Digital Commons Network^™

Turnover Rates In The Hospitality Industry And The Factors Contributing To Employee Loss Or Retention, Vincenzo Cicerale

Hospitality Graduate Student Scholarship

The predominant purpose of this paper is to determine if the hospitality industry does in fact have the highest turnover of any industry, and if so, what are the implicating factors in the lack of retention. Throughout the research conducted, a common theme that developed was the lack of training in the hospitality industry and its impact and perception employees have of their leaders, and thus its affect on retention and turnover. Moreover, another aspect to consider is the generational implications, specifically generation Y, otherwise known as millennials, who are regarded as not being loyal to their employer (Gursoy, Maier, …

A Qualitative Study On The Detrimental Impacts Of Attrition In Mid-Level Managers In The Marine Corps, Richard Lee Diddams Jr

Doctoral Dissertations and Projects

The purpose of the qualitative, case study research was to explore leadership and retention factors associated with Marine Corps officers the Marine Corps desired to retain until retirement eligible. The objective was to explore the views of Command and Staff students who were at the mid-point of their career and faced with retention decisions. The study incorporated a comprehensive document review focused on leadership and retention, Marine Corps precepts involving promotion and retention policies, Marine Corps leadership and retention archival documents, and participant interviews using semi-structured questions to obtain insight into the research questions. The study involved the dynamic relationship …

Persistence Of African American Students At Predominately White Institutions, Candace Thompson

Masters Theses

Using qualitative methodology, the persistence of African American students at predominately White institutions was analyzed. This was conducted through semi-structured interviews by six participants which evaluated African American students’ overall persistence. Participants expressed what determined their selections of institutions as well as what institutional and personal factors negatively and positively affected their matriculation throughout the institution. In addition, the study provided recommendations to student affairs professionals to better serve this population.

Special Education Teacher Retention In The Early Years, Caroll Brant

Walden Dissertations and Doctoral Studies

The intent of this qualitative study was to examine the impact of intrinsic motivators and extrinsic workplace experiences on the retention of beginning special education teachers of students with low incidence disabilities (LIDs). This study was designed in response to district leaders’ shared concerns of the continuous turnover experienced annually in several districts in a region of a southern state. Two research questions were developed to gain a deeper insight into the influence intrinsic and extrinsic factors have on beginning special education teachers’ decisions to stay in the self-contained, LID classroom. Ten beginning special education LID teachers participated in interviews …

Developing A Sustainable Model For Impactful Academic Advising, Ronda M. Bond, Stephen C. Byrd, Sandra J. Mazzoli, Reginald L. Stroble

Doctor of Education Capstones

The primary focus of this research is advising delivery models for community colleges. This capstone focused on the Virginia Community College System (VCCS), namely John Tyler Community College (JTCC). The research focused on delivering the most consistently supportive advising framework for faculty, staff, and students. A mixed-methods study was used by way of an online survey and in-person focus groups. Secondary data from the Integrated Postsecondary Education Data System (IPEDS) was used to compare JTCC to other colleges in the VCCS. This study also focused on best practices regarding academic advising and advisor development, evaluated the needs of current advising …

Retention, Matthew Molinaro

The Review: A Journal of Undergraduate Student Research

Employee retention in the 21th century reflects how companies keep their employees motivated and well prepared for the challenges in the workplace. In this paper, I apply the concepts of motivation and how employers keep their employees. I also emphasize the costly effects of a employee leaving the organization, both as a dollar and emotional standpoint.

