Open Access. Powered by Scholars. Published by Universities.®

Business Commons™

Open Access. Powered by Scholars. Published by Universities.®

Singapore Management University

Discipline
Keyword
Publication Year
Publication
Publication Type
File Type

Articles 6661 - 6690 of 6934

Full-Text Articles in Business

Das Wirtschaftsimperium Der Ethnisch Chinesischen Unternehmer In Südostasien Zwischen Kontinuität Und Wandel (In German), Thomas Menkhoff Jan 2002

Das Wirtschaftsimperium Der Ethnisch Chinesischen Unternehmer In Südostasien Zwischen Kontinuität Und Wandel (In German), Thomas Menkhoff

Research Collection Lee Kong Chian School Of Business

Der Beitrag beschäftigt sich mit den wenig erforschten, komplexen Wechselwirkungen zwischen der rapide voranschreitenden globalen Marktvergesellschaftung einerseits sowie den Marktkulturen in Südostasien, in denen ethnischchinesische Unternehmer, Geschäftsleute und Händler mit ihren Familienkonglomeraten und Handelsnetzwerken eine prominente Rolle spielen. Ausgehend von der Asienkrise 1997-99, die eine deutliche Zäsur für ethnisch-chinesisches Wirtschaftshandeln in der Region darstellt, werden die Auswirkungen der rapiden Wandlungsprozesse auf das ethnisch-chinesische Unternehmertum in der Region und deren sozio-ökonomische Beziehungsnetzwerke skizziert sowie unternehmerische Anpassungsstrategien aufgezeigt. Der Beitrag schliesst mit einer kurzen Prognose über die Zukunft des chinesischen Kapitalismus in Asien.

Go to article

Change Leadership In Organizations: The Case Of Singapore's Small And Medium-Sized Enterprises, Thomas Menkhoff, Yue Wah Chay, Benjamin Loh Jan 2002

Change Leadership In Organizations: The Case Of Singapore's Small And Medium-Sized Enterprises, Thomas Menkhoff, Yue Wah Chay, Benjamin Loh

Research Collection Lee Kong Chian School Of Business

The essay is based on a survey of organizational change management practices in small and medium-sized enterprises (SMEs) in Singapore which was conducted by the authors between 1999 - 2001 in collaboration with the Singapore Chinese Chamber of Commerce & Industry (SCCCI). The study was aimed at examining the adaptability and change readiness of Singapore’s SMEs and their owners vis-à-vis the rapidly changing external business environment, as exemplified by the process of economic globalization, intense competition, technology development and the Asian crisis. A total of 101 companies responded to the survey which revealed some surprising facts about the adaptability and …

Go to article

The Role Of Rhetoric Content In Charismatic Leadership: A Content Analysis Of A Singaporean Leader's Speeches, Hwee Hoon Tan, Gladys Wee Jan 2002

The Role Of Rhetoric Content In Charismatic Leadership: A Content Analysis Of A Singaporean Leader's Speeches, Hwee Hoon Tan, Gladys Wee

Research Collection Lee Kong Chian School Of Business

This study provides an extension to the Charismatic Leadership theories by delineating the roles of rhetoric content: in frame alignment and trust building. Propositions were developed from past literature on the rhetorical behaviors of Charismatic Leadership and the interpersonal trust literature. An empirical study was then conducted to test the propositions developed and it was found that Mr. Lee Kuan Yew use the Singapore National Day Rally speeches in limited ways to align frames and build trust.

Go to article

Scaling Up Information Services For Development: A Framework Of Increasing Returns For Telecenters, Ted Tschang, Mathurot Chuladul, Thuy Thu Le Jan 2002

Scaling Up Information Services For Development: A Framework Of Increasing Returns For Telecenters, Ted Tschang, Mathurot Chuladul, Thuy Thu Le

Research Collection Lee Kong Chian School Of Business

Telecentres are an important type of information and communication technology (ICT) system particularly assisting rural and urban communities in developing countries, but the focus is often put on social development, sometimes on static economic returns, and rarely on dynamic economic aspects. This paper develops a basis for understanding the factors behind financial success in a dynamic setting based on the concept of increasing returns. This is applied to telecentres according to the stage of maturity of their information services. The framework is illustrated with literature- and interview-based cases, and will help an understanding of ways in which telecentres can scale-up …

