Business Commons^™

A Nonprofit Model In A For-Profit World: A Closer Look At Sheltered Workshops And Sustainability As An Employee Run Business, Bing Jang, Mitchell Perry, Nikolin Vangjeli, Laura Ducharme

School of Professional Studies

Historically, society has tended to isolate and segregate individuals with intellectual and developmental disabilities. Despite improvements such forms of discrimination continue to be a serious social problem. On October 11, 2011, the Department of Justice began an investigation into several state’s systems of providing vocational services to individuals with intellectual and developmental disabilities. This action came about due to several states being out of compliance around Title II of the Americans with Disabilities Act (ADA). Title II of the ADA prohibits discrimination on the basis of disability for all services, programs and activities provided to the public by state and …

The Perception Of Knowledge Management System Implementation To Employee Performance Is Measured With Balanced Scorecard At Pt Vale Indonesia Tbk, Yeni Febriyani

Masters Theses & Specialist Projects

Knowledge Management System (KMS) is a necessary concept as knowledge possessed by each individual employee is an intellectual property asset that will provide benefits for any organization. In a company, in terms of KMS, employees’ performance holds an important role in helping run the business of the company becoming sustainable and successful. Therefore, the measurement of employees’ performance based on a balanced scorecard is needed to understand the current business situation. This research helped focus on the perception between the KMS and employee’s performance based on a balanced scorecard (BSC) regarding a financial perspective, customer perspective, internal business process perspective, …

Evaluating The State Of Departmental Student-Employee Training And Employment, Brandon E. Clinton

Higher Education Student Work

Student-employment is an important aspect of a college student’s experience. According to Kathman and Kathman (2000), students benefit from an on-campus job, as they are able to develop strong interpersonal skills, and develop experience for their resumes (p 176). In this study, I examined the dynamics of a campus center-based student employment program, and the related training program that is administered by a campus operations department. Using a focus group, a 13 item protocol was administered to nine undergraduate student-employees of this department, and an additional two alumni student-employees were interviewed individually. The focus of this research was rooted in …

The Effect Of Corporate Social Performance On Acquisition Performance, Sammy G. Muriithi

Doctoral Dissertations

In this dissertation, I investigate the impact that corporate social responsibility (CSR) engagement may have on post-acquisition performance outcomes. I argue that prospective targets are among the audiences that observe the firm's corporate social activities and make judgments out of the signals portrayed by such activity. With prospective targets being largely more successful than their counterparts, it stands to reason that they would prefer to be acquired by successful firms that would likely assure benefits in the long term. The socially responsible acquirer would likely be viewed as the more attractive suitor since the established moral and reputational capital present …

An Acculturation Program For Foreign-Born Workers At Multinational Companies Transferred To Offices In The United States, Eric Krieger

Capstone Collection

The purpose of this study is to create an acculturation program that multinational companies can use to ease the transition of foreign-born employees who are transferred to the United States. There are a number of challenges for these employees, from navigating the logistics of finding a place to live, setting up a bank account and filling out taxes to the social emotional issues of trying to adapt to another culture, build community and be successful in a new work environment. Through interviews with foreign-born employees, Human Resources professionals, and intercultural trainers, qualitative and quantitative data was collected to understand current …

Communication Apprehension Affects Performance, Andrew C. Petry

Masters Essays

The research outlined in this work is founded on the notion that every individual is affected by a degree of Communication Apprehension (CA), and the level of apprehension individuals experience has the potential to either positively or negatively influence their ability to perform in the workplace. Specifically, this research examines the relationships between the constructs of communication apprehension, performance anxiety, organizational role, and employee performance. The results found that individuals in sales-related professional roles have a significantly lower level of overall CA than the general population; individuals in customer-facing roles displayed no difference in CA level based on sex, organizational …

Cadenas De Auyuda Volunteer Toolbox & Resource Guide, Krista Fiser, Rebecca Nussbaum

Human Resource and Volunteer Management

This resource guide has been created specifically for Cadenas de Ayuda and includes an overview as well as information regarding best practices related to developing and maintaining an effective volunteer program.

Management And Telework, Arlene J. Nicholas

Faculty and Staff - Articles & Papers

This chapter discusses telework as a desirable option for workers and a valuable tool for employers to attract and retain employees. Telework's many benefits are appealing to technologically competent and confident workers. Managers may be concerned with employee accessibility, productivity and possible loss of management roles (Arnold, 2006). When Yahoo CEO Marissa Meyer banned working from home, it was described as a step backward that countered studies of increased productivity, retention and job satisfaction that could demoralize the workers (Cohan, 2013; Gaudreau, 2013). An overview of benefits, incentives, organizational examples as well as possible deterrents and management resistance are identified.

