Technical and Professional Writing Commons^™

Empowering The User Through Inclusive Technical Writing, Robert Enriquez

English Theses & Dissertations

This thesis examines the issues in technical writing due to a disconnect between writer and reader/user. I am basing this study on my real-life job. I am a manager at a well-known sneaker retailer. In August 2024, there was a Workforce Management (WFM) software that the sneaker retailer launched in the retail stores. The WFM itself was glitched and unfinished. Not much disclaimer, training or preparation was given other than these procedural documents the sneaker retailer gave. If all the store managers had to depend on was technical documentation to prepare for this already glitched WFM, then I argue there …

"What A Good Opr Looks Like": How Air Force Officers Learn To Write Performance Evaluations Without Formal Training, Joanna Kristen Dytuco Kohlhepp

English Theses & Dissertations

Every year, Air Force officers receive an Officer Performance Report (OPR) from their supervisory chain of commands. Air Force regulations state that officers should not write the content for their own reports; however, this is not what occurs in practice as “Ratees” usually compose their own evaluations. At the time of writing, the Air Force has not established a service-wide training or education program to teach officers how to compose these complex and career-altering documents, leaving Ratees to figure out how to navigate the genre’s unique conventions for themselves.

This dissertation examines what rhetorical knowledge Air Force officers must possess …

Living Our Principles: Designing An Accessible And Inclusive Virtual Conference, Theresa Evans, Kevin E. Depew, Amy Cicchino, Cat Mahaffey

English Faculty Publications

The articles highlights the Global Society of Online Literacy Educators' (GSOLE) innovative approach to virtual conferences, emphasizing their role in fostering professional development in online literacy education. Topics include GSOLE's strategies for engaging worldwide educators across time zones, its commitment to accessibility and anti-racist practices, and efforts to lower costs to include underrepresented and underserved teachers, tutors, and administrators.

A Case Study Using The Transparency Framework And Artificial Intelligence To Promote Effective Writing And Student Success In A Writing-Intensive Course, Elizabeth A. Brown, Maria Kronenburg, Ashlee Steeley, Diana Tagbor

Health Behavior, Policy & Management Faculty Publications

Program evaluation data suggest that undergraduate students struggle with writing in a clear and concise manner and appropriately citing. Faculty implemented the plan-do study-act cycle to pilot the Transparency in Learning and Teaching (TILT) project framework and to explore the use of artificial intelligence (AI) and discuss approaches to using AI, along with the TILT framework, in a writing-intensive course to identify the pros and cons of using ChatGPT in an online classroom. The TILT framework reinforces adult learning by helping students clearly understand the assignment's purpose and establish a clear relationship between assignment and students' professional lives. Faculty encouraged …

Data Security In The Apple Ecosystem: An Evaluation, Kayrene Woods

Cybersecurity Undergraduate Research Showcase

This study provides a comprehensive evaluation of data security within the Apple ecosystem, focusing on the company’s privacy policies, user perceptions, and the effectiveness of its App Store review processes. Employing an interdisciplinary methodology, the research examines Apple’s commitment to data protection, emphasizing transparency and user trust. A survey of user experiences revealed varying levels of engagement and understanding of Apple’s privacy practices, with only 32.8% of respondents having read the Privacy Policy and mixed opinions on its clarity. Additionally, concerns persist about third-party app security, with 39.7% of users expressing apprehension and skepticism about Apple’s App Store review process. …

Game Of Floods: Water Is Coming, Lily Daniels, Andrew Lindgren, Michael Neczyporuk, Madison Perry

Undergraduate Research Symposium

Through user experience testing and observation of player interactions, we examined the potential for a game to serve as a vehicle for risk communication and knowledge transmission. Our subject of study, Game of Floods, is a role-playing tabletop simulation game with the goal of educating participants on the threats climate change poses to coastal cities, with a specific focus on the drastic implications of sea level rise and increased rainfall. This game was originally designed by city planners in Marin County, California as a tool for public outreach regarding sea level rise adaptations (including, but not limited to seawalls, levees, …

An Integrated Curriculum For Technical Writing In Higher Education In China, Feifei Zhong, Gene Hou

Mechanical & Aerospace Engineering Faculty Publications

This study aims to develop an effective curriculum plan to improve technical writing in higher education in China. The paper first investigated the deficiency in the curriculum design in China for English technical writing by comparing the required courses offered in Southwest Jiaotong University (SWJTU) in China with those in Old Dominion University (ODU) in US. Questionnaires and interviews were then conducted among studying abroad Chinese students, visiting scholars, English as Second Language (ESL) instructors as well as engineering professors. The collected data revealed that the oversea Chinese students were struggled more with higher order concerns in writing than lower …

Low-Stakes, Reflective Writing: Moving Students Into Their Professional Fields, Joyce Neff, Garrett J. Mcauliffe, Carl Whithaus, Nial P. Quinlan

English Faculty Publications

This study examines low-stakes, written commentaries from a graduate counseling course to better understand the role writing plays in the transition from being a student to becoming a professional practitioner. The cross disciplinary research team used methods from Grounded Theory to analyze 60 commentaries and found that: (1) low-stakes, reflective writing revealed changes in self-awareness from Situational Self-Knowledge to Pattern Self-Knowledge (Weinstein & Alschuler, 1985); (2) low-stakes writing provided evidence of students connecting personally to learning and then connecting learning to professional practice; and (3) low-stakes writing encouraged the instructor to make mid-course adjustments to his teaching methods. This study …

Document Design And Emergency Management Plans, Emily Elizabeth Price

English Theses & Dissertations

Document design is a hybrid field of study that emerged &om both graphic design and professional writing. Emergency management planning occurs at all levels of government and documents processes, procedures and responsibilities of responding agencies to a disaster situation. An examination of the rhetorical elements of audience, context and purpose enables application of appropriate document design in any type of document, including emergency management plans, because the rhetorical situation of a document helps to determine appropriate design cues appropriate for the specific audience, context or purpose of that specific document.

Through relevant research into document design theory and practice, currently …

Understanding Collaborative Writing Of Technical Proposals With A Process/Product Model, Frank Joseph Greco

Engineering Management & Systems Engineering Theses & Dissertations

Group work creates concerns with respect to performance, collaboration, and conflict management. Writing technical proposals creates appropriate settings for gaining insight into work group efficiencies and project conflict. The research involved different work groups preparing responses to Federal Government solicitations. A proposed Process/Product model was applied to create a new framework and perception of the technical proposal development effort. There exists a rich dialectic between the forces of Process, (how the effort is accomplished), and, Product, (what the effort will produce.) The investigation attempted to learn if the P/P model provides explanations for project conflict during technical collaborative writing.

The …

From Aristotle To Ibm: Classical Rhetoric And The Teaching Of Technical Writing, Kathleen S. Scharf

English Theses & Dissertations

Over the past two decades, industry has placed increasing demands on higher education to produce students who can quickly adapt to a variety of writing situations. However, due to the relatively recent birth of technical writing as an academic discipline, technical-writing teachers tend to lack solid foundations on which to build their curricula. In their search for theoretical guidance, many teachers are turning to the classical rhetorical theories of Plato and Aristotle. Typically, teachers are applying Aristotle's notions of invention, arrangement, and style to the teaching of technical writing. Unfortunately, their approach tends to truncate Aristotle's five-canon system by deleting …