Digital Commons Network^™

Advancing A Qualitative-Based Research Construct: Methods And Applications, Chien-Tsung Lu, Jennifer Kirschner, Brent D. Bowen, Erin E. Bowen

Aviation Technology Faculty and Staff Publications

A research framework, or construct, provides researchers with generally accepted guidelines to organize scholarly efforts and foster methodological rigor. Over time, many qualitative research frameworks have become fully vetted and recognized, including action research, grounded theory, and phenomenology, among many others. The Policy Research Construct has also evolved over the last decade into a refined framework for use in qualitative and mixed method studies. This paper continues to define the PRC and includes a meta-review of multiple applications of the PRC to examine policy-related research questions, as well as organizational change and program effectiveness research.

The Nature Of Organizational Learning In A State Extension Organization, Mary Simon Leuci

Journal of Extension

Our complex and rapidly changing world demands a more nimble, responsive, and flexible Extension organization. The findings from a study involving interviews across a state Cooperative Extension Service paint a picture of organizational learning in Extension. Four key dimensions of learning surfaced. Of particular importance are the application of a model for organizational knowledge creation and the characteristics of transformational organizational learning for innovation. Recommendations focus on actively supporting organizational learning, developing ways to tap the vast knowledge and skills of Extension professionals, and institutionalizing means to transfer learning.

Exploring Franchise Boards : A Stakeholder Perspective., Denise M. Cumberland

Electronic Theses and Dissertations

The use of franchise advisory boards, typically composed of franchisees and franchisor representatives, is common practice in domestic and international franchise systems. Because effective board collaboration requires teamwork, understanding the stakeholder relationships on these boards is critical at the beginning of any board evaluation or organization development (OD) assessment. One of the goals of OD is to help organizations ensure groups, such as boards, function synergistically. Based on stakeholder and board governance literature, a four-quadrant grid for classifying franchise board relationships was proposed. This typology suggested that franchise board relationships could be classified based on which of the four normative …

Interaction Entre La Gestion Des Ressources Humaines Et La Sst : L’Enseignement Aux Futurs Gestionnaires, Sylvie Gravel, Monique Lortie, Henriette Bilodeau, Jessica Dubé

Rapports de recherche scientifique

Plusieurs disciplines, dont l’ergonomie, la médecine, la toxicologie, l’andragogie et bien d’autres, ont contribué à l’avancement des connaissances en santé et sécurité au travail (SST). Malgré les avancées scientifiques, un défi demeure, celui de développer les habiletés des gestionnaires et de sensibiliser ces derniers à leur rôle dans la prise en charge des mesures correctrices et préventives en matière de santé et de sécurité. Une équipe de professeurs de l’Université du Québec à Montréal (UQAM) a proposé de relever ce défi en constituant une banque d’études de cas destinée à l’enseignement aux futurs gestionnaires. Les cas ont été élaborés à …

Managing Knowledge-Based Projects, Farshad Madani

Engineering and Technology Management Student Projects

In knowledge-based projects, many risks can be resulted due to lack of knowledge applied in the project. To avoid these risks, project based companies need to implement a convenient mechanism to develop knowledge management strategies. In this article, this mechanism is addressed as a KM strategic planning model, which is inherently a process model. This model helps to build a bridge between PMBOK processes and knowledge management strategy development. The foundation of this bridge is made on two pillars. First, the spiral of knowledge introduced by Nonaka [1] and, second, PMBOK processes. To develop the KM strategic planning model, the …

Striking A Balance: Managing Blogs In Loosely Coupled Systems, Troy A. Swanson, Dennis E. Gregory, Edward E. Raspiller

Educational Leadership & Workforce Development Faculty Publications

As the oldest implementation of Web 2.0 technologies, blogs present an opportunity to understand how community college administrators are addressing two conundrums: conundrum of control and the conundrum of adaptability. These problems arise from the need of leaders to put organizational controls in place even as these controls limit the tool's usefulness and the adaptability of the technology. The purpose of this study using a multiple case study method is (1) to further the understanding of how community college administrators and blog authors strike a balance between organizational control and adaptability when implementing and using blog technologies and (2) to …

