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Articles 1 - 30 of 36
Full-Text Articles in Business
Research, Planning, And Development Of A University-Based Retirement Community (Ubrc): A Strategic Lodging Opportunity, Tevfik Demirciftci, Britt Mathwich, Fred Demicco
Research, Planning, And Development Of A University-Based Retirement Community (Ubrc): A Strategic Lodging Opportunity, Tevfik Demirciftci, Britt Mathwich, Fred Demicco
ICHRIE Research Reports
University-Based Retirement Communities (UBRCs) are a growing trend among universities and senior living. UBRCs are an intriguing concept that benefits retirees and universities as they bring alums back to campus for their residences. This study investigates the interest level and preferences of Colorado Mesa University's alums and retired professors for an on-campus UBRC. This research is the first phase of the planning process for developing and operating a successful UBRC.
Keywords: University-Based Retirement Communities (UBRC), Continuing Care Retirement Communities, Senior Living Communities, Active Adult Communities
Brand Trust Equation: The Role Of Brand Trust And Its Impact On Pro-Social Behavior In Peer-To-Peer Accommodation, Md Zaker Hossin, Yeasun K. Chung
Brand Trust Equation: The Role Of Brand Trust And Its Impact On Pro-Social Behavior In Peer-To-Peer Accommodation, Md Zaker Hossin, Yeasun K. Chung
ICHRIE Research Reports
Peer-to-peer (P2P) accommodations, like Airbnb, often don’t have the same rules and oversight as traditional hotels. This can make it riskier and less predictable to stay in P2P accommodations, and the quality of the stays varies more. Thus, this study aimed to examine the following objectives: examine how different trust dimensions influence brand trust in P2P accommodations, evaluate how brand trust influences guests’ prosocial patronage behaviors, and assess how brand trust influences guests’ prosocial stewardship behaviors. The study used a scenario-based survey of U.S. travelers. Key variables included ability, benevolence, integrity, predictability, brand trust, prosocial patronage behavior, and prosocial stewardship …
Dine Green, Be Kind: Local Vs. Chain Restaurants In Sustainability, Brand Attachment, And Pro-Social Behaviors, Md Zaker Hossin, Yeasun K. Chung
Dine Green, Be Kind: Local Vs. Chain Restaurants In Sustainability, Brand Attachment, And Pro-Social Behaviors, Md Zaker Hossin, Yeasun K. Chung
ICHRIE Research Reports
The restaurant industry is characterized by excessive waste and resource consumption, and it faces a pressing need to adopt environmental sustainability practices (ESPs). This research aims to explore the sequential relationship from ESPs to brand attachment (BA) to pro-environmental behaviors while examining the enhancing role of locally-owned restaurants in strengthening these relationships. The survey used a scenario-based survey of U.S. diners and collected data about waste reduction, recycling, minimum water usage, energy conservation, brand attachment, restaurant ownership (local/chain), pro-environmental patronage behavior, and pro-environmental stewardship behavior, using a seven-point Likert Scale. This study aims to advance our understanding of the potential …
Event Technology And Attendee Experience: A Systematic Review And Research Agenda, Jijun (Jackie) Chen, Shinyong (Shawn) Jung
Event Technology And Attendee Experience: A Systematic Review And Research Agenda, Jijun (Jackie) Chen, Shinyong (Shawn) Jung
ICHRIE Research Reports
The events industry is experiencing growth, both as a sector of the tourism industry and in the technology that impacts the attendee experience during an event. While research into event-related technologies is robust, there is not much research on the specific roles that technology can play in facilitating attendees’ experiences at an event. This study proposes to use the PRISMA approach to gain a comprehensive understanding of technology-enabled experiences within the context of events. Results will drive future research in this area of study.
