Business Commons^™

Explaining Employees Extended Use Of Complex Information Systems, J.J. Po-An Hsieh, Wei Wang

Computer Information Systems Faculty Publications

Investments in complex information systems by organizations reached a record high of U.S.$26.7 billion in 2004. Yet, organizations seldom use these systems to the fullest extent and attain the expected return on investment. This paper addresses the issue of system underutilization by investigating Extended Use, which refers to using more system features to support one's tasks. Extended Use was examined in the nomological networks of the IS Continuance (ISC) Model and Technology Acceptance Model (TAM). A field survey was conducted in a large manufacturing firm that had successfully implemented a popular enterprise resource planning solution for more than 2 years. …

Specifying Formative Constructs In Information Systems Research, Stacie Petter, Detmar W. Straub, Arun Rai

Computer Information Systems Faculty Publications

While researchers go to great lengths to justify and prove theoretical links between constructs, the relationship between measurement items and constructs is often ignored. By default, the relationship between construct and item is assumed to be reflective, meaning that the measurement items are a reflection of the construct. Many times, though, the nature of the construct is not reflective, but rather formative. Formative constructs occur when the items describe and define the construct rather than vice versa.

In this research, we examine whether formative constructs are indeed being mistaken for reflective constructs by information systems researchers. By examining complete volumes …

Beyond Routine: Symbolic Adoption, Extended Use, And Emergent Use Of Complex Information Systems In The Mandatory Organizational Context, Wei Wang, J.J. Po-An Hsieh

Computer Information Systems Faculty Publications

Organizational investments in complex information systems (CIS) have reached a record high. However, the underutilization of these expensive CIS prevents organizations from achieving the advertised return on investment. This study attempts to address this issue from the perspective of extended use and emergent use. Extended use concerns using more of the technology features, while emergent use concerns applying the technology in a novel manner to support task performance. To study uses that surpass routine use, a special focus is placed on the motivational factor that drives these behaviors. Drawing upon the insights from information system (IS) infusion, the IS continuance …

Understanding Post-Adoptive Usage Behaviors: A Two-Dimensional View, J.J. Po-An Hsieh, Robert W. Zmud

Computer Information Systems Faculty Publications

Recent information systems (IS) publications reveal an emerging interest in studying postadoptive system use behaviors. Compared to the well-established research stream of IS adoption and initial usage, understanding of IS use behaviors after initial implementation stage is still at its early stage. To further develop knowledge about this phenomenon, this study reviews the IS implementation stage model and a variety of post-adoptive usage concepts in extant literature. These usage concepts are classified into three types and are mapped against their corresponding implementation stages. A two dimensional view of these use concepts is then proposed as an alternative perspective to understand …

Firm Performance Impacts Of Digitally Enabled Supply Chain Integration Capabilities, Arun Rai, Ravi Patnayakuni, Nainika Seth

Computer Information Systems Faculty Publications

Best practice exemplars suggest that digital platforms play a critical role in managing supply chain activities and partnerships that generate performance gains for firms. However, there is limited academic investigation on how and why information technology can create performance gains for firms in a supply chain management (SCM) context. Grant’s (1996) theoretical notion of higher-order capabilities and a hierarchy of capabilities has been used in recent information systems research by Barua et al. (2004), Sambamurthy et al. (2003), and Mithas et al. (2004) to reframe the conversation from the direct performance impacts of IT resources and investments to how and …

Program Management: A Comprehensive Overview Of The Discipline, Mitchell L. Springer

Purdue University Press Books

Although many might argue that program management is magic or luck, and at times this might be the case, Springer instead describes program management as both an art and a science. The art of program management is addressed through the numerous qualitative aspects of dealing with people, working in teams, understanding what motivates people, and gaining an understanding how we manage. The quantitative side is composed of a process with multiple activities with clear-cut outcomes. The integration of the multiple activities and outcomes provides a powerful framework for successfully planning a program. Program Management: A Comprehensive Overview of the Discipline, …

Understanding Digital Inequality, J.J. Po-An Hsieh, Mark Keil, Arun Rai

Computer Information Systems Faculty Publications

Digital inequality is one of the most critical issues in the knowledge economy. Governments, businesses, and the public have devoted tremendous resources to address such inequality, yet the results are inconclusive. Theoretical understanding, complemented with theory-based empirical assessment of the phenomenon, is essential to inform effective policy-making and intervention. The context of our investigation is a city government project known as the LaGrange Internet TV initiative that allowed all city residents to access the Internet via their cable TVs at no additional cost. We examine the residents’ acceptance behavior through the lens of the theory of planned behavior (TPB), which …

Leverage Points For Addressing Digital Inequalities: Comparing Under-Privileged Adopters And Non-Adopters Of High Speed Internet Tv, J.J. Po-An Hsieh, Mark Keil, Arun Rai

