Business Commons^™

Analysis Of Training Needs For Employees Of International Five-Star Hotels In Taipei, Taiwan, Shu-Hsiao Tsen

International Vocational Education and Training Association (IVETA) Conference

The main purpose of this study is to explore the training demands of the employees working at the international five-star hotel in Taipei. The study is based on the questionnaire to those who work at four Taipei’s international hotels and their departments, such as Front Desk Department, Food & Beverage Department and Room Department, are frequently interactive with their customers.

Hotel: 2000 Wage And Benefit Survey, Stephen M. Lebruto, Steven W. Thornburg

Dick Pope Sr. Institute Publications

During the summer months of 1994 through 2000, the Dick Pope Sr. Institute for Tourism Studies at the University of Central Florida has conducted a survey of Central Florida hospitality industry properties regarding wage rates and employee benefits. This ongoing project has been sponsored by the Hotel Human Resource Association of Central Florida and has been supported by the Central Florida Hotel Motel Association. This comprehensive study solicits and reports data on wages and benefits from 353 hospitality organization covering 120 occupational/hourly job titles and 46 management/supervisory position. The first final report in 1994 summarized data from 32 companies. The …

Religious Involvement And Dispositional Characteristics As Predictors Of Work Attitudes And Behaviors, Tami Leigh Knotts

Doctoral Dissertations

The purpose of this dissertation was to empirically examine the effects of (1) religious involvement on job attitudes, (2) dispositions on job attitudes, and (3) religious involvement on workplace behaviors. This study also assessed whether job attitudes mediated the effect of religious involvement an workplace behaviors or the interaction effect of religious involvement and dispositional characteristics on workplace behaviors.

Higher levels of religious involvement were hypothesized to lead to more positive work attitudes and behaviors. Conservative and self-transcendent values along with positive well-being were expected to lead to positive attitudes at work. The effect of religious involvement on work behaviors …

Liberalisation And Human Resource Management: Challenges For The Corporations Of Tomorrow: By Arun Monappa And Mahrukh Engineer, New Delhi: Sage Publications, 1999., Sanjib Kumar Hota

IIMB Management Review

The book under review is an attempt to assess the role of human resource management in both public and private sector corporations in coping with liberalisation in India. Through a survey of CEOs and senior professionals in 22 Indian corporations, Monappa and Engineer have assessed the impact of liberalisation and discussed the paradigms and techniques of human resource management for managing the change effectively. They also highlight the need for reframing the worker-management relationship or human resource policies by Indian companies in view of the new HR paradigms. Finally, the authors examine the impact of enabling technology on the organisations …

Psychology For Trainers: By Alison Hardingham, London: Universities Press, 1999, Vasanthi Srinivasan

IIMB Management Review

Trainer effectiveness is a critical dimension in successful training programmes. In recent times, a number of self-help and how-to books have tried to address some aspects of trainer effectiveness. The University Press series on ‘training essentials’ is an addition to the subject. The books in the series written by experts are intended to act as core readings for trainers who wish to obtain competency in the area of training. The current book differs from the other books in the series mainly in the emphasis. While most of the other books focus on the training function in the organisation (as evident …

Darwinism In The Digital Economytechnology Management For Agile Manufacturing Through Information Technology- A Human Resource Approach, Naresh Palta

Management Dynamics

No abstract provided.

Professional Coaches Working In Branch Banking: Their Impact On Job Motivation And Sales Performance, Ann K. Gegelys

Seton Hall University Dissertations and Theses (ETDs)

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Undergraduate Business Internships And Career Success: Are They Related?, Jack Gault, John Redington, Tammy Schlager

Marketing Faculty Publications

No abstract provided.

An Innovative Venture In Employee Welfare: Vikram A Sarabhai Trust, R P Sahu

IIMB Management Review

No abstract provided.

Oganizational Justice And Human Resource Management; By Robert Folger And Russel Cropanzano, New Delhi: Sage Publications, 1998, R C Sekhar

IIMB Management Review

No abstract provided.

