Digital Commons Network^™

Improving Provider Retention Through Addressing Burnout At A Federally Qualified Health Center: A Quality Improvement Initiative, Emily Grattan

DNP Scholarly Projects

Background: Primary care providers employed by federally qualified health centers (FQHC) working with underserved populations experience high levels of burnout as patients are often medically complex, face healthcare disparities and societal stigmas. The aim of the project was to alleviate burnout and improve provider retention through introduction of organizational support measures. Participants involved were healthcare providers, as well as nurse management and senior leadership.

Methods: The quality improvement approach for this project utilized the Plan-Do-Study-Act (PDSA) cycle and a driver diagram to guide the selected interventions. Interventions were based on categories from Mayo’s Clinic’s Nine Organizational Strategies to Promote Engagement …

Strategies To Increase Volunteer Retention In Protestant Churches, Anthony David Brown

Walden Dissertations and Doctoral Studies

Church leaders utilize volunteers as the primary human capital to accomplish organizational goals. However, volunteer retention is an ongoing global challenge for church leaders, and unless addressed, leaders will be hindered in achieving church goals. Grounded in the job embeddedness conceptual framework, the purpose of this qualitative, multiple-case study was to explore strategies some church leaders used to retain volunteers to accomplish organizational goals. Three leaders from different Protestant churches in the Southwest United States participated in the study. Data were collected from semistructured interviews, internal church documents, and publicly accessible information. Data were analyzed using thematic analysis, and six …

Retention Strategies For Managers Of Generation Y Employees, Michael Askari

Walden Dissertations and Doctoral Studies

Employee turnover may lead to increased business costs, degradation of employee mental health, and more taxes on social programs. Managers of Generation Y employees are concerned with turnover because Generation Y employees tend to leave within 12 months of being hired. Grounded in the job embeddedness theory, the purpose of this qualitative multiple-case study was to explore management retention strategies to reduce Generation Y turnover. The participants were six managers of Generation Y employees from six retail businesses who successfully retained employees for more than 12 months. Data were collected using semistructured interviews, journal notes, and a review of public …

Logistics Leader Strategies For Retaining Employees, Sandra Northern

Walden Dissertations and Doctoral Studies

Low employee retention can lead to a lack of the knowledge, skills, and abilities required for sustainable logistics operations. Logistics leaders are concerned with employee retention because turnover increases business costs, reduces operational efficiency, and decreases profitability. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative single case study was to explore strategies logistics leaders use to increase employee retention. The participants were three senior leaders from a logistics organization in the northeast region of the United States who possessed knowledge and experience of the research phenomena. Data were collected through semistructured interviews, company documents, publicly available data, and …

The Impact Of Job Satisfaction On Retention And Motivation For Leadership Advancement Of The U. S. Citizenship And Immigration Services (Uscis) Millennial Supervisors, Kelvin Medlock

Dissertations

Purpose: This explanatory mixed-methods study aimed to identify the job satisfaction level of millennial supervisors at the five service centers of the U. S. Citizenship and Immigration Services (USCIS). Additionally, it identified the impact that job satisfaction levels have on their job retention and motivation for leadership advancement.

Methodology: An explanatory sequential design data collection method was used to identify and describe the level of job satisfaction of USCIS millennial supervisors. This Minnesota Satisfaction Questionnaire (MSQ) was completed by the participants and was followed by an open-ended interview designed to collect in-depth data on job satisfaction factors’ impact on retention …

Review: Implementing Excellence In Diversity, Equity, And Inclusion: A Handbook For Academic Libraries, Lalitha Nataraj

Communications in Information Literacy

Review of Lee, C., & Lym, B. (Eds.). (2022). Implementing excellence in diversity, equity, and inclusion: A handbook for academic libraries. Association of College and Research Libraries.

