scientific, social, political and economic developments affecting dentistry and health care.
Super Bowl Excesses, Richard C. Crepeau
Super Bowl Excesses, Richard C. Crepeau
On Sport and Society
Over the past week I have revisited several years of Super Bowl columns. After re-reading each of them three questions have haunted me. What are the greatest moments of the absurd and sleaze kind in the history of the Super Bowl? Is it possible for anything associated with the Super Bowl this year to achieve the lofty heights set by previous Super Bowl Experiences? Is it possible for the Super Bowl to continue to grow in scale as it has done every year for the past forty years? These are the pressing questions that cry out for answers on the …
Investing In Hedge Funds When Returns Are Predictable, Doron Avramov, Robert Kosowski, Narayan Y. Naik, Melvyn Teo
Investing In Hedge Funds When Returns Are Predictable, Doron Avramov, Robert Kosowski, Narayan Y. Naik, Melvyn Teo
Research Collection BNP Paribas Hedge Fund Centre
This paper evaluates hedge fund performance through portfolio strategies that incorporate predictability in managerial skills, fund risk loadings, and benchmark returns. Incorporating predictability substantially improves performance for the entire universe of hedge funds as well as for various investment styles. The outperformance is strongest during market downturns when the marginal utility of consumption is relatively high. Moreover, the major source of investment profitability is predictability in managerial skills. In particular, long-only strategies that incorporate predictability in managerial skills outperform their Fung and Hsieh (2004) benchmarks by over 17 percent per year. The economic value of predictability obtains for different rebalancing …
February 2007, Inland Empire Business Journal
February 2007, Inland Empire Business Journal
Inland Empire Business Journal
No abstract provided.
Treatment Of Travel Expenses By Golf Course Patrons: Sunk Or Bundled Costs And The First And Third Laws Of Demand, Matthew T. Brown, Daniel A. Rascher, Chad D. Mcevoy, Mark S. Nagel
Treatment Of Travel Expenses By Golf Course Patrons: Sunk Or Bundled Costs And The First And Third Laws Of Demand, Matthew T. Brown, Daniel A. Rascher, Chad D. Mcevoy, Mark S. Nagel
Kinesiology (Formerly Exercise and Sport Science)
To attract golf patrons, sport managers must understand consumption patterns of the golfer. Importantly, the treatment of travel costs must be understood. According to the Alchian-Allen (1964) theorem, golfers treat travel costs as bundled costs (third law of economic demand) whereas classical consumer theory indicates that golfers treat travel costs as sunk costs (first law of economic demand). The purpose of this study was to determine if golf patrons treated travel costs as sunk costs or if they treated travel costs as a bundled cost. Data from a survey of course patrons in Ohio support the treatment of travel costs …
Tapping The Subjective Values Present In Negotiations: Face, Feelings, And Friendships, Clive Muir
Tapping The Subjective Values Present In Negotiations: Face, Feelings, And Friendships, Clive Muir
Faculty Publications
No abstract provided.
Foreign Funds Spy Hidden Bounties In Indian Distressed Assets, Knowledge@Smu
Foreign Funds Spy Hidden Bounties In Indian Distressed Assets, Knowledge@Smu
Knowledge@SMU
Foreign funds are garnering a sizable presence in India's nascent market for distressed assets, which is currently estimated between $45 billion and $55 billion. India's economic boom offers pockets of opportunity for investors to buy underperforming assets such as cement and sugar plants, revive them with fresh capital or liquidate them to profit handsomely. A big driver for this growing market is the government's move to purge the financial system of sick assets accumulated over decades, but obstacles include the absence of a developed corporate debt market, limits on foreign investments and procedural bottlenecks. India Knowledge@Wharton spoke to key participants …
Mike Mccue's Vision For The Convergence Of The Phone And The Web, Knowledge@Smu
Mike Mccue's Vision For The Convergence Of The Phone And The Web, Knowledge@Smu
Knowledge@SMU
When Mike McCue founded Tellme in 1999, its initial product was a voice-driven information service, what might be termed a "voice portal." Today, the company's voice-recognition systems power directory assistance services from AT&T, Verizon and Cingular along with automated 800-number customer help lines at companies like Merrill Lynch and Federal Express. But McCue still harbors dreams of a broader voice-driven web, one which will provide consumers with new ways of using the phone to interact with the universe of information. He discussed this vision, and others, during a recent interview with Knowledge@Wharton in Tellme's Mountain View, Calif., offices.
