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Articles 151 - 180 of 30134

Full-Text Articles in Arts and Humanities

Navigating Ethics-Informed Methods At The Intersection Of Design And Philosophy Of Technology, Deger Ozkaramanli, Merlijn Smits, Maaike Harbers, Gabriele Ferri, Michael Nagenborg, Ibo Van De Poel Jun 2024

Navigating Ethics-Informed Methods At The Intersection Of Design And Philosophy Of Technology, Deger Ozkaramanli, Merlijn Smits, Maaike Harbers, Gabriele Ferri, Michael Nagenborg, Ibo Van De Poel

DRS Biennial Conference Series

The idea that technologies influence society—both positively and negatively—is not new. This is mainly the terrain of the philosophy and the ethics of technology research. Similarly, design research aims to help create new technologies in line with individual, social, and societal needs and values. Against this backdrop, it seems essential to expose relations between design and philosophy of technology research, particularly from a methodological perspective. The main goal of this paper is to suggest a preliminary overview of methods and approaches that can inspire and inform interdisciplinary collaboration and, with that, systematic engagement with ethics in design processes. Through interdisciplinary …


The Heritage Language And Graphic Landscape Of London's Chinatown, Robert George Harland, Angelina Hang Pan, Alison Barnes Jun 2024

The Heritage Language And Graphic Landscape Of London's Chinatown, Robert George Harland, Angelina Hang Pan, Alison Barnes

DRS Biennial Conference Series

The preservation of minority heritage through language is widely recognised as an important means for safeguarding ethnic identity within multicultural settings. This paper investigates the visibility of "heritage language" through the lens of graphic heritage within the distinctive ethnic enclave of London's Chinatown. Located in the City of Westminster, Chinese identity is officially designated on street nameplates that demarcate geographic boundaries as well as depict a shift in the cultural influence of this migrant community. In this study, the visual analysis of 209 retail signs displays 313 instances of language. The research findings indicate the extent of retention of heritage …


Indicators For Evaluating Service Design Inclusivity In The Healthcare Sector: A Review Of The Literature, Marco Petazzoni, Sabrina Bresciani Jun 2024

Indicators For Evaluating Service Design Inclusivity In The Healthcare Sector: A Review Of The Literature, Marco Petazzoni, Sabrina Bresciani

DRS Biennial Conference Series

To foster a culture of inclusive care and patients-centred solutions in the healthcare sector, being able to assess the inclusivity of services is an essential step for enhancing the design and improvement of services. What are the key indicators of inclusive service design in the healthcare sector? Based on insights from the field of the built environment, a thematic analysis of the literature on service design in the context of healthcare, psychology, and public service design is conducted. Indicators extracted from the literature are structured into four categories: physical, sensorial, cognitive, and psycho-social, and according to two phases: service design …


Design For ‘Extraordinary’ Well-Being: An Interpretive Phenomenological Analysis To Understand The ‘Lived Experience’ Of Women Living With A ‘Dys-Appearing’ Body Through Materials, Lisa Shawgi Jun 2024

Design For ‘Extraordinary’ Well-Being: An Interpretive Phenomenological Analysis To Understand The ‘Lived Experience’ Of Women Living With A ‘Dys-Appearing’ Body Through Materials, Lisa Shawgi

DRS Biennial Conference Series

This paper sets out to view disability from a medical construct to a multi-faceted approach, considering biological, psychological and social factors. This helps us understand the need for a phenomenological approach to address disability from a ‘lived’ perspective, acknowledging the personal experiential dimension. A perspective this research adopts to underpin an argument that aesthetics from a cultural perspective plays a role in ‘Extraordinary’ wellbeing, as the study explores how the condition Raynaud’s shapes a ‘dys-appearing’ body through material experience. This paper presents research that investigates how women living with Raynaud’s negotiate their impairment through the mediums of clothing and fashion. …


An Llm-Based Concept Generation Method For Solution-Driven Bio-Inspired Design, Liuqing Chen, Zebin Cai, Wengteng Cheang, Lingyun Sun, Peter Childs, Haoyu Zuo Jun 2024

An Llm-Based Concept Generation Method For Solution-Driven Bio-Inspired Design, Liuqing Chen, Zebin Cai, Wengteng Cheang, Lingyun Sun, Peter Childs, Haoyu Zuo

