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Articles 1 - 30 of 19289
Full-Text Articles in Business
Ai-Oriented Digital Governance And Financial Transparency: Evidence From Chinese Listed Firms, Yulun Gu Mr.
Ai-Oriented Digital Governance And Financial Transparency: Evidence From Chinese Listed Firms, Yulun Gu Mr.
Bulletin of Monetary Economics and Banking
This study investigates whether Chinese listed firms’ financial transparency improves with AI. Our main AI measure is AI-related disclosure intensity based on annual report text. We validate it using firm-year proxies for AI-related patents and AI/software investment to reduce potential symbolism. We add extensive controls, governance covariates, and mechanism tests to support the instrumental-variable results. From 2011 to 2023, we measured transparency through stock-exchange disclosure quality ratings and AI through annual report AI-related language for 1,028 Shanghai and Shenzhen Stock Exchange firms. Using provincial internet penetration as an AI instrument, we estimate two-way fixed effects models and address endogeneity using …
From Polarization To Partnership: Developing A Trust-Repair Model For Cross-Partisan Work Relationships, Edward C. Tomlinson
From Polarization To Partnership: Developing A Trust-Repair Model For Cross-Partisan Work Relationships, Edward C. Tomlinson
River Cities Industrial and Organizational Psychology Conference
Political polarization increasingly shows up at work not only as disagreement, but as a trust problem that undermines collaboration, psychological safety, and everyday coordination. In this talk, I describe my own experiences in Braver Angels (a nationwide depolarization group) inspired my development of a conceptual model of trust repair in politically polarized workplaces. I also present new empirical evidence on how political differences shape perceptions of co-worker trustworthiness, and I outline a measurement agenda to support practical interventions. In my 2025 Human Resource Management Review article, I argued that trust repair in politically charged contexts is often a mutual process …
Comparing Explanations Of Employees’ Brand Citizenship Behavior And Negative Word Of Mouth, Sang Bong Lee, Steven Liu, Carl Maertz
Comparing Explanations Of Employees’ Brand Citizenship Behavior And Negative Word Of Mouth, Sang Bong Lee, Steven Liu, Carl Maertz
International Journal of Applied Management and Technology
A gap remains in the literature regarding the relative and incremental contributions of constructs derived from distinct theoretical perspectives in predicting brand citizenship behavior (BCB) and employee negative word of mouth (NWOM). Using two surveys of 304 Korean employees conducted one week apart, this study compared perceived organizational support (POS), horizontal and vertical collectivism, and impression-management motives. Structural equation modeling linked POS negatively to NWOM and horizontal collectivism positively to BCB; other focal paths were nonsignificant. POS had a significantly more negative NWOM path than other predictors, whereas BCB paths did not differ significantly. Supplementary composite-score regressions showed significant incremental …
2026-11-05 Faculty Regent's Report, Morehead State University. Faculty Senate.
2026-11-05 Faculty Regent's Report, Morehead State University. Faculty Senate.
Faculty Senate Records
A report submitted by the Faculty Senate Regent to the Faculty Senate on November 5, 2026.
2026-11-05 Revision To Pac-1 - Third Reading, Morehead State University. Faculty Senate.
2026-11-05 Revision To Pac-1 - Third Reading, Morehead State University. Faculty Senate.
Faculty Senate Records
The third reading of the revisions to PAc-1 submitted to the the Faculty Senate on November 5, 2026.
2026-11-05 Revision Of Pac-10 - Second Reading, Morehead State University. Faculty Senate.
2026-11-05 Revision Of Pac-10 - Second Reading, Morehead State University. Faculty Senate.
Faculty Senate Records
The second reading of the revisions for PAc-10 submitted to the Faculty Senate on November 5, 2026.
2026-11-05 Resolution To Desolve The Student Affairs Committee, Morehead State University. Faculty Senate.
2026-11-05 Resolution To Desolve The Student Affairs Committee, Morehead State University. Faculty Senate.
Faculty Senate Records
A resolution to remove and dissolve the Student Affairs Committee submitted to the Faculty Senate on November 5, 2026.