Go to article

Knowledge Management Mechanisms In E-Commerce: A Study Of Online Retailing And Auction Sites, Fiona Fui-Hoon Nah, Keng Siau, Yuhong Tian, Min Ling Jan 2002

Knowledge Management Mechanisms In E-Commerce: A Study Of Online Retailing And Auction Sites, Fiona Fui-Hoon Nah, Keng Siau, Yuhong Tian, Min Ling

Research Collection School Of Computing and Information Systems

Knowledge management is vital to a company's success in this e-commerce era. Not only has the topic of knowledge management attracted much research attention lately, but the management of customer knowledge is also becoming increasingly important. Despite its significance, few research studies have systematically investigated knowledge management in the e-commerce context. None of the studies we reviewed looked at how knowledge management mechanisms were employed in e-commerce. This research presents a comprehensive analysis of the knowledge management mechanisms employed by 14 e-commerce sites that were rated as being the best by Gomez.com, an independent Internet quality measurement firm. Specifically, we …

Go to article

Community Banking In The E-Business Era, Peter Southard, Keng Siau Jan 2002

Community Banking In The E-Business Era, Peter Southard, Keng Siau

Research Collection School Of Computing and Information Systems

This paper reviews how existing and potential uses of Internet technology can generate a competitive advantage for rural community banks. To do so, it offers a framework for analyzing Internet technology investment decisions. Organizations in this segment of the banking industry are often more removed from centers of technology and have traditionally been more conservative in their approaches to information technology (among other things). Banking Associations have developed in the U.S., such as the Independent Bankers Association, to try and help community banks coordinate marketing, legislative, and other issues that they have in common. The use of Internet technology can …

Go to article

Enabling Technologies For E-Commerce And Erp Integration, Keng Siau, Jake Messersmith Jan 2002

Enabling Technologies For E-Commerce And Erp Integration, Keng Siau, Jake Messersmith

Research Collection School Of Computing and Information Systems

Focuses on a study which analyzed the enabling technologies for integrating Enterprise Resource Planning (ERP) and e-business. Difficulties in integrating ERP and e-business; Architecture supporting ERP and e-commerce; Model for integrating ERP and e-business.

Go to article

Using Real Options Analysis For Evaluating Uncertain Investments In Information Technology: Insights From The Icis 2001 Debate, Paul P. Tallon, Robert J. Kauffman, Henry C. Lucas, Andrew B. Whinston, Kevin Zhu Jan 2002

Using Real Options Analysis For Evaluating Uncertain Investments In Information Technology: Insights From The Icis 2001 Debate, Paul P. Tallon, Robert J. Kauffman, Henry C. Lucas, Andrew B. Whinston, Kevin Zhu

Research Collection School Of Computing and Information Systems

Business and information systems (IS) executives continue to grapple with issues of risk and uncertainty in evaluating investments in information technology (IT). Despite the use of net present value (NPV) and other investment appraisal techniques, executives are often forced to rely on instinct when finalizing IT investment decisions. Recognizing the shortcomings of NPV, real options analysis has been suggested as an alternative approach, one that considers the risks associated with an investment while recognizing the ability of corporations to defer an investment until a later period or to make a partial investment instead. Responding to a growing interest in real …

Go to article

Acceptable Internet Use Policy, Keng Siau, Fiona Fui-Hoon Nah, Limei Teng Jan 2002

Acceptable Internet Use Policy, Keng Siau, Fiona Fui-Hoon Nah, Limei Teng

Research Collection School Of Computing and Information Systems

Surveying use policies of three organizations--- educational institutions, ISPs, and non-ISPs.

Go to article

The Resource-Based View And Marketing: The Role Of Market-Based Assets In Gaining Competitive Advantage, Rajendra Kumar Srivastava, Liam Fahey, H. Kurt Christensen Dec 2001

The Resource-Based View And Marketing: The Role Of Market-Based Assets In Gaining Competitive Advantage, Rajendra Kumar Srivastava, Liam Fahey, H. Kurt Christensen

Research Collection Lee Kong Chian School Of Business

This article posits a framework that shows how market-based assets and capabilities are leveraged via market-facing or core business processes to deliver superior customer value and competitive advantages. These value elements and competitive advantages can be leveraged to result in superior corporate performance and shareholder value and reinvested to nurture market-based assets and capabilities in the future. The article also illustrates how resource-based view (RBV) and marketing considerations in the context of generating and sustaining customer value can refine and extend each other's traditional frames of analysis. Finally, the article posits a set of research directions designed to enable scholars …

