Digital Commons Network^™

Erp Implementation: Chief Information Officers’ Perceptions Of Critical Success Factors, Fiona Fui-Hoon Nah, Kathryn M. Zuckweiler, Janet Lee-Shang Lau

Research Collection School Of Computing and Information Systems

This article reports the results of a survey of Chief Information Officers (CIOs) from Fortune 1000 companies on their perceptions of the critical success factors in Enterprise Resource Planning (ERP) implementation. Through a review of the literature, 11 critical success factors were identified , with underlying subfactors, for successful ERP implementation. The degree of criticality of each of these factors were assessed in a survey administered to the CIOs. The 5 most critical factors identified by the CIOs were top management support, project champion, ERP teamwork and composition, project management, and change management program and culture. The importance of each …

Analysis Of Organizational Architectures For The Air Force Tuition Assistance Program, Krista Z. Lapietra

Theses and Dissertations

The consideration of restructuring through a change in organizational architecture is often a fiercely debated issue within an organization. The argument for restructuring to improve quality, customer service, and financial management is pitted against perceived lack of job security and historically poor results from previous restructuring initiatives. To balance all sides when considering a change in organizational architecture, the organization should use a method of evaluating potential architectures that assists in determining the best new architecture and generates support from those involved. The objective of this research is to provide the Air Force Education Division with a defendable methodology for …

The Development Of An Integrated Measure Of Readiness For Change Instrument And Its Application On Asc/Pk, Steven W. Clark

Theses and Dissertations

Organizations are continually forced to implement changes due to a myriad of external and internal influences, Despite the fact that organizations are predominantly in a perpetual state of change, recent research has shown that nearly 75% that have initiated large-scale change efforts have not realized the significant organizational improvements that were intended, As a preemptive measure, organizational managers are being encouraged to gauge their organization's readiness prior to implementing change initiatives, Unfortunately, over 40 unique instruments currently exist that purport to measure some aspect of readiness, Because of limited perspective, no one instrument has emerged as the standard and they …

Strategies Leaders Should Use To Respond To Hostile Questions Regarding Organizational Changes: An Empirical Investigation, Michael S. Gore

Theses and Dissertations

The purpose of this research was to develop a tool, using Speech Act Theory, which will help leaders better handle hostile questions they face during organizational change. Specifically, speech act theory, which outlines five question-response strategies, was used to test the effectiveness of question responses to hostile questions encountered during organizational change.

Participation's Effect On Organizational Readiness For Change: An Empirical Study, Jonathon F. Flanders

Theses and Dissertations

Organizational change management is a principal issue in virtually every organization. This cross sectional correlation study examined an array of variables (i.e., process, personality, and context -specific) that influence organizational readiness for change. Participation (process variable) was related to higher mean scores in each of the four distinct readiness for change scales and explained a significant amount of incremental variance in appropriateness, valence, and efficacy.

An International Study Of Organizational Change: A Simultaneous Analysis Of Process, Context, And Individual Attributes, Hee-Hyung Jung

Theses and Dissertations

Few studies in the organizational change literature have examined differences in the change process in different cultures. This cross-cultural study is designed to take a comprehensive view of change using a dynamic model that integrates content, process, context, and individual attribute factors simultaneously. The model is used to compare perceptions of organizational change held by members of military organizations in the United States and in Korea. The U.S. sample consisted of 264 employees who were members of Department of Defense organizations. There were two Korean samples: 280 employees of the Women's Military School and members of the Women's Battalion, and …

A Study Of Technology Implementation In Two School Districts: The Dynamics Of Leadership And Change, Rebecca D. Gillespie Edd, Ma, Ba

Dissertations

This qualitative case study investigated the role administrative leadership plays in organizational change related to the infusion of technology into district programs and pedagogical practices. School districts have been engaged in a struggle to incorporate new generations of technological advancements in meaningful ways for their students. Instructional reform and measurable performance-based outcomes are frequently conflated with the pressure to implement effective technology programs that ensure the No Child Left Behind federal mandates are met while ensuring judicious use of district funds. While technology has the potential to transform the educational process, it must align with the cultural uniqueness of the …

