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From Crisis To Transformation: The Role Of Creative Practices In Organisational Transitions, Milad Hajiamiri, Giulia Calabretta, Peter Lloyd, Fatma Korkut Jun 2024

From Crisis To Transformation: The Role Of Creative Practices In Organisational Transitions, Milad Hajiamiri, Giulia Calabretta, Peter Lloyd, Fatma Korkut

DRS Biennial Conference Series

Organizational transitions can evoke a range of reactions and emotions among employees, departments, stakeholders, and leaders. To effectively manage the transition, it is crucial to comprehend how organizations experience and design change to navigate the various challenges of the transition process. This study investigates how changes in the working environment of the catering staff of a convention centre in the Netherlands led to the formation of a close-knit community that not only embraced the change but also developed innovative approaches for addressing local and social challenges. We draw on interviews with 16 individuals from the organization and use social practice …

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This Class Isn’T Designed For Me: Recognizing Ableist Trends In Design Education, And Redesigning For An Inclusive And Sustainable Future, Sourojit Ghosh, Sarah Coppola Jun 2024

This Class Isn’T Designed For Me: Recognizing Ableist Trends In Design Education, And Redesigning For An Inclusive And Sustainable Future, Sourojit Ghosh, Sarah Coppola

DRS Biennial Conference Series

Traditional and currently-prevalent pedagogies of design perpetuate ableist and exclusionary notions of what it means to be a designer. In this paper, we trace such historically exclusionary norms of design education, and highlight modern-day instances from our own experiences as design educators in such epistemologies. Towards imagining a more inclusive and sustainable future of design education, we present three case studies from our own experience as design educators in redesigning course experiences for blind and low-vision (BLV), deaf and hard-of-hearing (DHH) students, and students with other disabilities. In documenting successful and unsuccessful practices, we imagine what a pedagogy of care …

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The Future Of Digital Care_Drafting Design Spaces, Venere Ferraro, Carmen Bruno, Silvia Maria Gramegna Jun 2024

The Future Of Digital Care_Drafting Design Spaces, Venere Ferraro, Carmen Bruno, Silvia Maria Gramegna

DRS Biennial Conference Series

The paper presents the findings of a scoping review to explore the key themes within the digital care domain. The study not only encompasses the research methodology employed, which adheres to established guidelines for scoping reviews—research questions, screening, data charting, and visualization—but also explores the principal themes that emerged in the field of digital care. These themes include Distributed Care, Self-Care, and Health Booster Technologies, each of which is expounded upon in detail. The paper emphasizes how digital technologies, such as mobile applications, wearable devices, and IoT systems, have the potential to reshape the care paradigm by improving and enhancing …

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Counterism And Trust; From Critical To Tactical Design, Fernando Galdon Jun 2024

Counterism And Trust; From Critical To Tactical Design, Fernando Galdon

DRS Biennial Conference Series

In this paper we explore the emerging qualities of Counteristic Design practises as they depart from Discursive models. In this process, Counterism is under-pinned as an emerging field of study that seeks to design trust. Counterism offers a way of resistance by creating systems of autonomy, accountability and repara-tion that values difference and creativity. The two projects analysed vary in ap-proach, with some developing new methods by incorporating new technologies, while others reimagine existing methods. These approaches can offer interesting ways towards a new future for citizens at the intersection of social justice, and technology. Counteristic practises operate within the …

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A Systematic Review Of People-Centred Healthcare Services For People With Arthritis, Yaohan Xing, Mersha Aftab, Joanne Brooke Jun 2024

A Systematic Review Of People-Centred Healthcare Services For People With Arthritis, Yaohan Xing, Mersha Aftab, Joanne Brooke