Attitudes And Perceptions Of Adoption Of Amusement Park Mobile Applications, Thomas Schrier
Attitudes And Perceptions Of Adoption Of Amusement Park Mobile Applications, Thomas Schrier
ICHRIE Research Reports
Many amusement parks across the US have developed mobile applications. Considering the potential business impact of mobile applications, it is important to understand amusement park visitors’ perceptions and attitudes toward mobile applications. This study proposes a conceptual model that incorporates variables from the technology acceptance model, the task-technology fit theory, and the theory of planned behavior. These variables will be used to investigate the attitudes, perceptions, and behavioral intentions of amusement park visitors. Structural Equation Modeling will be utilized to test the conceptual model. This study can provide amusement park operators with guidance for the improvement and efficiency of mobile …
The Impact Of Linguistic Styles On Message Delivery In Encouraging The Use Of Leftover Bags For Food Waste Reduction, Jae Eun Park, Chang Ma, Alei (Aileen) Fan
The Impact Of Linguistic Styles On Message Delivery In Encouraging The Use Of Leftover Bags For Food Waste Reduction, Jae Eun Park, Chang Ma, Alei (Aileen) Fan
ICHRIE Research Reports
Plate leftovers are a major cause of food waste in restaurants. To reduce food waste, many restaurants encourage customers to use “doggy bags” to take away their plate leftovers. However, the efficiency of adopting such leftover bags is still questionable as some customers may feel embarrassed to use leftover bags. Hence, the current research aims to explore how to leverage different linguistic styles (figurative vs. literal language) to encourage the usage of leftover bags for food waste reduction purposes. Furthermore, this research will investigate the linguistic style efficiency in various restaurant dining contexts across two empirical studies. Study 1 will …
Addressing Labor Challenges In The Hospitality Industry: Insights From College Students, W. Clarke Griffin
Addressing Labor Challenges In The Hospitality Industry: Insights From College Students, W. Clarke Griffin
ICHRIE Research Reports
The hospitality industry is facing a growing labor crisis. College students were surveyed on their perceptions of the hospitality industry and a roundtable discussion of industry experts occurred to explore the results. College students described that the starting hourly wage and a flexible work schedule were the most important factors influencing their employment decisions. The study's findings suggest that the hospitality industry can attract and retain more college students by prioritizing employee welfare and effectively communicating the benefits of a career in hospitality. This could involve offering higher wages, more flexible work schedules, and better benefits. Creating a positive work …
Toxic Leadership: Managerial Implications For Tourism And Hospitality Business, Alessandro Cavelzani
Toxic Leadership: Managerial Implications For Tourism And Hospitality Business, Alessandro Cavelzani
ICHRIE Research Reports
There is growing attention on research about dysfunctional management issues, specifically regarding toxic leadership, which lead to deleterious consequences in business. When a leader enacts toxic behaviors rather than providing support and realistic directions, it will cause severe stress, burnout, and passive-aggressive dynamics on their team, negatively affecting guest experiences. Therefore, this transactional paper aims at developing managers’ awareness of the toxic leadership issue, enlightening how to recognize and detect it. Also, to contribute to reducing job stress and promoting mental health at the workplace, we suggest some recommendations on how companies can handle the toxic leadership phenomenon by enhancing …
Time-Inconsistent Preference In Booking Hotels: Role Of Quasi-Hyperbolic Discounting In Booking Timing And Price Options Change Over Time, Meiying Liu
ICHRIE Research Reports
In hotel booking decision-making, consumers must incorporate booking timing and cancellation policy with different price options to deal with uncertainty in the upcoming travel and their utilities that aggregate spending and enjoying on the hotel booking. To fill the gap in the literature that omitted the consumers’ time-inconsistent booking behavior over time and the mechanisms behind booking decisions and timing decisions, this study investigates consumers’ preference between two price options related to cancellation over time and their preferred booking timing. Quasi-hyperbolic discounting model in behavioral economics is applied to explain time-inconsistent behavior by lab experiment.