Retention Of Child Welfare Caseworkers: The Wisdom Of Supervisors, Austin G. Griffiths, Patricia Desrosiers, Jay Gabbard, David Royse, Kristine Piescher

Social Work Faculty Publications

Child welfare supervisors have a unique vantage point, leading local service delivery efforts while representing a larger organizational bureaucracy. They also play a key role in workforce stability, as high caseworker turnover remains a real problem that affects clients, communities, and agency budgets. Using a qualitative thematic content analysis to analyze data collected from a sample of public child welfare supervisors in a southern state (n=117), findings from this study provide suggestions for systematically addressing workforce turnover through the unique perspective of the child welfare supervisor. Supervisors made recommendations to improve agency infrastructure, organizational climate, and organizational culture as areas …

Leadership Strategies To Improve Nurse Retention, Floyd Jordan Colwell

Walden Dissertations and Doctoral Studies

The nursing shortage and high turnover rates are a problem in the United States. The purpose of this multiple case study was to explore leadership strategies that hospital senior nurse managers in the Rocky Mountain states use to improve nurse retention. Participants were 6 hospital senior nurse managers including 3 chief nursing officers, 1 assistant chief nursing officer, and 2 directors who had demonstrated effective leadership strategies in retention of nurses. The leadership-motivated excellence theory was the conceptual framework. Semistructured interviews with open-ended interview questions were used to collect data; organization websites and documents were used to help corroborate evidence …

Impact Of The Prophecy Job Fit Predictor On New Graduate Nurse Satisfaction, Joi Alesha Johnson

Walden Dissertations and Doctoral Studies

Research has shown that job satisfaction influences retention of nurses, and policies focused on nursing satisfaction are more beneficial for retaining new nurses than adjusting work hours and wages. The prophecy job fit predictor is a quality improvement initiative designed to identify where a nurse should be assigned based on behavior, clinical capabilities, and personality assessment. The practice-focused question for this project focused on whether satisfaction rates of recently graduated registered nurses were influenced by their unit placement. The conceptual frameworks that guided this project were the plan, do, study, and act method and Herzberg's 2-factor theory. Data were obtained …

Leadership And Culture Effects On Corporate Retention Of Black Millennials, Ashley Rhae Grishby

Walden Dissertations and Doctoral Studies

The purpose of this study was to determine if transformational leadership, motivation, organizational culture, and person-€organization (P-€O) fit predict retention of Black millennials compared to White millennials. This study also determined if transformational leadership mediated the relationship between motivation and retention, if motivation mediated the relationship between P-€O fit and retention, and if P-€O fit mediated the relationship between culture and retention. With the millennial population making up approximately 50% of the workforce by 2020, it is important for organizations to determine which factors are affecting their retention. To predict employee retention, each variable was measured with 5 reliable online …

Promotion And Retention Of English Learners (Ells) In An Large Urban School District: A Policy Advocacy Document, Hanan Matari, Ruqia Ali

Dissertations

This policy advocacy document argues for a fair and equitable retention and promotion policy for English language learners (ELLs) in elementary grades of a large urban school district. Increasing access and instructional opportunities within bilingual/ESL services combined with more accurate measures of English proficiency would help mitigate random or unfair promotion and retention practices. A needs analysis was conducted on educational, economic, social, political, and moral-ethical dimensions and arguments made in support of the recommended policy (Browder, 1995). This policy solidifies district accountability for the education of all ELL students by mandating schools provide equal opportunity and access to high-quality …

A Qualitative Study Of Doctoral Students Who Are Mothers In Counselor Education: The Impact Of Mentoring, Wellness, And Self-Efficacy On Persistence And Retention, Angela C. Spiers, Charles E. Myers, Michelle Mitcham

Journal of Excellence in College Teaching and Learning

This research set out to review the perceptions of a small sample of doctoral students (n = 6) who are mothers in a blended for profit university. Researcher used qualitative interviewing with a phenomenological approach to explore the effect of wellness, self-efficacy, and persistence on retention and attrition of students. Themes emerged on specific issues that were germane to doctoral students who are mothers. Respondents provided qualitative data suggestions and personal experience of being a mother in a counseling doctoral program. Findings included an understanding of the different types of mentoring, identification of stressors experienced by students, and suggestions on …

Job Retention Of Childcare Workers In A Military Child Development Center, Janet Marie Hooten