Government Contract Re-Compete Impacts On Employees, John James Bergmann

Doctoral Dissertations and Projects

The purpose of this qualitative, case study research project was to examine the impacts of recurring contract re-competes on the defense contractor workforce. The primary focus was on how these every 5-year events affected morale, job satisfaction, productivity, and retention. The initial research effort explored factors which motivate and de-motivate employees, described common attributes of defense contractors, and discussed the vagaries of the contract re-compete process specifically and government contracting in general. This led to development of a conceptual framework, identification of several theories to assist in explaining and predicting employee behavior, and the design of semi-structured research questions to …

Predictors Of Engagement In Nursing Professional Practice: Transforming Organizational Culture In The Post-Covid Healthcare Environment, Jennifer Garnand

Dissertations

Cultivating the shared belief that individuals matter within an organization enhances the empowerment of staff and supports enthusiastic engagement in organizational efforts aimed toward a common mission, vision, and goals (McShane & Von Glinow, 2019). The nursing profession has been plagued by an unprecedented decrease in engagement and diminished job satisfaction, particularly following the prolonged tenure of the COVID-19 pandemic, leading to subsequent attrition amidst a staffing crisis. This quantitative predictive correlational study seeks to determine whether proactive and persevering characteristics, professional identity, and passion of nurses are predictors of engagement in a post-COVID healthcare environment. The research was based …

Institutional Effectiveness On Student Retention And Diversification For African American Female Engineering Students At Higher Educational Institutions, Robbin Parker

College of Education Theses and Dissertations

This quantitative research study examined higher educational institutions, specifically, Land Grant, Carnegie classification of ‘Very high research activity’, and Predominantly White Institutions in the United States. Furthermore, the evaluation analyzed HEI effectiveness in engineering programs to retain and graduate African American female students. Mainly, the research looked at retention, attainment, diversity, academic support systems, assessment, and initiatives as units of measurements to analyze the various types of support mechanisms at these institutions. The goal was to determine if these units of measurement are the necessary resources that HEI require to successfully assist, engage, and strengthen the educational attainment of African …

Factors Related To Rural Superintendent Retention And Turnover In North Dakota, Wayne Heckaman

Dissertations, Theses, and Projects

This quantitative exploratory survey research aims to understand the factors or combination of factors that may influence the superintendent's decision to stay or leave a school district, specifically among North Dakota superintendents. This study focuses on the perspectives of North Dakota rural superintendents remaining in their positions or leaving without regard to years of experience. The central question to guide this study is, what are the factors that influence rural superintendents’ decision to stay or leave their school district? The overall goal is to provide information so that school districts and communities have greater success in retaining a superintendent which …

Recruiting, Retaining, And Advancing Women In Stem At An Hbcu:A Model For Institutional Transformation, Sherrice V. Allen, Anna Lee, Maya Corneille, Robin N. Coger, Margaret I. Kanipes, Stephanie Luster-Teasley, Anthony Depass

Articles

Women, especially women of color (WOC), STEM faculty are underrepresented in full professor and leadership positions and overrepresented in non-tenure track positions. It is essential to develop organizational-level approaches which foster equitable and sustainable practices that lead to the success of women STEM faculty at Historically Black Colleges and Universities (HBCUs). The purpose of this paper is to share a model for institutional transformation focusing on recruitment, retention, and advancement of women STEM faculty. We describe our approaches, outcomes, challenges, successes, and lessons learned to serve as a model for other institutions. In order to transform our institution, we focused …

Successful Staff Retention Strategies For Small Businesses In The Childcare Sector, Cheneta Marie Yates

Walden Dissertations and Doctoral Studies

Employee turnover is a significant issue for many organizations since it frequently results in more extraordinary training expenses, poor performance, and low morale, negatively affecting the bottom line. Small business owners in the childcare industry are especially concerned about employee turnover because it results in the loss of skilled workers and harms children's well-being and educational experiences. Grounded in Vroom’s expectancy theory, the purpose of this qualitative multiple-case study was to explore strategies childcare business owners use to reduce employee turnover. Participants were five business owners in the childcare sector that implemented retention techniques. Interviews with a semi-structured format and …