Go to article

Management Research On Fashion: A Review And Evaluation, Timothy Adrian Robert Clark Dec 2001

Management Research On Fashion: A Review And Evaluation, Timothy Adrian Robert Clark

Research Collection Lee Kong Chian School Of Business

In recentyears there has been growing interest and debate amongst scholars with respectto the notion that management ideas are subject to recurrent swings in fashionin the same way that aesthetic aspects of life, such as clothing styles andmusical tastes, are characterized by surges of popularity and then decline. A numberof reasons for the increasing importance of management fashion as an area ofresearch have been identified. First, each wave of fashionable thinking inmanagement is seen as altering accepted definitions of the character of themodern organizational ideal with the consequence that few people who work inorganizations remain untouched by the consequence of …

Go to article

Potential Of Demand Management As A Short-Term Means Of Relieving Airport Congestion, Terence Ping Ching Fan, Amedeo R. Odoni Dec 2001

Potential Of Demand Management As A Short-Term Means Of Relieving Airport Congestion, Terence Ping Ching Fan, Amedeo R. Odoni

Research Collection Lee Kong Chian School Of Business

Rapid air traffic growth combined with limited airport airside capacities have led to ever-increasing delays. When the demand for air travel and the general economy recover from the current crisis, it is conceivable that air traffic congestion may again come to the fore. Given the rather bleak prospects for significant near-term increases in airport runway system capacity, it is likely that demand for runway access may need to be carefully managed to keep flight delays under control. While various approaches to demand management have been suggested in the research literature, few studies to date have provided quantitative evidence on two …

Go to article

Scripted Thought: Processing Korean Hancha And Hangul In A Multimedia Context, Nader T. Tavassoli, Jin K. Han Dec 2001

Scripted Thought: Processing Korean Hancha And Hangul In A Multimedia Context, Nader T. Tavassoli, Jin K. Han

Research Collection Lee Kong Chian School Of Business

We compare the cognitive processing of words written in alphabetic scripts with the cognitive processing of words written in logographic scripts. We suggest that the processing of words written in alphabetic scripts relies more heavily on the storage of--and the serial rehearsal properties of--short-term memory's phonological loop. In contrast, the processing of words written in logographic scripts relies more on the storage of--and the spatial-relational rehearsal properties of--visual short-term memory. A series of three experiments investigates implications of these processing differences within a single language, Korean, where words can be written in the alphabetic Hangul or in the logographic Han-cha. …

Go to article

Assessors' Use Of Personality Traits In Descriptions Of Assessment Centre Candidates: A Five-Factor Model Perspective, Filip Lievens, Filip De Fruyt, Karen Van Dam Dec 2001

Assessors' Use Of Personality Traits In Descriptions Of Assessment Centre Candidates: A Five-Factor Model Perspective, Filip Lievens, Filip De Fruyt, Karen Van Dam

Research Collection Lee Kong Chian School Of Business

In assessment centres assessors are typically taught to note down behavioural observations. However, previous studies have shown that about 20% of assessor notes contain trait descriptors. Instead of regarding these descriptors as errors, this study examines their position in a personality descriptive taxonomy (i.e. the AB5C taxonomy, see Hofstee, De Raad, & Goldberg, 1992) and relates them to employment recommendations. To this end, assessor notes of 403 assessees (214 men, 189 women; mean age 33 years) were scrutinized for personality descriptors. Results show that assessors, as a group, use descriptors referring to all five personality domains with a preference for …

Go to article

Dimension And Exercise Variance In Assessment Center Scores: A Large-Scale Evaluation Of Multitrait-Multimethod Studies, Filip Lievens, James M. Conway Dec 2001

Dimension And Exercise Variance In Assessment Center Scores: A Large-Scale Evaluation Of Multitrait-Multimethod Studies, Filip Lievens, James M. Conway

Research Collection Lee Kong Chian School Of Business

This study addresses 3 questions regarding assessment center construct validity: (a) Are assessment center ratings best thought of is reflecting dimension constructs (dimension model). exercises (exercise model). or a combination? (b) To what extent do dimensions or exercises account for variance? (c) Which design characteristics increase dimension variance? To this end, a large set of multitrait-multimethod studies (N = 34) were analyzed, showing that assessment center ratings were best represented (i.e., in terms of fit and admissible solutions) by a model with correlated dimensions and exercises specified a correlated uniquenesses. In this model, dimension variance equals exercise variance. Significantly more …

