Digital Commons Network^™

The Merits Of Trust In Transformational Leadership, Yonnette Hyman-Shurland

Walden Dissertations and Doctoral Studies

Trust in transformational leadership is related to motivation, self-enhancement, and positive job outcomes. Trust in the leader-follower relationship, from the perspective of subordinates, has yet to be examined. Trust is considered an important factor when seeking to improve the chances for organizational success and positive job outcomes. The merits of trust in transformational leadership were addressed in this qualitative case study for the purpose of understanding the value of trust in leader-follower relationships viewed from the experiences of subordinates. Interviews were conducted with 30 participants from 2 organizations within the Newton and Rockdale counties located in the state of Georgia; …

Exemplary Change Management Practices Used During Corporate Outsourcing Specifically Related To Integrated Facility Management, Jay Higdon

Theses and Dissertations

Too many outsourcing models fail to deliver expected results in Integrated Facility Management (IFM) models. IFM is a type of outsourcing model that transfers in-house work to an outside company that performs it onsite as if it were part of the client’s organization. This process requires collaboration, coordination, and communication, merging 2 corporate cultures into 1 cohesive business model. Managing the change process related to an IFM outsourcing arrangement is crucial because changing an organizational culture can heighten risk and potentially produce unsatisfactory results. Creating, changing, and managing an IFM outsourcing model require acceptance, coordination, and a clear understanding of …

Understanding The Impact Of Radical Innovation On Innovator Attitudes, Attributes, And Innovation-Decision Process: A Case Study Of The Pulaski Academy Football Program's Adoption Of Radical Innovations, Lyall J. Swim

Theses and Dissertations

Understanding the attitudes and attributes of innovators is crucial given the gatekeeper roles these individuals or organizations play in enabling innovation diffusion to occur. But what do innovators look like, and are their characteristics the same regardless of the type of innovation being adopted? This case study of sought to understand the experience of the Pulaski Academy football program during the 2003 season as it acted as an innovator in adopting several radical innovations. The study provides a detailed case narrative that relies upon 25 existing text, audio, and video artifacts as well as 12 semi-structured interviews with program participants …

The Use Of Mindfulness In Dealing With Ambiguity During Transformational Organizational Change, Avonlie Wylson

Theses and Dissertations

The present mixed-methods study examined how 19 experienced change leaders cope with ambiguity during transformational organizational change and whether mindfulness helps them do that. Study findings indicated that practitioners react in varying ways to ambiguity and employees generally react negatively. Change leaders rely on personal coping and project initiation strategies, ongoing guidance and support, agile and action-oriented approaches, courageous and bold leadership, and trust in their process to manage ambiguity for themselves. To help others deal with ambiguity, change leaders repeatedly articulate the change vision and direction and demonstrate confident, strong change leadership. Mindfulness appears to enhance leaders’ abilities to …

Exploring Leadership Strategy Influence On Nursing Personnel Retention Within Safety-Net Hospitals, Carl Brown

Walden Dissertations and Doctoral Studies

Frequent turnover among a hospital's nursing staff can profoundly impact organizational operating costs. With a national turnover rate of 17% in 2015, understanding the impact of management approaches on nurse attrition is vital to business success. Guided by Homan's social exchange theory, the purpose of this single case study was to explore leadership strategies used by safety-net hospital leaders to increase nursing personnel retention. Data collection consisted of semistructured interviews from a purposive snowball sampling of 8 senior directors working at a safety-net hospital in southern Maryland. Additional information collected involved documents and artifacts related to human resources management policies …

Leader Strategies To Reduce Sales Personnel Attrition, Nicole Lea Hawkins

Walden Dissertations and Doctoral Studies

Because sales are the primary revenue generators for insurance companies, reducing attrition of sales agents is essential to organizational success. The purpose of this single descriptive case study was to explore strategies that 6 Nebraskan sales leaders within the insurance industry used to reduce attrition. Participants had experience in sales leadership and the attrition of sales personnel and were able to provide insight into the unique perspectives on attrition in the insurance industry. Participants met the following criteria: (a) manage an insurance sales office or organization or (b) held an insurance sales leadership position for at least 1 year and …