DRS Biennial Conference Series

Bio-inspired design (BID) is a design methodology that employs biological analogies for engineering design, encompassing problem-driven and solution-driven BID. Solution-driven BID starts with knowledge of a specific biological system for technical design. Despite the proven benefits of solution-driven BID, the gap between biological solutions and engineering problems hinders its effective application, with designers frequently encountering misaligned problem-solution pairs and facing multidisciplinary knowledge gaps in the analogical transfer process. Therefore, this research proposes a large language model (LLM)-based concept generation method, designed to automatically search for problems, transfer biological analogy, and generate solution-driven BID concepts in the form of natural language. …


Transformational Practices; Aligning Governance And Design., Fernando Galdon, Ashley Hall Jun 2024

Transformational Practices; Aligning Governance And Design., Fernando Galdon, Ashley Hall

DRS Biennial Conference Series

This paper introduces the concept of ‘Transformational Practises’ as a prospective design-led integrative space to conduct multidisciplinary research aiming at ex-ceptionally innovative and/or unconventional research aiming for a high trans-formational impact. Based on a range of selected examples, the authors underpin the fundamental principles of this new framework to propose a criteria to assess prospective and multidisciplinary design-led transformations. In the process, it places design as a distinctive and fundamental activity to develop transforma-tional impact in research that aligns the applied arts (arts and design), with the prospective sciences (e.g., AI and synthetic biology), and prospective sociology (e.g., economics and …


Creative Workspaces And Designer Metacognition: A Framework, Measures, And Interventions, Chris Mcteague, Katja Thoring Jun 2024

Creative Workspaces And Designer Metacognition: A Framework, Measures, And Interventions, Chris Mcteague, Katja Thoring

DRS Biennial Conference Series

Well-designed workspaces have the potential to enhance a designer’s creativity if the designer knows how to make effective use of that space. ‘Metacognition’ refers to the monitoring and control of one’s thought process and could provide a theoretical basis for understanding designer-environment interactions. However, there is a lack of theory at the intersection of metacognition and workspaces. Here, we adapt Lebuda and Benedek’s Systematic Framework of Creative Metacognition to the topic of designers and creative spaces. Using this framework and empirical research about creative metacognition, we (i) identify two roles for metacognitive processing in the context of creative spaces, (ii) …


Reframing Design Maturity: A New Perspective On The Development Of Design In Public Organizations, Geert Brinkman, Ahmee Kim Jun 2024

Reframing Design Maturity: A New Perspective On The Development Of Design In Public Organizations, Geert Brinkman, Ahmee Kim

DRS Biennial Conference Series

Although design is a core activity of public organizations, the dominant perspective to this day is that public organizations are void of design. Existing design maturity models based on this perspective thus do not reflect, nor do justice to the practice of design in public organizations. In this conceptual paper we therefore propose to reframe design maturity as a matter of versatility and alignment - i.e. as an organization’s ability to tailor their design activities to the different design tasks it faces, while establishing productive interactions with other concurrent design activities. This offers a new perspective on how design can …


Cultural Transition By Digital Technologies: Invasion Or Empowerment?, Zhiming Liu, Han Sun, Zhijun Peng, Zhenyun Duan, Deng Pan Jun 2024

Cultural Transition By Digital Technologies: Invasion Or Empowerment?, Zhiming Liu, Han Sun, Zhijun Peng, Zhenyun Duan, Deng Pan

DRS Biennial Conference Series

With the growing influence of digital transformation on global communities, critically examining the interaction between digital technologies and traditional cultures is becoming more pressing, especially in minority groups. This paper explores the complex relationships between digital technologies and cultural landscape in Eastern Tibet based on a 34-day ethnography study by photographic materials from 28 counties and cities. Through looking into these visual materials, also including observations and interviews, the tension surrounding commercialization, public relations, creative expressions, and the environment are uncovered. We discuss the unintended and pervasive consequences of modernization, including cultural homogenization and the rise of individualism, imagining possible …


Power Signifiers: The Subtle Forms Of Power In Design Practice With Marginalized Craft Communities, Seher Tabasum Mirza Jun 2024

Power Signifiers: The Subtle Forms Of Power In Design Practice With Marginalized Craft Communities, Seher Tabasum Mirza

