News - Don't Hang Up! Learn How To Better Serve Customers With Hearing Or Speech Loss With Georgia Relay Partner, Ellen Rolader, Lindsay Hebert

Georgia Library Quarterly

Georgia Relay, the free public service provided by the State of Georgia that makes communicating by telephone easy, accessible and reliable for everyone, wants to make Georgia’s libraries friendlier for people who are deaf, hard of hearing, deaf-blind, late-deafened or who have difficulty speaking. This article provides an overview of Georgia Relay Partner, a free program that provides local businesses with online educational and training materials about Relay services so that employees will be able to easily accept and place calls to customers who have hearing loss or speech difficulties.

Dry Port Development In China: Motivations And Challenges, Q. Zeng, M. Maloni, Jomon Paul, Z. Yang

Faculty Articles

As coastal production costs in China rise, producers are moving inland to remain competitive with other Asian countries. As a result, Chinese sea ports are rapidly developing dry (i.e., inland) ports to compete for hinterland access. Yet the growing body of research examining dry ports has yet to analyze China. This article fills this gap by combining practitioner interviews, publicly available data, and industry and academic literature to provide an overview of dry ports in China. The article discusses the recent active development of dry ports in China and summarizes the existing dry port network. Motivations for further dry port …

An Investigation Of College Students’ Learning Styles In The Us And China, G. Q. Zhan, D. Moodie, Yanmin Sun, Bailing Wang

Faculty Articles

This research project explores learning styles of college students in the US and China. The Grasha-Reichmann Student Learning Style Scale, designed to measure how college students view their learning, was used as the main instrument for the current study. A total of 511 college students, 274 from the US and 237 from China, participated in this study. Results indicate that there are significant differences between the Chinese and American students in their reported learning styles, but not necessarily in the direction of conventional prediction. For example, the Chinese participants scored higher on the independent and competitive subscales than the American …

Culture Determines Business Models: Analyzing Home Depot's Failure Case In China For International Retailers From A Communication Perspective, May Hongmei Gao

Faculty Articles

This article is a result of a longitudinal case study regarding Home Depot's operation in China. From 2006 to 2011, the author conducted 37 in-depth interviews with Home Depot executives, managers, lawyers, employees, suppliers, and consumers, as well as its Western and Chinese competitors. These interviews generated 500+ pages of transcripts and field notes. Home Depot entered China in 2006 by acquiring 12 stores from a Chinese company, Home Way. However, by September 2012 all Home Depot stores in China had been closed.

This interview-based single-case-study research has these notable contributions. First, this research stresses the importance of host culture …

How Can African Countries Advance Their Outsourcing Industries: An Overview Of Possible Approaches, Pamela Abbott

The African Journal of Information Systems

Offshore outsourcing has become a multi-billion dollar industry with global dominance. This editorial provides an overview of offshore outsourcing and identifies factors affecting success of offshore outsourcing in low-income countries.

A Quantitative Analysis Of Business Process Reengineering And Organizational Resistance: The Case Of Uganda, Samali Violet Mlay, Irina Zlotnikova, Susan Watundu

The African Journal of Information Systems

ABSTRACT

Despite efforts by many organisations to redesign their processes, many of them have not succeeded. The main objective of the study was to analyse the extent to which organisational resistance impacts on the implementation of BPR. We used survey methodology using a questionnaire for data collection. Descriptive analysis of factors that cause resistance was conducted and results showed that only 30.4% of BPR in Uganda have been successful. The results showed that the factors that impact on BPR implementation include; users’ awareness of BPR project, level of emotional response, organisational resistance, and failure of management to create awareness among …

Optimal Allocation Of Resources In Airport Security: Profiling Vs. Screening, Aniruddha Bagchi

Faculty Articles

No abstract provided.

An Exploratory Study Of The State Of United States Women In Leadership, D. N. Smith, D. Roebuck, M. Maendler

Faculty Articles

The overarching goals of this study were to explore the views of women in leadership and their opinions as to who and what strategies have most helped them develop as leaders. To explore these topics, the authors admistered a survey and used NVivo 9 and axial and selective coding to analyze the results. Two themes emerged from the data; 1) United States women leaders value action over vision, and 2) they seek to be leaders in all areas of their lives, not just at work. Encouragingly, other women and workplaces are noted as contriubuting to the women’s leadership development. The …

The Influence Of R&D Investment And Dividend Payment Tax Incentives On Corporate Dividend Policy, Mary Catherine Cleaveland

