Business Commons^™

The Relationship Between In-Play Betting And Gambling Problems In An Australian Context Of Prohibited Online In-Play Betting, Sally Melissa Gainsbury, Brett Abarbanel, Alex Blaszczynski

International Gaming Institute Faculty Research

Internationally, Internet gambling is increasingly permitted under regulated licensing conditions; however, the specific products that are legal varies between jurisdictions. Online sports and race wagering are now legal in many jurisdictions, but in-play betting (also referred to as "live action" or "in-the-run" betting) is often restricted. In-play betting enables bets to be placed on an event after it has commenced. Prohibitionist policies often cite the potential for this type of betting to increase risk of gambling problems. This study aimed to identify which online bettors are most likely to engage in in-play betting, and to investigate the relationship between in-play …

Ua52/1 Out Of The Box, Wku Archives

WKU Administration Documents

Newsletter created by and about WKU Archives and the records management program.

Situational And Personal Factors Influencing Hospitality Employee Engagement In Value Co-Creation, Prakash K. Chathoth, Robert J. Harrington, Eric S. W. Chan, Fevzi Okumus, Zibin Song

Faculty Scholarship and Creative Works

This study explores the situational and personal factors affecting hospitality employees' engagement in the co-creation of value. The concept of value co-creation emerged from the general co-creation literature, and little research has assessed how situational and personal factors enhance our understanding of value creation. To explore these underlying factors, a qualitative study involving in-depth and focus group interviews was conducted at three luxury hotels in Hong Kong and Macao. The research findings indicate five situational factors and five personal factors impact cocreated value for hotel guests in the luxury sector. Insights are provided into the potential use of these factors …

Seeing Destinations Through Vlogs: Implications For Leveraging Customer Engagement Behavior To Increase Travel Intention, Yusi Cheng, Wei Wei, Lu Zhang

Faculty Scholarship and Creative Works

Purpose: This study aims to understand customers' watching experience with travel vlogs and its impacts on one of the most prominent manifestations of customer engagement behaviors (CEBs) – word-of-mouth (WOM) – and their travel intention. Drawing upon the theory of resonance, this study incorporated both cognitive and emotional aspects of travel vlog watching experience. Design/methodology/approach: Online survey data were collected from 352 participants who have watched travel vlogs over the past 12 months. Partial least squares structural equation modeling (PLS-SEM) was performed for hypotheses testing. Findings: The study results reveal positive impacts of source credibility, inspiration, escapism and self-congruence on …

Impact Of Error Management Culture On Organizational Performance, Management-Team Performance And Creativity In The Hospitality Industry, Priyanko Guchait, Yu Qin, Juan Madera, Nan Hua, Xingyu Wang

Faculty Scholarship and Creative Works

The purpose of this study is to examine how organizational error management culture impacts organizational performance, management-team performance, and creativity in the hospitality industry. In addition, this study examined the mediating effect of management-team learning behavior between error management culture and outcomes. Data were collected from general managers of 148 hotels in China using survey questionnaires. Results indicated that general managers' perceptions of organizational error management culture had a significant impact on all outcome variables. Additionally, the study found the mediating effect of management-team learning behavior.

An Analysis Of The Awareness Of Sustainability In Food Consumption In Dublin., Thayla Penzin Goulart

Business ETD Collections

Millennials have been much more concerned with the origin of the food that they consume and its ultimate destination. It has been said that all over the world this new generation seeks for healthier options and also concerns about the use of plastic in packaging, waste reduction and compostable, reusable and recyclable materials. This is a research paper that aimed to investigate if the Dublin’s food buyers are following this global path while getting more conscious about their consumption, engaging with environmental agendas and behaving sustainably through their consumption. Through an applied structured online questionnaire, 290 participants’ results demonstrate that …

Public Preferences And Willingness To Pay For Invasive Forest Pest Prevention Programs In Urban Areas, Damian C. Adams, Jose R. Soto, John Lai, Francisco J. Escobedo, Sergio Alvarez, Abu S.M.G. Kibria

