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Dealing With Human Issues Throughout Systems Implementation: Guidelines From A Psychodynamic Perspective, A.M. Razavi, R. Ahamad

Research Publications (2011 to 2015)

This study is devoted to study the nature and the effects of human issues throughout information systems (IS) implementation projects. These issues normally transcribed as resistance, i.e. negative reactions that impact the project success. Moreover the lack of acceptance can interpret as another type of negative reactions as well. Both have been considered here as reactions to the imposing changes, that attempt to revert to the previous stable state. This paper provides an adaptation of individuals and groups' identification processes from a psychodynamic view. The result is used to describe underlying dynamics of organizations (whether in individual or groups level) …

Action Learning—An Experiential Tool For Solving Organizational Issues, Sharon B. Kinsey

Journal of Extension

Action Learning can be effectively used in both large and small businesses and organizations by employees, stakeholders, or volunteers through this "learning by doing" approach to evaluate an issue or issues of importance to the organization. First developed in the 1940s, Action Learning has increasingly been used as a method to explore questions that often go unanswered in day-to-day organizational life through the use of reflective listening and insightful questioning.

American Accreditation: Why Do It?, Deborah Prince

Higher Learning Research Communications

A review of the history and purpose of accreditation followed by a brief case study of how a small specialist institution outside of the USA went through the process of becoming accredited. The changes needed inside the curriculum and inside the organization in order to make this significant organizational development are reviewed and discussed.The paper concludes with some discussion as to why a non-US based institution might decide to become accredited by an outside agency.DOI: 10.18870/hlrc.v2i3.71

Community College Presidential Transitions: Enhancing The Process By Understanding Stakeholder Perceptions, Jeffery Clay Bradford

Dissertations

A leadership crisis is pending at America’s community colleges. Presidents are serving shorter terms (Stanley & Betts, 2004) and retiring rapidly (Duree, Ebbers, Santos-Laanan, Curtis, & Ferlazzo, 2008). Weisman and Vaughan (2006) project that 84% of current community college leaders will retire by 2016. New chief executives need to be effective at implementing the goals set by the board of trustees in a timely manner. The purpose of this qualitative case study was to identify stakeholder perceptions during a community college presidential transition and strategies for assisting in a smooth transition.

In-person semi-structured interviews were conducted at three medium-sized Midwestern …

Leadership & Organizational Change, Terri A. Scandura Phd, Monica Sharif

Management Faculty Articles and Papers

In recent years, change has occurred within almost all organizations. Downsizing, relocations, restructuring, technological changes, mergers, process-oriented changes and people-oriented changes are happening on a daily basis. Therefore it is necessary to study the influence organizational change has on important organizational variables. We conducted a study examining reactions to different types of organizational change. We specifically looked at the extent to which employees trust their organization during different types of organizational change.

Building Organizational Capacity For Enrollment Performance Measurement: A Mixed Methods Investigation, Lynda Ruth Wallace-Hulecki

Department of Educational Administration: Dissertations, Theses, and Student Research

The use of enrollment performance measurement systems can enable the provision of intelligence information to inform strategic decision-making and the effective management of enrollment. A review of the literature indicated that the development of enrollment intelligence systems was a nascent area in which only a select few institutions had successfully developed applications. In addition, no published models or guidelines were found for assessing an organization’s capacity for success in developing advanced enrollment performance measurement capabilities linked to enrollment performance improvement.

The purposes of this study were twofold: (a) to identify the culture value orientations and organizational capacity conditions that existed …

The Impact Of Cognitive Processes In The Areas Of Organizational Change Applied Study In The Directorate General Of Training And Development / Ministry Of Electricity, Alyaa J. Mohammed

Journal of Economics and Administrative Sciences

Centric study on the interest of the Directorate General of Training and Development / Ministry of Electricity to consolidate the concept of process and enhancement of knowledge in the areas of organizational change، it reached a sample of the study (44) people who are highly heads of departments، technicians and administrators in different sections of the Directorate and by using the correlation coefficient (Spearman) & coefficient of simple regression been tested correlations between variables and the impact of the study، as has been reached to integrate the role of cognitive processes with the areas of organizational change and relationships that …