Virtual Reality Images As A Tool In Hotel Promotions: Is It Effective And Worth Investment?, Lisa Slevitch, Tilanka Chandrasekera, Luis Mejia Puig
Virtual Reality Images As A Tool In Hotel Promotions: Is It Effective And Worth Investment?, Lisa Slevitch, Tilanka Chandrasekera, Luis Mejia Puig
ICHRIE Research Reports
This report examines how traditional photos compare to two different types of virtual reality (VR) images (static and 360°) when used as promotional tools for hotels. An experimental study by Slevitch et al.(2022), which utilized multiple types of measures, served as the foundation for the recommendations. The results showed that static VR images performed the same way as traditional photos, however the 360° VR images had a more positive impact on participants’ emotional responses and were more engaging than other images. This suggests that 360° VR images are better for hotel promotions, especially when initial impressions, such as interest and …
Moderating Effects Of Relationship Length And Contact Frequency On Customer Citizenship Behaviors, Laee Choi, Mi Ran Kim
Moderating Effects Of Relationship Length And Contact Frequency On Customer Citizenship Behaviors, Laee Choi, Mi Ran Kim
ICHRIE Research Reports
Studies show that contact frequency and relationship length impact co-creative and in-role behaviors with service providers. However, their influence on extra-role or customer citizenship behaviors (CCBs) remains unexplored. This study delves into the moderating role of relationship length and contact frequency within the CCB model. Utilizing an online survey (n = 665), the study unveils that perceived justice’s impact on affective commitment is not moderated by contact frequency, whereas the impact is stronger in short-term than in longer-term relationships. The perceived support-affective commitment-CCBs relationship is stronger in high contact than in low contact group. Similarly, the relationship is stronger for …
Tourist Behaviors When Dining – Part Two, Joel Reynolds, Mary Jo Dolasinski, Chris Roberts
Tourist Behaviors When Dining – Part Two, Joel Reynolds, Mary Jo Dolasinski, Chris Roberts
ICHRIE Research Reports
This series of three reports was developed to discuss tourist behaviors in three key areas of the hospitality industry: lodging, dining, and activities and events. A primary purpose was to provide insights from the user’s perspective, as the majority of content comes from the provider’s point of view. One paper focused on tourist’s behaviors in lodging and another focused on tourist’s behaviors in activities and events. This paper focused on tourist’s dining behaviors. The goal was to provide valuable insights to assist practitioners in better understanding tourist’s behaviors and to develop strategies to provide the best experience possible.
Tourist Behaviors In Lodging – Part One, Mary Jo Dolasinski, Joel Reynolds, Chris Roberts
Tourist Behaviors In Lodging – Part One, Mary Jo Dolasinski, Joel Reynolds, Chris Roberts
ICHRIE Research Reports
This series of three reports was developed to discuss tourist behaviors in three key areas of the hospitality industry: lodging, dining, and activities and events. A primary purpose was to provide insights from the user’s perspective, as the majority of content comes from the provider’s point of view. One paper focused on tourist’s behaviors while dining and another focused on tourist’s behaviors in activities and events. This paper focused on tourist’s lodging behaviors. The goal was to provide valuable insights to assist practitioners in better understanding tourist’s behaviors and to develop strategies to provide the best experience possible.
Tourist Behaviors During Tourism Activities – Part Three, Chris Roberts, Mary Jo Dolasinski, Joel Reynolds
Tourist Behaviors During Tourism Activities – Part Three, Chris Roberts, Mary Jo Dolasinski, Joel Reynolds
ICHRIE Research Reports
This series of three reports was developed to discuss tourist behaviors in three key areas of the hospitality industry: lodging, dining, and activities and events. A primary purpose was to provide insights from the user’s perspective, as the majority of content comes from the provider’s point of view. One paper focused on tourist’s behaviors in lodging and another focused on tourist’s behaviors while dining. This paper focused on tourist’s behaviors in activities and events. The goal was to provide valuable insights to assist practitioners in better understanding tourist’s behaviors and to develop strategies to provide the best experience possible.