Walden Dissertations and Doctoral Studies

This study explored the low retention rates of childcare workers at a military child development center in the northeast United States. The purpose of this case study was to explore the work experiences of childcare employees during their first year of employment at a child development center to discover the factors that influenced their decision to resign. The conceptual framework that guided this study was a 2-factor approach of motivator and hygiene factors associated with experiences and perceptions. Transcripts from interviews with 15 current and prior childcare workers and management team members were coded, triangulated, and thematically analyzed. The themes …

The Perceptions Of The Value Of Arkansas’ Beginning Administrator Mentoring Program Among First-Year Principals, Sharesa White

Student Theses and Dissertations

This qualitative study examined the perceptions of first-year principals toward Arkansas’ Beginning Administrator Mentoring Program. The study sample included seventeen first-year principals from the 2017-2018 school year. Semi-structured interviews were used to draw conclusions and to make recommendations for state agencies, superintendents, and universities wanting to implement or to make improvements to their beginning building-level leader preparation programs. Prior research confirmed the following findings from the study: 1) Mentoring support for novice principals is critical to first-year building-level leadership; 2) Additional learning opportunities are needed for novice principals during their first year as building-level leaders; and 3) Preparation needs do …

Post-Katrina Retention Of Law Enforcement Officers: A Case Study Of The New Orleans Police Department, Richard A. Williams Sr

LSU New Orleans Theses and Dissertations

This dissertation is a case study of the New Orleans Police Department and identified factors that affected the retention of law enforcement officers post-Hurricane Katrina. The NOPD was chosen because the agency was an extreme case and experienced the unprecedented separation of over 300 officers during and post- Hurricane Katrina. The variables examined included tenure, age, salary, education, and job satisfaction, as well as, race, sex, marital status, and New Orleans residency.

This research is significant because in a time of decreasing budgets and increased cost to replace employees, where skills are scarce and knowledge is important, recruitment is costly, …

Exploring Churn And Alignment Between Retention And Occupational Culture As Perceived By Professional Truck Drivers, Catherine M. Cole

Dissertations

Despite advances in logistics software and increased driver pay, the trucking industry continues a historic wave of human capital risks in the form of driver turnover and driver shortages. Previous efforts to understand the phenomenon of driver turnover rely heavily on supply chain, transportation, and logistics based disciplines. The current study provides a human capital ontology towards understanding professional truck driver perceptions. Within the interpretive framework of pragmatism, the study applied a simultaneous ethnographic and phenomenological research design to explore the phenomenon of churn and professional truck driver perceptions of environmental alignment between trucking industry retention strategies and the occupational …

Examining Generational Differences In The Workplace: Employee Engagement Practices And Their Impact On Retention Of Different Generations Of Human Resources Employees In Higher Education, Lamija Basic

Dissertations

Purpose: The purpose of this quantitative study was to identify the employee engagement practices that Baby Boomer, Generation X, and Millennial human resources (HR) employees in four-year private institutions of higher education (IHEs) in southern California perceive as most important to their retention. The secondary purpose of the study was to determine the similarities and differences between the engagement practices considered most important for retention by Millennial HR employees compared to Baby Boomer and Generation X employees in IHEs.

Methodology: A quantitative descriptive, nonexperimental research design was selected for this study. The population included three generations of HR professionals working …

Exploring The Relationship Of Burnout, Retention, And Tenure Between Full-Time Professors Teaching In A Traditional Brick-And-Mortar Environment And Full-Time Professors Teaching In A Fully Online Environment, Scott Dunbar

Doctoral Dissertations and Projects

The purpose of this study was to examine the effects of educational delivery as it related to burnout in full-time college professors in a Southern California Christian university. The problem addressed was examining the relationship of full-time faculty burnout between two educational delivery methods, traditional brick-and-mortar educational delivery and fully online educational delivery, in a Southern California Christian university. This study was significant as the phenomenon of burnout in relation to brick-and-mortar full-time professors and online full-time professors had yet to be researched in a Southern California Christian university. In addition, burnout in online faculty members had rarely been studied …

The Impact Of A Values Clarification Process On The Factors Associated With Retention Of Historically Underrepresented Students At A Public University, Jose Antonio Aviles

Theses and Dissertations

The literature examining the retention of students of color is very much like a puzzle. Many scholars have contributed to the puzzle attempting to make a complete body of knowledge regarding student departure. However, a void in the literature seems to be the role of students' values in the retention puzzle, specifically, whether the process of clarifying personal values would affect the retention of students of color in higher education.