2026-11-05 Dissolution Of The Student Affairs Commitee, Morehead State University. Student Government Association.
2026-11-05 Dissolution Of The Student Affairs Commitee, Morehead State University. Student Government Association.
Faculty Senate Records
A notice of dissolution of the Student Affairs Committee, from the Student Government Association, submitted to the Faculty Senate on November 5, 2026.
2026-11-05 Faculty Senate Newsletter, Morehead State University. Faculty Senate.
2026-11-05 Faculty Senate Newsletter, Morehead State University. Faculty Senate.
Faculty Senate Records
Faculty Senate newsletter from November 5, 2026.
Advancing Pfac Initiatives, Effectiveness, And Visibility Through Strategic Planning And Assessment, Aimee Williamson, Katherine Litterer
Advancing Pfac Initiatives, Effectiveness, And Visibility Through Strategic Planning And Assessment, Aimee Williamson, Katherine Litterer
Patient Experience Journal
Patient and Family Advisory Councils (PFACs) are a growing approach for engaging patient and family voices into healthcare organization decisions and projects. While their importance is well accepted in the literature, individual councils often grapple with practical challenges and a desire to elevate visibility and impact. Over the last ten years, Boston Children's Hospital's Family Advisory Council (FAC) has embedded strategic planning practices into council governance and operations to elevate council functioning and drive innovation. Beginning with an initial formal strategic planning and visioning process in 2016, followed by annual prioritization and strategic planning refresh sessions every three years, the …
A Dynamic Three-Stage Co-Design Process For Developing An Assessment Scale For Children With Neurodevelopmental Conditions, Syeda Ishra Azim, Christa Lam-Cassettari, Tsz Ying Wong, Ping-I Lin, Antonio Mendoza Diaz, Anne Masi, Kylie-Ann Mallitt, Alicia Montgomery, Catherine Mchugh, Andrew Whitehouse, Mark R Dadds, Valsamma Eapen
A Dynamic Three-Stage Co-Design Process For Developing An Assessment Scale For Children With Neurodevelopmental Conditions, Syeda Ishra Azim, Christa Lam-Cassettari, Tsz Ying Wong, Ping-I Lin, Antonio Mendoza Diaz, Anne Masi, Kylie-Ann Mallitt, Alicia Montgomery, Catherine Mchugh, Andrew Whitehouse, Mark R Dadds, Valsamma Eapen
Patient Experience Journal
Background: Involving patient partners and diverse stakeholders in research is increasingly recognised as essential for aligning outcomes with patient priorities and improving service design. Co-design brings together individuals with lived experience, professional insights, and technical knowledge to improve research tools. Objective: This case study describes the process of co-designing a user-friendly assessment scale for children's developmental issues. It highlights the collaborative effort to integrate the unique perspectives of diverse stakeholders, including families and service providers. Methods: A three-stage iterative approach was used to collect qualitative data gathered through semi-structured interviews engaging adults with lived experience, parents, clinicians, and disability service …
Optimizing `People-Centred Care' Best Practices In A Multi-Site Community Hospital: A Case Study, Kimberly Johnston, Carla Arpa, Mary Jane Mcnally, Veronique Boscart, Shalini Pattabiraman
Optimizing `People-Centred Care' Best Practices In A Multi-Site Community Hospital: A Case Study, Kimberly Johnston, Carla Arpa, Mary Jane Mcnally, Veronique Boscart, Shalini Pattabiraman
Patient Experience Journal
Objective: In 2016, The World Health Organization issued a People-Centred Care Policy Framework highlighting the importance of engaging and empowering people and communities, where care is coordinated around people's unique needs and preferences, is affordable, timely and safe. A multi-site community hospital set out to advance patient and family engagement through the Registered Nurses Association of Ontario (RNAO) Best Practice Guideline (BPG) on People Centred Care (PCC) and a modification of the Health Quality Ontario Patient Family Engagement Framework. Methods: This intervention study implemented the BPG for PCC with several initiatives directed towards improving patients' perception of their involvement in …
