Business Commons^™

A Modern Playbook For Trust Across The Health Ecosystem, Erin O'Malley

Patient Experience Journal

Public trust in health care delivery, public health, and biomedical innovation is at a historic low. While many place the blame on the COVID-19 pandemic and the proliferation of social media, the reality is that distrust is a deeply rooted structural challenge that has plagued the U.S. for centuries. It is tied to historical movements for medical freedom and centuries of systemic discrimination and earned mistrust among minoritized communities. Today, this crisis is compounded by a lack of shared values and facts and the rising dominance of tribal identity over objective science. The Coalition for Trust in Health & Science …

Healing The Social Covenant: Rebuilding Trust And Re-Humanizing Healthcare, Cynda Hylton Rushton

Patient Experience Journal

Violence against healthcare workers continues to escalate despite substantial investments in security measures, workplace violence prevention programs, and legislative protections. Although these interventions are necessary, they have not produced sustained improvements in workforce safety or retention, suggesting that workplace violence is more than a behavioral or security problem. This commentary argues that it also reflects a deeper erosion of trust within healthcare. Drawing on evidence linking workplace violence to burnout, moral injury, psychological distress, and turnover intention among nurses, we propose that repairing trust is essential to sustaining the workforce and healthcare.Building on our earlier work, Rebuilding a Foundation of …

Trust: Why A Commitment To Human Experience Matters, Jason A. Wolf

Patient Experience Journal

Trust is one of the most essential elements in our overall human existence. It is a critical part of our human experience, one that reaches well beyond the boundaries of healthcare. Trust is the element that holds society together. It emerges in the relationship of one human being connecting with another human being, and it reaches to the engagements people have with organizations, institutions, and systems as well. Trust, while hard to hold, is ever present. It is a powerful force that guides our way of being, our interactions, our choices, even if we ourselves are not directly conscious of …

Assessing And Addressing Financial Risk In Capitated Primary Care Contracts, Michael R. Wieck Dba, Laurence Smith, Steven R. Stout Dba

Engaged Management ReView

We employ multivariate statistical modeling and Monte Carlo simulation to study systematic and unsystematic financial risk faced by physician groups under capitated contracts with Medicare Advantage Organizations (MAOs). We use mixed methods and a standard reimbursement formula for risk-sharing contracts with primary care physicians (PCPs). We find that diversifying risk simply by increasing the size of a practice is insufficient to mitigate risks of large negative cash flows from capitation contracts and can result in financial failure. However, if use of costly medical services by patients is reduced from levels typically experienced under traditional Medicare to the levels of patients …

Foundations Of Project Management, Michael Daniel Sherwin

Open Education Materials

This book aims to equip readers with practical tools and strategies for managing people, resources, and tasks effectively. We include examples, case studies, references, and tools and templates. We encourage you to explore references and videos to deepen your understanding of project management. It is designed for everyone, not just those individuals seeking to be project managers. Whether you are supporting or leading projects, this course will provide a foundation for developing the skills needed to drive results within an organization.

Course: GRBU 638

Creative Commons Attribution

Closing The Awareness–Behavior Gap: A Role-Based Phishing Training Framework For Higher Education, Ranylene O. Olaybal, Ryan A. Olaybal

Journal of Cybersecurity Education, Research and Practice

Phishing remains one of the most persistent cybersecurity threats facing higher education institutions, where diverse user populations and highly connected digital environments increase exposure to social engineering attacks. Although cybersecurity awareness initiatives are widely implemented, high awareness does not always translate into secure behavior. This study examined phishing awareness, phishing-related practices, phishing susceptibility, and phishing experiences among college students, teaching faculty, and administrative staff in a private higher education institution in the Philippines. Using a quantitative cross-sectional design, data were collected from 553 respondents through a validated survey instrument and analyzed using descriptive statistics, one-way analysis of variance, Tukey's honestly …

Institutional Support Environments In Higher Education: Rethinking The Role Of Military-Affiliated Student Centers, Coby W. Dillard

Human Resource Development Student Publications and Presentations

Military-affiliated student centers have become common features of higher education institutions serving veterans, active-duty service members, and military-connected students. Despite their growing presence, these centers are often institutionally positioned and evaluated primarily through administrative and compliance functions related to federal education programs. This framing risks overlooking the broader developmental and engagement functions these environments can provide for adult learners transitioning from military to academic contexts. Drawing on organizational support theory, social exchange theory, and belonging frameworks in higher education, this Perspectives essay proposes a conceptual reframing of military-affiliated student centers as institutional support environments rather than transactional service units. Institutional …

Same-Day Cancellation Reduction In An Ambulatory Surgery Unit, Anthone Dalit Vengersammy

Master's Projects and Capstones

Problem: Same-day surgical cancellations in the outpatient surgery setting remain a significant operational and patient care challenge. Preventable cancellations negatively affect patient experience, operating room efficiency, staff productivity, and healthcare costs. 