Job Allocations As Cultural Sorting In A Culturally Diverse Organizational Context, Akram Al Ariss, Chun (Grace) Guo

WCBT Faculty Publications

This study addresses the inadequacy of the career and diversity literatures in explaining the dynamics of job allocations in a culturally diverse organizational context. In order to better understand this topic, we conducted a qualitative study involving personal interviews with 50 Emiratis and international employees who worked in managerial positions in the United Arab Emirates (UAE). The purpose of the study was to explore the unique challenges associated with managing a culturally diverse workforce and explore the role of culture in allocating jobs among employees with diverse cultural backgrounds. Despite the perceived value of having a culturally diverse workforce, our …

Bullying At The Fire Station? Perceptions Based On Gender, Race And Sexual Orientation, John C. Griffith, Donna L. Roberts, Ronald T. Wakeham

Publications

Discrimination and strained co-worker relationships based on gender, race or sexual orientation are forms of bullying in the workplace. This research examined firefighter perceptions with regard to bullying. The web based survey was distributed through the National Fire Academy Training, Resources and Data Exchange Network, (TRADENET). Findings from 113 surveys indicated that most firefighters did not perceive bullying issues were pervasive in the fire service. However, there were large differences in perception between female and male firefighters. Significantly more female firefighters indicated they were treated differently due to gender, felt their supervisors did not address complaints concerning gender or sexual …

College News

Business Exchange

Forum Highlights the Value of Diversity in the Classroom and Boardroom; Marketing Professor Wins Teaching Accolades; DePaul Business Programs Earn Rankings

The Benefits Of Bad Economies: Business Cycles And Time-Based Work-Life Conflict, Christopher M. Barnes, Alexandru Lefter, Devasheesh P. Bhave, David Turley Wagner

Research Collection Lee Kong Chian School Of Business

Recent management research has indicated the importance of family, sleep, and recreation as nonwork activities of employees. Drawing from entrainment theory, we develop an expanded model of work-life conflict to contend that macrolevel business cycles influence the amount of time employees spend on both work and nonwork activities. Focusing solely on working adults, we test this model in a large nationally representative dataset from the Bureau of Labor Statistics that spans an 8-year period, which includes the “Great Recession” from 2007 through 2009. We find that during economic booms, employees work more and therefore spend less time with family, sleeping, …

Women In The Workforce, Courtney Beatty, Carol Wright

Undergraduate Research Conference

No abstract provided.

Be Well: Biss Enterprises Wellness And Fitness Program, Juanita Reyes, Rebecca Rhame, Lane O'Brien, Judith L. Biss

Undergraduate Research Conference

BE Well is a Wellness and Fitness program designed to be implemented in a fictitious company for the Administrative Communication course at Stephen F. Austin State University.

A team of three employees from the organization, Biss Enterprises, was asked to develop the program by the CEO of the company. The team researched and explored different options to create a wellness and fitness program suitable for all the employees in the company.

Understanding Millennial, Generation X, And Baby Boomer Preferred Leadership Characteristics: Informing Today’S Leaders And Followers, Lee-Volker Cox

Dissertations

Purpose. This quantitative study’s purpose was to describe and determine the degree of difference and importance of leadership characteristics as perceived by Baby Boom, Generation X, and Millennial generational cohort followers in STEM-related U.S.-based or headquartered aerospace and computer organizations as measured by the Multigenerational Leadership Characteristics Questionnaire (MLCQ).

Methodology. This was a cross-sectional, nonexperimental, comparative and correlational quantitative, ex post facto study. A web-based MLCQ was developed after conducting an academic literature review. Participants used a 6-point Likert scale identifying the importance of 30 characteristics with 2 aggregation questions identifying the most and least important characteristics; 408 members of …

Factors Influencing Skill Retention In Multi-Skilled Air Force Aircraft Maintainers, Jessica A. Salgado

Theses and Dissertations

The 2013 National Defense Authorization Act allows the Air Force Air Logistics Complexes (ALCs) to promote workers proficient in more than one trade by one pay grade. Multi-skilling is the term used to describe workers trained in more than one job. The United States Air Force wants to utilize multi-skilling at these ALCS, but the effects of implementation are still unknown. This research focuses on the identification of skill retention influences to better understand this multi-skilling through the use of a human subjects experiment at two Air Force bases. We examine the retention of aircraft mechanics’ skill to evaluate the …