Go to article

Evolution Of Global Airline Strategic Alliance And Consolidation In The Twenty-First Century, Terence P. C. Fan, Laurence Vigeant-Langlois, Christine Geissler, Björn Bosler, Jan Wilmking Nov 2001

Evolution Of Global Airline Strategic Alliance And Consolidation In The Twenty-First Century, Terence P. C. Fan, Laurence Vigeant-Langlois, Christine Geissler, Björn Bosler, Jan Wilmking

Research Collection Lee Kong Chian School Of Business

Global airline strategic alliances have emerged since the late 1980s, and their number has slowly risen through the years. Will the number of such alliances continue to proliferate? Or will airlines consolidate with one another to form mega-carriers? In this paper, the likelihood of various airline consolidation and alliance development possibilities was examined based on a number of high-level trends and forces. The most probable near-term industry alliance and consolidation structure is described, accompanied with a probable path of evolution. These predictions have important implications for managers of strategic alliances, carriers who are currently in an alliance as well as …

Go to article

Persistence In Style-Adjusted Mutual Fund Returns, Melvyn Teo, Sung-Jun Woo Nov 2001

Persistence In Style-Adjusted Mutual Fund Returns, Melvyn Teo, Sung-Jun Woo

Research Collection Lee Kong Chian School Of Business

The literature on mutual fund persistence took a hit with the finding that one-year stock momentum and expense ratios account for most of the persistence in mutual fund performance (Carhart, 1992; Carhart, 1997). However, since equity mutual funds are grouped into styles (e.g., large value, small growth, mid-cap growth, etc.) and are often confined to trading stocks within their style, one should measure fund performance relative to style when investigating managerial ability. Using CRSP mutual fund data and a methodology similar to Carhart (1997), we find that differences in style-adjusted fund returns persist for up to six years. Neither one-year …

Go to article

Consumer Decision Making In A Multi-Generational Choice Set Context, Namwoon Kim, Rajendra K. Srivastava, Jin K. Han Sep 2001

Consumer Decision Making In A Multi-Generational Choice Set Context, Namwoon Kim, Rajendra K. Srivastava, Jin K. Han

Research Collection Lee Kong Chian School Of Business

Most new product adoption models have focused on single-generation products. Only recently have researchers begun to focus on the importance of analyzing consumers' purchase demands in multi-generation products. This paper proposes a model that incorporates both initial and repeat purchases and allows for leap-frogging behavior for multi-generation technological products. Whereas most new product adoption models are based on aggregate market sales, the proposed model is estimated and validated on individual consumer data. Within a logistical modeling framework, the model combines a purchase incidence (buy/not buy) component and generation choice components for each time period. These model components allow for individual …

Go to article

The Effects Of Alliance Portfolio Characteristics And Absorptive Capacity On Performance: A Study Of Biotechnology Firms, Gerard George, Shaker A. Zahra, Kathleen K. Wheatley, Raihan Khan Sep 2001

The Effects Of Alliance Portfolio Characteristics And Absorptive Capacity On Performance: A Study Of Biotechnology Firms, Gerard George, Shaker A. Zahra, Kathleen K. Wheatley, Raihan Khan

Research Collection Lee Kong Chian School Of Business

In many high technology industries, strategic alliances have become important for improving a firm's financial performance by providing knowledge that can be used to develop the capabilities needed to introduce new products. Therefore, researchers have examined those characteristics of alliances that can contribute to the performance of high technology companies. There is agreement that the structure and knowledge flows within alliances can affect a firm's innovativeness. However, to date, researchers have studied alliances as individual events or transactions, failing to recognize their synergistic effects as a coherent portfolio. Viewing alliances as a portfolio of strategic agreements, we suggest that portfolio …

Go to article

The Construct Validity Of A Belgian Assessment Centre: A Comparison Of Different Models, Filip Lievens, Etienne Van Keer Sep 2001

The Construct Validity Of A Belgian Assessment Centre: A Comparison Of Different Models, Filip Lievens, Etienne Van Keer