Faculty Scholarship and Creative Works

Invasive forest pests can cause environmental and economic damage amounting to billions of dollars (US) in lost revenues, restoration and response costs, and the loss of ecosystem services nationwide. Unfortunately, these forest pests do not stay confined to wildland forest areas and can spread into suburban and urban areas, imposing significant costs on local governments, homeowners, and management agencies. In this study, a contingent valuation experiment is used to estimate Florida residents’ willingness to pay (WTP) a monthly utility fee that would protect urban forests from invasive pests by implementing a monitoring and prevention program for their early detection and …

The Tourism Sector And U.S. Regional Macroeconomic Stability: A Network Approach, Jihye Min, Jerome Agrusa, Joseph Lema, Harold Lee

Hospitality Faculty Research

This study investigates how the structural mix of USA regional economies affects their volatility of economic growth. Four exogenous sectors are chosen for this investigation: Federal Government, construction, manufacturing, and tourism. Perhaps unsurprisingly, evidence suggests that a larger share of Federal Government employment in an economy reduces the variability of overall employment growth, while a larger share of construction activity elevates it. More telling is a finding that, recently, manufacturing has not contributed as much to such variability, and that a larger tourism presence increases it. The increasing integration of technology in tourism offers significant opportunities for a network approach …

Does Gender Moderate The Relationship Among Festival Attendees' Motivation, Perceived Value, Visitor Satisfaction, And Electronic Word-Of-Mouth?, Jeongyeon Jennie Ahn, Eun Kyong Cindy Choi, Hyun Woo Joung

Faculty and Student Publications

© 2020 by the authors. Festivals are experiential products heavily depending on the recommendations of previous visitors. With the power of social media growing, understanding the antecedents of positive electronic word-of-mouth (eWOM) intentions of festival attendees is immensely beneficial for festival organizers to better promote their festivals and control negative publicity. However, there is still limited research regarding eWOM intentions in the festival context. Thus, this study aims to fill such a gap by investigating the relationships among festival attendees' enjoyment seeking motivation, perceived value, visitor satisfaction, and eWOM intention in a local festival setting. Additionally, the moderating role of …

Hosts E-Newsletter: Sep 2020

HoSTS e-Newsletter

No abstract provided.

Antalya’S Tourist Security: A Gap Analysis Of Expectations Vs Perceptions, Abraham Terrah, Vivienne Wildes, Trishna Gajjar Mistry

Journal of Global Business Insights

The tourism industry strongly contributes to the gross domestic product of many countries. An important aspect of the tourism industry is the security of tourists and its connection to the overall tourism security of a country or tourist location. It is essential to identify vulnerable areas and require security improvements within the tourism industry. This study aims to identify security gaps in the Mediterranean city of Antalya from a tourist perspective. Tourists have been classified in this study as leisure tourists, business tourists, and special event tourists. The research identified expectations and perceptions gaps in the transportation sector, accommodation …

Corporate Social Responsibility In International Hotel Chains And Its Effects On Local Employees: Scale Development And Empirical Testing In China, Chaohui Wang, Runhong Hu, Tingting (Christina) Zhang

Faculty Scholarship and Creative Works

This study aims to investigate the corporate social responsibility (CSR) practices of international hotel chains operating in China and their effects on local Chinese employees. As CSR practices vary across countries and contexts, this study developed a scale of CSR metrics, which was based on CSR reports published by international hotel chains in China and a comprehensive literature review. Subsequently, the proposed model, which depicts the relationships between CSR practices and local employee work metrics, was tested with a PLS-SEM. Multiple phases of qualitative and quantitative investigations of 2451 local Chinese employees of international hotel chains allowed for validating a …

Rethinking Sleep Quality In Fotels: Examining The Risk And Protective Factors Associated With Travel-Related Insomnia, Wei Xiong, Meijiao Huang, Bendegul Okumus, Fang Fan

