Business Commons^™

The Road Ahead For Global Supply Chains, Singapore Management University, Victor Fung

Perspectives@SMU

Technology, geopolitics, and COVID-19 could lead to a total reinvention of how goods move around the world

Customer Satisfaction Index Of Singapore 2020: Q1 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time. 2020 marks the 14th year of measurement for the CSISG national study.

#Thirsty4change: Bubble Tea, Coding And Data Visualisation, Singapore Management University

Social Space

In our introductory article to #Thirsty4Change, we met Ishan and Elyza, undergrads of Singapore Management University who have teamed up with LASALLE College of the Arts students to explore design interventions to bring about a more sustainable-looking future for bubble tea packaging and consumption. Throughout six weeks of workshops, the students embarked on data collection, and learned more about coding and data visualisation.

Stock Market Information And Security Prices, Haoyuan Li

Dissertations and Theses Collection (Open Access)

Chapter 1: Analyst report content and stock market anomalies A series of recent papers document that security analyst recommendations tend to contradict stock-mispricing signals. This seems at odds with the large prior literature on the investment value of analyst recommendations. What justifications do analysts make when they write reports on mispriced stocks? I use the latest techniques in machine learning and textual analysis to categorize the qualitative information in a large sample of analyst reports. I find that report content can be intuitively classified into five categories or topics: 1) Growth, 2) Earnings, 3) New developments, 4) Management transactions, and …

Followers’ Reactions To Leader Differentiation, Yuchuan Liu

Dissertations and Theses Collection (Open Access)

Leaders generally differentiate their relationships with followers, for example, by providing some with more respect, trust, support, or information than others (Liden & Graen, 1980). However, the effects of such leader differentiation on followers remain inconclusive such that research suggests that leader differentiation may have negative, positive, or null effects on favorable employee work-related outcomes (for a recent review, see Martin et al., 2018). To better understand the effects of leader differentiation, utilizing leader-member exchange (LMX) theory, I considered three inherently connected properties in the leader differentiation process – LMX differentiation, LMX quality and LMX social comparison (Martin et al., …

Learn, Adapt, And Move On: An Interview With Rajesh Lingappa, Rajesh Lingappa, Singapore Management University

Asian Management Insights

Rajesh Lingappa, co-founder and former chief technology officer of RedMart, talks about his entrepreneurial journey in the world of technology.

Emarketplaces: Strategic Challenges And Considerations, Sam Too

Asian Management Insights

Building scale and volume rapidly is key to surviving the roller-coaster journey and staying the course for a digital entrepreneur.

The Future Of Retailing: When The Artificial Becomes Real, Jagdish Sheth

Asian Management Insights

Digital technology, including e-commerce and e-market exchanges, has been the most significant disruptive force for the retail industry in the last two decades.

Ageing In Place: Sustainable Technology Solutions To Support The Elderly, Hwee-Pink Tan

Asian Management Insights

'Silver tech' allows for a scalable and sustainable solution for intelligent monitoring, detection and notification of anomalous events, and collaborative support for seniors living alone.

Starbucks In China: An Undisputed Leader?, Nirmalya Kumar, Sheetal Bhardwaj, Stephen Eryung Chu

Asian Management Insights

How Starbucks faces the emergence of ‘new retail’, or the seamless integration of offline and online retail.

Adaptive Mindset: An Effective Approach To Leadership In Cross-Cultural Contexts, Francis Lotzer

Asian Management Insights

Understanding cultural signals by exploring the ‘hidden part of the iceberg’ and communicating the benefits of change to team members.

The Governance Divide In Global Corporate Responsibility: The Global Structuration Of Reporting And Certification Frameworks, 1998-2017, Shawn Pope, Alwyn Lim

Research Collection School of Social Sciences

In recent decades, as worldwide attention to corporate responsibility increased, the global corporate responsibility (GCR) movement did not converge on a singular governance model nor hybridize into myriad country-specific models. The movement, rather, bifurcated into onerous certification frameworks and more lax reporting frameworks. We examine this ‘governance divide’ in the GCR movement by investigating the cross-national diffusion of seven core GCR frameworks. We adopt a glocalization perspective that conceptualizes a vertical nesting of local and global contexts. Our cross-national quantitative analyses suggest that, while linkages to global culture have encouraged business participation in all GCR frameworks, power dependencies related to …

Corporate Governance: Of Misses, Awareness And Improvements, Havovi Heerjee Joshi

Asian Management Insights

Have a more robust and effective corporate governance framework that includes a focus on environmental sustainability and social impact.