Engaging Hotel Managers Through Managerial Support, Susan Gordon, Xiaolin Shi
Engaging Hotel Managers Through Managerial Support, Susan Gordon, Xiaolin Shi
ICHRIE Research Reports
The influence of varying levels of organizational support and managerial support on hotel managers’ psychological contract and work engagement was examined through a scenario-based experiment. Findings showed that lower managerial support is more detrimental and thus, recommendations are presented to help organizations foster managerial support of managers.
The Case For A Tri-Continuum Of Entrepreneurial Behavior, Gilpatrick Hornsby
The Case For A Tri-Continuum Of Entrepreneurial Behavior, Gilpatrick Hornsby
ICHRIE Research Reports
Entrepreneurship is the foundation of the hospitality industry. the study of entrepreneurship has yield three main types of entrepreneurship: a traditional entrepreneur, a lifestyle entrepreneur, and a social entrepreneur. This research sought to determine if these types of entrepreneurs are really as siloed as presented or if there is a gray area between them. No one person was solely one type of entrepreneur (traditional, social, or lifestyle). We present the cases of entrepreneurs existing on a continuum: A lifestyle-traditional entrepreneur, a traditional-social entrepreneur, and a social-lifestyle entrepreneur. If classified by also the prevalence of one typology over another, it is …
Do All Angry Customers Complain?, Hyounae (Kelly) Min, Hyun Jeong Kim
Do All Angry Customers Complain?, Hyounae (Kelly) Min, Hyun Jeong Kim
ICHRIE Research Reports
Customer complaints can shed light on organizations’ key performance practices, providing useful information for organizations to learn from their mistakes Since customer complaints should be regarded as a learning opportunity, it is important to identify what drives customer complaints. Through experimental designs using a failed service in the restaurant, we investigated whether all angry customers complain to the service provider and if not, what prevents them from raising their voice. Results showed that customers who felt powerful complained about a service failure as soon as they were angry; on the other hand, customers who felt powerless were not comfortable making …
Not All Job Stressors Are Harmful: The Role Of Employees’ Psychological Capital, Hyounae (Kelly) Min, Hyun Jeong Kim
Not All Job Stressors Are Harmful: The Role Of Employees’ Psychological Capital, Hyounae (Kelly) Min, Hyun Jeong Kim
ICHRIE Research Reports
Human resources are an important asset for the hospitality industry; however, long working hours, low pay, and demanding customers are known to increase hospitality employees’ job stress. Work stress contributes to a high turnover rate in the hospitality industry; thus, it is critical for hospitality practitioners to understand work-related stressors and aid employees in coping with their stress. Challenge stressors can be viewed as beneficial to employees, while hindrance stressors tend to bring little benefit to employees. Through a survey of 232 hotel employees, we examined the role of psychological capital in the association between job stressors and employee burnout …
Do Part-Time Employees Matter In The Restaurant Industry?, Jangwoo Jo, Hyun-Woo Joung
Do Part-Time Employees Matter In The Restaurant Industry?, Jangwoo Jo, Hyun-Woo Joung
ICHRIE Research Reports
There has been a substantial increase of non-standard work arrangements such as part-time, contingent, and temporary work in the restaurant industry. According to the National Restaurant Association, the overall turnover rate in the restaurant industry was 72.9% in 2016 and this rate has been increasing since 2010. The findings clearly indicated that part-time employees were less satisfied with their current job situations as compared to their counterparts. This study also found that none of the predictors of employee turnover intention in the part-time employee group had any impact on lowering turnover intention, implying that the high turnover intention of part-time …
So Just How Satisfied Are Millennials With Their Hotel Experience?, Seunghyun "James" Kim, Jaemin Cha, Arjun Singh, Bonnie Knutson, Forrest Morgeson
So Just How Satisfied Are Millennials With Their Hotel Experience?, Seunghyun "James" Kim, Jaemin Cha, Arjun Singh, Bonnie Knutson, Forrest Morgeson
ICHRIE Research Reports
The millennial generation is emerging as a powerful economic force across all economic segments, including lodging. With millennials being the largest generation of consumers, it is important to understand their satisfaction in important areas across two hotel segments as defined by price. We drew the data from the highly regarded American Customer Satisfaction Index. As this cohort increases in purchasing power, hotel brands are enhancing their offerings to better engage this segment. Thus, in an increasingly competitive lodging sector, it is important to examine drivers that influence this generation’s hotel experience. Our study focused on these drivers in two price …
Don’T Make Your Guests Wait On Line, John Gerdes Jr., Betsy Stringham
Don’T Make Your Guests Wait On Line, John Gerdes Jr., Betsy Stringham
ICHRIE Research Reports
This report compares hotel reservation website load times to best practice. Long load times can cause users to abandon websites, resulting in lost revenue. Results from our research indicate load times for hotel reservation websites exceed best practice times for both desktop and mobile devices. Site design must consider load time with competing design requirements.
