Business Commons^™

Exposed And Under Pressure: Why Mid-Level Leaders Aren’T Prepared For Challenges, Saumya Sindhwani, Jerry Connor, Howard Thomas

Asian Management Insights

Why mid-level leaders aren’t prepared for today’s challenges.

From Rags To Riches: Following The East Asian Blueprint By Governments And Firms, Shantanu Bhattacharya

Asian Management Insights

What governments and firms should know before following the East Asian blueprint.

Examining The Paradox Of Part-Time Employees Working Overtime, Hsin Ning Yong, Jochen Reb

Asian Management Insights

Examining the paradox of part-time employees working overtime. Many studies have revealed that employees on part-time work arrangements are voluntarily working either longer hours or more intensively than what they had contracted for. So why do part-time employees work overtime? And why is it important for organisations to understand the rationale for such behaviour? Despite the increasing relevance of part-time employment, there is little research on how to structure the work, engage, develop or retain part-time employees. For organisations to effectively manage these relationships, they need to first understand what drives part-timers to work above and beyond their contracted capacity

Heineken's Acquisition Of Asia Pacific Breweries: Accounting For Business Combinations And Ownership Interests, Pearl Hock Neo Tan, Chu Yeong Lim

Research Collection School Of Accountancy

On July 20, 2012, Heineken, a Dutch brewery offered S$5.125 billion (Singapore dollars; approximately US$4.1 billion) to buy Asia Pacific Breweries Ltd (APB; formerly, Malayan Breweries Limited) from its Singapore-based joint venture partner, Fraser and Neave, Limited. (F&N). At that point, Heineken and F&N had joint control over APB through the joint venture vehicle Asia Pacific Investments Pte Ltd (APIPL). Brewery business under the joint arrangement had moved on quite predictably from the time APB was formed in 1931. However, the calm changed to high drama when Thai Beverage, owned by one of Thailand's tycoons, made a bid for F&N …

The Search For Meaning Amid Tasks Galore And Race To Be First, David Chan

Research Collection School of Social Sciences

For most, life is a busy pursuit.But it is good every now and then to take the time to reflect on why you dowhat you do.

Beyond Personal Control: When And How Executives' Beliefs In Negotiable Fate Foster Entrepreneurial Orientation And Firm Performance, Evelyn W. M. Au, Xin Qin, Zhi-Xue Zhang

Research Collection School of Social Sciences

Negotiable fate, the belief that fate imposes boundaries within which personal actions can shape outcomes, is rooted in Chinese collective wisdom. This belief is hypothesized to prompt executives to use of available resources to create opportunities by directing their attention to controllable aspects of unpredictable environments. Thus, executives' endorsement of negotiable fate beliefs is expected not only to enhance firm-level entrepreneurial orientation, but also to positively predict firm innovation and financial performance. We further expect these mediation effects to be stronger under dynamic environments. Studies of top executives in China support the theorized moderated-mediation model. By providing evidence for its …

Workplace Trust As A Mechanism Of Employee (Dis)Advantage: The Case Of Employee Socioeconomic Status, Marko Pitesa, Stefan Thau, Madan M. Pillutla

Research Collection Lee Kong Chian School Of Business

Early work on trust in social science highlighted how the lack of trust between individuals can cause social division, contribute to social stratification, and reduce economic opportunities for people from all social groups. We integrate this work with organizational research on antecedents of trust to generate predictions explaining when and why low employee socioeconomic status (SES) can be a barrier to trust. We discuss how this process can impair the success of both organizations as well as their lower-SES employees. We present a model, and data, suggesting that lower-SES employees will be both more distrusted as well as more distrustful …

Creating A Great Workplace For All Singapore: First Steps For Business Leaders, Richard R. Smith, Benjamin Ho

Research Collection Lee Kong Chian School Of Business

In a highly competitive business world, the pressure for bottom-line results can be intense – sometimes at the expense of a positive workplace environment. Yet, it seems there are organizations that not only do well, but also have people who trust their leaders, possess deep pride in their work and organizations, and take genuine pleasure in working with their colleagues.