Improving Patient Experience Scores Through Patient Experience Coaches: A Case Study, Maryann Bowersox, Patricia Coryea-Hafkey, Kristin Baird, Raime Cendoma, Nancy Borkowski
Improving Patient Experience Scores Through Patient Experience Coaches: A Case Study, Maryann Bowersox, Patricia Coryea-Hafkey, Kristin Baird, Raime Cendoma, Nancy Borkowski
Patient Experience Journal
Patient experience (PEX) is a key healthcare quality metric that may signal safety vulnerabilities by revealing gaps in communication and care processes before adverse events occur. Despite the importance of evidence-based practices (EBPs), maintaining consistent adherence remains a challenge. As a strategy to improve patient experience while reinforcing adherence to EBPs, this case study describes the development, implementation, and evaluation of a Patient Experience Coach (PEXC) program at two hospitals within a large health system. The intervention embedded trained coaches within clinical units to provide real-time observation, feedback, and reinforcement of EBPs. Core EBPs targeted by the program included hourly …
The Global Experience Measure: A Common Ground For Experience Excellence, Jason A. Wolf, Brittany Lax, Karen Walsh
The Global Experience Measure: A Common Ground For Experience Excellence, Jason A. Wolf, Brittany Lax, Karen Walsh
Patient Experience Journal
In 2022, The Beryl Institute community called for a new approach to experience measurement, one that was focused on what truly matters to patients and promoted opportunities for shared learning across borders. Over four years, more than 1,000 community members from six continents co-designed the Global Experience Measure (GXM). Between October 2024 and May 2026, GXM was deployed to healthcare organizations in 12 countries and translated from English into five other languages, capturing over 8,000 diverse voices. The six core questions formed a single, reliable measure overall (Cronbach's α = .95) and held strong in every country surveyed (α …
Does System Structure Affect Organizational Application Of Prems: A Comparative Evaluation Of 5 Countries, Heather Lee, J'Aime C Jennings, Logan R Marler, Raime Cendoma, Amy Yarbrough Landry
Does System Structure Affect Organizational Application Of Prems: A Comparative Evaluation Of 5 Countries, Heather Lee, J'Aime C Jennings, Logan R Marler, Raime Cendoma, Amy Yarbrough Landry
Patient Experience Journal
Patient-reported experience measures (PREMs) are widely used to assess healthcare quality, yet approaches to measurement and data utilization vary significantly across countries. This meta-narrative review examines how health system structure, regulatory context, and market dynamics shape the collection, reporting, and application of PREM data in Canada, Germany, the Netherlands, the United Kingdom, and the United States. Using RAMESES guidelines, we searched PubMed, Web of Science, and ABI/INFORM and identified 58 peer-reviewed studies, primarily from the U.S. and U.K. Studies most frequently examined the relationship between hospital characteristics and patient experience, measurement tools, and quality improvement efforts. Our findings suggest that …
Beyond Borders: A Comparative Analysis Of The Patient Experience Of Kazakh Citizens In Türkiye And Kazakhstan, Azhar Zhaiykkyzy, Harun Kırılmaz
Beyond Borders: A Comparative Analysis Of The Patient Experience Of Kazakh Citizens In Türkiye And Kazakhstan, Azhar Zhaiykkyzy, Harun Kırılmaz
Patient Experience Journal
Patient experience is widely regarded as a core indicator of healthcare quality. Whilst the majority of research focuses on ethnic disparities, there is a paucity of studies that examine structural influences when cultural background is held constant. The present study sought to compare patient-reported experiences of 600 Kazakhstani citizens (n = 300 per country) receiving care in Kazakhstan and as medical tourists in Türkiye. The Picker Patient Experience Questionnaire (PPE-15) was utilised to analyse domain-level problem scores, employing chi-square tests (Cramer's V) and binary logistic regression. The findings indicated significant disparities in several domains, including coordination of care (V = …