Context: A microsystem and organizational culture assessment identified several factors contributing to same-day cancellations, including unclear preoperative instructions, incomplete medical clearance, inconsistent patient education, lack of standardized workflows, unclear staff responsibilities, and communication gaps among interdisciplinary teams. SWOT and gap analyses were used to identify opportunities for improvement and guide intervention planning.

Interventions: Quality improvement interventions were implemented through iterative Plan-Do-Study-Act (PDSA) cycles. Strategies included revising preoperative patient instructions, …

Designing And Evaluating A Human-Centered Faq Chatbot For Public Service Delivery: A Case Study Of The Tanzania Ports Authority, Barnabas Masanja, Joel Mtebe, Aron Kondoro

The African Journal of Information Systems

Chatbots are increasingly used in public service delivery, yet many remain difficult to use because their scope, conversational flow and persona are poorly designed. This study evaluates whether a human-centered design (HCD) approach can improve the usability of a Frequently Asked Questions (FAQ) chatbot developed for the Tanzania Ports Authority (TPA). The chatbot was designed iteratively through stakeholder consultation and expert input, with explicit attention to scope clarity, error handling, multi-turn flow and transparent persona design. Usability was assessed through heuristic evaluation, task-based testing and post-use questionnaires with 15 domain experts. The chatbot achieved a 95.1% weighted task success rate, …

Pagbabago Ng Tema At Representasyon: Anita Magsaysay-Ho Tungo Kay Karen Ocampo Flores, Cristy Allen Serote, Ernesto V. Carandang Ii

DLSU Arts Congress Conference Proceedings

Maraming mga Pilipinong pintor ang nakilala sa loob at labas ng bansa dahil sa angking kahusayan ng kanilang mga likhang obra. Magkagayunpaman, iilang pintor lang ang nagkaroon ng mataas na rekognisyon o pagkilala. Mula sa malaking bilang ng mga tanyag at mahuhusay na pintor, mapapansing malaking bahagdan ng mga ito ay lalaki. Ang pag-aaral na ito ay naglalayong suriin ang teknik at estilo nina Anita Magsaysay-Ho (1914-2012) at Karen Ocampo Flores (1966) bilang tugon sa mga hamon ng kanilang panahon, masuri ang pagbabago ng tuon ng kanilang obra bilang politikal na alagad ng sining, at malaman kung paano ginamit ni …

Bekizine: A Zine Featuring Selected Queer Artists And Narratives, Daniel D. Sullano, Alex Ayson, Arianna Atas, Renee Sophia Caponong, Merix Kobi Blancaflor, Fernando R. Lacson

DLSU Arts Congress Conference Proceedings

Media serves as a powerful medium for shaping cultural norms and self-perception. Despite increasing visibility in Philippine media, LGBTQ+ representation remains dominated by metropolitan-centric narratives and reductive tropes that overlook the nuanced realities of provincial queer life. The study explored how BEKIZINE, a community-centered zine created by and for LGBTQ+ individuals aged 18–30 in Cavite, can serve as alternative media for self-expression, community building, and historical preservation. Adopting a practice-based, mixed-methods approach, the study integrates Queer Theory, Safe Space Theory, and Alternative Media Theory through semi-structured interviews with local queer artists and individuals, followed by zine launch evaluation surveys. Qualitative …

Budol-Budol Time: A Perspective From The Global South On Generation Z’S Digital Status Consumption Through An Interactive Video, Luis Angelo Francisco Lopa, Kateleen Claire Malabag Gonzales, Jaedon Tongol Santos Jats

DLSU Arts Congress Conference Proceedings

This research critiques the contemporary digital landscape, as social media influencers shape Gen Z's consumer behavior, often driving "status overconsumption," the repetitive purchase of trending goods to enhance social standing. The study investigates the complex relationship between social media exposure and consumption patterns among affluent Gen Z (ages 13 to 28) in Laguna, Makati, Taguig, and Quezon City, Philippines. Its objective is to address the environmental consequences of these behaviors, including excess waste and carbon emissions from production and related industries, which consumers often overlook. Grounded in social comparison and status consumption theories, the research utilizes a sequential mixed-methods triangulation …

