Business Commons^™

More Voices Persuade: The Attentional Benefits Of Voice Numerosity, Hannah H. Chang, Anirban Mukherjee, Amitava Chattopadhyay

Research Collection Lee Kong Chian School Of Business

The authors posit that in an initial exposure to a broadcast video, hearing different voices narrate (in succession) a persuasive message encourages consumers’ attention and processing of the message, thereby facilitating persuasion; this is referred to as “the voice numerosity effect.” Across four studies (plus validation and replication studies)—including two large-scale, real-world datasets (with more than 11,000 crowdfunding videos and over 3.6 million customer transactions, and more than 1,600 video ads) and two controlled experiments (with over 1,800 participants)—the results provide support for the hypothesized effect. The effect (1) has consequential, economic implications in a real-world marketplace, (2) is more …

Overcoming Procrastination: Time Pressure And Positive Affect As Compensatory Routes To Action, Jana Kuhnel, Ronald Bledow, Angela Kuonath

Research Collection Lee Kong Chian School Of Business

The current work seeks to identify factors that support action initiation from the theoretical lens of self-regulation. Specifically, we focus on factors that reduce procrastination, the delay of the initiation or completion of activities. We draw from action control theory and propose that positive affect operates as a personal and time pressure as a situational factor that unblock routes to action. High positive affect makes people less prone to procrastination because positive affect reduces behavioral inhibition and facilitates the enactment of intentions. By contrast, when positive affect is low, people depend on time pressure as an action facilitating stimulus. We …

The Future Of Cryptocurrency And Blockchain Technology In Finance, Wanyi Wong, Alan @ Ali Madjelisi Megargel

Research Collection School Of Computing and Information Systems

Cryptocurrencies have been all the rage in recent years, with many being drawn to their appeal as speculative investment assets. Its proponents also champion the secure and decentralised nature of the technology it is based on, called the blockchain. Given the secure nature of blockchain technology, the idea of adopting cryptocurrencies as legal tender currency has also been mooted and experimented with – with the most famous example being the Central American nation of El Salvador’s bold move to adopting the cryptocurrency Bitcoin as legal tender in September 2021. In theory, this would provide a solution to the high transaction …

Mastering Stock Markets With Efficient Mixture Of Diversified Trading Experts, Shuo Sun, Xinrun Wang, Wanqi Xue, Xiaoxuan Lou, Bo An

Research Collection School Of Computing and Information Systems

Quantitative stock investment is a fundamental financial task that highly relies on accurate prediction of market status and profitable investment decision making. Despite recent advances in deep learning (DL) have shown stellar performance on capturing trading opportunities in the stochastic stock market, the performance of existing DL methods is unstable with sensitivity to network initialization and hyperparameter selection. One major limitation of existing works is that investment decisions are made based on one individual neural network predictor with high uncertainty, which is inconsistent with the workflow in real-world trading firms. To tackle this limitation, we propose AlphaMix, a novel three-stage …

Corporate Trade War Uncertainty And Patent Bubble, Xu Yang, Nan Hu, Peng Liang

Research Collection School Of Computing and Information Systems

This paper draws upon resource dependence theory and investigates how trade policy uncertainty affects firm strategic innovation management in China. Adopting a machine learning approach called Word2Vec from computational linguistics, we construct and validate a measure of firm-level managers’ perceived trade war uncertainty (TWU). We find that TWU has a positive effect on the number of total patent applications, but this positive effect is totally driven by low-quality patents instead of high-quality patents. Moreover, we document that firms have stronger incentives for such strategic innovation behavior when the underlying firms are more financially constrained, and/or when the management is more …

The "Dark Side" Of Digital Product Upgrades, Liang Chen, Smu Office Of Research

Research@SMU Infographics

Companies can constantly release improved products to capture value from digital innovations, but there is a ‘dark side’ to doing so. A study by SMU Associate Professor of Strategy and Entrepreneurship Chen Liang and his co-researchers argues that while product upgrades are intended to capture value, they can also impose learning costs on customers, potentially destroying the value.