Corporate Crisis Advertising: A Framework Examining The Use And Effects Of Corporate Advertising Before And After Crises, Benjamin Ho, Wonsun Shin, Augustine Pang

Research Collection Lee Kong Chian School Of Business

While corporate advertising has been widely studied as a promotional tool, few studies have examined how it can be used in a corporate crisis situation. In 2013, Kim proposed a conceptual framework for examining stakeholders’ evaluation of pre-crisis corporate advertising, using the inoculation and reactance theory. The framework, published in Journal of Marketing Communications, suggested that pre-crisis advertising can increase audience resistance towards negative news of an organization and decrease audience resistance towards future corporate advertisements from the organization. The present study expands on Kim’s work to develop the corporate crisis advertising (CCA) framework. In addition to the inoculation and …

Does Ethical Orientation Matter? Determinants Of Public Reaction To Csr Communication, Kyujin Shim, Myojung Chung, Young Kim

Research Collection Lee Kong Chian School Of Business

Employing an experiment study (N = 256), this study examines how individuals ethical orientation (deontology vs. consequentialism) and CSR message frame (normative vs. strategic) influence corporate hypocrisy perception and negative communication intentions toward a given company. Findings demonstrate that deontological ethical orientation and strategic CSR frame induce stronger corporate hypocrisy perception and negative communication intention than do consequential ethical orientation and normative CSR frame. In addition, deontological ethical orientation moderated the effects of CSR frames on negative communication intention toward the company. Implications for both public relations scholarship and practices are discussed.

Combinatorial Multi-Armed Bandit Problem With Probabilistically Triggered Arms: A Case With Bounded Regret, Omer Saritac, Cem Tekin

Research Collection Lee Kong Chian School Of Business

In this paper, we study the combinatorial multi-armed bandit problem (CMAB) with probabilistically triggered arms (PTAs). Under the assumption that the arm triggering probabilities (ATPs) are positive for all arms, we prove that a simple greedy policy, named greedy CMAB (G-CMAB), achieves bounded regret. This improves the result in previous work, which shows that the regret is O (log T) under no such assumption on the ATPs. Then, we numerically show that G-CMAB achieves bounded regret in a real-world movie recommendation problem, where the action corresponds to recommending a set of movies, arms correspond to the edges between movies and …

Dissecting Arbitrage Costs, F. Y. Eric Lam, Chishen Wei, K. C John Wei

Research Collection Lee Kong Chian School Of Business

This paper systematically examines the impact of nine popular arbitrage costs measures on cross-sectional mispricing based on ten well-known and robust anomalies. We show that binding arbitrage barriers slowly change over time. In early years with few publications documenting return anomalies, arbitrage costs have tiny impact even though mispricing is present. As anomalies become more widely known, arbitrage costs impact mispricing substantially. Arbitrage risk, ambiguity of fundamental value, round-trip broker’s commission plus bid-ask spreads, and stock loan supply are binding on arbitrageurs. Only arbitrage risk is binding if larger cap stocks are emphasized. In recent years when market quality improves …

Permanent Price Impact Asymmetry Of Trades With Institutional Constraints, Chiraphol N. Chiyachantana, Pankaj Jain, Christine Jiang, Vivek Sharma

Research Collection Lee Kong Chian School Of Business

Dynamic institutional trading constraints related to capital, diversification, and short-selling asymmetrically affect the incorporation of new information as reflected in the permanent price impact of their trades. The sign of the permanent price impact asymmetry between institutional buys versus sells is positive at the initial stage of a price run-up and reverses due to changing constraints with a prolonged price run-up in a stock. Idiosyncratic volatility, analyst forecast dispersion, trading intensity, price dispersion, and bullish market conditions further sharpen the initial asymmetry, as well as its reversal after a price run-up.

The Flow Of Funds In Asean, Philip C. Zerrillo

Research Collection Lee Kong Chian School Of Business

In his novel, Memoirs of a Geisha, Arthur Golden wrote, “Water can carve its way even through stone. And when trapped, water makes a new path.” Something similar seems to be happening with the flow of funds in ASEAN.