Healthy Organizations And The Link To Peaceful Societies: Strategies For Implementing Organizational Change, Jeannette Jackson, Maria Coolican

Vanderbilt Journal of Transnational Law

This Article focuses on the impact that the organizational structure of a corporation can have on fostering a peaceful outside world. In this Article, the Authors argue that if an organization is structured to meet the needs of its employees and also cares about its employees and their needs, then the employees will behave civilly and respectfully. Furthermore, the Authors argue that the organization structured in such fashion will then be conducive for healthy organizational growth and positive conflict resolution. The Article posits that families, schools, religious organizations, social groups, and business organizations all have the potential of contributing to …

Change Management: A Guide To Effective Implementation By Robert A Paton And James Mccalman, 2001, Response Books, New Delhi, Pp 280, Price: Rs 450, Devi Akella

IIMB Management Review

Change Management: A Guide to Effective Implementation examines how organizations can respond effectively to rapid technological, market, and competitive changes. Paton and McCalman present practical models and strategies for managing organizational transformation, emphasizing the integration of technological, structural, and people-oriented solutions. The book discusses environmental analysis, systems approaches, project management, intervention strategies, and the role of managers and change agents in facilitating change. It also explores the concept of the learning organization as a framework for continuous adaptation and improvement. Supported by real-life case studies, the book serves as a practical guide for managers, consultants, and management educators.

The Role Of Architecture And Sociology In Organizational Development, Ronald Smith

Sociology Faculty Research

Architects and sociologists are increasingly realizing that the two professions have close and important linkages. Certainly the two directly contribute to organizational development. Architectural sociologists draw upon their organizational theories and their research to describe how the physical environment reflects managerial philosophies and also to analyze how the physical environment subsequently impacts the participants, processes, and outcomes of the organization (Becker and Steel, 1995). Sociologists could be of assistance to the architect on matters of building and landscape design, choice of furnishings, layout of work stations, locations of conference and break rooms, decision about who receives valued space, public perceptions …

Comparing Job Component Validity To Observed Validity Across Jobs, David Charles Morris

Theses Digitization Project

Five hundred and eighteen observed validity coefficients based on correlations between commercially available test data and supervisory ratings of overall job performances were collected in 89 different job titles. Using Dictionary of Occupational Title Codes, Job Component Validity (JUV) estimates based on similar job titles residing in the PAQ Service database were collected and averaged across the General Aptitude Test.

Relational Development Model Of Executive Coaching As A Tool For Organizational Change, Shaun Martinz

Graduate Student Theses, Dissertations, & Professional Papers

No abstract provided.

The Roles And Attributes Of Human Resource Leaders During Organizational Restructuring, Alison Anne Brown

Dissertations

Problem. As the number of organizations involved in major restructuring increases, Human Resource (HR) leaders find themselves in a labyrinth of evolving roles. How might they facilitate the organization's desire to successfully wed human needs and experiences to profit expectations and strategies?

Purpose. This qualitative study seeks to increase understanding of the dual role played by human resource leadership, as they are both survivors and facilitators of organizational restructuring. It answers the overarching question: What are the unique contributions made by HR leaders to the organizational restructuring process?

Methodology. Through a purposive sampling process, 11 HR leaders were identified who …

Perception And Reality: An Empirical Assessment Of Navy Leadership Styles And Business Process Reengineering Outcomes, Andre D. Murphy Edd

Dissertations

Seeking to improve mission readiness and organizational effectiveness while reducing expenditures, the Department of the Navy (DoN) eliminated and reconstructed many of its business practices. Reconstruction of the military's business practices was accomplished through business process reengineering (BPR). Business process reengineering is a change strategy that provides organizations the opportunity to do “more with less.” Although doing more with less is not a new concept in military settings, the organizational change construct of business process reengineering is new. Most organizations in the private sector that attempt reengineering do not attain their intended results; the literature reveals that 50–70% of organizations …