A transitional summer bridge program was modified using a conceptual framework anchored in the examination of espoused values versus values in use. The model was developed using Argyris and Schon's …

Strategies For Increasing Volunteer Engagement In Nonprofit Healthcare Organizations, Sanja Katina Hudson

Walden Dissertations and Doctoral Studies

Implementing effective strategies to address the challenges of volunteer engagement is critical for helping ensure the sustainability of nonprofit healthcare organizations. Nonprofit healthcare leaders seek strategies to increase the volunteer workforce and enhance volunteer engagement. Through the conceptual lens of Deci and Ryan's self-determination theory, the strategies nonprofit healthcare leaders used to reduce volunteer turnover were explored in this single-case study. Data were collected using semistructured interviews with 5 nonprofit healthcare leaders from a single organization in the southwestern United States. Analysis of internal and external organizational documents and publicly available data were manually coded and thematically organized. The use …

Strategies Hospitality Leaders Use To Reduce Employee Turnover, Borislav Perev

Walden Dissertations and Doctoral Studies

Employee turnover is a global problem with adverse effects on financial performance and sustainability of organizations. In the hospitality industry, employee turnover levels increased to 58.8%, and the associated cost of turnover may be more than 100% of an employee's yearly wage, with a total loss of over $25 billion a year. The purpose of this single case study was to explore strategies used by hospitality leaders in the southeastern United States to reduce employee turnover. The conceptual framework was the transformational leadership theory. Purposeful selection of participants included leaders with experience in developing and implementing strategies for reducing employee …

Educating Nurse Managers To Create A Culture Of Nurse Retention, Stacey Trotman

Walden Dissertations and Doctoral Studies

Nurse managers are stakeholders in creating a culture of nurse retention. The purpose of this staff education project was to identify evidence-based best practices that promote nurse retention and to educate nurse managers about these strategies. Knowles's theory of adult learning was the theoretical framework for the project. The practice-focused question addressed whether an education program for nurse managers would increase their understanding of evidence-based strategies to create a culture of nurse retention. The education program centered on 4 themes: professional development, communication and relationships, culture and work environment, and organizational structures and support. The concepts of 5 domains-- status, …

Leadership Satisfaction And Turnover Intention Among Public Sector Employees, Marcia Bennett

Walden Dissertations and Doctoral Studies

The changing demographics of the federal workforce require managers to understand generational differences in experiences, values, and leadership preferences that can negatively impact an agency's ability to fulfill its mission. There is a gap in the literature regarding generational cohort perceptions of employee satisfaction with leadership and turnover intention in the Small Business Administration (SBA). The purpose of this quantitative, cross-sectional study was to examine the generational perceptions of SBA employees regarding leadership satisfaction and intent to leave the organization within the next year. Strauss and Howe's generational theory served as the theoretical framework. This non-experimental quantitative study used the …

Principal Leadership Style, Teacher Motivation, And Teacher Retention, Willie E. Williams

Walden Dissertations and Doctoral Studies

The problem of teacher turnover in the United States has received significant attention from policymakers and district leaders. Improving teacher motivation is a concern and challenge for principals because they are faced with retaining highly qualified and capable teachers in the classroom. Researchers have indicated that principals can play a crucial role in motivating teachers. This nonexperimental correlational study used Deci and Ryan's self-determination theory and the leadership theories of Burns, Avolio, and Bass as a framework to address 2 research questions. The first research question examined the relationship between principal leadership style and teacher motivation, and the second question …

