Business Commons^™

The Role Of Management Organizations And Local Governments In Destination Marketing: The Case Of Turkey Tourism Promotion And Development Agency (Tga), Murat Toktaş

Journal of Global Hospitality and Tourism

The second viewpoint is industry-focused and is authored by Mr. Murat Toktaş. He is the founder/president of KATID (Black Sea Tourist Operators Association), the founder/president of SKAL Karadeniz, and the founder/vice-president of TUROYD (Tourism Hotel Managers Association) and a member of the Board of Directors of TUROFED (Turkish Hoteliers Federation). In his viewpoint, he explains how destination management organizations (DMOs) work with local governments in Turkey. He suggested a successful destination marketing strategy for the Turkish Tourism Promotion and Development Agency (TGA). Collaboration between local and DMOs is essential for destinations to be adequately promoted and become a successful brands. …

Editorial: Academic Peer Reviewers – The Good, Bad, And The Ugly, Faizan Ali, Seden Dogan

Journal of Global Hospitality and Tourism

My academic research journey started a decade ago as a Ph.D. student at the Azman Hashim International School, University Technology Malaysia. Since then, I have authored over 150 peer-reviewed journal articles, conference papers, books, and book chapters. In addition to guest editing several special issues for academic journals, I also had an opportunity to serve as the Director of Research for numerous professional organizations. Furthermore, I have served in senior editorial positions for numerous well-established hospitality and services management journals for the last three years. All these roles involve sending out invitations to review the manuscripts. The usual scenario is …

The Impacts Of Shariah-Compliant Hotel Attributes On Muslim Travellers Revisit Intention: Religiosity As A Moderator, Zaidatul Akma Sulaiman, Mohammad Iranmanesh, Behzad Foroughi, Othman Rosly

Research outputs 2014 to 2021

Purpose: This paper aims to investigate the impact of Shariah-compliant hotel attributes on Muslim travellers’ revisit intention.

Design/methodology/approach: A total of 361 Muslim travellers who have stayed at Shariah-compliant hotels in the previous 12 months were recruited to take part in this research. The hypothesized research model was assessed using the partial least squares (PLS) approach.

Findings: The analysis revealed that Muslim travellers’ revisit intention is dependent on the halal food and beverages and the provision of Shariah-compliant facilities at the hotel, whereas the Shariah-compliant operation and interior design of hotels are not significantly associated with it. The findings also …

Human Mobility, Hospitality, And Tourism Industries: A Perspective On Catastrophes, Asif Hussain

Journal of Sustainability and Resilience

The coronavirus outbreak has resulted in a significant reduction in peoples’ movements, migration and trade at both local and global levels. Lockdowns and travel restrictions all over the world have led to a rapid retrenchment of the world’s hospitality and tourism sector. This is not new. Historically, catastrophes impacted human mobility. Drawing from the historical connections between catastrophes, especially health crises, this paper highlights the impacts of catastrophes on the hospitality and tourism industries. This research shows that the relationship between pandemic and tourism is turbulent, and it explores the implications of the current health crisis for the travel industry …

Ewom Platforms As Productivity Catalyzers In The Travel Industry: A Two-Stage Double Bootstrap Data Envelopment Analysis, Tomas Saralegui

Journal of Sustainability and Resilience

In a fast-paced digitalization context, travel agencies face a challenge to increase productivity. Electronic word of mouth (eWOM) could allow better learning processes, improve communication with customers, and serve as a remarkable diffusion channel. However, this channel is not yet fully embraced by the sector. This research, delimited to Spanish travel agencies in the period 2012-2019, applies a two-stage double bootstrap data envelopment analysis to assess whether eWOM and how firms manage eWOM, contributes to achieving higher levels of efficiency. Results show that firms with higher valence and volume of online reviews tend to be closer to the efficiency frontier. …

Caring As A Fundamental Of Sustainability And Resilience In An Aboriginal Community, Denise Lawungkurr Goodfellow

Journal of Sustainability and Resilience

Caring is a fundamental of cultural/community sustainability and resilience among Aboriginal people. However, caring is not confined to community but, as this paper demonstrates can also be extended to both visitors and the wider society. The kindness engendered has application particularly in this time of COVID-19 for both tourism and mainstream society in general.