Changing Organizations: A Meta-Analysis Of Change Implementation Strategies' Effects On Organizational Outcomes, Jay A. Welborn

Theses and Dissertations

This research represents a meta-analysis of 24 empirical studies that explored and identified which organizational factors moderated the relationships between facilitation strategies and change adoption The results indicate two key facilitation strategies, participation and communication that produced significant results. Participation resulted in a positive impact on job satisfaction, organizational commitment, performance, and turnover rates, while communication resulted in a positive impact on job satisfaction, organizational commitment, change adoption, and intent to remain. Contrary to many research studies, participation strategy was a non-significant moderator for change adoption. The identified strategies and outcomes were then analyzed for potential moderators. Due to the …

Analysis And Evaluation Of The Macroscopic Organizational Structure Of Red Horse, Lance D. Clark

Theses and Dissertations

The primary contingency engineering capability within the United States Air Force is provided by Rapid Engineer Deployable, Heavy Operations Readiness Squadron, Engineer (RED HORSE). This thesis examines the macroscopic organizational structure of RED HORSE; that is, the manner in which RED HORSE resources (personnel and equipment) are organized collectively, above the unit (squadron or flight) level. It builds on the findings of the Air Combat Command - sponsored RED HORSE 2010 Strategic Study, and focuses on issues of geographic location and chain of command above the unit level, as the study found these two topics were found to be vital …

Comparison Of Customer Service Surveys Used By Arrowhead Credit Union And Recommendation For Change, Alexis Dionne Bookman

Theses Digitization Project

This project describes in detail the process of constructing a customer service index. It covers past survey methods, makes suggestions for improving Arrowhead Credit Union's current customer service surveys, creates an index for measurement of survey results, and concludes with the effects these changes will have on the Credit Union.

Strategic Marketing Plan For San Antonio Urology Medical Group, Incorporated, Victor Choy Ching

Theses Digitization Project

San Antonio Urology Medical Group, Inc. (SAUMG) is a single speciality urologic practice in Southern California comprised of three urologists. The rapid changes occurring in healthcare must be analyzed and strategies developed to enhance the continued growth fo SAUMG and to shape its future.

Downsizing : An Analysis Of Organisational Strategies And Human Resource Management Outcomes, Cecil A. Clabaugh

Theses: Doctorates and Masters

The objective of this research was to examine the relationship between loss and retention of key employees in downsizing organisations and organisational performance. The purpose of this was to develop an understanding of the organisational performance that results when downsizing organisations are unable to retain their key workers. The secondary objective of the research was to examine the factors that make up a downsizing organisation's employee selection process in order to determine how these factors affect loss and retention of key workers. The research was guided by a theoretical framework developed by Kozlowski et al (1993) and Thornhill and Saunders …

To What Extent Can Knowledge Management Systems Build And Reinforce Consensus Around Initiatives For Change?: A Self-Reflective Analysis Of Professional Practice, Guy A. Duczynski

Theses: Doctorates and Masters

This thesis reports on my attempts to 're-align' the purpose, behaviour and underlying culture of a large military organisation through heuristic, self reflective enquiry - to 'find its future' - with and through its people. I use the word re-align with great care as I recognised that change would have been too ambitious and would (probably have) result(ed) in failure. Whilst I cannot claim total success, I have made new and valuable discoveries in knowledge elicitation and methods of integrating the views of a large number of people to 'build and reinforce consensus around initiatives for change'. In the process …

Organizations Evolving By Howard A Ldri Ch, Sage Pub Lications, London, 1999, Pp Xv + 413, Price:£ 55.00 (Cloth), £ 17.99 (Paper)., Ishwar Dayal

IIMB Management Review

The book examines processes by which organisations come into being and achieve coherence as entities. It also discusses the issues surrounding organisational transformation and change. The understanding of these sociopsychological processes is necessary to enable managers to look at organisations as 'living' entities, to understand, maintain and develop organisations, and to manage change.

Implementing Bpr Projects In The Us Vs. In France, Catherine Se Chao

Theses Digitization Project

This study deals with the cultural differences between conducting business in Eruope particularly in France compared to conducting business in the United States.