DRS Biennial Conference Series

This paper discusses how craft practice may offer empowerment strategies for critically reflective spaces, that allow for social transformation, using the case of traditional textile communities of women in rural Pakistan where development opportunities are limited. It uses the reflective practice of its design researcher, to explore established power relations, and search for new dialogues that build meaningful relationships for creating new forms of power in interrelated social, development and design contexts. This practice-based discussion contends with the embedded layers of power arising from social constructs and those extending beyond. A combined methodology, ‘Power Signifiers’ is presented as a critically …


Ai Art Perceptions With Genframe – An Image Generating Picture Frame, Peter Kun, Matthias Freiberger, Anders Sundnes Løvlie, Sebastian Risi Jun 2024

Ai Art Perceptions With Genframe – An Image Generating Picture Frame, Peter Kun, Matthias Freiberger, Anders Sundnes Løvlie, Sebastian Risi

DRS Biennial Conference Series

Image-generation models are changing how we express ourselves in visual art. However, what people think of AI-generated art is still largely unexplored, especially compared to traditional art. In this paper, we present the design of an interactive research product, GenFrame – an image-generating picture frame that appears as a traditional painting but offers the viewer the agency to modify the depicted painting. In the current paper, we report on a study where we deployed the GenFrame in a traditional art museum and interviewed visitors about their views on AI art. When provoked by AI-generated art, people need more of the …


Exploring If Organisational Transformation Enhances Policy And Public Sector Innovation Labs Their Impact Potential: A Case Study On Zet, Jelske Van De Ven Jun 2024

Exploring If Organisational Transformation Enhances Policy And Public Sector Innovation Labs Their Impact Potential: A Case Study On Zet, Jelske Van De Ven

DRS Biennial Conference Series

As experimental spaces, design-led Policy and Public Sector Innovation labs employ design and participatory practices to help governments innovate. However, their short-lived nature is often detrimental to informing policy processes and government practices systematically. A year-long case study on Zet, a Dutch PPSI lab, including 29 interviews and 2 workshops, explored how organisational transformation from a government-enabled to an independently-run lab acts as a sustaining strategy. This article focuses on how Zet’s organisational transformation affected their potential to inform policy and government practice. Findings reveal that Zet started to prefer long-term client partnerships over short-term assignments. In addition, knowledge of …


Embodied Experience Of Exoskeletons, Emese Papp-Schmitt, Christian Wölfel, Jens Krzywinski Jun 2024

Embodied Experience Of Exoskeletons, Emese Papp-Schmitt, Christian Wölfel, Jens Krzywinski

DRS Biennial Conference Series

The significance of occupational exoskeletons is increasing, offering relief and improving well-being for physically demanding tasks. Existing adoption frame-works reveal crucial factors for development (like wearing comfort and task fit) and implementation (such as familiarization time and organizational perspective). How-ever, physical aspects are addressed primarily through ergonomics. As exoskeleton technology inherently involves the body, the user's perception and experience are tied to bodily experiences. Further research is needed to understand the human-exo-skeleton interaction comprehensively and explore how the user experience unfolds and how the exoskeleton's and user's characteristics influence each other. Our con-tribution, a conceptual framework leveraging established frameworks of …


Reimagining Temporality: Exploring The Intersection Of Time And Trauma In Design Research, Catherine Wieczorek, Laura Forlano Jun 2024

Reimagining Temporality: Exploring The Intersection Of Time And Trauma In Design Research, Catherine Wieczorek, Laura Forlano

DRS Biennial Conference Series

Time plays a central role in design research, influencing how people complete daily tasks, plan for the future, and interact with technology. Designers employ various methods, such as journey maps, diary studies, temporal probes, and storytelling, to articulate their conceptualizations of time. They use time to ground findings and envision future possibilities through tools like systems maps and the futures cone. This paper critically examines the use of time-based techniques in design research, highlighting their limitations and capabilities. It explores the intersection of time and trauma, acknowledging trauma's impact on an individual's perception and experience of time. The paper advocates …


Designing From The Plants' Perspective. A Field Case Study In Urban Forest Of “La Goccia”, Francesco Vergani, Fabio Di Liberto Jun 2024

Designing From The Plants' Perspective. A Field Case Study In Urban Forest Of “La Goccia”, Francesco Vergani, Fabio Di Liberto

DRS Biennial Conference Series

Designing by engaging more-than-human agents such as plants is a complex chal-lenge, as they have long been regarded as "ontologically inferior" resources pri-marily serving human needs. Emerging studies in the field of Plant Neurobiology are now breaking down knowledge barriers, gathering extraordinary data that recognize plant actions and behaviors guided by a distinct form of intelligence. Considering this breakthrough findings, this paper describes a 10-day workshop involving 52 international design students from Politecnico di Milano University that focused on experiencing plants in a former industrial area within the city borders. Through the years, this area has gone from desolation to …