Research Collection Lee Kong Chian School Of Business

This study investigates the construct validity of a Belgian assessment centre through a comprehensive set of confirmatory factor analysis models. In particular, the general confirmatory factor analysis approach as well as the correlated uniqueness approach are fitted to the same data. Results replicate Sagie and Magnezy's (1997) finding that the correlated uniqueness model is appropriate to represent exercise effects in assessment centres, as a good fit and no estimation problems are obtained. In this model the dimensions explain 36% of variance, revealing evidence of convergent validity. Possibly, this is due to the careful design of this assessment centre. Evidence of …

Go to article

A Multi-Agent Framework For Supporting Intelligent Fourth-Party Logistics, Hoong Chuin Lau, G. Lo Aug 2001

A Multi-Agent Framework For Supporting Intelligent Fourth-Party Logistics, Hoong Chuin Lau, G. Lo

Research Collection School Of Computing and Information Systems

A distributed intelligent agent-based framework that supports fourth-party logistics optimization under a web-based e-Commerce environment has been proposed in this paper. In the framework, customer job requests come through an e-Procurement service. These requests are consolidated and pushed to the e-Market Place service periodically. The e-Market Place then serves as a broker that allows intelligent agents to bid to serve these requests optimally in real-time by solving multiple instances of underlying logistics optimization problem. The resulting system was implemented based on the Java 2 Enterprise Edition (J2EE) platform using distributed system technology for communication between objects.

Go to article

Housing Policy, Wealth Formation And The Singapore Economy, Sock-Yong Phang Jul 2001

Housing Policy, Wealth Formation And The Singapore Economy, Sock-Yong Phang

Research Collection School Of Economics

This paper evaluates the contribution of housing policy in Singapore to financial sector development, housing wealth formation and macro-economic performance, both retrospectively and prospectively. It provides an overview of past housing policies and traces the linkages to the financial sector. Housing policy as effected through the Housing and Development Board and the Central Provident Fund (CPF) hampered the development of the commercial housing loans sector and domestic financial markets, but contributed to the overall growth and stability of the housing loans market and associated financial institutions. Housing policy and the trend of housing asset inflation contributed significantly to the formation …

Go to article

The Effectiveness Of Institutional Activism, Gary L. Caton, Jeremy Goh, Jeffrey Donaldson Jul 2001

The Effectiveness Of Institutional Activism, Gary L. Caton, Jeremy Goh, Jeffrey Donaldson

Research Collection Lee Kong Chian School Of Business

Researchers examined earnings-forecast revisions and stock returns after release of the Focus List of poorly performing companies by the Council of Institutional Investors. Using Tobin's q as a measure of a company's ability to improve performance, researchers found significant and positive abnormal forecast revisions and post-release stock returns for companies with q greater than one. Findings support the proposition that institutional activism is effective for underperforming companies - but only those companies with the ability to respond to the challenge to improve performance.

Go to article

Is A Convertible Bond Call Really Bad News?, Louis H. Ederington, Jeremy C. Goh Jul 2001

Is A Convertible Bond Call Really Bad News?, Louis H. Ederington, Jeremy C. Goh

Research Collection Lee Kong Chian School Of Business

The article tests and rejects the hypothesis that managers call in-the-money convertibles when they view a decline in the value of the firm as likely. Inconsistent with this view, it finds that insiders generally buy equity before conversion-forcing calls. Also, analysts tend to raise their earnings forecasts following a call. There is no evidence that earnings analysts interpret a conversion-forcing call as bad news. Indeed there is evidence that, relative to firms in general, analysts are revising their earnings forecasts upward in the months surrounding conversion-forcing calls. The article concludes that an announcement of a conversion-forcing call of a firm's …

Go to article

Mobile Commerce: Promises, Challenges And Research Agenda, Keng Siau, Ee Peng Lim Jul 2001

Mobile Commerce: Promises, Challenges And Research Agenda, Keng Siau, Ee Peng Lim

Research Collection School Of Computing and Information Systems

Advances in wireless technology increase the number of mobile device users and give pace to the rapid development of e-commerce using these devices. The new type of e-commerce, conducting transactions via mobile terminals, is called mobile commerce. Due to its inherent characteristics such as ubiquity, personalization, flexibility, and dissemination, mobile commerce promises businesses unprecedented market potential, great productivity, and high profitability. This paper presents an overview of mobile commerce development by examining the enabling technologies, the impact of mobile commerce on the business world, and the implications to mobile commerce providers. The paper also provides an agenda for future research …

