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Articles 1801 - 1830 of 6934
Full-Text Articles in Business
Prompt-Specificity In Scenario-Based Assessments: Associations With Personality Versus Knowledge And Effects On Predictive Validity, Thomas Rockstuhl, Filip Lievens
Prompt-Specificity In Scenario-Based Assessments: Associations With Personality Versus Knowledge And Effects On Predictive Validity, Thomas Rockstuhl, Filip Lievens
Research Collection Lee Kong Chian School Of Business
Many scenario-based assessments (e.g., interviews, assessment center exercises, work samples, simulations, and situational judgment tests) use prompts (i.e., cues provided to respondents to increase the likelihood that the information received from them is clear, sufficient, and job-related). However, a dilemma for practitioners and researchers is how general or specific one should prompt people's answers. We posit that such differences in prompt-specificity (i.e., extent to which prompts cue performance criteria) have important implications for the predictive validity of scenario-based assessment scores. Drawing on the interplay of situation construal and situational strength theory, we propose that prompt-specificity leads to differential relationships between …
Do Blockchain And Iot Architecture Create Informedness To Support Provenance Tracking In The Product Lifecycle?, Somnath Mazumdar, Thomas Jensen, Raghava Rao Mukkamala, Robert John Kauffman, Jan Damsgaard
Do Blockchain And Iot Architecture Create Informedness To Support Provenance Tracking In The Product Lifecycle?, Somnath Mazumdar, Thomas Jensen, Raghava Rao Mukkamala, Robert John Kauffman, Jan Damsgaard
Research Collection School Of Computing and Information Systems
Consumers often lack information about the origin and provenance of the products they buy. They may ask: Is a food product truly organic? Or, what is the origin of the gemstone in the ring I purchased? They also may have sustainability concerns about the footprint of a product at the end of its life. Producers and sellers, meanwhile, wish to know how longitudinal tracking of the provenance of products and their components can boost their sales prices and after-market value, and re- veal new business opportunities. We focus on how the product lifecycle (PLC) can be leveraged to track information …
Mobile Commerce, Crowd Commerce, And Stage Models: Reviewing And Expanding On Tp Liang’S Research, Sihua Chen, Mikko Siponen, Wael Soliman, Cao Xin, Keng Siau
Mobile Commerce, Crowd Commerce, And Stage Models: Reviewing And Expanding On Tp Liang’S Research, Sihua Chen, Mikko Siponen, Wael Soliman, Cao Xin, Keng Siau
Research Collection School Of Computing and Information Systems
In this paper, we review a few key themes of Ting-Peng (TP) Liang’s research. We first discuss some of his major contributions to information systems (IS) in the areas of electronic commerce, mobile commerce, and crowd commerce. Future research directions for these three themes are also discussed in the paper. TP Liang is also an early proponent of stage models although this stream of research has yet to receive the importance it deserves in the IS community. Previous seminal theoretical accounts in IS have generally separated variance and process models, the latter is useful in modeling changes in the explanatory …
On The Influence Of Incentive Mechanisms For China’S Current Mixed Ownership Reform On Corporate Performance, Hui Yong Ren
On The Influence Of Incentive Mechanisms For China’S Current Mixed Ownership Reform On Corporate Performance, Hui Yong Ren
Dissertations and Theses Collection (Open Access)
Since the Central Economic Work Conference set the mixed ownership reform as where China’s state-owned enterprises (SOE) can make breakthroughs on reforms in early 2017, enterprises at all levels, from central to local state-owned, have continuously introduced new measures and new deployments involving the reform. The mixed ownership reform (hereinafter referred to as the “mixed reform”) introduces flexible market response mechanisms and innovative management systems from private enterprises into state-owned enterprises to enhance the market awareness of state-owned enterprises, to increase their own competitiveness, vitality and creativity. It aims to build a system that conforms to modern corporate governance and …