Beyond Braiding: Transcending Artifact-Centered Conceptions Of Craft In Digital Fabrication, Nathaniel Elberfeld, Lavender Tessmer, Alexandra Waller Jun 2024

Beyond Braiding: Transcending Artifact-Centered Conceptions Of Craft In Digital Fabrication, Nathaniel Elberfeld, Lavender Tessmer, Alexandra Waller

DRS Biennial Conference Series

Craft traditions have motivated recent scholarship and projects by practices and pedagogies with diverse research agendas in digital fabrication. In this work, the technical complexity of a traditional craft is explored through a conceptual lens such as automation, software development, or knowledge encapsulation. Despite the varied research landscape, many of these projects focus on the craft artifact itself and disengage from the broader ecologies in which it is traditionally creat-ed. In this paper, we establish a positioning framework for craft-based digital work and introduce new terminology to define its theoretical boundaries and to disambiguate the increasingly crowded space of “digital …


Designing Sound For Public Spaces Through A Research-Creation Collaboration Framework, Valérian Fraisse, Marcelo Mortensen Wanderley, Nicolas Misdariis, Catherine Guastavino Jun 2024

Designing Sound For Public Spaces Through A Research-Creation Collaboration Framework, Valérian Fraisse, Marcelo Mortensen Wanderley, Nicolas Misdariis, Catherine Guastavino

DRS Biennial Conference Series

When designing a sound installation in public spaces, creators consider a wide range of factors related to the site where it will be deployed as part of the artistic statement. However, anticipating the impact of the sound installation on user experience is difficult in the absence of established methods to inform the design and evaluate the outcomes. Based on three case studies involving sound artists and soundscape researchers, we propose a research-creation collaboration framework through four stages: 1) field recordings of pre-existing sound environments; 2) diagnosis of pre-existing sound environments and public space usage; 3) sound installation prototyping in laboratory …


Strategy Design Of Ai-Generated Customization For Streetwear Fashion Brands Based On The Big Five Personality Test, Jiewen Lai, Xinyi Wang, Yuanli Yu Jun 2024

Strategy Design Of Ai-Generated Customization For Streetwear Fashion Brands Based On The Big Five Personality Test, Jiewen Lai, Xinyi Wang, Yuanli Yu

DRS Biennial Conference Series

This research aims to revolutionize streetwear fashion brands' customization services by incorporating the Big Five personality psychology test and AI-generated content (AIGC) technology. Focus group discussions with professionals and designers explored integrating AIGC technology into customization services. An analysis of 200 questionnaires examined consumers' preferences for visual styles and image types in customized streetwear fashion brands. An experimental test matched AI-generated elements with personality dimensions, leading to personalized AI image-generation rules. This research identifies personalized needs and favored design elements, develops rules for data visualization, and offers insights into utilizing AI technology for data visualization. It presents a fresh approach …


Sensemaking About Power In Anti-Oppressive Design Practice, Jessica Meharry Jun 2024

Sensemaking About Power In Anti-Oppressive Design Practice, Jessica Meharry

DRS Biennial Conference Series

The concept of power can be an effective discursive tool to wield when designing against oppression and designing for joy, desire, and flourishing. While power is a critical concept in oppression, it is underdeveloped in most design methods and practices. This paper makes the case that designers interested in social justice can explore dimensions of power to uncover and redirect bias and inequities in both design processes and outcomes. I summarize the conceptual debates about power's meaning and survey how designers are currently engaging with the concept. I then offer a loose anti-oppressive framework for sensemaking around power in professional …


Colombia-Brazil Dialogues. In Search Of A Latin American Epistemology For Design., Juan Mendoza-Collazos, María Astrid Rios Durán, Maria Cecilia Loschiavo Dos Santos Jun 2024

Colombia-Brazil Dialogues. In Search Of A Latin American Epistemology For Design., Juan Mendoza-Collazos, María Astrid Rios Durán, Maria Cecilia Loschiavo Dos Santos

