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Case-Supportive Technology Virginia - Key Findings, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Background

The Virginia Department of Social Services (VDSS) is a state-supervised, locally-administered child welfare system with 120 local departments of social services (LDSS). In 2016, VDSS had a turnover rate of 29% among their entry level Family Services Specialists. In response to child welfare caseworker concerns about excessive burdens associated with administrative, travel, and documentation tasks, VDSS elected to implement two technological interventions: transcription services in 2017-2018 and COMPASS|Mobile in 2019-2020. The QIC-WD developed a logic model, supported implementation, and conducted a short- and long-term outcome evaluation based on a theory of change that described how and …

Case-Supportive Technology Virginia - Intervention Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The Virginia Department of Social Services (VDSS) and the QIC-WD designed a multi-phase case-supportive technology intervention to help child welfare caseworkers complete their case notes and other administrative tasks required as part of their job. The decision by VDSS to implement technological supports for caseworkers was informed by two data collection efforts:

1. Listening sessions, held by VDSS staff in each region of the state, and

2. Exit survey results from all 120 local departments of social services (LDSS).

These data collection efforts found that the biggest complaint among caseworkers, particularly those leaving their jobs, was the lack of technological …

Case-Supportive Technology Virginia - Intervention Background, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

What are technology supports and why were they selected?

According to Berzin, Singer, & Chan, 2015, one of the “12 Grand Challenges of Social Work” is a focus on practice innovation through technology in the digital age. The premise is that by integrating technology into the field of social work and creating practice innovations through information communication technology (ICT), transformative social change will be facilitated. ICT tools include computers for data input and analysis, management information systems (MIS) to capture and record client case information, tapping into to the web to further facilitate access to information and communication via …

Case-Supportive Technology Virginia - Site Intervention Logic Model, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Each QIC-WD site developed a logic model to serve as a visual representation of their selected intervention. All logic models included four main components: inputs, activities, outputs, and outcomes. Collectively, these demonstrate the resources and actions required to implement the program, as well as the associated result or changes anticipated through implementation of the program. The hypothesized relationships are represented by the pathways connecting the listed activities and anticipated outcomes. For more information see Site Overview.

Case-Supportive Technology Virginia - Evaluation Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The QIC-WD evaluation was conducted with the support of the Virginia Department of Social Services to determine if a Case-Supportive Technology intervention was effective in improving workforce and child welfare outcomes.

Research Questions

The site-level evaluation for Virginia was designed to understand implementation of and outcomes related to two technology innovations: (1) transcription and (2) a mobility application. See the Intervention Overview for more information.

Relationships among intervention components, outputs, and outcomes were mapped out in Virginia’s logic model. Initial research questions of interest included how well the components of the intervention were received by staff, usage of the …

Case-Supportive Technology Virginia - Implementation Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The Implementation Team

The QIC-WD worked with the Virginia Department of Social Services (VDSS) to establish a Workforce Development Council to lead the development and implementation of their case-supportive technology intervention. The Workforce Development Council was composed of representatives from local departments of social services (LDSS), including frontline caseworkers, supervisors, and directors, as well as regional and state VDSS staff. Additional members of the Workforce Development Council included the Site Implementation Manager (SIM), the Data Coordinator, and four members of the QIC-WD (representing expertise in workforce, implementation, and two for evaluation given the expedited timeline of the project and …

Case-Supportive Technology Virginia - Theory Of Change, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

During the needs assessment process, a theory of change was developed for the primary area of need identified in partnership with the Virginia Department of Social Services (VDSS). Through a series of steps and causal links, a theory of change provides a roadmap to address the root causes of an identified workforce problem and describes how and why changes are expected to lead to the desired outcomes. In Virginia, the theory was informed by the needs assessment process conducted by VDSS prior to the involvement of the Quality Improvement Center for Workforce Development (QIC-WD). They found that the biggest complaint …

Telework Washington - Site Intervention Logic Model, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Each QIC-WD site developed a logic model to serve as a visual representation of their selected intervention. All logic models included four main components: inputs, activities, outputs, and outcomes. Collectively, these demonstrate the resources and actions required to implement the program, as well as the associated result or changes anticipated through implementation of the program. The hypothesized relationships are represented by the pathways connecting the listed activities and anticipated outcomes. For more information see Site Overview.