Predictors And Predictive Effects Of Attitudinal Inconsistency Towards Organizational Change, Scott T. Drylie

Theses and Dissertations

Studies have largely portrayed individual resistance as a pervasive, irrational, and problematic response to organizational change initiatives. The current study confronts this interpretation with a model of attitudinal inconsistency that provides a more holistic perspective of the individual during times of change. Inconsistency reveals the degree to which the mental evaluations of a change initiative may conflict and produce weak attitudinal foundations to govern behavior. Measuring affective-cognitive consistency, the tests in this study demonstrate that employees may form inconsistent attitudes towards a change initiative. Inconsistency relates negatively to the perceived quality of management transition techniques such as participation, communication, structured …

Implementer Perspectives: The Implementation Of A School-Based Mentoring Program, Amanda Angela Fixsen

Dissertations and Theses

This research describes organizational level implementation strategies utilized in piloting enhancements to the school-based mentoring program from Big Brothers Big Sisters of America. Semi-structured interviews (n=15) with lead agency implementers along with conference call meeting notes were analyzed using qualitative content analysis. Findings yield a description of the challenges to implementation and strategies to overcome these challenges, formal implementation strategies engaged in, and the extent to which these align with an implementation framework put forth by Klein, Conn, and Sorra (2001) with supplement from Fixsen, Naoom, Blase, Friedman, and Wallace (2005). Findings from this study indicate that financial resources, management …

A Good Story Changes Everything, Daraunda Bryant

Theses and Dissertations

Although applied in organizational settings, storytelling is not commonly used or understood in change efforts. Furthermore, storytelling's impact on changing organizational culture has not been widely examined. This study therefore sought to answer the question: What is the effect of stories on culture change? Twenty-five participants (4 managers and 21 associates) completed one-on-one, in-person interviews prior to a storytelling workshop. All associates attended the storytelling workshop, followed by interviews of all four managers and four randomly selected associates regarding culture change. This study found that storytelling, in particular the storytelling workshop, influenced the behaviors and attitudes of organizational members and, …

Understanding And Developing Use Of Self After Graduation, Hanina L. Stettin

Theses and Dissertations

After graduation from a master's program, organization development (OD) practitioners are responsible for their own continued growth and learning. This research was conducted in order to provide the diverse, and relatively young, field of OD with some sense of (a) what methods practitioners are employing to develop and improve their Use of Self and (b) how they feel it helps them be better practitioners. The research was conducted in two stages. Firstly, alumni participated in an online survey gathering information about personal and professional practices. The data collected in the survey was enriched through second-stage research consisting of interviews with …

Response To Instruction And Intervention: Teachers' Perceptions Of The Implementation In The Beaumont Unified School District As Measured By The Concerned [Sic] Based Adoption Model, Rebecca M. Salato

Theses and Dissertations

A school district in southern California mandated the implementation of Response to Intervention (RtI) in order to better meet the needs of all district students. RtI is a proven approach to ameliorating academic and behavioral difficulties. It provides a logical structure for allocating instructional resources to utilize research-based effective instructional practices, identify students with learning disabilities, and collaborate between general and special education to benefit all students. In order to continue to provide effective professional development for teachers and thus improve the chances of successful implementation, district administrators needed feedback about the process of implementation and concerns of teachers. The …

An Examination Of Talent Management Strategies For A Large Investor-Owned Utility Company: Facing The Market Pressures Of The 21st Century, Jeffrey Thrift

Theses and Dissertations

This phenomenological study focuses on the talent management strategies being administered by a large investor-owned utility company based out of Southern California. Talent management is linked to a host of activities involving planning for key leadership transitions within an organization. Talent is the force that drives business success and brings value to an organization. This study examines the workforce challenges facing this large investor-owned utility company, to determine how talent management strategies are being developed and deployed, in the wake of new market forces, shifting demographics, and the anticipated loss of institutional knowledge from the baby-boomer generation, the largest segment …