Mindfulness: A Personal Resource In Organizational Change, Mona Farid-Nejad

CGU Theses & Dissertations

As the world of work becomes increasingly uncertain, organizations and their employees must adapt and change to survive and remain solvent in light of market and social changes. Most organizational-level change management approaches, however, fail to consider the repercussions of change on employees and often do not consider the psychological resources employees need to weather the storms of change. Guided by previous research concerning the benefits of mindfulness, the current dissertation seeks to understand the benefits of trait mindfulness as a personal resource for employee well-being, motivation, and retention during organizational change. In the initial pilot study, organizational change vignettes …

Retention Strategies For The Current Nursing Workforce, Jennifer Higgins

Walden Dissertations and Doctoral Studies

Retaining a robust nursing workforce is essential to care delivery. As the generation gap in the nursing field widens, retention strategies that align with the current nursing workforce must be considered. Rapid turnover is a looming concern as baby boomers retire and millennials become the leading generation in the nursing workforce. Nurse leaders must identify and deploy strategies that will provide a meaningful work environment to retain nurses in this majority group. The purpose of this project was to address the gap in practice of rising turnover, low nurse engagement, and reliance on premium labor to deliver care. The sources …

Effective Strategies To Reduce Voluntary Employee Turnover Intentions In The Retail Sector, Connie Latoyia Owens

Walden Dissertations and Doctoral Studies

Voluntary employee turnover is a complex business problem that hurts organizations’ productivity and profits. High employee turnover rates require retail business leaders to implement strategies to help prevent employees from leaving their jobs. Grounded in transformational leadership theory, the purpose of this qualitative multiple-case study was to explore leadership strategies retail store managers use to reduce voluntary employee turnover. The participants included six retail managers from two mid-to-large retail food organizations in Chicago who successfully reduced voluntary employee turnover. Semistructured interviews and public company information were used for data collection. Data were analyzed using Yin’s five-step method. Four themes were …

Relationship Between Police Officers’ Sleep Quality, Burnout From Shift Work, And Intention To Leave Law Enforcement, Misty Ladd

Walden Dissertations and Doctoral Studies

Occupational stressors in police work are abundant, and high rates of attrition make the recruiting and maintaining of a qualified force challenging. The increased risks that overnight officers face with regard to their mental and/or physical health warrant further research to ensure that burnout does not interfere with officers’ well-being or performance. The purpose of this quantitative nonexperimental study was to examine whether sleep quality for police officers involved in shift work leads to burnout or the intention to leave law enforcement. Shift work theory and Kundi’s destabilization theory provided the framework for the study. Archival data from 212 police …

Facilitating Equitable Access And Retention For Underrepresented Students At The University Of Mary Washington, Michael K. Abelson, Alvin R. Bryant, Marra Hvozdovic

Doctor of Education Capstones

Higher education institutions are facing increasing pressure to find new ways to attract, retain, and graduate the diverse populations of college students. As a result, colleges and universities need to adapt to the changing demographics of students who benefit from more sustained and engaged forms of support that are responsive to their specific social, cultural, and economic backgrounds. This sequential mixed methods study seeks to understand the ways in which the University of Mary Washington serves its underrepresented students in order to develop strategies to enhance the recruitment and retention of Black, Hispanic/Latinx, low-income, and first-generation college students. Building on …

Strategies To Overcome The Truck Driver Shortage In The United States, Erica Duckering

Walden Dissertations and Doctoral Studies

High truck driver turnover rates negatively impact company profits, business operations, and customer satisfaction. Oil and gas industry supply chain and logistics leaders who lack strategies to recruit and retain truck drivers experience declines in revenue, operational effectiveness, and customer retention. Grounded in total quality management theory, the purpose of this qualitative multiple case study was to identify and explore strategies used in the oil and gas industry to retain and recruit qualified truck drivers effectively. The participants comprised six oil and gas industry leaders in the greater Houston, Texas area who successfully managed truck driver recruitment and retention strategies …

Factors Of Employee Retention Within Youth-Serving Nonprofits In The Mid-Atlantic Region Of The United States, Meleny Thomas