Unleashing Innovation In Public Agencies, Christine G. Springer

Public Policy and Leadership Faculty Research

Nurturing continuous innovation and renewal in public agencies is not only important but critical to successful public management in an environment of change. Innovation is a tool for transforming the entire culture of organizations and there is a growing recognition that fostering a culture of innovation is critical to success. It is even as important as mapping out competitive strategies, maintaining good profit margins in revenue areas or meeting statutory requirements. There are fifteen types of teams and individuals that fuel innovation inside organizations: five outsiders and ten insiders. By developing and supporting some of these innovation personalities that often …

Management Of Change To Ensure Is Success: A Longitudinal Study, Pauline Ash Ray, Wenli Wang, Jerry Cha-Jan Chang, Geoffrey Hubona

Management, Entrepreneurship and Technology Faculty Research

This paper aims to understand the effect of management of change on the success of information system (IS) implementation. Drawing on change management research and self-determination theory, a research model is developed. Data collected from a longitudinal field survey before, during, and after an enterprise-wide IS implementation are analyzed to test the proposed hypotheses. The results indicate that management of change can be used to increase readiness for change and end-user computing satisfaction during and after the implementation. Readiness for change positively impacts satisfaction during an implementation but not after. Contrary to the literature, No significant relationship exists between resistance …

Systems Change: A Study Of Response To Intervention Model Implementation At Two Elementary School In Southern California, Nancy Teola Barker

Theses and Dissertations

This qualitative comparative study examined three core components of RtI² implementation at two purposefully selected elementary schools in one county in Southern California. The researcher interviewed principals, teachers, and support staff regarding leadership attributes, skills and behaviors perceived as critical, professional development opportunities needed for, and the new roles for teachers and support staff in the implementation of the RtI² model at their particular site. The interviews revealed that the most critical behavior was a leader's knowledge of curriculum, instruction, and assessment. Five additional leadership behaviors were identified to a lesser degree. Four of these behaviors were identified as "second-order" …

Identity As The Foundation For Change In School Systems, Amy E. Scalia

Theses and Dissertations

Citizens, politicians, scholars, and educators agree that the nation's educational system is failing to serve our youth. Despite energy, resources, research, and readiness, schools remain unchanged and ineffective. This study builds on existing research in the corporate landscape about the role identity plays in an organization's capability to change. The school system has not made a distinct statement about what it stands for. The researcher hypothesized that a clear identity will better prepare the educational system and schools within it to implement change effectively. The study explored the question, "Does a clear identity better equip a school to implement change?" …

Organizational Change Effectiveness A Case Study In Customer-Alignment Structures For Employee Engagement And Service Delivery, Emily C. Logan

Theses and Dissertations

Although organizational changes are common in business, few of these changes are decided based upon clearly defined organizational goals (Hilmer & Donaldson, 1996). Making structural changes may not be the best approach to improve performance, given that organizational changes are disruptive to the organization (Day, Lawson, & Leslie, 2003). Instead of following prevalent management fads, organizational leaders need to evaluate carefully any potential changes for their situation and objectives before embarking on a disruptive change. The purpose of this study is to determine the effectiveness of an organizational change in which the defined goals were to create more empowered employees …

Millennials And The Adoption Of New Technologies In Libraries Through The Diffusion Of Innovations Process, Heidi Blackburn

Criss Library Faculty Publications

Purpose – Literature on the features of new technology in libraries of every type and size is readily available, but looking at the factors playing a part in the process (relative advantage, compatibility, complexity, trialability and observability) will bring an understanding of how Millennials integrate technology into libraries. This paper seeks to discuss some of the issues involved.

Design/methodology/approach – This research focuses on Millennials and their adoption of new technologies in libraries through the process of diffusion and the stages of adoption as outlined by Everett Rogers: communication through certain channels; over time; and among members of a social …

A Case Study Of User Adoption Of Enterprise Technology At Xyz Media Company, Holli A. Hudson

Theses and Dissertations

As globalization rises, so does the need for organizations to connect disparate processes and integrate information technology systems together. These activities are needed to unite all areas of a business and speak the same organizational language across geographic locations. As a result, the need for enterprise technology is on the rise. However, enterprise technology implementations are usually massive, complex, and expensive (up to $500 million for large multinational companies). Further, only 10% to 33% of these projects succeed. While 35% are cancelled, the remaining exceed their budgets by 178% and schedules by 230%, on average (Martin & Huq, 2007). Just …

Creating The Organizational Conditions That Enable And Support A Shared Approach To Leading School Change, Danette Parsley