Accounting Quality And Debt Concentration, Ningzhong Li, Yun Lou, Clemens A. Otto, Regina Wittenberg-Moerman
Accounting Quality And Debt Concentration, Ningzhong Li, Yun Lou, Clemens A. Otto, Regina Wittenberg-Moerman
Research Collection School Of Accountancy
We examine the relation between accounting quality and debt concentration in corporate capital structures (i.e., firms’ tendency to rely predominantly on only a few types of debt). Motivated by theoretical and empirical research that supports a strong link between debt concentration and creditors’ coordination costs and the importance of accounting quality in reducing these costs, we hypothesize that firms with higher accounting quality have less concentrated debt structures. Measuring accounting quality with a comprehensive index based on the occurrence of material internal control weaknesses, accounting restatements, SEC AAERs, and firms’ reliance on small auditors, we find that higher accounting quality …
How Do Accounting Practices Spread? An Examination Of Law Firm Networks And Stock Option Backdating, Patricia M. Dechow, Samuel T. Tan
How Do Accounting Practices Spread? An Examination Of Law Firm Networks And Stock Option Backdating, Patricia M. Dechow, Samuel T. Tan
Research Collection School Of Accountancy
We hypothesize that one way accounting practices spread is through law firm connections. We investigate this prediction by examining companies that avoided reporting compensation expense by engaging in stock option backdating. We hypothesize that executives engaged in backdating because they were desensitized to its inappropriateness when they learned through their legal counsel that other companies were engaging in this practice. We identify backdating companies through backdating-related restatements of earnings. Using network analysis, we find that backdating companies are highly connected with other backdating companies via shared law firms. Logistic regressions reveal that the odds of a company backdating are 53 …
Executive Compensation And Firm Performance In New Zealand: The Role Of Employee Stock Option Plans, David K. Ding, Ya Eem Chea
Executive Compensation And Firm Performance In New Zealand: The Role Of Employee Stock Option Plans, David K. Ding, Ya Eem Chea
Research Collection Lee Kong Chian School Of Business
We examine the role of employee stock option plans (ESOPs) in mitigating agency problems in New Zealand firms. We find that ESOPs have a significant and positive effect on firm performance relative to their non-ESOP counterparts. This relation appears within a year from the first ESOP announcement, and for two to four years after the announcement. Our results show that ESOPs improve corporate performance by 10 times the cost of the ESOPs’ adoption in the first year of issue. The improvement persists for four years after the first issuance. These findings confirm the effectiveness of employee stock option plans for …
Capm-Based Company (Mis)Valuations, Olivier Dessaint, Jacques Olivier, Clemens A. Otto, David Thesmar
Capm-Based Company (Mis)Valuations, Olivier Dessaint, Jacques Olivier, Clemens A. Otto, David Thesmar
Research Collection Lee Kong Chian School Of Business
There is a discrepancy between CAPM-implied and realized returns. Using the CAPM in capital budgeting -- as recommended in textbooks -- should thus have real effects. For instance, low beta projects should be valued more by CAPM-users than by the market. We test this hypothesis using M&A data and show that bids for low-beta private targets entail lower bidder returns. We provide further support by testing several ancillary predictions. Our analyses suggest that using the CAPM when valuing targets leads to valuation errors (relative to the market's view) corresponding on average to 12% to 33% of the deal values.