Sustaining Corporate Growth Requires 'Big I' And 'Small I' Innovation, Knowledge@Smu
Sustaining Corporate Growth Requires 'Big I' And 'Small I' Innovation, Knowledge@Smu
Knowledge@SMU
All companies, from major multinationals to start-ups, face a common challenge: how to keep growing. These firms find it difficult to sustain growth because they become risk averse, opting for safer incremental product and service improvements instead of more rewarding, but riskier, major initiatives, according to a study by Wharton marketing professor George S. Day. Companies, Day says, need to better understand the risks inherent in different levels of innovation and achieve a balance between BIG I innovation and small i innovation.
India In The Global Supply Chain: Can Domestic Demand And Technology Skills Help It Catch Up?, Knowledge@Smu
India In The Global Supply Chain: Can Domestic Demand And Technology Skills Help It Catch Up?, Knowledge@Smu
Knowledge@SMU
Hampered by poor infrastructure, bureaucratic red tape and restrictive labor laws, Indian manufacturing has failed to make its presence felt globally. But that is rapidly changing, say experts from Boston Consulting Group and Wharton. More and more multinationals are setting up manufacturing operations in India, attracted by India's burgeoning domestic market and its relatively low-cost, highly skilled workforce.
Why Software Business Models Of The Future Probably Won't Come In A Box, Knowledge@Smu
Why Software Business Models Of The Future Probably Won't Come In A Box, Knowledge@Smu
Knowledge@SMU
Microsoft's Vista operating system should give the company a revenue stream that will run for years, but experts at Wharton say the January 30 launch of the consumer versions of Microsoft's flagship software may be among the last of its kind -- a product sold for a flat fee in a shrink-wrapped box. Indeed, many wonder if the software business model that has made Microsoft so dominant may begin to fade as new software business models -- from open source to advertising supported -- gain increasing traction.
Make Room, Wikipedia: Internet-Based Collaboration Could Change The Way We Do Business, Knowledge@Smu
Make Room, Wikipedia: Internet-Based Collaboration Could Change The Way We Do Business, Knowledge@Smu
Knowledge@SMU
It sounds like something from a futuristic TV thriller: American spies thwarting a terrorist plot through a shared online community modeled after Wikipedia, the free user-created, web-based encyclopedia. But Anthony D. Williams, co-author of the new book, Wikinomics: How Mass Collaboration Changes Everything, recently told a conference at Wharton's Mack Center for Technological Innovation that this online community of spies already exists -- along with a host of other activist-oriented web sites that are changing the rules of the global economy.
Practicing Cpa, Vol. 31 No. 2, February 2007, American Institute Of Certified Public Accountants (Aicpa)
Practicing Cpa, Vol. 31 No. 2, February 2007, American Institute Of Certified Public Accountants (Aicpa)
Newsletters
No abstract provided.
Cpa Client Bulletin, February 2007, American Institute Of Certified Public Accountants (Aicpa)
Cpa Client Bulletin, February 2007, American Institute Of Certified Public Accountants (Aicpa)
Newsletters
No abstract provided.