Civil Engineer Company Grade Officer Training Needs Analysis For Contingency Operations, Brian S. Greszler

Theses and Dissertations

In terms of active duty personnel, the USAF is the smallest it has ever been since its creation in 1947. With fewer personnel to accomplish essential tasks, the training of Airmen is more important than ever. Outdated and irrelevant training can lead to gaps in the knowledge of trainees. The purpose of this research was to analyze the training needs of Civil Engineer (CE) Company Grade Officers (CGOs) in the contingency environment. This was done by first conducting a Job Analysis (JA). The JA resulted in a list of 36 critical tasks and 58 important Knowledge, Skills, and Abilities (KSAs). …

Unmanned Aerial Vehicle (Uav) Operators’ Workload Reduction: The Effect Of 3d Audio On Operators’ Workload And Performance During Multi-Aircraft Control, Sungbin Kim

Theses and Dissertations

The importance and number of Unmanned Aerial Vehicle (UAV) operations are rapidly growing in both military and civilian applications. This growth has produced significant manpower issues, producing a desire that multiple aircraft are controlled by a single operator as opposed to the current model where one aircraft may require multiple operators. A potential issue is the need for an operator to monitor radio traffic for the call signs of multi-aircraft. An investigation of the use of 3D sound was undertaken to investigate whether an automatic parser, which preselected the spatial location of relevant versus irrelevant call signs, could aid UAV …

A Comparative Study Of Learning Curve Models And Factors In Defense Cost Estimating Based On Program Integration, Assembly, And Checkout, Brandon J. Johnson

Theses and Dissertations

The purpose of this research was to investigate the flattening effect at tail end of learning curves by identifying a more accurate learning curve model. The learning curve models accepted by DOD are Wright’s original learning curve theory and Crawford’s Unit Theory. The models were formulated in 1936 and 1944 respectively. This analysis compares the conventional models to contemporary learning curve models in order to determine if the current DOD methodology is outdated. The results are inconclusive as to if there is a more accurate model. The contemporary models are the DeJong and S-Curve and they both include an incompressibility …

United States Air Force Officer Manpower Planning Problem Via Approximate Dynamic Programming, Amelia E. Bradshaw

Theses and Dissertations

The United States Air Force (USAF) is concerned with managing its officer corps to ensure sufficient personnel for mission readiness. Manpower planning for the USAF is a complex process which requires making decisions about accessions. Uncertainty about officer retention complicates such decisions. We formulate a Markov decision process model of the Air Force officer manpower planning problem (AFO-MPP) and utilize a least squares approximate policy iteration algorithm as an approximate dynamic programming (ADP) technique to attain solutions. Computational experiments are conducted on two AFO-MPP instances to compare the performance of the policy determined with the ADP algorithm to a benchmark …

Analysis Of Inpatient Hospital Staff Mental Workload By Means Of Discrete-Event Simulation, Erich W. Maxheimer

Theses and Dissertations

Many process improvement tools have been applied to the healthcare industry to improve safety and efficiency. However, nearly all of these tools have neglected to explicitly quantify mental workload of healthcare providers despite the consensus that it is related to human performance. This research uses the Improved Performance Research Integration Tool (IMPRINT), a discrete-event simulation (DES), to quantify mental workload. Specifically, this research examines staff members in an inpatient unit at the Wright-Patterson Medical Center to detect workload differences between staff, identify trends which lead to high workload demands, evaluate the influence of patient load on mental workload, and test …

Do Teacher Pay For Performance Schemes Advance American Education? What Education And Business Can Learn From Each Other In The Education Reform Movement, Devin R. Bates

William & Mary Business Law Review

States are quickly moving away from the uniform salary schedule used to compensate teachers and are instead implementing various forms of Pay for Performance. While Pay for Performance compensation schemes have proved effective in some areas of business, they are not uniformly applicable and are ill-suited to education reform. By outlining recent developments in this area of the law and by reviewing the justifications for Pay for Performance schemes, this Note shows what education can learn from business and what business can learn from education. Ultimately, it is in the self-interest of businesses to oppose the implementation of Pay for …

Symptomatic Leadership: The Impact Of Changing Demographics On Global Business, Linda L. Ridley

Publications and Research

The past several decades have displayed a focus on diversity in the workplace throughout the corporate environment. Questions remain: has the effort been at all impactful – or, due to its symbolic nature, has it only been a distraction? What behaviors would have been better emphasized to achieve full participation and opportunity by all actors in a firm?