Telework Washington - Evaluation Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The QIC-WD evaluation was conducted with the support of the Washington State Department of Children, Youth & Families (DCYF) to determine if a telework program was effective in improving workforce and child welfare outcomes. The evaluation, as outlined in the Logic Model, was approved by the Washington State Institutional Review Board (IRB).

Research Questions

The evaluation included two components, a process evaluation and an outcome evaluation. The following research questions were used to guide the evaluations.

Process Evaluation Questions

• Were telework-eligible staff aware of the telework program and its timelines, and do they understand how to obtain information about …

Telework Washington - Implementation Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Implementation Team

The QIC-WD worked with the Washington Department of Children, Youth & Families (DCYF) to establish an implementation team to lead the development and implementation of their intervention. The Implementation Team was composed of representatives from Human Resources (HR), Information Technology (IT), Training, Continuous Quality Improvement, Union representatives, regionally based DCYF frontline staff and administrators, DCYF leadership, the Site Implementation Manager (SIM), the Data Coordinator (DC), and three members of the QIC-WD (representing expertise in workforce, implementation, and evaluation). The SIM and Data Coordinator positions were partially funded by the QIC-WD. All team members were recruited by DCYF …

Telework Washington - Theory Of Change, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

During the needs assessment process, theories of change were developed for the three primary areas of need identified in partnership with the Washington State Department of Children, Youth and Families. Through a series of steps and causal links, a theory of change provides a roadmap to address the root causes of an identified workforce problem and describes how and why changes are expected to lead to the desired outcomes. In Washington, the theories were informed by various aspects of the needs assessment process (e.g., survey data, root cause analyses, implementation team input) and relevant research on the targeted workforce problems. …

Telework Washington - Dcyf Telework Handbook, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

No abstract provided.

Telework Washington - Dcyf Telework Employee Self-Assessment, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

No abstract provided.

Telework Washington - Intervention Background, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

What is telework and why was it selected?

Telework is a type of alternative work arrangement in which employees perform some or all of their job duties at an approved location other than their official worksite. Other labels for telework include telecommuting, remote work, mobile work, virtual work, distance work, distributed work, work from/at home, and flexplace, though definitions can vary (e.g., Allen, Golden, & Shockley, 2015).

The Washington Department of Children, Youth & Families (DCYF) selected telework in response to several factors identified during the exploration phase of the project:

• surveys showing staff dissatisfaction with the limited mobility …

Telework Washington - Key Findings, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Background

Washington’s Department of Children, Youth & Families (DCYF) began working with the QIC-WD in 2017 to better understand its workforce challenges and address its external turnover rate of about 26%. The team examined many contributing factors through a needs assessment and designed a telework intervention. In addition to meeting project criteria, two other factors made telework a good fit as the QIC-WD intervention: 1) Child Welfare Field Operations (CWFO) had recent experience with implementing telework as a pilot project, and there was interest in expansion; and 2) there was a new executive order from the governor that required …

Telework Washington - Needs Assessment Summary, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Exploration of Needs

The Quality Improvement Center for Workforce Development (QIC-WD) worked with the Washington Department of Children, Youth & Families (DCYF) to conduct a needs assessment. A variety of information was explored to learn about the workforce and the agency’s child welfare workforce practices, including 1) recruitment, hiring, and retention metrics and processes, 2) organizational culture and climate, and 3) other workforce processes and initiatives, such as onboarding, mentoring, supervision, performance management, and employee recognition. More specifically, four major types of information were considered:

1. objective data from various agency databases and reports;
2. subjective perceptions of staff and supervisors, …

Telework Washington - Intervention Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The Washington Department of Children, Youth & Families (DCYF) Child Welfare Field Operations (CWYO) telework program was developed by reviewing policies, practices, experiences and research distilled from materials produced by numerous federal and state agencies (for example, www.telework.gov). (At the time of intervention development, the QIC-WD was unable to identify child welfare agencies with formal telework policies and protocols.) In addition, the experiences of approximately 30 Field Operations Intake workers who participated in a DCYF 2018 telework pilot also contributed to developing the telework program. Lastly, the project’s Implementation Team informed the feasibility of a telework program for DCYF …

Telework Washington - Final Summary, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Designing a Telework Strategy to Improve Retention

Washington Department of Children, Youth & Families (DCYF) is a state-operated child welfare system. Child Welfare Field Operations is divided into six regions and employs approximately 2,200 people who are responsible for the direct service to children and families with active child welfare cases. In 2017, DCYF had an annual external turnover rate of about 26%. They applied to be a QIC-WD site with the goal of strengthening their child welfare workforce.