Computer Information Systems Faculty Publications

Digital inequality, or the unequal access and use of information communication technologies, inhibits under-privileged people from opportunities in the digital world. Although government and private organizations have devoted considerable resources to address this inequality, issues remain unsolved. A theory-based investigation of the phenomenon is essential for effective policy-making and intervention. The context of the field study is the “Free Internet TV” initiative in LaGrange, Georgia, which provided high-speed Internet to every household via cable at no cost. This research investigates underprivileged residents’ innovation behavior through the lens of Theory of Planned Behavior (TPB). Exposure to Innovation and Trust in Government …

Public It Policies In Less Developed Countries: A Critical Assessment Of The Literature And A Reference Framework For Future Work, Ricardo M. Checchi, J.J. Po-An Hsieh, Detmar W. Straub

Computer Information Systems Faculty Publications

How well do extant diffusion models originating in developed countries explain adoption of information technologies in less developed countries? m a t is the current status of the literature with respect to public IT policies? The authors explore the literature on public IT policies to answer these questions. Findings indicate that, due to differences in environmental factors, existing models may not be readily applicable to less developed countries without careful consideration of the structural differences between developed countries -where most models originated- and less developed countries. Within extant studies of public IT policies, this article identifies typical research characteristics - …

Knowledge Management Systems Success: An Assessment Model For Project Based Knowledge Repositories, J.J. Po-An Hsieh

Computer Information Systems Faculty Publications

Knowledge has been broadly recognized as the key element for gaining competitive advantage. Companies are investing more on knowledge management systems. However, no models are customized to evaluate the success of knowledge management systems. To address this issue, this study seeks to develop and test two models for the assessment of the success of a particular type of KMS: project repositories. These two models are based on DeLone and McLean’s model of Information Systems Success and Seddon’s respecified model. Their models are updated for project repositories through the addition of three relationships.

Call Center Benchmarking: How Good Is, Jon Anton, David Gustin

Purdue University Press Books

Executives are beginning to recognize the potential of the call center as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits. Return on investments made in customer accessibility is seldom less than 100% in the first year, and frequently even more if customer lifetime value is included in the equation. Herein lies the challenge and the primary reason to benchmark your call center metrics against not only the best-in-the-world, but also your most direct competitors, i.e., best-in-class.

Quality Management In Systems Development: An Organizational System Perspective, T. Ravichandran, Arun Rai

Computer Information Systems Faculty Publications

We identify top management leadership, a sophisticated management infrastructure, process management efficacy, and stakeholder participation as important elements of a quality-oriented organizational system for software development. A model interrelating these constructs and quality performance is proposed. Data collected through a national survey of IS executives in Fortune 1000 companies and government agencies was used to test the model using a Partial Least Squares analysis methodology. Our results suggest that software quality goals are best attained when top management creates a management infrastructure that promotes improvements in process design and encourages stakeholders to evolve the design of the development processes. Our …

Why Software Projects Escalate: An Empirical Analysis And Test Of Four Theoretical Models, Mark Keil, Joan Mann, Arun Rai

Computer Information Systems Faculty Publications

Software projects can often spiral out of control to become runaway systems that far exceed original budget and schedule projections. The behavior that underlies many runaway systems can best be characterized as escalation of commitment to a failing course of action. The objectives of this study were to: (1) understand the extent to which IS projects are prone to escalate, (2) compare the outcomes of projects that escalate with those that do not, and (3) test whether constructs associated with different theories of escalation can be used to discriminate between projects that escalate and those that do not. A survey …

Plugging The Knowledge Drain: Strategies And Technologies For Acquiring Knowledge In Lean Organizations, Kathy A. Stewart, Veda C. Storey, Daniel Robey

Computer Information Systems Faculty Publications

Recent programs for organizational improvement (reengineering, downsizing, and outsourcing) have apparently resolved the productivity paradox by making organizations leaner and more efficient. However, these same programs have drained knowledge from organizations, threatening the future performance of lean organizations. Knowledge management, which focuses on the acquisition, internalization, and maintenance of an organization's intellectual assets, is currently a popular approach used to plug the knowledge drain. Designed and managed properly, knowledge management programs can repair significant damage to organizations affected by work force reductions. In this paper, we analyze the process of organizational knowledge acquisition, which most directly addresses the problem of …

Occasional Papers: Current Issues In Business, Janice Rowan

Hollybush Series

Volume 5 of The Hollybush Series contains nine essays by Rowan College of New Jersey faculty on current issues in business.

The editor is Janice Rowan and the faculty authors are: Berhe Habte-Giorgis, Jooh Lee, Robert S. Fleming, Razelle Frankl, William J. Trainor, Jr., George C. Romeo, Daniel W. Davis, Larissa S. Kyj, Robert E. Pritchard, William L. Enslin, Carol Welsh, and Thomas A. Michael.

The Maine Coast : Issues Considered, Maine Coastal Program

Maine Collection

The Maine Coast : Issues Considered - A Report to the Governor by his Advisory Committee on Coastal Development and Conservation

Maine Coastal Program, Maine State Planning Office

Augusta, Maine (31 October 1978)

Contents: Introduction / Summary of Committee Recommendations / Fisheries / Port Development / Heavy Industry Siting / Travel and Tourism / Cumulative Impact of Development / Natural Resource Information Transfer