Drawn For A Brighter Tomorrow: A Functional Art Workshop As A Path To Livelihood And Skills Development Under The Pasay Social Welfare And Development Department (Pswdd), Liane Oxana V. Estuesta, Giana Margaux D. Bustos, Anne Kirsten Cerish S. Gamayo, Julia Patrish P. Go

DLSU Arts Congress Conference Proceedings

This study examines how functional art workshops, where creativity results in usable, real-world objects, can be a tool for livelihood and skills development among children in need of special protection aged 7-17 under the Pasay Social Welfare and Development Department (PSWDD). Specifically, grounded in arts-based and qualitative research, the study seeks to understand how exposure to functional art-making can support participants’ confidence, agency, and practical competencies. Data was gathered through primary sources, including a needs assessment survey, semi-structured interviews with youth participants and administrators after the program, and visual documentation of completed artworks. Secondary sources were also used, including published …

Bikolearn: Enhancing Bicol Language Proficiency Among Heritage Learners, Nathalie T. Lim-Cheng, Mark E. Abergos, Joshua H. Baccaro, Edward E. Tab, Christian A. Dela Peña

DLSU Arts Congress Conference Proceedings

Heritage learners are individuals with cultural ties to a language but also who lack proficiency in them, therefore often struggling to maintain their linguistic heritage. This is a common challenge for Filipino Bicol Language learners, especially those who grew up outside the region. This paper presents BikoLearn, a new web application designed to help heritage learners acquire the Bikol Language starting at the A1 beginner level. The application, which is designed first for mobile phones, mixes gamification features with relevant cultural content to make learning accessible. Through formatted lessons, interactive quizzes, and progress tracking presented in a gamified format, BikoLearn …

Phantoms Of The Self: An Art Installation On The Commodification Of Anik-Anik Culture, Vito Lomod, Minuet Deniña, Jaihzel Failana, Joshua R. Marcial

DLSU Arts Congress Conference Proceedings

The practice of anik-anik culture remains relevant and prominent among Filipinos, especially among Gen Z. Decorating, collecting, and preserving miscellaneous items as an extension of one’s identity and memory exemplifies the Filipino maximalist aesthetic. In context, Filipinos are naturally inclined to be maximalists, driven by the desire to connect and the tendency to fill empty spaces, hence the aesthetic of Filipino maximalism. Usually, this is evidenced in, but not limited to, consumption and fashion practices. Correspondingly, its current practices have also sparked discussions about the effects of consumerism and the dilution of the origins of anik-anik, which is deeply rooted …

“Shh!” Bleaching As An Auto-Destructive Art Method Of Representing The Silencing Of Women, Kristelle Tenero De Leon

DLSU Arts Congress Conference Proceedings

This paper discusses the artistic representation of the muffling of women’s voices and the culture of silence through a theoretically auto-destructive method of artmaking—bleaching using mark-making on textile. Through studio art research, the reductive and erasing properties of bleaching agents are used by bleaching printed images of women in fabric to metaphorically represent and articulate the existence of silencing imposed upon women. Guided by the lens of feminism and Gustav Merger’s manifesto of auto-destructive art, this work presents the artistic images of 13 women across Philippine history—from the babaylans to Maria Ressa—on textile, imbued with bleaching effects. Moreover, the work …

Kapwa Beckett: Co-Performance, Pakikipagkapwa, And Relational Meaning-Making In Philippine Stagings Of Samuel Beckett, Christian Gabriel Tolentino

DLSU Arts Congress Conference Proceedings

This reflective-practice study examines how kapwa and pakikipagkapwa emerged through translation, rehearsal, staging, and reception in three Philippine productions of Samuel Beckett: Endgame (2016), Happy Days (2019), and the devised classroom piece Beckett, Godot & Us Waiting (2023). Using comparative production analysis and a dialogical co-performance orientation drawn from Dwight Conquergood, I analyze rehearsal exercises, adaptation notes, production materials, staging decisions, and remembered performer-audience encounters. The analysis identifies distinct relational practices across the productions: collaborative localization and sensory dramaturgy in Endgame; negotiated media adaptation and mediated intimacy in Happy Days; and devising, Meisner repetition, physical trust, and shared post-pandemic waiting …

Atomos Komiks - Making Learning Fun With Science Entertainment, Jerome Aizpuro Suplemento Ii, Julius Noah Hernandez Sempio