Theses and Dissertations

This study examines the overarching challenge education practitioners face knowing how to lead significant change collectively in their schools. This qualitative research study explored the definition of shared leadership and examined a framework of seven behavioral, social, and cultural organizational conditions hypothesized to support a shared approach to leading change in schools: (a) communication and widespread participation; (b) clarity of roles and responsibilities; (c) feedback, recognition, and celebration; (d) mutually supportive and trusting relationships; (e) collaborative learning and inquiry; (f) collective mindsets conducive to change; and (g) attention to shared purpose and focus for the whole school. Interviews were conducted …

Simple Rules Leaders Use To Guide Their Organizations During Times Of Rapid Change, Kristine Quade

Theses and Dissertations

Few leaders would refer to their organization as a complex adaptive system (CAS)--one that is irreversible and unpredictable. They might say their organization contains diverse elements and is constantly learning--the other two aspects of a CAS. Few top leaders rarely are able to identify the self-organizing patterns as they emerge. This study involved 58 senior leaders in five 5 market sectors who were guiding their organizations during times of rapid change. Using a Delphi method, the intent was to identify what simple rules the leaders used to shape the speed, direction and outcomes of self-organizing patterns. A simple rule expands …

Storytelling Strategies For Leading Change In University Prestige, Matthew T. Paden

Theses and Dissertations

Universities across the United States desire to enhance their level of institutional prestige in order to recruit top students, hire outstanding faculty members, and increase financial support. The purpose of this study is to discover storytelling strategies for leading change in university prestige. This qualitative study utilized the Dynamic Narrative Approach in conducting interviews to collect data from university leaders whose titles included president, provost-vice president, and academic dean. The interview instrument consisted of semistructured questions, was reviewed for validity by a panel of experts, and was administered through the use of technology. A review and synthesis of the literature …

An Evaluation Of The Perceived Organizational Culture And Innovative Climate Of A Department Of Defense Community Of Organizations, Craig Whittinghill

Dissertations

No abstract provided.

Examining The Impact Of The Cultivation Of Presence On Autonomy, Hai Wright

Theses and Dissertations

Paradoxes, such as the co-existence of stability and continual change, are characteristic of a complex organization. The ability to adapt to change is a vital trait that leaders must acquire to embrace and integrate organizational paradoxes. The autonomous person is one who is best able to adapt to change. The cultivation of presence (CP) is an approach to developing autonomy that holds great promise in facilitating change. The central purpose of this research was to determine if CP was positively related to the fulfillment of the basic psychological need for autonomy. The study involved 14 alumni from graduate degree programs …

Successful Change Strategies For A Major Research And Consulting Company, Islam Ahmad Azzam

Theses and Dissertations

This case study describes a major change initiative undertaken by a major consulting-contracting agency, 3 Tier Research and Development, Inc., engaged in market branding, research, and development in the United States. Focusing on one client account, Go-Green Auto Corp, the study scrutinizes relevant organizational theories as they apply to real-time organizational leadership and change-management strategy scenarios. Members of the studied organization from one office in Southern California, predisposed by their own mind-sets and training in the organization's mission statement and policies and procedures of operation, voluntarily participated in field research that included questionnaires and interviews by the researcher. The goal …

Re-Imagining Individual And Communal Identity : Corporate Mergers, Susan Duvall-Dickson

Doctoral Dissertations

unavailable

Fishing For Leadership: A Service Philosophy In Library Technical Services, Connie Foster

DLTS Faculty Publications

No abstract provided.

Pengukuran Servant Leadership Sebagai Alternatif Kepemimpinan Di Institusi Pendidikan Tinggi Pada Masa Perubahan Organisasi, Seger Handoyo

Makara Human Behavior Studies in Asia

Leadership is a critical factor for organizational effectiveness and also has great influence to almost all human life. Higher education has a distinctive characteristics, so it needs a particular leadership. Recently, higher education in Indonesia is actively making organizational change, so higher education’s leaders continually make efforts to accomplish successful and significant change. The purposes of research are to examine how important is virtues of servant leadership and to examine multidimensionality of servant leadership. Result shows that servant leadership is an alternative of leadership to accomplish successful organizational change in higher education. Result also finds that servant leadership is a …

Pricing Orientation In Industrial Markets: The Organizational Transformation To Value-Based Pricing, Stephan M. Liozu