Who Is The Patient Trusting? A Scoping Review Of Patient-Physician Trust In The Generative Artificial Intelligence (Genai) Era, Ashleigh M. Allgood, Eugenia B. Yiadom, Michele L. Heath, Geoffrey A. Silvera
Who Is The Patient Trusting? A Scoping Review Of Patient-Physician Trust In The Generative Artificial Intelligence (Genai) Era, Ashleigh M. Allgood, Eugenia B. Yiadom, Michele L. Heath, Geoffrey A. Silvera
Patient Experience Journal
Patients extend trust to physicians whose expertise they cannot fully inspect. Generative artificial intelligence (GenAI) is now part of that exchange. Clinicians use it, organizations deploy it, and patients bring it to appointments themselves. This scoping review asks what is known about GenAI and trust in the patient-physician relationship. Following PRISMA-ScR guidance, we searched PubMed, Scopus, CINAHL, and APA PsycINFO on March 9, 2026, and screened records in Covidence. Twelve studies met inclusion criteria. For each article, we documented how trust was conceptualized and measured, then classified each study by construct fidelity and closeness to an actual care relationship. None …
Use Of Generative Artificial Intelligence For Development Of Plain Language Summaries: A Blinded Assessment Of Education Preferences Of The Uk Sickle Cell Disease Community, Oliver Shastri, Orlando Agrippa, Valerie Moss, Eleanor Millard, Lianne More, Eleanor Rose Brown, Seraj Sharif, Chris Finch
Use Of Generative Artificial Intelligence For Development Of Plain Language Summaries: A Blinded Assessment Of Education Preferences Of The Uk Sickle Cell Disease Community, Oliver Shastri, Orlando Agrippa, Valerie Moss, Eleanor Millard, Lianne More, Eleanor Rose Brown, Seraj Sharif, Chris Finch
Patient Experience Journal
Objective: Generative artificial intelligence (GenAI) supports medical content development, including plain language summaries (PLS), thereby supporting accessibility of education. We examined preferences of PLS format created from a study assessing UK sickle cell disease (SCD) community social media conversations. Methods: Three written PLS were developed, human-written, AI-generated, and hybrid AI-human (person with SCD edited AI version for understandability). Videos were developed of each written PLS using the AI tool Synthesia. Adults (n = 93) with SCD and carers completed a survey assessing understandability of each written PLS and preference for written versus video. Participants were blinded to PLS source. …
Care Experiences Of People With Copd During The Covid-19 Pandemic, Judith Kecskemeti, Mausam Vadakkayil, Benson Law, Hengliang Wu, Caitlin Carrigan, Rosa Nguyen, Shannon L Sibbald
Care Experiences Of People With Copd During The Covid-19 Pandemic, Judith Kecskemeti, Mausam Vadakkayil, Benson Law, Hengliang Wu, Caitlin Carrigan, Rosa Nguyen, Shannon L Sibbald
Patient Experience Journal
Although there is a substantial body of literature focused on the pathophysiology regarding chronic obstructive pulmonary disease (COPD) and COVID-19, there remains limited exploration of the healthcare experiences of patients with COPD during the pandemic. This study explores the challenges patients with COPD (PWC) experienced during the pandemic, including access to care, the efficacy of virtual COPD care, and mental health impacts. We performed a cross-sectional survey of 200 individuals with COPD recruited through respirologists' offices and local lung health groups on social media from Southwestern Ontario, Canada, who accessed care since the COVID-19 pandemic. The study included 200 participants, …
Patient Experience With Insulin Pump Therapy And Health-Related Quality Of Life In Adults With Type 1 Diabetes: A Cross-Sectional Survey, Miriam Cruz-Andina, Juan Pablo Hervás-Pérez, Raquel Moreno-Sánchez, Raquel Caballero De La Calle, Eduardo Cimadevilla Fernández-De Pola, Clara Lucas-Guerra, Carlos Ruíz-Núñez, Ivan Herrera-Peco
Patient Experience With Insulin Pump Therapy And Health-Related Quality Of Life In Adults With Type 1 Diabetes: A Cross-Sectional Survey, Miriam Cruz-Andina, Juan Pablo Hervás-Pérez, Raquel Moreno-Sánchez, Raquel Caballero De La Calle, Eduardo Cimadevilla Fernández-De Pola, Clara Lucas-Guerra, Carlos Ruíz-Núñez, Ivan Herrera-Peco
Patient Experience Journal