Walden Dissertations and Doctoral Studies

Factors of employee retention have been widely researched and examined. However, research on factors of retention in relation to youth-serving NPOs was limited. Turnover was an issue that many organizations face, but the impacts and implications of turnover for youth-serving nonprofits may be greater. Using Herzberg’s two-factor theory of motivation, this study identified the factors that local and national NPO employees in the Mid-Atlantic region of the eastern United States provided as to why they remained at or left NPOs. The aim of this study was to identify the motivator and/or hygiene factors that employees or former employees of NPOs …

Effective Strategies To Reduce Voluntary Employee Turnover Intentions In The Retail Sector, Connie Latoyia Owens

Walden Dissertations and Doctoral Studies

Voluntary employee turnover is a complex business problem that hurts organizations’ productivity and profits. High employee turnover rates require retail business leaders to implement strategies to help prevent employees from leaving their jobs. Grounded in transformational leadership theory, the purpose of this qualitative multiple-case study was to explore leadership strategies retail store managers use to reduce voluntary employee turnover. The participants included six retail managers from two mid-to-large retail food organizations in Chicago who successfully reduced voluntary employee turnover. Semistructured interviews and public company information were used for data collection. Data were analyzed using Yin’s five-step method. Four themes were …

Professional Social Work Supervision: The Relationship With Social Worker Retention And Self-Efficacy, Leesha Sh'rae Moore

Walden Dissertations and Doctoral Studies

Licensed social workers offer services including mental health, case management, hospice and palliative care, and community-based support services. However, research is limited regarding dynamics that promote social worker retention and continuous social service provision. Using self-efficacy theory, this study intended to examine relationships between supervision satisfaction, supervisor characteristics, employee self-efficacy, and retention among licensed social workers. This study was based on secondary data analysis and involved using a cross-sectional correlational survey design. Secondary data were retrieved from the National Association of Social Work Center for Workforce Studies. Licensed social workers were asked questions involving their satisfaction with supervision received, profession …

Nurse Manager’S Leadership And Communication Skills And A Registered Nurse’S Organizational Citizenship Behavior, Satisfaction, And Intent To Leave, Emmitte J. Hall

Walden Dissertations and Doctoral Studies

The Veteran’s Health Administration (VHA) is the largest employer of registered nurses in the United States. The American Association of Colleges of Nursing predicts there will be a nursing shortage through the year 2030 and replacing and training each nurse is expensive and negatively impacts patient care. A review of the literature showed organizations with high levels of organizational citizenship behavior (OCB) had high levels of job satisfaction, which reduces turnover, but there was no research on the existence and impact of OCB in a federal health care facility, specifically the VHA. The purpose of this quantitative, correlational research was …

Students’ Perceptions Of Factors Contributing To Enrollment In Arabic Courses At A College Level, Qays Q. Majeed

USF Tampa Graduate Theses and Dissertations

The purpose of this evaluation was to investigate the factors that contribute to students’ recruitment and retention in the Arabic program at my college. The two questions guiding this evaluation were: (1) what factors influence students to join the Arabic program at my college and (2) what factors influence students to continue to enroll in subsequent higher-level Arabic courses? To accomplish this evaluation, I conducted interviews with six former students --four women and two men--in the Arabic program. Eight themes emerged following analysis of data. The findings show that students joined the Arabic program for a variety of reasons. Several …

The Impact Of The Online Learner Advising Model On Retention And Grade Point Average, Julie Delich

Doctorate in Education

As more students experience online learning environments, the academic community must invest more energy into improving retention of these learners. The purpose of this research was to study the impact of an advising model designed to support online learners, the Online learner advising model (OLAM). This study examined new student retention in the first 3 terms and GPA outcomes to measure the impact of the advising approach. OLAM was designed to address the specific needs of online learners through bringing together elements of proactive advising, shame resilience theory, and appreciative advising.