DRS Biennial Conference Series

The aim of this paper is to explore the practice of people-centred design using design thinking in healthcare for people with arthritis. People-centred design has significantly progressed in the healthcare industry, including the management of arthritis. This paper reports a systematic review following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) Framework. It explores the research and practice in the person-centred design of healthcare services for people with arthritis. Six databases were searched: Scopus, Web of Science, Medline, PubMed, Psych info, and Cinahl. Inclusion criteria included service for the management of arthritis, written in English and published between …

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Impacting Literacy Through The Power Of A Font: Design Research For Inclusive Reading Experiences, Reneé Seward, Allison Breit, Jennifer Keelor, Jenny Halovick, Nancy Creaghead, Oscar Fernández, Akshat Srivastava, Frida Medrano, Spencer Roberts, Shannon Healey, James Plattner, Lepa Juju Stojanovic Jun 2024

Impacting Literacy Through The Power Of A Font: Design Research For Inclusive Reading Experiences, Reneé Seward, Allison Breit, Jennifer Keelor, Jenny Halovick, Nancy Creaghead, Oscar Fernández, Akshat Srivastava, Frida Medrano, Spencer Roberts, Shannon Healey, James Plattner, Lepa Juju Stojanovic

DRS Biennial Conference Series

Struggling with reading can feel like navigating an endless maze of confusion and frustration for some people. It can weigh heavily on their minds, fostering a sense of inadequacy, isolation, and fear of judgment by others. In the United States, a significant portion of both young and older individuals face these challenges, with statistics showing that 37% of fourth graders and 30% of eighth graders read below basic levels. This paper will detail the development and research of a web-based reading application that leveraged typography and technology to engage struggling readers with their favorite content while improving their foundational reading …

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Co-Design Of A Loneliness Monitoring System With Older People And Stakeholders, Freya Probst, Wei Liu Jun 2024

Co-Design Of A Loneliness Monitoring System With Older People And Stakeholders, Freya Probst, Wei Liu

DRS Biennial Conference Series

Loneliness in later life has been associated with frailty and earlier mortality. Sensor-based monitoring systems aim to help identify and prevent more severe forms of social isolation and loneliness at old age. The technological development requires an understanding how to reach acceptance and usefulness of the proposed technology in the wider system by involving those it affects. In this co-design study, we engage people that experienced loneliness after the age of 65 and stakeholders to collaboratively design a loneliness monitoring system that is embedded in wearables and smart home furniture. Such involvement will help inform the technology design at early …

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Preventing Diabetic Foot Ulcers With Ehealth: Rethinking Digital Care In Co-Design, Deborah Pelders, Roy Van Den Heuvel, Mark Arts, Ittay Mannheim, Rens Brankaert Jun 2024

Preventing Diabetic Foot Ulcers With Ehealth: Rethinking Digital Care In Co-Design, Deborah Pelders, Roy Van Den Heuvel, Mark Arts, Ittay Mannheim, Rens Brankaert

DRS Biennial Conference Series

The number of people with diabetes is projected to increase over the upcoming years, putting pressure on care systems. Many patients with diabetes are at high risk of developing foot ulcers. These patients often struggle to relate to and monitor the health of their feet in everyday life. While eHealth technologies show promise in supporting self-management of diabetes, their use is still limited in the context of diabetic feet. By following a design process using co-design practices, we developed a suitable eHealth application that supports people in preventing diabetic foot complications. Through a participatory design approach, we uncovered 11 design …

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Indicators For Evaluating Service Design Inclusivity In The Healthcare Sector: A Review Of The Literature, Marco Petazzoni, Sabrina Bresciani Jun 2024

Indicators For Evaluating Service Design Inclusivity In The Healthcare Sector: A Review Of The Literature, Marco Petazzoni, Sabrina Bresciani

DRS Biennial Conference Series

To foster a culture of inclusive care and patients-centred solutions in the healthcare sector, being able to assess the inclusivity of services is an essential step for enhancing the design and improvement of services. What are the key indicators of inclusive service design in the healthcare sector? Based on insights from the field of the built environment, a thematic analysis of the literature on service design in the context of healthcare, psychology, and public service design is conducted. Indicators extracted from the literature are structured into four categories: physical, sensorial, cognitive, and psycho-social, and according to two phases: service design …