Faculty Scholarship and Creative Works

This study attempts to illustrate how traveling affects the sleep and well-being of hotel guests. We collected data from hotel guests and looked at various factors affecting their sleep quality during travel. The particular impact of said variables on insomnia was analyzed using a binary logistic regression. Study results show that the risk factors of developing insomnia while traveling include unhealthy sleep habits at ordinary times, being an early riser, short sleep durations, business trips, and sensitivity to unfamiliar environments. Protective factors include being a late sleeper and being satisfied with the accommodation facilities. The research findings offer specific theoretical …

Satisfaction Vs Experienced Utility: Current Issues And Opportunities, Maksim Godovykh, Asli D. A. Tasci

Faculty Scholarship and Creative Works

Satisfaction is one of the most studied constructs in many fields, including tourism. As an important marketing metric, satisfaction is typically measured with self-reported retrospective evaluations of travel experience. However, the memory-based approaches have numerous limitations related to social desirability, availability heuristics, previous knowledge, mood at the time of answering questions and do not reflect the moment-by-moment nature of visitor experience. The shortcomings and limitations of self-reported retrospective evaluations could be eliminated by introducing pre-visit, on-site, and post-visit instant components of experienced utility as measures of visitor experience. The experienced utility allows eliminating the majority of self-report biases, capturing the …

The "If-Then" Rules Matter More? The Roles Of Regulatory Focus And Leader–Member Exchange, You-De Dai, Wen-Long Zhuang, Annie Ko, Fevzi Okumus

Faculty Scholarship and Creative Works

This study aimed to explore the impact of regulatory focus on employees' effort behavior and social loafing in the context of international tourist hotels. The moderating effect of leader–member exchange on this causal relationship was also examined. Data were analyzed using a regression model of 708 valid responses obtained from frontline employees working in five-star international hotels. The results reveal that regulatory focus is positively related to effort behavior and partially supports social loafing. Leader–member exchange moderates the relationship between promotion focus and effort behavior as well as between prevention focus and effort behavior. These findings provide managerial implications for …

Online Reviews And Travel Magazine Awards: Their Influence On Willingness‑To‑Pay, Amanda Belarmino, Tevfik Demirciftci, Liheng Zhang

Hospitality Faculty Research

When guests book a hotel room, user-generated content (UGC) has a significant impact on willingness-to-pay. Prior to advent of the internet, however, guidebooks and travel magazines were resources for guest information. The current study conducted a choice-based conjoint analysis survey of 803 US travelers to examine the current impact of travel magazines on hotel guests’ willingness-to-pay. The participants were given a scenario in which they choose a hotel for beach vacation with the variables of pool, location, star rating, number of online reviews, and inclusion in a “best of” list. This study found that while the number of online reviews …

Employee Retention Strategies In The Us Hotel Industry, Shaylyn Motter

Hospitality Graduate Student Scholarship

The hospitality industry has been dealing with the issue of unusually high turnover rates for years. Not only is employee turnover a large drain on company resources, it also has the ability to negatively impact businesses due to a decrease in customer service quality. For this reason, industry professionals and academics have sought to identify and implement strategies that aim to decrease turnover and increase employee retention. Focusing on the US Hotel Industry, this paper uses secondary research to identify and analyze the most commonly used strategies by categorizing them into six human resource practices. The purpose of this research …

Career Paths In Hotel Management, Christopher Lowery

Hospitality Graduate Student Scholarship

Education and experience play a key role in determining the efficacy and competency of the career paths found in the hotel industry. The research aims to examine how hotel management's education levels and experiences influence employees' service performance standards and customer satisfaction. The research conducted is a qualitative survey on 124 hotels in the U.S using questionnaires with the general managers, human resource managers, executive managers, and frontline employees who regularly interact with customers. The study results showed that the hotels whose managerial roles were held by individuals with high education accomplishments and experiences had the most competent employees, which …

Hospitality Management Undergraduate Internships: Comparing Internship Requirements To Industry Employer Expectations, Daniela Ilijic

Hospitality Graduate Student Scholarship

This article examines internship courses in undergraduate hospitality management programs in the Southern Association of Colleges and School Commissions on Colleges (SACSCOC) region. The purpose of this article is to examine how internship course curriculum compares to the industry employers’ internship expectations. The results show the disconnect between curriculum for internship courses and what industry employers desire for internships. The findings show that undergraduate hospitality management programs in the same region vary in requirements, and these requirements do not meet industry employers’ internship expectations.