Testing, Retesting And Selecting The Right Job Applicant, Singapore Management University

Perspectives@SMU

Allowing applicants to retake a test can help increase the likelihood of hiring the best person for the job

Why Expanding Hong Kong Disneyland Is Important, Singapore Management University

Perspectives@SMU

The expansion plan of Hong Kong Disneyland has been a highly controversial topic in Hong Kong. Local lawmakers have criticised the government of taking a weak stance in the “unequal deal” with the US firm.

Q&A With Michael Seibel, Y Combinator Ceo, Singapore Management University

Perspectives@SMU

This is the transcript of the questions posed to and answered by Michael Seibel, CEO of Y Combinator during the Q&A session at the sidelines of the recent Lee Kuan Yew Global Business Plan Competition.

What Does It Take To Become A Partner At An Accountancy Firm?, Qiang Cheng, Yang Hoong Pang, Gary Pan, Poh Sun Seow, Kwong Sin Leong

Perspectives@SMU

Having ‘hard’ skills are important but one cannot do without the soft skills that will advance your career

Towards An Effective Design Of The Business Intelligence & Analytics Function Within An Organisation, Eric Sandosham

Dissertations and Theses Collection

This dissertation is about the organisational considerations in setting up a successful business intelligence and analytics (BI&A) function. It addresses a gap in academic literature by presenting a theoretical framework on organisational attributes that impacts the BI&A function’s ability to improve the completeness and relevance of their data-driven solutions.

BI&A is a subset of information processing, and as such, subject to the phenomenon of uncertainty and equivocality. Most BI&A functions do not explicitly address this phenomenon in their organisation design, leading to suboptimal BI&A outcomes as widely publicised in both academic and practice literature.

This dissertation contributes to theory by …

Smu Launches Retail Centre Of Excellence: Singapore’S First Retail Knowledge-Sharing Hub, Singapore Management University

SMU Press Releases and News

Singapore Management University (SMU) today officially launched the Retail Centre of Excellence (RCoE), the first and only retail insight-sharing hub in Singapore focusing on generating and disseminating actionable knowledge for retailers in Singapore, Asia and beyond. A joint initiative between SMU, SPRING Singapore and the Singapore Economic Development Board (EDB), the RCoE aims to empower retailers with the know-how through research and insights, and build an ecosystem (comprising retailers, retail experts, knowledge partners, SMU faculty and student talent) to ride the winds of change. The Centre, helmed by SMU Professor of Marketing, Kapil R. Tuli, is joined by a group …

Beyond Firm-Customer Interactions To Better Customer Experience, Caroline Seow Ling Lim

Dissertations and Theses Collection (Open Access)

This dissertation puts forward a mix of quantitative and qualitative methods to study the effects of low control determinants and peer-to-peer interactions on customer experience. Peer-to-peer (P2P) is the exchange between participants of equal power and authority to perform common tasks in a service context. It was made popular by file sharing system like Napster. Some firms have successfully harnessed P2P interactions to advance their competitive position. As an example, online communities for open source software provide collaborative platforms for users to share information, as well as exchange and look for social support. These platforms are often sponsored and hosted …

Inside Accountancy: What It Takes To Become A Big 4 Partner, Qiang Cheng, Yang Hoong Pang, Gary Pan, Poh Sun Seow, Kwong Sin Leong

Research Collection School Of Accountancy

Reaching partnership at a Big 4 firm is regarded as the pinnacle ofachievement for any accountant. Ask any early-career employee in a Big 4 firmwhether he or she wants to make partner one day. Many of them will say yes, unequivocally.

Artificial Intelligence Research In Singapore: Assisting The Development Of A Smart Nation, Pradeep Varakantham, Bo An, Bryan Low, Jie Zhang

Research Collection School Of Computing and Information Systems

Artificial Intelligence (AI) research in Singapore is focused on accelerating the country’s development into a Smart Nation. Specifically, AI has been employed extensively in either augmenting the intelligence of humans or in developing automated methods and systems to improve quality of life in Singapore.

