Technical and Professional Writing Commons^™

Pity The Poor Reader, Charles H. Haddad

School of Communication and Journalism Faculty Publications

I conceived my book “Pity the Poor Reader” as an un-textbook, an irreverent “Elements of style.” Like Elements, it’s designed to complement textbooks. Pity is concise, memorable and portable. Under 300 pages, Pity serves as an aspiring writer’s keepsake. Concision lies at the heart of Pity. The key concepts of writing well are distilled into irreverent, memorable lines and axioms. Many of them are organized as lists that are easily printed and taped to a wall or a computer. Indeed, in testing the book with my university students, I’ve found that many of them did print out its list of …

Analyzing The Use Of Plain Language In Brief Summaries On Clinicaltrials.Gov, Megan J. Eddington

Graduate Thesis and Dissertation 2023-2024

ClinicalTrials.gov is a database designed to help clinical researchers make their research publicly available. The clinical trials registered on the database each include a brief summary, which is meant to be a short description that the public can easily understand. In September 2022, ClinicalTrials.gov published a "Plain Language Checklist for Lay Brief Summaries" on their website, which identifies plain language best practices intended to help investigators craft summaries that can be readily understood by the public. This thesis assesses the impact of the checklist on the language use in the brief summaries in the year following the checklist's publication. The …

Technical Communication Inclusionary Interventions Into Academic Spaces, Sam Clem

All Graduate Theses and Dissertations, Spring 1920 to Summer 2023

While many efforts have been made to make higher education in the US more equitable, there are still academic spaces in which some knowledges and some knowledge makers are marginalized. In this dissertation, I identify three such spaces: technical editing, graduate instructor training, and online academic research in trans communities. When editors make revisions based solely in American Standard English, as most editing practices and teaching are currently based, they risk marginalizing non-heritage speakers of English and speakers of various dialects of English, like African American Vernacular English. I suggest that by shifting our focus of editing from grammar policing …

Final Master's Portfolio, Alaina Brubaker

Master of Arts in English Plan II Graduate Projects

The following is my final portfolio for the Master of Arts in English with a specialization in Professional Writing and Rhetoric. It includes an analytical narrative and the three essays I revised to complete this portfolio. The narrative reflects on my academic journey, the three essays contained in the portfolio, and the skills that I learned through completing the MA program. The first essay, “Feminism, Rhetoric, History, and the Impact of Audience Assumptions in Sewing Machine Manuals,” investigates the intersection of feminism, rhetoric, and historical perspectives in technical communication by analyzing two sewing machine manuals that share a 102-year age …

Making A Case For Political Technical Communication (Pxtc), Ryan Cheek

English and Technical Communication Faculty Research & Creative Works

In This Article, I Argue that the Accelerated Adoption of Political Technology during the COVID-19 Pandemic Evinces Exigency for a Rhetorically Grounded Framework to Teach, Research, and Practice Political Technical Communication (PxTC) as a Sub-Discipline. as a Starting Point, I Use a Rhetorical Genre Studies Approach to Identify Political Social Actions that Separate Political Communication Technologies into Four Distinct Genres: Election, Electioneering, Constituent Services, and Punditry.

Developing Students' Rhetorical And Genre Awareness In First-Year Writing Classrooms, Arta Sejdiu

Masters Theses, 2020-current

While longitudinal research within the field of First-Year Writing (FYW) and rhetoric has contributed to the field’s understanding of transfer knowledge in FYW Classrooms, there has been less attention given to empirical research on prior knowledge and how we, as teachers, help students to become rhetorically aware. Both articles explore students' prior knowledge on rhetorical and genre awareness. The pilot studies were conducted in a First-Year Writing (FYW) classroom at James Madison University. By employing different teaching techniques and interventions, the author found out striking results on students' development on rhetorical and genre awareness.

Rhetoric Of Surrogacy: Re-Considering Agency Through Embodied Performance, Ann Kitalong-Will

Dissertations, Master's Theses and Master's Reports

Surrogacy as a medical practice goes back, in a practical sense, to 1988, when the court case, “In the Matter of Baby M, A Pseudonym for an Actual Person,” was tried in the Supreme Court of New Jersey. At the heart of the issue, was the question of who Baby M’s legally-recognized mother was in the relationship between the contracting parents and the woman who gestated and gave birth to Baby M. Using this case as a jumping off point, this dissertation traces a history of surrogacy as a global industry. This project explores rhetorical agency in the embodied performance …

Trans∗Vulnerability And Digital Research Ethics: A Qubit Ethical Analysis Of Transparency Activism, Avery C. Edenfield, Ryan Cheek, Sam Clem