Strategies For Training A Multigenerational Workforce, Lydia Butler

Walden Dissertations and Doctoral Studies

For the first time in history, 5 generations are working side by side, creating a challenge concerning training, developing, and managing a multigenerational workforce. More people are working into their later years, and the U.S. labor force participation rate of individuals age 55 and older is projected to increase from 22.4% to 24.8% by 2026. The purpose of this single case study was to explore training strategies managers used to improve multigenerational employee productivity. The sample population included 6 managers of an automotive company in the Great Lakes area of the United States who had knowledge and experience supervising multigenerational …

Virtual Worker Perceptions Of Retention In The Financial Services Industry, Shelly Zaldivar

Walden Dissertations and Doctoral Studies

As the need for cost-efficient, talented teams continues to grow, leaders often consider the use of globally dispersed teams, also defined as virtual teams. Despite the apparent benefits, the unique needs of virtual team members are often overlooked in general leadership, change management, and retention discussions. Leaders need to understand contributing factors to the attrition of virtual workers. The foundation for this research included theories of employee retention and change management. The research question for this qualitative phenomenological study focused on the lived experiences of current or former virtual financial services workers regarding job retention. Participants were chosen using purposeful …

Instructional Behavior And Its Impact On Student Engagement, Debra Joan Crumpton

Walden Dissertations and Doctoral Studies

The purpose of this quantitative study was to expand understanding of leadership behaviors and their influence on follower engagement. Researchers have shown that engagement is a predictor of retention and organizational performance. Leadership theory and the conceptual framework of worker engagement were the study's theoretical anchors. Despite a proliferation of leadership studies, engagement antecedents are largely unknown. The aim of this study was to narrow the gap in the literature by examining the extent to which there may be a relationship between college instructors' behaviors and student engagement. Although not traditionally regarded as frontline leaders, extant leadership literature affirmed college …

Strategies To Reduce Employee Turnover, Diane Krzan Merla

Walden Dissertations and Doctoral Studies

Businesses that fail to retain knowledgeable employees risk remaining competitive in the marketplace. Approximately 25 million people quit their jobs in 2016, overall. This single case study explored strategies business managers use to reduce employee turnover. The population for this study was 5 business managers from a business and technical personnel support organization in the information and solutions industry in the state of New Jersey who had experience with strategies to improve employee retention. The conceptual framework used in this study was systems theory. Data were collected from company archival documents and semistructured face-to-face interviews with 5 business managers. Moustakas' …

Compassion Fatigue And Burnout: Awareness And Prevention For The Novice Nurse Population, Jamie B. Lopez

Walden Dissertations and Doctoral Studies

Compassion fatigue (CF) and burnout (BO) in the novice nurse population can negatively affect the organization, patient safety, patient satisfaction, and the individual. Novice nurses are susceptible to the development of CF and BO due to a lack of knowledge about the causes and the stress experienced as the novice nurse transitions to practice. The purpose of this staff education project was to fill the gap in practice by creating awareness about CF and BO during the nurse orientation process and by providing prevention strategies. The relationship-based care model and the theory of planned behavior were used to guide the …

Grounded Practical Theory To Improve Persistence-Retention Strategic Enrollment Management, Kenneth W. Borland Jr.

Journal of Research, Assessment, and Practice in Higher Education

The author introduces grounded practical theory (GPT) as a useful research approach in the field of strategic enrollment management (SEM) and its focus on persistence-retention. The GPT approach is then illustrated by engaging sample voices of persistence-retention and SEM; scientific theory (the philosophical level) and normative theory (the technical level) as observed in the literature. The scientific theory voices and normative theory voices are then positioned in relation to voices of students and practitioners (observed respondents) who have identified real world persistence-retention and SEM problems. These problems suggest implications for reconstructing the relationship between persistence-retention and SEM philosophical, theoretical, and …