Creators And Backers In Rewards-Based Crowdfunding: Will Incentive Misalignment Affect Kickstarter's Sustainability?, Michael Wessel, Rob Gleasure, Robert John Kauffman
Creators And Backers In Rewards-Based Crowdfunding: Will Incentive Misalignment Affect Kickstarter's Sustainability?, Michael Wessel, Rob Gleasure, Robert John Kauffman
Research Collection School Of Computing and Information Systems
Incentive misalignment in rewards-based crowd-funding occurs because creators may benefit disproportionately from fundraising, while backers may benefit disproportionately from the quality of project deliverables. The resulting principal-agent relationship means backers rely on campaign information to identify signs of moral hazard, adverse selection, and risk attitude asymmetry. We analyze campaign information related to fundraising, and compare how different information affects eventual backer satisfaction, based on an extensive dataset from Kickstarter. The data analysis uses a multi-model comparison to reveal similarities and contrasts in the estimated drivers of dependent variables that capture different outcomes in Kickstarter’s funding campaigns, using a linear probability …
House Prices And Affordability, R. Greenaway-Mcgrevy, Peter C. B. Phillips
House Prices And Affordability, R. Greenaway-Mcgrevy, Peter C. B. Phillips
Research Collection School Of Economics
The decade following the global financial crisis (GFC) has witnessed rampant house price appreciation in many cities of the developed world. The metropolitan centres of New Zealand showcase this phenomenon with house price appreciation persistently outpacing income growth. In Auckland, the ratio of prevailing median house prices to median household income rose from 6.4 in 2010 to 10.0 in 2016 (Demographia, Citation2011, Citation2017), before declining to 8.6 by 2019 as house prices flat-lined while household incomes increased (Demographia, Citation2020). However, a strong resurgence in house prices during 2020 means that this ratio has resumed its upward trajectory, with an increase …
Public Health Insurance And Pharmaceutical Innovation: Evidence From China, Xuan Zhang, Huihua Nie
Public Health Insurance And Pharmaceutical Innovation: Evidence From China, Xuan Zhang, Huihua Nie
Research Collection School Of Economics
Developing countries are characterized by low levels of pharmaceutical innovation. A likely reason is their small market size, which is not because of the population size but because of low levels of income and lack of health insurance coverage. This study exploits a natural experiment from the implementation of a public health insurance program for rural residents in China (New Cooperative Medical Scheme [NCMS]) to examine whether the pharmaceutical industry increases innovation regarding diseases covered by the NCMS that are prevalent in rural areas. We examine the 1993–2009 patent data to gauge pharmaceutical innovation in China. Diseases with a 10% …
Informal Institutions And Comparative Advantage Of South-Based Mnes: Theory And Evidence, Pao-Li Chang, Yuting Chen
Informal Institutions And Comparative Advantage Of South-Based Mnes: Theory And Evidence, Pao-Li Chang, Yuting Chen
Research Collection School Of Economics
This paper builds a theory based on “informal institutions” to characterize the comparative advantage of South-based MNEs. MNEs headquartered in countries with poorer state institutions are shown to endogenously invest more in firm-specific institutional capital to compensate for the lack of state institutions, and as an optimal response, undertake FDI in countries with weaker institutions. We conduct an extensive test of the theory using worldwide firm-level greenfield FDI flows during 2009–2016, employing (among others) variations in the interaction of prevalence of informal institutions at home and state institutional qualities of host countries, as well as heterogeneity across sectors and firms …
Becoming Citizens: Policy Feedback And The Transformation Of The Thai Rice Farmer, Jacob Ricks, Thanapan Laiprakobsub
Becoming Citizens: Policy Feedback And The Transformation Of The Thai Rice Farmer, Jacob Ricks, Thanapan Laiprakobsub
Research Collection School of Social Sciences