Why Hedge Funds Are Looking To India For Greater Upside Potential, Knowledge@Smu
Why Hedge Funds Are Looking To India For Greater Upside Potential, Knowledge@Smu
Knowledge@SMU
A few years ago, hedge funds were barely on the radar screen in the Indian marketplace, and they were highly secretive investment vehicles even in the U.S. Today, it's a different story. As big returns are no longer easy to come by in domestic markets, international hedge funds are increasingly looking to countries like India and evaluating investment opportunities and the potential gains to be made. To understand what factors affect their success, India Knowledge@Wharton talked to experts from Wharton and elsewhere about the attractiveness -- as well as the risks -- of the Indian marketplace for hedge funds.
Handling Immediate Medical Care At Aquatic Facilities: Do We Need Different Levels Of Lifeguard Certification?, Leland Yarger
Handling Immediate Medical Care At Aquatic Facilities: Do We Need Different Levels Of Lifeguard Certification?, Leland Yarger
International Journal of Aquatic Research and Education
The first-responder and professional-rescuer training materials and training programs consider lifeguards to be first responders in emergencies (Aehlert, 2005; American Red Cross, 2001). This article asks readers to consider whether our agency lifeguard-training programs reflect a philosophy that truly view and prepare lifeguards as first responders. If not, I challenge readers to consider whether we should alter our hiring, staffing, and in-service training procedures at aquatic facilities based on the scope and need for providing adequate emergency care at those facilities.
Adult Retraining Programs And Reemployment For Dislocated Workers, Tony J. Perry
Adult Retraining Programs And Reemployment For Dislocated Workers, Tony J. Perry
Faculty Dissertations
A variety of government sponsored programs provide retraining and income assistance to dislocated workers, yet it is unclear whether these initiatives are effective in providing workers the essential skills needed for new careers. Using Mezirow’s transformational learning theory, this study was designed to evaluate programs in selected counties in the states of Virginia and North Carolina. Using self-administered surveys, data were gathered from college instructors, dislocated workers, and local business owners. Data were analyzed with descriptive statistics and related to each research question. Results showed that instructors were effectively using adult training methods, the majority of students perceived their retraining …
Ua62/3 February Newsletter, Wku Small Business Development Center
Ua62/3 February Newsletter, Wku Small Business Development Center
University Organizations
Newsletter created by the WKU Small Business Development Center.
Comparison Of Math Skills Between Mexican And U. S. Nationals, Sergio Pena , Dennis L. Soden
Comparison Of Math Skills Between Mexican And U. S. Nationals, Sergio Pena , Dennis L. Soden
IPED Technical Reports
No abstract provided.
Connecting You With Real People At Real Time, Shu Z. Schiller
Connecting You With Real People At Real Time, Shu Z. Schiller
Management Information Systems Faculty Publications
As we all know, traditional customer services are mainly based on face-to-face in-store help, mailing catalogs, and telephone contacts such as call centers. The Internet has introduced new ways of delivering customer services on time and on target to address customers’ needs. Live Chat Online Customer Service uses live text chats, an innovative tool, and advanced features, such as shared co-browsing windows, to deliver real-time help and on-demand assistance to online customers. Although happening over the Internet, customers are interacting with real people synchronously.
English Comedy 'The Sea' Next On Mainstage, Lindenwood University
English Comedy 'The Sea' Next On Mainstage, Lindenwood University
Archived Lindenwood Press Releases
No abstract provided.
The Effect Of Different Inputs To Factor Analysis: An Example Using Service Quality In Uk Branch Banking, Joseph Coughlan, Estelle Shale, Robert Dyson
The Effect Of Different Inputs To Factor Analysis: An Example Using Service Quality In Uk Branch Banking, Joseph Coughlan, Estelle Shale, Robert Dyson
Conference papers
Factor analysis has long been used in service quality research to understand the dimensions of the construct. This research reinvestigates this construct using two different methodologies (classical test theory and item response theory) in order to assess the homogeneity of the dimensions across the methodologies in a retail branch banking sample taken from a larger network in the UK. The findings show that the two methodologies give different results. Furthermore the choice of correlation matrix to input into Confirmatory Factor Analysis may be more important than is currently thought in the literature as they give different results in this sample.