Sustainable Housekeeping Programs In The Hotel Industry Beneficial Or Cause For Concern?, Clint Smith

Hospitality Graduate Student Scholarship

This review paper looks at sustainability programs in the hospitality industry with a focus on the housekeeping departments in hotels. The traditional operations of some aspects of the housekeeping department would have a negative impact on the environment due to the amount of toxins in the chemical that they use to clean the rooms, the affect that those chemicals would have on staff and guest and also the amount of waste water that is created by the laundry. The programs that have been adopted by a number of hotels have reduced the use of toxic chemicals and also reduced the …

The Recursive Relationship Between Abusive Supervision And Service Performance, Cass Shum

Hospitality Faculty Research

Purpose – Drawing upon the conservation of resources theory, this study investigates the recursive relationship between abusive supervision and service performance and the moderating role of coworker support in this recursive relationship. Design/methodology/approach – This study tests the model using moderated cross-lagged analysis with a three-wave longitudinal data from 146 hospitality employees who were working and studying in hospitality. Findings – Results support the recursive relationship: abusive supervision impairs service performance and employees with low service performance provoke abusive supervision. Coworker support mitigates the lagged effect between abusive supervision and service performance and that between service performance and abusive supervision. …

The Role Of Blocked Gratitude In Non-Voluntary Tipping, Ismail Karabas, Jeff Joireman

Faculty & Staff Research and Creative Activity

Purpose: Non-voluntary tipping (e.g., automatic gratuity) has received growing attention in the service industry. Existing research suggests customers respond unfavorably to non-voluntary tipping, yet little research has examined why. The current studies address this question, with particular interest in response to non-voluntary tipping under high quality service.

Design/methodology/approach: Two scenario-based experiments tested the proposed hypotheses in between-participants design using ANOVA, hierarchical regression, and PROCESS.

Findings: Study 1 showed that non-voluntary tipping resulted in higher negative emotions, which led to lower return intentions. Surprisingly, the negative effect of non-voluntary tipping was as strong (or stronger) under high (vs. low) quality service. …

Theme And Authenticity: Experiencing Heritage At The Venetian, Marta Soligo, Brett Abarbanel

International Gaming Institute Faculty Research

Purpose This article analyzes the concepts of experience economy and promotion of authenticity at The Venetian Hotel and Casino in Las Vegas by exploring the resort's tangible and intangible heritage use in design and marketing strategies. Design/methodology/approach This qualitative study conducts a content analysis of marketing material, historical documents, and site observations. Findings Visitors' active involvement, combined with The Venetian's use of tangible and intangible heritage, is used in creating an authentic themed experience. In addition, our study suggests that authenticity constitutes a key concept for today's hospitality industry. Research limitations/implications This study centers on a single case study, and …

Sweden’S Casino Cosmopol Stayed Open During The Pandemic: What Can We Learn?, Kasra Ghaharian, Bo Bernhard

UNLV Gaming Research & Review Journal

The COVID-19 pandemic has generated countless research questions for academics in every conceivable field. Chief among those are the biomedical questions, particularly those related to diagnosis, prevention and treatment (National Institutes of Health, 2020), as this public health crisis relentlessly spreads across the globe. Meanwhile, virtually every other research field finds itself exploring the intersections of those biomedical questions with more specific queries on a range of everyday impacts. Sweden’s approach to COVID-19 has captured the imaginations of critical thinkers worldwide. Sweden has resisted the tendency of governments to shut down society, instead electing for a more sustainable approach. Our …

Why Won’T She Break Rules To Promote Service? Effects Of Gender, Gender Identification, And Honesty, Cass Shum, Ankita Gosh, Jaimi Garlington

