Business Commons^™

Digital Transformation's Impact On Innovation In Private Enterprises: Evidence From China, Li Chen, Ruixiang Tu, Boxuan Huang, Haiyan Zhou, Yumei Wu

School of Accountancy Faculty Publications and Presentations

In the digital economy era, the pathways of digital transformation and intelligent development have emerged as crucial avenues for enterprises’ high-quality development. Focusing on listed private enterprises from 2011 to 2020, this study uses text mining to extract keywords related to digital transformation, as disclosed in annual reports. We construct a digital transformation index and empirically examine its impact on enterprise innovation and innovation incentive policies’ synergistic effects. The results demonstrate that digital transformation significantly promotes innovation in private enterprises, with a more pronounced catalytic effect in economically developed regions characterised by higher levels of the digital economy and larger …

The Effects Of Relationship Quality And Duration On Negative Word-Of-Mouth After A Low-Contact Service Failure, Tuğberk Kara, Tugba Tugrul

Marketing Faculty Publications and Presentations

This article examines the effects of relationship quality (RQ) and relationship duration (RD) on negative word-of-mouth (WoM) after a low-contact service failure. Partial least square structural equation modeling was used to analyze the data collected through a scenario-based online survey (n=153). First, unlike the inconsistent findings in high-contact service research, the results showed that RQ led to decreased negative WoM in low-context service failures, namely telecommunication. Second, this research contributes to the literature by revealing the negative effect of RD on customers’ tendency to spread negative WoM. In addition, RD did not moderate the relationship between RQ and negative WoM.

The 4c Framework: Towards A Holistic Understanding Of Consumer Engagement With Augmented Reality, Philipp A. Rauschnabel, Reto Felix, Jonas Heller, Chris Hinsch

Marketing Faculty Publications and Presentations

Highlights

• The 4C framework highlights four unique characteristics of AR: Consumer, Content, Context, and Computing Device.

• Engagement with AR derives from an alignment of the 4 Cs.

• The paper advances theory by using the lens of complexity theory to explain how to engage consumers in AR experiences.

• The framework offers significant implications for managers and scholars.

• It allows systematic approaches to assess, communicate, and develop AR applications across various disciplines.

Abstract

Augmented Reality (AR) is an emerging concept that impacts many disciplines, such as business, marketing, tourism, gaming, human–computer interaction, and manufacturing. Surprisingly, many scholarly and practical discussions overlook the …

How Does Big Data Affect Organizational Financial Performance In Turbulent Markets? The Role Of Customer-Linking And Selling Capabilities, Omar S. Itani, Ashish Kalra, Amin Rostami

Marketing Faculty Publications and Presentations

The information age provides vast opportunities for organizations to improve their efficiencies by relying on big data-AI empowered analytics (BDA). The purpose of this study is to address the critical question of how BDA-fit affects organizational financial performance, taking into consideration differences between markets and customer change caused by technology turbulence. Using data collected at the firm level and building on Task- Technology Fit Theory and Dynamic Capabilities Theory, empirical results indicate that BDA-fit is important to drive organizational financial performance through the development of customer-linking and selling capabilities. These results vary across markets, with BDA-fit having stronger effects on …

Demystifying The Link Between Social Media Addiction And Sharing Without Verification: The Role Of Absentmindedness And Wellbeing, Murad Moqbel, Khaled A. Alshare, Michael A. Erskine

Information Systems Faculty Publications and Presentations

We use salience and dual-system theories as the lens to investigate how (via which intervening mechanism) and when (under what condition(s)) social media addiction impacts unverified information sharing. Based on results from analyzing data from 234 social media users, we found that social media addiction augments unverified information sharing, and that absentmindedness partially mediates this relationship. Furthermore, we establish that wellbeing status buffers the harmful impact of social media addiction on unverified information sharing and absentmindedness.

Editorial: Towards An Emerging Science Of Customer Loyalty To Retail Stores: Explanation, Drivers, And Frameworks, Arturo Z. Vasquez-Parraga, Miguel Sahagun, Fabio Musso

Marketing Faculty Publications and Presentations

No abstract provided.