English and Technical Communication Faculty Research & Creative Works

Trans communities across the United States are under assault. Researchers seeking to work with trans people and other multiply marginalized and underrepresented communities must attend to ethical research practices within the communities in which they participate. Digital research ethics is particularly murky with issues of embodiment, vulnerability, and unclear IRB guidance. Comparing two transparency activist organizations-Wikileaks and DDoSecrets-we introduce "qubit ethics," a trans material, trans-corporeal ethics of care as praxis within vulnerable online communities. We then demonstrate how this unique approach to research design allows for the complex entanglements that is trans life, particularly digital life. Finally, we present clear …

Chinese Women’S Reproductive Justice And Digital Technologies, Hua Wang

Dissertations, Master's Theses and Master's Reports

It is well known that China has implemented a Family Planning policy. Chinese women have limited options in reproduction, and their agency is constrained by the government, the medical institutions, and the traditional Chinese patriarchal and biased culture. By utilizing rhetorical analysis as a primary methodology with a focus on rhetorical agency, this dissertation analyzes two cases where digital technologies such as social media and apps facilitate users’ rhetorical agency to counter instances of reproductive injustice. First, I focus on China’s most popular pregnancy and mothering app, Babytree, to examine how the app rhetorically positions its users to enable empowerment …

Final Master's Portfolio, Quinn Mcadam

Master of Arts in English Plan II Graduate Projects

This portfolio demonstrates exploration of technical communication through the research lenses of the automotive industry and the beauty industry, as well as through direct experience with both technical editing and technical writing. It exemplifies how technical communication contributes to the everyday lives of people worldwide, and how it can constantly be improved moving forward in everyday situations. With two research essays and two practical projects, this portfolio demonstrates the current climate of technical communication: a balance between academics and practitioners. In a time when technical communication is still new, there is much exploration to be done, and this collection of …

User Experience As A Rhetorical Medium: User At The Intersection Of Audience, Reader And Actor, Áine Doyle

English Honors Theses

The goal of this project is to demonstrate how digital interfaces are bodies of visual language that can be “close-read” and interpreted critically, just like any other traditional text; digital user interfaces, like poetry and novels, have form and content that complement and shape the meaning and interpretation of the other. It is meant to encourage academic discussions about digital interfaces to go beyond whether social media is “good” or “bad” to how digital interfaces are structured, why they are structured the way they are, and what effects these structures have on the way they communicate information and content to …

Thomas Kent's Paralogic Rhetoric As A Framework For Analyzing Corporate Social Responsibility Discourse, Donald E. Penner

English Department Theses

Corporate social responsibility (CSR) scholarship increasingly uses rhetorical theory as a method for analyzing contested meaning between communicants. However, the classical and social constructivist rhetorical theories typically used for analysis do not address the primary cause of contested meaning – relativism. Conversely, such theories often contribute to a dualistic worldview by utilizing internally imagined conceptual schemes for analyzing texts. This thesis proposes Thomas Kent’s paralogic rhetorical theory as an alternative method of analyzing CSR texts, and focuses on three common areas typically utilized in rhetorical analyses of CSR texts: text reception, the rhetorical situation, and genre. Where paradigmatic rhetorical theories …

An Interview With Dr. J. Fred Reynolds—Preview To His Essay “A Short History Of Mental Health Rhetoric Research (Mhrr)”, Fred Reynolds, Cathryn Molloy

Rhetoric of Health & Medicine

An Interview with Dr. J. Fred Reynolds—Preview to his Essay “A Short History of Mental Health Rhetoric Research (MHRR)”

Business Communication For Success - Gvsu Edition, Unnamed Author, Mark Schaub, Jenniffer Eckert, Anessa Fehsenfeld, Rhonda R. Hoffman, Adam Krusniak, Tami Mccoy, Rachel Jean Norman, Julian Toscano

Open Textbooks

About the GVSU Edition

This text is an adaption of Business Communication for Success, an open textbook produced by the University of Minnesota Libraries Publishing in 2015.

Chapters 9, 18, and 20 of Business Communication for Success: GVSU Edition were revised and rewritten by student authors in 2017, as part of a course in the Writing Department at Grand Valley State University. All other chapters retain the content and formatting of previous editions.

