Lesbian, Gay, Bisexual, and Transgender Studies Commons^™

Mind The Service Gap: Lgbt+ Customers' Hospitality Experience, Heejung (Cheyenne) Ro

Rosen Research Review

Hospitality managers could be missing out by not paying enough attention to lesbian, gay, bisexual, and transgender (LBGT+) guests. New research by Associate Professor Heejung Ro, UCF Rosen College of Hospitality Management, looks at this growing and valuable customer segment, and studies how sexual minority guests perceive they are welcomed by hospitality staff. In one of the first studies of its kind, Dr. Ro finds that delivering the right service experience is about more than just flying the rainbow flag.

The Impact Of Lgbt Friendliness On Sexual Minority Travelers Perceptions, Heejung Ro

Rosen Research Review

There is a rise in niche travel for the LGBT (lesbian, gay, bisexual and transgender) community. However, few studies have investigated how the hotel industry can best appeal to these customers. At UCF Rosen College of Hospitality Management, Dr. Heejung Ro has undertaken the first study focusing on how LGBT friendliness and the attitudes of service employees may impact upon LGBT customers' perceptions and future intentions. While the findings revealed these two factors are regarded independently, it is important that hotels signal LGBT friendliness, as well as ensuring these travelers are treated respectfully.

Decision-Making And Christianity: Black Queer Women's Mental Health, Deborah Coffy

Honors Undergraduate Theses

This study investigated how Christianity affects Black queer women's decision-making regarding seeking mental health services. Those who felt they met the inclusion criteria completed a Basic Demographic Survey. After vetting these individuals, eleven female participants—who are both Black and queer—were asked to participate in an individual semi-structured qualitative interview. The interview focused on one's journey with mental health, societal and relationship influences, Black and LGBTQ+ identity, influences from conservative, traditional, or mainstream Christianity, and sense of self. Although Christianity may not have directly impacted most of the women in this study to seek mental health services, Christianity did have an …

Before They Could Be Saved: Aids Voices Before Protease Inhibitors, Julian J. Willis

Honors Undergraduate Theses

The intent of this thesis is to explore writing during the start of the AIDS epidemic in the U.S. States. This time period encompasses the early 1980s to mid-1990s before Protease Inhibitors were FDA approved which was the medical breakthrough drug that helped turn an HIV diagnosis from a death sentence to a chronic condition. This thesis will be an examination of three themes: “Gay White Cis Male Experience of HIV/AIDS”,” Marginalized Identity Experience of HIV/AIDS” and an exploration of two plays written during the height of the AIDS epidemic that were later turned into HBO productions: The Normal Heart …

Healthcare Access And Experiences Among Transgender University Students, Micah Reisner

Honors Undergraduate Theses

Background

As transgender identification rises in younger generations, it is imperative that colleges and universities account for the health and wellbeing of this growing subset of the student body. Previous research indicates that transgender populations experience unique barriers to accessing healthcare, including socioeconomic barriers and a lack of healthcare providers experienced in transgender medicine. These barriers contribute to low rates of healthcare utilization and significant health disparities in transgender populations.

Methods

A community health assessment of transgender and gender-nonconforming (TGNC) students at the University of Central Florida was conducted in order to assess: (1) students' access to and experiences with …