Marketing Transformation In Tourism Through Visual Ethnography, Isabel Coll-Barneto, Francesc Fusté-Forné

Journal of Sustainability and Resilience

This paper analyses the role of transformative tourism from the perspective of local establishments. The method is based on a visual ethnography study where 12 ecological accommodations located in Catalonia, north-eastern Spain, were asked to identify a photography that illustrates the philosophy of the establishments. Results discuss the meanings of the pictures focused on previous research in relation to the transformative facilitators. The physical, knowledge, social and psychological dimensions are analysed. The nature, the wood, and the relaxing areas are the most relevant elements provided by the hotels as part of their marketing strategy. Theoretical and practical implications are described.

Rethinking Tourism And Public Health Policies In International Travel Megahubs For The Post-Covid-19 Era, Jeconiah Louis Dreisbach, Sharon Mendoza-Dreisbach

Journal of Health Research

Background: This article rethinks current public health policies to transdisciplinarily reorient the countries’ tourism policies as a preparation to future pandemics. This adds to the public health discourse that West Asian international travel megahubs could be susceptible spaces to high risks of transnational viral transmissions.

Method: This is a letter to the editor.

Results: The United Arab Emirates, Turkey, and Qatar are the world’s leading international travel megahubs, with Saudi Arabia catching up following its efforts in establishing a new national airline to increase international passenger traffic. Collectively, they are connected to more than half of the world’s leading international …

Strategic Nets In Tourism Destinations: Investigating The Learning Processes Underpinning Dynamic Management Capabilities, Noel Murray, Patrick Lynch, Anthony Foley

Publications

Managing a tourism destination is fraught with complexity, with a general consensus that no single entity can manage the comprehensive multiplicity of stakeholders and offerings involved. In this study we take a unique approach by examining tourism destination management through a strategic net lens, where the Destination Management Organisation (DMO) is an intentionally developed strategic net involving a restrictive group of stakeholders, which coordinates and manages the value creating activities of actors in the destination. Our empirical findings are based on the investigation of three strategic net case sites within the Irish tourism industry. We identify net partnering, net visioning …

Covid-19 And Hospitality Services: The Role Of Information Sources, Believability, Fear, And Behavioral Intentions, Shaniel Bernard, Imran Rahman, Sijun Liu, Luana Nanu

Journal of Global Hospitality and Tourism

Based on the Social Amplification of Risk Framework (SARF) and crisis decision theory, this study examined the influence of trust in different types of information sources on the believability of COVID-19 information (BCI). Furthermore, the influence of BCI on fearfulness and the corresponding influence of fearfulness on the intention to use hospitality services and stay at home are analyzed. Structural equations modeling, using data from 1,017 American consumers, successfully confirmed the significant influences of trust in media and government on BCI and the corresponding positive effect of BCI on fearfulness. Additionally, the negative effects of fearfulness on intentions to visit …

The Impact Of Terrorism On Risk Perceptions: An Analysis Of The Dutch Market Behavior And Attitudes Towards Egypt, Rami K. Isaac

Journal of Global Hospitality and Tourism

This research aims to gain a better understanding of the impact of terrorism on risk perceptions and attitudes of Dutch travel behavior towards Egypt. The research process involved an online self-administered method created with one of the leading research and web-based survey tools called Qualtrics. The questionnaire was filled in by 414 respondents. Findings indicate that (potential) Dutch tourists are less likely to take risks when traveling with children. For instance, people that usually travel with children state to avoid traveling to countries within the MENA region because of unrest related to terrorism. Over half of the sample size would …

Muslim-Friendly Medical Tourism, Noradiva Hamzah, Norlida H. M. Salleh, Izuli Dzulkifli, Tengku Wook

Journal of Global Hospitality and Tourism

Tourism has emerged as an important socio-economic activity as it is a promising sector in the global economy. In every industry, intellectual capital (IC) is a crucial knowledge-based asset. It has become the most potent element in the production of organizational wealth. This article intends to shed some light on the Islamic value (IV) dimension of Muslim-friendly medical tourism (MFMT). This study employed a case study approach on five hospitals. The data was collected through in-depth discussions, hospital tours, and interviews. Within-case analysis was conducted to analyze the data. This study found that the hospitals’ management highlighted that taqwa (piety) …