How Clean Is The Food We Eat From Street Vendors In Orlando, Florida?, Bendegul Okumus, Sevil Sonmez
How Clean Is The Food We Eat From Street Vendors In Orlando, Florida?, Bendegul Okumus, Sevil Sonmez
ICHRIE Research Reports
Convenience, low cost, and opportunities to experience unique flavors have led to an increase in street food consumption worldwide. There are approximately 117,000 food trucks in the U.S., representing approximately $857 million in sales annually. Some of these food trucks are unlicensed and some truck vendors are unwilling to comply with requirements for food preparation, permits, parking, and inspection processes. Data were collected from food trucks in Orlando, Florida in order to have a clear understanding of risk factors. Food samples were collected from food trucks and analyzed for microbiological contamination. To investigate possible safety risks, 30 different samples were …
The Role Of Fairness, Job Satisfaction, And Co-Worker Cohesiveness In Influencing The Desire For Unionization Among Polish Cooks, Piotr Zientara, Anna Zamojska, Monika Bak
The Role Of Fairness, Job Satisfaction, And Co-Worker Cohesiveness In Influencing The Desire For Unionization Among Polish Cooks, Piotr Zientara, Anna Zamojska, Monika Bak
ICHRIE Research Reports
Hotel work is characterized by long and unsocial shifts, and many hotel employees feel tired, treated unfairly, and dissatisfied with their jobs. There is a high incidence of part-time and temporary employment that translates into low pay, job insecurity, and limited access to training. Hotels in some countries – notably, Poland – are practically without collective representation leaving hotel workers with a weak bargaining position. This study aimed to find out whether hotel employees might be interested in unionization and whether, in the absence of unions in the workplace, staff can count on their co-workers for support and, whether this …
Matching Reviewers To Customers: The Role Of Demographics And Preferences In Hotel Online Booking, Cheng Chu Chan, Long W. Lam, Cheris W. C. Chow, Lawrence Hoc Nang Fong, Rob Law
Matching Reviewers To Customers: The Role Of Demographics And Preferences In Hotel Online Booking, Cheng Chu Chan, Long W. Lam, Cheris W. C. Chow, Lawrence Hoc Nang Fong, Rob Law
ICHRIE Research Reports
Travelers can easily refer to online reviews as a source of advice before booking a hotel; however, online reviews are not structured which make gathering useful information uneasy. What if online review sites can prioritize and direct the reviews that are most relevant to the customers and save them a lot of time? The value and usefulness of reviews are affected by the reviewers’ background. This study investigated whether customers tend to value the reviews written by similar people more than those written by dissimilar people. The first experiment showed that positive reviews increased consumers’ intention to book a hotel, …
Comparing Generation Y Hotel Employees In The United States And China, Bonnie Knutson, Miran Kim
Comparing Generation Y Hotel Employees In The United States And China, Bonnie Knutson, Miran Kim
ICHRIE Research Reports
Millennials will represent 75% of the global workforce by 2025. They were born and raised in an era of rapid technological development, better access to education, and growing globalization. They are often characterized as protected by Baby Boomer parents and society. They are technologically-savvy, achievement-oriented, team-oriented, job-hoppers, and focused on life-balance. It is essential to understand their values in term of work attitudes and behaviors. Employees’ commitment to customer service is particularly important in the hotel sector as it results in greater customer satisfaction and loyalty as well as better service quality. We surveyed hotel employees in the United States …
The Examination Of Entertainment Product Performance In Macau, Jian Ming Luo, Chi Fung Lam
The Examination Of Entertainment Product Performance In Macau, Jian Ming Luo, Chi Fung Lam