Change Management For Small Business Leaders, Lora Elizabeth Higdon

Theses and Dissertations

Small business owners face challenges associated with leading change, and many times lack the necessary resources to manage it properly. The purpose of this descriptive qualitative study was to determine what challenges leaders of small businesses face in managing change, what strategies and practices those leaders employ, and how the leaders of small businesses measure success in managing change. This study also determined what advice leaders of small businesses would suggest for managing change. Four research questions were created to assist with this process, and 13 semi-structured interviews were conducted in various cities throughout the state of Michigan. The participants …

Leadership Styles And Learning For Performance Within Commercial Banks In Kenya, Teckie Michelle Karoki

Walden Dissertations and Doctoral Studies

The literature indicates that leaders influence the establishment of organizational learning culture (OLC) by the application of transformational (TFO), transactional (TAC), and passive-avoidant (PAV) styles. Further, the literature links OLC to the financial performance of organizations by leadership involvement in establishing learning organizations. However, the manner in which the practice of OLC occurs and the relationship of OLC with TFO, TAC, and PAV is unclear, as is the link between OLC and financial performance (ROA); especially for growing economies outside North America. The purpose of this study was to address this gap in the literature through a quantitative study of …

Assessing Nurse Manager Competencies In A Military Hospital, Ruby O. Anderson

Walden Dissertations and Doctoral Studies

Military health care organizations need competent frontline managers with knowledge and skills to manage health care complexity and ensure evidence-based practice. With systematic, planned turn over of military managers, more civilian managers are needed to fill permanent positions in military hospitals. The purpose of this project was to provide a better understanding of the competencies perceived by nurse managers at a military medical center and whether they differed by military or civilian status. The American Organization of Nurse Executives competency model and framework provided the theoretical framework for the project. The design was nonexperimental, with an observational, descriptive, cross-sectional approach. …

The Correlation Of Leader Traits And Learning Organizational Culture, Mark Reginald Porter

Walden Dissertations and Doctoral Studies

Many researchers in numerous studies have focused on leadership style and organizational cultures, but there is an absence of research regarding leader personality traits and productive work cultures in Alberta's oil and gas industry. The purpose of this correlational study was to assess the relationship between leader traits and preestablished learning organization culture benchmarks within Alberta's oil and gas industry. Learning organization culture is an extension of Senge's learning organization theory. Simple random sampling was used to attain a population comprised of 52 employees in Alberta's oil and gas industry who were accountable to an organizational supervisor. Data were collected …

Application Of The Green House Model To The U.S. Geriatric Veteran Population, Lydia Alicia Cristobal

Yale School of Nursing Digital Theses

U.S. Veterans have sacrificed to serve the nation and deserve excellence in care. The Green House concept is a culture change model, with a goal to change not only the physical setting for residents, but to also create an environment to improve holistic outcomes. There are only three states in the Veterans Affairs (VA) Administration that have adopted the Green House model for the geriatric Veteran population: Illinois, Alabama, and Wisconsin. This paper presents a synthesis of recent studies on Green House model implementation. This synthesis was then compared with the experience of three state VA Medical Centers’ adoption of …

The Role Of Strategic Leadership In Banking Profitability, Joseph Ochien'g Witts

Walden Dissertations and Doctoral Studies

A study on corporate leadership failure in America by Vugt and Ronay has shown that the failure rate of business leadership in meeting profitability targets is as high as 60%. Most organizations fail to attain profitability targets due to limited experience and exposure to strategic leadership. The aim of this single case study design was to explore the role of strategic leadership in banking profitability. Twelve purposively selected senior bankers and members of the board of directors with over 10 years of experience in banking and profitability and 3 years in the top management team participated in the study in …