Linking Engineer Career Orientation And Human Resource Management Practices: Does Fit Affect Retention?, Cynthia M. Davis

Theses and Dissertations

Turnover of the Air Force civil engineering (CE) officers is becoming increasingly important, as levels of CE Captains consistently decreases. Allen and Katz (1986) identified three career orientations of engineers based on their job preference-project, professional, and management engineers. Shepard (1958) suggested a dual-ladder promotion system to meet the cancer desires of technical and management workers. Additional research has proposed "desired" Human Resource Management (HRM) practices to facilitate the retention of each type of career-based engineer (Lee and Maurer, 1997). In an effort to determine if these career orientations, along with Air Force HRM practices, were linked to declining retention, …

Using Simulation To Model An Army Recruiting Station With Seasonality Effects, David C. Longhorn

Theses and Dissertations

One of the toughest jobs in the Army is that of the recruiter. Recruiters are tasked with the awesome job of convincing young men and women to lay down their lives and freedoms for their country, and oftentimes for less money than can be earned in the safer environment of America's booming economy. Recruiters face enormous pressure from commanders to meet the mandated Army manning levels set each year by Congress. As the Army begins the 21st century, it is faced with having to support an increasing number of deployments with fewer soldiers. Soldiers face long and difficult days with …

Knowing In Firms: Understanding, Managing And Measuring Knowledge; Edited By Georg Von Krogh, Johan Roos And Dirk Kleine, New Delhi: Sage Publications, 1998, Abhoy K Ojha

IIMB Management Review

No abstract provided.

Organizational And Individual Effects On The Reporting Of Wrongdoing In The Workplace, Brian M. Stumpe

Theses and Dissertations

The study focuses on the organizational context in which the act of whistle-blowing occurs within organizations. The study suggests that many aspects of the context in which whistle-blowing actually occurs may be within the span of control of managers. Thus, management can possibly take steps to after certain aspects of the organizational context and ensure that organizational members are willing to report wrongdoing observed within their organization. To fulfill this objective, the study analyzes survey responses taken from military members' and civilian employees' responses to a 1997 survey distributed throughout the Aeronautical Systems Center (ASC), Wright Patterson Air Force Base …

The Influence Of Outsourcing On Job Satisfaction And Turnover Intentions Of Air Force Civil Engineer Company Grade Officers, James F. Kennedy

Theses and Dissertations

A survey was distributed to 865 active duty Air Force Civil Engineer company grade officers (CGOs) assigned to locations throughout the world. The survey was designed to assess the CGOs' current job satisfaction and their intentions towards making a career out of the Air Force. Additionally, the survey measured the CGOs' perceptions of outsourcing, and how they feel that it will influence the Civil Engineer career field. Relationships were evaluated between the perceptions of outsourcing and job satisfaction, and between job satisfaction and turnover intentions. Overall, Civil Engineer CGOs reported a slightly positive level of satisfaction and a negative perception …

Empirical Evaluation Of The Civil Engineer Career Pyramid And Career Guidance, Travis K. Leighton

Theses and Dissertations

Air Force civil engineer officers rely on published guidance to assist in establishing their career objectives. This thesis uses empirical data to evaluate the published Air Force career guidance. The data set is comprised of complete duty histories from all active duty lieutenant colonels in the civil engineer career field. The guidance implies a career path to become a civil engineer squadron commander but provides no empirical validation. This thesis follows a rigorous procedure to objectively evaluate the Air Force guidance. The guidance is translated into 24 research questions based on its main tenets. Each duty occurrence is categorized by …

Application Of The Deming Philosophy To Higher Education, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

A brief overview of the historical significance of the work of W Edwards Deming, one of the originators of Total Quality Management (TOM), is provided. The essence of the Deming philosophy is that quality must be the pre-eminent consideration in any strategy aimed at long-term success. Within this context, the idea of what constitutes true quality in higher education is discussed followed by an explanation of how Deming's famous '14 points' are as applicable to colleges and universities as they are to business and industry. The author then explains how the '14 points' can be used as a framework for …

Sources Of Work-Family Conflict: A Sino-U.S. Comparison Of The Effects Of Work And Family Demands, Nini Yang, Chao C. Chen, Jaepil Choi, Yimin Zou

Research Collection Lee Kong Chian School Of Business

Given differences in values about work and family time, it is hypothesized that Americans will experience greater family demand, which will have greater impact on work-family conflict, whereas the Chinese will experience greater work demand, which will have the greater impact on work-family conflict. The results of a survey of working men and women in the 2 countries generally support the hypotheses; however, work demand did not differ significantly between the 2 countries and did not have a greater effect than family demand on work-family conflict in China.