Non-Competes, Career Concerns, And Debt Covenants, Yun Lou, Rencheng Wang, Yi Zhou

Research Collection School Of Accountancy

We study the impact of managers’ career concerns from non-competes enforcement on the design of debt covenants in private debt agreements. Using exogenous changes in the enforceability of managers’ non-compete clauses over the period of 1992-2004 across states in the United States, we show that borrowers headquartered in U.S. states with strong enforcement of non-compete clauses have fewer debt covenants compared to those headquartered in states with weak enforcement after controlling for reporting quality, risk taking, and firm performance. Our evidence is consistent with the argument that reduced job mobility and enhanced career concerns incentivize managers to ex ante avoid …

Board Independence As A Panacea To Tunneling? An Empirical Study Of Related Party Transactions In Hong Kong And Singapore, Christopher C. H. Chen, Wai Yee Wan, Wei Zhang

Research Collection Yong Pung How School Of Law

This article examines the effect of imposing higher board independence requirements on private benefit extraction by corporate management or controlling shareholders in Hong Kong and Singapore. This article shows that higher board independence negatively correlates with fewer related-party transactions (RPT), though in a nonlinear relationship with the marginal effect of higher board independence diminished. However, we find no clear causal effect of Hong Kong's imposition of a minimum board independence threshold in 2012 on reducing tunneling. Our data also show that higher concentration of ownership might not be associated with more tunneling by RPTs. Overall, this research lends support to …

Automation And The Accounting Profession, Clarence Goh, Poh Sun Seow, Gary Pan

Research Collection School Of Accountancy

Automation poses a threat to many of the tasks that are performed by accountants today. Certainly, many emerging technologies have already begun to perform tasks that have traditionally been performed by accountants. For example, advancements in cloud-based accounting software now make it much easier for small businesses to easily and accurately enter and edit financial information on their own without the input of accountants. Looking further into the horizon, newer technologies can now turn hard-copy receipts into a machine-readable format, encrypt them,and allocate them to an account without any input from a human. Such developments will continue to reduce the …

Making Financial Disclosure More Readable, Clarence Goh, Poh Sun Seow, Gary Pan

Research Collection School Of Accountancy

There are many benefits tohaving disclosures written in plain English. Investors would be more likely tounderstand the disclosures and to make informed judgments. Investment analystswould also be able to make more timely and accurate recommendations to theirclients if they can understand such disclosures more quickly and easily

What Does It Take To Become A Partner At An Accountancy Firm?, Qiang Cheng, Yang Hoong Pang, Gary Pan, Poh Sun Seow, Kwong Sin Leong

Research Collection School Of Accountancy

Having ‘hard’ skills are important but one cannot do without the soft skills that will advance your career.

A Triadic Framework For Collaborative Consumption (Cc): Motives, Activities And Resources & Capabilities Of Actors, Sabine Benoit, Thomas L. Baker, Ruth N. Bolton, Thorsten Gruber, Jay Kandampully

Research Collection Lee Kong Chian School Of Business

Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber driver) and a customer. The platform provider's main role is matchmaking, so that a customer can access assets of a peer service provider. This paper has three objectives. First, this article identifies three criteria to delineate CC from related constructs such as access-based consumption, sharing or renting. Second, it introduces a literature-based framework explicating the roles of the actors in the CC triangle along three dimensions: motives, activities and resources and …

Linking Service Convenience To Satisfaction: Dimensions And Key Moderators, Sabine Benoit, Sonja Klose, Andreas Ettinger

Research Collection Lee Kong Chian School Of Business

Purpose: Demand for service convenience, defined as a consumer's perception of minimized time and effort spent to obtain a service, has increased in conjunction with certain sociocultural and demographic changes. Previous research notes the significance of service convenience, but the importance of different dimensions of service convenience and the role of key moderators affecting the link between convenience and satisfaction (like customer psychographic and sociodemographic characteristics) remain unaddressed. Thus, the purpose of this research is to identify those customer groups for which offering convenience will have the highest leverage to increase satisfaction. Design/methodology/approach: Two models are developed and tested: a …