Over the past twenty years, Thailand’s rice farmers have become one of the country’s most important and active political constituencies, a sharp contrast from the previous decades wherein they were treated with neglect or even derision by the Thai political elite. These “political peasants” now actively advocate for and successfully receive extensive subsidies from both authoritarian and democratic governments. What has driven this change? In this essay, we draw on theories of the policy feedback loop wherein policies yield both material and cognitive benefits, which change the political behavior of populations. We argue that the Thaksin Shinawatra government’s (2001-2006) paddy …
Smart Contracts: Will Fintech Be The Catalyst For The Next Global Financial Crisis?, Randall Duran, Paul Griffin
Smart Contracts: Will Fintech Be The Catalyst For The Next Global Financial Crisis?, Randall Duran, Paul Griffin
Research Collection School Of Computing and Information Systems
Purpose: This paper aims to examine the risks associated with smart contracts, a disruptive financial technology (FinTech) innovation, and assesses how in the future they could threaten the integrity of the global financial system. Design/methodology/approach: A qualitative approach is used to identify risk factors related to the use of new financial innovations, by examining how over-the-counter (OTC) derivatives contributed to the Global Financial Crisis (GFC) which occurred during 2007 and 2008. Based on this analysis, the potential for similar concerns with smart contracts are evaluated, drawing on the failure of The DAO on the Ethereum blockchain, which involved the loss …
Situational Judgment Tests: From Low-Fidelity Simulations To Alternative Measures Of Personality And The Person-Situation Interplay, Filip Lievens, Philipp Schäpers, Christoph N. Herde
Situational Judgment Tests: From Low-Fidelity Simulations To Alternative Measures Of Personality And The Person-Situation Interplay, Filip Lievens, Philipp Schäpers, Christoph N. Herde
Research Collection Lee Kong Chian School Of Business
In employment and education settings, Situational Judgment Tests (SJTs) have made strong inroads. So far, however, they are still underutilized in personality research. The objective of this chapter is to outline how SJTs might be adapted to measure personality traits, shed light onto the person-situation interplay, and stimulate research on it. We start by discussing the traditional simulation-based view on SJTs, including information on their development and research results. Next, we show how more recent versions have started to assess people’s knowledge of relevant behavior related to personality traits. Finally, we specify various strategies as to how SJTs might be …
Pay For Performance: When Does It Fail?, Nirmalya Kumar, Madan Pillutla
Pay For Performance: When Does It Fail?, Nirmalya Kumar, Madan Pillutla
Research Collection Lee Kong Chian School Of Business
The consensus in social psychology is that monetary incentives for performance have a detrimental impact on individual performance. Yes, under certain specific and limited conditions, rewards can reduce performance. Yet pay for performance schemes are ubiquitous. How can we resolve this divergence between theoretical recommendations and observed practices? Nirmalya Kumar and Madan Pillutla recommend solving the problem by designing smarter incentives that avoid these detrimental effects.
Inducing Compliance With Postmarket Studies For Drugs Under Fda's Accelerated Approval Pathway, Liang Xu, Hui Zhao, Nicholas C. Petruzzi
Inducing Compliance With Postmarket Studies For Drugs Under Fda's Accelerated Approval Pathway, Liang Xu, Hui Zhao, Nicholas C. Petruzzi
Research Collection Lee Kong Chian School Of Business
Problem definition: In 1992, the Food and Drug Administration (FDA) instituted the accelerated approval pathway (AP) to allow promising drugs to enter the market based on limited evidence of efficacy, thereby permitting manufacturers to verify true clinical benefits through postmarket studies. However, most postmarket studies have not been completed as promised. We address this noncompliance problem. Academic/practical relevance: The prevalence of this noncompliance problem poses considerable public health risk, thus compromising the original purpose of a well-intentioned AP initiative. We provide an internally consistent and implementable solution to the problem through a comprehensive analysis of the myriad complicating factors and …