Telling The Story: Teaching Leaders The Art Of Storytelling And Its Impact On Individuals And The Organization, Julie Jones O’Leary

Theses and Dissertations

There are many different approaches to communicating a story which engages and inspires the audience. The opportunity comes in teaching employees a framework to tell a story that influences outcomes. This study analyzed the effects of a storytelling class delivered to employees of a Fortune 500 organization. Data for the study was sourced from a mixed-method approach: archival interviews, class evaluations, and face-to-face interviews. These methods measured the participants' reaction to the training, evaluated the relevance to the job, and determined the impact of learning the art of telling a story. The findings showed participants reported improved confidence, strengthened relationships, …

Human And Relationship Capabilities In A Global Change Program, Elena Tran

Theses and Dissertations

This study examined human and relationship capabilities developed through a change program at an oil/gas exploration and production multinational organization. A convenience sample of 10 leaders and members of the change program were interviewed for the study. Although study participants were mixed in the assessment of the program's priority and the company's ability to deliver it successfully, the study found that the program most strongly developed capabilities related to leading and managing transformation and change, building infrastructure and process excellence, and developing critical skills and experience. Key program impacts reported were reducing risk, managing complexity, and better utilizing resources. Participants …

The Implementation Of An Appreciative Inquiry-Focused Strategic Planning In A Baptist Church, Akpene Ama Atiedu

Theses and Dissertations

Strategic planning has become a viable process for many organizations over the last 60 years and is quickly becoming a common practice in faith-based organizations. Appreciative Inquiry as an approach to strategic planning has been found to be useful in organization development and change (Stavros, Cooperrider, & Kelley, 2003). However, few studies have looked at the application of an Appreciative Inquiry-focused strategic planning process in faith-based organizations. The purpose of this action research project was to design and implement a strategic planning process in a church using an Appreciative Inquiry approach. A triangulation of research methods (survey, direct observations, and …

Engaging Virtual Communities In Appreciative Innovation, Colleen N. Holt

Theses and Dissertations

Since the introduction of the Internet, cyber networks have expanded into new virtual worlds, demanding global cooperation across borders, cultures, time, and space. Social media platforms have enabled consumers to exert increasing influence over business and communities. This experimental research combined appreciative inquiry and design thinking, into a new five-phase, 6-week process (AI.d) and examined its use as a tool for innovative collaboration. Young adults from a globally dispersed spiritual community applied AI.d, using Facebook as a collaborative virtual space. Virtual interaction, collaboration, relationship, goal efficacy, skill building, and innovation were measured. Results were positive: resources were identified and used; …

An Ethnographic Case Study Of Elementary Principal Leadership Strategies And The No Child Left Behind Act, Cassandra J. Poole

Abraham S. Fischler College of Education ETD Archive

Leadership is regarded as the key to comprehensive school improvement efforts and the principal is expected to lead the charge/change. Book knowledge is good, but the difference between effective and less effective principals is not what they know but what they actually do. What do principals do to meet AYP? Young (2004) pointed out that some principals recognize they can gain the edge and survive by learning from other effective practitioners. NCLB and AYP demand change to meet the mandates that will bring about improvement in student achievement. NCLB has changed the educational landscape. Numerous articles and literature exists on …

Expectancy Violations: Their Impact On Organizational Change Messages, Kristie Ward

Communication & Leadership Dissertations and Theses

This study looks at expectancy violation theory (Burgoon, 1978), the application of the theory in organizations, and foundational pieces of organizational communication to address how violations impact the reception of change messages among non-managers. Organizations grow and downsize for various reasons, including business performance and economic climate. Regardless of the reasons, downsizing is a hard message to deliver. It can matter little if it is to the employees who will be leaving the organization or to the „survivors‟ left behind. How the messages are delivered and understood are important for the organization to move their employees through change and move …