DRS Biennial Conference Series

The construction of a situated epistemology for design was the key issue that emerged from the Colombian—Brazilian dialogue during the last Congress of Design Research held in Bogotá in 2023. Design from the South is the expression of a new epistemology. An epistemology in which the designing is oriented to social transformation, applying the ancestral knowledge in search of social equity and sustaina-bility, and paving the way to design justice. This article presents examples of the way in which this epistemology of design sprouts from the community itself. Designers are part of these communities. Therefore, the design activity here is …


Hand Postures: An Analysis Of Patterns In Novice Design Drawing, Jason O'Neill Germany, Kris Brauer Jun 2024

Hand Postures: An Analysis Of Patterns In Novice Design Drawing, Jason O'Neill Germany, Kris Brauer

DRS Biennial Conference Series

In the realm of design drawing, extensive research and professional expertise have been dedicated to identifying the techniques and specific methods employed by designers. However, limited knowledge has been captured as to the potential in-fluence of human biomechanics on the act of design drawing. This research en-deavors to scrutinize the specific hand postures adopted by a diverse group of de-signers, particularly those who are at the early stages of their design training, name-ly second-year design students. This exploration extends to investigating how these postures are influenced by prior exposure to design or art drawing instruction and, most crucially, how they …


Experiential Futures Through Immersive Design Fiction, Joshua Robin Mcveigh-Schultz Jun 2024

Experiential Futures Through Immersive Design Fiction, Joshua Robin Mcveigh-Schultz

DRS Biennial Conference Series

A key political challenge of addressing climate change has been that, despite its deep involvement with so many aspects of our society, its threat can at times feel abstracted from our daily lives— a gap futurists lament as the “experiential gulf” between our ability to imagine the future and our capacity to experience it. Immersive Design Fiction Experiences (IDFEs) use virtual reality as a way of bridging this experiential gulf by positioning participants as embodied subjects within a virtual storyworld. With IDFEs designers can explore a rich palette of experiential phenomena—such as speculative social rituals, embodied interactions with objects, and …


Design And Latin America: Exploring Materiality And Imaginary In Design Education, Pamela Marques, Manuela Andrade Abdala Jun 2024

Design And Latin America: Exploring Materiality And Imaginary In Design Education, Pamela Marques, Manuela Andrade Abdala

DRS Biennial Conference Series

This paper recounts the delivering of the course Design and Latin America: delinking and decolonizing, at University of Brasília. Such experience is in tune with the recent emergence of academic research on the imperativeness of addressing coloniality, and the need to sulear design practice in Latin America. Starting from a brief introduction to Latin American history and social thought, and from an understanding of design as the production of life, discussions were held on the potential of unconventional creativity for nurturing critical consciousness in the field, while acknowledging concrete and subjective power relations. For the development of virtual practical activities, …


"Small” Blended Practices In The Campus-Based Architectural Design Studio: Examining Student And Instructor Experiences And Pedagogical Implications, Manju Aishwarya Adikesavan Jun 2024

"Small” Blended Practices In The Campus-Based Architectural Design Studio: Examining Student And Instructor Experiences And Pedagogical Implications, Manju Aishwarya Adikesavan

DRS Biennial Conference Series

This paper reflects on the increasingly blended (online and in-person) nature of the traditional campus-based design studio and its pedagogical implications. Despite the widespread digitalization of learning and architectural design and construction practices and the post-COVID intensification of remote and hybrid operations, the architectural design studio is taught in predominantly in-person or campus-based mode. Post-COVID interviews of undergraduate and graduate students (N=27) and instructors (N=32) of US architecture programs indicate a continuing preference for in-person or campus-based studio teaching and learning to maximize tactile, social, and vicarious learning experiences. However, the participants also favored small but meaningful blending of online …


Prototyping As A Translational Practice Within Cross-Organizational B2b Service Innovation, Jaana Hyvärinen, Tuuli Mattelmäki Jun 2024

Prototyping As A Translational Practice Within Cross-Organizational B2b Service Innovation, Jaana Hyvärinen, Tuuli Mattelmäki

DRS Biennial Conference Series

This paper focuses on service prototyping in a global B2B technology company experimenting with the B2C market. We first establish the research framework with existing literature on service prototyping and then report a case in which service prototypes and prototyping approaches were used to contribute to different phases of a new service development project: a) discover and define, b) develop and deliver and c) implementation and rollout. We then reflect on the role of prototyping as a translational practice in facilitating cross-organizational collaboration and aligning and enhancing the commitment of various stakeholders. The first author, with a dual role of …