College Professor Perceptions Of Effective Professor Characteristics: A Cross-Cultural Study, Khaled A. Alshare, Hana Y. Al-Sholi, Ola R. Shadid, Murad Moqbel

Information Systems Faculty Publications and Presentations

This study explores college professor perceptions of effective professor Characteristics through the lens of Media Naturalness Theory (MNT). A survey questionnaire was administered to samples of college professors in two countries (USA and Qatar) regarding their perceptions of effective professor’s characteristics. Demographic variables such as gender, age, discipline, rank, and teaching style were included in the questionnaire. The results of nonparametric analysis revealed significant differences in professors’ responses between the two samples. However, these differences were in the level of their ratings (e.g. very important versus important). The top five-rated characteristics were similar in both countries for each component of …

Hitting The ‘Reset Button’: The Role Of Digital Reorientation In Successful Turnarounds, Michael A. Abebe, Chanchai Tangpong, Hermann Ndofor

Management Faculty Publications and Presentations

Seismic shifts in industries brought about by radical technological innovations usually lead to a misalignment between the capabilities of many incumbent firms and the requisites of their new environment, and eventually, organizational decline. The current turnaround literature, while emphasizing operating and strategic responses to organizational decline that focus on efficiency and fine tuning product/market strategy respectively, ignores such organizational decline that requires fundamental reengineering of the whole firm and its value chain. This paper introduces the concept of digital reorientation as a long term turnaround strategy to respond to situations in which a firm’s environment has been fundamentally restructured. Digital …

The Role Of Technology In Online Health Communities: A Study Of Information-Seeking Behavior, Leann Boyce, Ahasan Harun, Gayle Prybutok, Victor R. Prybutok

Information Systems Faculty Publications and Presentations

This study significantly contributes to both theory and practice by providing valuable insights into the role and value of healthcare in the context of online health communities. This study highlights the increasing dependence of patients and their families on online sources for health information and the potential of technology to support individuals with health information needs. This study develops a theoretical framework by analyzing data from a cross-sectional survey using partial least squares structural equation modeling and multi-group and importance-performance map analysis. The findings of this study identify the most beneficial technology-related issues, like ease of site navigation and interaction …

The Effects Of Antitrust Laws On Horizontal Mergers: International Evidence, Chune Young Chung, Iftekhar Hasan, Jihoon Hwang, Incheol Kim

Finance Faculty Publications and Presentations

This study examines how antitrust law adoptions affect horizontal merger and acquisition (M&A) outcomes. Using the staggered introduction of competition laws in 20 countries, we find antitrust regulation decreases acquirers’ five-day cumulative abnormal returns surrounding horizontal merger announcements. A decrease in deal value, target book assets, and industry peers' announcement returns are consistent with the market power hypothesis. Exploiting antitrust law adoptions addresses a downward bias to an estimated effect of antitrust enforcement (Baker (2003)). The potential bias from heterogeneous treatment effects does not nullify our results. Overall, antitrust policies seem to deter post-merger monopolistic gains, potentially improving customer welfare.

Longitudinal Healthcare Analytics For Early Detection And Progression Of Neurological Diseases: A Clinical Decision Support System, Gabriel Owusu, Xuan Wang, Jun Sun

Information Systems Faculty Publications and Presentations

Neurological diseases, including Alzheimer's disease (AD), are rising global health challenges. This study presents a two-stage decision support system (DSS) that uses machine learning and neuroimaging for early AD detection and monitoring. The first stage uses deep learning for predicting AD likelihood. The second leverages a 3D convolutional neural network to identify crucial brain regions in AD progression. Notably, the DSS offers a solution to machine learning's "black box" problem using an occlusion map explainability method, enhancing decision transparency. Its design is adaptable to other diseases using imaging data, underscoring its broad healthcare potential. By providing an innovative and interpretable …

Exploring The Coverage Of Cyberchondria Addiction In Newspapers: A Perspective From The Usa, Rifat Afrin, Mumtahina Obaid, Gayle Prybutok, Ahasan Harun, Victor R. Prybutok

Information Systems Faculty Publications and Presentations

Objectives: The purpose of this study is to investigate how US newspapers reported cyberchondria from 2009 to 2021. Cyberchondria shares similarities with addiction, making it imperative to delve into its representation in media. Cyberchondria refers to an issue of excessive and repetitive internet searches for health information often accompanied by obsessive-compulsive behavior. The goal of this research is locate the frames that appear in cyberchondria coverage, look at how the frames have changed over the given time span, and assess the emotions that the news frames portray.