A Study Of Followers Under Transformational Leadership, Song X. Zhang

Walden Dissertations and Doctoral Studies

A gap exists in scholarship on how transformational leadership inspires healthcare workers in the eastern United States, which is important as healthcare costs are approximately 20% of the United States gross domestic product and rising. Improved healthcare performance may contribute to cost containment or even cost reductions. The purpose of this phenomenological study was to explore and describe the lived experiences of employees working for a transformational leader in a healthcare facility in the eastern United States. The conceptual framework was Bass's transformational leadership theory and von Bertalanffy's general systems theory. The overreaching research question asked how transformational leadership affected …

Influencing Behavior During Planned Culture Change: A Participatory Action Research Case Study, Michael Valentine

Antioch University Dissertations & Theses

The study was conducted in a global, for-profit, advertising firm, which initiated a culture change effort focused culture change.The objective of the effort was to manage the negative impact of implicit bias (IB) in the workplace.This type of bias is known to influence behaviors and judgements (Amodio & Mendoza, 2010).It is hypothesized that if employees shift behavior to better understand and manage these biases in the basic work activities that are typical in any organization—like working on a team, making decisions related hiring, developing and promoting talent, and the numerous creative decisions that are typical of designing advertising campaigns—more inclusive …

What Are The Key Qualities And Skills Of Effective Team Coaches?, William Jacox

Antioch University Dissertations & Theses

The purpose of this dissertation was to identify and understand the key qualities and skills of effective team coaches. The results serve to educate and inform those aspiring to be organizational team coaches, those presently serving as team coaches, those developing curriculum to train team coaches, and those responsible for choosing and hiring team coaches for their organizations. Study participants were all experienced professional team coaches representing several states and a few different countries. The Delphi method was used, resulting in the emergence of consensus judgements of 15 qualities and 15 skills based on anonymous responses during multiple iterations. While …

Effective Combat Leadership: How Do Individual, Social, And Organizational Factors In The U.S. Army Reserve Cultivate Effective Women's Leadership In Dangerous Contexts?, Diana Drita Ellerman

Antioch University Dissertations & Theses

This research centered on the experiences of a dozen women who served in U.S. Army Reserve leadership positions. Although they served in dangerous contexts the Army had an exclusionary policy at the time that formally excluded the women from direct combat. The impetus for the research was Secretary of Defense Leon Panetta's announcement in January 2013 that the U.S. military would be eliminating the exclusionary policy. The purpose of this study was to gain insight into what individual, social, and organizational factors support women's effective leadership in dangerous contexts. The research utilized narrative inquiry in order to bring forth the …

Opportunities For Conversion To More Sustainable Practices By Houses Of Worship Through Team Performance Enhancing Strategies That Include Leadership With Facilitative Skills, Carolina Del Carmen Saiz

Antioch University Dissertations & Theses

This research focused on assessing the performance of teams of volunteers in Houses of Worship (HOWs) in the State of Massachusetts that are successfully planning, advancing and completing sustainable initiatives. The sustainable initiatives included solar photovoltaic (PV) installations, city public parks cleaning projects, efficient windows installations, efficient lighting fixtures installations, and building insulation improvements. The goal of this research was to assess the dynamics of a total of eight successful teams, including the relationships among team members and their leaders with facilitative skills that they perceived were instrumental to their effective and efficient performance. The role of team leadership was …

Exploring The Intersection Of Fat+Wom*N+Leadership: An Action Research Study, Jessica Jamese Williams

Dissertations

Cultural propaganda promotes an ever-changing feminine ideal which is parasitically reliant on women preoccupying themselves—ourselves—with our physical aesthetic. For women that identify as fat, most spaces openly neglect or are simply intolerant of her and even the stores meant for her are riddled with products meant to bind, reshape and essentially change her body. Fat women embody the paradox of being both conspicuous and unseen. Within systems, fat women are often silenced by shame, bias and discrimination; the unwanted and soiled identity hold us at the margins and serving as a barrier to effectively connect with others and practice leadership. …