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Shanzhai As A Pluriversal Praxis: Challenging Western Design And Innovation Paradigm, Dan Mu Jun 2024

Shanzhai As A Pluriversal Praxis: Challenging Western Design And Innovation Paradigm, Dan Mu

DRS Biennial Conference Series

This paper explores the concept of Shanzhai ('fake' in Chinese), a Chinese practice often associated with imitation and design plagiarism, this study uses Shan-zhai to critique dominant forms of innovation, framed by a discussion of pluriversal design. Through a comprehensive literature review and empirical research, this study explores Shanzhai's evolution from a response to globalisation and de-sign colonisation to a reflection of identity. Shanzhai's unique approach challenges dominant design narratives, but in its own way emphasises inclusiveness and innovation. The study concludes that Shanzhai transcends its initial role as a design and manufacturing practice, evolving into a cultural phenomenon symbolising …

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Born Alone, But Not Lonely: Rethinking Public Space Design For Chinese One-Child Generation’S Affinity For Solitude, Xia Bi, Caterina Villani, Kin Wai Michael Siu Jun 2024

Born Alone, But Not Lonely: Rethinking Public Space Design For Chinese One-Child Generation’S Affinity For Solitude, Xia Bi, Caterina Villani, Kin Wai Michael Siu

DRS Biennial Conference Series

Understanding the psychological needs of users is crucial for public space designers and healthy city planners. However, there is currently less atten-tion paid to the need for solitude in public spaces, despite psychological re-search demonstrating the positive impact of public space use on physical and mental health. With the only-child generation becoming the main pro-ductive generation in Chinese society, it is important to determine their psychological needs regarding public space use. This study aimed to address this issue by using questionnaire studies. Participants (n=521) aged between 10 and 25 completed an online questionnaire survey. The results indicated that the young …

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“Bejay (Water) Is Our Sister”: Wearable Speculations To Entangle Collectively., Andrea Botero, Eliana Sanchez-Aldana, Alexandra Cuaran Jamioy, Susana Patricia Chicunque Agreda Jun 2024

“Bejay (Water) Is Our Sister”: Wearable Speculations To Entangle Collectively., Andrea Botero, Eliana Sanchez-Aldana, Alexandra Cuaran Jamioy, Susana Patricia Chicunque Agreda

DRS Biennial Conference Series

Inspired by the feeling-thinking-making of the tšombiach, a traditional belt or sash woven by the Kamëntŝa people (authors 2023) this paper explores the potential of a collection of wearable speculations to entangle collectively in matters of care (Puig de la Bella Casa 2017) relating to water in a territory. Through five speculative, hand-woven garments we (2 Kamëntŝa and 2 sn̈ená/foreign women) open dialogues on how wrapping/involving, in a tšombiach logic, can be a practice of care: of the body and of the territory. The pieces are speculative in the sense that they are not actual garments, nor are they tšombiachs, …

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Transforming Food Waste Into Natural Pigments: Raising Community School Awareness Of Food Waste Recycling Opportunities Through Co-Design Methods, Yoon Jung Choi, Hiromi Okumura, Brook Kennedy, Chang Hee Lee, Avery Gendell Jun 2024

Transforming Food Waste Into Natural Pigments: Raising Community School Awareness Of Food Waste Recycling Opportunities Through Co-Design Methods, Yoon Jung Choi, Hiromi Okumura, Brook Kennedy, Chang Hee Lee, Avery Gendell

DRS Biennial Conference Series

In a world grappling with ongoing food scarcity, the issue of food waste in US school cafeterias remains a pressing concern, often without sufficient attention given to recycling. School communities play a pivotal role in shaping behaviors, as individuals are significantly influenced by their peers' actions and opinions, making them more open to positive reinforcement. This research explores design opportunity to raise awareness and encourage food waste recycling behaviors through a co-design approach. Students are invited to participate in the interactive exhibitions, where they learn and provide feedback about the pigment-making process from food waste using a toolkit for art …