Hospitality Faculty Research

This paper investigates the reason and the condition under which gender is related to employee’s prosocial rule-breaking to promote service (PSBS) in two studies. Unlike typical rule-breaking, PSBS aims to improve guest service. Drawing on social identity theory and gender research, we suggest that female hospitality employees engage in fewer PSBS than their male counterparts. We further propose the moderating role of gender identification and the mediating role of honesty. Study 1 sampled 324 hospitality workers through Qualtrics and showed that female employees engage in fewer PSBS. However, the effect of gender on PSBS was weaker when gender identification was …

The Link Among Board Characteristics, Corporate Social Responsibility Performance, And Financial Performance: Evidence From The Hospitality And Tourism Industry, Ali Uyar, Merve Kilic, Mehmet Ali Koseoglu, Cemil Kuzey, Abdullah S. Karaman

Faculty & Staff Research and Creative Activity

The aim of this study is twofold: to explore whether board characteristics (i.e. a sustainability committee, board independence, board diversity, and board diligence) lead to greater corporate social responsibility (CSR) performance, and to test whether CSR performance enhances firms' financial performance in the hospitality and tourism (H&T) industry. Data were collected from the Thomson Reuters Eikon database for the H&T firms listed there between 2011 and 2018. We employed panel data analysis, after which we ran robustness tests. The results indicated that having a CSR committee and female directors on the board are robust factors driving firms to show superior …

Customer Experience In Tourism: A Review Of Definitions, Components, And Measurements, Maksim Godovykh, Asli D. A. Tasci

Faculty Scholarship and Creative Works

Considered as a more competitive advantage than price, product, or quality, the concept of experience has received increasing attention in different disciplines. However, the pathway for handling experience has not been clearly set forth due to divergent conceptualizations and insufficient measures of customer experience. This study critically analyzes empirical and conceptual literature on experience, provides a holistic definition of experience, proposes an experience model with four main components (emotional, cognitive, sensorial, and conative), and suggests using a combination of several measures to capture the totality of tourism experience at pre-visit, onsite, and post-visit stages. These suggestions provide important implications for …

Market Coverage, Franchise Ownership, And Outlet Survival, Jingbo Zhang

Graduate Theses and Dissertations

This dissertation investigates the relationships between market coverage, franchise ownership, and franchise outlet survival rate.

In the first essay, I develop a spatial market coverage measure by integrating geocodes of outlets across five fast-food franchise systems. This spatial market coverage builds upon one navigation system algorithm by utilizing geographic coordinates. This measure can be applied by entrepreneurs to examine their geographic coverage and address issues of market oversaturation and lack of coverage.

In the second essay, I extend the spatial market coverage and examine how this spatial market coverage and franchise ownerships affect franchise outlet survival rate, which has not …

Travellers’ Willingness To Pay And Perceived Value Of Time In Ride-Sharing: An Experiment On China, Jamie M. Chen, Jesper De Groote, James F. Petrick, Tracy Lu, Peter Nijkamp

Retailing and Tourism Management Faculty Publications

Rapid development of the ride-sharing economy has led to a rising need to better understand travellers’ decision making regarding their travel time and cost. The present study conducted a travel choice experiment using smartphone applications, based on data collected from 532 respondents and 2128 stated-preference surveys in China. Based on prospect theory, the experiment utilized a coupon reward policy to analyze how much ride-sharing platforms might influence travellers’ choices in both work and leisure contexts. The results of an ordered logit model revealed that older residents were likely to pay more to reduce waiting time. It was further found that …

Strategies To Address Substance-Abusing And Substance-Impaired Healthcare Professionals, Anna Marie Smith, Douglas G. Campbell

International Journal of Applied Management and Technology

This research explored strategies used by some healthcare leaders to address substance abusing and impaired healthcare professionals. The conceptual framework for this qualitative case study was the concept of due diligence. Data were collected from 40 managers and supervisors, 3 executives, and company documents, and analyzed to reveal elements of a comprehensive strategy. A effective comprehensive strategy consists of policies that address the causes, the short term and long term aspects, and both the ethical and legal aspects. Policies and procedures are equally applied, are easily accessible, are well communicated, are supported by training, provides positive encouragement. provides a path …