Peer-To-Peer Trade And The Economy Of Distributed Pv In China, Peiyun Song, Yiou Zhou, Jiahai Yuan
Peer-To-Peer Trade And The Economy Of Distributed Pv In China, Peiyun Song, Yiou Zhou, Jiahai Yuan
Research Collection School Of Computing and Information Systems
With the deepening of power market reform, distributed power generation is gaining momentum. This paper tests the distributed photovoltaic (DPV) economy under different business models by taking three provinces to stand for typical resource zones. The Internal return rate (IRR) is used to measure the economy, while the improved levelized cost of electricity (LCOE) is used to model the generation cost. Three business modes, namely pure producer (all generation sold to the grid), prosumer (self-use and the rest sold to the grid), and peer-to-peer trade (P2P, all generation traded via the grid) are studied. Results show that peer-to-peer trade is …
Enterprise Feedback Management (Efm): What Lies Beyond The Hype?, Lerzan Aksoy, Sabine Benoit, Shreekant G. Joag, Jay Kandampully, Timothy Lee Keiningham, An L. Yan
Enterprise Feedback Management (Efm): What Lies Beyond The Hype?, Lerzan Aksoy, Sabine Benoit, Shreekant G. Joag, Jay Kandampully, Timothy Lee Keiningham, An L. Yan
Research Collection Lee Kong Chian School Of Business
Purpose: The needs of CMOs to utilize a firm's data productively in order to support decision-making combined with the reported benefits of enterprise feedback management solutions has resulted in a rapid rise in usage and valuation of EFM providers. The explicit promise of EFM providers is improved financial performance, whereas there is no scientific research investigating this link. To investigate the link between EFM usage and financial performance is core of this research. Design/methodology/approach: To gain insight into this link survey data from 127 US-based firms on their usage of EFM platforms was linked to their stock market performance over …
Covid-19 And The Workplace: Implications, Issues, And Insights For Future Research And Action, Kevin M. Kniffin, Jayanth Narayanan, Frederik Anseel, John Antonakis, Susan P. Ashford, Arnold B. Bakker, Peter Bamberger, Hari Bapuji, Devasheesh P. Bhave, Virginia K. Choi, Stefanie J. Creary, Evangelia Demerouti, Francis J. Flynn, Michele J. Gelfand, Lindred L. Greer, Gary Johns, Selin Kesebir, Peter G. Klein, Sun Young Lee, Hakan Ozcelik, Jennifer Louise Petriglieri, Nancy P. Rothbard, Cort W. Rudolph, Jason D. Shaw, Nina Sirola
Covid-19 And The Workplace: Implications, Issues, And Insights For Future Research And Action, Kevin M. Kniffin, Jayanth Narayanan, Frederik Anseel, John Antonakis, Susan P. Ashford, Arnold B. Bakker, Peter Bamberger, Hari Bapuji, Devasheesh P. Bhave, Virginia K. Choi, Stefanie J. Creary, Evangelia Demerouti, Francis J. Flynn, Michele J. Gelfand, Lindred L. Greer, Gary Johns, Selin Kesebir, Peter G. Klein, Sun Young Lee, Hakan Ozcelik, Jennifer Louise Petriglieri, Nancy P. Rothbard, Cort W. Rudolph, Jason D. Shaw, Nina Sirola
Research Collection Lee Kong Chian School Of Business
COVID-19’s impacts on workers and workplaces across the globe have been dramatic. We present a broad review of prior research rooted in work and organizational psychology, and related fields, for making sense of the implications for employees, teams, and work organizations. Our review and preview of relevant literatures focuses on: (i) emerging changes in work practices (e.g., working from home, virtual teams) and (ii) economic and social psychological impacts (e.g, unemployment, mental well-being). In addition, we examine the potential moderating factors of age, race and ethnicity, gender, family status, personality, andcultural differences to generate disparate effects. Illustrating the benefits of …
Crowdfunding Digital Platforms: Backer Networks And Their Impact On Project Outcomes, Yee Heng Tan, Srinivas K. Reddy
Crowdfunding Digital Platforms: Backer Networks And Their Impact On Project Outcomes, Yee Heng Tan, Srinivas K. Reddy
Research Collection Lee Kong Chian School Of Business