Method: After collecting the relevant news items, the study applies correspondence analysis, sentiment …

Understanding The Antecedents Of Patients’ Missed Appointments: The Perspective Of Attribution Theory, Guorui Fan, Zhaohua Deng, Lai C. Liu

Information Systems Faculty Publications and Presentations

The occurrence of missed appointments from online outpatient bookings significantly hinders the operational efficiency of outpatient services. This study aimed to investigate various factors influencing patients’ missed appointments from online outpatient bookings. Drawing on attribution theory, an empirical analysis was conducted using 382,004 authentic online outpatient appointments. The empirical findings revealed that appointment lead-time, appointment time, weekday appointments, online doctor rating, appointment doctor’s expertise, patient distance, and previous outpatient visit experience significantly influenced patients’ missed appointment behaviors from online outpatient bookings. Importantly, previous outpatient experience positively moderated the relationship between the appointment doctor’s expertise and patients’ missed-appointment behavior. This study …

Climate Policy Uncertainty And Corporate Tax Avoidance, Md Ruhul Amin, Akinloye Akindayomi, Md Showaib Rahman Sarker, Rafiqul Bhuyan

School of Accountancy Faculty Publications and Presentations

Highlights

• This study investigates the relation between climate policy uncertainty and corporate tax avoidance.

• Firms undertake aggressive tax avoidance strategies during periods of heightened climate policy uncertainty.

• Further analysis indicates that cash savings from lower tax payments are used to pay dividends and not retained for reinvestment.

• Findings are consistent with the precautionary hypothesis that firms become more (i) conservative in their long-term investment strategies and (ii) risk-averse during periods of elevated climate policy uncertainty.

Abstract

This study examines the relation between climate policy uncertainty and corporate tax avoidance. Using a novel measure of climate policy uncertainty (CPU), we document …

Demystifying The Link Between Social Media Addiction And Sharing Without Verification: The Role Of Absentmindedness And Wellbeing, Murad Moqbel, Khaled A. Alshare, Michael A. Erskine

Information Systems Faculty Publications and Presentations

Through the lens of salience and dual-system theories, this paper seeks to investigate how (via which intervening mechanism) and when (under what condition) social media addiction impacts information sharing without verification behavior. The results, using data from 234 social media users, show that social media addiction augments sharing without verification behavior, and this relationship is partially mediated by fostering absentmindedness. Furthermore, wellbeing status buffers the harmful impact of social media addiction on sharing without verification and absentmindedness.

Does Contingent Reward Leadership Enhance Or Diminish Team Creativity? It Depends On Leader (Un-) Predictability, Debjani Ghosh, Martin Buss, Amita Shivhare

Management Faculty Publications and Presentations

Although prior research has shown that reward provision might sometimes increase creativity, little is known about how leadership that clarifies effort-reward contingencies (i.e., contingent reward leadership) is related to team creativity. Drawing on the theory of learned industriousness, we argue that contingent reward leadership can enhance team knowledge exchange and, in turn, team creative performance. However, we propose that this relationship is moderated by leader unpredictability, which can create uncertainty about resource allocation, thereby undermining the otherwise positive effect of contingent reward leadership. In a two-source, lagged design (three-wave) field study with data from 60 organizational teams, we found a …

Feature Selection In Intrusion Detection Systems: A New Hybrid Fusion Of Bat Algorithm And Residue Number System, Yakub Kayode Saheed, Temitope Olubanjo Kehinde, Mustafa Ayobami Raji, Usman Ahmad Baba

Marketing Faculty Publications and Presentations

This research introduces innovative approaches to enhance intrusion detection systems (IDSs) by addressing critical challenges in existing methods. Various machine-learning techniques, including nature-inspired metaheuristics, Bayesian algorithms, and swarm intelligence, have been proposed in the past for attribute selection and IDS performance improvement. However, these methods have often fallen short in terms of detection accuracy, detection rate, precision, and F-score. To tackle these issues, the paper presents a novel hybrid feature selection approach combining the Bat metaheuristic algorithm with the Residue Number System (RNS). Initially, the Bat algorithm is utilized to partition training data and eliminate irrelevant attributes. Recognizing the Bat …

Consumer Engagement With Self-Driving Cars: A Theory Of Planned Behavior-Informed Perspective, Linda D. Hollebeek, Choukri Menidjel, Omar S. Itani, Moira K. Clark, Valdimar Sigurdsson

Marketing Faculty Publications and Presentations

Purpose

This study investigates the mediating role of consumer engagement (CE) in the relationship between perceived behavioral control (PBC) and purchase intent and the moderating role of perceived safety in the relationship between PBC and CE in the self-driving car (SDC) context.

Design/methodology/approach

To test the model, a sample of 368 consumers was deployed using partial least-squares structural equation modeling (PLS-SEM).

Findings

The findings reveal that consumers' SDC engagement mediates the relationship between PBC and their intent to purchase an SDC. Consumer-perceived SDC safety also moderates the association of PBC/engagement.