China's Anti‐Corruption Campaign And Financial Reporting Quality, Ole-Kristian Hope, Heng Yue, Qinlin Zhong

Research Collection School Of Accountancy

We examine the impact of China’s anti-corruption campaign on firm-level financial reporting quality (FRQ). As an important component of the anti-corruption campaign, in October 2013, “Rule 18” was issued to prohibit party and government officials from serving as directors for publicly listed firms. The regulation led to a large number of official directors resigning from their roles as directors involuntarily. As such, Rule 18 has effectively weakened, if not fullydiscontinued, the political connections of the firms that previously hired officials as directors. Our empirical analyses employ a difference-in-differences research design with firm fixed effects and PSM to examine the pre- …

Attention, Entrainment, And Rules In High Reliability Organizations, Tingting Lang

Dissertations and Theses Collection (Open Access)

Chapter 1: How institutions enhance mindfulness: interactions between external regulators and front-line operators around safety rules (with Ravi S. Kudesia and Jochen Reb) How is it that some organizations can maintain nearly error-free performance, despite trying conditions? Within research on such high-reliability organizations, mindful organizing has been offered as a key explanation. It entails interaction patterns among front-line operators that keep them attentive to potential failures—and relies on them having the expertise and autonomy to address any such failures. In this study, we extend the mindful organizing literature, which emphasizes local interactions among operators, by considering the broader institutional context …

Stochastic Capacity Management In The Presence Of Production Resource Disruption, Boya Yang

Dissertations and Theses Collection (Open Access)

This dissertation studies the capacity investment decision of a manufacturing firm facing demand uncertainty in the presence of shortage possibility in production resources, as often ignored in the literature. These production resources can be physical resources (component / raw material) or financial resources (working capital / budget). The shortage in these resources can be caused by a variety of supply chain disruptions; examples include global disruptions like COVID-19 and financial crisis in 2008 and local disruptions like shortage of components/workforce. The dissertation analyses two important issues related to capacity management: (i) the effect of production resource disruption on the capacity …

Design Thinking Intervention In Healthcare, Mohammed Ali Alshehri

Dissertations and Theses Collection (Open Access)

The healthcare industry is currently experiencing numerous challenges. Lack of skilled and innovative practitioners in healthcare organizations disrupts operational functions, administration, and service delivery. Dentistry is full of complex problems. There is currently a significant gap between the desired solutions dental providers offer to solve these problems and the actual outcomes. So, dental providers must rethink their approach to solving healthcare problems. One of the desirable approaches is design thinking.

Application of design thinking in business and healthcare has demonstrated improved results. In this research, the objective was to investigate the application of design thinking in dentistry and its effects …

The Most Influential Component Of Intellectual Capital Components On The Level Of Innovation Among The Faculty At Universities In Saudi Arabia, Reem Fihran A. Alshehri

Dissertations and Theses Collection (Open Access)

Intellectual Capital (IC) resources such as relational capital, structural capital, and human capital are important factors for success in institutions. Evidence indicates that IC is significant in obtaining a competitive advantage. Current universities are slow to promote and encourage innovation despite the IC resources at their disposal. In Saudi Arabia, no study has investigated the impact of IC on the innovation level in the education context. The purpose of this study was to investigate the main influential factor of intellectual capital that leads to more innovation among faculty members in universities operating in Saudi Arabia. The study used a descriptive …

Examining The Impact Of It Investment On Insurer Productivity: A Bootstrapped Malmquist Frontier Analysis Approach, Jee Yuen Yew

Dissertations and Theses Collection (Open Access)