Note about the 2015 edition:

The edition produced by the University of Minnesota Libraries Publishing University of Minnesota Libraries Publishing was itself adapted from a work …

Reflections In Passion And Progress: Blending Vision, Resilience, And Evolution As A Writer And Scholar Of The English Language, Elizabeth Scoville

Master of Arts in English Plan II Graduate Projects

The following is a final master's degree portfolio of revised graduate work in English composition. Consisting of four projects, this portfolio highlights research, theory, and applications in multidisciplinary writing, visual argumentation, linguistics pedagogy, and professional editing. The pieces within reflect significant growth and adaptation in the field of English comprehension and writing, where successful compositions walk hand-in-hand with innovation, audience acknowledgement, and the willingness to change as language ebbs and flows with the passage of time.

Storytelling Failure In The Vale Of Leven: How A Bacterial Outbreak Became A Wicked Problem, Kyle P. Vealey

Open Access Dissertations

This dissertation examines the rhetorical work of a public inquiry investigation into an outbreak of Clostridium Difficile at the Vale of Leven Hospital in West Dunbartonshire, Scotland that resulted in 143 cases of infection and the tragic deaths of 34 patients. In light of these deaths and subsequent protests from local citizens, the National Health Service (NHS) Scotland launched a public inquiry in 2009 to investigate the events precipitating the outbreak. Extending rhetoric and technical communication’s sustained engagement with post-accident reports, this study explores how citizens and government officials accounted for the causes, boundaries, and impact of the outbreak. Specifically, …

Establishing A Department Wiki To Construct Knowledge And Community In A University Setting, Jasmine Chanel Williams

Theses and Dissertations

To navigate graduate school, students rely on a social network from instructors to peers, this network is not omnipresent. In a nontraditional university setting, synchronous physical meetings can disrupt social engagement. At a commuter campus like the University of Arkansas at Little Rock (UALR), the Professional and Technical Writing (PTW) MA students need an accessible, online community enabling asynchronous collaboration to improve understanding of important theoretical concepts in rhetoric. The web 2.0 technology, wiki, is a knowledge management tool and social software that may aid students in understanding rhetoric. Because there is not currently a rhetoric wiki available, one must …

The State Of The Anti-Union Address: A Rhetorical Critique Of Select Service Worker Training Methods, Richard Ries

Electronic Theses and Dissertations

This is an interdisciplinary master's level thesis that explores links among technical writing, training manuals, surveillance, and anti-union rhetoric used with service workers in select American chains and franchises. Brief histories are provided, including those of technical writing, the rise of unions in America, and how technical writing became inextricably linked with labor. A major shift occurred in the 20th century when workers began interacting less with products and more with the public. The research focuses on training manuals, techniques, and rehearsed dialogues of McDonald's, Wal-Mart, Starbucks, Whole Foods, Panera, and Publix, though similar organizations are referenced. Service worker language, …

E-Portfolios And Digital Identities Using E-Portfolios To Examine Issues In Technical Communication, Jane E. Moody

Electronic Theses and Dissertations

Technical writing teachers have always struggled with understanding how to best deal with pedagogical issues including rapidly changing technology, audience construction, and transposing an academic ethos into a professional one. The expanding online world complicates these issues by increasing the pace of digital change, making the potential audience both more diffuse and more remote, and creating a more complex online rhetorical situation. E-portfolios provide a vivid way to examine this complex technological situation, and in this study, the author examines four cases of students creating online portfolios in a technical communication classroom. The author looks at both their e-portfolio process …

Policing Miscarriage: Infertility Blogging, Rhetorical Enclaves, And The Case Of House Bill 1677, Clancy Ratliff

Faculty Publications

No abstract provided.

From Textbooks To Safety Briefings: Helping Technical Writers Negotiate Complex Rhetorical Situations, Brian Blackburne

Electronic Theses and Dissertations

In this dissertation, I analyze the organizational and political constraints that technical writers encounter when dealing with complex rhetorical situations, particularly within risk-management discourse. I ground my research in case studies of safety briefings that airlines provide to their passengers because these important documents have long been regarded as ineffective, yet they ve gone largely unchanged in the last 20 years. Airlines are required to produce these safety briefings, which must satisfy multiple audiences, such as corporate executives, federal safety inspectors, flight attendants, and passengers. Because space and time are limited when presenting safety information to passengers, the technical writers …

Using A Civil Procedure Exam Question To Teach Persuasion, Sophie M. Sparrow

Law Faculty Scholarship

Studies show that learners master new material more effectively when it builds upon what they already know. By revisiting assignments from a previous semester, students can focus their efforts on persuading, rather than learning new doctrine or facts. Turning a predictive discussion into a persuasive argument demonstrates that making an argument requires the same rigorous thinking as predicting a result. One way to do this is to assign students to write an argument based on their fall Civil Procedure exam.