Crowdfunding platforms serve to connect project creators and backers. Previous research has explored several project and platform determinants that impact crowdfunding outcomes. However, there has been limited research on these determinants at an individual level. Our paper addresses how backers may influence the outcomes of projects in crowdfunding platforms. We explore several methods commonly used in the industry to identify influence and show that centrality measures through a backer affiliation network best exemplifies influence. Using data from Kickstarter, we construct a weighted backer network based on 52,678 common projects backed by 11,134 backers. Controlling for digital media mentions and project …
Globalization And Affordability Of Microfinance, Sunny Li Sun, Hao Liang
Globalization And Affordability Of Microfinance, Sunny Li Sun, Hao Liang
Research Collection Lee Kong Chian School Of Business
We study how globalization can differentially affect financial inclusion through the lens of microfinance. Based on an institutional logics perspective, we argue that MFIs embody both social logic and market logic with regard to provision of affordable microfinance loans. Speicially, social logic is amplified by greater social globalization and the stronger presence of nonprofit organizations (NPOs) in the microfinance industry. In contrast, economic globalization catalyzes MFIs' market logic, leading to weaker or greater affordability of microfinance, depending on the relative strength of the profit-maximizing motive and real competition. We test these predictions by focusing on MFI interest-rate setting and using …
Getting Undergraduates Ready For China’S Belt And Road Initiative (Bri) Through An Overseas Experiential Learning Project, China And The World: Ancient And Modern Silk Road, Andrew Chin, Thomas Menkhoff, Hans-Dieter Evers, Hoong Hui Daniel Gn, Kevin Koh, Chester Wey Lee, Patrick Loh, Linda Low, Sebastian Tan, Teng Seng Teo, Natalie Yap
Getting Undergraduates Ready For China’S Belt And Road Initiative (Bri) Through An Overseas Experiential Learning Project, China And The World: Ancient And Modern Silk Road, Andrew Chin, Thomas Menkhoff, Hans-Dieter Evers, Hoong Hui Daniel Gn, Kevin Koh, Chester Wey Lee, Patrick Loh, Linda Low, Sebastian Tan, Teng Seng Teo, Natalie Yap
Research Collection Lee Kong Chian School Of Business
In this paper, we explain how an experiential learning course and study tour to Gansu Province (People’s Republic of China) enabled undergraduates at the Singapore Management University (SMU) to acquire 21st-century competencies and higher-order thinking skills by analyzing and evaluating specific aspects of China’s Belt and Road Initiative (BRI) and China–Singapore (Chongqing) Connectivity Initiative — New International Land–Sea Trade Corridor (CCI-ILSTC) with emphasis on developing viable Go-To-Market (GTM) strategies aimed at selling Gansu produce in four Southeast Asian markets. We share how the course was designed to support the attainment of key learning goals and discuss how we turned pedagogical …
Innovation Governance In Chinese Family Business: A Case Study, Thomas Menkhoff, Geok Chwee Ong
Innovation Governance In Chinese Family Business: A Case Study, Thomas Menkhoff, Geok Chwee Ong
Research Collection Lee Kong Chian School Of Business
Corporate innovation governance can be defined as a systematic approach to align goals, allocate resources and assign decision-making authority for innovation, across the company and with external parties. While the dos and don’ts of innovation governance approaches in non-Asian firms are fairly well researched, little is known about the Chinese way of governing innovation in Asian family firms. This paper provides insights into the innovation management capabilities of Qian Hu, an integrated ornamental fish service provider incorporated in Singapore in 1998. Based on half-structured interviews with its Executive Chairman and MD Mr. Kenny Yap, we exemplify the key components of …
Ecowelvaart: Een Oost-Aziatische Kijk [In Dutch], Arnoud Cyriel Leo De Meyer
Ecowelvaart: Een Oost-Aziatische Kijk [In Dutch], Arnoud Cyriel Leo De Meyer
Research Collection Lee Kong Chian School Of Business
In a recent opinion piece in De Morgen, 33 Flemish women a call for development of ecologically responsible prosperity. Their statement that prosperity and sustainability are not should form a contradiction, but that they on the other hand, being able to amplify, close close to a growing awareness in East Asia about what is sometimes called 'ecosperity' here. But to achieve eco-prosperity, there will be a huge and coordinated investment are required from all walks of life. How do we handle this? Starting from the relative successful containment of the pandemic and its consequences in East Asia the author formulates …