This paper attempts to examine productivity changes of insurance companies in Singapore as represented by bootstrapped Malmquist indices, generated from a data envelopment analysis (DEA)-based frontier analysis, and attribute these changes to an increasing investment in information technology infrastructure and equipment, and increasing investment in staff enhancement. Through this analysis, the author finds that there has been a general increase in productivity and efficiency from 2011 – 2017, as seen from changes in the kernel density functions of productivity change between the two periods. The author also finds, through running a panel tobit regression model, that there is a positive …

Short Sellers And Long‐Run Management Forecasts, Xia Chen, Qiang Cheng, Ting Luo, Heng Yue

Research Collection School Of Accountancy

We examine how short sellers affect long‐run management forecasts using a natural experiment (Regulation SHO) that relaxes short‐selling constraints on a group of randomly selected firms (referred to as pilot firms). We find that compared to other firms, the pilot firms issue more long‐run good news forecasts but do not change the frequency of long‐run bad news forecasts. The increase in good news forecasts is greater when the pilot firms have higher quality forecasts, greater uncertainty about firm value, or higher manager equity incentives. Overall, these results and the results of additional analyses indicate that the reduction in short‐selling constraints …

Leveraging Digital Technology To Transform Accounting Function: Case Study Of A Sme, Gary Pan, Benjamin Lee

Research Collection School Of Accountancy

Digital transformation is taking hold of the processes and systems in accounting at a rapid pace and in a drastic way. With its emphasis on data and analysis, accounting entity is well suited to reap the benefits digital technologies have to offer. With the rapid infusion of digital technologies in accounting entity, the accounting literature has been calling for more empirical studies to examine the way accounting function leverages digital technology to enhance its analytical capabilities so as to obtain deeper business insights. This paper conducts an empirical study to examine the process of a SME's accounting function leveraging data …

Fomc Playbook: The Only New Game In Town?, Thomas Lam

Sim Kee Boon Institute for Financial Economics

In light of the Covid-19 pandemic, the Federal Open Market Committee (FOMC), while taking more aggressive actions, seems to have stuck more or less to the standard playbook of responding to “unusual and exigent circumstances”. This essentially calls for slashing conventional policy rates to their effective lower bound, accompanied by forward guidance, embarking on asset purchases, rolling out emergency liquidity facilities and experimenting with lending programmes. But policymakers, with the required US Treasury backstop, have also introduced more creative programmes to encourage credit extension and reached into different market segments.

Estimating The Benefits And Costs Of Forming Business Partnerships, Jungho Lee

Research Collection School Of Economics

I estimate a matching model of business‐partnership formation to quantify the relative importance of productivity gains, financing gains, and the coordination failure of effort provision (moral hazard) among partners. Productivity gains account for 61% of the gain from the observed partnerships. For partners in the first quartile of the wealth distribution, however, financing accounts for 93% of the gain. The cost of moral hazard corresponds to 42% of the entire gain from partnerships. A loan policy specifically targeting partnerships is less effective in improving welfare than a conventional loan policy that provides loans to individual entrepreneurs.

Do Coaches In The National Basketball Association Actually Display Racial Bias? Replication And Extension, Gokhan Ertug, Massimo Maoret

Research Collection Lee Kong Chian School Of Business

We replicate and extend empirical evidence that has been interpreted as an indication of coaches’ racial bias in the National Basketball Association (NBA) by Schroffel and Magee (2012) and Zhang (2017; 2019). After replicating the published results, we extend them by modeling coaches’ decisions of “resting the starters,” a common tactical decision based on players’ quality and not on their race, thus exploring whether this tactic may provide an alternative explanation for associations that might thus far have been taken to indicate racial bias. Our results show that, after empirically accounting for “resting the starters,” the magnitude of associations that …

Power And Negotiation: Review Of Current Evidence And Future Directions, Michael Schaerer, Laurel Teo, Nikhil Madan, Roderick I. Swaab

Research Collection Lee Kong Chian School Of Business

This review synthesizes the impact of power on individual and joint negotiation performance. Although power generally has positive effects on negotiators’ individual performance (value claiming), recent work suggests that more power is not always beneficial. Taking a dyadic perspective, we also find mixed evidence for how power affects joint performance (value creation); some studies show that equal-power dyads create more value than unequal-power dyads, but others find the opposite. We identify the source of power, power distribution, and competitiveness as critical moderators of this relationship. Finally, we suggest that future research should move beyond studying alternatives in dyadic deal-making, identify …