Student Scholarship

Of three main orientations to pricing in industrial markets cost-based, competition-based and customer value-based most marketing and pricing scholars consider the latter superior but few firms use it. The literature is silent about how organizational and behavioral characteristics of industrial firms may affect pricing orientation and, more specifically, value-based pricing. Semi-structured interviews with 44 managers of small to medium size U.S. industrial firms yielded insights into firm pricing orientations, processes and decision making patterns. We identified five organizational characteristics common to firms implementing value-based pricing: ability to effect deep transformational change, presence of a champion, skill in diffusing organizational capabilities, …

Strategic Recovery Requires Leadership, Christine G. Springer

Public Policy and Leadership Faculty Research

As public managers work toward a successful recovery post-midyear elections, we all must deal with system-wide problems arising from the recession. This requires first recognizing that the crisis continues and must be addressed not just by increasing revenue but by fixing system-wide structural and operational issues.

To do so involves developing the skills required in a recovery, identifying the causes of the crisis so that future crises can be better managed and concentrating on the key areas of leadership expertise needed to effectively communicate and deliver better outcomes.

Quiet Leadership: How To Create Positive Change Without The Noise And Negativity, Sharon B. Kinsey

Journal of Extension

Quiet leadership is a leadership approach useful in dealing with organizational change, according to Joseph L. Badaracco, Jr., author of Leading Quietly: An Unorthodox Guide to Doing the Right Thing. It relies on the three main virtues of tenacity, modesty, and restraint, as well as rests upon six tenets that define one's actions in dealing with organizational issues. Enacting change through small practical efforts is the hallmark of quiet leadership. Adding this tool to one's leadership arsenal will allow for a more complete approach to solving organizational issues and leading change from a positive place.

Climatequal® And Thinklets: Using Climatequal® With Thinklets To Facilitate Discussion And Set Priorities For Organizational Change At Criss Library, Audrey Defrank, Nora Hillyer

Criss Library Faculty Proceedings & Presentations

Criss Library conducted the ClimateQUAL survey during the 2009 fall semester. The library had been experiencing numerous changes due to a three year library renovation, several personnel resignations and library reorganizations. There was an over-riding perception of mistrust, fear and uncertainty that needed to be addressed. Our first step in addressing the negative perceptions was to run the ClimateQUAL survey to gather statistics for a better understanding of staff perceptions. Our next step was to report on the ClimateQUAL data to the library staff and start discussions on goals and solutions for addressing the organization climate. The third step was …

Leading Together: A Grounded Theory Study Of Women Religious, The Power Of Collaborative Leadership And The Development Of An Extensive Social Services Network, Madeline Elizabeth Gunn

Stony Brook Theses and Dissertations Collection, 2006-2020 (closed to submissions)

The external events that initiate organizational change can have a significant effect on workers. Today human service organizations are being asked to adapt and adjust to an ever changing external environment causing a significant effect on workers and the clients they serve. According to the United States Bureau of Labor Statistics almost 500,000 social workers are employed in human services organizations. Understanding how organizational change can be an opportunity for productive change becomes relevant to the world of human services organizations and social workers. This qualitative study examines a community of women religious (Roman Catholic nuns) who experienced dramatic and …

Creating The Capacity For Organizational Change: Personnel Participation And Receptivity To Change, Keith L. Smith, Cynthia B. Torppa

Journal of Extension

In a climate of continuous change, Extension organizations must find ways to navigate immediate challenges while developing capacity to thrive as future challenges and opportunities arise. To find ways, personnel's participation in planning was encouraged to increase openness to change as OSU Extension created and implemented its new Strategic Plan. Findings indicate that personnel from all levels of the organization who participated in the planning process were more receptive and less pessimistic about the plan and more motivated to make the plan a success. These findings suggest participation may help personnel cope with current changes as well as build capacity …

Looking At Extension As A Learning Organization, Ellen Rowe

Journal of Extension

This article shares an understanding of how Extension at a major university serves as a Learning Organization and its capacity to address change. The study examined how to assess the capacity of staff members to promote organizational learning. The researcher administered a 43-item survey instrument, the Dimension of the Learning Organization Questionnaire (DLOQ), designed by Watkins and Marsick (1997) to Extension employees. As a strategic planning tool, the survey identifies organizational learning strengths and challenges at the individual, team, and organizational levels.