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Design Terroir: An Eco-Social, Relational, Bioregional Approach To Design, Adrien Rigobello, Joshua David Evans Jun 2024

Design Terroir: An Eco-Social, Relational, Bioregional Approach To Design, Adrien Rigobello, Joshua David Evans

DRS Biennial Conference Series

Design practices grounded in the modernist yearning for universalism have often been oblivious to forms of local knowledge, and the situated webs of relations, among humans and with other species, they emerge from. In response to the destructive effects of this inattention, growing research has established that ecology and society must be considered together to ensure fair and resilient development. Here, we develop the concept of ‘design terroir’ to describe existing forms of eco-social design and help designers theorise and realise work that contributes to a relational bioregionalist approach. To inform this description, we extend considerations within the food domain …

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Exploring Travel Demands In Vertical Cities: A Collaborative Design And User Behavior Experiment Using Minecraft, Mengshi Yang, Ruochen Hu, Tanhao Gao, Hongtao Zhou Jun 2024

Exploring Travel Demands In Vertical Cities: A Collaborative Design And User Behavior Experiment Using Minecraft, Mengshi Yang, Ruochen Hu, Tanhao Gao, Hongtao Zhou

DRS Biennial Conference Series

The rapid expansion of modern cities has created an urgent need to explore innovative approaches to development to address sustainability challenges. Vertical cities are one of the potential solutions to optimize the lives of residents by using space efficiently and introducing advanced transportation. Leveraging Minecraft's multiplayer online game, we constructed a prototype multi-level city and conducted a behavioral simulation experiment. In this experiment, 30 participants devoted over 5,000 hours to creation, experience, and observation. This study investigates the viability of Minecraft as a collaborative design and behavioral research platform, focusing on constructing vertical cities and exploring their travel needs. It …

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Queer Futures: Correlations Between Queer Identity And Imagination Literacy, Gem Barton Jun 2024

Queer Futures: Correlations Between Queer Identity And Imagination Literacy, Gem Barton

DRS Biennial Conference Series

Futures thinking, and doing, has been the domain of the privileged majority for centuries. The very idea of ‘the future’ (singular) was fundamental to the crea-tion and maintenance of imperial domination and technological modernity. To this day, mainstream media readily emits the narrow and repetitive science fic-tion tropes void of (realistic, fair) representation of a wider inclusive society, specifically absent of queerness. This paper builds on the work of Alexis Lothian’s ‘Old Futures: speculative fiction and queer possibility’ in which she explores the forces queer people (and other marginalised communities) invoke when they dream up alternative futures as a way …

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Future In Place: Participatory Future Scenario Planning For Place-Based Local Policymaking, Radka Newton, Jekaterina Rindt, Mirian Calvo Jun 2024

Future In Place: Participatory Future Scenario Planning For Place-Based Local Policymaking, Radka Newton, Jekaterina Rindt, Mirian Calvo

DRS Biennial Conference Series

An increasing body of evidence suggests that the global emergence of Policy Innovation Labs over the last twenty years has marked a significant milestone in promoting-facilitating design-driven innovation in policymaking. However, the challenges associated with confining design expertise to the periphery of labs, and the focus of Policy Innovation Labs on national government, leaves regional and local policymaking in the trenches of legacy systems, processes, and skills. This limitation is problematic as it hinders the adaptation of local policies to address the unique challenges they face. Learning from, and moving beyond Policy Innovation Labs (considering their low cost-effectiveness), this paper …

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Design Principles Of The Pluriversal Design Paradigm, Eveline Van Zeeland Jun 2024