Faculty Articles

Although much research on corporate dividend policy exists, the evidence is far from conclusive. Understanding how dividend taxes affect firm-level decisions is crucial to evaluating dividend imputation credits which provide shareholder-level tax credits for dividends received or decreased shareholder-level dividend tax rates, which reduce the double taxation of dividends. Using changes in New Zealand and Australia's tax regimes, this paper provides new insight into the corporate dividend policy views. The results support the double taxation and tax irrelevance corporate dividend policy views in dividend-paying firms operating in a tax regime with dividend imputation and capital gains taxes. By documenting a …

The Quandary Of Assessing Faculty Performance, K. Fatehi, M. Sharifi, J. Herbert

Faculty Articles

Many educators assert that the continued use of student ratings of teaching effectiveness does not improve learning in the long run. However, administrators continue to use student opinions regarding teaching effectiveness because of its convenience and the quantitative nature of the measurement. Reducing a very complex phenomenon to a very simple numeral has its appeal. In this paper we discuss a related aspect of teaching assessment, namely the variations of skills among instructors and the students’ response to the same. In doing so, we suggest pragmatic guidelines to university administrators for evaluating various levels of skills and performance.

Faculty Usage Of Social Media And Mobile Devices: Analysis Of Advantages And Concerns, D. Roebuck, S. Siha, R. L. Bell

Faculty Articles

This study seeks to understand the perceptions of professors using social media (also called Web 2.0 tools) in the classroom, what kinds of mobile devices are used to access the social media used, and what drives individuals to use them. In addition, it seeks to identify the advantages and concerns faculty has with the use of social media for classroom instruction. Two-Way Multivariate Analysis of Variance (MANOVA) procedure was used to ascertain whether differences existed between two dependent variables and (a) gender, (b) different academic ranks, and (c) gender *rank to determine if there are any interaction effects between genders …

Sales Manager Support: Fostering Emotional Health, Motivation And Customer-Orientation In Salespeople, Elyria Kemp, Aberdeen Leila Borders, Joe M. Ricks

Faculty Articles

Purpose – The purpose of this paper is to examine the role of sales manager support in promoting the subjective well-being of salespeople as well as the function of the sales manager in cultivating positive, motivating and productive environments. Design/methodology/approach – An exploratory assessment of the relationship between sales manager support and emotional health in salespeople was conducted by interviewing sales professionals from diverse industries. The insight offered from these individuals, in conjunction with prior literature, provided the basis for the development of a conceptual model that elucidates the impact of sales manager support on the emotional well-being of salespeople …

Quality Is Becoming More About Taste And Less About Cost: Eeg And Survey Study On Consumer Behavior, Charnetta Brown, Adriane Randolph, Janee Burkhalter

Faculty Articles

No abstract provided.

Social Media And Negative Word Of Mouth: Strategies For Handing Unexpecting Comments, Jane B. Thomas, Cara O. Peters, Emelia G. Howell, Keith Robbins

Atlantic Marketing Journal

Increased usage of social media by consumers impacts businesses that find it necessary to participate to connect with customers. Because social media is conversational in nature, marketers have little control over the message, unlike more traditional forms of marketing communication. The purpose of this paper is to flesh out the tensions that exist as marketers deal with consumer-generated negative social media messages and present possible responses for marketers dealing with this form of negative word of mouth (WOM). Its contribution lies in unpacking options for companies dealing with such negative social media. Case studies and a conceptual model identifying possible …

Smokers’ Vs. Non-Smokers’ Attitudes Toward Tobacco Usage, Jeff W. Totten, Betty J. Cayton

Atlantic Marketing Journal

The purpose of the study was to collect attitudinal and behavioral data on a sample of college students from a Southern state university regarding tobacco usage. The sample was designed to include both smokers and non-smokers. A non-probability sample of 508 college students was collected by handing out surveys in classes and in campus buildings. The questionnaire was designed by the students and the authors and included half of Pechmann and Shih’s (1999) smoking perceptions scale items. Users made up 36.6% of the sample. The average length of time reported using tobacco products was five years, with 78.3% stating they …

Cleaning Up Dirty Politics: A Social Marketing Perspective On New Jersey's Clean Elections Program, Amy H. Handlin

Atlantic Marketing Journal

This paper reviews the outcome of a state electoral reform initiative in terms of the four-stage behavior change process used by social marketers to gauge the effectiveness of their techniques. While the Clean Elections initiative was moderately successful in its Action and Contemplation stages, the author argues that realization of its full potential could be significantly hastened by utilizing the social marketing tools of segmentation, communications research and pretesting.