Exploring Relationship Awareness In Organizational Change Using The Strength Deployment Inventory, Angie Burwell Kerr

Theses and Dissertations

Most planned approaches to organizational change specify a set of steps intended to apply to most change efforts, without recognizing contextual factors impacting the approach or the individual changes required to achieve organizational results. The purpose of this study was to determine if increasing personal awareness of self and others through the Strength Deployment Inventory may affect planned change actions, as well as individual thinking and beliefs about change. The study contributes to a greater understanding of a relationship-centered change model. The case study was conducted in the Organizational Effectiveness department of an insurance corporation. Differences in wants and needs …

Transitioning Organizations For Sustainability: Exploring The Intersection Of Sustainability, Worldview, And Organization Development, Jessica Bartenhagen

Theses and Dissertations

Transitioning Organizations for Sustainability (TOS) is the practice of holistic organizational transformation in response to complex social, ecological, and economic challenges. This study examined the relationship between the worldview of organization development (OD) practitioners and their professional identity, particularly those practicing TOS. The study compared professional data with levels of agreement with the NEP Scale (Dunlap, Van Liere, Mertig & Jones, 2000). Data were collected through a survey of Pepperdine University MSOD affiliates and interviews with TOS practitioners. Current TOS practice, a future desire for TOS practice, a Master's level education, and a future-oriented outlook were shown to have some …

Helping Government Agencies Become More Effective And Efficient: Discovering ‘Catalytic Combinations’ In Public Child Welfare Reform, Dara Menashi, Christopher Behan, Kathleen Noonan

The Foundation Review

· This article describes work of the Annie E. Casey Foundation’s Casey Strategic Consulting Group (CSCG), a 10-year, multistate initiative that embeds outside experts – both public-system and traditional management consulting – in child and family services systems to improve system performance and outcomes.

· The article describes five types of levers that were influenced in different combinations to promote change in different state systems. We call these “catalytic combinations.”

· In numerous states, including Maine, Louisiana, Virginia, and Indiana, the CSCG initiative produced measurable improvements in key performance areas, including shortening stays in foster care, improving rates of permanent …

Moving From Contractor To Owner Operator: Impact On Safety Culture; A Case Study, Susanne Bahn

Research outputs 2012

Purpose: The purpose of this paper is to investigate whether a change in staffing contractual arrangements, specific training in hazard identification, mentoring of supervisors and the introduction of a robust safety system could improve an organisation's safety culture. How safety conditions change under contracted out labour compared to direct labour and the influence that contracting out has on organisational safety culture is explored.

Design/methodology/approach: The study used a case study methodology to detail how the change occurred over a six month period in 2011. As part of the analysis a model of the change process and push-pull factors is offered. …

Getting Back To My Life: Exploring Adaptation To Change Through The Experiences Of Breast Cancer Survivors, Charles A. Foster

Antioch University Dissertations & Theses

The holding environment concept, developed by Donald Winnicott, has been used to represent the type of support that encourages adaptive change during psychosocial transitions. The leadership and change literature posited that the holding environment had the ability to shape the trajectory of the transition, yet did not test this empirically. The psychosocial breast cancer literature empirically researched support during and after treatments ended, but did not incorporate the holding environment concept. This presented the opportunity to inform both the leadership and breast cancer fields by studying holding environments in the breast cancer setting. This study had a twofold purpose: 1) …

Faculty Work: Moving Beyond The Paradox Of Autonomy And Collaboration, Mark A. Hower

Antioch University Dissertations & Theses

Freedom to pursue one's intellectual interests, known as professional autonomy, is a valued and longstanding faculty tradition. Profound changes in society and the academy, however, suggest new values may be emerging. Collaboration, for example, is increasingly vital to success outside of the academy, and faculty culture, long an individualistic domain, may be shifting in response. This multiple case study explores how faculty members experience the relationship between professional autonomy and collaboration within the context of their department work. Faculty members in four departments were interviewed and both qualitative and simple quantitative data collected. The study found faculty members satisfied with …