Design Principles Of The Pluriversal Design Paradigm, Eveline Van Zeeland

DRS Biennial Conference Series

When scientists embrace a different paradigm, this naturally leads to a shift in aca-demic behavior. While the importance and necessity of the pluriversal design framework are evident, understanding how this paradigm influences academic conduct is less clear. Through a systematic literature review of 103 academic papers on the pluriversal approach, it is deducted what it is that researchers do or suggest to do when shaping their research and design practice through the pluriversal de-sign paradigm. In this study, the pluriversal design paradigm is distilled into a set of foundational prerequisites and design principles. These design principles can be applied by …

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When A Tree Says No: Towards A More-Than-Human Consent Notion For Design, Franca Lopez Barbera Jun 2024

When A Tree Says No: Towards A More-Than-Human Consent Notion For Design, Franca Lopez Barbera

DRS Biennial Conference Series

A growing body of more-than-human approaches in design reconsider and re-articulate design’s relationship to the natural world through relational frameworks. However, such endeavours do not come without difficulties and may even reproduce the very logics they seek to overcome. Despite the prolific efforts within the design community, overcoming the modern/colonial legacies of design and its anthropocentric paradigm remains a formidable challenge. Departing from the Quebracho Colorado tree as a guiding example, this paper delves into a gender and decolonial analysis of the notion of consent that underscores design’s role in reproducing extractive approaches to nature. It then goes on to …

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Using Contemplative Approaches In Education As A Pathway To Cultivating Hope In Design-Driven Futuring, Francesco Michele Noera, Luca Simeone, Rike Neuhoff Jun 2024

Using Contemplative Approaches In Education As A Pathway To Cultivating Hope In Design-Driven Futuring, Francesco Michele Noera, Luca Simeone, Rike Neuhoff

DRS Biennial Conference Series

Amidst the challenges of our time, characterized by pervasive uncertainty and global crises, despair often overshadows hope. Within the context of design-driven futuring, where long-term futures and possibilities are envisioned and shaped, the absence of hope can leave designers feeling powerless and doubting the impact of their work on a predetermined world. Yet, hope is a human experience that can be nurtured. This research explores the inner world of design students, addressing their emotions, thoughts, and perceptions. We conducted design experiments in Master's programs in Denmark and Italy, adopting a contemplative approach during design-driven futuring processes. Contemplative practices, known for …

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Expecting The Unexpected: A Review Of Surprise In Design Processes, Alwin De Rooij, Michael Mose Biskjaer Jun 2024

Expecting The Unexpected: A Review Of Surprise In Design Processes, Alwin De Rooij, Michael Mose Biskjaer

DRS Biennial Conference Series

Surprise is integral to driving creativity and innovation in design. While design research has mainly adopted a product-centered perspective to explore surprise as an emotional user response, the intricate involvement of surprise in the design process itself remains underexplored. Studies in cognitive psychology show that a comprehensive understanding of surprise must also encompass its detection, management, potential for errors, and influence on the behavior of individuals and groups. On this basis, this paper contributes a state-of-the-art literature review of two decades of design research to explore the complex functions of surprise in design processes. The paper discusses key emergent themes, …

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Preferable, Contextual And Sustainable… Climate Futures For Ecological Citizens., Robert Phillips, Sharon Baurley, Emily Boxall, Luke Gooding, Daniel Knox, Charlotte Nordmoen, Alec Shepley, Tom Simmons, Sarah West, Joanna Wright Jun 2024

Preferable, Contextual And Sustainable… Climate Futures For Ecological Citizens., Robert Phillips, Sharon Baurley, Emily Boxall, Luke Gooding, Daniel Knox, Charlotte Nordmoen, Alec Shepley, Tom Simmons, Sarah West, Joanna Wright