Originality/value

While prior research has examined consumer-based drivers of SDC …

Pro-Environmental User Behavior In The Lifecycle Of Consumer Electronics, Yaojie Li, Xuan Wang, Hanieh Javadi Khasraghi, Thomas Stafford

Information Systems Faculty Publications and Presentations

Acknowledging environmental sustainability as one of the most critical global challenges in our time, information systems (IS) scholars and practitioners have begun to address environmental problems by developing and implementing various green information systems. Besides pro-environmental IT artifacts, we argue that user-oriented green practices play a crucial role in ameliorating the adverse effects that result from making, using, and disposing electronic devices. To that end, we examine user intentions toward engaging in pro-environmental behaviors that can penetrate the electronic device lifecycle, which includes choosing, using, and disposing such devices. In particular, we adopt the extended theory of planned behavior as …

How To Attract Low Prosocial Funders In Crowdfunding? Matching Among Funders, Project Descriptions, And Platform Types, Yuanqing Li, Frank Cabano, Pingshu Li

Management Faculty Publications and Presentations

Highlights

• Crowdfunding research shows inconsistent evidence about the impact of prosocial project description on crowdfunding success.

• We integrate elaboration likelihood model and language expectancy theory and propose distinct decision-making patterns from high and low prosocial motivation funders.

• Our findings show low prosocial participants are more likely to contribute to a project that aligns platform types (donation-based vs. reward-based) and prosocial project descriptions (high vs. low).

• We did not find these alignment effects for high prosocial participants.

Abstract

The amount of crowdfunding research that investigates funding success factors has been increasing. The existing research shows inconsistent evidence regarding how a prosocial …

Dinner At Your Doorstep: Service Innovation Via The Gig Economy On Food Delivery Platforms, Geng Sun, Yeongin Kim, Yinliang (Ricky) Tan, Geoffrey G. Parker

Information Systems Faculty Publications and Presentations

Boosted by greater demand for convenience and then turbocharged by the coronavirus disease 2019 pandemic, online food delivery (OFD) has witnessed rapid growth over the past several years. Despite such growth, however, it is still unclear how incentives and payoffs of various parties are affected by the three-sidedness of the OFD market, which involves consumers, restaurants, and gig drivers—beyond the traditional two-sided setting. In this paper, we study the OFD platforms’ optimal choices in a competitive setting where the platforms compete on both prices and service quality. Our analysis shows that conventional insights from two-sided platforms do not completely carry …

Assessing The Effect Of The Magnitude Of Spillovers On Global Supply Chains Using Quantile Vector Autoregressive And Wavelet Approaches, Haibo Wang, Lutfu Sagbansua, Jaime Ortiz

International Business and Entrepreneurship Faculty Publications and Presentations

Overwhelmed by the negative impacts of the COVID-19 pandemic, global supply chains are being restructured and improved worldwide. It then becomes essential to accurately assess their vulnerabilities to external shocks and understand the relationships between key influential factors to obtain the desired results. This study provides a new conceptual econometric framework to examine the relationships between the purchasing managers’ index, service purchasing managers’ index, world equity index, unemployment rate, food and beverage historical prices, Baltic Dry Index, West Texas Intermediate Index, and carbon emissions. A quantile vector autoregressive (QVAR) model is used to assess the dynamic connectedness among Brazil, Russia, …

Do Community Banks In Fast-Growing Metropolitan Areas Outperform Rural Community Banks?, Nicole A. Morrison

School of Accountancy Faculty Publications and Presentations

Prior research found that community banks in rural areas outperformed community banks in metropolitan areas in terms of pre-tax return on assets and the variables contributing to it. However, a study on community banks by the FDIC in 2020 mentioned that community banks in the fastest growing metropolitan areas from 2010 through 2020 performed better than those in other metropolitan areas without comparing that performance to rural community banks. This study addresses that gap using a 2014 dataset and finds that, on average, community banks in the fastest-growing metropolitan statistical areas do not outperform rural community banks. The summary data …

Sales Team Value Co-Creation In Turbulent Markets: The Role Of Team Learning And Agility, Eddie Inyang, Omar S. Itani, Hayam Alnakhli, Juliana White

Marketing Faculty Publications and Presentations

Value co-creation has emerged as a way for organizations to gain a competitive advantage and differentiate themselves from the competition. In the literature, a positive link has been found between value co-creation and firm performance. However, the impact of sales team value co-creation on performance has been largely unexplored. This study explores drivers of value co-creation by sales teams and its performance outcomes, with market turbulence as a contingency factor. Using a sample of 201 salespeople in 24 sales teams, the results indicate that when sales teams co-create value with customers, they can increase their sales performance. This effect is …