Reflections On The Market-Oriented Theory In The Behaviour Of Real Organization, Michal Felcman

Atlantic Marketing Journal

This paper presents market-oriented marketing concept which is reflected in the case study describing the behaviour of existing organization. An initial theoretical section of the paper introduces the reader to the market-oriented theory throughout the literature review, which provides different scholastic approaches to this theory. The practical section focuses on the qualitative assessment of the real organization and its behaviour. It starts with the description of the organization itself and it is subsequently expanded into the assessment of the organization´s behaviour in the light of the market-oriented theory. The goal of this assessment is to present benefits and challenges which …

An Empirical Analysis: Wine And The Consumer Price-Perceived Quality Heuristic, Freddy S Lee

Atlantic Marketing Journal

Does price have anything to do with Wine? The consumer price-perceived quality has always been used by consumers when they gauge the quality of a product or service. Three propositions are developed which show how the consumer uses the price-perceived quality in the wine industry. For all types of wines, there will be attributes like ratings, brand name and word of mouth that will affect the purchase. The goal in this paper is to empirically validate propositions pertaining to the factors that influence how consumers use the price-perceived quality heuristic to determine which wine is worth the money that they …

Second Life In The Classroom: Interacting With The Modern College Student, Stef Nicovich

Atlantic Marketing Journal

How do we engage our students to actively learn? That is a question that educators are asking more and more often. New techniques and philosophies are constantly being developed and tried in the classroom yet we still come back to the same observations. Students are generally unprepared for college level studies and often seem unwilling to put in the required effort needed to succeed. Perhaps one reason students seem disengaged is because they may not see the value of what they are learning. The connections between their studies and how they will benefit them later in life may not be …

Use Of Counterfactual Thinking For Understanding The Impact Of Personal Value Orientation On Blame Assignment And Customer Complaint Behavior, Nusser Raajpoot, Arun Sharma, Jean Lefebvre

Atlantic Marketing Journal

Counterfactual thought processes are being increasingly studied in the context of consumer experiences. For example, recent research demonstrated that have used counterfactual thought process to understand the composition of comparison standards and related feature mutability to identify the factors thought to be responsible for negative experiences (McGill 2000). We extend this of research by examining the impact of personal value system on blame assignment, and subsequent post-experience consumer behavior. Our study in the context of a service experience demonstrates that personal values affect counterfactual thinking. Specific marketing implications are discussed.

Graph Matching Based Decision Support Tools For Mitigating Spread Of Infectious Diseases Like H1n1, Jomon Aliyas Paul, Kedar Sambhoos

Faculty Articles

Diseases like H1N1 can be prevented from becoming a wide spread epidemic through timely detection and containment measures. Similarity of H1N1 symptoms to any common flu and its alarming rate of spread through animals and humans complicate the deployment of such strategies. We use dynamic implementation of graph matching methods to overcome these challenges. Specifically, we formulate a mixed integer programming model (MIP) that analyzes patient symptom data available at hospitals to generate patient graph match scores. Successful matches are then used to update counters that generate alerts to the Public Health Department when the counters surpass the threshold values. …

Activity-Based Criteria On Internationalization, Kamal Fatehi, Mohsen Sharifi

Faculty Articles

The world economy is moving ever faster toward a highly interdependent state in which international business is creating a global market. Often, in this environment, growth or even survival of a business hinges on its successful internationalization. Therefore, firms need to ask the vital question of how internationalized are their operations? To answer such question requires, among other things, measuring the extent of global involvement. This paper is an attempt toward constructing an internationalization measure by using financial performance and market engagement data outside firm’s home country.

Perception Of African Youth On Personal Computer Utilization: The Case Of Ethiopia And Rwanda, S. Negash

Faculty Articles

The tendency to pursue innovativeness and adopt new technologies has been found more likely with younger individuals and a strong relationship between attitude and personal computer (PC) utilization has been found. However, research in these areas is mainly focused on high-income countries. Do these findings hold for low-income countries? What are the perceptions of African youth on the factors that impact PC use? There is a dearth of micro-level studies that promote understanding about the behavior of individuals in low-income countries. This study looked at demographic data including age, gender, grade level, region, and prior experience among 228 youth from …

The Implementation Of G2b Inter-Organizational Information Systems: A Dialectical Design Perspective, Gamel O. Wiredu