Cultivating Future-Oriented Responsibility In Design With Care, Irem Tekogul, Laura Forlano Jun 2024

Cultivating Future-Oriented Responsibility In Design With Care, Irem Tekogul, Laura Forlano

DRS Biennial Conference Series

Design futures -- as a subfield and as an approach -- responds directly to the precarity and uncertainty of our present. Within this context, the notion that "there will be no future" becomes the dominant vision. This paper argues that design, as a future-making praxis, should embrace ‘care’ to be able to respond to precarity. This paper draws on feminist care ethics and the concept of ‘matters of care’ to explore the theo-retical foundations for a care-informed approach to cultivate future-oriented respon-sibility in design. Care is situated, responsive and relational, and it resists reduction to step-by-step methods or toolkits. Thus, …


Should We Re-Frame Sustainable Interaction Design? Towards A More Holistic Sustainability “In Designing”, Nicola Besana Jun 2024

Should We Re-Frame Sustainable Interaction Design? Towards A More Holistic Sustainability “In Designing”, Nicola Besana

DRS Biennial Conference Series

This essay presents the findings of an exploratory literature review on the evo-lution of Sustainable Interaction Design (SID). Historically, SID has referred to Blevis’s principles of "sustainability through design", related to behavioural change, and "sustainability in design" with a predominant focus on environmental sustainability. However, a significant paradigm shift in the field urges to encompass a third "sustainability in designing" dimension, related more to the design process as emphasised by scholars, now offering methodological guidelines to create sustainable interactions. The study proposes an updated frame of SID starting from its first definitions. Secondly, if environmental sustainability remains crucial, it is …


Revealing User Tacit Knowledge: Generative-Image-Ai Helps Create Better Design Conversation, Wenhui He, Yi Xiao, Yu Xie Jun 2024

Revealing User Tacit Knowledge: Generative-Image-Ai Helps Create Better Design Conversation, Wenhui He, Yi Xiao, Yu Xie

DRS Biennial Conference Series

In new product development, engaging users in co-creation provides valuable opportunities for innovation by uncovering their latent needs. However, user knowledge is often tacit and difficult to express. This study considers Generative-Image-AI as a tool to facilitate communication between users and designers, and explores how it intervenes in the design process to facilitate meaningful design conversations. We proposed the conceptual design iteration process model for Generative-Image-AI intervention in the product conceptual design phase and conducted a workshop with six designer-user dyads. The results demonstrated the positive impact of Generative-Image-AI on design conversations by fostering continuous communication, expanding possibilities, and encouraging …


Toward Mutual Understanding: Constructing The Designer-Developer Collaboration In Designing Gesture Interaction, Yijing Yang, Wei Wang, Jun Zhang, Qi Chen, Le Du Jun 2024

Toward Mutual Understanding: Constructing The Designer-Developer Collaboration In Designing Gesture Interaction, Yijing Yang, Wei Wang, Jun Zhang, Qi Chen, Le Du

DRS Biennial Conference Series

In design-driven research and development projects, one of the biggest challenges is to make the different roles speak the same language. In this paper, along with a real project concerning the UX enhancement of smartphone touch-based gestures, we found designers and developers possessed their familiar skills and tools, but lacked understanding of each other's work, especially when designers encountered developers' work. Therefore, we propose the 5Fs model, elucidating how touch-based gesture interaction is constructed through different roles' involvement. The 5Fs layer was identified, relating work content to UX, including Hardware Feature, Coding Frame, Function Matching, Visual Feedforward, and Modal Feedback. …


Designing New Phygital Service Experiences For Hospitality, Päivi Hanni-Vaara, Minni Haanpää, Satu Miettinen Jun 2024

Designing New Phygital Service Experiences For Hospitality, Päivi Hanni-Vaara, Minni Haanpää, Satu Miettinen

DRS Biennial Conference Series

This qualitative case study explores the blending of physical and digital as phygital experience at the Rovaniemi Local Heritage Museum in the very specific context of periferal Arctic Lapland. The case study builds on participatory design and provides findings and discussions on how to utilize mobile head-mounted eye tracking sensor technology and empathy map as methods in researching phygital customer experiences during the tourism customer journeys in peripheral, remotely situated micro and small-scale organisations. The findings provide tourism, service and experience design researchers, developers, and service providers with relevant information about the future challenge of phygital touchpoint design. The case …