DRS Biennial Conference Series

The responsibility for sustainable futures extends beyond individual disciplines, necessitating the adoption of diverse approaches across various fields. Water pollution is at epidemic levels, valuable materials go to landfill, ocean detritus grows, many people are disconnected from green space, and biodiversity is plummeting. We need new modes of climate futures, championing citizen agency. Societies require cross-collaborative, inclusive approaches to navigate climate future challenges. We seek to foresee ‘climate futures’ that signpost challenges, unpicking (appropriate) opportunities, benefits, and pitfalls. Through an Ecological Citizenship lens, the authors traverse situations, through preferable futures. It is an entry point for transition design, creating climate …

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Tinder, I Don’T Like This: Identifying Desired User Interaction Qualities To Support Intimacy Building In The Online Environment, Petra Salaric, Rebecca Cain, Emilene Zitkus, Valentijn Visch Jun 2024

Tinder, I Don’T Like This: Identifying Desired User Interaction Qualities To Support Intimacy Building In The Online Environment, Petra Salaric, Rebecca Cain, Emilene Zitkus, Valentijn Visch

DRS Biennial Conference Series

As internet became the primary source for relationship formation, reports have emerged of negative experiences, poorer mental health and lower wellbeing. The design of online dating services influences user behaviours and can either support or inhibit relationship formation. To foster successful online relationship formation, understanding desired interaction qualities is crucial. This exploratory study presents a survey involving 100 participants from 23 nationalities across 5 continents. It identifies five key desired interaction qualities: excitement, comfort, safety, trust, and reciprocity. While trust emerged as the most vital for intimacy building yet often lacking in the online environment, excitement and playfulness were identified …

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Insert Here: Unpacking Tensions In Designing Technologies For The Vagina, Nadia Campo Woytuk, Joo Young Park, Marianela Ciolfi Felice, Madeline Balaam Jun 2024

Insert Here: Unpacking Tensions In Designing Technologies For The Vagina, Nadia Campo Woytuk, Joo Young Park, Marianela Ciolfi Felice, Madeline Balaam

DRS Biennial Conference Series

From sex toys to fertility trackers to vaginal fitness, the design of vaginally inserted technologies often mirrors gendered norms and societal taboos. These norms perpetuate the vagina as an obscure and mystified area, making it difficult for designers to find their way amidst a web of technical, material, and ethical concerns. In this paper, we present a mingling of our experiences as designers, together with feminist and posthuman literature, to discuss the challenges and tensions arising when designing in this space. We provide alternative framings and reflect on how the case of designing for the vagina creates blurry definitions of …

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The Power Of The Pen/Pencil: Developing A Design Sketching Syllabus To Help 1st Year Product Design Students Communicate Effectively, Paul Kennea, Richard Malcolm, Francesco Luke Siena, Joseph Stewart, Allan Cutts Jun 2024

The Power Of The Pen/Pencil: Developing A Design Sketching Syllabus To Help 1st Year Product Design Students Communicate Effectively, Paul Kennea, Richard Malcolm, Francesco Luke Siena, Joseph Stewart, Allan Cutts

DRS Biennial Conference Series

Digital, immersive, and artificial intelligence (AI) technologies have propelled technology-focused design to the fore. Due to our technology-driven society and growing demand for technology literacy, the perceived need for traditional/analogue skills is being overlooked/underappreciated. Within product design (PD) education, students are increasingly embracing digital design tools to communicate, overlooking traditional/analogue tools. Subsequently, students are increasingly designing within the remits/restrictions of digital tools. This presents numerous challenges, including overreliance on computer aided design tools, perfectionism through corrective tools available with digital sketching platforms, and the complete disregard of quick concept generation in favor of AI. The power of the pen/pencil is …

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Three Challenges In Practising Research Through Design In The Context Of Phd Design Research, Marco C. Rozendaal, Patrizia D'Olivo, Elisa Giaccardi, Pieter Jan Stappers Jun 2024

Three Challenges In Practising Research Through Design In The Context Of Phd Design Research, Marco C. Rozendaal, Patrizia D'Olivo, Elisa Giaccardi, Pieter Jan Stappers