Singapore Student Startup Ecosystem Report Academic Year 2022-23, Abdullah Khurshid, Bob Tan, Rahul Paleja, Zi En Lim, Ryan Kang, Dorothy Yuan, Terrence Hoon, Nicole Lim, Dean Tay, Jonathan Liem, Anaanya Bijay, Jolin Chua, Wen En Lim

Research Collection Institute of Innovation and Entrepreneurship

Singapore Student Startup Ecosystem Report

Protégé Ventures produces the annual Singapore Student Startup Ecosystem Report and hopes to inspire other aspiring student entrepreneurs and show the immense potential of the innovation and enterprise scene in our local tertiary education ecosystem through the report.

The report highlights:

• The extensive opportunities for innovation and enterprise within the tertiary education institutes.
• Contributions of key stakeholders, such as university incubators, student clubs, and student startup competitions, to empower student entrepreneurs on their journey to create the next big groundbreaking innovation!
• Success stories that have emerged from student startups in recent years.

Expressed Humility In Inter-Organization Interactions: Why And When Boundary-Spanning Leaders’ Expressed Humility Can Promote Partner Cooperation Commitment, Wenhao Yang

Dissertations and Theses Collection (Open Access)

In an organization, expressing humility can promote more meaningful and satisfying relationships with others. Given its potentially positive effects, researchers have been interested in studying the promotion and management of expressed humility for decades. Although there is some literature on the mechanism of expressing humility within an organization, none of them has pointed out the positive effects of expressed humility between organizations represented by their boundary-spanning leaders. Specially, no research efforts have been devoted to understanding how expressed humility between partners affects the economic behavior and outcomes of organizations and when it is effective for positive effects.

In this paper, …

What Really Works Best In Vision Creation, Rameshwari Ramachandra, Poorani Thanusha, Phat Ho Tan Phan, Max-Ferdinand Scheichenost

Asian Management Insights

The answer might surprise you.

Making Manufacturing Strategic For The 21st Century, Arnoud De Meyer, Kasra Ferdows, Ann Vereecke

Asian Management Insights

The role of the manufacturing executive must be upgraded too.

Beyond A Single Quadrant, Vijaya Saunder M, Rithica Mamidi

Asian Management Insights

Rethinking platform businesses in the digital era.

Achieving Success In Silicon Valley, Desmond Lim

Asian Management Insights

Desmond Lim tried, failed, and finally succeeded with Workstream, an app that helps businesses hire and manage hourly workers.

China's Mybank: Creating Shared Value, Heli Wang, Lipika Bhattacharya

Asian Management Insights

Online banking has delivered financial inclusivity and profits, but has it also created shared value?

Care Labour Shortage Needs A Cure, Not More Band-Aids, Yasmin Y. Ortiga

Asian Management Insights

Retaining care workers will become more difficult for Asia’s ageing economies.

Navigating Investor Expectations, Yong Hsin Ning, Yvette Lim

Asian Management Insights

Why start-ups need to speak the language of numbers.

Board Governance Of Strategic Change: An Assessment Of The Literature And Avenues For Future Research, Patricia Klamer, Qiwen Yu, Toru Yoshikawa, Michael Hitt

Research Collection Lee Kong Chian School Of Business

Boards of directors play a central role in governing corporate strategic change. We systematically review corporate governance research on strategic change published over the past 40 years, differentiating between strategic change types and board characteristics. We identify three developments: a focus on specific strategic change types, board composition and structure, and North American listed firms as a dominant study context. Yet, our analysis of the literature shows that research on board governance of interrelated strategic changes, on different board roles and behaviour, and on the governance of strategic changes across different contexts remains underdeveloped. To address these research gaps, we …

Centralized Versus Decentralized Pricing Controls For Dynamic Matching Platforms, Aouad Ali, Omer Saritac, Chiwei Yan

Research Collection Lee Kong Chian School Of Business

Online service platforms have transformed how customers and suppliers connect in real-time, using centralized dispatch and pricing systems. However, by acting as "central planners", platforms risk undermining the workers' flexibility endorsed by the gig economy. Hence, there has been significant scrutiny on the classification of gig workers as independent contractors and their freedom in decisions that directly influence their earnings, such as prices. To alleviate such concerns, several platforms in the ride-hailing industry have adopted or tested decentralized pricing schemes, where workers set prices flexibly. However, this approach presents a complex trade-off. On the one hand, platforms' pricing systems enable …