Objective: To examine patient experience with continuous subcutaneous insulin infusion (CSII) and its association with health-related quality of life (HRQoL) in adults with type 1 diabetes (T1D), incorporating experiential and equity-related dimensions. Methods: We conducted a cross-sectional online survey in Spain (February-March 2025) among adults with T1D using CSII (n = 107). An ad hoc 26-item patient-reported experience measure assessed daily-life domains using 0–10 scales, from which a Global Quality of Life index (G-QoL) was computed. Additional items examined access to CSII, education, and ongoing professional support. Group differences were analyzed using non-parametric tests, and experience-based predictors of HRQoL were …
The Patient Experience Across The Care Continuum: Inpatient Rehabilitation, Discharge Preparedness, And Community Reintegration After Spinal Cord Injuries/Disorders, Sherri L. Lavela, Myrissa Le, Ibuola O. Kale, Ashley Craig, Jane Duff, Marcel Post, Sara Ahmed, Allen W. Heinemann
The Patient Experience Across The Care Continuum: Inpatient Rehabilitation, Discharge Preparedness, And Community Reintegration After Spinal Cord Injuries/Disorders, Sherri L. Lavela, Myrissa Le, Ibuola O. Kale, Ashley Craig, Jane Duff, Marcel Post, Sara Ahmed, Allen W. Heinemann
Patient Experience Journal
The objective was to describe patient experiences, barriers, and facilitators of inpatient rehabilitation, discharge preparedness, and community reintegration after spinal cord injury and disorders (SCI/D) from the perspectives of Veterans with SCI/D. Methods included a descriptive qualitative design using a virtual focus group analyzed via reflexive thematic analysis. Focus group participants (n = 7) were mostly male, white, injured for 1-10 years, with mean age of 52 years. Two domains were identified. The first domain, Barriers and ways rehabilitation could have improved patient experience, included five themes: (1) insufficient preparation for psychological impacts; (2) inadequate preparation for relationship changes; (3) …
The Patient Voice In Rehabilitation: Experiences With High-Intensity Gait Training In A Student-Run Pro Bono Clinic, Amy M. Yorke, Emma Cleason, Drew Uhlmeyer, Sidney Kulhanek, Brookelyn Stafford, Tracy Koepplin, Leslie M. Smith, Suzanne Trojanowski, Beverly Dabney
The Patient Voice In Rehabilitation: Experiences With High-Intensity Gait Training In A Student-Run Pro Bono Clinic, Amy M. Yorke, Emma Cleason, Drew Uhlmeyer, Sidney Kulhanek, Brookelyn Stafford, Tracy Koepplin, Leslie M. Smith, Suzanne Trojanowski, Beverly Dabney
Patient Experience Journal
Improved walking ability is a common goal for people with chronic stroke; however, access to skilled physical therapy is often limited. Student-run pro bono clinics (SRPBCs) address this care gap. Despite evidence supporting high aerobic intensity walking training for chronic stroke, the patient perspective on its delivery within SRPBCs remains underexplored. This qualitative study explored the experiences of persons with chronic stroke participating in MoveMore, an intensive walking program delivered by physical therapy students in a SRPBC. Semi-structured interviews were conducted with five individuals with chronic stroke (4–7 years post-stroke, ages 53–70) and four caregivers, all of whom contributed perspectives …
Pilot Medical Student Greeters For Pediatric Cystic Fibrosis Patient-Centering, Katherine Schoeffler, Mulan Tang, Jennifer Dannelley, Nighat Mehdi, Dee Wu
Pilot Medical Student Greeters For Pediatric Cystic Fibrosis Patient-Centering, Katherine Schoeffler, Mulan Tang, Jennifer Dannelley, Nighat Mehdi, Dee Wu
Patient Experience Journal
This pilot study assessed the impact of a medical student-led volunteer and companionship program on anxiety during annual phlebotomy in children aged 3–7 with cystic fibrosis. Pediatric cystic fibrosis patients undergo frequent medical procedures that may lead to anxiety and distress during clinical encounters. The medical student volunteer met with patients prior to phlebotomy, providing companionship and encouragement using 360 degree animal-themed videos before and during phlebotomy, and collected responses via surveys from patients and their parents. Children rated nervousness using a five-point cartoon-face scale, while parents used a 1–4 rating and qualitative comments to assess the intervention. Twelve patients …