The sample was selected from Concordia University, St. Paul …

Student Registered Nurse Anesthetist Perspective On The Impact Of A Clinical Mentoring Program, Sheila M. Mccarley

Doctor of Nursing Practice Projects

There is a competitive push for recruiting and retaining the Student Registered Nurse Anesthetist (SRNA) graduate. Retention efforts begin with their first clinical experience. Mentoring in the clinical setting is a critical factor in influencing the student nurse anesthetist's retention to practice. The purpose of this project was to assess whether mentoring in the local setting noted similar findings. The method involved a survey of student nurse anesthetists queried about perspectives on a clinical-based mentorship program. Certified Registered Nurse Anesthetist (CRNA) faculty members vetted the survey instrument before implementation. The project focused on students presently enrolled in their first-year clinical …

Identifying Strategies To Increase The Recruitment And Retention Of Minority Males In The Public Health Workforce: A Two-State Comparative Case Study Approach, Melicent R. Miller

College of Graduate Studies: Theses & Dissertations

Non-White males have higher rates of morbidity and mortality from chronic health conditions as compared to Whites. An essential element for achieving success in eliminating health disparities is to increase the presence of racial/ethnic minorities (i.e., people of color) within public health careers. One of the most important competencies for a public health professional is the ability to work in culturally and racially diverse populations. Yet, individuals are significantly more likely to receive their care and experience greater satisfaction from providers that are of the same racial or ethnic background. The racial/ethnic composition of the health professions workforce continues to …

Succession Planning As A Strategy To Reduce Attrition In Advertising Agencies In Nigeria, Adenrele Babatunde Akinde

Walden Dissertations and Doctoral Studies

AbstractAn advertising agency is a professional service organization where workers create advertisements for the media on behalf of clients. The general problem was that leaders in advertising agencies in Nigeria were challenged with a high attrition rate, which was 43% in 2017, up from 40% in 2015. Attrition leads to the premature promotion of ill-prepared managers. The specific problem was that leaders of advertising agencies in Nigeria seem to lack strategies for succession planning. The purpose of this qualitative phenomenological study was to explore the lived experiences of leaders in advertising agencies in Nigeria regarding succession planning in terms of …

Use Of The Cameo Ii Acuity Tool To Decrease Burnout For Nurses Working In A Pediatric Intensive Care Unit, Frances Lynn Feria-Clement

Electronic Theses and Dissertations

The World Health Organization (WHO) reported registered nurse burnout is an occupational hazard resulting in serious consequences for patients, healthcare organizations, and individual registered nurses (Woo et al., 2020). The purpose of this project was to see if the Complexity Assessment and Monitoring to Ensure Optimal Outcomes II (CAMEO II) Acuity Tool, used as an intervention for staffing and scheduling, would have a positive effect against nurse burnout in a pediatric critical care setting in a pediatric medical center. Maslach’s Burnout Inventory- Human Services Survey for Medical Personnel (MBI-HSSMP) was used as a pre- and postsurvey to measure the emotional …

Student Success Coaching: Intentional Training For Professional And Program Development, Andrea Aduna

M.A. in Higher Education Leadership: Action Research Projects

The purpose of my research was to improve the effectiveness of the Student Success Coaching Program’s retention and outreach of students on academic probation and midterm deficiencies. The research question is: How can I professionally develop the student success coaches, or peer coaches, to better engage with their nontraditional students? Research suggests that coaching programs must first define the unique support they provide students to be fully proactive. How can diversity and inclusion training add to the effectiveness of the program and the coach’s impact on students throughout the academic semester? The significance of my research was the value of …

International Student Recruitment, Retention, And Transfer Efforts At Top Community Colleges Hosting International Students In The United States, Alejandra Diaz-Rangel

Educational Leadership & Workforce Development Theses & Dissertations

The number of international students enrolled at community colleges across the U.S. has significantly shifted in recent years. As a result, higher education institutions across the country have developed and integrated rationales for attracting and retaining international students to their campuses. The purpose of this research study was to examine international student recruitment, retention, and transfer efforts taking place at community colleges in the U.S. The data that influence the international student recruitment, retention, and transfer plans set forth by community colleges in the U.S. was collected from decision makers at 15 U.S. higher education institutions through the means of …