When DCYF started working with the Quality Improvement Center for Workforce Development (QIC-WD), an Implementation Team¬¬ was established to participate in …

Telework Washington - Site Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The Washington Department of Children, Youth & Families (DCYF) is a cabinet-level agency focused on the well-being of children, with a vision that "Washington state’s children and youth grow up safe and healthy— thriving physically, emotionally and academically, nurtured by family and community." As a newly established state agency, DCYF oversees several services previously offered through the state Department of Social and Health Services (DSHS) and the Department of Early Learning (DEL). These include all programs from the Children’s Administration formerly in DSHS, such as Child Protective Services’ investigations and Family Assessment Response, licensed foster care, and adoption support. Also …

‘Within The Reach Of Everyone’: Tracing The Global Strands Of Herrman, Sternbach & Co.’S 1880s Imitation Furs, Laura Johnson

Textile Society of America: Symposium Proceedings

Long before faux furs became trendy, vegan-friendly materials, weavers and textile designers in eighteenth and nineteenth century Europe developed a range of woven goods that offered the haptic qualities of animal pelts. Surprisingly, given their popularity, little research has focused on imitation fur production and consumption at the turn of the twentieth century and its earlier roots. This paper traces the strands linking a group of textile samples donated by New York merchant H. Herrman, Sternbach & Co. in 1884 to (what is today) the Smithsonian National Museum of American History through connecting threads of global production, innovation, and consumption. …

Environmental Metrics In Action: Exploring U.S. Superfund Sites Affiliated With The Fashion Industry, Nidia K. Trejo

Textile Society of America: Symposium Proceedings

Little is known of Superfund sites, long-term clean up sites, affiliated with the apparel and footwear supply chain in the United States. The United States Environmental Protection Agency (US EPA) manages the clean up of contaminated sites that pose a significant risk to human health and the environment under the Superfund program. A site can become contaminated if hazardous waste from industrial operations are mismanaged or dumped into the environment, in an uncontrolled manner. In this study, a proposed Superfund site (Mohawk Tannery in Nashua, New Hampshire), an active Superfund site (Ciba-Geigy Corp. in Toms River, New Jersery), and a …

Dreams Intertwined In Strands Of Silver And Gold: Hidden Stories Of Home-Based Women Zardozi Artisans Of Bhopal, India, Meeta Siddhu, Anjali Karolia

Textile Society of America: Symposium Proceedings

This paper examines the experiences of home-based women zardozi artisans in Bhopal, India, who use traditional embroidery skills to create fashionable products. It highlights the role of the traditional craft sector in promoting women's empowerment, enhancing economic well-being, and supporting sustainable development in the Global South. Through ethnographic research, including literature review and interviews, the study reveals the resilience of these artisans, many of whom come from low-income backgrounds with limited education. Despite modest earnings, their craft contributes to their families' status and elevates women's roles within households. The findings suggest that the handicraft sector can provide viable economic opportunities …

Equity And Inclusion In Honors: A Case Study Of Admissions Changes, Trevor Zink, Andrew Dilts

Journal of the National Collegiate Honors Council Online Archive

Creative levers for change often emerge in times of institutional uncertainty. As higher education continues to confront institutional racism, honors programs can exercise their power to increase diversity and educational outcomes for excluded and marginalized students, as well as influence related university-level policy. This case study chronicles dramatic changes to admissions policies and programmatic offerings in honors between 2020–2023. Changes in admissions practices markedly diversified the student body, moving it from a 60% white population to 60% minority population in just three years. Conversations around race and racism were initiated, inculcating a culture of inclusion rather than elitist exceptionalism. As …

Dedication To Suketu P. Bhazar, Linda Frost

Journal of the National Collegiate Honors Council Online Archive

Dedication to Suketu P. Bhazar, a fellow of the National Collegiate Honors Council (NCHC), member of the NCHC Board of Directors (2013–2016), and NCHC President (2021).