Health Justice Education To Enhance Overall Patient Experience In The Context Of Acute-Care Hospitals, A Sivasubramaniam, C. Blanchard, S Pattabiraman, C Uzoh, Y Khalid
Health Justice Education To Enhance Overall Patient Experience In The Context Of Acute-Care Hospitals, A Sivasubramaniam, C. Blanchard, S Pattabiraman, C Uzoh, Y Khalid
Patient Experience Journal
Within our healthcare system today, the prevalence of biomedical traditions and notions of health and well-being greatly shape how care is provided and perceived. Less apparent, however, is their histories and their manifestations today.14 Our healthcare system is rooted in systems of oppression such as colonialism, racism and capitalism; that perpetuate violence, barriers and inequities, and maintain hierarchies of dominating and non-dominating groups that have become commonplace. There is a need for radical change, and critical measures are underway to create a more equitable healthcare system. With the increased recognition of equity, diversity and inclusion (EDI), concepts like cross-cultural …
`Bridging The Gap': A Directed Content-Analysis Evaluating Regulatory Guidance For Education In Person Centred Care For Heatlhcare-Professional Students, Lindsay Harrison, Vivienne Byers, Damon Berry
`Bridging The Gap': A Directed Content-Analysis Evaluating Regulatory Guidance For Education In Person Centred Care For Heatlhcare-Professional Students, Lindsay Harrison, Vivienne Byers, Damon Berry
Patient Experience Journal
Background: Person-centred care (PCC) is a values-based approach which is central in international and Irish healthcare-policy due to its association with improved health and social outcomes. Research indicates that healthcare-professional (HCP) students struggle to implement PCC, prompting calls for education in PCC. While HCP registration boards play a key governance role in professional HCP education, it is unclear whether or how they support education in PCC. Objective: To evaluate whether medical, nursing and HCP registration boards in Ireland promote PCC within standards for professional education and competence. Methods: Directed content-analysis was conducted with 33 publicly available regulatory documents governing pre-registration …
Healthcare Provider Communication Training: The Influence Of Training Participation On Engagement And Patient Experience, Amanda Woods Herron, Phoebe Hessen, Katelyn J. Cavanaugh, Reeni J. Luke, Courtney L. Holladay
Healthcare Provider Communication Training: The Influence Of Training Participation On Engagement And Patient Experience, Amanda Woods Herron, Phoebe Hessen, Katelyn J. Cavanaugh, Reeni J. Luke, Courtney L. Holladay
Patient Experience Journal
Communication is essential to healthcare leadership. The challenges healthcare providers face are growing in breadth and complexity, and providers rely on effective communication to face many of these challenges. Training is one avenue commonly invested in by organizations to provide resources to grow critical skills, such as communication. The present investigation leverages the Job Demands-Resources model to explore the impact of healthcare provider participation in communication training on organizational outcomes at the individual level. The study was conducted in a healthcare organization, wherein 65 healthcare providers participated in a communication training centered around the personality framework Real Colors® , and …
Interpreter Use, Code-Switching, And Patient Outcomes In U.S. Clinics: A Narrative Review For Graduate Medical Education, Ruth Ese Otaigboria, Kenneth Anaeto Nwankwo, Mishael Ifeanyi Nonyelum, Ayodele Blessing Ayo-Ige, Aliaa Mohammed Soliman, Tumoe Heni
Interpreter Use, Code-Switching, And Patient Outcomes In U.S. Clinics: A Narrative Review For Graduate Medical Education, Ruth Ese Otaigboria, Kenneth Anaeto Nwankwo, Mishael Ifeanyi Nonyelum, Ayodele Blessing Ayo-Ige, Aliaa Mohammed Soliman, Tumoe Heni
Patient Experience Journal