The African Journal of Information Systems

Although the interactions between information technology and the context of government-to-business relations challenge the implementation of information systems, the challenges are currently under-researched. Therefore, this paper analyzes the mutual shaping between technology integration and the context. Based on an empirical study of the deployment of electronic cash registers for value-added tax administration, the analysis explains how government-business dialectics inform the design of relations between institutional, technological and organizational factors. The explanations lead to the argument for a dialectical design perspective on implementation that facilitates a systematic comprehension of (1) the inducements of design; (2) the relationships between the factors as …

A Model For Designing M-Agriculture Applications For Dairy Farming, Amos Gichamba, Ismail A. Lukandu

The African Journal of Information Systems

In the recent past, developing countries have experienced major technological advancements including high mobile phone penetration. With the implementation of innovative technological solutions (e.g. mobile-based systems in key economic activities such as agriculture), there is need to develop models that software developers and researchers can use to design solutions. This paper aims to study the implementation of mobile systems in agriculture and presents a model for designing such applications. This study shows that models exist for general mobile applications design and development, although none specifically suits mobile agriculture applications. A model for designing and implementing M-Agriculture applications is presented. The …

Basketball Market Efficiency And The Big Dog Bias, Ladd Kochman, Randy Goodwin

Faculty Articles

A betting rule is devised to profit from an alleged unwillingness of strong favorites in the National Basketball Association to cover large point spreads. Imaginary wagers placed on NBA underdogs awarded 10+ points by Las Vegas oddsmakers produced a significantly nonrandom wins-to-bets ratio of 53.4 percent during the five consecutive seasons ending in 2007. The failure to generate a W/B ratio of at least 55.4 percent over the 758 games meeting our point spread constraint precludes any claim of profitability.

Multi-Family Businesses — An Exploratory Study Of Trust And Intergroup Relations, Jerry Kudlats

Dissertations, Theses and Capstone Projects

Multi-family businesses represent a rare phenomenon in the family business environment. With limited research to draw upon and intergroup theory suggesting multiple families that are in business together should be in constant conflict, this dissertation sets out to examine why some multi-family businesses are able to avoid or manage intergroup conflicts, and how multi-family businesses can work harmoniously. Utilizing a qualitative, grounded theory-influenced approach, the thesis develops a theoretical understanding that started with the data and then intertwined the empirically derived observations with the extant literature to formulate a model focusing on trust within and between families. The dissertation is …

Two Essays On The Degree Of Globalization Of A Firm: Measurement, Antecedents, And Consequences, Victor B. Marshall

Dissertations, Theses and Capstone Projects

In this research I address the question: how global should a firm be? Answering this question requires addressing several related questions. First, what is a global firm, and how does one measure how global a firm is? Second, which firm capabilities are antecedents to firm globalization? And finally, what is the relationship between firm globalization and performance?

I begin by examining Rugman’s (2003, 2005) and Asmussen’s (2009) measures for the globalization of a firm and develop a new, simplified, enhanced measure, the Degree of Globalization (DOG). DOG is an easy to interpret continuous ratio variable that is mathematically and empirically …

Wikis: The Perfect Platform For Library Policies And Procedures, Melanie J. Dunn

The Southeastern Librarian

The term wiki, derived from the Hawaiian adjective “wiki wiki” meaning quick or fast, was coined by Ward Cunningham who created the original WikiWikiWeb for the Portland Pattern Repository (Leuf, 2001, 15). Touted by Cunningham as “the simplest online database that could possibly work” (Cunningham, 2002, June 27) “ wiki” is alternately used to refer to both a wiki website and the software used to create and maintain it and was designed to allow multiple users to collaborate in its development (Klobas 2006, 3). Wikipedia is perhaps one of the best examples, as well as the most recognized, of wikis. …

Exploring The Roles Of People, Governance And Technology In Organizational Readiness For Emerging Technologies, Abiodun A. Ogunyemi, Kevin A. Johnston

The African Journal of Information Systems

The rapid development and release of emerging technologies have made their adoption challenging. Most often there are failing issues in organizational adoption of emerging technologies. It is yet unclear which component(s) of organization play the prominent role(s) in organizational readiness to adopt emerging technologies. Using a mixed method, this study conducted an online survey of 83 South African organizations for server virtualization adoption. Server virtualization is an emerging technology being widely adopted in most organizations in developed countries. IT executives rated server virtualization as the second-most important technology to help achieve cost reductions and optimize productivity in recent surveys. Very …