Managing The Creative Frontier Of Generative Ai: The Novelty-Usefulness Tradeoff, Anirban. Mukherjee, Hannah H. Chang

Research Collection Lee Kong Chian School Of Business

In this paper, drawing inspiration from the human creativity literature, we explore the optimal balance between novelty and usefulness in generative Artificial Intelligence (AI) systems. We posit that overemphasizing either aspect can lead to limitations such as hallucinations and memorization. Hallucinations, characterized by AI responses containing random inaccuracies or falsehoods, emerge when models prioritize novelty over usefulness. Memorization, where AI models reproduce content from their training data, results from an excessive focus on usefulness, potentially limiting creativity. To address these challenges, we propose a framework that includes domain-specific analysis, data and transfer learning, user preferences and customization, custom evaluation metrics, …

Beyond Anthropomorphism: Unraveling The True Priorities Of Chatbot Usage In Smes, Tamas Makany, Sungjong Roh, Kotaro Hara, Jie Min Hua, Felicia Si Ying Goh, Wilson Yang Jie Teh

Research Collection Lee Kong Chian School Of Business

This study examined business communication practices with chatbots among various Small and Medium Enterprise (SME) stakeholders in Singapore, including business owners/employees, customers, and developers. Through qualitative interviews and chatbot transcript analysis, we investigated two research questions: (1) How do the expectations of SME stakeholders compare to the conversational design of SME chatbots? and (2) What are the business reasons for SMEs to add human-like features to their chatbots? Our findings revealed that functionality is more crucial than anthropomorphic characteristics, such as personality and name. Stakeholders preferred chatbots that explicitly identified themselves as machines to set appropriate expectations. Customers prioritized efficiency, …

Editor's Note, Havovi Joshi

Asian Management Insights

Charting directions and steadying the ship amidst the storms, waves and currents

Rebuilding Supply Chains In Apec, Rebecca Sta Maria

Asian Management Insights

This calls for greater collaboration.

Effect Of Leader-Member Exchange Social Comparison On Co-Worker’S Envy And Work Behavior Moderated By Perceived Deservingness Of Star Workers, Ronnie Ng

Dissertations and Theses Collection (Open Access)

The extant leader-member exchange (LMX) literature suggests that leaders establish and develop different quality dyadic relationships with members in the same workgroup. High-quality LMX is argued as beneficial to employees. However, studies have overlooked the emotions and behaviors of low-quality LMX employees to determine how they differ from high-quality LMX employees. This study integrates LMX differentiation literature, social comparison theory and attributional theory to examine the role of LMX social comparison (LMXSC) perceptions in triggering help-seeking and knowledge hiding from star co-workers in the workplace. This study also explores the mediating role of dual envy, that is, benign and malicious …

The Implications Of Firms' Derivative Usage On The Frequency And Usefulness Of Management Earnings Forecasts, John L. Campbell, Sean Shun Cao, Hye Sun Chang, Raluca Chiorean

Research Collection School Of Accountancy

We investigate how firms' use of derivatives impacts voluntary disclosure and offer four main findings. First, we find that when firms begin using derivative instruments, they increase the frequency of management earnings forecasts. Second, using path analysis, we find a direct link between derivative usage and forecast frequency, as well as an indirect link through reduced earnings volatility. Third, we find that CEOs with more pronounced career concerns increase forecast frequency only when derivatives make earnings easier to forecast and find no evidence that investor demand drives the decision to provide a forecast. These results suggest that the primary mechanism …

The Impact Of Upzoning On Housing Construction In Auckland*, Ryan Greenaway-Mcgrevy, Peter C. B. Phillips

Research Collection School Of Economics

There is a growing debate about whether upzoning is an effective policy response to housing shortages and unaffordable housing. This paper provides empirical evidence to further inform debate by examining the various impacts of recently implemented zoning reforms on housing construction in Auckland, the largest metropolitan area in New Zealand. In 2016, the city upzoned approximately three quarters of its residential land to facilitate construction of more intensive housing. We use a quasi-experimental approach to analyze the short-run impacts of the reform on construction, allowing for potential shifts in construction from non-upzoned to upzoned areas (displacement effects) that would, if …

Purpose In The For-Profit Firm: A Review And Framework For Management Research, Gerard George, Martine R. Haas, Anita M. Mcgahan, Simon J.D. Schillebeeckx, Paul Tracey