Language discordance between clinicians and patients in U.S. clinics is a recognized driver of communication-sensitive adverse events, yet the synthesis linking specific linguistic practices to clinical outcomes remains incomplete, and graduate medical education programs lack a unified evidence base on which to build interpreter-mediated competencies. This narrative review evaluates whether interpreter use, translanguaging, and code-switching constitute an interactional pathway through which cultural and explanatory models shape outcomes for limited-English-proficient (LEP) patients, and derives recommendations for graduate medical education. Searches across MEDLINE/PubMed, Embase, CINAHL, PsycINFO, and Scopus covered January 2000–September 2025 and prioritized U.S. immigrant and LEP encounters that linked language …
A Qualitative Phenomenological Study On The Perceived Impact Of Health Literacy On Health Care Experiences Among Haitian Immigrant Adults In The U.S., Tanya Bouchette, Laurie Latvis
A Qualitative Phenomenological Study On The Perceived Impact Of Health Literacy On Health Care Experiences Among Haitian Immigrant Adults In The U.S., Tanya Bouchette, Laurie Latvis
Patient Experience Journal
Several important aspects of health care leadership include improving patient health literacy, patient health care experiences, quality of patient care, efficiency of care, and access to health education. This qualitative research study was aimed to understand the perceived effects of health literacy on the Haitian immigrants' health care experiences. A self-administered survey was used to collect primary demographic and qualitative data. The survey consisted of 12 questions, 9 demographic questions and 3 open-ended qualitative questions. Validity and reliability were ensured by thoroughly reviewing the survey instrument, consulting with three subject matter experts, and completing three cognitive interviews. Demographic and qualitative …
Evaluating Patient Experience And Access To Eye Care For Underserved Populations At Orange County Eye Project Free Clinic: Survey Study, Negin Hadjiabdolhamid, Khuong Trong Dinh, Yurixi Lopez-Miranda, Rajat Agrawal
Evaluating Patient Experience And Access To Eye Care For Underserved Populations At Orange County Eye Project Free Clinic: Survey Study, Negin Hadjiabdolhamid, Khuong Trong Dinh, Yurixi Lopez-Miranda, Rajat Agrawal
Patient Experience Journal
Underserved populations in the United States face persistent barriers to eye care. This cross-sectional survey study assessed patient experience and ophthalmic care access at a free clinic serving medically underserved adults. A mixed-methods survey was conducted at the Orange County Eye Project, which provides comprehensive ophthalmology care to underserved residents of Southern California. Surveys were distributed through convenience sampling to 32 adult patients between January and February 2025, and all submitted surveys were included. Offered in English and Spanish, the survey included structured and open-ended questions addressing appointment scheduling, transportation, wait times, understanding of eye health, and overall satisfaction. Survey …
Patient-Reported Experiences Of Communication In Tertiary Otorhinolaryngology Outpatient Care: An Exploratory Cross-Sectional Study, Jasna Mesarić, Iva Lončarić Kelečić, Maroje Višić
Patient-Reported Experiences Of Communication In Tertiary Otorhinolaryngology Outpatient Care: An Exploratory Cross-Sectional Study, Jasna Mesarić, Iva Lončarić Kelečić, Maroje Višić
Patient Experience Journal
Objective: Patient experience (PE) is a key healthcare quality indicator, particularly in tertiary and specialised outpatient settings where organisational complexity increases communication demands. This study examined patient-reported experiences of communication in a tertiary otorhinolaryngology (ORL) outpatient clinic and their association with sociodemographic characteristics. Methods: This exploratory cross-sectional study analysed survey data from adult patients attending a tertiary ORL outpatient clinic in Croatia between April and May 2025 (N = 189). PE was assessed by analysing 21 items grouped into three communication-related domains: communication and relationship, non-verbal communication, and treatment information. All items were rated on a 5-point Likert scale. Composite …