Evaluating Employee Performance: Insights From The Churches In Revelation 2-3, Gregory A. Smith

Faculty Publications and Presentations

One of the most significant biblical passages bearing on the issue of evaluation is Revelation 2-3, where the risen Christ assesses the spiritual performance of the churches of Asia. It is the purpose of this article to discuss four principles of evaluation that are clearly visible in Christ’s letters to these churches.

• Effective evaluation is based on accurate information

• Effective evaluation recognizes both positive and negative performance

• Effective evaluation increases awareness of accountability

• Effective evaluation provides incentives for improved performance

Pastors and church administrators would do well to observe these guidelines when assessing their subordinates’ performance.

Does The Travel Industry Strive To Serve Its Female Customers? A Closer Look At The Changing Nature Of Female Business Travelers, Laura A. Clark

Seton Hall University Dissertations and Theses (ETDs)

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Stress Dan Mekanisme Daya Tindak Di Kalangan Operator Pengeluaran : Satu Kajian Di Omron Malaysia Sdn. Bhd., Norashikin Ismail

Student Works (2000-2009)

Di dalam mana-mana organisasi, baik organisasi awam atau swasta, penyelidikan lepas telah menemui bahawa golongan pekerja yang kerap mengalami stress dan sering terdedah kepada punca-punca stress ialah golongan pekerja yang bekerja di peringkat bawahan seperti operator pengeluaran di kilang-kilang. Mereka yang berada di posisi ini adalah golongan pekerja yang sentiasa terikat dengan kerja yang memerlukan komitmen dan tumpuan yang menyeluruh. Kesilapan dan kegagalan melakukan kerja dengan baik yang dilakukan oleh operator pengeluaran menyebabkan mereka terpaksa melakukan kerja-kerja tersebut berulang-ulang kali. Oleh yang demikian, mekanisme daya tindak merupakan usaha yang boleh dilakukan oleh individu untuk mengurus atau mengendalikan tuntutan clan masalah …

Gender Bias In Management : A Case Study In Employees Provident Fund (Epf), Ushabhanu Suppiah

Student Works (2000-2009)

The development in this day and age is extremely drastic. Tremendous growth is seen in all sectors of industries to match the rapidly changing needs of society. This change is also coupled with rapid technological advancement. In order to meet these developments the labour market should continue to experience growth as well. This is because in most sectors its most valuable asset in an organization is its human resources. And as such special attention needs to be given to this area of management. An in depth look at the breakdown of labour force indicates an almost equal number each gender …

Reward Contingency, Unemployment, And Functional Turnover, Chuck R. Williams

Scholarship and Professional Work - Business

Based on the valence model of expectancy theory and the Cornell model of job satisfaction, this field study investigated the relationship between reward contingency, unemployment, pay satisfaction, job satisfaction, and functional turnover. The latter of which separates turnover into four categories: poor performing leavers, good performing leavers, poor performing stayers, and good performing stayers. It was conducted with a geographically dispersed sample of sales representatives (i.e., from 25 states and 66 cities), resulting in unemployment rates that ranged from 2 percent to 12 percent. The sales representatives were employed by four companies that paid different combinations of salary and commissions, …

Employee Benefits And Labor Markets In Canada And The United States, William T. Alpert Editor, Stephen A. Woodbury Editor

Upjohn Press

Alpert and Woodbury present a comprehensive set of explorations into the impacts that the provision of various types of employee benefits (or lack thereof) have on labor markets. And while there are, as the editors point out, substantial differences between the employee benefits systems of Canada and the U.S., these differences showcase the impacts of specific policies related to employee benefits on labor markets.