Considerable research has revealed that attempts at diversity are clumsy at best; and spurious at worst. [i] The challenge for firms has been to develop a “business case” for why those contributing groups represented by women and people of color should be …

What Will The Hrdq Future Be: When One Turns Into Three?, Valerie Anderson, Kim Nimon, Jon Werner

Human Resource Development Faculty Publications and Presentations

Editorial regarding second issue of 2016 Human Resource Development Quarterly

Recruiting Best Practices In Prospecting: Developing The Skills Necessary To Recruit An All-Volunteer Army—A Delphi Study., Jeremy E. Mcmullen Dr.

Dissertations

Purpose. It was the purpose of this Delphi study to discover what the best practices are for implementing telephone, virtual, face-to-face, and referral prospecting, as reported by an expert panel of Army Recruiters when targeting 17-24 year olds.

Methodology. This Policy Delphi study was accomplished in three sequential rounds, with 19 homogeneous expert participants whose mode of operation is remote, anonymous, and computerized. The rounds explored a complex recruiting process through the lens of expert Army Recruiters. The process of discovery, consensus, and implementation identified: (a) planning practices, (b) lead sources, (c) establishing rapport, (d) identify goals/needs/interests, (e) overcome …

The Impact Of Relationship Marketing (Rm) On Relationship Quality (Rq): Empirical Evidence From Commercial Bank Customers In Nigeria., Sunny E. Ekakitie

Bullion

The study set out to determine the impact of Relationship Marketing (RM) on relationship quality (RQ), with respect to the services Nigerian banks deliver to their clients. Three hypotheses were formulated to drive the study. Survey research design was adopted using a 48-item Likert style questionnaire to capture the opinions of valued clients. The study covered the six geo-political zones in Nigeria with 4 states drawn randomly from each zone. Extensive literature on RM and RQ were reviewed. Models/theories were lucidly discussed with the study evolving the quality/customer satisfaction model which is a modification of Zineldin's (2006) technical and functional …

The Moderating Effect Of Individual Employee Attributes On The Relationship Between Managerial Communication And Employee Job Satisfaction In Times Of Change, Ashley Hall

Human Resource Development Theses and Dissertations

Change is common within organizations today, and companies are seeking employees who will adapt to the changes with a minimum level of disruption to the organization. Although a large literature base exists outlining ways to implement and manage change efforts from both research and practitioner perspectives, many change initiatives do not meet expectations. A lack of communication from management has been identified as a major contributor to resistance to change. As such, managerial communication plays an integral role in the change management process. This study investigated the moderating role of three individual employee attributes (i.e., organizational trust, managerial trust, and …

Work Ethic And Work Outcomes In An Expanded Criterion Domain, C. Allen Gorman, C. P. Meriac

ETSU Faculty Works

Excerpt: The purpose of this study was to investigate relationships between dimensions of work ethic and dimensions of OCB and CWB.

Ceo Overconfidence And Management Forecasting, Paul Hribar, Holly I. Yang

Research Collection School Of Accountancy

This paper examines how overconfidence affects the properties of management forecasts. Using both the ‘over‐optimism’ and ‘miscalibration’ effects of overconfidence to generate our predictions, we examine three research questions. First, we examine whether overconfidence increases the likelihood of issuing a forecast. Second, we examine whether overconfidence increases the amount of optimism in management forecasts. Third, we examine whether overconfidence increases the specificity and precision of the forecast. We use both options‐ and press‐based measures to proxy for individual overconfidence, and find support for all three research questions. We further find that the results are concentrated among firms that provide forecasts …

The Role Of Occupational Emotional Labor Requirements On The Surface Acting-Job Satisfaction Relationship, Devasheesh P. Bhave, Theresa M. Glomb

Research Collection Lee Kong Chian School Of Business

In this study we employ two distinct lenses of emotional labor—EL as occupational requirements and EL as intrapsychic processes of surface acting—and examine their relationship with job satisfaction. In a large, occupationally diverse sample, results indicate that occupational EL requirements are positively related to job satisfaction, whereas surface acting is negatively related to job satisfaction. Additionally, occupational EL requirements have a cross-level moderation effect on the relationship between surface acting and job satisfaction. Nonlinear effects are also observed for surface acting: the initial negative relationship of surface acting with job satisfaction is exacerbated at high levels of surface acting. Overall, …