Integrating Anticipative Replenishment-Allocation With Reactive Fulfillment For Online Retailing Using Robust Optimization, Yun Fong Lim, Song Jiu, Marcus Ang

Research Collection Lee Kong Chian School Of Business

Problem definition: In each period of a planning horizon, an online retailer decides on how much to replenish each product and how to allocate its inventory to fulfillment centers (FCs) before demand is known. After the demand in the period is realized, the retailer decides on which FCs to fulfill it. It is crucial to optimize the replenishment, allocation, and fulfillment decisions jointly such that the expected total operating cost is minimized. The problem is challenging because the replenishment-allocation is done in an anticipative manner under a “push” strategy, but the fulfillment is executed in a reactive way under a …

Place-Making/Management: The Policy And Practice Of Arts-Centred Spatial Interventions In Singapore, Su Fern Hoe

Research Collection School of Social Sciences

Singapore has won numerous accolades and garnered global attention for its physical infrastructure and iconic architecture. Despite these achievements, its government has recognized that certain parts of the city still lack a certain human vitality and buzz. Additionally, like other post-industrial cities, the production of a positive urban experience has been identified as that critical competitive advantage that would differentiate Singapore from other cities. Consequently, the Singapore government adopted a strategy called ‘place management’ in 2008 to inject ‘heart and soul’ into the city, and deliver a liveable, globally competitive and amenity-rich urban environment for its increasingly educated and upper …

Fin Vs. Tech: Are Trust And Knowledge Creation Key Ingredients In Fintech Start-Up Emergence And Financing?, Theodor Florian Cojoianu, Gordon L. Clark, Andreas G. F. Hoepner, Vladimir. Pažitka, Dariusz. Wójcik

Research Collection College of Integrative Studies

We investigate how the emergence of fintech start-ups and their financing is shaped by regional knowledge creation and lack of trust in financial services incumbents across 21 OECD countries, 226 regions and over the 2007–2014 period. We find that knowledge generated in the IT sector is much more salient for fostering new fintech start-ups than knowledge generated in the financial services sector. Additionally, the importance of new knowledge created in the financial services sector (IT sector) increases (decreases) as fintech start-ups grow and seek financing. When the level of trust in financial services incumbents falls within a region, this is …

A Transnational Network For Public Sector Innovation: The Impact Of A Global Digital Government Reform Network On Public Administration At The Domestic Level, Beomgeun Cho, R. Karl Rethemeyer

Research Collection School of Social Sciences

This study investigates the impact of a global E-government reform network on an individual country's E-government performance. As keeping pace with changing environments becomes one of the essential tasks for governments to retain problem-solving capacity, scholars have paid a lot of attention to the determinants of public sector innovation. However, how the ideas of reform and innovation have been communicated at the international or intergovernmental level has been paid less attention. To fill the gap in the literature, we have constructed a social network dataset covering 179 countries for the period 2010 to 2013. This dataset records whether countries sent …

It's Lonely At The Bottom (Too): The Effects Of Experienced Powerlessness On Social Closeness And Disengagement, Trevor A. Foulk, Irene E. De Pater, Michael Schaerer, Christilene Du Plessis, Randy Lee, Amir Erez

Research Collection Lee Kong Chian School Of Business

Although powerlessness is a pervasive experience for employees, prior social power research has predominantly focused on consequences of powerfulness. This has led to contradictory predictions for how experienced powerlessness influences employees’ social perceptions and behaviors. To resolve this theoretical tension, we build on Social Distance Theory (Magee & Smith, 2013) to develop a theoretical model suggesting that experienced powerlessness reduces social closeness and subsequently causes social disengagement behaviors both at work (reduced helping, increased interaction avoidance) and at home (increased withdrawal). Our model also elucidates the processes that cause powerlessness to reduce social closeness, demonstrating that employees’ affiliation motive and …