DLSU Arts Congress Conference Proceedings

With portable digital devices imposing themselves on the already precarious attention span of the Filipino youth, and with raising concerns about degrading literacy of schoolchildren, it is imperative to find creative and entertaining means to inspire the young studentry to engage in dedicated educational materials. This paper explains the methods being used by a small group of artists, scientists and writers to create content for “science entertainment” in comics format. By combining principles of conceptual compression, knowledge indexing and low-elaboration persuasion techniques to develop knowledge “anchors”, the team aims to generate participatory engagement among readers and stimulate their cognitive innovation. …

Indigenous Pedagogies As An Arts-Based Framework For Education 4.0, Andylyn Simeon

DLSU Arts Congress Conference Proceedings

While Education 4.0 promises to cultivate 21st-century skills like creativity and critical thinking, the reality often falls short. Current frameworks are heavily technocentric, prioritizing digital tools and measurable data over the communal, emotional, and spiritual depth that true learning requires. This paper argues that we can restore balance to this digital shift by looking toward Indigenous Pedagogies (IPs). Far from being “obsolete” relics of the past, these are sophisticated, arts-based systems rooted in storytelling, ritual, and land-based creation that can offer a creative blueprint for the human-centered goals that Education 4.0 claims to value. Through a qualitative synthesis, I deconstruct …

Impact Of After-School Care On Maternal Income: Evidence From Canadian Administrative Data, Ailin He, Laetitia Renée, Nagham Sayour

All Works

This paper estimates the average causal effect of access to subsidized before- and after-school care on the labour market outcomes of mothers. Specifically, we analyze a major policy reform implemented in Quebec (Canada) in 1998, which required all public primary schools to provide before- and after-school care at a low fixed fee, thereby reducing costs and expanding availability for families. We identify the intent-to-treat effect of the reform on service use and maternal labour market outcomes using administrative tax return data and a triple difference design. We find that, 7 years after implementation, the policy led to a substantial increase …

From Homogeneous To Heterogeneous Adaptive Bounded-Confidence Opinion Dynamics On Networks, Sally Hafez, Fatma R. Farag, Amira S. N. Tawadros

Northeast Journal of Complex Systems (NEJCS)

Adaptive bounded-confidence models (ABCMs) elucidate the coevolution of agent states and network structure via local interactions and rewiring mechanisms. Traditional formulations assume uniform interaction parameters, leading to distinct regime shifts encompassing fragmentation, polarization, and consensus. A symmetric heterogeneous extension of the adaptive bounded-confidence model is introduced, in which interaction parameters vary according to whether agents belong to the same or different groups. The model retains the original update and rewiring protocols but integrates within-group and between-group confidence bounds alongside tolerance thresholds. Initially, the classic homogeneous model is replicated to establish a reference point. Subsequently, the heterogeneous extension is assessed under …

Drivers Of Employee Success And Productivity: Analyzing The Role Of An Executive Recruiting Intern, Hayden Raycher

Agricultural Economics and Agribusiness Undergraduate Honors Theses

For an experiential thesis over an internship experience in collaboration with the University of Arkansas and my advisor, Dr. Michael Popp, I collected data over a 9-month period relevant to my internship at Stout Executive Search, an executive recruiting firm. The purpose of the research was to explore the factors that influence productivity in a recruiting environment and provide quantifiable insights into the impact of different job-related achievements towards overall employee success. The research was initially designed to encompass evidence and commentary on training regimens and company culture, as well as job experience, with the latter becoming the sole focus …

Socially-Minded Investors And Corporate Behavior, Merritt B. Fox, Menesh S. Patel

Faculty Scholarship

Many equity investors are concerned with the world’s worsening social and environmental problems and are losing faith in the capacity of political institutions to respond. Corporate behavior is often contributing to these problems. Some investors, at least if fully informed as to costs and benefits involved, would favor corrective changes to corporate behavior even where that would lessen their investment returns. Two important questions arise: (1) given existing law, are such willing-to-sacrifice equity investors currently affecting firm behavior; and (2) should there be legal reform that makes firms more sensitive to these willing-to-sacrifice investors’ preferences? This Article seeks to answer …

Reliability Generalization Of The Learning Transfer System Inventory, Ashlee Tolliver

Human Resource Development Theses and Dissertations

The purpose of this dissertation research was to examine variability in coefficient alpha estimates across the 16 Learning Transfer System Inventory (LTSI) constructs and evaluate reliability-reporting practices within the literature using a reliability generalization meta-analysis. Studies published between 1997 and 2025 were identified through database searches and a review of Academy of Human Resource Development conference proceedings. Following screening and listwise deletion, 118 studies were included in the final analyses. Unweighted mean coefficient alpha estimates were calculated, and ordinary least squares regression and commonality analyses examined the influence of instrument version, translation status, and full or partial use. Reliability estimates …