Game Theory – Applied To Tourism, Jean M. Tavares

University of South Florida (USF) M3 Publishing

Foreword

In ever increasingly competitive and challenging environments concerning the tourism industry worldwide, Game Theory is called upon to study scenarios of conflict and cooperation to help determine the most likely outcomes of tourism players striving to maximize their positions. Prof. Jean Tavares ́ latest manuscript ́Game Theory – Applied to Tourism ́ provides a solid theoretical backdrop supported by the practical application of a variety of case studies. In a simplified and reader-friendly manner, the book takes the reader through the depths of this fascinating field of study making it accessible and enjoyable.

Prof. Tavares ́ extensive experience and …

The Impact Of Holiday Tourism Development On Tourism Total Factor Productivity: Evidence From China, Panpan Sun, Songshan (Sam) Huang, Ghialy Yap

Research outputs 2022 to 2026

Tourism development during holiday periods may influence tourism total factor productivity (TTFP) in the industry. However, little is known about the impact of holiday tourism on TTFP. Focusing on China's Golden Week holiday system, this study applies dynamic panel models to test the effect of holiday tourism development on TTFP with panel data of 31 provinces in mainland China from 2001 to 2019. The study also compares the effects before and after 2008 when the Golden Week holiday system changed from three weeks to two weeks with shorter holiday breaks. Results show that holiday tourism development has a negative effect …

Ewom Platforms As Productivity Catalyzers For Travel Agencies: A Two-Stage Double Bootstrap Data Envelopment Analysis, Tomas Saralegui

ITSA 2022 Gran Canaria - 9th Biennial Conference: Corporate Entrepreneurship and Global Tourism Strategies After Covid 19

The travel industry, and in particular travel agencies, face a severe challenge to increase productivity. In a fast-paced digitalization context, embracing ICTs to tackle this challenge should be part of COVID-19 recovery strategies. Electronic word of mouth (eWOM) could allow better learning processes, improve communication with customers, and serve as a remarkable diffusion channel. However, this channel is not yet fully embraced by the sector. This research, delimited to Spanish travel agencies in the period 2012-2019, applies a two-stage double bootstrap data envelopment analysis to assess whether eWOM and how firms manage eWOM, contributes to achieving higher levels of efficiency. …

Nature-Based Destination Image: An Exploratory Study On The Formation Of The Destination Image Of The Legal Amazon., Paula Cristina Pereira Rodrigues Chaves Drª., Francisco Antônio Dos Anjos Dr., Marklea Da Cunha Frest Dra.

ITSA 2022 Gran Canaria - 9th Biennial Conference: Corporate Entrepreneurship and Global Tourism Strategies After Covid 19

Abstract: This study aims to measure the Nature-Based Destination Image (NBDI) of the Legal Amazon among national tourists, verifying the image successors related to satisfaction, WOM /e- WOM, recommendation and revisit. With a predominantly quantitative approach, the study presents two purification stages: 1) a group of 15 experts and 2) 151 national tourists. To test convergence and reliability, Exploratory Factor Analysis (EFA) was used, with Bartlett's sphericity and KMO and reliability by McDonald's Omega. The findings revealed that 58 variables are suitable to measure the image of the Brazilian Amazon destination, suggesting internal consistency with good convergence and reliability indexes. …

Review Of: Dark Tourism And Pilgrimage, Dino Bozonelos

International Journal of Religious Tourism and Pilgrimage

No abstract provided.