Marketing Agility: The Concept, Antecedents, And A Research Agenda, Kartik Kalaignanam, Kapil R. Tuli, Tarun Kushwaha, Leonard Lee, David T Gal
Marketing Agility: The Concept, Antecedents, And A Research Agenda, Kartik Kalaignanam, Kapil R. Tuli, Tarun Kushwaha, Leonard Lee, David T Gal
Research Collection Lee Kong Chian School Of Business
Changes in the way customers shop, accompanied by an explosion of customer touchpoints and fast-changing competitive and technological dynamics, have led to an increased emphasis on agile marketing. The objective of this article is to conceptualize and investigate the emerging concept of marketing agility. The authors synthesize the literature from marketing and allied disciplines and insights from in-depth interviews with 22 senior managers. Marketing agility is defined as the extent to which an entity rapidly iterates between making sense of the market and executing marketing decisions to adapt to the market. It is conceptualized as occurring across different organizational levels …
Sustainability Of Rewards-Based Crowdfunding: A Quasi-Experimental Analysis Of Funding Targets And Backer Satisfaction, Michael Wessel, Rob Gleasure, Robert John Kauffman
Sustainability Of Rewards-Based Crowdfunding: A Quasi-Experimental Analysis Of Funding Targets And Backer Satisfaction, Michael Wessel, Rob Gleasure, Robert John Kauffman
Research Collection School Of Computing and Information Systems
Rewards-based crowdfunding presents an information asymmetry for participants due to the funding mechanism used. Campaign-backers trust creators to complete projects and deliver rewards as outlined prior to the fundraising process, but creators may discover better opportunities as they progress with a project. Despite this, the all-or-nothing (AON) mechanism on crowdfunding platforms incentivizes creators to set meager funding-targets that are easier to achieve but may offer limited slack when creators wish to simultaneously pursue emerging opportunities later in the project. We explore the related issues of how funding targets seem to be selected by the creators, and how dissatisfaction with the …
Three Stages Of Consumers’ Multi-Stage Dichotomic Switching Process: Pre-Switch, Switch, And Post-Switch, Jussi Nykanen, Virpi K. Tuunainen, Tuure Tuunanen, Fiona Fui-Hoon Nah
Three Stages Of Consumers’ Multi-Stage Dichotomic Switching Process: Pre-Switch, Switch, And Post-Switch, Jussi Nykanen, Virpi K. Tuunainen, Tuure Tuunanen, Fiona Fui-Hoon Nah
Research Collection School Of Computing and Information Systems
This research examines why and how consumers switch their mobile phones. We propose a framework that is grounded on decision-making and motivational theories and draws on the findings from a multinational qualitative survey on consumers’ mobile phone switching process. We show that consumers’ pre-switching decisions are affected by push and pull factors, their mobile phone selections are based on utilitarian or hedonic values, and their justifications for switching are based on cognition or affect. Furthermore, we identify two archetypical routes (i.e., cognitive and affective routes) and three conjoint routes that explain the dichotomic switching processes in pre-switch, switch, and post-switch …
Customer Satisfaction Index Of Singapore 2020: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2020: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence (2007-2024)
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 14th year of measurement.
Human Capital Leadership Insights: Solving Human Capital Challenges From The Business Perspective, Singapore Management University
Human Capital Leadership Insights: Solving Human Capital Challenges From The Business Perspective, Singapore Management University
Student Publications
In 2016, the Lee Kong Chian School of Business launched the Master of Human Capital Leadership (“MHCL”) program with the strategic objective of growing leaders to champion evidence-based human capital practices. The 2019 MHCL cohort took this a step further with their quest to share insights gained from studies and projects with industry stakeholders. This goal resonates with our mission -- to create and disseminate knowledge.