Sustainability And Professional Sales: A Review And Future Research Agenda, Colin B. Gabler, V. Myles Landers, Omar S. Itani

Marketing Faculty Publications and Presentations

Sustainability has become a consideration for every firm operating in today’s business landscape. Scholars are tasked with uncovering bridges and barriers to successfully implement sustainability strategies, and the academic community has largely responded. However, while sustainability research has proliferated across business disciplines, it is conspicuously missing from professional selling and sales management. This is partly due to conceptual ambiguity, but also because sustainability generally involves firm-level policies and programs, and therefore domains like consumer behavior, marketing strategy, and supply chain management have occupied the space. This is problematic because while executives develop sustainability strategies, the sales force is responsible for …

The Provenances And Postscripts Of 1989, Jokubas Salyga

Political Science Faculty Publications and Presentations

The books under review exemplify some of the finest recent work on the historically informed political economy of Central and Eastern Europe. While different in their conceptual frameworks and geographical foci, the titles converge in the advancement of nuanced and convincing arguments, displaying both theoretical acuity and empirical depth to great effect. Bartel, Fabry, and Pula all share a resolute dedication to illuminating the under-explored provenances of neoliberalism and/or globalization in the region, that predate the annus mirabilis of 1989. Their contributions situate the ‘Eastern bloc’ states within the contours of evolving global political economy and the existential crises engulfing …

Ceo Political Ideology And Voluntary Forward-Looking Disclosure, Ahmed Elnahas, Lei Gao, Md Noman Hossain, Jeong-Bon Kim

Finance Faculty Publications and Presentations

This study investigates whether the management earnings forecasts of Republican and Democratic CEOs differ due to systematic differences in their information disclosure preferences. We find that Republican CEOs prefer a less asymmetric information environment than Democrat CEOs, and thus make more frequent, timelier, and more accurate disclosures than Democrat CEOs. Results using the propensity score matched sample and difference-in-differences analysis show that our results are unlikely to be driven by potential endogeneity. Our results are robust to controlling for various CEO characteristics and are stronger for firms with higher levels of institutional ownership and litigation risk.

Submitting Tentative Solutions For Platform Feedback In Crowdsourcing Contests: Breaking Network Closure With Boundary Spanning For Team Performance, Hanieh Javadi Khasraghi, Xuan Wang, Jun Sun, Bahar Javadi Khasraghi

Information Systems Faculty Publications and Presentations

Purpose

To obtain optimal deliverables, more and more crowdsourcing platforms allow contest teams to submit tentative solutions and update scores/rankings on public leaderboards. Such feedback-seeking behavior for progress benchmarking pertains to the team representation activity of boundary spanning. The literature on virtual team performance primarily focuses on team characteristics, among which network closure is generally considered a positive factor. This study further examines how boundary spanning helps mitigate the negative impact of network closure.

Design/methodology/approach

This study collected data of 9,793 teams in 246 contests from Kaggle.com. Negative binomial regression modeling and linear regression modeling are employed to investigate the …

Competition Law Reform And Firm Performance: Evidence From Developing Countries, Incheol Kim, Suin Lee, Bina Sharma

Finance Faculty Publications and Presentations

We examine the effects of competition laws on firm performance in East Asian countries that have enacted antitrust legislation in the last three decades. Exploiting the staggered changes of these laws as quasi-exogenous shocks, we find that strengthened competition laws improve firm performance. Treated firms increase R&D investments and efficiency in inventory and asset management, while free cash flow decreases after reforms. Also, the effect of competition laws on firm performance is stronger with weaker corporate governance. Our findings indicate that government intervention promoting competitive market environments could benefit corporate owners in emerging markets where corporate governance is often substandard.

A Desire For Success: Exploring The Roles Of Personal And Job Resources In Determining The Outcomes Of Salesperson Social Media Use, Ashish Kalra, Nawar N. Chaker, Rakesh Singh, Omar S. Itani, Raj Agnihotri

Marketing Faculty Publications and Presentations

Sales researchers have recognized the importance of salesperson social media use in enhancing job outcomes. However, research that considers the influence of salesperson personal factors and the individual's work environment on the impact of social media use on such outcomes (i.e., job satisfaction and salesperson performance) remains neglected in the literature. Leveraging Job-Demand Resource (JD-R) theory, we develop a model that introduces linkages between salesperson social media use, task adaptivity, technology self-efficacy, manager trust, job autonomy, job satisfaction, and salesperson performance. Utilizing a sample of 214 business-to-business salespeople, we find that salesperson social media use positively influences job satisfaction, which …