The Development Of A Performance Appraisal System For True-Value Hardware, Dave M. Skelek

Theses, Dissertations and Capstones

A developmental performance appraisal system was designed, implemented, and evaluated for TRUE- VALUE HARDWARE. The developmental performance appraisal system was designed to clarify job expectations and job-related tasks for each employee's job and to provide employees with developmental job performance feedback. With employee and management input, the five performance dimensions on which the employees would be rated were determined. The 5 performance dimensions evaluated were customer service, quality, judgment/problem solving, team work and collaboration, and work management. The evaluative standards and rating scale anchors were communicated to employees and direct observation of employee work behaviors occurred over a 6-month time …

Keberkesanan Penglibatan Langsung Dalam Pengurusan Pekerja : Satu Kajian Kes, Yee Mun Chin

Student Works (2000-2009)

Direct Participation is also known as participative management, co-determination and employee involvement. ln this research, Direct Participation will be known as DP. Direct participation is a management concept that is gaining popularity in Europe. This concept requires management and workers to work together. Management should not direct but should integrate contributions from both parties to ensure the development of the organization. This research focuses on the effectiveness of DP in Syarikat X Bhd. . SyarikaJ X Bhd. is the company where the research was being done. In addition, this research will also evaluate the suitability of the implementation and the …

Satu Tinjauan Tentang Kepuasan Kerja Guru-Guru Sjk(C) Di Kuala Lumpur, Weng Kim Quek

Student Works (2000-2009)

This study was conducted to determine the relationship between job satisfaction with work itself, remuneration, promotion, supervision, co-worker and period of service amongst the SJK( C) teachers in K.L. This study also attempts to determine if difference in job satisfaction exists between job satisfaction with respect to gender, academic qualification, marital status and social recognition of the subjects. The subjects of the study are 320 SJK(C) teachers who are selected by using the group random sampling, from a total of 1888 SJK(C) teachers in K.L. The Job Descriptive Index which has been modified in accordance with the local culture by …

Perbandingan Kepuasan Bekerja Di Antara Pegawai Dan Kakitangan Kementerian Perusahaan Utama, Roslan Mahmood

Student Works (2000-2009)

Kajian ini memtokuskan kepada analisis data ke atas keseluruhan responden (responden pegawai dan responden kakitangan atau stat sokongan dikategorikan kepada satu kumpulan sahaja) dan analisis data melalui perbandingan responden (iaitu perbandingan di antara responden pegawai dan responden kakitangan atau stat sokongan). Bagi analisis data ke atas keseluruhan responden, kajian melihat kepada tahap kepuasan responden terhadap faktor kerja, taktor gaji, taktor kenaikan pangkat, taktor penyelia dan taktor rakan sekerja, tahap keseluruhan kepuasan kerja responden dan pandangan responden terhadap kepentingan taktor-taktor yang mempengaruhi kepuasan kerja.

Pengurusan Kualiti Menyeluruh (Tqm) : Sokongan Pengurusan Atasan Berdasarkan Persepsi Kakitangan Di Dewan Bandaraya Kuala Lumpur, Ahmad Shukri Hj. Abdul Aziz

Student Works (2000-2009)

Kajian ini adalah berkenaan dengan Pengurusan Kualiti Menyeluruh (TQM) Konsep dan sistem ini telah diperkenalkan kepada Perkhidmatan Awam Malaysia pada pertengahan tahun 1992. Maka, kini sudah hampir lapan tahun ianya diperkenalkan kepada sektor awam. Kajian ini telah menumpukan kepada elemen Sokongan Pengurusan Atasan iaitu salah satu elemen yang terkandung di dalam TQM. Kajian ini telah dijalankan di Dewan Bandaraya Kuala Lumpur (DBKL). Kajian yang dijalankan adalah untuk melihat tahap Sokongan Pengurusan Atasan dalam amalan Pengurusan Kualiti Menyeluruh. Oleh itu, kajian ini memberi fokus terhadap elemen-elemen yang terdapat di dalam Sokongan Pengurusan Atasan itu sendiri berdasarkan kepada hasil rumusan kajian PKPA …

The Role Of The State In Economic Development : A Case Study Of Johor, Malaysia, Wei Lin Tan

Student Works (2000-2009)

Johor is one of the fastest growing stales in Malaysia. Its strong economic growth is very much to the credit of the state; in one form or another, the government intervened, systematically and through multiple channel to foster development. In relation to this, the study found that the state has not only created a business-friendly environment where the legal and regulatory structure was generally hospitable to private investment. the state has also established clear performance criteria for selective interventions and to monitor performance. In other words, intervention has taken place in disciplined and performance- based criteria. The State has been …