Research Collection Lee Kong Chian School Of Business

Purpose is a concept often used in managerial communities to signal and define a firm’s benevolent and pluralistic approach to its stakeholders beyond its focus on shareholders. While some evidence has linked purpose to positive organizational outcomes such as growth, employee satisfaction, innovation, and superior stock market performance, the definition and application of purpose in management research has been varied and frequently ambiguous. We review literature streams that invoke purpose in the for-profit firm and propose a unifying definition. Next, we develop a framework to study purpose that decouples its framing and formalization within firms from its realization, thus helping …

Theorizing About The Implications Of Multiplexity: An Integrative Typology, Gokhan Ertug, Julia Brennecke, Stefano Tasselli

Research Collection Lee Kong Chian School Of Business

Multiplexity, the coexistence of more than one type of relationship between two actors, is a prevalent phenomenon with clear relevance for a wide range of management settings and phenomena. While there is a substantial body of work on multiplexity, the absence of a shared terminology and a typology for the mechanisms and arguments that are used in theorizing about its implications nevertheless hamper its appeal to organizational network scholars and slow its progress. Based on content analysis of 103 studies, we propose “relational harmony,” “task complementarity,” and “relational scope” as three categories to integrate the mechanisms and arguments used in …

Inventory-Responsive Donor-Management Policy: A Tandem Queueing Network Model, Taozeng Zhu, Nicholas Teck Boon Yeo, Sarah Yini Gao, Gar Goei Loke

Research Collection Lee Kong Chian School Of Business

Problem definition: In the blood-donor-management problem, the blood bank incentivizes donors to donate, given blood inventory levels. We propose a model to optimize such incentivization schemes under the context of random demand, blood perishability, observation period between donations, and variability in donor arrivals and dropouts. Methodology/results: We propose an optimization model that simultaneously accounts for the dynamics in the blood inventory and the donor’s donation process, as a coupled queueing network. We adopt the Pipeline Queue paradigm, which leads us to a tractable convex reformulation. The coupled setting requires new methodologies to be developed upon the existing Pipeline Queue framework. …

Workplace Culture Must Emphasise Mutual Respect [In Chinese], Siow-Heng Ong

Research Collection Lee Kong Chian School Of Business

In a commentary, SMU Professor of Communication Management (Education) Ong Siow Heng discussed the importance of having a respectful culture in the workplace. He opined that one way to appreciate employees is to provide equitable pay and career advancement opportunities for staff, so that workers will know that their employer respects their contribution. Even though more forms of disrespect for workers are being addressed by law, Prof Ong opined that improving respect for the workers’ dignity is best managed by those in workplace leadership even before relevant laws are passed, especially in areas that cannot be covered by law. He …

Human Capital Effects In The Job Search Process For New Labor Market Entrants: A Double-Edged Sword?, Jomel Wei Xuan Ng, Zhaoli Song, Filip Lievens

Research Collection Lee Kong Chian School Of Business

Although traditional research on human capital shows that it enhances employment success, its role in the job search process is unclear. To explain its weak effects in previous studies, this study draws on goal system theory to propose that human capital may act as a double-edged sword: On one hand it facilitates the ease of gaining employment, on the other hand it may compromise the frequency of job search behaviors. We conducted a bi-weekly repeated survey study on new labor market entrants and measured human capital using academic achievement scores. Results confirmed that human capital, though instrumental for proximal job …

Blockchain And Regenerative Finance: Charting A Path Toward Regeneration, Marco Schletz, Axel Constant, Angel Hsu, Simon J.D. Schillebeeckx, Roman Beck, Martin Wainstein

Research Collection Lee Kong Chian School Of Business

The Regenerative Finance (ReFi) movement aims to fundamentally transform the governance of global common pool resources (CPRs), such as the atmosphere, which are being degraded despite international efforts. The ReFi movement seeks to achieve this by utilizing digital monitoring, reporting, and verification (D-MRV); tokenization of assets; and decentralized governance approaches. However, there is currently a lack of a clear path forward to create and implement models that actually drive the “Re-” in ReFi beyond perpetuating the existing extractive economics and toward actual regeneration. In addition, ReFi suffers from growing pains, lacking a common interoperability framework and definition for determining what …