The Startup: Critical Perspectives On Technology Entrepreneurship And Digital Labor, Kochav Koren

All Duquesne Faculty Scholarship

Communication and media studies are rapidly reshaped by socio-technological forces within the framework of informational capitalism, where startups emerge as key drivers of the global creative economy. This study critically examines the global startup movement through political economy, classical sociology, and Southern perspectives to assess whether digital entrepreneurship fosters genuine, decentralized innovation or perpetuates speculative financialization and labor precarity. Employing a multi-layered theoretical framework—including Schumpeterian creative destruction, Marxist commodity fetishism, and Weberian charismatic authority—and qualitative fieldwork across North and Latin American tech hubs, the analysis reveals startups as network enterprises that both disrupt markets and reproduce structural inequalities. The findings …

Ai You Can Trust: Understanding The Role Of Structural Assurance And Situational Normality In The Use Of Generative Ai, Olushola Bunmi Abayomi

Dissertations

The rapid growth of generative artificial intelligence (GenAI) has increased its use in productivity, content creation, and decision support; however, adoption depends on user trust, as GenAI performs tasks that are often associated with human judgment. Drawing on the Trust in Technology Model, this dissertation examines how structural assurance and situational normality influence Trust in GenAI, and how Trust in GenAI affects trusting intentions and users' willingness to depend on GenAI. Structural assurance and situational normality, captured through several factors, were modeled as antecedents of Trust in GenAI and, in turn, trusting intentions. The model was tested using survey-based experimental …

Identifying The Threshold: Using Regulatory Focus As A Predictor Of Ceo Adaptibility During Environmental Changes, George B. Constantine Iii

Dissertations

Building on research on CEO turnover and strategic leadership, this study examines how decision makers' regulatory focus shapes strategic decision-making and how this can contribute to performance decline, often resulting in CEO replacement. Drawing on regulatory focus theory, the study theorizes that measurable chronic regulatory focus attributes influence decision makers’ capacity to adapt to environmental change—conditions under which prior research suggests executives may become rigid and persist with established strategies. Despite its relevance for strategic adaptation, such chronic trait behavior has received limited attention in the current business literature. To address this gap, effectuation theory is integrated into a simulation-based …

Economic Efficiency Of End-Guns On Center Pivot Irrigation Systems For Utah Alfalfa Production, Sophia Moss

All Graduate Reports and Creative Projects, Fall 2023 to Present

This study looks at whether using an end-gun on a center pivot irrigation system is financially worthwhile for Utah alfalfa producers. End-guns are used to water extra acreage beyond the end of a pivot, they can also apply water less evenly, which may reduce production on those outer acres. To examine this tradeoff, the study compares farm returns with and without an end-gun using historical Utah alfalfa price and yield data along with estimates of irrigation cost, added acreage, and possible yield loss. The results suggest that end-guns can improve profitability in many cases, mainly because they bring more acres …

The Evolution Of The Modern Library Brand: Transforming Community Engagement Into Sustainable Revenue, Slone Williams

Georgia Library Quarterly

This article examines the development of the Cobb Library Shop, an e-commerce initiative launched by the Cobb County Public Library to generate sustainable funding through brand engagement. Built on a modest startup budget, the shop integrates a multichannel sales strategy and leverages internal talent to create a scalable, community-centered retail model.

The project achieved a full return on investment within 14 days and continues to demonstrate steady revenue expansion. By combining entrepreneurial practices with public service values, this case study highlights how libraries can diversify funding streams, enhance community engagement, and establish a replicable model for revenue-generating library systems.

Harmonizing Human Touch And Ai Precision In Customer Service, Zhenbin Ding, Yali Zhang, Jun Sun, Mark Goh, Zhaojun Yang

Information Systems Faculty Publications

Artificial intelligence (AI)-powered chatbots offer a cost-effective solution for customer service, but often fall short in delivering personalized or complex interactions. In response, many merchants invest in AI training and explore human–AI collaboration to leverage the strengths of both automation and human touch. However, this introduces a strategic tradeoff between service quality and operational efficiency. Using a game-theoretic framework, this study examines how merchants can optimally choose service strategies with AI involvement. Our analysis reveals a critical collaboration trap. Contrary to the prevailing belief that increased collaboration consistently enhances service, consumers’ sensitivity to the identity of the service agent erodes …