Associations Between Leadership Style And Employee Resistance To Change In A Healthcare Setting, Tanisha Garcia

Walden Dissertations and Doctoral Studies

. Abstract

Health reform is forcing healthcare administrators to make rapid changes. A tendency to resist change can present problems for these organizations, including the large, not-for-profit Catholic healthcare systems. In order to make positive contributions towards healthcare, it's important to recognize the nature of the organization's involvement to change. The transformational leadership style has been shown to be positively correlated with change however, the relationship among leadership styles, employees' behaviors, and motivation to change are still not well understood and require further study. Further, although Oreg's Resistance to Change (RTC) approach has been researched in direct patient care areas, …

Exploring Leadership In A Multicultural School, Sonia Amarisse Matthew

Walden Dissertations and Doctoral Studies

The educational problem addressed in this study was the lack of empirical research of the effects of how principal leadership characteristics and style influence the culture of multicultural schools. This qualitative case study identified and explored the leadership strategies used by a reputedly successful principal of a multicultural school. A successful principal was the case being studied. The conceptual framework was anchored in Burns' transformational leadership theory. Three research questions focused on the principal's leadership characteristics, the participants' perceptions of how the principal applied the leadership style, and the influence of the principal's leadership style on school culture. A principal, …

Developing Sustainable Leadership Strategies To Increase Corporate Revenue, Linda Goulet Crosby

Walden Dissertations and Doctoral Studies

The business environment is in constant flux where stakeholders encourage organizational leaders to consider sustainable business tactics alongside corporate profits. While most business leaders recognize the importance of including sustainability into corporate goals, evidence suggested that only 10% have sustainable action plans in place. Using the honeybee leadership model as the conceptual framework, the purpose of this qualitative case study was to explore the sustainable leadership strategies that business leaders from small- and medium- sized companies integrated to increase corporate revenue. These companies were B Corp certified which ensures a third party endorsement of sustainable practices. The data were collected …

Ethical Behavior, Leadership, And Decision Making, Emmett Emery

Walden Dissertations and Doctoral Studies

Ethical principles applied in organizations can broaden individual and corporate priorities beyond profit and shareholder enrichment. Ethical factors may influence leaders to make sound decisions to protect the organization from unethical behavior. The purpose of this study was to examine if a correlation exists between the independent variables of leadership and decision making, and the dependent variable of ethical behavior. Drucker's theory of management served as the theoretical framework. Data collection involved 2 survey instruments, the Authentic Leadership Questionnaire and the Moral Potency Questionnaire from 98 participants from retail businesses in the southwestern United States. The model as a whole …

Servant Leadership And Non Servant Leadership Organization Triple Bottom Line Reporting Outcomes, Lydia M. Daniels

Walden Dissertations and Doctoral Studies

The competitive environment of the 21st century, failure of U.S. companies, and the financial crisis of 2008 have moved leadership expectations to the forefront of research. However, there is a lack of empirical research about organizational reporting outcomes of self-identified servant leadership (SL) organizations compared to self-identified nonservant (non-SL) organizations. Guided by Greenleaf's SL theory, the purpose of this study was to compare information on organizational data for triple bottom line (TBL) reporting outcomes in SL organizations and non-SL organizations. Using causal comparative research design and global reporting initiative data with a sample of 12 organization reports, reporting outcomes were …

Transformational Leadership As A Means Of Improving Patient Care And Nursing Retention, Carla D. Thomas

Walden Dissertations and Doctoral Studies

The Joint Commission (TJC) sets standards to assist healthcare organizations in improving performance. The hospital for which this project was developed did not meet national TJC benchmarks for patient satisfaction and nurse retention. Based on direct observation, discussion with staff, and results of the Multifactorial Leadership Questionnaire given to 39 staff nurses before this project was chosen, evidence suggested that the leadership style of the charge nurses was transactional, which is less effective than transformational leadership (TFL). Framed within the Plan, Do, Study, Act model, the purpose of this quality improvement project was to design an educational curriculum including didactic …

The Challenges Of Leading Change In Health-Care Delivery From The Frontline, Vivienne Byers

Articles

Aim: The public sector is facing turbulent times and this challenges nurses, who are expected to serve both patient interests and the efficiency drives of their organisations. In the context of implementing person-centred health policy, this paper explores the evolving role of front-line nurses as leaders and champions of change.