Managing The Human Aspects Of Organizational Change; Change Management; Strategic Management Guidelines, Society Of Management Accountants Of Canada, American Institute Of Certified Public Accountants (Aicpa), Australian Society Of Certified Practising Accountants

Guides, Handbooks and Manuals

No abstract provided.

Strategic Transformation Of Public Enterprises In Tanzania: Action Research Oriented Methodology, M A.M Victor

Tanzania Journal of Engineering and Technology (TJET)

Naturally, enterprises are dynamic in the sense that they can either grow or shrink. Growth is the wish of all owners and particularly of fast growth. We talk of growth here as both increasing the speed of circulation of the working capital profitably and increasing the size or expansion of the fixed assets through retained earnings. Proper management will in most cases assure a gradual growth. However, in some situations, gradual growth may not be sustainable due to global competition and/or some other political changes such as elimination of monopoly. In these situations, enterprises will need a strategic transformation, not …

How To Ensure Greater Success In Implementing Organisational Improvement And Restructuring Programmes, C Manohar Reddy

Working Papers

Indian economy has gone through a process of gradual de-regulation in the eighties and this process has accelerated further in nineties. Globalisation and liberalisation have become the catch words of the nineties. Regulation and protectionism of the licence-permit raj had debelitated the competitive capability of many Indian organisations. Since whatever produced could be sold easily, technological upgradation, quality improvement and customer service suffered. As costs could be passed on to the customer without any problem, there was no emphasis on cost consciousness or efficiency. All these handicaps didn't matter in an era of regulation and protectionism.

Organizational Change Theory And The Factors For Sustaining Change: A Case Study Of Three Public Sector Organizations Winners Of The Virginia Award For Continuing Excellence, Mary Redd-Clay

Theses and Dissertations in Urban Services - Urban Management

The purpose of this study is to investigate the factors associated with organizational change and with sustaining change in public sector organizations recognized for their change efforts as recipients of the Virginia Award for Continuing Excellence.

This was a case study of three public sector organizations, located in and around urban settings in the state of Virginia. They include Air Combat Command located in Hampton; Hanover County Public Schools located outside Richmond; and Norfolk Naval Shipyard located in Portsmouth. Each of these organizations is notable as winners of the Virginia Senate Productivity and Quality Award for both the Medallion and …

The Role And Impact Of Leaders' Mental Models In Effecting Planned Transformational Change, Stephen C. Rathmill

Educational Studies Dissertations

Presidents and CEOs play a critical role in leading their organizations through planned transformational change (PTC) and generally, do not do it very well. This may, in part, be a result of leaders not closely examining and challenging their thinking about PTC and their role in leading it. Leaders' mental models determine what and how they think about their organizations, employees, transformational change and what their leadership means and how their mental models determine their actions and behaviors in planning and implementing PTC. By examining and challenging their mental models, leaders may gain insights into alternative ways of leading and …

The Changing Context Of Practice, Stephen M. Brown

WCBT Faculty Publications

Environmental and organizational changes are putting new demands on training. Training must change to support new organizational structures within a complex and changing business and social environment.

Evaluation of training must be multilevel, customer focused, and support continuous improvement of training.The challenge is to provide meaningful data that enables assessment of customer satisfaction, business impact, and return on investment.

The Organizational Action Research Model, Morton Elfenbein, Stephen M. Brown, Kim H. Knight

WCBT Faculty Publications

This chapter proposes a paradigm, which empowers practitioners to practice research to meet their needs and to advance the profession to which they belong. It proposes the integration of practitioner and researcher role as an alternative to the fragmented model that currently exists. In doing so, it draws much from the past tradition of the action researchers as well as the science approach espoused by others. In this way, the needs of individual managers to evaluate their espoused theories and their theories-in-use can be undertaken so that their organizations can function more realistically and can respond more effectively to the …

Degree Of Organizational Change And Job Insecurity, Heidi Anne Schmitz

Theses Digitization Project

No abstract provided.