DRS Biennial Conference Series

Research through Design (RtD) is a maturing research methodology in Design and Human-Computer Interaction (HCI), in which design actions are used as a means to conduct research. This way of doing research holds promise for creating transdisciplinary results but it comes with challenges. Research and design are similar in that both aim to create something new. However, depending on a project’s context, there may be different expectations about what that something new is, spanning from generalized knowledge to localized solutions. In this paper we discuss two PhD projects in the healthcare sector and reflect on three challenges encountered by the …

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Contours In Blurred Design Spaces: More-Than-Human Participation Of Artifacts In Design-In-Use, Evert Van Beek Jun 2024

Contours In Blurred Design Spaces: More-Than-Human Participation Of Artifacts In Design-In-Use, Evert Van Beek

DRS Biennial Conference Series

Contemporary design practice requires a more-than-human orientation to deal with computational artifacts. In this paper I discuss how the participation of artifacts in design activities during use time blurs categories of design, use and artifact. I use the analytical concept of design space, informed by a framework of co-performance to highlight some contours in this blurred situation. To do so I adopt a critical design approach, and present three conceptual smart thermostats based on the concepts of framing, tinkering and scripts. This contributes to awareness and discussions of design-in-use and the role of artifacts in an increasingly automated and connected …

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Adopting A Hospitality Lens For Designing Mental Healthcare At Home, Jeanne Sintic, Josina Vink, Mari Skoge, Kristin Lie Romm Jun 2024

Adopting A Hospitality Lens For Designing Mental Healthcare At Home, Jeanne Sintic, Josina Vink, Mari Skoge, Kristin Lie Romm

DRS Biennial Conference Series

Increasingly, there is a shift toward bringing services that were originally provided in hospitals into the home. Healthcare designers have been supporting this movement by designing medical devices and home care services. However, there is a risk that such shifts simply medicalize the home and erode the valuable informal practices of care that already occur there. Using a research through design approach, we adopted a hospitality lens to understand the rituals of hosting at home and identify potential areas of hostility as mental health consultations enter the home in Norway. This research demonstrates the value of adopting a hospitality lens …

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Proposition Of A User Navigation Program For An Oncology Clinic: Customizing Patients’ Journey Through Experience-Based Design, Patricia R. Bohn, Claudia De Souza Libanio, Flavio Sanson Fogliatto, Leandro Miletto Tonetto Jun 2024

Proposition Of A User Navigation Program For An Oncology Clinic: Customizing Patients’ Journey Through Experience-Based Design, Patricia R. Bohn, Claudia De Souza Libanio, Flavio Sanson Fogliatto, Leandro Miletto Tonetto

DRS Biennial Conference Series

The experience-based design (EBD) approach captures, measures, and improves user experience across their journey, aiming to establish efficient and friendly healthcare systems. In this study, the goal is to propose improvements for an outpatient oncology service through EBD. Methodologically, it involves a project-based EBD approach, rooted in co-design. Its implementation comprised data collection at two stages: (i) user journey’s mapping, and (ii) a codesign workshop with users. From the data analysis, we created a journey map describing users' interactions with the service, measured their experience and identified the critical points. For these points, a co-created solution was devised with the …

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Delinking Design: Decolonialidad & Transmodernidad In Future Design Education In Abya Yala, Ricardo Sosa Jun 2024

Delinking Design: Decolonialidad & Transmodernidad In Future Design Education In Abya Yala, Ricardo Sosa

DRS Biennial Conference Series

The work presented here interrogates the future of design education by presenting the early development of a new curriculum in a small rural university in the P´urhepécha region, Mexico. The new undergraduate program is created drawing from the literature on decoloniality and transmodernity to reimagine design education. The interplay between this early work and a systematic inquiry of coloniality leads to new ways of thinking about design education and design at large in this context. This work contributes to a South-South dialogue seeking to undo coloniality in creative pedagogical practices and to reimagine what it means to design and to …

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