Holy Baths As Attractions In Religious Tourism: A Study Of Ritualistic Bathing Fairs In India, Sanchita Paul

International Journal of Religious Tourism and Pilgrimage

Much of what marks the contemporary Hindu ritual scene finds its origin in the activities of Indus Valley Civilisation. There has been, without doubt, a corrosion of religious faith with the progress of modernity, but surprisingly the bathing tradition for ritual ablution spanning across centuries of time has not faded, despite the passage of so many ages and despite changes all around. Hinduism has a strong and ancient tradition of pilgrimage, widely recognised as Tīrtha-yatra (tour of the sacred fords), which involves holy baths in water bodies as a symbolic purification ritual. Most of the Hindu pilgrimage places are along …

Determinants Of Spiritual Tourism Consumption: A Hierarchical Approach, Suneel Kumar, Shivangi Gupta, Shekhar Asthana

International Journal of Religious Tourism and Pilgrimage

This paper aims to analyse the relationship between factors influencing the travel intentions of the spiritual tourist. The research design comprises three segments, i.e., identifying factors from the literature, conducting interviews with the academic experts and managers, and analysing the responses recorded. The Interpretive Structural Modelling (ISM) technique is used to determine the interlinkage between the factors and develop a hierarchical relationship. This paper identified twelve factors that influence the travel intention of spiritual tourists. The results indicate that the pro-tourism attitude of the management of religious monuments, presence of relaxation and recreational activities, historical and cultural heritage of a …

Exploring The Potential Of Halal Tourism Through Institutional Analysis Of Halal Certifiers In The Philippines, Steven Von Cuevas, Cristopher Allen Franco, Robert Charles Capistrano, Junnell Guia

International Journal of Religious Tourism and Pilgrimage

This study analyses various institutions’ halal certification and standards in the Philippines and their potential for halal tourism. The demand for halal services and products has been increasing in the Philippines, however, the major halal certifiers in the country uphold different standards, leading to confusion and abuse in halal accreditation and certification. The unification of halal standards is a complex process due to varying interpretations and thus, this research utilised case study methods to analyse the similarities and differences of the three major halal certifiers in the country within the lenses of the Work System Elements Framework and the Institutional …

The Development Potential For Local Communities Of Religious Tourists Visiting Sacred Graves, Mohammad Taufiq Rahman, Rully Khairul Anwar

International Journal of Religious Tourism and Pilgrimage

This study aims to analyse the impact of religious tourists’ visits to tombs of saints. It illustrates the effect of these visits on the economic development of the surrounding community. This is qualitative research with a sociological approach used to determine the public acceptance of religious tourism to sacred places such as the Tomb of the Islamic Saints in Tasikmalaya, West Java, Indonesia. The results show that the community has made economic use of tourists that perform pilgrimages to fulfil their psychological needs, such as peace, tranquillity, and a sense of security. Furthermore, local governments’ development of religious tourism makes …

The Economic Impact Of Covid-19 On Religious Tourism To The Kartarpur Corridor, Farooq Haq, Anita Medhekar

International Journal of Religious Tourism and Pilgrimage

The aim of this paper is to analyse the economic impact of the COVID-19 pandemic on religious tourism in the Kartarpur Gurdwara Corridor between the Punjab States of Pakistan and India. The corridor was opened as a peace building initiative 72 years after the partition of India-Pakistan. In November 2019, thousands of Sikh pilgrims visited Kartarpur and Nankana Sahib in Punjab to celebrate the 550th birth anniversary of the founder of the Sikh religion Guru Nanakji, where he spent last 19 years of his life. The Government of Pakistan invested heavily to build the infrastructure facilities for connecting both borders …

Residents’ Perceptions Of Religious Tourism And Its Socio- Economic Impacts On Host Communities: A Study Of Redemption Camp, Mowe, Ogun State, Nigeria, Titilayo Olufunke Olukole

International Journal of Religious Tourism and Pilgrimage

Religious tourism has been identified as one of the major tourism types with impacts on the sociocultural and economic life of the host community. Nigeria is well-known globally for high levels of Christian religious activities attracting worshippers from different countries. However, little is documented on the socio-economic impacts of the religious tourist flow to Christian religious sites on host communities in Nigeria. This paper was designed to investigate the socio-economic impact of Christian religious tourism on host communities, using the Redemption Camp, RCCG and Mowe Community, Lagos-Ibadan Expressway, Ogun State, Nigeria as a case study. Both quantitative and qualitative research …