ICHRIE Research Reports
Macau surpassed Las Vegas as the top gaming destination many years ago. Entertainment is a crucial element in many gambling destinations. Associating entertainment and gambling helped create a more appealing image and package of gambling destination. This study investigated the performance of entertainment products in Macau. This study used convenience sampling to collect 300 usable questionnaires from three tourists’ departure spots. Respondents were asked to evaluate the importance and performance of seven categories of entertainment products. The most important entertainment products were Family Fun and Show. Most people did not think Beauty and Wellness, or Sports and Recreation were important. …
Effective Hotel Brand Management - Don’T Forget The Role Of Your Employees!, Yao-Chin Wang, Ceridwyn King
Effective Hotel Brand Management - Don’T Forget The Role Of Your Employees!, Yao-Chin Wang, Ceridwyn King
ICHRIE Research Reports
Employees are a vital element of a customer’s hotel experience. Responsible for delivering the differentiated experience reflected in the hotel’s brand, employees are an important brand resource, necessitating brand management adopt an external and internal perspective. This report explains internal brand management and the favorable brand outcomes that result.
Alternative Options To Resolve Disputes In Franchised Restaurants, Siti Nurhayatun Khairatun
Alternative Options To Resolve Disputes In Franchised Restaurants, Siti Nurhayatun Khairatun
ICHRIE Research Reports
The number of lawsuits filed by aggrieved parties in franchising contracts indicates that conflicts are not always preventable. This report presents findings from data analyzed from New York State court records arising from franchising contracts from the year 1956 to 2016. Acknowledging the importance of Alternative Dispute Resolution (ADR) in mitigating the tension in franchisor-franchisee relationship, this Research Report recommends that franchising regulations should consider the mandatory inclusion of ADR clauses in franchising contracts. This move will provide a fair balance between the power of the franchisor and the interests of the franchisees.
Do Hotels And Mixed-Use Projects Benefit Each Other? Evidence From China, Yun Zhang, Chun-Hung (Hugo) Tang, Yunzi Zhang
Do Hotels And Mixed-Use Projects Benefit Each Other? Evidence From China, Yun Zhang, Chun-Hung (Hugo) Tang, Yunzi Zhang
ICHRIE Research Reports
Purpose: In China, many mixed-use projects included a luxury hotel on the property. The present study aims to answer two questions: Do mixed-use projects benefit from including a hotel? Do hotels benefit from being located in a project?
Design/Methodology/Approach: The present study collected a sample of 76 mixed-use projects from Sina Commercial Real Estate database (Sydc.sina.com.cn). Hotel performance data are provided by STR. A hedonic model was used to test hotels’ effect on office rents and residential unit prices in mixed-projects. A matched-subjects designed was used to analyze the effect of mixed-use projects on hotel performance.
Key Findings: The …
Resort Fees And Service Fees In The U.S. Hotel Industry: Context And Concepts Related To Partitioned Pricing, John O'Neill, Donna Quadri-Felitti
Resort Fees And Service Fees In The U.S. Hotel Industry: Context And Concepts Related To Partitioned Pricing, John O'Neill, Donna Quadri-Felitti
ICHRIE Research Reports
Though hotel resort fees and other service charges are a source of considerable revenue at certain U.S. hotels, most hotels do not charge such fees, and among those that do, they do so for specific and unique market-based reasons such as the behavior of competition. This report reviews the concept of resort fees in an effort to provide a balanced perspective regarding service fees in the light of sensational media reports about the topic. This report finds that only approximately seven percent of U.S. hotels charge such fees, and such fees are mainly limited to resort hotels in certain markets. …