Determining The Relationship Between Employee Morale And Management Practices Of An Organization In The Aerospace Industry, Balenda F. Fulton

Abraham S. Fischler College of Education ETD Archive

The applied dissertation was designed to measure employee morale and to examine the relationship between employee morale and employee perceptions of the effectiveness of the morale intervention and management practices. The managers of the repair facility at an organization in the aerospace industry disputed the accuracy of the results of the 2008 company survey that indicated the majority of employees had low satisfaction levels with the work environment and managers. In 2009, the managers of the repair facility implemented an employee morale-intervention program to increase employees’ satisfaction levels and ultimately improve worker morale.

A correlational design was utilized to explore …

A Strategic Model For Ingo Accountability Systems, Sarah Elizabeth Wardwell

Dissertations and Theses

This thesis reconstructs the concept of International Non-Governmental Organization (INGO) accountability to beneficiaries through the development of a strategic model for INGO accountability to beneficiaries. It works through the history and arguments surrounding the rise of the debate around whether INGOs should be held accountable to their beneficiary populations. Unique definitions are developed for the terms and concepts related to this topic and a framework for understanding the strategic model for INGO accountability to beneficiaries is outlined: Accountable to whom? Accountable for what? Accountable how? A practical example of an internal assessment for measuring an INGO's accountability to beneficiaries is …

Explanatory Style And Innovativeness: Use Of Web 2.0 Tools In Education, Michelle Rogers-Estable

Abraham S. Fischler College of Education ETD Archive

People may have either a more positive or more negative explanatory style, and their explanatory style consequently leads to behavior choices. Explanatory style may be a primary intrinsic factor underlying optimistic or pessimistic attitudes that directly affect technology adoption by faculty. Research has already found some links among optimism, positive attitudes, and technology adoption. This dissertation therefore analyzed the relationship between explanatory style and individual innovativeness among higher education faculty as measured by the use of emerging Web 2.0 technologies in higher education with the intent to better understand how optimism and pessimism affect choices to use technology in education. …

A Case Study Of Organizational Change: College Restructuring In Response To Mandated Department Eliminations, Brandy Dyan Smith

UNLV Theses, Dissertations, Professional Papers, and Capstones

Faced with unprecedented budget cuts, Western University had implemented vertical cuts in the Spring of 2010 resulting in the elimination of two departments within their College of Education. Western University was not alone in its struggle. Institutions nationwide were coping with similar financial constraints, with freezes, consolidations, and eliminations becoming commonplace and threatening institutional quality.

The issue of how colleges and the leaders, groups, and individuals within them cope, process, and reorganize following eliminations has quickly gained importance, although there are few empirical studies to guide such changes. The existing literature on restructuring, particularly adaptability and change processes, has focused …

Transformational Learning For Organizational Change: Exploring Employee Experiences With A Student Affairs Workplace Professional Development Program, Katherine Erin Vahey

Dissertations

The purpose of this dissertation is to explore a professional development curriculum in an institution of higher education. This case study advocates that all student affairs employees undergo continuous professional development training to provide collective understanding of essential workplace concepts necessary for effective organizational development. The research question-- How do student affairs employees experience workplace training as it contributes to organizational development?--addresses the confluence of two areas of higher education literature: transformative learning for education practitioner's professional growth and best practices for higher education organizational development. Using a constructivist, case study-narrative design, this research explores employee experiences with a professional …

Army Transformation: What Does It Mean?, David Jerome

Graduate Theses and Dissertations

The way in which senior U.S. Army leaders such as the chiefs of staff define transformative change is important, especially if the meaning of that term is to be interpreted as originally intended by Army field grade officers. An Army chief of staff is responsible for creating a vision and establishing goals for the future, and field grade officers are responsible for pursuing that vision and those goals by implementing objectives that endeavor to arrive at the desired ends. By using both qualitative and quantitative methods, this research analyzes what each of the three chiefs of staff, who have served …