2024 Nebraska Business

College of Business: Trade Publications

2024 Nebraska Business

Gny Rary Tsihy Tsy Enganay (‘We’Re Not Leaving The Mat Weaving’): Transitions Of Craft Practice In Southeast Madagascar, Sarah Emily Brown

Textile Society of America: Symposium Proceedings

In Sainte Luce, southeast Madagascar, livelihoods are in a state of transition due to climate change, deforestation, shifting local economies and globalisation. Activities passed on by the ancestors are not sufficient to meet everyday needs. In 2012, embroidery was introduced by an NGO as an alternative to the ancestral process of reed-weaving due to declining reed populations. Embroiderers have now formed a 100-strong independent cooperative.

My PhD fieldwork (2017-2019) explored the multifaceted dimensions of change for these craftswomen. In addition to the practicalities of mastering a new craft, they have renegotiated collaborative working patterns, obligations to kin and ancestors, flows …

Discourses That Undermine Union Movements: A Multimodal Analysis Of Union-Busting Videos, Theresa A. Catalano, Julia Schleck

Department of Teaching, Learning, and Teacher Education: Faculty Publications

Labor unions in the United States have experienced decades of decline, but recent years have seen a rebirth of union campaigns and successes. Because unions are once again becoming a threat to large companies, it is reasonable to assume that efforts to discourage organizing efforts will increase and become even more robust in the near future. Although traditionally, companies have worked to suspend union organizing through captive audience meetings in which unions were discussed via verbal or written modes, more recent means of reaching workers with anti-union messages incorporate a variety of communication strategies to get the message across. As …

Doordash, Inc. Strategic Audit, Brenna Paul, Nihaela Ponnatha, Pyper Haarala, Summer Liu, Abigail Mathiasen

Honors Program: Senior Projects (Public)

This case study analyzes DoorDash, an innovator of online delivery in the software publishing industry. We conducted a strategic audit using principles from prominent strategic management to guide our process. Our research is based on publicly available information, including IBIS World reports, industry reports, DoorDash’s SEC filings and website, academic articles, and news articles. This case study aims to collect data from a prominent business and analyze it through strategic management to evaluate the firm’s potential for competitive advantage.

Our research includes firm analysis, industry analysis, external analysis, internal analysis, performance analysis, competitive dynamics, business level strategy, corporate level strategy, …

Supervisor Integrity Empowers Employees To Advocate For Diversity In Problematic Climates, Timothy G. Kundro, Brett H. Neely Jr., Cindy P. Muir (Zapata)

Department of Management: Faculty Publications

Supervisors struggle to encourage employees to engage in diversity advocacy—key behaviors that help promote more equitable workplaces. Research hints that one reason for this struggle may be that employees lack the empowerment to engage in such behaviors. Drawing on perspectives that conceptualize diversity advocacy as a moral and virtuous behavior, we integrate research on leadership and empowerment to suggest that supervisor integrity can empower observers to engage in diversity advocacy. In exploring boundary conditions, we draw on performance models to counterintuitively suggest that this effect is strongest when employees perceive a negative diversity climate, as employees see the greatest need …

First Course Portfolio For Tmfd 213: Merchandising I: Textile And Apparel Industry, Na Young Jung

UNL Faculty Course Portfolios

This portfolio presents a comprehensive overview of TMFD 213: Merchandising I, a foundational course in the Department of Textiles, Merchandising, and Fashion Design at the University of Nebraska-Lincoln. The course is designed to equip students with critical thinking, analytical skills, and industry-specific knowledge necessary for professional success in the textile and apparel industry. The portfolio outlines the course’s objectives, teaching methodologies, and the impact of instructional strategies on student learning outcomes. It includes detailed analyses of quantitative and qualitative data collected through pre- and post-test surveys, assignments, and reflections. Quantitative results demonstrate significant improvements in key areas such as familiarity …