Young Turkish Tourists’ Religious Tourism Motivations, Perceptions And Intentions About A Religious Destination: The Case Of Konya, Turkey, Yasin Bilim, Sadık Ay

International Journal of Religious Tourism and Pilgrimage

Young tourists represent over 20% of the tourism market and are an important element in current tourism activities. Cultural tourism, encompassing religious tourism, has increased in recent times, however, young tourists exhibit less preference for religious destinations, particularly within their own religions, compared to other options. Their preferences generally lean towards non-spiritual or secular motivations rather than religious based travel motivations. Within this context, this study aims to determine religious tourism motivations, perceptions and related behaviours of young tourists by evaluating their preferences and consumption patterns at religious sites. The study is undertaken on the basis of secondary research supported …

Cultural Tourism, Religion And Religious Heritage In Castile And León, Spain, Miguel González-González, Óscar Fernández-Álvarez

International Journal of Religious Tourism and Pilgrimage

Tourism is a driving force of the economy for many countries around the world. The large number of architectural and intangible World Heritage Sites have consolidated those countries in their strong positions as cultural tourism destinations. Within cultural tourism, religious tourism is particularly prominent. This work focuses on Spain and specifically on some of its regions which lack beaches but possess a wealth of religious cultural heritage, such as Castile and León, which have viewed such heritage as an asset to attract a different kind of tourist. The objectives of this study are to highlight the value of religious heritage …

Professor Alan Clarke (1956-2021), Kevin A. Griffin, Melanie Smith, Peter Wiltshier, Ágnes Raffay, Nicola Macleod, Allan Jepson, Raoul Bianchi, Scott Mccabe

International Journal of Religious Tourism and Pilgrimage

No abstract provided.

Ijrtp Volume 10(Ii) Table Of Contents, Kevin A. Griffin, Razaq Raj, Carlos Fernandes

International Journal of Religious Tourism and Pilgrimage

No abstract provided.

Incorporating A Machine Learning Model Into A Web-Based Administrative Decision Support Tool For Predicting Workplace Absenteeism, Gopal Nath, Yawei Wang, Austin Coursey, Krishna K. Saha

Department of Hospitality and Tourism Faculty Scholarship and Creative Works

Productivity losses caused by absenteeism at work cost U.S. employers billions of dollars each year. In addition, employers typically spend a considerable amount of time managing employees who perform poorly. By using predictive analytics and machine learning algorithms, organizations can make better decisions, thereby increasing organizational productivity, reducing costs, and im-proving efficiency. Thus, in this paper we propose hybrid optimization methods in order to find the most parsimonious model for absenteeism classification. We utilized data from a Brazilian courier company. In order to categorize absenteeism classes, we preprocessed the data, selected the attributes via multiple methods, balanced the dataset using …

Hungry For Food And Community: A Study Of Visitors To Food And Wine Festivals, Mohammed Lefrid, Edwin N. Torres

Faculty Scholarship and Creative Works

The present study explored the effects of various food and wine festival experience elements (e.g. authenticity, entertainment, and spending time with others) on visitors' sense of community, identification, and place attachment. The authors conducted survey research with 304 former visitors to food festivals. Data were analyzed using partial least square – structural equation modeling. Results revealed that food and wine festival experience elements (e.g. authenticity, entertainment, and spending time with friends and family) positively influenced visitors' sense of community, identification with the event, and attachment to the hosting destination. Significant findings relating to the mediating effect of sense of community …

The Competitiveness Of Qatari Tourism: A Comparative And Swot Analysis, Ghialy Yap, Shrabani Saha, Saif S. Alsowaidi

Research outputs 2022 to 2026

Purpose: Qatar has placed its tourism sector as one of the main strategies of economic diversification to achieve sustainable tourism goal. The country aims to develop diverse tourism products, ranging from cultural, urban, and nature tourism to education. The government has invested a huge amount in designing and building tourism infrastructures such as the eight new stadiums to host the 2022 World Cup, the national museum, Museum of Islamic Art, Katara Cultural Village, Souq Waqif, and many resorts and high end hotels. Given these significant tourism investments, it is unquestionable that the country reaps commensurate long-term benefits in terms of …