Go to article

Foreign Country Priorities In The Internationalization Process: A Measure And An Exploratory Test On British Firms, Timothy Adrian Robert Clark, Derek S. Pugh Jun 2001

Foreign Country Priorities In The Internationalization Process: A Measure And An Exploratory Test On British Firms, Timothy Adrian Robert Clark, Derek S. Pugh

Research Collection Lee Kong Chian School Of Business

After a critical analysis of the psychic distance aspect of the Uppsala model of internationalization and empirical studies to test it, this paper proposes a measure to enable comparison between target foreign countries in the priority given them in the internationalization process. An International Priority Index is developed for each target country, and used as the dependent variable in a model to analyze the effects of the independent variables of size of market, affluence of market, geographical distance and cultural distance on foreign country priority choice of home country firms. The measure and the model are given a first test …

Go to article

Coping With Growth Transitions: The Case Of Chinese Family Businesses In Singapore, Wee-Liang Tan, Siew Tong Fock Jun 2001

Coping With Growth Transitions: The Case Of Chinese Family Businesses In Singapore, Wee-Liang Tan, Siew Tong Fock

Research Collection Lee Kong Chian School Of Business

Families control more than half of the corporations in East Asia. The contribution of family businesses to Asia's economic growth is predicated upon successfully growing their businesses. Many family businesses in East Asia, spanning countries such as Taiwan, Hong Kong, Indonesia, Singapore, and Malaysia, are Chinese owned and managed. Some claim that these businesses will never develop into full-fledged multinational enterprises because of their cultural heritage (Redding, 1990). However, some Chinese family businesses have successfully made the transition.This paper presents an in-depth study of five Chinese family businesses in Singapore that have successfully made the transition in growth and size …

Go to article

Alternative Corporate Governance Systems In Japanese Firms: Implications For A Shift To Stockholder-Centered Corporate Governance, Toru Yoshikawa, Phillip H. Phan Jun 2001

Alternative Corporate Governance Systems In Japanese Firms: Implications For A Shift To Stockholder-Centered Corporate Governance, Toru Yoshikawa, Phillip H. Phan

Research Collection Lee Kong Chian School Of Business

In Asia, the recent catastrophic decline in regional stock markets, continuing currency crisis and failures of major financial institutions and industrial corporations have increased domestic and international interest in corporate governance. Nowhere is this greater than in Japan where financial institution reform has catapulted this to the fore. Agency theory and institutional theory, together with comparative case examples, are used in a study to derive some propositions on the dynamics of changing corporate governance systems in Japanese firms. The study argues for the co-existence of stakeholder and shareholder-centered corporate governance systems in Japan. This argument has an important implication for …

Go to article

An Investigation Of Goodwill Accounting Policy Choice Within A Specific Knowledge Framework, Pearl H. N. Tan Jun 2001

An Investigation Of Goodwill Accounting Policy Choice Within A Specific Knowledge Framework, Pearl H. N. Tan

Research Collection School Of Accountancy

This study, using Singapore data, investigates the relationship between Chief Executive Officers' (CEO) specific knowledge and the accounting method choice on capitalisation of goodwill. International Accounting Standard 22 (1987), applicable in Singapore in 1996, the year of the study, permits a choice between capitalisation with subsequent amortisation and immediate write-off of goodwill to reserves. This study proposes a positive relationship between human capital specificity of CEOs and the recognition of purchased goodwill on the balance sheet. Specific knowledge is unique to firms and is acquired through experience. Given that specialised assets arise from firm-specific circumstances, firm-specific knowledge potentially explains the …

Go to article

The Relationship Of Internal And External Commitment Foci To Objective Job Performance Measures, Mark A. Siders, Gerard George, Ravi Dharwadkar Jun 2001

The Relationship Of Internal And External Commitment Foci To Objective Job Performance Measures, Mark A. Siders, Gerard George, Ravi Dharwadkar

Research Collection Lee Kong Chian School Of Business

Prior research reports of a weak commitment-performance relationship can be attributed to inconsistency in conceptualization and measurement of the constructs. In this study, we differentially relate attitudinal commitment to internal (organization and supervisor) and external (customer) foci to objective measures of job performance. Results suggest that both internal foci are related to organizationally rewarded job performance and that the external focus influences job performance relevant to and rewarded by customers. Implications of these findings are discussed.

Go to article

First Prev Next Last