Background: Nurses can be seen to have some autonomy in health-care delivery. However, they are subject to systems of social control. In implementing person- centred policy, nurses can be seen to be doing the best they can within a constrained environment.

Method: A survey of nursing practice in person-centred health-policy …

Enrollment Management: Structure And Decision Participation, Lauren Haddad Friedman

Seton Hall University Dissertations and Theses (ETDs)

Once a novel strategy adopted by a limited number of private colleges, enrollment management (EM) is now a standard practice for most institutions in American higher education. The units engaged in EM and strategic enrollment management (SEM) serve as change agents in support of student recruitment, retention and graduation. Over time, the units supporting EM have expanded from admissions to include financial aid, advising, the registrar and institutional research. As a result of this expansion, structural models developed in the 1980s provide little insight into the team organization that EM has become. Using data collected in a survey instrument administered …

Perceptions Of Impediments To The Advancement Of Women Leaders In Community Colleges, Teresa Alley Yearout

Educational Leadership & Workforce Development Theses & Dissertations

As community college presidents, chief operating officers (CEOs), and other senior level administrators plan to retire, the critical demand for qualified leaders brings greater focus on previous trends and current statistics in community colleges leadership. These findings provide evidence of the continuing underrepresentation of women in senior level leadership positions. Further investigation examines women leaders’ perceptions of the barriers or impediments to their advancement into these leadership positions. The purpose of the current study was to examine the perceptions of impediments of women community college leaders in a variety of institutional settings (rural, suburban, urban).

The literature provided an inventory …

Executive Coaching As A Model Of Professional Development For School Superintendents, Timothy Brian Arnold Jr.

Theses and Dissertations

This study is a utilization-focused program evaluation that describes the impact of an executive coaching model on the professional learning of superintendents who participated in the IASA School for Advanced Leadership (ISAL). This program evaluation is a knowledge-focused, or lessons learned-oriented, formative evaluation of the ISAL cohort program. A qualitative approach is used to describe the lived experiences of superintendents who participated in the coaching model provided through the ISAL cohort program. The results were intended to inform general practice and to provide recommendations on the use of a coaching model in the professional development of superintendents for the ISAL …

School Counselor Social Advocacy Behaviors: Understanding, Relating, And Predicting Counselors’ Attitudes, Supports, And Engagement, Danielle Annett

Doctoral Dissertations

The profession of school counseling has the charge of facilitating student success in the effort to break down barriers to achievement and opportunity toward college and career readiness. Leading professional associations such as the American School Counselor Association (ASCA) and the National Center for Transformed School Counseling strongly encourage counselor practice centered on leadership, advocacy, and accountability toward social justice centered practice, or school counselor social advocacy as defined by this study. This study assessed school counselor attitudes related to their belief in the importance, quality of support for, and level of actual engagement in school counselor social advocacy through …

Pathways To Student Success: A Multiple Case Study On Four-Year Colleges’ Organizational Change In Performance Funding States, Lindsay K. Wayt

Department of Educational Administration: Dissertations, Theses, and Student Research

Federal and state policies have recently moved the higher education accountability focus from access to completion. As completion and other student success accountability measures are put in place, institutions are going through organizational change to accommodate these new policies and to adjust their focus onto student success measures such as retention and graduation rates. This multiple case study’s purpose was to describe the institutional efforts and changes at small- to medium-sized, four-year public institutions in states where at least 20% or more of state funds are or are planned to soon be allocated based on performance metrics. The findings of …